input stringlengths 13 433 | label stringclasses 77
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I was charged a fee for a transfer. Where did it come from? | transfer fee charged |
How come the money from the merchant appeared back into my account? | reverted card payment? |
How do I order a disposable virtual card? | get disposable virtual card |
why hasn't my virtual card come yet? | getting virtual card |
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees. | transfer fee charged |
can i get a virtual card | get disposable virtual card |
how much does it cost to add money | top up by card charge |
Problem with my top up going through | pending top up |
How do I get my card on the app? | card linking |
my atm transaction was wrong | wrong amount of cash received |
The rate applied to my foreign currency at an ATM was incorrect. | wrong exchange rate for cash withdrawal |
Why is my check still not showing up on my account? It's been a week already | balance not updated after cheque or cash deposit |
Do I get charged for a top up from a European bank? | top up by card charge |
There are a few payments in the app that I didn't make! Does someone else have my card? What should I do? | card payment not recognised |
Will I be charged if I add more cards to the account? | getting spare card |
My account did not allow the transfer. | beneficiary not allowed |
the transfer to an account wasn't allowed is there any other way for me to do it | beneficiary not allowed |
How long until my new card gets here? | card arrival |
I'm not satisfied with the services that you are providing. I would like to end my services and delete my account. | terminate account |
I want a new card | getting spare card |
Help! I lost my card! | lost or stolen card |
I was charged an additional amount of money for making a purchase with my card | card payment fee charged |
Where is the transfer to my account that I made? | balance not updated after bank transfer |
I dont have identification | unable to verify identity |
Is there anyway to use a cheque to top up? | top up by cash or cheque |
I don't know why my card payment did not work | declined card payment |
How long will it take to transfer from europe? | transfer timing |
What fiat currencies are supported? | fiat currency support |
If my identy verifacation hasn't gone through can I use my account? | why verify identity |
Are there charges for cash withdrawals? | cash withdrawal charge |
What is the maximum transactions I can use on a disposable card? | disposable card limits |
I was so embarrassed. Why didn't my payment clear? | declined card payment |
I still haven't gotten my new card. When will it get here? | card arrival |
what are the reasons why you would not be able to process a payment | beneficiary not allowed |
Can Google Pay be used for top up, please help? | apple pay or google pay |
What currencies can I have? | fiat currency support |
What is the function of the disposable cards? | get disposable virtual card |
What happens when I am charged twice? | transaction charged twice |
Please assist me in activating the card. | activate my card |
What does it mean when a cash withdrawal is pending? | pending cash withdrawal |
My account says a withdrawal is pending - why can't I take cash out of the ATM? | pending cash withdrawal |
At what age can I open an account? | age limit |
is there a limit on top ups | top up limits |
My card rejected a cash withdrawal. Why? | declined cash withdrawal |
I haven't used my card all day but there is a payment showing in the app. Please cancel it! | direct debit payment not recognised |
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please? | top up failed |
please help me with this transfer, for some reason i can't transfer to a cryptocurency account | declined transfer |
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now! | balance not updated after cheque or cash deposit |
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction? | wrong exchange rate for cash withdrawal |
What are all of the different steps for identity checks? | verify my identity |
I have a question about fee for cash withdraw. | cash withdrawal charge |
Can I get support? | country support |
Will this card work at any ATM? | atm support |
I am not happy with your company. Please delete my account asap. | terminate account |
I noticed that there was an extra charge fee on my account. Could You explain to me why? | transfer fee charged |
Can I use my account now, even though my identity verification has not gone through yet? | why verify identity |
Help! I'm missing money, I deposited a cheque but its not showing on my balance. | balance not updated after cheque or cash deposit |
Can I top off with a debit card? | supported cards and currencies |
This company is bad, delete my account now. | terminate account |
What are the benefits of a disposable card? | get disposable virtual card |
I bought something with my card and I was charged a fee | card payment fee charged |
While abroad, I got cash, and the exchange rate applied is wrong. | wrong exchange rate for cash withdrawal |
I didn't receive the correct amount of cash | wrong amount of cash received |
I want to activate my new card. | activate my card |
What steps can I take if someone else is using my card? | compromised card |
Why is there a payment I didn't do in my app? | card payment not recognised |
If I wanted to change my PIN, how would I do that? | change pin |
I am seeing in the App a some cash withdrawal that I did not do | cash withdrawal not recognised |
It kept my cash | wrong amount of cash received |
Is there a top up fee? | top up by bank transfer charge |
Where did the €1 fee in my statement come from | extra charge on statement |
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist? | top up failed |
I am on vacation in Spain and need to change my pin. | change pin |
Tell me about verifying top-up | verify top up |
How long will it take to get to the US? | card delivery estimate |
A strange card payment, I do not recognize it. | card payment not recognised |
The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card? | card about to expire |
My card was declined | declined card payment |
What is needed for identity verification? | verify my identity |
What information do I need to gather in order to activate my card? | activate my card |
Please explain how disposable virtual card work. | get disposable virtual card |
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here? | beneficiary not allowed |
Please inform me how to get a new card as mine is about to expire. | card about to expire |
Why haven't I gotten my new card? | card arrival |
Can I have a card even if I am not living in the UK? | country support |
I do not have my pin yet | get physical card |
If US cards have a top up charge, what is it? | top up by card charge |
How do I order another card? | getting spare card |
what is a virtual and how do i get one | getting virtual card |
How can correct Top up with the app to work correctly? | top up failed |
How long will it take the money to appear in my account? | transfer timing |
I would like to retract my purchase. | request refund |
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees? | wrong exchange rate for cash withdrawal |
where can i have a virtual card | getting virtual card |
Why was a payment I made reverted? | reverted card payment? |
Where is the cash deposit I made? | balance not updated after cheque or cash deposit |
Can I use my bank account to send me more money? | transfer into account |
I've deposited a check in my account but the cash isn't showing as available. | balance not updated after cheque or cash deposit |
Which fiat currencies do you currently support? Will this change in this future? | fiat currency support |
Why am I charged a fee for withdrawing cash? | cash withdrawal charge |
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