input stringlengths 13 433 | label stringclasses 77
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I thought it was free to make a withdrawal. So how much does it cost now? | cash withdrawal charge |
What is not accepted in order for me to top up my account? | top up by cash or cheque |
On my app I can see that a direct debit payment that I didn't do, appears. | direct debit payment not recognised |
How do I get my card to work? | card not working |
Why was I double charged? | transaction charged twice |
Are there cash machines where I can change my PIN? | change pin |
Does the package with my card have tracking? | card arrival |
Card refund is not showing up in my statement. | Refund not showing up |
I wanted to know about a pending dollar that is on my statement. | extra charge on statement |
How far is the closest ATM from me? | atm support |
I cannot make a transfer to another account. | beneficiary not allowed |
I got my American Express in Apple Pay, why is top up not working correctly? | apple pay or google pay |
how much does it cost to add money to my card | top up by card charge |
I just checked my account on the App and there is a payment on there that I did not make. | card payment not recognised |
Why is there a charge for $1 on my account? | extra charge on statement |
I do not recognise the card payment. | card payment not recognised |
how to get virtual card | getting virtual card |
How come my refund hasn't appeared on my statement? | Refund not showing up |
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago? | direct debit payment not recognised |
How old do you have to be? | age limit |
Why am I being charged for the same thing twice? | transaction charged twice |
What stopped my transfer, from being accepted? | failed transfer |
Is there a top-up limit that I have to stay under during a given period of time? | top up limits |
Can you explain why my payment is still pending? | pending transfer |
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please. | reverted card payment? |
Why is the check I deposited this morning not showing up? | balance not updated after cheque or cash deposit |
I want to link my new card. Can you help? | card linking |
Why can't I withdraw cash from this ATM? | declined cash withdrawal |
A refund is taking too long. | Refund not showing up |
I logged in wrong and am blocked, how do I log in? | pin blocked |
My statement has a charge that shouldn't have been made. | request refund |
Help me terminate and close my account. | terminate account |
Transfer could not be completed due to being declined. | declined transfer |
How can I receive verification for the source of my funds? | verify source of funds |
I am trying to exchange AUD for GBP, how do I do that? | exchange via app |
How long does it take for a new purchase to stop being considered pending? | pending card payment |
Could I chose the date to have it delivered? | card delivery estimate |
Is there an age limit to open an account | age limit |
So much time has gone by, the pending status shouldn't still be there shouldn't it? | pending cash withdrawal |
Can you make sure I get a MasterCard and not a Visa? | visa or mastercard |
I made a mistake this morning when I did a transfer. How do I reverse it? | cancel transfer |
Seems like my top-up has not gone through | pending top up |
What do I have to do to change my pin? | change pin |
I was charged a fee with my cash withdrawal that I shouldn't have been charged. | cash withdrawal charge |
Why did it cost money to transfer funds? | transfer fee charged |
Why is there a fee associated with card use? | card payment fee charged |
My phone was left behind. Can I still use my card? | lost or stolen phone |
My app statement shows I took out cash from an ATM but I did not. What can I do? | cash withdrawal not recognised |
help my money isnt showing up | balance not updated after bank transfer |
Any place that takes Mastercard would be fine. | card acceptance |
Can someone please explain to me where my source of funds came from? | verify source of funds |
When will the transaction go through? | pending card payment |
Currently my card is broken. | card not working |
How do I know it is a Mastercard ATM? | atm support |
I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system? | failed transfer |
My card is about to expire. How do I get a new card? | card about to expire |
I tried to top up, but it didn't finish. | pending top up |
I need to transfer something from China, How long will it take? | transfer timing |
Someone hacked into my cards account. | compromised card |
I want to reset my passcode, how can I do that? | passcode forgotten |
how do i avoid charges in the future | card payment fee charged |
What's my limit for topping up? | top up limits |
The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked. | transfer not received by recipient |
I believe a wrong exchange rate was applied towards a cash transaction I made abroad. | wrong exchange rate for cash withdrawal |
My top up was denied | top up failed |
Is there a fee for topping up by charge card? | top up by card charge |
I am still awaiting the money I put into my account this morning. | balance not updated after cheque or cash deposit |
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one? | card about to expire |
Whats types of currency can I exchange? | exchange via app |
I bought something and received it, but the payment went back to my account. Is the seller okay? | reverted card payment? |
Why does a payment show up twice? | transaction charged twice |
I did not make a direct debit payment as listed on my app | direct debit payment not recognised |
Please tell me how I verify my identity. | verify my identity |
is there a reason that my payment didnt go through | declined card payment |
What's the web address to unblock my pin? | pin blocked |
Why did I get charged a fee for transferring money? | transfer fee charged |
Why is a transfer to a beneficiary not possible? | beneficiary not allowed |
what currencies do you accept? | fiat currency support |
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment. | pending transfer |
It seems like my card payment didn't work. | declined card payment |
I need assistance finding out why I am unable to top-up my card, it keeps getting refused. It is extremely imperative I get this resolved quickly. | top up failed |
I asked for a refund but its not here yet | Refund not showing up |
I tried activating my plug-in and it didn't piece of work | activate my card |
I don't know how to verify my identity. | verify my identity |
I got the incorrect amount of money given to me from my account | wrong amount of cash received |
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her? | transfer not received by recipient |
How long should it take for a transfer to go through? I have been waiting a while. | transfer not received by recipient |
Can I use my virtual card to complete transactions for memberships? | virtual card not working |
How long does the "pending" period of a transfer take? | pending transfer |
Please tell my why I was charged a fee for using my card? | card payment fee charged |
I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate. | card payment wrong exchange rate |
The transfer to my account was not allowed. | beneficiary not allowed |
What areas are cards delivered to? | order physical card |
How many different currencies can I hold money in? | fiat currency support |
I have not received my card and it's been a week, what do I do? | card arrival |
Why has my top up been returned? | top up reverted |
I want to cancel a purchase | request refund |
I used to know my password, but not anymore. | passcode forgotten |
My salary comes in GBP can I change my options somewhere? | receiving money |
My card has an issue, the payment has been deferred. | reverted card payment? |
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