input stringlengths 13 433 | label stringclasses 77
values |
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Why does my top-up get cancelled? | top up reverted |
I need to move money from one of my other accounts to this one. | transfer into account |
What is the time period for money to be transferred? | transfer timing |
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined? | declined card payment |
My top up did not go through yet. | pending top up |
There is not a refund in my statement. | Refund not showing up |
Can you tell me where I can withdraw money? | atm support |
I am required to make several disposable cards every day. | disposable card limits |
I was denied cash at an ATM | declined cash withdrawal |
What's up with the fee for getting cash? | cash withdrawal charge |
What do I need to do in order to use my card I just got? | activate my card |
What ID do I need to verify my identity? | verify my identity |
I am overseas in China, can I get a replacement card? | card about to expire |
Can you issue both a Visa and a Mastercard to me? | visa or mastercard |
Help me to set up contactless payments. | contactless not working |
What is an exchange rate? | exchange rate |
While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully. | beneficiary not allowed |
What kind of charges should I expect to exchange currencies? | exchange charge |
Where do I order additional cards? | getting spare card |
I don't have a PIN at this point. | get physical card |
Can I let other people have access to my account in order to top up? | topping up by card |
Does the auto top-up have any limits? | automatic top up |
Can I transfer money using a different currency? | receiving money |
What currencies does google pay top up accept? | apple pay or google pay |
What is the $1 transaction on my account? | extra charge on statement |
When will my top up go through? | pending top up |
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there. | activate my card |
I am seeing in the App a payment that its not mine | card payment not recognised |
Where can I find Mastercard ATMs? | atm support |
Why was I not able to get cash from the ATM? | declined cash withdrawal |
Why is my purchase showing as pending? | pending card payment |
How can I activate my new card? | activate my card |
I was blocked by using the wrong pin too many times, can you help me? | pin blocked |
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer? | failed transfer |
Can anyone else top-up for me? | topping up by card |
I tried topping off my account with a card, but the money is not in my account despite the charge going through | topping up by card |
What locations are cards delivered to? | order physical card |
How many different currencies can I have my money in? | fiat currency support |
My card hasn't arrived yet. What do I do? | card arrival |
I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually? | Refund not showing up |
Am I getting charged for making a payment? | card payment fee charged |
I topped up but the app declined it | top up reverted |
It's been a week since I ordered my card and it's not here. Please help? | card arrival |
What are the steps that I need to take to activate a new card? | activate my card |
I made a check and cash deposit that wasn't credited to my account. | balance not updated after cheque or cash deposit |
Is there any way to know how the transaction got on my account? | card payment not recognised |
My money didnt go through after I transferred. | beneficiary not allowed |
Do all businesses take this card? | card acceptance |
What do I do if I find a debit charge that I know I didn't do in my billing statement? | direct debit payment not recognised |
Are refunds allowed for certain items. | request refund |
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? | pending cash withdrawal |
Do you have any fees if I want to add money using an international card. | top up by card charge |
Do you give refunds? | request refund |
Why do we need to verify top-up? | verify top up |
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues. | beneficiary not allowed |
Will I get a visa or Mastercard? | visa or mastercard |
Please tell me how to change my pin. | change pin |
Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist. | balance not updated after cheque or cash deposit |
How do I deactivate a stolen card? | lost or stolen card |
Can i add a new currency to my account? | exchange via app |
How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything. | transfer not received by recipient |
Why hasn't my balance been updated? I've deposited a few cheques some days ago! | balance not updated after cheque or cash deposit |
What is the way to go about getting a virtual card? | getting virtual card |
The app reverted the payment I made. | reverted card payment? |
I was charged the wrong exchange rate on a purchase | card payment wrong exchange rate |
Can I top up online? | top up by cash or cheque |
Can someone assist me with activating my new card? | activate my card |
How come my top-up didn't go through instantly, like it usually does? | pending top up |
I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges? | card payment not recognised |
How to verify top up card? | verify top up |
Where can I located the auto-top up option? | automatic top up |
There is a pending transaction on my account, what does this mean? | pending card payment |
How can I obtain a virtual card? | getting virtual card |
Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money | pending top up |
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this? | lost or stolen card |
Are transfers not free? I didn't know I would be charged for transfers. | transfer fee charged |
Can I still use my account without verifying my identity? | why verify identity |
How do I obtain a second card? | getting spare card |
I didn't get the all the cash i wanted from the atm | wrong amount of cash received |
I'm expecting to see a cash withdrawal but I'm still waiting. | pending cash withdrawal |
How do I go forth with bank transfers for top up accounts? | transfer into account |
I have a transaction showing up multiple times. | transaction charged twice |
Please let me know how to change my PIN? | change pin |
I would like a physical card sent to me. | order physical card |
My card still hasn't arrived after two weeks, now what? | card arrival |
I accidentally made a payment to a wrong account. What should I do? | cancel transfer |
I think my card payment has been reverted | reverted card payment? |
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored? | pin blocked |
Please help me. My card is missing. | lost or stolen card |
How do I get extra cards? | getting spare card |
Can you please tell me why I cant get money from the ATM? | declined cash withdrawal |
I transferred money to my account but it is not showing. | balance not updated after bank transfer |
can i use both visa and mastercard | visa or mastercard |
How do I know if I will get my card, or if it is lost? | card arrival |
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do? | wrong amount of cash received |
What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived. | balance not updated after bank transfer |
My beneficiary is not allowed? Why? | beneficiary not allowed |
I have a cash withdrawal in my statement. Why is that? | cash withdrawal not recognised |
When I got cash, my exchange rate was off. | wrong exchange rate for cash withdrawal |
I suspect someone used my card. | compromised card |
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