input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Can i receive transfers from my employer this way? | receiving money |
Why am I not allowed to verify my id? | unable to verify identity |
Is there a possibility to open an account for my sons and daughters? | age limit |
Rates were applied wrong while using foreign currency at an ATM. | wrong exchange rate for cash withdrawal |
Do you have the best exchange rate? | exchange rate |
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. | reverted card payment? |
My transfer to an account failed. | beneficiary not allowed |
Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment. | card payment not recognised |
It seems like a transfer is pending. | pending transfer |
My account is devoid of funds. Am I permitted to submit additional money via bank transfer? | transfer into account |
How to receive virtual card? | getting virtual card |
So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here? | cash withdrawal charge |
A false direct debit payment is showing in my app | direct debit payment not recognised |
Can I use visa or mastercard with your service | visa or mastercard |
How can I verify my top up? | verify top up |
How long am I to wait before the transfer gets to my account? | transfer timing |
I need help- I got mugged yesterday and they took everything so I can't use the app. | lost or stolen phone |
I topped up my account but the money isn't there now. | topping up by card |
Is there a reason my transfer would have been declined? | declined transfer |
I was not able to use the ATM to get cash | declined cash withdrawal |
When can I expect the transfer to be complete? | transfer timing |
Am I charged a fee to transfer funds? | transfer fee charged |
What is the reason for the extra fee on my statement? | extra charge on statement |
I don't want to give you all my identify details. | why verify identity |
There was an extra fee when I paid with my card, why was i charged this extra fee? | card payment fee charged |
In regards to my card payment, the exchange rate is incorrect. | card payment wrong exchange rate |
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction. | wrong exchange rate for cash withdrawal |
How long will the transfer take? | pending transfer |
Is auto top up available? | automatic top up |
I have one other credit card from the US. Do you take that? | supported cards and currencies |
How long after a failed topup will funds refurn to account | pending top up |
Why was my card charged when topping off my balance but it's not showing up in my wallet balance? | topping up by card |
The app won't identify me. | unable to verify identity |
I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account. | Refund not showing up |
I have my card now how do I activate it? | activate my card |
I had the wrong exchange rate applied to some cash I got abroad. | wrong exchange rate for cash withdrawal |
What do I do if my phone was stolen? | lost or stolen phone |
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. | pending transfer |
I do not know why I was charged for the $1 transaction. | extra charge on statement |
There is a pending payment on my account, what does this mean? | pending card payment |
I got charged a fee that shouldn't be there from my cash | cash withdrawal charge |
How do i change my identity? | verify my identity |
Do I need to use a limit on top-ups? | top up limits |
How did you guys get your exchange rate? | exchange rate |
I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got. | wrong amount of cash received |
How does the exchange rate work on this app? | exchange rate |
I am not comfortable verifying my indentity. | why verify identity |
My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through? | pending card payment |
We want to start a college fund for my daughter. | age limit |
i want to get my salary deposited as pesos? | receiving money |
It didn't give me my cash | wrong amount of cash received |
to cash withdrawals charge me? | cash withdrawal charge |
Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack? | transaction charged twice |
I exchange my currency quite a bit. Do I get an exchange price break? | exchange charge |
I see a direct debit transaction that I didn't make. | direct debit payment not recognised |
I see a charge for a direct debit that was not me. | direct debit payment not recognised |
please cancel the transaction | cancel transfer |
I want a backup second card. Is this possible? | getting spare card |
Why am I not able to withdraw cash from this ATM? | declined cash withdrawal |
When I got cash I was charged an extra fee! Explain! | cash withdrawal charge |
Can you help me retrieve my card? | lost or stolen card |
How long do I wait for a transfer to take? | pending transfer |
Some cash withdrawal that I didn't make showed up in the app. | cash withdrawal not recognised |
I was charged an incorrect exchange rate for a withdrawal. | wrong exchange rate for cash withdrawal |
How can I see the progress of delivery of the card that was sent? | card arrival |
What is the max top-up? | top up limits |
The exchange rate was wrong in the foreign country I got cash in. | wrong exchange rate for cash withdrawal |
What is the extra fee on my statement? | extra charge on statement |
I need to transfer money into this account from my other bank account. | transfer into account |
My plans may change so I may need to change from GBP to AUD. | exchange via app |
Why is the exchange rate different on my recent purchase? | card payment wrong exchange rate |
Why is there a fee for cash withdrawal? | cash withdrawal charge |
What does it mean when it says I have a payment pending? | pending card payment |
Is this card available to Americans? | country support |
My top-up failed to go through. | top up failed |
how long does it take for a transfer to arrive | transfer not received by recipient |
I used my card to top up, but now I don't see the money in my account. | topping up by card |
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not? | Refund not showing up |
What steps should I take before my card expires? | card about to expire |
Which countries can I change my PIN in? | change pin |
When will my payment go through? | pending card payment |
i haven't received my order and want a refund | request refund |
Do you hold money and if so, what currencies do you accept? | fiat currency support |
Please help me, there is a transaction in the incorrect account. | cancel transfer |
I think my card is broken or something. I tried using it and it wouldn't go through, please help. | card not working |
Why was there an extra charge when I transferred money? | transfer fee charged |
How much is the limit for top-ups? | top up limits |
Can you tell me why a cheque deposit isn't showing in my balance? | balance not updated after cheque or cash deposit |
I made a cash withdraw and it shows up as pending why is that? | pending cash withdrawal |
Why is there a pending time on my transfer? | pending transfer |
Could you send me and up date on the arrival of my card? | card arrival |
Why would my card payment get reverted? | reverted card payment? |
I think that somebody is utilizing my card without my authorization! | compromised card |
how long should i wait ti activate my card | activate my card |
how many uses are the disposable cards good for? | disposable card limits |
Why was my withdrawal declined | declined cash withdrawal |
Why are there multiple transactions showing for one purchase? | transaction charged twice |
There was a direct debit transaction I have don't think should be there. | direct debit payment not recognised |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives | top up failed |
How do I add a new card? | card linking |
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