input stringlengths 13 433 | label stringclasses 77
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I have a top up card. Where is the verification code? | verify top up |
The ATM machine ate my card. | card swallowed |
why wasn't a transfer to account approved | beneficiary not allowed |
What is the age requirement? | age limit |
Please delete this account. | terminate account |
Can I get more cards just incase? | getting spare card |
how can i exchange currencies | exchange via app |
Is there a fee for topping off a US card? | top up by card charge |
How soon will my balance be updated to reflect my transfer? | balance not updated after bank transfer |
What is the delivery time to the US? | card delivery estimate |
why does it take so long to verify my id | unable to verify identity |
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply. | wrong exchange rate for cash withdrawal |
I haven't received the PIN yet. | get physical card |
Why have I not gotten my new card? | card arrival |
I was able to find my card. How to I go about putting it into my app? | card linking |
What is the cause of the delay in applying my card payment to my account? | pending card payment |
How do I link a new card in the app? | card linking |
Why is my card payment still pending? It should have gone through already. | pending card payment |
Where are you cards supported? | country support |
Why do I see a fee when I do a transfer? | transfer fee charged |
Can I get spare cards? | getting spare card |
This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money | declined cash withdrawal |
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund. | transfer fee charged |
No Visa please. I want to continue with Mastercard. | visa or mastercard |
How do I query a payment on my card? It looks like I have paid for the same thing twice. | transaction charged twice |
How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days. | pending card payment |
Do you send duplicate cards? | getting spare card |
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now? | top up reverted |
When shipped to the US how long is delivery time? | card delivery estimate |
I was spending cash with my card and got a fee. | card payment fee charged |
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back? | card payment not recognised |
I just pulled money out of the ATM and was charged a fee, WHy? | cash withdrawal charge |
what countries can i use my card in | country support |
Who gets support? | country support |
I'm pretty sure my top up is still pending. | pending top up |
What currencies do you accept for adding money to my account? | supported cards and currencies |
My account balance has not updated to reflect my recent transfer. | balance not updated after bank transfer |
I need to cancel a purchase? | request refund |
Is there a reason that my transfer failed? | failed transfer |
Explain top-up cancellation | top up reverted |
I have a fee for cash withdrawal | cash withdrawal charge |
Can I deposit a check? | top up by cash or cheque |
Are there any top-up limits? | top up limits |
I am missing my refund. | Refund not showing up |
Can you explain to me why a top up would be reverted? | top up reverted |
If I exchange foreign currency, are there any other charges? | exchange charge |
There was an extra fee on my account when I got cash. | cash withdrawal charge |
I'd like to apply for a Visa Card. | visa or mastercard |
Can I use my account although my identity verification has yet to pass? | why verify identity |
What currencies can I use? | supported cards and currencies |
Can you please assist me in Apple Pay, in getting Top Up to work? | apple pay or google pay |
my balance has not changed, despite depositing a cheque | balance not updated after cheque or cash deposit |
What is the limit on Auto top? | automatic top up |
How soon will I get my card? | card delivery estimate |
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point? | pending card payment |
Why does a top- up need to be verify? | verify top up |
I lost my passcode. | passcode forgotten |
I lost my phone and need help protecting it. | lost or stolen phone |
I made a payment with my card that was cancelled? | reverted card payment? |
What is the reason a transfer shows as pending? | pending transfer |
What are the top-up fees for my card? | top up by card charge |
how many days processing new card? | contactless not working |
My top-up does not seem to have worked, what went wrong? | top up failed |
where is the code for verifying the top up card? | verify top up |
How do you do currency exchanges? | exchange rate |
My source of funds require verification. | verify source of funds |
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account? | balance not updated after cheque or cash deposit |
Do I get a discount if I exchange currencies a lot? | exchange charge |
limits on top ups | top up limits |
When the time is right will this automatically replenish my balance? | automatic top up |
How do i set up auto top-up? | automatic top up |
If my salary is in GBP, do I need to do something? | receiving money |
What is this extra fee while I was doing a transfer? | transfer fee charged |
How do I contact customer support about my declined transfer? | declined transfer |
Do I have to use bank approved ATM's | atm support |
The money disappeared after I topped up my account. | topping up by card |
Can I get a physical card for free, or is there a charge? | order physical card |
what are the steps to activate my card? | activate my card |
I would like to exchange currencies on the app. How do I do this? | exchange via app |
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please. | card linking |
Hold old do my kids have to be to use the service? | age limit |
Why is my deposit still pending? | balance not updated after cheque or cash deposit |
I didn't enjoy my tutor session and want a refund back. How do I go about doing this? | request refund |
Why did my transfer get declined? | declined transfer |
How to I switch my money for the money used in another country? | exchange via app |
What is the charge to make a transfer | top up by bank transfer charge |
My money transaction hasn't arrived. | transfer not received by recipient |
Can I choose when my card is delivered? | card delivery estimate |
If my card expires next month, will I need to order a new one? | card about to expire |
Why do I still have a pending cash withdrawal? | pending cash withdrawal |
Why do you keep declining my payment?I tried several times already with this card and it is just not working. | declined card payment |
There are automatic debits on my account that I did not make. | direct debit payment not recognised |
I need several disposable cards made per day. | disposable card limits |
Is it possible to get a real card? | order physical card |
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money. | declined cash withdrawal |
What kind of cards are supported? What currency? | supported cards and currencies |
Do I have a $1 extra fee on the statement? | extra charge on statement |
Will my friends be able to top up my account? | topping up by card |
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made. | card payment fee charged |
Declined, transfer not completed. | declined transfer |
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