input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I might have been charged on my debit statement by fraud. | direct debit payment not recognised |
This disposable virtual card is not working. | virtual card not working |
How do I go about changing my address? | edit personal details |
Where do I get a disposable virtual card? | get disposable virtual card |
I have forgotten my passcode | passcode forgotten |
I have a fee listed for a transfer. | transfer fee charged |
Can you tell me how many currencies I can hold? | fiat currency support |
Which countries do you operate in | country support |
I have a card that was deactivated can I reactivate it? | card linking |
How do I troubleshoot my contactless? | contactless not working |
I seem to have lost my card. | lost or stolen card |
hello I have lost my phone and I'm worried someone's going to steal money from me | lost or stolen phone |
Was there a number to track that I could get? | card arrival |
In regards to the PIN of the card? | get physical card |
The funds I transferred are not in my account | balance not updated after bank transfer |
I want to top up by card, what do you support? | supported cards and currencies |
Online banking is not showing my cheque or cash deposit so the balance is incorrect. | balance not updated after cheque or cash deposit |
I did a transfer and was charged a fee that I shouldn't have been! | transfer fee charged |
What are the fees for using a European bank card? | top up by card charge |
I want to get rid of the account, and delete personal information . | terminate account |
I want to know why my top-up was reverted | top up reverted |
Can I top up using cash? | top up by cash or cheque |
I did not receive the right amount of cash. | wrong amount of cash received |
How can I configure what currency my salary is in if it's in GBP? | receiving money |
My wallet was stolen and all my credit cards were in there. HELP?!!? | compromised card |
What's the process for terminating an account? | terminate account |
My card got charged twice for the same thing! | transaction charged twice |
Can I add money to my card automatically during a trip? | automatic top up |
my pin hasn't arrived in the post! How do I cancel it or get a new one? | get physical card |
what are your exchange rates at? | exchange rate |
I tried to pull cash from an ATM but it wouldn't let me. | declined cash withdrawal |
My card still hasn't been delivered | card arrival |
How do I go about changing my PIN? | change pin |
I got less cash than what I specified at the ATM. | wrong amount of cash received |
Can I top up with Google Pay? | apple pay or google pay |
What needs to be done to activate and use a card? | activate my card |
how much is it to exchange currency | exchange charge |
Is going to a bank only way to change my PIN? | change pin |
What is the source of funds for my money? | verify source of funds |
Can I activate my card with the app? | activate my card |
How many disposable cards can you own? | disposable card limits |
Something is wrong with my top up and I can't see it. How do I find it? | topping up by card |
I'm not sure why my card didn't work | declined card payment |
who do I talk to, to cancel a transfer? | cancel transfer |
There is an extra 1£ charge on my app. Why did you charge me extra? | extra charge on statement |
How do I make my card appear on the app? | card linking |
Why can't I get cash from the ATM? | declined cash withdrawal |
What is the exchange rate for EUR? | exchange rate |
I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange. | beneficiary not allowed |
I see a fee that I think was charged because I paid by card. | card payment fee charged |
Is there a cash withdrawal fee? Because I just got charged? | cash withdrawal charge |
What is the process to create a disposable virtual card? | get disposable virtual card |
Can you activate my card pls | activate my card |
I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through? | pending card payment |
I'm worried that my card has been compromised because I see a payment that I didn't make. | card payment not recognised |
Which currencies do you accept for adding money? | supported cards and currencies |
I could not access my money at the ATM | declined cash withdrawal |
I'm still waiting on a payment | pending card payment |
Please tell me what this direct debit in my statement is | direct debit payment not recognised |
Why can't I top up by cheque? | top up by cash or cheque |
It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account. | unable to verify identity |
There is a direct debit patentp that I haven't authorized. | direct debit payment not recognised |
What proof do you need for my identification? | unable to verify identity |
How do I get my card back quickly from a bank machine that it? | card swallowed |
Can I order a new card? Mine is about to expire. | card about to expire |
I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient | pending transfer |
I need clarity on why my card is not working. | card not working |
I have a charge I did not make. | card payment not recognised |
I think my card is broke it's not working anymore | card not working |
I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on? | transfer fee charged |
My account seems a bit off and getting weird charges. | transaction charged twice |
How can I reset my darned PIN number? | pin blocked |
I can't remember what my password is | passcode forgotten |
The ATM wouldn't let me withdraw cash. | declined cash withdrawal |
I found my lost card. Am I still able to use it? | card linking |
is there a fee for swift transfer | top up by bank transfer charge |
Seems like my top-up has been cancelled | top up reverted |
When will my cash withdrawal show/ | pending cash withdrawal |
How long after I receive my statement can I dispute payments on it? | direct debit payment not recognised |
How can I move money from my account at a different bank to the account I have at this bank. | transfer into account |
Where in the app do I go to make my new card show up? | card linking |
A transfer is pending. | pending transfer |
What's the procedure for getting a card? | order physical card |
Why isn't my google pay top up working? | apple pay or google pay |
I was using a foreign currecy to make a payment and the applied the wrong rate. | card payment wrong exchange rate |
Can I transfer my paycheck to the account? | receiving money |
I have no more money in my account. Is there a way to do a bank transfer to put money into my account? | transfer into account |
While getting cash, I was charged a fee. | cash withdrawal charge |
Is the cash withdrawal going to show? | pending cash withdrawal |
I have duplicate charges for the same transaction | transaction charged twice |
What is the verification process for a top up card? | verify top up |
My card is no longer lost. How do I enter it back into the app? | card linking |
Why is my app showing me taking money that I did not take out? | cash withdrawal not recognised |
I need to add my new address now that I've moved. | edit personal details |
What card types can I choose from? | visa or mastercard |
Why was my transfer request decline? | declined transfer |
The refund isn't appearing in my account | Refund not showing up |
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP! | cash withdrawal not recognised |
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move | pending card payment |
Why hasn't the transaction I did to my friend arrive yet? | transfer not received by recipient |
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