input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
What do I do if I have exceeded all my PIN tries? | pin blocked |
please delete account | terminate account |
Why doesn't it work when I use American Express to try to add money to my account? | supported cards and currencies |
I've been waiting for a top up to come through for over an hour and I need the funds now. | pending top up |
I cannot remember my passcode, is there a way to retrieve it? | passcode forgotten |
When will my transfer move out of pending stage? | pending transfer |
How do I verify the top-up? | verify top up |
Can I request a card? | order physical card |
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this? | declined transfer |
Can I exchange currencies usign this app? | exchange via app |
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work. | beneficiary not allowed |
Please help me. My disposable virtual card won't work right. | virtual card not working |
Do you charge a fee for adding money in USD? | top up by card charge |
I made a purchase and was charged at the wrong foreign exchange rate. | card payment wrong exchange rate |
I forgot the passcode on my app. | passcode forgotten |
How about disposable virtual cards? | get disposable virtual card |
Please tell me how the exchange rate is determined. I was expecting more money for the transaction. | wrong exchange rate for cash withdrawal |
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! | balance not updated after bank transfer |
totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money! | declined cash withdrawal |
When will my transfer from the US get here? | transfer timing |
My card was charged more than expected. | card payment fee charged |
My phone was stolen, help! | lost or stolen phone |
I need to withdraw money. Where can I do that? | atm support |
Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem? | beneficiary not allowed |
Are there any ATM's near me that accept this card? | atm support |
How long does it take for the transfer to go through? | transfer not received by recipient |
How is top-up verified? | verify top up |
Weird Direct Debit payment | direct debit payment not recognised |
I need a disposable virtual card. Please tell me how to order one. | get disposable virtual card |
I used an ATM and there was an extra charge. | cash withdrawal charge |
I want a new PIN please. | change pin |
Who can request disposable cards? | disposable card limits |
How do I go forth on transferring a sum of money from one account to another? | transfer into account |
If I need delivery on a certain day, is that something that could be accommodated? | card delivery estimate |
Why am I being charged for withdrawing cash but haven't in the past? | cash withdrawal charge |
Help my prove my identity. | unable to verify identity |
Is there a top-up limit? | top up limits |
What should I do if I see an unauthorized withdrawal on my statement? | cash withdrawal not recognised |
Where will I get my card? | order physical card |
I would like to track a card sent to me, how do I do that? | card arrival |
My card was declined at a restaurant today and I don't know what the problem is. | card not working |
My card will expire soon, do I need to order a new one? | card about to expire |
I happened to forget my passcode | passcode forgotten |
Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost? | wrong exchange rate for cash withdrawal |
Why is a transfer I did recently still processing? | pending transfer |
What currency can I use to add money? | supported cards and currencies |
Can you send me a Mastercard, instead of a Visa? | visa or mastercard |
I messed up and made a transaction using the wrong account. | cancel transfer |
Just received my replacement card, what steps do i need to take to activate it? | activate my card |
Is it normal to get charged extra when i use my card? | card payment fee charged |
What forms of ID should I use for verification? | verify my identity |
Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank. | cash withdrawal not recognised |
Why am I unable to verify my id? | unable to verify identity |
How long will my transfer stay pending? | pending transfer |
Why am I being charged for transfers? Are they not free? | transfer fee charged |
I tried to get cash out of the ATM but it is taking too long | pending cash withdrawal |
I feel as though I have been over charged for the exchange rate on my payment on last Saturday. | card payment wrong exchange rate |
I already made a transfer and want to cancel it, how do I do that? | cancel transfer |
Do you allow currency exchanges? | fiat currency support |
My card will expire soon, When do I need to order a new one? | card about to expire |
Help! When will the card arrive at my home? | card delivery estimate |
The exchange rate was wrong? | wrong exchange rate for cash withdrawal |
My PIN is locked, how do I unlock it? | pin blocked |
Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. | card payment not recognised |
What's the amount that I can top-up? | top up limits |
How long will it take for my money to be deposited? | pending top up |
Why do I see an extra fee on my statement? | extra charge on statement |
who can put money in my account? | verify source of funds |
I've been to several different countries, can I exchange the cash with a discount for a large transaction? | exchange charge |
My topping up didn't go through. | top up failed |
I got my card now, how do I make it show up in the app? | card linking |
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem | beneficiary not allowed |
why hasnt my card come in yet? | card arrival |
I can't access my account. | passcode forgotten |
Do physical cards cost money? | order physical card |
Why did I only get $20 now the full amount I wanted? | wrong amount of cash received |
I have an unauthorized charge. | direct debit payment not recognised |
I was charged multiple times for one transaction. | transaction charged twice |
Show me how to verify my identity? | verify my identity |
Can you tell me more about limits to disposable virtual cards? | disposable card limits |
How can I go about transferring money to my account? | transfer into account |
How do I know when my new card is going to arrive? | card arrival |
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it? | top up failed |
Why can I not do a transfer to a beneficiary? | beneficiary not allowed |
I must change my PIN as soon as possible. | change pin |
How can I receive money from my friend? | receiving money |
Why was I charged extra on my app? | extra charge on statement |
The app has rejected my top up. | top up failed |
How do I add a card on to the app? | card linking |
I know I'm getting a new card but would like know when I can expect to receive it. | card arrival |
i don't see the top-up verification code anywhere | verify top up |
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening. | declined transfer |
Am I going to be charged for topping up by transfer? | top up by bank transfer charge |
Do you need my birthdate? | why verify identity |
Does transferring money have a fee? | transfer fee charged |
Can you tell me where to go to get a disposable virtual card? | get disposable virtual card |
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did? | direct debit payment not recognised |
Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help. | top up reverted |
I am interested in giving a second card to my daughter, how can I make this happen? | getting spare card |
Can I get a card in the EU? | country support |
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