input stringlengths 13 433 | label stringclasses 77
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After purchasing an item I noticed the exchange rate was incorrect. | card payment wrong exchange rate |
how do I know where I can get money withdrawn? | atm support |
Why has my account balance not changed after depositing a cheque? | balance not updated after cheque or cash deposit |
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here? | card payment not recognised |
Help! I think someone has made a cash withdrawal with my card! | cash withdrawal not recognised |
How can I switch on my new card? | activate my card |
I withdrew money from the ATM and was overcharged. It said nothing about an extra fee. | wrong exchange rate for cash withdrawal |
Do you have info about the card on delivery? | card arrival |
I am trying to transfer and it has been stopped why is that | beneficiary not allowed |
I am not seeing recent cash withdrawal on my account. | pending cash withdrawal |
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it? | request refund |
how long will it take for my transfer to stop pending | pending transfer |
I need to know the if there is a limit on the amount for auto top-up. | automatic top up |
Is there a location where I can change my PIN? | change pin |
Am I able to use Apple Pay? | apple pay or google pay |
I recently transferred some cash, but the balance has not changed. | balance not updated after bank transfer |
How can I dispute a debit transaction? | direct debit payment not recognised |
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay | balance not updated after bank transfer |
How can I find out where the funds are flow? | verify source of funds |
Is there a fee for paying by card? | card payment fee charged |
Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on? | declined cash withdrawal |
On what do you base your exchange rates? | exchange rate |
Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it. | transfer fee charged |
My card has not come in the mail yet. | card arrival |
How can I create another card linked to this account? | getting spare card |
When will my top up be applied? | pending top up |
Please give me both a visa and a mastercard. | visa or mastercard |
What is the exchange fee that is charged? | exchange charge |
I'm still waiting for the top-up! | pending top up |
My card hasn't arrived. | card arrival |
Tell me how to renew my new card? | activate my card |
I am under the impression that my top up is still pending | pending top up |
How do I add my new card? | card linking |
Is there a reason why my card was declined when I attempted to withdraw money? | declined cash withdrawal |
Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money. | pending cash withdrawal |
I do not think the pop up went through yet. | pending top up |
I completed a transfer that isn't showing up on my account. | balance not updated after bank transfer |
After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through? | pending card payment |
How long will I have to wait for my money to be in my account? | transfer timing |
How come my transfer got declined | declined transfer |
I thought that transfers are free. Why was I charged an extra fee? | transfer fee charged |
Do i have to verify who I am? | why verify identity |
can I use my card before identity verification? | why verify identity |
I'd like to get a refund for something I bought, is that possible? | request refund |
Why do transfers get declined? | declined transfer |
Are EUR exchanges acceptable? | fiat currency support |
When I got my cash, the amount was not what it should have been, based on the exchange rate. | wrong exchange rate for cash withdrawal |
I do not need GBP, I need AUD, how do I convert it? | exchange via app |
I am waiting for the money to enter my account. How long does it take? | transfer timing |
Help, your app is showing a larger WD than I actually did earlier at an ATM. | wrong amount of cash received |
I need to know which fiat currencies I can use with you. | fiat currency support |
What is the maximum times I can auto top-up? | automatic top up |
My card couldn't pay in a shop. | declined card payment |
Will the system automatically top up itself? | automatic top up |
I would like to activate my card. | activate my card |
Where can I get money from my card? | atm support |
The app doesn't believe its me. | unable to verify identity |
I sent a payment but it isn't showing up in the app | transfer not received by recipient |
How long does it take to verify a cash withdraw? | pending cash withdrawal |
When will the money show in my account? | transfer timing |
My new card has not been delivered to my home yet. What is going on? | card arrival |
How do I verify my new card? | activate my card |
How long do top-ups take to go through | pending top up |
I want to cancel my account. | terminate account |
I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago? | direct debit payment not recognised |
There's a cash withdrawal that didn't make that is showing up. | cash withdrawal not recognised |
The refund on my account hasn't shown up | Refund not showing up |
Why hasn't my friend received the transaction? | transfer not received by recipient |
Why is my identity not verified? | unable to verify identity |
I have been charged an extra fee when buying from your store. Why is this? | card payment fee charged |
Help me delete my account. I am not satisfied with the service. | terminate account |
The exchange rate for my withdrawal was wrong. | wrong exchange rate for cash withdrawal |
If I were to transfer, what would the cost be? | top up by bank transfer charge |
Can I open an account for my children? | age limit |
How to edit personal details? | edit personal details |
I can't do any business with this virtual card. | virtual card not working |
what currencies can i use to add money to my account | supported cards and currencies |
Are SWIFT Transfers available at this bank? | top up by bank transfer charge |
Can another family member hold a card for this account in addition to mine? | getting spare card |
Can I get a Visa or does it have to be something else. | visa or mastercard |
Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be? | cash withdrawal charge |
Why are top-ups being verified? | verify top up |
I thought you guys offered free transfers. Why was I charged? | transfer fee charged |
My payment for my card is not working | declined card payment |
Can i make transactions before identity verification? | why verify identity |
Why haven't I been given a virtual card yet? | getting virtual card |
Tell me about the limit for top ups. | top up limits |
How long will it be before the person I sent money to is able to see it? | transfer not received by recipient |
My top up is incomplete. | pending top up |
your company is awful, i would like to delete my account please | terminate account |
I need to find the top up verification code | verify top up |
Is there a way to modify my details? | edit personal details |
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done? | receiving money |
I don't think I should have been charged a fee to use my card. | card payment fee charged |
After reviewing my charges, I see I was charged a fee for a transfer I did, why? | transfer fee charged |
I added funds to my account but the app didn't process it. | top up failed |
I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me? | transfer not received by recipient |
Why are my withdrawals suddenly being declined? | declined cash withdrawal |
My card needs to be activated asap | activate my card |
Can topping up be automatic? | automatic top up |
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