AegisLM Operational Command Structure
Overview
This document defines the operational command structure, roles, responsibilities, and escalation pathways for AegisLM operations.
Command Roles
1. Technical Operations Lead
Responsibilities:
- Overall technical operations management
- Infrastructure stability
- Incident response coordination
- Performance optimization
Escalation Path:
โ (1 hour)
Governance Policy Lead
โ (4 hours)
Advisory Board
Authority:
- Deploy hotfixes (non-breaking)
- Scale infrastructure
- Initiate incident response
2. Governance Policy Lead
Responsibilities:
- Policy compliance oversight
- Threshold management
- Certification quality assurance
- Governance communication
Escalation Path:
โ (4 hours)
Advisory Board Chair
โ (24 hours)
Full Advisory Board
Authority:
- Approve policy changes
- Initiate threshold reviews
- Suspend certifications (emergency)
3. Compliance Lead
Responsibilities:
- Regulatory compliance
- Audit coordination
- Evidence collection
- Risk assessment
Escalation Path:
โ (24 hours)
Governance Policy Lead
โ (48 hours)
Advisory Board
Authority:
- Approve compliance documentation
- Initiate compliance audits
- Flag certification issues
4. Federation Liaison
Responsibilities:
- Partner coordination
- Cross-border operations
- Alliance communication
- Regional deployment
Escalation Path:
โ (4 hours)
Technical Operations Lead
โ (24 hours)
Governance Policy Lead
Authority:
- Approve partner integrations
- Coordinate regional launches
- Manage alliance communications
5. Advisory Board Coordinator
Responsibilities:
- Governance meeting coordination
- Board communication
- Policy voting logistics
- Accountability reporting
Escalation Path:
Direct to Advisory Board Chair
Authority:
- Convene emergency sessions
- Distribute governance materials
- Maintain governance records
Escalation Matrix
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
โ ESCALATION TIMELINE โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโค
โ โ
โ Level 1: Operational Team โ
โ Response: Immediate โ
โ Scope: Day-to-day issues โ
โ โ
โ โ (15 minutes - no resolution) โ
โ โ
โ Level 2: Team Lead โ
โ Response: Within 1 hour โ
โ Scope: Technical issues, resource allocation โ
โ โ
โ โ (1 hour - no resolution) โ
โ โ
โ Level 3: Department Head โ
โ Response: Within 4 hours โ
โ Scope: Cross-team issues, major incidents โ
โ โ
โ โ (4 hours - no resolution) โ
โ โ
โ Level 4: Governance Lead โ
โ Response: Within 24 hours โ
โ Scope: Policy implications, compliance issues โ
โ โ
โ โ (24 hours - no resolution) โ
โ โ
โ Level 5: Advisory Board โ
โ Response: Within 48 hours (emergency: immediate) โ
โ Scope: Governance emergencies, major decisions โ
โ โ
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
Incident Severity Levels
| Severity | Definition | Response Time | Resolution Target |
|---|---|---|---|
| SEV1 - Critical | Service unavailable, data loss | 15 min | 1 hour |
| SEV2 - High | Major feature broken, significant impact | 1 hour | 4 hours |
| SEV3 - Medium | Feature degraded, workaround available | 4 hours | 24 hours |
| SEV4 - Low | Minor issue, cosmetic | 24 hours | 1 week |
Communication Channels
| Channel | Purpose | Audience |
|---|---|---|
#ops-alerts |
Real-time alerts | On-call team |
#ops-incidents |
Active incidents | Incident responders |
#ops-governance |
Governance่ฎจ่ฎบ | Leadership |
#ops-partners |
Partner communications | Federation partners |
On-Call Schedule
| Role | Primary | Secondary |
|---|---|---|
| API On-Call | Engineer A | Engineer B |
| Infrastructure On-Call | Engineer C | Engineer D |
| Security On-Call | Security A | Security B |
| Governance On-Call | Policy Lead | Compliance Lead |
Version Information
| Item | Version | Date |
|---|---|---|
| Command Structure | 1.0 | January 15, 2025 |
This document defines the operational command structure and is maintained by the Operations team.