operations/command_structure.md

# AegisLM Operational Command Structure

---

## Overview

This document defines the operational command structure, roles, responsibilities, and escalation pathways for AegisLM operations.

---

## Command Roles

### 1. Technical Operations Lead

**Responsibilities**:
- Overall technical operations management
- Infrastructure stability
- Incident response coordination
- Performance optimization

**Escalation Path**:
```
↓ (1 hour)
Governance Policy Lead
↓ (4 hours)
Advisory Board
```

**Authority**:
- Deploy hotfixes (non-breaking)
- Scale infrastructure
- Initiate incident response

---

### 2. Governance Policy Lead

**Responsibilities**:
- Policy compliance oversight
- Threshold management
- Certification quality assurance
- Governance communication

**Escalation Path**:
```
↓ (4 hours)
Advisory Board Chair
↓ (24 hours)
Full Advisory Board
```

**Authority**:
- Approve policy changes
- Initiate threshold reviews
- Suspend certifications (emergency)

---

### 3. Compliance Lead

**Responsibilities**:
- Regulatory compliance
- Audit coordination
- Evidence collection
- Risk assessment

**Escalation Path**:
```
↓ (24 hours)
Governance Policy Lead
↓ (48 hours)
Advisory Board
```

**Authority**:
- Approve compliance documentation
- Initiate compliance audits
- Flag certification issues

---

### 4. Federation Liaison

**Responsibilities**:
- Partner coordination
- Cross-border operations
- Alliance communication
- Regional deployment

**Escalation Path**:
```
↓ (4 hours)
Technical Operations Lead
↓ (24 hours)
Governance Policy Lead
```

**Authority**:
- Approve partner integrations
- Coordinate regional launches
- Manage alliance communications

---

### 5. Advisory Board Coordinator

**Responsibilities**:
- Governance meeting coordination
- Board communication
- Policy voting logistics
- Accountability reporting

**Escalation Path**:
```
Direct to Advisory Board Chair
```

**Authority**:
- Convene emergency sessions
- Distribute governance materials
- Maintain governance records

---

## Escalation Matrix

```
┌─────────────────────────────────────────────────────────────────────────────┐
│                         ESCALATION TIMELINE                                │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                              │
│  Level 1: Operational Team                                                  │
│  Response: Immediate                                                        │
│  Scope: Day-to-day issues                                                  │
│                                                                              │
│         ↓ (15 minutes - no resolution)                                      │
│                                                                              │
│  Level 2: Team Lead                                                        │
│  Response: Within 1 hour                                                    │
│  Scope: Technical issues, resource allocation                               │
│                                                                              │
│         ↓ (1 hour - no resolution)                                         │
│                                                                              │
│  Level 3: Department Head                                                  │
│  Response: Within 4 hours                                                  │
│  Scope: Cross-team issues, major incidents                                 │
│                                                                              │
│         ↓ (4 hours - no resolution)                                        │
│                                                                              │
│  Level 4: Governance Lead                                                  │
│  Response: Within 24 hours                                                 │
│  Scope: Policy implications, compliance issues                             │
│                                                                              │
│         ↓ (24 hours - no resolution)                                       │
│                                                                              │
│  Level 5: Advisory Board                                                   │
│  Response: Within 48 hours (emergency: immediate)                          │
│  Scope: Governance emergencies, major decisions                            │
│                                                                              │
└─────────────────────────────────────────────────────────────────────────────┘
```

---

## Incident Severity Levels

| Severity | Definition | Response Time | Resolution Target |
|----------|------------|---------------|-------------------|
| **SEV1 - Critical** | Service unavailable, data loss | 15 min | 1 hour |
| **SEV2 - High** | Major feature broken, significant impact | 1 hour | 4 hours |
| **SEV3 - Medium** | Feature degraded, workaround available | 4 hours | 24 hours |
| **SEV4 - Low** | Minor issue, cosmetic | 24 hours | 1 week |

---

## Communication Channels

| Channel | Purpose | Audience |
|---------|---------|----------|
| `#ops-alerts` | Real-time alerts | On-call team |
| `#ops-incidents` | Active incidents | Incident responders |
| `#ops-governance` | Governance讨论 | Leadership |
| `#ops-partners` | Partner communications | Federation partners |

---

## On-Call Schedule

| Role | Primary | Secondary |
|------|---------|-----------|
| API On-Call | Engineer A | Engineer B |
| Infrastructure On-Call | Engineer C | Engineer D |
| Security On-Call | Security A | Security B |
| Governance On-Call | Policy Lead | Compliance Lead |

---

## Version Information

| Item | Version | Date |
|------|---------|------|
| Command Structure | 1.0 | January 15, 2025 |

---

*This document defines the operational command structure and is maintained by the Operations team.*