README.md

metadata

title: Model Ticket Ti Patrickott
emoji: 😻
colorFrom: green
colorTo: yellow
sdk: gradio
sdk_version: 6.6.0
app_file: app.py
pinned: false
short_description: Bonus du TP1 fine tuning pour un classifieur de ticket TI

BARThez Fine-Tuned for IT Support Ticket Classification

Description

This model is a fine-tuned version of BARThez for multi-class classification of IT support tickets.

Base Model

BARThez (French BART model)

Task

Text classification

Labels (Priorité)

• Élevée
• Moyenne
• Basse

Labels (Type de problème)

• Logiciel
• Matériel
• Réseau
• Compte/Mot de passe
• Autre

Dataset

Internal IT support tickets dataset (French)

Metrics

• Accuracy: 0.89
• F1-score: 0.87

Example

from transformers import pipeline

classifier = pipeline(
    "text-classification",
    model="patrickott1/model-ticket-ti"
)

classifier("Mon VPN ne fonctionne plus")


Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference