| --- |
| title: Model Ticket Ti Patrickott |
| emoji: 😻 |
| colorFrom: green |
| colorTo: yellow |
| sdk: gradio |
| sdk_version: 6.6.0 |
| app_file: app.py |
| pinned: false |
| short_description: Bonus du TP1 fine tuning pour un classifieur de ticket TI |
| --- |
| |
| # BARThez Fine-Tuned for IT Support Ticket Classification |
|
|
| ## Description |
| This model is a fine-tuned version of BARThez for multi-class classification of IT support tickets. |
|
|
| ## Base Model |
| BARThez (French BART model) |
|
|
| ## Task |
| Text classification |
|
|
| ## Labels (Priorité) |
| - Élevée |
| - Moyenne |
| - Basse |
|
|
| ## Labels (Type de problème) |
| - Logiciel |
| - Matériel |
| - Réseau |
| - Compte/Mot de passe |
| - Autre |
|
|
| ## Dataset |
| Internal IT support tickets dataset (French) |
|
|
| ## Metrics |
| - Accuracy: 0.89 |
| - F1-score: 0.87 |
|
|
| ## Example |
|
|
| ```python |
| from transformers import pipeline |
| |
| classifier = pipeline( |
| "text-classification", |
| model="patrickott1/model-ticket-ti" |
| ) |
| |
| classifier("Mon VPN ne fonctionne plus") |
| |
| |
| Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference |
| |
