subject stringlengths 2 200 ⌀ | description_text stringlengths 4 66.6k ⌀ | cf_root_cause_analysis_rca stringlengths 2 850 ⌀ | cf_product_type stringclasses 3
values | cf_rca_type stringclasses 5
values | cf_module_name stringclasses 19
values | cf_sub_modules stringclasses 79
values | cf_modules float64 | cf_known_issue float64 | cf_fix_type float64 | status_name stringclasses 2
values | notes stringlengths 23 32.1k ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
PAN number removal- Rajiv Sharma (INA0079) | PAN number removal- Rajiv Sharma (INA0079) as Delhi ecodes are removed. | pan removal for old code | Product | Data Correction | null | Employee Information | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-31 09:18:19 UTC, Hi Greta Fernandes, As it is confirmed from your end that the employee is created after removing pan for his old ecode, we are updating the status of the ticket . Thanks, Sumithra. |
Dynamic Fields | We are unable to change Mandatory from Yes to No for Domicile & Family Background in employee creation form | we have made the below-mentioned fields are non mandatory. | Product | Service Request | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, As per your request, we have made the below-mentioned fields are nonmandatory. Please check ... |
Issue in Grade-wise PF calculation in settlement | We observed that in settlement entry, PF amount is calculating BASIC * 12% for all irresspective of their grades. for grade 6-12 the PF shall be calculated as 12% of [BASIC + CONV + MEDICAL] components Ex: 11575 | We have done the code level changes based on your PF formula. | Product | Patch Deployment | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/11674, In continuation to above, if Grade of employee is 6-12 and fixed BASIC is greater than 15000 then PF will b... |
Faculty change - for past course | We need to change the faculty of the course scheduled on February. | Backend update | Product | Data Correction | null | Training Management | null | null | null | Closed | created_by: 2043097241532
time: 2021-05-31 08:44:44 UTC, Hi Rajan Thakar, The faculty is changed from backend as per your request as this is past course. Thanks, Sumithra. |
FW: Zaheer goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Saravanan-Please change the following staff’s PMS form to competencies:
1005
Zahir Sheik
Regards,
Amit Sangha
[cid:image276a61.P... | goal enabled | Product | Service Request | null | Goal Management | null | null | null | Closed | Hi Amit, Below changes has been done. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th Floor, Next Level, Intellect Design Arena | Plot No. 3/G3, SIPCOT IT Park | Siruseri | Chennai – 600130. Email: Saravanan.mani@myadrenalin.com | L: 044-30247411. |
Re: Ticket [14234] - Employees Details Report |
Hi Anish,
Apologies for the confusion. We called it Competency Roles tag. Please
check with Sakthi.
Thanks,
Beth
-------- Original Message --------
From: Anish Samuel
<myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>
Date: Mon, May 31, 2021 4:17 PM +0800
To: lpnayve@bpi.com.ph
Subject: Re: T... | Closing this ticket | Product | Configuration | null | Goal Tracking | null | null | null | Closed | null |
COE preview and setup | Hi, team! I'd like to ask if these are possible to apply in our COE? 1. Dynamic logo - How can we assign logos per company? Will the logos appear depending on the company selected? 2. Preview the actual data - Can we view the actual data instead of the variables (marked with red) using the 'preview' in le... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, We will check the same from our end and will update you the status., Hi Zigmort Jelaver... |
Long Absenteeism Report in Interface | Dear Jay,
As discussed, we are unable to download long absenteeism report in Interface. Please check and confirm the same.
Thanks & Regards,
Sujatha
Disclaimer Notice: This message (including attachments) is legally privileged and/or confidential. If you are not the intended recipient, you are hereby notif... | Report access issue | Product | Service Request | null | Absence | null | null | null | Closed | Hi Sujatha, Post analysis we understood that there is a report with the name 'Continuous Absentees' is available to check the long absent employees. AS discussed we have provided the access as well. Kindly check and let us know the feedback. Regards, Jayakrishnan. N Product Support, Dear Jay,
Thank... |
Need to change the equations of ESIC calculation | Hi Team There is a header name VP in the paysheet,ESIC needs to get deduct on that component also.Please do the needful. | Configuration is changed in component
form | Product | Configuration | null | Pay process | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Lishma Soni, As per your request, we have marked the esi gross in the VP component, you can do the pay proce... |
To change actual relieving date of inactive employee | Hi, Please help us to change actual relieving date of inactive employee C4803 to 16th April 2021. Request you to do the needful at the earliest. Best regards, Pinkiiy Raval | date correction done | Product | Data Correction | null | Separation Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14241, Hi Vaishali Raut, Please join the below session link. https://fastsupport.gotoassist.com/457753222 Thanks ... |
old transaction notification are triggered to users | Hi, Employees are receiving the mail notification of old transaction for which the action is already taken. It is creating confusion. So requesting you to help us to fix it up. best regards, Pinkiiy Raval | mail triggered from UAT | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vaishali Raut, Please provide us sometimes, we will schedule the session at 02:30PM and work on the reported query. ... |
Re: Not able to update nominees on Adrenaline Portal, Please advise <EOM> | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
Associate have updated their family members in the family details.
But there parents details are not reflecting in the nomination
pages(... | Clarification provided | Product | Clarification | null | My Information | null | null | null | Closed | Hi Balaji Damodaran, Post analysis we understood that the issue might be due to browser compactability issue and we suggest you to please use chrome browser for the same. And also browser compactability issues will get addressed once we upgrded the applications with recent versions. Kindly check and let us ... |
RE: Need your HELP for Goal Sheet | Hi,
Pls check and delete all goals of below employee as he is unable to delete on his own.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) ... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee,
As discussed, employee can ignore those goals and select only the required ones and submit the same for approval.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / ... |
Blanks in QCR110_Resigned Associates Summary 2308 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Associate
We have noticed that there are many blanks in the QCR110_Resigned
Associates Summary 2308.
Hence request you to detail analyze and f... | Customization report correction | Customization | Data Correction | Separation Management | Customization Reports | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported concern on QCR report blank values and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We request you to please check the blank fields has the values in employment details form for the corresponding emp... |
Request points for Each goals | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Jay
As discussed, request you to share the each goal points for T4&above grade
for CORP&CTOO associate.
C17 Calendar
Thanks
Balaji... | Clariifcation Provided | Customization | Clarification | null | Customization Reports | null | null | null | Closed | Hi Balaji Damodaran, As discussed we will check the feasibility for the mentioned report and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, We request you to please refer the report 'PACE Goal Summary Status Report' for the below mentioned data. Kin... |
Attachment MB increase |
Dear Support,
We would like to request to please increase the MB file size attachments, Passport, visa, LC and MOL contract.
Thank you.
Regards
MOna
[cid:image001.png@01D75612.BBE1B390]
[cid:imageda5bd4.PNG@e3242ec5.44a2a378]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operati... | Issue raised as part of MAX migration and ticket updated for more than a year. | Product | Clarification | Admin Module | Application Access Management | null | null | null | Closed | Hi Mona-Liza P. Villadelgado, We are checking on this, will let you know I this is feasible on New MAX version. Until it is closed you can use the old version. Adrenalin ME Support |
Timesheet error in Mobile App | Hi, We encountered an error when submitting Time sheet entries with multiple Activities. Please see the screenshot attached for reference | Patch deployment | Product | Patch Deployment | Mobile Application | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Zigmort Jelaver Ragudo, We have installed mobile app & checking from our end & we shall keep you posted. ... |
Employees Details Report | Hi Adrenalin Team, Please add the following fields in Employees Details Report. Please note that these are currently in UAT stage. 1. Segment 2. Group 3. Institution Please add PMS Competency in Goal Setting Details iReport and Goal Summary Report. Also still in UAT stage. Thanks, Beth | Added | Customization | Data Correction | null | Goal Tracking | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lilibeth P. Nayve, Kindly confirm which field you are referring as PMS Competency to be added in the ment... |
Two reviews in one appraisal calendar | Hi Sir, Asking for your asssistance. Based on our meeting, it is possible to have 2 reviews with rating in one calendar. Upon initiating second review with rating, cannot initiate, and thus, 1st review with rating remarks is being read when initiating 2nd review with rating. | carification | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/14227, Hi Jexel Octavo, In single calendar , we can setup below format. Goal setting 1st Review review a... |
UnPaidLoanBalance | For UnPaidLoanBalance we need the below given feild to incule
CREATEDON
UPDATEDON
WORKFLOWSTATUS | Based on your request, we have added the below-reproted columns in the Unpaid loans report. | Product | Clarification | null | Loans | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002202142\", \"44002028042\", \"44002202078\", \"44002027886\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vidyasagar, We have taken the connectio... |
Extracting Report with Skip Level Reporting Manager | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
Another question. How do I extract report with Skip Level Reporting Manager? I was looking for this field in iReporter but I only se... | New View | Product | Patch Deployment | null | Organization Structure | null | null | null | Closed | Hi TAMMY JIMENEZ, We have created new IReport View "SkiplevelManager" , please refer that and create new view. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net |
Ticket [14115] - Error in Employee Onboarding | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
Still, the employee onboarding form is not showing. Can u please check again and confirm please. Trail mail for your information on thi... | Employee onboarding form | Product | Clarification | null | Employee Information | null | null | null | Closed | Hi Sasmita Mishra, From the below description we have understood employee onboarding form not visible, Can you please share which employee login id employee onboarding form not visible, Thanks and Regards Vijayakumar k, Dear Vijay,
It is inline to our earlier ticket (14115) where we have shared al... |
PMS Rating | Hi Sir, Asking for your assistance, upon generation of self appraisal report, "the self appraisal process has not been completed/approved." Although the self appraisal was already done. | clarification | Product | Clarification | null | Workflow | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Jexel Octavo, Self Appraisal Report is self report not for bulk, please refer "Self Appraisal Report Role Bas... |
Internship letter | Once intern submits
the internship completion letter it goes to his/her supervisor to complete
certain other fields once supervisor submits with all details then intern gets
the completed letter. Some of the fields are directly picked or auto filled
from PeopleSoft. One such field is last working date of the intern. In... | clarification on how end date reflects in student intern letter | Product | Clarification | Admin Module | Customization | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ishan, As discussed,Kindly join this session https://fastsupport.gotoassist.com/614597619, Hi Ishan, As disc... |
ctc | Dear Srujana,
Please move below employees ctc,
6599,6700,6943,
Best Regards
Annappa K. M.
Senior Manager - Human Resources (Total Rewards - Payroll)
M +91 9972270997 T +91 80 2237 8000
[cid:image01307f.JPG@14cda67b.41816e06]<https://himatsingka.com>
Himatsingka Seide Limited
10/24 Kumara Krupa Road... | Clarification in salary details. | Product | Clarification | null | Salary | null | null | null | Closed | Hi Pradeepa C T, As discussed over the call, navigate to the "Salary changes after cutoff date" form here select the employee codes and move the alary details. Please check and revert for any further clarifications. Regards, Srujana.M |
Employees not receiving mail - Forgot password | Employees not receiving any mail when they click on Forgot password, lots of queries getting regarding this.
One sample screenshot attached for your reference. Please look into this as resolve ASAP. INES00386936 VARSHA LEYA MATHEW 9072604064 | provided the clarification | Product | Clarification | null | Portal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Rohit Ritolia, We are checking the reported mail slowness point with the FIS team. We will update the status once w... |
Urgent - Blank screen on Goal Setting Approval | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team;
I have a blank screen for goal setting approval. Today is the deadline and I have to be able to approve goals….please urgently look into t... | nil | Product | Clarification | Admin Module | Goal Management | null | null | null | Closed | Hi Lee-Anna Nussbaumer, Hope you were able to approve the goal for the employees. Adrenalin ME Support |
Re: Ticket [14056] - Re: Ticket [13936] - Helpdesk Request |
Hi Anish,
Even the "Follow up" status cannot be customized?
Thanks,
Beth
-------- Original Message --------
From: Anish Samuel
<myadrenalincomask.adrenalin@myadrenalincare.freshdesk.com>
Date: Mon, May 31, 2021 1:51 PM +0800
To: lpnayve@bpi.com.ph
CC: sakthivel.t@myadrenalin.com, eflfano@bpi.com.ph
Su... | Informed as per functionality. | Customization | Configuration | null | Customization | null | null | null | Closed | Hi Lilibeth P. Nayve, We are checking with our internal team for the follow-up requirement, we will update you on the same. , Hi Lilibeth P. Nayve, As per discussion internally, the follow up for the transactions can be applicable for the approver's via the 'Help Desk' scheduler with the days mentioned on the Help De... |
ADHOC Q3 _ 2020-21 _ APPLICATION SECURITY - BLACK BOX _ ADRENALIN(HRMS) _ MOBILE | File password : 12345 | IIS configuration done | Product | Configuration | Admin Module | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13768, Hi Shabin Velliyathparambil, Please share with us the testing document in the PDF format to check, we co... |
Calendar Q3 2020-21 _ APPLICATION SECURITY - BLACK BOX TEST _ ADRENALINE HRMS | File password : 12345 | IIS configuration and patch deployed | Product | Configuration | Admin Module | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/13768, Hi Shabin Velliyathparambil, Please share with us the testing document in the PDF format to check, we cou... |
FW: Adeline goal setting not invited --for 2 new joyed employee 1) Basvaraj Astalkar 2) Anil Rapolu | Hi,
Pls check
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: hemant shintre
Sent: Monday, May... | Clarification | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee,
Goal setting has been initiated now for eligible list again. These employees will now be able to do their Goal Setting.
Regards,
Gowtham.N
Product Support
Adrenalin eSystems Limited
#06th Flr, Next Level, Intellect Design Arena, Plot No. 3/G3, SIPCOT IT Park, Siruseri, Chennai -600 130, INDIA
... |
Company export for myadrenalincare.freshdesk.com | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Fresh Desk Admin,
The company export you had requested is complete. You can download the file from here. If the link does not work, cop... | Fresh Desk Ticket | Product | Data Correction | null | Application Access Management | null | null | null | Closed | null |
Unable to access Freshdesk Portal | Good Afternoon Team,
May I ask your kindly assistance, Ms. Sharmel Manuel is trying to access and reset her password in FreshDesk portal however there was an error information that she was not authorized, kindly refer to the attached image for your perusal.
In addition, she must have access in the said po... | freshdesk | Product | Clarification | null | Security | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.108 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Lesley Del Rosario, We have triggered activation email now please check email, incase if you havnt received it please ... |
Loan Entry not coming in payroll register | Dear Team,
In this month we have given loan to our employees and entries for the same
entered through Loan Scheduler but same is not reflecting in payroll
register for the month May'21.
And Loan amount recovery is not done in current month payroll.
Print screen of one sample case is below :
... | clarification on the Loan Scheduler | Product | Clarification | null | Loans | null | null | null | Closed | Hi Yogesh Gupta, As discussed, we will check on the reported query and update you the status. Thanks & Regards, Mohamed Moosa A, Hi Yogesh Gupta, We have tried to reach you over the phone, on our analyses on the LOAN SCHEDULER query, we have observed the SAL_ADV amount is reflecting fine in the VIew Salar... |
RE: IIFLW: Employee details report 2 |
From: Vyas.M <Vyas.M@myadrenalin.com>
Sent: 31 May 2021 10:50
To: Susan Noronha, IIFL Private Wealth <Susan.Noronha@iiflw.com>; Kalpesh Jain <Kalpesh.J@myadrenalin.com>; Ganapathiraj Kaliappan <Ganapathiraj.K@myadrenalin.com>
Cc: Esha Patil Padwal, IIFL Private Wealth <Esha.Patil@iiflw.com>; Nayomi Shah, IIFL Pr... | Clarification | Product | Clarification | null | Time & Attendance Management | null | null | null | Closed | Hi Nayomi Shah, As reported query says, report takes more time to load the application, hence we will get connect from our end and check the same and revert accordingly. Thanks & Regards, Ganapathi Raj.K MN: +91-9944849693 | LL: 044 3024 7425, Hi Nayomi Shah, Had a word with "Nayomi and Esha (IIFLW)" on t... |
Training module error - 31.05.2021 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Mr. Wasim Khan
Please note that employee no. INM0432 is unable to view all employees under status of course schedule form. Please resolve.
Snapsh... | role mapping parameter and the module role mapping check. | Product | Clarification | null | Training Management | null | null | null | Closed | Hi Kirti Ghule, We will check the case in VPN and will update you. Please provide us the info for which course you were checking this. Thanks, Sumithra., Hi Kirti Ghule, As per our analysis , the system is checking for role and module mapping for the all employees option . Hence, we request you to check the para... |
Not able to process tax computation | Not able to process tax computation | role mapping | Product | Configuration | null | Tax | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, Please join the below session link. https://fastsupport.gotoassist.com/433588113 Thanks and... |
Pending for approval with Manager after rejection of Vendor | We have witnessed this technical glitch where the associates claim form is rejected by Vendor (STM01 or Quess quess) again gets pending with RM approval .This should not be done and the form should directly ne deleted if rejected, | Configuration Change | Product | Clarification | null | Claims and Reimbursments | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Raksha Dayma, As reported query says, transaction is getting rejected in the application however its shows ... |
Forms pending for your approval. | Dear madam,
EM ID: 5125 ^ Nirmal Giri
Has approved the separation activity pending at his end now only at 9.15 AM today (31 May 21).
But still the same details are seen in his forms pending for your approval.
Please do the needful,
[cid:image001.png@01D755FD.8614DCC0]
Regards,
Sowmya
Assistant... | Clarification in Separation activity | Product | Clarification | null | Separation Management | null | null | null | Closed | Hi Sowmya, As discussed over the call, the below reported employee clearance is pending approval. Request you ask the approval to approve the transaction and revert for any further clarification. Also, we have checked, there is no duplicate actvity. Regards, Srujana.M |
Rights | Dear Team, Kindly give previous access to RHR Kirtesh Kaushik, Manoj Tiwari , HArish Bhosale and Shailesh Kokate. R | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36 Edg/90.0.818.66
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Supulaxmi, We have guided over the call to create a new group to bifurcate users and provide a... |
PMS UAT | Dear Team, Even after creating new calendar in UAT, goal setting is not getting initiated. Showing the error as 'Goal Setting not initiated'. Kindly check the issue and help us in closing the issue as early as possible | services not running | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, Please be informed, none of the schedulers are not running in UAT. Kindly inform your IT Team ... |
Mobile Application | Dear AES Support, Requesting your assistance, AES mobile application is only loading when I tried to sign in. I already check my data connection and even restart my phone. I also ask another user if they encounter the same issue which they also have. Tried to reinstall the application unfortunately when I already c... | Error Message in certificate | Product | Clarification | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.108 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions, Hi Lesley Del Rosario, We will check for the application from our end and will update you the status., Hi Lesley Del Rosa... |
Employee Creation option not showing | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Employee creation option is not showing.
[cid:image001.png@01D75606.52CD2E90]
Regards,
Manoj Tiwari
RHR
(MP,Bihar,... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Manoj, Supulaxmi is working on providing the access again. Please check with Supulaxmi if the activity is completed. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Dear Supulaxmi,
Please confirm when issue is resolved... |
Spot section update in HRIS | Hi Veera, I have uploaded some images in spot section, kindly update the same and confirm. | Webfarming environment . Need to sync it manually. | Product | Configuration | null | Setup HRMS | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Vasudev Tyagi, We will SYNC the same and update at the earliest. Thanks & Regards, Adrenalin Suppor... |
Change DOJ | Hi, Please change DOJ of 30412 (Sneha) to 10-05-2021 Regards Aishwarya | DO change updated from backend. | Product | Data Correction | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Aishwarya KV, We will update the same and let you know the status. Thanks & Regards, Adrenalin... |
FW: Goals Not Reflecting | Hi,
Pls look into it on priority.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Express Highway I
Vikhroli (E) I Mumbai - 400079 I India I
From: Dheeraj Shett... | Save button enabled during form was pending. | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Gyanamayee, We are checking on the reported concern of approved goals not visible now for the employee "900617 - Dheeraj Shetty". We will keep you posted on the same. Regards, Gowtham. N Product Support Adrenalin eSystems Limited Email: gowtham.n@myadrenalin.com | Mobile : 9047106688 / 8072250167 , Hi,
... |
FW: Not open my adrenaline side. | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Team,
Pls lookinto it on priority.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0... | Clarification | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi Gyanamayee,
The screenshot provided by user is of google search.
Request you to please connect with the user and understand the exact issue being faced while trying to login, and get the relevant screenshot for further assistance.
Regards,
Gowtham.N
Product Support
Adrenalin eSystems Limited
#06th Flr, ... |
RE: Pls check on Goal sheet ECN 73727 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Dhivya/adrenalin Team,
Pls check Appraisal for FY 19-20 is approved for ECN 73727 & as per the
process all approved Self App gets carry f... | PMS Cutoff date configuration change | Product | Data Correction | null | Goal Management | null | null | null | Closed | Hi Akhilesh.prajapati, We will send you a connection to work on the reported query on PMS issues and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Hi Jayakrishnan,
We are awaiting for your replay, Please share the zoom session.
... |
How the manager will see his team | How the manager will see his team with proper name and details of employee. | Employee details Report | Product | Clarification | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36 Edg/91.0.864.37
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Kuldeep Singh, Based on your concern regarding How the manager will see his team, we will di... |
Late (IN) and Early (OUT) Status on Half-day | Hi, Would like to confirm the subject if that is the current practice even if the person timed-in/out right on schedule and filed the leave within the deadline. Was there always an early and late when on half day? But the Status is updated = half day present/ half day VACL (Please see below for your reference) ... | Clarification | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Doreen Quino, Please be noted that, this is default product behavior in Clock in clock out report, whenever emp... |
Failed Events | Job
name: LC_SFTP_ADR_CLOUD
Date/time: 2021-May-31 03:10
Status: FAILED
Job
name: Attendance Integration
Date/time: 2021-May-31 10:10
Status: FAILED | FTP problem at client end | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Mon Ferriols, We have raised the below concern to our infra team. We shall keep you posted about the feedba... |
Kindly create new pay group | Kindly create new pay group in HRMS as "Benlink" | Pay Group | Product | Configuration | null | Payroll Setup | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Divya N, As per the reported query, we understood that you want to create the new pay group. Kindly allow us s... |
Error in Reimbursement Claim | We are getting the attached error while creating a claim for Form Please check on Priority | Server down | Product | Clarification | null | Claims & Reimbursement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, We request you to inform the employee to check now and confirm the same, We faced an issue in ... |
Record Resignation | Please check the problem that we encountered with the apporoval of the record resignation. May we know what happened to the workflow and the approval is pending on the employee who filed for the resignation. | Clarification | Product | Clarification | null | Separation | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Racquel A. Reyes, Can you please provide us the problematic screenshot & Employee code/Approver. Regards, Pr... |
Field 4 - Miscellaneous | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Adrenalin Team,
We want to get a list of employees with and without details in Field4.
[cid:47551ebd-1611-41a7-96d7-0472d6ef923b]
When we consu... | Query change in the SP | Product | Patch Deployment | null | Asset Tracking | null | null | null | Closed | Hi TAMMY JIMENEZ, We have corrected the Employee detail Report, please validate the filed. Thanks and Regards, Deepan. M Adrenalin eSystems LTD Mobile (Viber & Whats app) : +91.9940080856 | MS TEAMS:deepan.m@hr-mx.net, Hi Deepan,
It is correct now. Thank you!
________________________________
, Ta... |
Unable to Edit Employee movement page | Dear Team, We unable to edit employee movement of below employee. INCHr2519. Thanks, Durga R | null | Customization | Clarification | null | Employee Movement | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36 Edg/90.0.818.56
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Durgadevi R, Please provide us sometime, we will schedule the session and work on the movement ... |
AHM- Endearment Leave (EDL-A) not credited for Jun-21 | Hello Waseem, As discussed, EDL-A (Endearment leave) is not credited month of Jun-20 in HRMS at Ahmedabad location. Request you to check and resolve on ASAP. | Scheduler execution from backend | Product | Service Request | null | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, *Jun-21 (Kindly consider Jun-21), Hi Humayu Tandurwala, Please be informed,Leaves has been credited successfully ... |
Attendance Logout Issues | E.Code : 23840 Above employees Attendance logout is been not working correctly in mobile app. Attached screenshot & short video of the same. We have uninstalled & reinstalled the app, still issue not working. Pls help us to clear the same. | Need more information. | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ramakrishnan J, We will initiate the session and check on the above-reported concern please provide us a timel... |
Need clarification on conf extn config | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Need clarification on conf extn config on the below 3 highlighted tab.
[cid:image001.png@01D7573F.5A5DC590][cid:image002.png@01D7573F.5A5DC590]
Th... | Clarification | Product | Configuration | null | Confirmation Management | null | null | null | Resolved | Hi Rishi Ranka, Please find the below comments : CONF_EXT_MONTH : This Configuration is to set the Number of Months the Probation to be Extended,If set at 6 , the probation can be extended upto six months from current Confirmation Due date. CONF_EXTMAX_MONTH : This Configuration is to set the Maximum limit ... |
Rehire code is not reflecting | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Alex,
Please check for below mention cases, old ecode is wrong, as per our records and also check for which Ecode is not reflecting
Employee_ID... | As the data present in the data base consist of all the data before Religare Health Insurance company was separated from Religare. Hence Old code data is fetching form the old data. | Product | Clarification | Employee Creation | Setup HRMS | null | null | null | Closed | hi , We will look in to it and update on the same. Regards, Alex, Hi RHICL3, On our analysis we found that the Ecode mentioned are the codes available in HRIS. For Other for which the data is blank, the data is not provided during the Ecode Creation. Thanks & Regards, Alexander.c , Dea... |
PAN already exists | Kindly find the attachment and clear the data of exited associates and help us updating this details.The employee details are of rejoined cases. | Backend Update. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Raksha, We are working on it and update you on the status shortly. Regards, Judhistira.M, Hi Raksha,... |
Bank details delete | Dear Team, Please delete the bank details of below converted employee from back end .
F0496
Shubham Bhadane | Backend Update | Product | Service Request | null | Employee Information | null | null | null | Resolved | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Bijal M, Please be informed,Bank details has been removed successfully from ID :F0496,please check and confirm ... |
Steps to Upload Vaccination Card - to update your iHR Record | Hi Priya, Trust you are doing well, can you please advise as per error further down Kind Regards, Stephanie Stephanie Augustin Kallee HR Officer Human Resources MauBank Ltd 25,Bank Street, Cybercity Ebene 72201 Republic of Mauritius M: T: W: C: - (230)... | Clarification | Product | Clarification | null | My Information | null | null | null | Closed | created_by: 2043056399989
time: 2021-06-01 14:23:46 UTC, Hi AUGUSTIN KALLEE, MARIE ALISSON STEPHANIE, Hi Stephaine, Upon checking the trail email We understand that employee cant upload vaccination card. The below are the possibilities of the error. 1.File size should not exceed more than 1.5MB 2.Try uplo... |
Pay roll related | Dear Team, This is to inform you that when we run Doctors payroll through HRMS, system is not adding all deductions in Gross Deductions component, so we request you to kindly do the needful at the earliest, as we have to submit the pay sheet to finance team for disbursement purpose. "GROSS_DEDN= sum of all dedu... | null | Product | null | null | Salary | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi M Narender, As per the query ,We have understood that deduction is not properly calculating kindly join sess... |
FW: CQ-HRMS - Attendance discrepancy - Apr & May 2021 (Follow-Up) | Hi Team,
Can you please help?
Regards,
Radhakrishnan (RK)
[cid:image003.png@01D75731.51D13C80]
From: Rohit Singh Bisht <rohit@comquest-brunei.com>
Sent: 1 June, 2021 8:39 AM
To: hrmssupport <hrmssupport@comquest-brunei.com>
Cc: Gaurav Shrotriya <gaurav@comquest-brunei.com>; Mohd Adriane bin Haji Mohd Dina... | clarification | Product | Data Correction | null | Absence, Time and Attendance | null | null | null | Closed | Hi Radhakrishnan Ganesan, We have executed Holiday and Week off scheduler for APRIL and MAY month completely. Please validate. If still the concern is there, Please check whether Holiday got mapped in Holiday master form and that calendar has tagged to employee. Please share exact the employee ID and date. ... |
FW: Unable to update my spouse details in HRMS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
Please look into the below mail and assist.
Regards
Nidhi Shah
Human Resources
Axis Mutual Fund
Contact on - 09890054902
From: ... | Guardian name is mandatory | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | Hi Nidhi Shah, As per snap, In family details form 'Guardian Name' is mandatory field. Please inform employee to fill all the mandatory field and submit the form. Regards, Ramachandran J Adrenalin eSystems Pvt Ltd, Guardian Name column is disable
[cid:4c6ae6b4-d1e4-455f-8c12-cdeafd61281d]
Indranil... |
LOP inspite of attendance regularisation and Approval | Emp ID: 70430 Employee has done attendance regularisation and it has been approved on time but the attendance calendar is showing LOP. Enclosing the attendance regularisation report, Shift transaction report and attendance report | requested to do shift roastering | Product | Clarification | Attendance Management | Time & Attendance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/login, Hi JAYANTHI A L, During a check, the reported employee (70430) created with the CUSTOM shift but the shift for t... |
Information Required on Resignation | 117988 | Dear Sachin Please be informed,Resignation was raised on 17-May-2021 at 15:59 hrs from ID 117988, From 15:00 hrs to 16:00 hrs one login has been recorded at 15:49 hrs from below IP . Staffid :117988 Login Time : 2021-05-17 15:49:28.140 IP:172.18.21.159 | backend data provided | Product | Service Request | null | Separation | null | null | null | Closed | created_by: 2043097241120
time: 2021-06-01 13:10:24 UTC |
Role rights- new | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
1. Pease provide role rights as per the attached sheet
2. Please add below employee in user group as per below roles
Employee... | service request | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | Hi , We will work on the below query and update the same at the earliest. Regards Alexander.C, Hi RHICL3, The Mapping has bee done. The user group mapping has been done for the Ecode : 526519 Thanks & Regards, Adrenalin Support 044-3024 7444 |
How to check the activity change happened | Dear Team, I found that my personal email id is updated as "hr@nelito.com". We need to check it happened from my end or from other users end. How to check the same kindly guide us. Regards, Nivedita 9029266830 | Clarification. | Product | Clarification | Admin Module | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles: "[\"44002211823\", \"44002202093\", \"44001781746\", \"44002202142\", \"44002028047\", \"44002027886\"]"
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Nivedit... |
FW: Information Required on Resignation | 117988 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Wasim,
On behalf of sachin raising ticket for attached issue.
Please co-ordinate with him further details.
Nitin Salunke
T: (+91) 022... | Data provided | Product | Service Request | null | Separation Management | null | null | null | Closed | Hi Nitin Salunke, Please be informed,Resignation was raised on 17-May-2021 at 15:59 hrs from ID 117988, From 15:00 hrs to 16:00 hrs one login has been recorded at 15:49 hrs from below IP . Staffid :117988 Login Time : 2021-05-17 15:49:28.140 IP:172.18.21.159 |
Update Education Master list | Hi, I have to update the education master list and specialization drop down list. Please confirm the path. Thanks Abhijit 9922400077 7798981165 | master data -clarification | Product | Clarification | Admin Module | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Abhijit Chaudhari, You can add the master date by clicking on the button nearer to the dropdown in the educ... |
Q2 Assessment forms to be bring back to Arvind Saksena(1043) | Kindly brind below Q2 approved forms to Arvind Saksena (Emp
ID – 1043)
Emp
Name
Emp ID
Dhirajkumar
Sahadeo Sawant
2068
Vinoth
S
2081
Desh
Deepak
2086
Rahul S
2042
... | rollback the approved forms | Product | Service Request | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, As discussed over the phone, we understood that you want to bring back the Q2 forms in the fin... |
FW: Confirmation Due Reminder | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi,
Pls change RHR mail from astrid to Manoj for below employee.
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:imag... | Backend Update | Product | Data Correction | null | Confirmation Management | null | null | null | Closed | Hi Gyanamayee Swain, Please be informed,we have now updated the approver as Manoj for the below mentioned employees Confirmation,please check and confirm us. Regards Wasim, I am on leave till 4th Jun 2021. Requets you to please raise your queries in portal for any support/assistance.
In case of urgency, please... |
Re: Bank Deatils | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dera Megha,
Sure we will take it forward in this regard. Also, please confirm how you
update for the first time ?
Dear Adrenalin Team,
Request you t... | Bank account number length change | Product | Data Correction | null | My Information | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi sir,
I have added '0' at the start of my Acc no. as the system was not allowing
me to enter 13 digits no.
But as confirmed with the bank this is no... |
FW: Attendance Reminder - Prasad | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
803553 ^ PRASAD SUBHASH BHANDARI weekly off is not showing on Saturday (29th May). Can you pls run past dated weekly off for this emp id and ... | run the scheduler | Product | Clarification | null | Absence, Time and Attendance | null | null | null | Closed | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Vijay,
I have changed the holiday calendar for Prasad. Pls. run the past dated weekly off schedular and confirm.
Regards,
Sonali
, Dear son... |
FW: Please approve marriage details of Lalchand pujabi 527144 | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Alex,
Please check details of Lalchand pujabi 527144 for Marriage details is not reflecting in our bucket for Approval.
Thanks & Regards
Viresh/ H... | Stuck in queue. | Product | Clarification | null | Application Access Management | null | null | null | Closed | Hi RHICL3, We will check on the below case and update you on the same. Thanks & Regards, Adrenalin Support 044-3024 7444, Hi RHICL3, Please ask employee to check the form now. Thanks & Regards, Adrenalin Support 044-3024 7444 |
Request support for activating - Auto Leave Debit | Kind Attention : Mr. Amudhan Request support for activating - Auto Leave Debit | Need to configure | Product | Configuration | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, As requested we will check the auto leave debit scheduler and update you on the status., Hi Pr... |
NISM certificate form not working | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Ram,
Please look into this at the earliest.
NISM certificate was an individual form where employee were able to update the details. However as soon... | Application pools restarted | Product | Patch Deployment | Admin Module | Employee Information | null | null | null | Closed | ?Dear Nidhi,
We are working on this below error showing in various forms. We will check and update you at the earliest.
Regards,
Ramachandran J
Adrenalin eSystems Pvt Ltd
________________________________
, Noted. But can we have all the previously working forms work as smoothly as earlier?
When will ... |
last qualification report and total experience report | Hi Support Team, Can u please help us how to get the last qualification report and total experience report from adrenalin, as the exact report we are not getting from education and past employment i reporter. Regards Sasmita, M - 7624018700 | Clarification | Product | Clarification | Admin Module | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Sasmita Mishra, As reported query says, report required in the application on basis of last qualification as w... |
Two or more reporting manager | Dear Team, Can I add 2 or more reporting manager in the system which I need to use this later for PMS Activity. | Clarification. | Product | Clarification | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/solutions/folders/44000167918, Hi Laveena, For PMS activity, you can assign multiple matrix managers and set matrix ... |
Goal Setting for New Joinees | Hi, please find enclosed file for noew joinee list and mail draft. | PMS INITIATED | Product | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Meghana S M, we have shared the session link to your IT team. We will schedule the session and work on the ... |
DOJ Change | Dear Team, Can I change the DOJ of an employee once he is in the system ? If yes how regards, Laveena | Backend Update. | Product | Service Request | null | Employee Information | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Laveena, There is no option to change DOJ from front end. DOJ changes can be done from back end only... |
SGT Notice period issue | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
This email refers to 17 August 2020 ticket number 306527. We have brought
to your attention on the notice period issue for FTE and SGT.
N... | Backend procedure changes to make the mentioned grades notice period as 15days | Product | Data Correction | Separation Management | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, We will check the reported concern on notice day issues for the mentioned employees and will share the updates with you shortly.
Regards,
Jayakrishnan. N
Product Support, Dear Team Kindly update on this, Hi Balaji Damodaran, As discussed for the grades 'T... |
Issue in payslips**URGENT | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Hi Srujana,
I have just shared the payslips with employees for may 2021. But employee are unable to open the payslip. Please check ASAP.
Regards
Ha... | Customization Rdl problem | Product | Data Correction | null | Salary | null | null | null | Closed | Hi Jaykalyani, Harsha, From the below description, We have to understand Mailing payslip PDF opens the below error occur, Hence we will check and confirm from our end. Thanks and Regards Vijayakumar k, Hi Vijay,
PFB error. Kindly resolve ASAP.
Regards
Harsha J
, Hi Jaykalyani, Harsha, ... |
Goals & Competency Rating | Dear Concern
There is some issue with Goals & Competency Rating. Its not coming correct.
Kindly Support.
Thanks
Rgds
Shankar Rawat
[https://www.minosha.in/extra-image/mds-2.jpg]<https://www.minosha.in/services/managed-document-services/>
| clarification on PMS report | Product | Clarification | null | Performance Appraisal | null | null | null | Resolved | Hi Shankar Rawat, Please join the below session link. https://fastsupport.gotoassist.com/770086144 Thanks & Regards, Mohamed Moosa A, Hi Shankar Rawat, As communicated over the call by our internal team member Mr. Veeranpandian, the rating data generated for Emp: R00952 from the Goal Competency Rating ... |
DOJ differs in Payslip | DOJ differs from Master to Payslip 1. P Viswanathan (20112198) 2. T Anand Kumar (20090663) Please check and do the needful.. | done the correction. | Product | Data Correction | null | Application Access Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Praveen Kumar S, As discussed over the call, We have checked and changed the DOJ for the mentioned employees. ... |
PMS has not received by S2 | Please check PMS of
below mentioned employees has not received by S2. Kindly check and do the
needful on urgent basis
Employee Id
Employee Name
Designation Name
Function
Location
P0865
Sandeep
Kumar
Customer
Se... | Data correction through backend | Customization | Data Correction | null | Performance Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Pratap Singh, The issue has been resolved regard to the below mentioned employees. Kindly check and let us ... |
Final Status tab | P2757 ^ Arushi Sharma unable to move to
Final Status tab for the below mentioned Vacancy. she keep clicking the button
but the page doesn’t move to final status | Backend cleanup | Product | Data Correction | null | Resume Parser | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets/, Hi Pratap Singh, We will check the reported query on vacancy and will share the updates with you shortly.
... |
Absent mark for date before joining. | Hi,
Please remove attendance prior to their DOJ
Employee code
Name
DOJ
COR6402
Shivangi Karnwal
27-Apr-21
Regards,
Sarfraaz Ahmed Siddiqui
Group Head - Talent Operations
GroupM Media India Pvt. Ltd.
The ORB,
Bay99 - A WPP Campus,
7th floor, JW Marriott Sahar,
IA Project Road,
Andheri East, M... | Attendance data removal | Product | Service Request | null | Setup HRMS | null | null | null | Closed | Hi Sarfraaz Ahmed Siddiqui, Please be informed, Attendance Prior to DOJ has been removed successfully for the said employee, please check and confirm. Regards Wasim |
Enable Annual Screen in UAT | Hi, Annual Screen is not enabled in UAT. Kindly enable it as early as possible. Regards, Meghana S M | null | null | null | null | null | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets |
Bulk Appointment Letter Generation and Uploading in HRIS | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Judhi,
Please help me to generate and upload below mentioned employees Appointment letter in HRIS through bulk upload option.
Emp Code
Emp ... | letter creation from backend. | Product | Service Request | null | Setup Adrenalin | null | null | null | Closed | Hi Manoj Tiwari, We will check the feasibility of creating letters from backend and will update you on this. Thanks , Sumithra., Hi Manoj Tiwari, Please confirm us whether all the employees belong to the same template . If not please segregate the employees and provide the list. Thanks, Sumithra., ... |
Punch out of 31st May not showing | Employees who were present on 31st May are coming absent due to punch out is still not synced , however the punch out is available on starlink table. Sample : 11573 and 11578 Please check | attendance data was not there in the starlink att_bio_data table.
suggested to push the attendance data in the starlink database | Customization | Clarification | Attendance Management | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Bharat Kumar, From the above description, we understood that the 31st May attendance data not synced in the... |
Self appraisal transaction not reflecting to L1 and L2 for 103437 | Dear Team, Please check, self appraisal transaction not reflecting for below ecn : 103437 Regards, Chaitali | Self appraisal status as has been updated worngly. | Product | Data Correction | null | Goal Management | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/search/tickets?term=103437, Hi Rinoy Sebastin, We will check the reported concern on self appraisal issue for the me... |
Exit type reason change | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team
We request you to change the separation type asn reasonas Absconding LI and
confirm.
QJ1 Divija Vaidya
Balaji.Damodaran | Human... | Separation reason update | Product | Data Correction | null | Separation Management | null | null | null | Closed | Hi Balaji Damodaran, From the below query we understood that we need to change the exit type reason for the mentioned associate and will share the updates with you shortly. Regards, Jayakrishnan. N Product Support, Hi Balaji Damodaran, As requested we have updated the separation reason for the mentioned... |
FW: Payroll JV pushed |
FYA
[cid:image7638c9.PNG@50ec0b08.4c976b20]<http://www.abaninvestment.com>
ABAN INVESTMENT
Ghobash Group Operating Companies
[cid:imagedb17a5.PNG@6de67c37.4fa1f140]<https://www.linkedin.com/company/aban-investment>
WWW.ABANINVESTMENT.COM
ELTON DASILVA
Sr. Compensation & Benefits Officer
T: +... | Upgrade issue | Product | Data Correction | null | Payroll Setup | null | null | null | Closed | Hi Elton. Records that are with no company codes are of Loan records. Loans will be posted on its approval itself therefore these figures are posted on 25th itself. With respect to the Salary, the posted figures are correct only. Regards, Saravanan. SM Product Support Adrenalin eSystems Limited 06th... |
Initiate employee goal sheet | Hi,
Pls initiate below employee and why it is not done earlier because it is an old employee.
Uddhav Patil - 000795
Gyanamayee Swain
HR IT Consultant
[Description: Description: Description: cid:image001.gif@01CBE49D.E61E87B0]
Godrej Tyson Foods Limited
Godrej One,3rd Floor,
Pirojshanagar I Eastern Expre... | Position not mapped to any template | Product | Clarification | null | Goal Management | null | null | null | Closed | Hi Gyanamayee,
We are doing lot cleanups after PMS initiation, so we will not be able to provide reason for the same.
We will connect shortly to check and initiate PMS for this employee.
Regards,
Gowtham. N
Product Support
Adrenalin eSystems Limited
... |
Present in Weekly-OFF | Hi Support Team, Can you check the issue with employee PGC0470 weekly off present? had duty on May 16, 2021. the OT request was already approved but not reflected in the OT entry. | Fix deployed | Geo Product | Data Correction | null | Absence | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/tickets, Hi Eric Fuertes, We will check from our end and will update you the status., any update on this?, Hi Eric Fuert... |
Adrenalin Employee Creation Query | Dear Team, Attaching the snapshot. Request you to refer the same. We made changes in "Manage Positions" as well but while employee creation it is not getting submitted successfully. It is constantly showing, OU Name,Grade, Position does not match. We tried changing the same from manage positions, but stil... | OU config in the ecode generation should be changed | Product | Configuration | null | Setup Adrenalin | null | null | null | Closed | user_agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.128 Safari/537.36
seen_articles:
referrer: https://myadrenalincare.freshdesk.com/support/home, Hi Ashwini Laxane, We will connect with you by 3.30 pm to work on this reported query. You can reach me at 735827... |
Shift Report and Leave Type Report | [CAUTION: This email originated from outside of the organization, DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.]
Dear Team,
Can we generate a reports of all the shifts we have in system along with the timings and another report with all the leave types we have in ... | Shift and leave master data reports | Product | Clarification | null | Monthly Reports | null | null | null | Closed | Hi Nuwan Dissanayake, As we understood from the above description, you need leave and shift reports. we will make the connection and update you shortly. Regards, Srujana.M , Hi Nuwan Dissanayake, We need server access. Request you to arrange the same accordingly for further analysis. Regards, Srujana.M, Dea... |
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