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All the ABCD’s were hit for this teacher’s vacation! Accommodate: I have a lot of food allergies and eating while travelling is always a struggle. Sara and Neil accommodated to my dietary needs and allowed me to enjoy every bite and sip on my vacation! Our breakfast was fresh and delicious. Portion sizes were very gen... | 5.0 | No Exist |
Our experience at the Diplomat Hotel was incredible. A beautiful oasis located in the heart of Merida. Our suite was amazing! Cool, clean and very comfortable with a beautiful ensuite. Owners Neil and Sara were wonderful, friendly hosts who pampered us throughout our stay. They also provided amazing recommendation... | 5.0 | Thanks Mike, We realize that one of the best parts of travelling is being able to recharge in a place that is an oasis. As travellers we also know that discovering the best that a city has to offer from an insider makes the journey even sweeter. We're glad we could assist in making your getaway an amazing experience. ... |
We had the most amazing vacation at the Diplomat. The hotel is gorgeous, the rooms were huge and beautiful, the pool was sublime and the Hola bar was curiously magnetic. The proprietors, Sara and Neil, were wonderful and went out of their way to ensure we had a good time, and the chef, Diana, prepared the most wonderfu... | 5.0 | No Exist |
The Diplomat is a jewel in quaint historic Merida. Expect minimalist luxury, tranquility and superb treatment. The surrounding streets are quiet, and it is only a 15-minute walk to the city centre. The staff pointed us to some outstanding restaurants, artist-run shops and historic sites. Plus they organized a priva... | 5.0 | No Exist |
I liked The Diplomat so much the first time I stayed, I returned again and this time brought my friends! Sara and Neil were so accommodating to our larger number and it was even MORE fun to experience the hotel with friends. The food was still delicious and the margaritas still amazing - and this time we took advanta... | 5.0 | Sue, It was such a pleasure hosting you and you're friends, we're thrilled that you had such a wonderful experience with us. You're absolutely right, we feel very fortunate to have such a great team of individuals that go above and beyond to make our guests time in Merida phenomenal. We hope to see you again soon and ... |
The Diplomat Hotel is one of the best hotels I've ever stayed at, not only because of the absolutely wonderful premises itself, but also because of the very personalized attention we received from the two owners Sara and Neil. The rooms are gorgeous and large, with comfortable beds, a lot of closet space and a beautif... | 5.0 | We are so thrilled that you enjoyed your time at The Diplomat. We love what we do and we're happy to know that it translated to a great experience for you and your friends. We hope to welcome you back to Merida again as there is so much more for you to see and do, but we also know that just swinging in the hammocks po... |
Last week we stayed in this wonderful small boutique hotel. The rooms were spacious, well decorated and very clean. Lovely pool area too! We loved the breakfast Sara made us which each morning.. it looked beautiful and tasted even better! Neil was super kind and took a lot of time to tell us more about the surroundi... | 5.0 | Hola Jessie & Seb, Thanks so much for your very kind review! We're very happy to hear that you enjoyed our breakfasts and also our recommendations. We're already looking forward to seeing you both on your next adventure through the Yucatan. |
I went to The Diplomat on March the 2nd and 3rd, and first of all, we were received by the owners, Sara and Neil. It was very nice, I was coming with other four people from Belgium for a tour around the Yucatan Peninsula. I have to say that the rooms are very nice, very comfortable, the style itself is very essential ... | 5.0 | No Exist |
We did spend 4 days of our honeymoon in Merida at the Diplomat, and it fulfilled our widest expectations. I am 50 and thus have travelled quite a lot, but never we have been taken care of in such a fantastic way, for a very reasonable price. Breakfasts (we had 4 in a row) were delicious and every day different. The hos... | 5.0 | Peter, Thanks you so much for your kind and heartfelt review. Hosting yourself and Nicki was an absolute pleasure, we loved chatting with you bothl. We will continue doing what we do best and we'll dream of this success story you speak of! Perhaps one day we'll see you in Merida for one of your many wedding anniversar... |
This has to be the finest hotel in which to stay while visiting Merida. The proprietors, Sara and Neil, have considered every need, are extremely helpful with orientation, and with scheduling an outing, if requested. The food at breakfast is extraordinary, with fresh and creative cuisine, and the atmosphere relaxing as... | 5.0 | Thank you so much for lovely feedback, we're very happy that you enjoyed your time at The Diplomat Boutique Hotel as well as our breakfasts and our highly additive margaritas. We know that the margaritas alone might just lure you back to the Yucatan, we hope to see you again soon! |
This was my second stay at The Diplomat Boutique Hotel. It is a true hidden treasure and the most wonderful place to stay in Merida. The hosts, Neil and Sara treat you like family. They are so helpful and considerate of your needs. A true "home away from home" and I felt so pampered. It is a small, intimate hotel... | 5.0 | Thanks Darla, What a great pleasure it was to have you stay with us again at The Diplomat. We're very happy that you took the time to explore all that the Yucatan has to offer and that you also enjoyed being spoiled with a little Bailey's poolside. We hope to make your next visit as unforgettable as the last! |
We enjoyed our visit to Merida so much. The Yucatan people are very polite, kind and proud. I felt safe to take a taxi at night by myself. We ate the street food. Polo, our guide, was absolutely wonderful. He was so anxious to please and was very patient with all of us. He proved to be an excellent source of infor... | 5.0 | Linda & Miles, It was lovely having you stay with us for a week and we're very happy that you enjoyed your time in Merida. Polo is an amazing guide with a great passion for what his home, the Yucatan. We're thrilled that you were able to experience so much time with him while exploring the area and we're delighted tha... |
I honestly don’t know where to begin. The Diplomat is absolutely perfect. Sarah and Neil have done such an incredible job with this place; there is absolutely nothing to fault. From the moment we arrived Sarah and Neil were so helpful, they not only provided wonderful advice on the area, but also gave us fantastic reco... | 5.0 | No Exist |
We have travelled extensively but the experience at The Diplomat is the best. The trip to Merida was with two more couples so we booked 3 of the 4 rooms. The Frontier, which opens onto the pool and gorgeous patio, was our room and was perfect in every way to rate a room. The location is convenient to the Plaza Grande... | 5.0 | Brenda, We can't thank you enough for bringing such a wonderful group of people with you to The Diplomat. It was a pleasure serving you, assisting with planning your day trips and connecting you with Polo (our wonderful driver). We hope that you can bring the whole crew with you again, there is so much more for you to... |
Such a good choice, it would be hard I think to find a better one. Beautiful pool, comfortable and stylish rooms, great location in santiago neighbourhood, and a very good included breakfast . And then there is Niel and Sara, what fantastic hosts, a week before we arrived we had correspondence with recommendati... | 5.0 | Hola Dave & Rachael, It was such a great pleasure having you stay with us at The Diplomat, we only wish that you could have stayed longer. We loved chatting with you both and hearing about your exciting travels, your insight into cuisine and your adventures as restauranteurs. We hope to see you on your next voyage to... |
All the reviews of how fabulous this B&B and Sarah & Neil are absolutely true! I had no time to really research our upcoming trip to Merida and I relied on the reviews on Tripadvisor and booked our stay. Wow - what an absolutely fabulous stay! Seriously, I have traveled the world and stayed in 1 star to 5 star plac... | 5.0 | No Exist |
Niel and Sarah made our stay in Merida the best hotel experience I have ever had. From the lovely email before we arrived to helping us find a new hotel in Tulum, the service we received was exceptional. Very unique experience staying at the Diplomat. The rooms are minimalist with great details, breakfast is delicious ... | 5.0 | No Exist |
Our stay at the Dipomat has definitely and thoroughly ruined our trip. It has been almost two weeks since our stay. At each new locale we are reminded of how impersonally we are treated at 99% of our accomdations regardless of price, star ratings or reviews Neil and Sarah are focused on each guest in a way to is ex... | 5.0 | We're thrilled that we successfully ruined the rest of your holiday and that spoiling you meant that we may have spoiled any future travels. Perhaps you'll just need to plan another visit to Merida with a longer stay at The Diplomat. There is so much you still need to explore in the Yucatan, we'd love to have you stay... |
Hard to know where to start. We absolutely loved this small four room hotel and the owners...and the breakfasts! Our room was gorgeous. At first I was a little worried when I saw that there were no windows but the glass doors were just fine. The room was something out of a designer magazine. The bedding and bed were s... | 5.0 | No Exist |
The hotel as small and intimate with lots of character. the rooms were large and comfortable and the central courtyard was a perfect place to sit and relax in the sun or take a dip n the pool. A really beautiful ,relaxing place to stay. Neil and Sara are great hosts and can pass on far better local knowledge than you... | 5.0 | Tim & Kate & Alice, What a great pleasure it was to have you stay with us. We loved that you were travelling as a family and we know that you created some wonderful memories on this trip. We hope that you're able to return with your son next time! All the best! |
I'm so glad I read the reviews on trip advisor and booked this for a Christmas trip away from Tulum. Sara and Neil have made this beautiful period house a home for their guests. Gorgeous rooms, lovely breakfasts, pool to chill out in and a honesty bar, its like staying in your best mates luxury home. Will most definite... | 5.0 | K&P, A very sincere thank you goes out to you both. It was so great to have you stay with us and enjoy the holidays here at The Diplomat. We definitely hope that you'll be back, there is so much more to explore and we know that you've just scratched the surface. Most importantly you did experience the tequila, margar... |
My wife and I changed from Cabo to Merida last minute due to a hurricane but was the best decision we made! Neil and Sarah were more like friends than hoteliers, the hotel itself being only 4 rooms meant even when full it felt private! It's very close to everything by walking and very cheap by taxi's. Neil and Sarah kn... | 5.0 | No Exist |
Beautiful hotel owned by a wonderful couple. Sara and Neil were full of information and super helpful whenever I had a question about the best restaurants, cenotes, Mayan ruins- you name it- they got it down.The rooms were clean, spacious, and beautifully decorated. I felt totally rested, yet full of happiness from all... | 5.0 | No Exist |
Book this superfantastic hotel now and don't look back. We stayed at the Diplomat for four nights and wish we could have stayed longer. The property is lovely. Simply lovely. You will walk in and instantly feel transported and relaxed. The rooms are fantastic. The pool is fantastic. (The pool is particularly bea... | 5.0 | Jen & Michael, It was superfab having you both stay with us, we truly enjoyed chatting with you and hearing about your fantastic lives. Thanks for your wonderful review and account of your time at The Diplomat. We hope that you return soon for another great visit and many more margaritas! |
If you are reading this post then you need to stop searching and book this hotel. As you can see from the other reviews The Diplomat is more than just a place to stay. I stayed here for four nights with my wife on our honeymoon and we had the most fantastic experience. We were greeted with cold beers and snacks when ... | 5.0 | No Exist |
The stay was excellent. Sarah and Neil, the owners and hosts, welcomed us like friends and helped us in planning our further trip trough Yucatan as well as the hotspots in Mérida center. The hotel/room is just splendid, clean, hip & young interior, a place where you don't want to leave. Quit, peacefull, a place to rela... | 5.0 | No Exist |
So your going to Merida. You will love the town, the culture, the food. But where one stays is so important especially in a town that can be busy and loud. The Diplomat will offer you a home away from home feel with only four rooms and hosts that will make you feel like old friends. We stayed 4 nights in the Frontier s... | 5.0 | Thank you so much for your excellent review, we truly loved having you both stay with us! It was really like having family join us. It was so great to share stories and laughs with you about travel, culture and life. You were really wonderful guests and we'll look forward to your next visit to Merida or perhaps a tour ... |
The Diplomat is a beautiful little hotel with a great bar area, pool, and garden. The rooms are gorgeous and unique and the location is great. But what really makes this place a must is the service. Sara and Neil are perfect hosts with great knowledge of the local sites. They go above and beyond in everything. | 5.0 | No Exist |
This is my second time to Merida, and my second time staying at the Diplomat. I didn't think it could get better, but it did! The bar area is top notch, the pool..... awesome. Sara & Neil were extremely informative and helpful with setting me up with places to go and things to see. If you're going to visit Merida, I st... | 5.0 | Hola Dave, Thanks for posting your great pics and recommendation for other travellers. It was amazing having you stay with us, it's always great to share the insiders tips of Merida with those that appreciate it. We love that you took our advice to go off the beaten path and explore the Yucatan! We'll look forward to ... |
The Diplomat is an amazing property. Its beautifully set up and in a great location, but the real gems are Neil and Sara. I felt like I was staying at a friend's house in Merida, and they've become friends since the first time we've stayed. They go above and beyond, but you'll never feel like you're imposing. And th... | 5.0 | Hola Manav & Indira, It's always great to have you stay with us and we're thrilled that you're making to the move to Merida. Thanks you for your very kind words and congrats on your new life in Mexico, it's going to be amazing! Sara & Neil |
The Diplomat is a beautiful hotel. The courtyard is the perfect place to relax, and the small number of rooms affords a great deal of intimacy. The breakfasts were full of local ingredients and deliciously prepared. Lounging in the pool with some margaritas was my most relaxing day in Mexico. The rooms are architec... | 5.0 | No Exist |
What a great find in a great city. The Diplomat is set off a main street easy to find, but a little oasis of peace and quiet with access to all that Merida has to offer. We celebrated my spouse's 40th birthday with a bottle of champagne waiting for us in our room. Speaking of which, our one-room suite was spacious (cei... | 5.0 | Chad & Rehan, We absolutely loved reading your review! It was such a pleasure to have you stay with us to celebrate Rehan's birthday. We also love that you both really appreciated the sites, culture and cuisine of the Yucatan. We'll see you again soon, perhaps another trip to Merida for Rehan's forty-first is in order! |
The hotel is beautiful and very well designed. With only four rooms you often have a lot of privacy in the pool or sitting outside having cocktails. I've never really been a fan of margaritas but the ones that Sara and Neil make have won me over. They are great to enjoy in the pool when beating the heat or at the bar b... | 5.0 | No Exist |
My boyfriend and I stayed at the Diplomat for 6 days at the end of October and had the best time. HOTEL - As others have said the hotel is unassuming from the street (many places in Merida are) but inside it opens up into the most gorgeous and relaxing space. It was a treat to come back to the hotel after being out ... | 5.0 | Thank you so much for your detailed review Rhea! It was such a pleasure to have you stay with us and we're thrilled that you enjoyed your time in Merida. We love cooking for foodies and hope that you've been able to master the margarita recipe at home in chili Canada! |
Did not know what to expect. I have never stayed at a Boutique Hotel. The Diplomat's appearance was unassuming until you walked through the gate. To say the least, I was impressed. A classy establishment at a reasonable rate. Room was spacious and the courtyard was comfortable. However, it was the owner's that ... | 5.0 | No Exist |
Having spent a week on the Riviera Maya and a couple days in Valladolid, we finished our honeymoon with 5 days at the Diplomat and are so happy we did! The exterior is pretty unassuming from the street, but when you walk in the front hallway it's like finding an oasis. Beautiful custom tile work and calm colors (to c... | 5.0 | Michael & Allison, It was such a pleasure to have you stay with us at The Diplomat, you were wonderful guests. We're glad that you decided extend your time in Merida as there are simply so many amazing things to see and do, including the Day of the Dead celebrations. We know that this was only the beginning of your gr... |
Wow. What a wonderful place! If we could give 6 out of 5 we would. We don't know where to start. Our room, The Colonial (on the street side, but it is a fairly quiet street), was amazing. Beautiful tile floors, wonderfully decorated (as is the whole house, with fresh exotic flowers everywhere). There was no wardrobe in... | 5.0 | Thanks Bey & Caroline, We appreciate your very detailed account of your time with us, we hope that it was unforgettable. You bring up a great point, we're looking at solutions for a wardrobe in the Colonial Suite and will have it installed soon. We're thrilled that you had a wonderful time in Merida and we look forwar... |
The owners are really warm, nice & have great travel tips. The breakfast is amazing. Our room was huge, clean and nice. Modern colonnial style. A hidden gem, highly recommended... ... ... ... ... ... ..................................... | 5.0 | No Exist |
What a great find in Merida! The rooms are spacious, beautiful and clean. The owners are very friendly and knowledgeable about the area. A perfect place to relax after spending a day out in the sun. You will not be disappointed. | 5.0 | No Exist |
What a find! This is a beautiful boutique hotel in a colonial house, just near Santiago park. It was also a quick walk to the main plaza. Sara and Neil are great hosts and are very friendly. Our room was fab - enormous and luxurious, with a very comfortable King bed. It also had a flat screen tv and free wifi, as wel... | 5.0 | No Exist |
Excelent hotel, small but really cosy! God Location, near City center but in a calm area. If you are renting a Car it is easy to get their. Sara and Neil are terific hosts. It was a great choice to rest and at the same time live Merida spirit. I strongly advise as a placer to stay in Merida. | 5.0 | No Exist |
We stayed only for one night and we loved it! We wish we could stay longer. It is a very relaxed place. The owners are a very friendly Canadian couple. They did an excellent job restoring the place, very Mexican/modern/luxurious. The breakfast was delicious. Easiest check-in/check-out possible. We were greeted with sna... | 5.0 | No Exist |
The Diplomat Hotel is luxurious from the moment you walk thru the huge wooden front doors into the stunning foyer. It boasts original crystal chandeliers hung from exceptionally high ceilings and beautiful handmade tiles, all of which flow through the whole hotel. Every detail has been thought of to make your stay won... | 5.0 | No Exist |
We stayed four nights at The Diplomat and had an amazing stay with Sara and Neil. The hotel is a relaxing escape, with a refreshing pool. Sara gave great advice on what to do in Merida and Neil helped with planning our trip on the peninsula. The food was absolutely amazing each morning, delicious and creative. The care... | 5.0 | No Exist |
We stayed at the Diplomat for two nights and absolutely LOVED our stay, we wish we could have stayed longer! Sara and Neil are very warm and friendly and they went out of their way to make us feel at home. We were greeted with delicious margaritas and savory snacks! Sara sat with us shortly after we arrived and sh... | 5.0 | Thank you very much for the wonderful review. It was a pleasure having you both visit and we are delighted you had a fabulous experience at our hotel. We look forward to welcoming you back again for another unforgettable stay. |
We stayed one night at The Diplomat and couldn't have asked for a warmer welcome from Sara and Neil. From recommendations of places to visit and stop off at on the drive to/from Merida to making our dinner reservation, they really looked after us....including some great poolside cocktails! The hotel is great with a f... | 5.0 | Gracias Matt, We really appreciate that you took the time to write about your experience with us. We're very happy that you enjoyed your stay and also your time in the Yucatan. It's so important to us that our guests not only have a wonderful time at The Diplomat but also that they get insight into all the amazing thi... |
Me and my wife stayed at this amazing place for 3 nights during August. I travel a lot because of my work but honestly I have never experienced before this level of hospitality. Neil and Sara will make you feel like visiting friends. First of all, from the moment we walked in they gave us advice on the places of the ci... | 5.0 | Gracias Achilles & Lila! We truly enjoyed having you both stay with us at The Diplomat, we're very happy that you had a wonderful time in Merida and thank you for your heartfelt review. Yes, you're right, we do love what we do and sharing the beauty of the Yucatan is the icing on the cake. We also, like yourselves... |
I stayed at The Diplomat Boutique hotel only one night and it was so great. The hotel is beautiful and the rooms are so big and spacious. There is a very homey feel to the hotel, I felt like I was at home. I got a little sick that night while in the city and I remember Sara one of the owners was more than happy to help... | 5.0 | No Exist |
My girlfriend and I stayed at the diplomat boutique hotel for a couple of nights in August. We had an amazing stay. The hotel is located in a quiet street at a walking distance from the city center. The room was spacious, clean and well decorated. This was an amazing experience overall. Sara and Neil are very welcomin... | 5.0 | No Exist |
My girlfriend and I stayed there for a couple of nights in August and we loved it that much that we wanted to extend our stay. Merida is a very hot city, so the swimming pool close to the room is priceless. The rooms are massive and so quiet! Location is great as well (you can do everything walking distance anyway). Br... | 5.0 | No Exist |
what a beautiful property! i have traveled for many years, and i have to say this is one of the best hotels i have ever stayed at. the owners, sara and neil's attention to detail is immaculate and having traveled themselves they know exactly how to better your experience. you won't feel like you're just a number her... | 5.0 | No Exist |
We stayed at the Diplomat Hotel for two nights and where overwhelmed by the style and design of the entire Hotel and Sara's and Neil's hospitality and way of connecting with their guests. We loved hanging out at the pool in the afternoon with the other guests having conversations Sara and Neil frequently joined. They p... | 5.0 | No Exist |
I stayed at this hotel for a night as I was traveling on a photo shoot and absolutely loved it. In a very safe part of town close enough to food and interesting architecture. The hotel room itself was huge with tall ceiling and a comfortable bed. Everything felt brand new and in the morning I took a quick swim in the p... | 5.0 | No Exist |
We stayed 2 nights at the Diplomat in August 2014. We have traveled quite a lot in many countries and we can assure you that this is one of the best places we've been so far! From the moment you walk in you will literally feel like if you were visiting some friend. Neil and Sara will offer you great breakfast in the mo... | 5.0 | No Exist |
Sara and Neil are two very special people. An Oasis of peace and fantastic breakfast! Immaculate room and furnished with rafined taste. Their valuable suggestions on restsurants and trip. Everythings perfect! | 5.0 | No Exist |
We have stayed here for 2 nights and it was absolutely perfect. Neill and Sara really know how to make you feel at home and are really the most wonderful people! The rooms are spacious, breakfast is delicious and healthy (and selfmade) and the swimming pool is so beautilful and relaxing. It was hard for us to leave thi... | 5.0 | Jos & Pien, It was an absolute pleasure meeting you both and having you stay with us at The Diplomat. As you know we love what we do and we're passionate about creating unforgettable experiences for our guests. We truly appreciate your very kind words and we'll look forward to seeing you again. |
My friend and I spent 2 nights here whilst exploring the beautiful city of Merida in May this year. From the moment we walked in I knew it would be a memorable stay. The architecture of Merida and what lies behind all those gorgeous doorways is clearly evidenced at The Diplomat Hotel. Large, traditional yet modern op... | 5.0 | No Exist |
We loved everything about this boutique hotel. The owners made us feel welcome and were always available for good info on what to visit, where to eat etc. The room (deluxe suite) is very spacious and beautifully decorated. It has an enormous bathroom with luxurious toiletries and a dressing. Lots of sockets in the roo... | 5.0 | No Exist |
there are not enough superlatives to describe this fantastic place and the absolutely wonderful hosts! don't even think about going somewhere else, it would be a mistake! we have been to a whole lot of various hotels... ranging from simple bungalows in thailand to top-notch 5star wellness resorts in the alps. but this ... | 5.0 | No Exist |
Welcoming hosts, comfortable large rooms, innovative vegetarian breakfast. The warm glow of the "Hola" sign over the bar is a fitting symbol for this property; the Diplomat is worthy of any Ambassador's visit! | 5.0 | Steven, Thanks so much for your lovely review, we hope to see you at our Hola bar again very soon! |
Every so often in your travels, one stumbles across a little gem tucked away where you least expect it. The Diplomat Hotel in Merida is one of those. The Canadian owners took a large private house and its grounds and converted it into a subtle oasis for travelers. You can tell each detail was created or put in pla... | 5.0 | Thank you for taking the time to share your feedback following your recent stay at The Diplomat. Your comments are appreciated and the team is delighted that your stay was enjoyable. We value our guests and aim to provide nothing but the best experience possible. We hope to welcome you back for another amazing stay w... |
Great service too and for a very reasonable price. tasty breakfast and lovely touches of chilled out music playing, offerings of snacks and drinks etc. whilst you enjoy outside space. Very calm atmosphere in a vibrant city. What was a really surprising and lovely touch was that Neil (the owner) was concerned we might m... | 5.0 | No Exist |
Stayed for a long weekend. The owners, Neil and Sara, have recently renovated the building The Diplomat occupies, and it's comfortable and relaxing - I stayed just long enough to read Fear and Loathing in Las Vegas - a perfect anodyne to my preceding business trip. Comfortable bed, handy location and great mojitos, the... | 5.0 | No Exist |
Nice place to be in Merida. Room are very confortable and spaceful. this is typical merida house revisted in luxury way. we feel at home for couple of days. Owners are taking very good care of us and cocktail were great. We will definetly go back if we are in the area. | 5.0 | No Exist |
What an amazing place to stay. A friend from Australia and I had the pleasure of staying at The Diplomat for a weekend and we had an amazing time. From the greeting you get from the wonderful owners, Sara and Neil, to the beautiful, comfortable rooms, the delicious breakfast, the afternoon botanas, the pool.....oh the ... | 5.0 | No Exist |
I came across The Diplomat by chance when preparing my Yucatán tour, looking for a comfortable and stylish hotel in the city. I have not been disappointed! The entire place has been nicely renovated and decorated. The bathroom was spectacular, all in marble and wood; I felt like in a palace. The spacious room was equip... | 5.0 | No Exist |
The room was very clean and spacey. The owners were very friendly and provided a lot of information what to do and where to go in Merida. I love the breakfasts that the owners served! The food were very fresh, delicious and healthy. I had a chance to try local fruits that the owners provide in the breakfast and it was ... | 5.0 | No Exist |
Stay at The Diplomat! A friend and I stayed here for the first part of our week-long trip to Mexico and had a wonderful time. When we first arrived, Neil (one of the owners) picked up from the airport and we met Sarah (the other owner) at The Diplomat and she had made margaritas and delicious snacks for us. And then N... | 5.0 | No Exist |
If you're going to Merida, you MUST stay here. And if you’re not going to Merida, you might want to change your plans. The Centro streets can be deceiving keeping gems like The Diplomat hidden, but behind those walls you’ll find a modern oasis that makes the perfect home base for exploring the sites in and around Merid... | 5.0 | No Exist |
Take my advice, book this hotel, because I predict that in a couple of years time you will need to book months in advance! It is close to the centre of Merida and is a boutique hotel with amazing decor, and Sarah and Neil the owners are the perfect hosts. Our room was beautiful, high ceilings, very tastefully decorated... | 5.0 | No Exist |
This place is awesome! From the cool outdoor patio bar, to the chic pool, this place makes you feel like you're staying in a 12 star hotel... if that's possible. Our room was a dream. It was very clean, and had everything we needed. The bed was very comfortable and a welcomed site after a long day of touring the ruins.... | 5.0 | No Exist |
Walking into The Diplomat is like walking into a friend's home. Sara and Neil made our stay so welcoming and fun that I didn't even want to leave the hotel grounds! The rooms were clean, big, and beautifully decorated. The pool was glorious and the drinks and breakfasts were five star. I like a good adventure, and N... | 5.0 | Sue, Thanks for your great account of your time at The Diplomat. We absolutely loved having you stay with us, we hope you return soon for more amazing road trips and beach getaways. |
We thought we'd take a chance and stay at this newly opened hotel and we are glad we did! The owners (Neil and Sara) couldn't have been more welcoming and helpful. Our room was spacious and very comfortable, the pool a dream and breakfasts delicious. We were encourage and informed about the sights to see and aided in ... | 5.0 | Gracias Susan, We can't thank you enough for your lovely review. We absolutely loved having you both stay wiht us and we hope to see you again very soon! |
I love being spoiled and the owners of the new Diplomat Hotel are the most kind, thoughtful and caring people who went above and beyond to ensure that my trip was enjoyable. They provided great insight into Yucatan life, places to visit and things to do. The hotel is small (only 4 rooms which creates a cozy family am... | 5.0 | No Exist |
This hotel is decorated beautifully and is perfectly located close to Old Havana. The staff here were exceedingly attentive whilst we stayed here for 3 nights for our honeymoon. We couldn't thank them enough for making our stay very special! | 5.0 | No Exist |
I had a wonderful time I recommend this hotel for great service The bar restaurant on the roof was amazing the view or out standing. The staff is very helpful they set up tour here in cub. When I come back I will stay at this hotel again. | 5.0 | Dear Arthur, thank you for your review We are pleased to hear that you had a happy stay with us. Thank you for choosing us and for recommending us. We hope to see you again soon Community Manager Mystique Habana by Royalton |
We had a pleasant stay at the Hotel Mystique Habana. The attention provided by the staff was excellent and very professional. We would like to thank Pavel Kim for all the information you gave us about Havana and its history. We will definitely return to this beautiful hotel. Also mention that its terrace has one of the... | 5.0 | Thank you Amos Jun for your review. We are pleased to read your comment. We work every day to ensure that our guests have a happy and memorable stay. Your gratitude will be conveyed to Pavel Kim, as well as our appreciation for his excellent service. Looking forward to seeing you again Community Manager Mystique H... |
Well, I'm impressed, the hotel is a new hotel, very elegant, it has everything you would find in any hotel room around the world. USB port for charging the phone, you can control the light with technology. The staff team are very kind, friendly and speak English. I arrived at the hotel at 11 am and they let me check i... | 5.0 | Thank you Amani A. We are very happy to read your review. We work daily to please our customers and meet all their expectations. We appreciate very much that you have chosen us for your stay and we hope to see you again soon. Community Manager Mystique Habana by Royalton |
The hotel has a good ambience. The staff are friendly and welcoming. They made good suggestions of where to go, what is fun to do and places to eat. The room was clean and tidy. Check-in was easy and straight forward. They are very welcoming, worthy of mention are 2 lovely people, Ariana and Pavel, who go above and be... | 5.0 | Dear Danny, thank you for your review We are very happy that you have chosen us for your vacation. We are pleased to read that all your expectations were met. We will thank on your behalf Ariana and Pavel. They will be happy to hear from you. Looking forward to your return soon to please you. Community Manager Mystiq... |
The hotel was amazing. The staff was friendly and helpful . The made go recommendations of stuff to do and places to eat. The room was clean and tidy. Check-in was easy and straight forward. They are one for the most welcoming staff you'll ever meet not to mention Ariana and Parvel they go above and beyond for there gu... | 5.0 | Thank you Alexis for your review. We are very pleased to read your comment. Our customers' happiness is our happiness. We work every day to satisfy all your tastes with a good service. Thank you for choosing us. We hope you will come back soon. Community Manager Mystique Habana by Royalton |
This hotel is exceptional in that the staff is very helpful and knowledgeable of Havana. The location is perfect for walking which I did every day for 4 days. The center path from Old Havana to the Ocean is 2 minutes away and well worth the walk. I liked all the comforts. | 5.0 | Dear Threeqs, we are very happy to read your review, thank you very much. Certainly the location of our hotel is magnificent, but what makes us special is our staff. Every day we work to be better and to satisfy all the expectations of our customers. We owe it to you. Thank you for choosing us. We hope you will come b... |
Nice hotel. Very new and renovated. Very friendly staff. The rooms are very clean and the bathroom is beautiful. The wonderful terrace and the food with variety and good. All the staff very friendly, especially the director with whom we had a very nice conversation | 5.0 | Dear Mikael, thank you for your review. I completely agree with you. Our hotel is a very nice hotel with beautiful areas and an excellent location. But our fortress is our staff. Every day we work to satisfy customer expectations. Your happiness is our happiness. Thank you for choosing us. We hope you will come back ... |
We had the best experience ever in this beautiful, modern and vefy chic. We love the rooms, the food and the service is incredible. Specially Jorge the manager. He is all over the place making sure we had what we need and we are happy. We will definitely recommend it and hope to come back soon. | 5.0 | Thank you for your review We are very pleased to read your comment. It is certainly a beautiful hotel with an incredible staff. We work to satisfy our guests to the fullest. Thank you for choosing us and for your recommendation. We hope you will come back soon Community Manager Mystique Habana by Royalton |
My family and I spent a very relaxing vacation, the attention of all the staff felt very close and intimate, and any detail or inconvenience was resolved at the moment, something that I considered very important if you are planning a trip to Cuba. | 5.0 | Thank you very much for your comment. We are pleased to read that you had a wonderful stay in our hotel. We work every day to be better and to ensure that all our guests enjoy memorable days like yours. Thank you for choosing and recommending us. We hope you will come back soon. Community Manager Mystique Habana by... |
Fantastic modest size hotel, recently renovated, clean, great hospitality (thanks Pavel and the entire staff!) And recommendations for sight seeing. Super well situated, at walking distance from all the major old Havana sites | 5.0 | Thank you for your review We are pleased that your stay at the hotel lived up to your expectations. The happiness of our guests is our happiness and that is what we work every day. Thank you for trusting us and recommending us. We hope you will come back soon Community Manager Mystique Habana by Royalton |
Wonderful casual clean elegant very-well situated hotel. The staff were very helpful and added a warm touch to this hotel of a modest size. We enjoyed being able to walk to all major sites of the city. | 5.0 | Dear Stef, thank you for your review It is very pleasing to read your comment. Certainly, our hotel has a cozy design and an unbeatable location. We are pleased that your stay at the hotel was up to your expectations. The happiness of our guests is our happiness. Thank you for choosing us for your vacation. We hope y... |
We went to the Mystique Hotel restaurant a few nights ago to have dinner and some cocktails and I can't recommend it highly enough. The view of the city is fabolous, especially at sunset. The food and drinks were amazing and the service was impeccable. Big shout-out to Jorge who was very attentive. Would defo recommend... | 5.0 | Good Morning Celina Many thanks for your words. Is amazing to hear that your experience was fabolous with us. And of course many thanks to speak about the team like that. We hope to host you and your already husband with us soon again Best regards |
We stayed here for 4 nights and had a wonderful stay. Great location, spotlessly clean. Had all the modern conveniences with old style charm. We were told this was the original hotel in Havana and had since been extended by adding more floors. I would recommend that the hotel definitely make more of this with old photo... | 5.0 | Dear Client Thank you very much for your comment, we are very happy to read your good comment and help other clients to see how their experience has been. We will transfer your cumpliments to Pavel ¡¡ was a pleasure have clients like you both Thank you very much again |
Amazing hotel. We came a family of 4 and took 2 rooms. They put each other near by and was so nice. One double room and another twin. We had some dificultie with the AC and even was 3 am, the maintenant worker arrive so quicly. The rooms so well decorated and the bathroom also nice. ... | 5.0 | Dear, thank you very much for your review. We are pleased to read that your stay at the hotel was good. We regret the incident with the AC but we are glad that it was resolved very quickly. Certainly, our staff is focused on the satisfaction of our guests. We hope to see you soon with your family. Community Manager ... |
We spend part of our honeymoon in this beautiful hotel in the heart of Havana. We love the rooftop bar, and the views from there. Shoutout to Pavel and the rest of the team, we always was there when we need him, specially giving us recommendations of places where to go at night. | 5.0 | Thank you very much for your review. The rooftop bar is undoubtedly one of our most beautiful and cozy areas of the hotel. We will thank Pavel and the rest of the staff on your behalf. Thank you for choosing us for your vacation and especially your honeymoon. We look forward to seeing you soon. Community Manager Mys... |
We stayed for a week in July at the Mystique Régis Royalton Hotel in Havana during a vacation trip to celebrate our 25th wedding anniversary. It was a perfect choice. Even though it was late at night, we were greeted upon arrival by a team of receptionists who made the check-in process quick and welcoming. Our room was... | 5.0 | Thank you very much for your comment. We are pleased to read that you had a wonderful stay in our hotel. We work every day to be better and to ensure that all our guests enjoy memorable days like yours. Your thanks will be passed on to our dear Marta and Arianna. Thank you for choosing and recommending us. We hope y... |
I had two excellent days. The attention was great, the service, the treatment of the employees and the hotel management. Everything is exquisite, from breakfast to room service. Very good value for money. Highly recommended!!! | 5.0 | Hello Kiko Thank you very much for your comment, we are very happy to read your good comment and help other clients to see how their experience has been. Glad to hear you enjoy the room service also Thank you very much again |
La mejor opción para alojarse en La Havana, personal 10/10 y la calidad del servicio inmejorable. 100% recomendable! Volveré. - The best option to stay in Havana, 10/10 staff and the quality of service is unbeatable. 100% recommendable! I will be back. | 5.0 | Hola ¡¡ Muchas gracias pro su comentario,nos alegra un monton leer s buen comentario y ayudan a otros clientes a ver como ha sido su experiencia Muchas gracias de Nuevo |
Amazing hotel, best located. The roof top is amazing and you have the best view of Havana. We came for a short stay connection and really lovely hotel. Nice team. The rooms were clean and the matress so confortable. | 5.0 | Hi Phil Thank you very much for expressing your experience at the hotel with these beautiful words. We will transfer these comments to all the staff, who always help us to improve All the best |
I stayed at the Regis Hotel for 3 nights. I tried to give it multiple chances. I sincerely recommend to avoid it. The positive is that the hotel is in a nice location and that the rooftop is beautiful. The hotel is new, so everything is in quite good shape. Unfortunately my experience was very had here. I arrived in ... | 2.0 | No Exist |
Very good the whole experience! The room was clean and beautiful, with a nice colonial feeling and balcony! The location is amazing right in the centre, and the stuff is very helpful and nice! Also loved the rooftop with a view above all Havana where you can have breakfast looking into the sea! | 5.0 | Dear Carolina, We want to thank you for choosing us for your recent vacations, and for allowing us to have your travel experiences. We are very pleased to have been able to live up to your expectations. It is always a source of pride when a visitor who arrives at our hotel for the first time is delighted with our serv... |
The hotel is lovely, the customer service is outstanding. Breakfast is included and it is a very varied and filling it was a nice surprise. Jessica and her team in rooftop restaurant were excellent and made us feel very welcome. Food here was great and varied. Location is awesome and there are lots of things to do. | 5.0 | Dear Ronsona2023, It has been very kind of you to allow us to have your travel experiences, and we thank you for it. Your words will be shared with all departments. We really like to read titles like the one you put to your comments: " Best hotel and concierge in Havana" , this shows how much you liked our hotel, and ... |
This is truly the most luxurious hotel in Havana. I am a frequent traveler here, and have stayed all the other 5 star hotels. I must say, nothing compares to Mystique 😊 The newly renovated hotel, beautiful rooftop breakfast, attentive staff and artfully decorated hotel - will be the best experience of Havana! | 5.0 | Dear Akash B, It is very good to be able to count on your travel opinions. We thank you for kindly dedicating a part of your time to write them and publish them in this important opinion forum. We are very pleased to know that you had a good vacation at our hotel Mystique Habana. We always strive to ensure that each v... |
The warm welcome, the wonderful room, the kindness of all persons attending me, the breathtaking view and the young very nice and efficient Hotel Manager made my stay at this hotel a real dream. I just lost my mum and needed to be in paradise ... mission accomplished ! thank you all for this wonderful time in La Havan... | 5.0 | Dear Nsen2018, We would like to thank you for kindly dedicating part of your time to write and share with us the experiences of your recent stay at our hotel. It's great that we were able to offer you a pleasant stay, and that you found our facility like an amazing place. Thank you for choosing us at such a delicate m... |
Excellent stay in Mystique Regis. I am writing this while eating breakfast on the rooftop balcony with a view over Havana. The breakfast is fantastic - fruit, meats, pastries, coffee and a choice of hot dishes to order. We were in the honeymoon suite which is tastefully decorated and spotlessly clean. We were treated... | 5.0 | Dear suzannem692, We would like to thank you for kindly dedicating part of your time to write and share with us the experiences of your recent stay at our hotel. It's great that we were able to offer you a pleasant stay, and that you found our facility like an amazing place. We are so glad that you spent such a specia... |
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