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Keydi was awesome! Friendly and helpful!! Staying here for 3 nights for work very comfortable and clean! I was so appreciative when she noticed I was having a hard time with the waffle iron she actually helped me make sure the waffle was cooked correctly | 5.0 | kellihH4620BT, Thank you for your wonderful feedback! We're delighted to hear that Keydi made your stay enjoyable with her friendly and helpful demeanor. We strive to provide our guests with comfortable and clean accommodations, and we're glad to know we met your expectations. It's great to hear that Keydi's assistanc... |
Keydi does an AWESOME job of preparing breakfast. Food is great and she is very pleasant. I appreciated how she reinforced rules of cleanliness. Yesterday a young man tried to bring a dog into the eating area and she politely but firmly denied the man service until he removed his dog. I was impressed with her people s... | 5.0 | RSRuss01, Thank you for sharing your positive experience with Keydi's exceptional breakfast service! We're thrilled to hear that she not only provided delicious food but also maintained a clean and pleasant environment. We appreciate your recognition of her excellent people skills and adherence to hotel rules. We look... |
The room was very comfortable and clean, breakfast was delicious. Also the pool and gym where very clean, keyde was very considerate of our needs. The front desk service was helpful. I ok over all the hotel was awesome! | 5.0 | morganpF9903NX, Thank you for your fantastic review! We're delighted that you found our rooms comfortable and clean, and enjoyed the breakfast, pool, and gym. It's great to hear that Keydi was considerate of your needs and our front desk staff was helpful. We look forward to your next visit! Best Wishes, Cassie P - G... |
Newer hotel and everything was tip top...except...not sure why they only have 2 "bulk" containers of shower products when they should have 3. Shower Gel, Shampoo, and Conditioner. My room had conditioner and shower gel, but no shampoo. They did change the conditioner out for the shampoo, but then, that meant we didn... | 5.0 | XManNL, We're glad you enjoyed your stay at our newer hotel. We apologize for any confusion with the shower products and appreciate your feedback. We're pleased you were able to unwind with a glass of wine in the evenings. We hope to welcome you back in the future! Best Wishes, Cassie P - GM |
The room was clean and the staff were very friendly and helpful. Robin was especially helpful in locating a lost item. The hotel is quiet as was our room. The breakfast was tasty and warm to get one going on a cold winter's day. It was an enjoyable stay. | 5.0 | 633richh, Thank you for sharing your positive experience! We're happy to hear that our clean rooms, friendly staff, and Robin's helpfulness made your stay enjoyable. We're glad you appreciated the warm, tasty breakfast on a cold day. We hope to see you again soon! Best Wishes, Cassie P - GM |
The staff was outstanding, extremely friendly, professional and went above and beyond to make sure my stay went smoothly. Can't say enough about the staff especially Kedia who each morning had a bright smile! Though they don't have a full bar or food selections after breakfast it was nice to grab a glass of wine at th... | 4.0 | BriW913, We appreciate your kind words about our outstanding staff, especially Keydi and Zach. We're delighted that you enjoyed our clean, modern hotel, convenient location, and conference facilities. We look forward to hosting you again in the future! Best Wishes, Cassie P - GM |
Paul was excellent at checkin. Beds were so comfortable! Breakfast was great! Wonderful experience! We will be going to this hotel again! Everyone was so nice. It is easy to get into and parking was easy! | 5.0 | cornerstonecommunita, Thank you for your glowing review! We're thrilled that Paul's excellent check-in service and our comfortable beds contributed to your wonderful experience. We're glad you enjoyed the breakfast and easy parking. We can't wait to welcome you back! Best Wishes, Cassie P - GM |
We stayed at this Hampton Inn for a long weekend, and we throughly enjoyed it! We brought our dog, and they were very accommodating to everything we needed. The rooms are clean, and you are provided with everything you need. The breakfast area is nice, and the food is delicious! Some of the best waffles I’ve ever had. ... | 5.0 | 32seliaj, We're thrilled that you enjoyed your long weekend with us and found our hotel accommodating for your furry friend! It's great to hear that Keydi ensured a clean and well-stocked breakfast area. Thank you for choosing Hampton Inn, and we hope to see you again soon! Best Wishes, Cassie P - GM |
I was very impressed that at our hot breakfast a kind sweet woman offered to throw away our plates for us. I honestly hesitated because I was caught off guard by her kindness and service. Thank you Keydi! You have gone above and beyond. | 5.0 | 75dillonm, We appreciate your kind words about Keydi's exceptional service during breakfast. It's wonderful to know that her kindness left a lasting impression. We look forward to welcoming you back in the future! Best Wishes, Cassie P - GM |
The hotel was very clean, inviting, and relaxing! We only stayed for 1 night but it was very comfortable. The continental breakfast was very nice! A variety of choices and a large space to sit and enjoy our food! The area was clean and well organized to allow a clear visual of the food choices. Keydi was very nice... | 5.0 | Michael R, Thank you for recommending our hotel! We're pleased that our clean, inviting atmosphere and comfortable stay met your expectations. We're happy to hear that Keydi's attentive service enhanced your experience during breakfast! Best Wishes, Cassie P - GM |
We had a great stay! Nice breakfast with excellent service by Keydi! Very clean hotel! I wish the pool would have been slightly warmer but otherwise we would highly recommend staying in this hotel!!!! | 5.0 | A9275HWjennab, We're glad you enjoyed your stay, including the breakfast and service from Keydi! We apologize for the pool temperature and appreciate your feedback. Your recommendation is truly appreciated, and we look forward to hosting you again! Best Wishes, Cassie P - GM |
Keydi, is the best person to run into in the mornings always so sweet. She also makes the best breakfast and breakfast conversations. Also the front desk ladies a so nice every time. This location is the best I’ve been yet | 5.0 | M5467CVjasonw, Thank you for your kind words! We're delighted that Keydi's morning energy and our front desk staff made your stay enjoyable. We strive to create memorable experiences, and we're thrilled that this location has been your favorite so far! Best Wishes, Cassie P - GM |
This review is intended for Caroline who works at the front desk. Thank you, Caroline, for being so kind as I stayed 01/27-01/28. It was good to talk with you and you made me feel very welcome. As I posted in a different review, my wife and I always stay at this particular Hampton Inn when we are passing through Ashevi... | 5.0 | 458jayr, Thank you for your heartfelt review. We're delighted that Caroline made a lasting impression during your stay. Our team is dedicated to ensuring that every guest feels welcome, and we're glad Caroline exemplified this. We appreciate your recommendation and look forward to welcoming you back on your next visit... |
Robin and Caroline at the front desk are unbelievable. They call you the day before you check in to see if you have any special needs or requests prior to your visit. The hotel is absolutely gorgeous and so clean. Friendly and helpful environment. Zachary at the bar (yes first one in any Hampton) was fabulous and atte... | 5.0 | Lona F, Thank you for your wonderful feedback! We're thrilled to hear that Robin, Caroline, and Zachary made your stay exceptional. We pride ourselves on providing a welcoming and clean environment for our guests. Your recommendation means a lot to us, and we can't wait to welcome you back to our hotel the next time y... |
This review is intended to highlight Robin who works at the Front Desk. I checked out of this Hampton Inn on 01/23/2023 and Robin represented this hotel with excellent relational skills. She was professional, personable, friendly, and simply made it clear that this I was important to her while I stayed here. My wife an... | 5.0 | Thank you for your kind words regarding our hotel and team. We are glad to hear you enjoyed your stay with us and that Robin made such a great impression! I will be sure to share your comments with the team, and we hope to see you again soon! - Cassie P, General Manager |
Me and my mother came up from South Carolina to stay for 1 night. The gentleman at the front desk “Tim” was professional and very pleasant. We were very pleased with the, room & the hotel is beautiful. We felt very welcomed during our stay! I would definitely recommend staying at this location during your visit to Ashe... | 5.0 | Thank you for your great review of our hotel and team! We are so glad to hear that you enjoyed your stay, and that Tim was able to take care you when you arrived! We look forward to seeing you again next time you're in the area! -Cassie P, General Manager |
I love this place! They always make me feel so at home. Robin is fantastic. She always has some recommendation that is next level good. She has never led me astray. She takes great care of me. Really enjoy my stay! | 5.0 | Thank you for your kind words regarding our hotel and staff. We are glad to see that you enjoyed your stay with us, and that Robin always has the perfect recommendation for you all! I will be sure to share your comments with the team! -Cassie P, General Manager |
I've always had great experiences at Hampton Inns which is why I selected this hotel while traveling over the Christmas holiday. The positives is that is was very clean. On the negative side, the front desk could have been friendlier and more helpful. Her answers to my basic questions were "I don't know. Google it!" In... | 2.0 | Thank you for sharing your feedback with us. We are very sorry to learn that your experience was atypical and did not exceed your expectations. We work hard to ensure that our guests leave happy and would love the opportunity to speak with you about your stay. Please call us directly at (828) 575-9593. We hope to hear ... |
Thank you for such a wonderful visit! Everyone was great, especially Keydi during breakfast. Such a sweet and hard working person in the morning!!!! Wasa joy talking to her! Again, thank you so much!! | 5.0 | Thank you for your kind words regarding our hotel and staff! We are thrilled to see that you enjoyed your stay with us and will be sure to share your comments with the team. We hope to see you again soon! - Cassie P, General Manager |
Excellent place to stay! Close to everything, clean, up to date and very nice. Breakfast was awesome. Especially the morning Keydi was working. She was so helpful and pleasant. She made my stay extra special.she cleared tables greeted us warmly. | 5.0 | Thank you for your feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. Again, thank you ... |
We booked a stay here on our way home from Holiday travel. We love Hampton Inn properties and were looking forward to a hot shower, bathing our two young children and a hot breakfast before getting on the road the next morning. After check-in, we learned that there was a water boil advisory in the area and the woman ... | 1.0 | Thank you for sharing your feedback with us. We are very sorry to learn that your experience was atypical and did not exceed your expectations. We work hard to ensure that our guests leave happy and would love the opportunity to speak with you about your stay. Please call us directly at (828) 575-9593. We hope to hear ... |
We really enjoyed our stay here. The place was very clean and everyone was so polite and welcoming. Darrell was extremely friendly and helpful at breakfast. I would recommend this hotel and would definitely stay again. | 5.0 | Thank you for your great review of our hotel and kind words regarding our team! I will be sure to share your comments with the team. We hope to see you again soon! - Cassie P, General Manager |
Our stay was extremely welcoming and the staff were all really accommodating and nice. We had a great experience with the breakfast staff Darrel and Keydi. Everything was super clean and organized. We were new to the area and they even gave us some tips on where to go and experience Asheville. | 5.0 | I would like to take this opportunity to thank you for providing your feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sh... |
I’m in town for a month on business and I have to say, Keydi has made my experience phenomenal! Her can do attitude and willingness to help is a welcomed treat every morning at breakfast. She is truly an asset to this location! Thank you Keydi for being wonderful and the best part of my breakfast experience. | 5.0 | Thank you for your great review of our hotel and your kind words regarding our team! We are thrilled to see that you enjoyed your stay with us and hope you'll visit again soon! - Cassie P, General Manager |
The hotel staff was very nice and helpful. The front desk offered helpful tips on good restaurants, as well as, places to shop. The hostess, Keydi, in the breakfast area was quite friendly. She kept the area clean; and, she had several choices of food to choose from. Great experience! | 5.0 | Thank you for your kind words regarding our hotel and staff! I will be sure to share your comments with our team! We hope to see you again soon. - Cassie P, General Manager |
I stayed here for three nights on a trip to explore Asheville for the first time. The location is perfect, close to downtown and the Biltmore Estate, and right across the street from the outlets. Everything was perfect - the room was clean and comfortable and the staff was friendly. Particularly exceptional was the bre... | 5.0 | We are thrilled to see you enjoyed your stay with us and want to thank you for your kind words regarding our hotel and staff! We hope to see you again soon! - Cassie P, General Manager |
The Hampton Inn and Suites Asheville Biltmore Area on Brevard Road was the perfect stop on our fall foliage trip down the Blue Ridge Parkway. The hotel was very comfortable and inviting. The staff was welcoming and Timberlyn was a special pleasure to talk to. (Can we ask one more question?!?) There was a variety of ... | 4.0 | Thank you for your review of our hotel and providing your feedback regarding your stay with us. We are glad to see that you enjoyed your stay with us and hope to see you again soon! - Cassie P, General Manager |
When we first arrived, was impressed by the spaciousness of the room. But there were multiple piles of dirt and crumbs, Didn't appear a vaucumn had been run.Dusting also had been ignored. Not talking a little layer of dust. At bed time found a dead bug in one of the beds. The room was quiet, no street our noise frpm o... | 2.0 | Thank you for sharing your feedback with us. We are very sorry to learn that your experience was atypical and did not exceed your expectations. We work hard to ensure that our guests leave happy and would love the opportunity to speak with you about your stay. Please call us directly at (828) 575-9593. We hope to hear ... |
We really enjoyed our stay. The room was spotless, and several nice touches made us more comfortable: the shelf over the sink to hold toiletries, the extra draperies with an overlap to block out the street lights at night, the tiny bar in the shower to rest your foot on while washing, and especially the shower gel, s... | 5.0 | Thank you for your great feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. We hope to... |
A beautiful Hampton Inn. Furnished/decorated very well. Staff was friendly at all points in our two night stay. Breakfast was very nice. Darrell greeted guests and made them feel at home. If you are traveling to or through Asheville this hotel is right off the interstate, easy to get to, close to most attractions and... | 5.0 | Thank you for your kind words regarding our hotel and staff! We are glad to see you enjoyed your stay with us and we hope to see you again soon! - Cassie P, General Manager |
I would like to thank Harrison Fletcher, Robyn, and Timberlynn, in addition to the wonderful Housekeeping and Maintenance teams that work behind the scenes, for such a wonderful and welcoming stay. Harrison is a wonderful Assistant General Manager, very professional and personable. The hotel is sparking and the staff, ... | 5.0 | I would like to take this opportunity to thank you for great review of our hotel. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with m... |
Front desk staff was not particularly friendly, helpful, nor informative. We stayed 3 nights, they never once cleaned our room, nor gave us fresh towels. Breakfast, which was included, was abysmal. They were completely out of fresh fruit all 4 mornings. They have no adult cereal. By 8am they were completely out of... | 1.0 | Thank you for sharing your feedback with us. We are very sorry to learn that your experience was atypical and did not exceed your expectations. We work hard to ensure that our guests leave happy and would love the opportunity to speak with you about your stay. Please call us directly at (828) 575-9593. We hope to hear ... |
First of all, I made a mistake when I made my reservations. I thought I had reservations at the Hampton Inn Biltmore Village on Hendersonville Rd. Of course, by the time I got to the Brevard Road hotel and realized my error, the Hampton Inn Biltmore Village was sold out for the week so I ended up staying my 4 night... | 5.0 | I would like to take this opportunity to thank you for your review of our hotel. We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve, and it is always fulfilling when we see that we succeeded. Again, thank you for your feedback and for being ... |
I'm part of a TV crew that spends several months a year based out of this property. We film in the surrounding mountains, but love this hotel for its proximity to where we film, and downtown Asheville. It's a modern and relatively new Hampton Inn with updated rooms and a great breakfast area / bar. Pool and gym areas a... | 5.0 | Thank you for your great review of our hotel! We always enjoy when you all stay with us and are glad to see that you all enjoy your stays as well! We hope to see you again soon! - Cassie P, General Manager |
The Front Desk Agents are the most polite, kind, caring people I have ever came across. Very professional and I needed extra towels and they delivered them so fast. Highly recommend this hotel. Rachel and Paul are amazing. | 5.0 | Thank you for your kind words regarding our hotel and staff! We are glad to see that you enjoyed your stay with us, and we hope to see you again soon! - Cassie P, General Manager |
We stayed overnight between Lexington VA and Atlanta Georgia, both ways. The rooms were so comfortable and clean. It seemed like they were brand new. It was easy to keep the room temperature where we wanted it. We slept great which is not usual for us. The breakfast service was great as well as the desk service. ... | 5.0 | Thank you for your kind words regarding our hotel! We are thrilled to see you enjoyed your stay with us and hope to see you again soon! - Cassie P, General Manager |
Our trip to Asheville was made even more special by the attention and assistance given to us by Robin at the Hampton Inn & Suites Biltmore Area. Robin was instrumental in locating the “just right” room for my husband and me and was equally as helpful in finding good local eating establishments. We had originally booke... | 5.0 | Thank you for your great review of our hotel. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. Again, thank you for your fe... |
We appreciated many things about the design of this Hampton Inn & Suites, but to me the bathroom design was the best. Pull-out shelves under the vanity, a shelf above the vanity that was wide enough to sit things on, the shower controls were on the end OPPOSITE the shower. Overall a really great hotel | 5.0 | Thank you for great review of our hotel! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve, and it is always fulfilling when we see that we succeeded. Again, thank you for your feedback and for being our guest. We hope to see you again soon... |
We stayed at this hotel for one night while attending a funeral in the Asheville NC area. The property was clean and inviting and Robin and the rest of the staff were very friendly. I would definitely stay here again and recommend this property. Thanks for the great service! | 5.0 | Thank you for your kind words regarding our hotel and staff! I will be sure to share your comments with the team. We hope to see you again soon! - Cassie P, General Manager |
Stayed 2 nights 8/19-8/21 and the Hampton lived up to its great reviews. We wanted a place close to the Biltmore, this is only less than 1/2 a mile to Biltmore entrance. Very clean, nice rooms, comfy bed, nice common areas. Contrary to what a couple reviews said we thought it was quiet. Many restaurants and breweries (... | 5.0 | Thank you for your great review of our hotel. We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve, and it is always fulfilling when we see that we succeeded. Again, thank you for your feedback and for being our guest. We hope to see you again... |
Our stay was great! The hotel staff was so accommodating from making our group reservations, to check-in thru check-out. They have a nice, updated work out area. The breakfast and happy hour area was inviting and clean. The warm breakfast was delicious and different everyday. I loved the hotel's convenient locatio... | 5.0 | Thank you for your review regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our hotel. We continuously strive to provide the hospitality our guests deserve, and we are always happy to see when we succeed. I will be sharing your comments with my team.... |
We chose this hotel for its proximity to the Blue Ridge Parkway and it was perfect. It was close to everything and getting downtown, to the Biltmore Estates, to the BRP, to the highway and anywhere else we wanted to go was super easy. The hotel itself seemed mostly updated, and the rooms were very clean, although it wo... | 5.0 | Thank you for your review of our hotel! We are glad to see that you enjoyed your stay with us and hope to see you again soon! Cassie P - GM |
My husband and I were visiting the Asheville area to enjoy some hiking. Great hotel with excellent service and accommodations! Special shout out to Darrell, who knew the Asheville area well and recommended the arcade and downtown area. | 5.0 | Thank you for your review regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. Thank you for being our guest. We hope to see you again soon... |
We stopped here for one night on our way to SC for a baseball tournament and it was perfect! Everyone was so nice and the rooms were very clean and spacious. The pool was very clean and a perfect break for the kids on our long road trip. | 5.0 | Thank you for your great review of our hotel! We're glad to see that you enjoyed your stay with us and that it was the perfect break on your long trip. We hope to see you again next time you're in the area! - Cassie P, General Manager. |
The Hampton Inn was the perfect location for our Asheville trip. Robin at the front desk was super helpful offering recommendations for activities that were inexpensive and also good food! 10/10 for sure. | 5.0 | Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. Thank you for your review and for being our guest. We hope to see you again soon! - Cassie P, General Manager. |
Thanks for all that you do! The breakfast area really needs trays, however the staff is great, and Darrell went above and beyond with helping me get a tray. It saved my day, and thankful the rooms were really clean. The showers are the best!!! . | 4.0 | Thank you for your feedback regarding your stay with us! We are glad to see that the staff was great and providing the hospitality that you deserve during your stay with us. I will be sure to share your comments with the team. We hope to see you again soon! - Cassie P, General Manager. |
This young woman is exceptional! Robin went above and beyond anyone we have encountered! We are diamond members and the service she provided for my husband and self was so appreciated! You have a diamond employee, treat her well as they are hard to come by! Thank you! | 5.0 | Thank you for providing your feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay! Thank you for your kind words about our staff, especially Robin. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments... |
We stayed the last 3 nights with our family of 4 in a double Queen room on the 3rd floor. Very pleased with every aspect of our time at the hotel. It’s modern, clean, well run, with friendly, efficient staff who accommodated any additional requests we had well. Breakfast was well stocked and kept fresh with the dining ... | 5.0 | I would like to take this opportunity to thank you for your review of our hotel. We are thrilled to see that you enjoyed your stay with us! We continuously strive to provide our guests with the hospitality they deserve, and it is always fulfilling when we see that we succeeded. Again, thank you for your review and f... |
I appreciated the warm welcome to Asheville. Right as I came in I was greeted by Robin and Caroline who quickly got me checked in and situated. The room was very spacious and I enjoyed the wonderful view of those Asheville mountains. ⛰ | 5.0 | I would like to take this opportunity to thank you for your feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay! Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve! I will be sharing ... |
The sink in our unit was holding water and maintenance came up right away and fixed it. The front desk person was excellent… Danielle. She was very helpful and helped out with a problem we were having with another reservation date. She is definitely an asset to your company! She was very pleasant, calm and knew how to... | 4.0 | Thank you for providing your feedback. We always strive to provide a stay that was worthy of a "top score." After reviewing your feedback, I see that we failed to provide an outstanding experience for you while you were here. Typically, any scores below a 5 would indicate that we could have done more to exceed your ... |
The Hampton in Asheville was great-great service amazing beds for a comfortable stay!! Breakfast was amazing and Darrell was especially helpful and kind-he worked hard at the breakfast to make sure everyone had plenty of food and he made sure the area around the breakfast buffet was clean!! | 5.0 | Thank you for providing your feedback regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. Ag... |
Having stayed in many Hampton Inns, I felt like this is one of their better properties. Rooms were clean and staff was friendly. Breakfast was what I’ve come to expect from Hampton; nothing over the top but very solid. Very good location and easy to get to downtown. Only two minor things that held me back from givi... | 4.0 | Thank you for providing your feedback. We always strive to provide a stay that was worthy of a top score. After reviewing your response, I see that we failed to provide an outstanding experience for you while you were here. I sincerely apologize that we fell short during your stay. I know your time is valuable and ... |
We love staying at the Hampton but this one was quite exceptional! From check in to breakfast to the wonderful staff at the front desk. We even had an interaction with the maintenance man doing trash duties and he was so nice. We will definitely stay here again on our way home from the beach! | 5.0 | Thank you for your feedback regarding your stay with us! We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve, and it is always fulfilling when we see that we succeeded. Again, thank you for your feedback and for being our guest. We hope to... |
Timberlynn handled my complaint very professionally and understood the my situation. I couldn't be more pleased how she handled it. I am also very happy with followup with the manager Harrison. Everything was perfect. Makes me believe in hospitality and customer relations. Thank you. | 5.0 | Thank you for your great review regarding our hotel! We are thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team. Again, thank you for your... |
I live 3 hours away from Asheville and wasn’t expecting to spend the night but unexpected work circumstances dictated that I did. I called Robin 3 hours before I checked-in and she was able to take care of me. As usual, Robin gave me the room I needed, in a great location, and at the right price. My room was clean a... | 5.0 | brew372, Thank you for your kind words regard our hotel and team, especially Robin! I'll be sure to share your comments with the team and we hope to see again next time you're in the area! Best Wishes, Cassie P - GM |
Cook was on top of their game with fluffy tasteful omelets among a good spread and Darrell running the floor took care of everyone and made sure they were comfortable. Excellent service! Best morning hotel experience I’ve had in a while. Thanks Darrell for the attentive and kind service | 5.0 | gstritz8, Thank you for your kind words regarding our hotel and breakfast service! We are glad to hear that you enjoyed your time with us, especially the continental breakfast offerings! I'll be sure to share your comments with Darrell and the team. Best Wishes, Cassie P - GM |
As Diamond members we were given a complementary upgrade to a King Suite. TimberLynn working the front desk was professional, friendly and helpful. We have traveled all over the world and first impressions are everything. Management has done the correct thing by placing someone like her at the front desk to welcome ... | 5.0 | LuvToTravel0899, Thank you for your great review of our hotel! We are so glad to see that you enjoyed your stay with us and that Timberlynn made a great first impression! We are definitely lucky to have her on our team. I'll be sure to share your comments with the team and we hope to see you again next time you're ... |
The Hampton Inn & Suites in Asheville was very clean, comfortable, and has a welcoming staff. We were there for only one night, so we could not enjoy all the amenities, and moved on the next morning, but a special mention goes to Darrell who always has a nice word to guests at breakfast. | 5.0 | ebrisola, Thank you for your kind words regarding your stay with us! We are glad to here that you had a great time even if it was a short stay, and that Darrell went above and beyond to make everyone feel welcome. I'll be sure to share your comments with the team, and we hope to see you again next time you're in the... |
We were very well received by Timberlynn the girl in the front desk. She was very kind with my non english speaking parents and made sure the rooms meet our expectations. She explaines the difference between rates and helped us find the best one. | 5.0 | nrubioh, Thank you for your kind words regarding our hotel, and especially regarding our front desk team member, Timberlynn! We are glad to hear that she made your stay with us great and I'll be sure to share your comments with the team. We hope to see you again sometime! Best Wishes, Cassie P - GM |
We stayed here during our visit to the Biltmore. Hotel was clean and everything seemed up to date. We had a nice room with some extra space. Room faced out to the front of the hotel so we did hear some traffic noise in the morning. I did not care for the way the Breakfast Room was set up. It was not a large space wi... | 4.0 | NYCIrish1444, Thank you for providing your feedback regarding your stay with us. We always strive to provide a stay that was worthy of a "5" in scoring. After reviewing your survey response, I see that we failed to provide an outstanding experience for you while you were here. I sincerely apologize that we fell sho... |
My wife and I have been traveling to Asheville for well over 40 years. We've stayed everywhere from Grove Park to Days Inn. Overall the value we get at Hampton is the best. We love the staff there and always get treated like they are happy we are there. Try it, you'll like it. | 5.0 | recordman4, Thank you so much for your review of our hotel! It's great to hear that you enjoy your time with us and that our staff takes care of you when you're here! We do hope to see you again sometime soon. Best Wishes, Cassie P - GM |
I've been on an extended work assignment and staying at this property, and it has been fantastic. The staff are extremely friendly (Robin does a great job getting me set up each week) and the rooms are clean and well-kept. It certainly has become a home away from home over the past few months! | 5.0 | P136RYjeffc, Thank you for your great review of our hotel! It's great to hear that you enjoyed your stay with us and that Robin was able to take care of you each week during your time with us! We hope to see you again if you're back in the area! Best Wishes, Cassie P - GM |
I was in Asheville, traveling solo, visiting friends! Very friendly, helpful, smiling, and professional staff that are always willing to help! The best customer service I have ever seen at a Hampton Inn. Super clean rooms plus the Inn also! Housekeeping did a wonderful job keeping my room stocked and clean! Breakf... | 5.0 | FAM57, Thank you so much for your kind words regarding our hotel! It's great to see that you enjoyed your stay with us and that our team was able to provide you with the best service all around. We look forward to your next stay with us! Best Wishes, Cassie P - GM |
We were pleasantly surprised from the time we walked in the lobby, checked in with Robin, and got to our room which was clean and roomy and updated. Robin made us feel very comfortable throughout our three day stay there, and even called me by name! We will definitely stay here again when we come up to Asheville! | 5.0 | F1256DRkarenh, Thank you for your wonderful review of our property! We are so glad to hear that you enjoyed your stay with us and that the team made you feel comfortable during your time here, especially Robin! We look forward to your next trip out here! Best Wishes, Cassie P - GM |
The room was clean and spacious it was in a good location , small pool but okay, breakfast was average. Bar only serves Beer and wine that was disappointing. There were many people with dogs so that was a little annoying as we heard dogs barking all night and were kept up both nights by it. maybe put the pet owners on ... | 3.0 | GlobeTrotting518176, Thank you for providing your feedback on your stay with us. We always strive to provide a stay that was worthy of a perfect score and see that we failed to provide an outstanding experience for you while you were here. I sincerely apologize that we fell short during your stay. I know your time ... |
This is probably the best in the area. Robin was really helpful, super nice, and fast check-in! We've been here in the past and literally, my ONLY complaint is the coffee. I think they need to double or triple the amount of coffee they are using when it's brewed. We will be staying here again when we return in abo... | 5.0 | 993nateh, Thank you for your awesome review of our hotel and kind words regarding Robin. We are glad to see that you enjoyed your stay with us, and that Robin was very helpful during your stay! We look forward to your next visit! Best Wishes, Cassie P - GM |
We stayed at this hotel on a family visit to Asheville. I chose this location for it's proximity to the airport (great) but it turned out to be fantastic in many other ways. I prefer to take the surface roads when visiting a city and the location was perfect for easily hopping on the Blue Ridge Parkway or making an eas... | 5.0 | lauraegb, Thank you for your awesome review of our hotel! We're thrilled to see that you enjoyed your stay with us and that the staff was helpful during your stay. We do hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
This is my where I will always stay when I am in Asheville. Everyone is so great here. They make me feel at home every time and I am usually only in town for one night. Robin in particular has been amazing. She knows who I am. She has great suggestions for me on my visits and asks about my family. She makes me want to ... | 5.0 | mikerF6116QS, Thank you for your great review of our hotel and kind words regarding our staff, especially Robin! I will be sure to share your comments with the team and we look forward to your next visit! Best Wishes, Cassie P - GM |
AINSILIE ,checked us in with early arrival and had our room ready by 1:15 p.m. She then gave us information about the area nearby and we took off in our car to visit downtown . We found many different food choices, My sister and I had an outstanding meal at a great Italian restaurant! | 5.0 | Nancy B, Thank you for your great review of our hotel! We are thrilled to see that you enjoyed your stay with us and had an enjoyable visit to Asheville! I'll be sure to share your comments with our team and we hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
Stayed 2 nights. Appreciated the EV chargers, although only one parking space is reserved for it. Luckily, no one else wanted to use it. When we checked in, we were told of the bar in the hotel (unusual for a Hampton), and given a discount card. In our room we would find a QR code to scan for breakfast hours, etc. ... | 4.0 | RickTravelingAround, Thank you for your review of our hotel. We are glad to see that you enjoyed your stay with us, and thank you for the comments regarding the QR code and breakfast, I will be sure to look into these items to get them taken care of. We have been open for almost 4 years now and the charger was brand... |
The staff is friendly and the rooms very nice. We were able to check in around 2. It was a quiet room on the top floor. Standard microwave, coffee maker, fridge (no freezer). Wall thermostat. Nice walk-in shower with a cool curved glass door. Shower had plenty of hot water and pressure. One minor complaint - the... | 5.0 | 243DLP, Thank you for your review of our property. We are glad to see that you enjoyed your stay with us! We hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Arrived one evening and was given my room (this is the ONLY hotel that honored my room request this trip). Was given a room at the end of the hall like requested. Room was clean, quiet, and comfortable. There were more towels in my room than I'd had at any previous hotels this week. The chaise lounge was very com... | 5.0 | LE368, Thank you for your great review of our hotel! We are thrilled to see that you enjoyed your stay with us and that we were able to honor your requests! I'll be sure to share your comments with our team and we hope to see you again sometime soon! Best Wishes, Cassie P - GM |
Beautiful room. Very nice and clean and customer service was very polite. My kids enjoyed the breakfast and the pool. They had clean towels and tables and chairs in the pool area So close to the Outlets. | 5.0 | jackiemY753GY, Thank you for your review of our hotel! We're glad to see that you enjoyed your stay with us and the amenities we have available at the hotel! We hope to see you again sometime soon. Best Wishes, Cassie P - GM |
Fantastic experience! Team was very welcoming and hotel had a great breakfast. They have a bar and evening specials. Robin was exceptional at the front desk and provided useful tips for our stay in Asheville. The location is great. Across from the outlets, close to Biltmore. | 5.0 | sgholli, Thank you for your kind words regarding our hotel and team, especially Robin! We are always glad to hear when our team has gone above and beyond to welcome our guests. I will be sure to share your comments with them and we hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
Robyn was great checking us in and the lobby and room were beautiful. We worked downstairs and highly recommend the Moscato and the bartender was funny and had great service. The morning of check out breakfast was great and there were healthy options. Daryll checked up on us and took the trash and our plates when we we... | 5.0 | kyleesopinion, Thank you for your awesome review of our hotel! We are thrilled to see that you enjoyed your stay with us, including your time at our Lobby Bar and in breakfast the next morning! I will be sure to share your comments with the team and we hope to see you again sometime! Best Wishes, Cassie P - GM |
This Hampton is the nicest one in our 17 day adventure across the southeastern US!! Robin checked us in and we were delighted with her hospitality and the corner room she chose for us!! The bed is soooo comfortable and the breakfast was great!! | 5.0 | GrannPops, Thank you for your review of our hotel! We are so glad to see that you enjoyed your stay with us and that Robin was able to take care of you all while you were here. I'll be sure to share your comments with Robin and the team! Best Wishes, Cassie P - GM |
Super friendly guy. Came up and asked how we were doing. I hope Darrell has an awesome rest of his time here, I know he made sure we did. I look forward to coming back and staying again very soon. Very clean and great location. | 5.0 | smohre234, Thank you for your great review of our hotel and your kind words regarding Darrell! He is definitely an asset to our team and we're glad to have him! We look forward to your next stay with us. Best Wishes, Cassie P - GM |
This was one of the cleanest hotels we have ever stayed at. The beds are very comfortable and the free breakfast was good. The staff are very customer service oriented. The location is good, directly across from the outlet shops and a short distance away from the N C Arboretum. I recommend this hotel highly. | 5.0 | R9915POmaryb, Thank you for your kind words regarding our hotel! We are thrilled to see that you enjoyed your stay with us and would recommend us to others! I will be sure to share your comments with our team and we hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
Robin greeted me at the front desk with enthusiasm and professionalism she helped me fix an error that my job had made sending me to the wrong hotel when I originally intended to be at the Biltmore Hampton Inn, she helped me reconcile the situation with a breeze. I also watched Robin interact with three other customers... | 5.0 | Darlene S, Thank you for your great review regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff, especially Robin! We are very proud of our team and are very happy that they delivered the hospitality you deserve. We hope to see you again ... |
Check in was quick , everyone was so friendly. It was a quick overnight trip with our grandson. Room was so clean, big bathroom , comfy beds. Breakfast was awesome with alot of different options. Would definitely stay again !! | 5.0 | amandahunt2022, Thank you for your kind words regarding out hotel! We are so glad to see that you enjoyed your stay with us and hope to see you again soon! Best Wishes, Cassie P - GM |
We stopped overnight here as we road tripped from NE Indiana to Hilton Head. We took two rooms: One king and one with two queens. This hotel is super clean with a fresh, young look and friendly staff. The rooms were nice, clean and we’ll equipped. Check in was fast and the front desk was friendly, professional and wel... | 5.0 | christiney178, Thank you for your great review of our hotel! We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our staff. We are very proud of our team and are very happy that they delivered the hospitality you deserve. I will be sharing your comments with my team! Again, ... |
This hotel was outstanding! The entire facility was clean, staff went out of their way to help, and breakfast was on point! The rooms were spacious and updated. We never saw anyone cleaning, but t was evident that they cleaned all hours of the day to ensure the hotel was in perfect shape. | 5.0 | nikkiloml, Thank you for your wonderful review of our hotel! We are so glad to see that you enjoyed your stay with us and we hope to see you again on your next visit out here! Best Wishes, Cassie P - GM |
We booked with the hotel the morning of our arrival. We were attending a funeral and were allowed to check into our room early to have a quick lunch and change clothes. The room was spacious and clean. We got a bite to eat in the bar for dinner and had a couple of drinks. The bartender was very friendly and the food wa... | 5.0 | Lloyd72, Thank you for your review of our hotel. We're glad to see that your stay with us went well given the circumstances of your trip. It's great to hear that the team was friendly and helpful. We do hope to see you again if you're ever in the area. Best Wishes, Cassie P - GM |
Robin and her team provide excellent service! Everything is always clean and they are eager to help you. The rooms have a great layout, new furniture and very comfortable. Welcoming atmosphere, hot coffee, and a great breakfast! Very Nice Hotel! | 5.0 | Charlie H, Thank you for your great review of our hotel and your kind words regarding our team, especially Robin! We are thrilled to see that you enjoyed your stay and I'll be sure to share your comments with the team! We hope to see you again soon! Best Wishes, Cassie P - GM |
Darrell who attended to us for breakfast was terrific. He could not have been more attentive and polite. He was friendly to everyone and helpful to all you came in. He also cleaned the tables before we could take our trash away. I would view him as a a very valuable team member. | 5.0 | Charlie H, Thank you for your great review of our hotel and your kind words regarding our team, especially Darrell! We are thrilled to see that you enjoyed your stay and I'll be sure to share your comments with the team! We hope to see you again soon! Best Wishes, Cassie P - GM |
I was extremely pleased with the hotel, staff and breakfast. Check in was a breeze. The staff was most helpful and friendly. The room was sleek and clean. The mattress was very comfortable. The indoor pool was a must with the kids and they definitely enjoyed it | 5.0 | Bendmama, Thank you for your great review of our hotel. We are thrilled to see that you enjoyed your stay! We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. We hope to see you again soon! Best Wishes, Cassie P - GM |
Facility is new. Our room was pleasant and spacious. Asst Mgr Aaron was not at all helpful in resolving noise from running, jumping children in the room above ours. Buffet food items for breakfast did not prevent spread of germs as I witnessed guests scraping food back into food trays. Too many options for children/adu... | 1.0 | Betty C, We appreciate your review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We do our best to resolve all noise issues when they happen and did speak with the guests in the other room regarding a noise complaint. We did also have another room available on the to... |
Booked this Hampton Inn for a visit to Biltmore House. Parking was good..Room was very nice. Breakfast was a variety of foods. Overall I would stay here again. Across the street from the Outlet Malls. | 5.0 | Joyce713, Thank you so much for your kind words regarding our hotel! It's great to hear that you enjoyed your stay with us. We look forward to your next trip out this way! Best Wishes, Cassie P - GM |
Hampton Inn always exceeds our expectations! This Hampton Inn was convenient to all things in Asheville. It was a short drive to our tour of the Biltmore. We were directly across the street from the Outlets which are a great shopping destination. | 5.0 | haileybatchelor18, Thank you for your kind words regarding our hotel! We are glad to hear that you enjoyed your stay with us and hope that you will come see us again next time you're in the area! Best Wishes, Cassie P - GM |
We had a wonderful experience, the staff was so helpful.. Robin at the front desk was so helpful and kind. Nice clean and friendly! We definitely will be back to visit. If your looking a place in Asheville I would recommend. | 5.0 | deborahy507, Thank you for your review of our hotel! We are so glad to hear that you had a great stay and that our team was helpful, especially Robin! I will be sure to share your comments with the team! Best Wishes, Cassie P - GM |
I would stay here again!! Staff was very welcoming upon arrival!! They upgraded my room. Room was very clean! Honestly that’s the most important thing for me! This will be my go to hotel when I’m in Asheville!!!! | 5.0 | OdysseySmith, Thank you for your kind review of our hotel! We're glad to see that you enjoyed your time with us and that our team took good care of you while you were here! We hope to see you again next time you're in the area. Best Wishes, Cassie P - GM |
I will definitely recommend Hampton Inn & Suires to family and friends who plan to visit Biltmore Estate, The hotel bldg is new and very clean. I particularly like the disposable gloves provided at the complimentary breakfast area. Well done! | 5.0 | MMGoldstein5, Thank you for your review of our hotel! We appreciate you taking the time to let us know how we did and that you'll recommend us to others looking to visit the area! We hope to see you again. Best Wishes, Cassie P - GM |
I had an extended stay of nearly70 days in Asheville and had a great stay at the Hampton Inn-Biltmore Area on Brevard Rd. for all of it. From the start, the management worked with me on an appropriate rate for such a long stay, which was much appreciated. The hotel is relatively new and the rooms were clean and nicely ... | 5.0 | deannafrazier, Thank you for your wonderful review of our hotel! It's great to see that you enjoyed your stay and that our team took good care of you while you were here! We do hope you'll stay with us again if you're ever in the area! Best Wishes, Cassie P - GM |
This hotel was by far one of the best I have stayed at. Everything was very modern and very clean, which I appreciate. The rooms were spacious, and the beds were very comfortable! We had an amazing view of the mountains out of our window. Location was sublime. We had a wonderful time here! | 5.0 | ah12593, Thank you for your great review of our hotel! We appreciate you taking the time to let us know how your stay was. We do hope to see you again next time you're in the area! Best Wishes, Cassie P - GM |
I am a diamond member and stay in many hotels around the country every month. The level of staff engagement is high and so is the morale. Third visit to this hotel in the past 45 days- consistently exceptional people! | 5.0 | kelvinfincannon, Thank you for your wonderful review of our hotel! I'm glad to hear that you've enjoyed your stays with us, I will be sure to share your comments with our team! We hope to see you again soon. Best Wishes, Cassie P - GM |
The hotel was immaculate. Whenever we cami in or out of the hotel someone was always cleaning or wiping down an area. The fitness area was also clean and had disinfectant available to wipe down the machine prior and after use. The breakfast bar had the typical Hampton fare plus more. They had actually oatmeal, breakfas... | 5.0 | Flyer47717001182, Thank you for your great review of our hotel! It's so great to hear that you enjoyed your stay and that our team took care of you all during your stay. I will be sure to share your comments with the team! Best Wishes, Cassie P - GM |
Business trip. I do many, and with staying at close to 50 or so Hampton Inns across the country, this is by far in the top 98% of them all. Very impressed with the hotel as a whole. I will definitely stay there again when in the area! | 5.0 | whitescarverdave, Thank you for your kind words regarding our hotel! It's great to hear that you enjoyed your stay with us and we look forward to the next time you're here! Best Wishes, Cassie P - GM |
My last experience here was with Paul at the front desk. Paul and the rest of the staff took great care of my BB family on our three day stay in the beautiful city of Asheville. You should really take pride in the whole staff that works here because they put in the best effort at every time of the day. I will definitel... | 5.0 | Z6420SQbrianw, Thank you for your great review of our hotel! I'm glad to hear that our team took care of you all while you were here! We hope to see you next time you're in the area! Best Wishes, Cassie P - GM |
One of the bartenders (didn’t catch her name) was so friendly and offered us a bottle opener and wine glasses when she saw us arrive with a bottle of wine! Darrell was also extremely friendly and helpful during breakfast. Rooms were clean and all of the housekeeping staff were great! We really enjoyed our stay and lov... | 5.0 | 993britth, Thank you for your kind words regarding our hotel. I'm glad to see that you enjoyed your stay and that the staff was very helpful while you were here! We hope you'll stay again next time you're in the area! Best Wishes, Cassie P - GM |
Property was excellent. Staff fabulous esp Robin at the front desk. She couldn’t be more helpful and professional. She is genuinely excited about her job and the Asheville area. Her input re things to do and places to see were invaluable. This was our first trip to the area and, with her help, it was perfect. Our dis... | 5.0 | Rae1, Thank you for your wonderful review of our hotel! I'm glad to hear that you enjoyed your stay with us and that Robin was able to handle the reservation issue and provide you with information about Asheville to make your visit great! We hope to see you again next time you're in the area! Best Wishes, Cassie P ... |
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