Conversation_ID
stringlengths
5
5
Customer_Message
stringclasses
15 values
Agent_Response
stringclasses
81 values
Sentiment
stringclasses
5 values
C0101
Hello, my transfer no go since yesterday o
Sorry for the slow speed, we dey fix am sharp sharp
Positive
C0102
Hello, my transfer no go since yesterday o
The ₦300 na service charge wey apply automatically
Complaint
C0103
Una dey try, I like the new update
I fit help you process closure, you sure say you wan do am?
Request
C0104
Please I wan change my phone number
You’re welcome, anytime boss
Request
C0105
Abeg how much remain for my account?
Make I reset the system, then you try again
Positive
C0106
The app dey log me out anytime I try login
Check your history again, I don refresh am
Positive
C0107
Thanks for help me confirm the payment earlier
Kindly update your app make e work well
Complaint
C0108
I wan close my account sharp sharp
Check your history again, I don refresh am
Positive
C0109
Hello, my transfer no go since yesterday o
Sorry for the slow speed, we dey fix am sharp sharp
Positive
C0110
I wan close my account sharp sharp
Make I reset the system, then you try again
Neutral
C0111
I get double debit yesterday, wetin happen?
You’re welcome, anytime boss
Complaint
C0112
I no fit see my last transaction history
I go help you update your number, abeg confirm am
Complaint
C0113
Your ATM swallow my card o
I go help you update your number, abeg confirm am
Complaint
C0114
Please I wan change my phone number
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0115
I wan close my account sharp sharp
Sorry for the slow speed, we dey fix am sharp sharp
Neutral
C0116
Thanks for help me confirm the payment earlier
No wahala, I go send reset code to your phone
Complaint
C0117
Your ATM swallow my card o
Thanks plenty! We go still add more features
Complaint
C0118
Abeg I forget my PIN, wetin I go do?
I go help you update your number, abeg confirm am
Complaint
C0119
Please I wan change my phone number
Sorry for delay, I go push the alert again
Neutral
C0120
I get double debit yesterday, wetin happen?
You’re welcome, anytime boss
Complaint
C0121
I wan close my account sharp sharp
No wahala, I go send reset code to your phone
Complaint
C0122
I wan close my account sharp sharp
I don see am, refund go show within 24 hours
Complaint
C0123
Please I wan change my phone number
I go help you update your number, abeg confirm am
Positive
C0124
Abeg I forget my PIN, wetin I go do?
Sorry for delay, I go push the alert again
Request
C0125
Why una charge me ₦300 for nothing?
Sorry for the slow speed, we dey fix am sharp sharp
Neutral
C0126
Una dey try, I like the new update
Make I reset the system, then you try again
Neutral
C0127
Please I wan change my phone number
Sorry for the slow speed, we dey fix am sharp sharp
Complaint
C0128
Abeg I forget my PIN, wetin I go do?
You’re welcome, anytime boss
Neutral
C0129
Una app dey slow well well
Abeg go nearest branch make dem release your card
Positive
C0130
I no fit see my last transaction history
Sorry for delay, I go check am now, abeg hold on
Request
C0131
I no fit see my last transaction history
I go help you update your number, abeg confirm am
Gratitude
C0132
I wan close my account sharp sharp
No wahala, I go send reset code to your phone
Positive
C0133
Una app dey slow well well
Kindly update your app make e work well
Request
C0134
Thanks for help me confirm the payment earlier
Sorry for the slow speed, we dey fix am sharp sharp
Positive
C0135
Abeg how much remain for my account?
I go help you update your number, abeg confirm am
Gratitude
C0136
Hello, my transfer no go since yesterday o
Thanks plenty! We go still add more features
Neutral
C0137
Your ATM swallow my card o
Thanks plenty! We go still add more features
Complaint
C0138
I wan buy airtime ₦500, e no gree go
Sorry for delay, I go push the alert again
Positive
C0139
Your ATM swallow my card o
I fit help you process closure, you sure say you wan do am?
Request
C0140
Why una charge me ₦300 for nothing?
Make I reset the system, then you try again
Request
C0141
Thanks for help me confirm the payment earlier
Abeg go nearest branch make dem release your card
Positive
C0142
Abeg my alert never come since I cash out
You’re welcome, anytime boss
Neutral
C0143
I get double debit yesterday, wetin happen?
Abeg go nearest branch make dem release your card
Positive
C0144
I no fit see my last transaction history
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0145
Abeg my alert never come since I cash out
The ₦300 na service charge wey apply automatically
Gratitude
C0146
Una dey try, I like the new update
Sorry for delay, I go check am now, abeg hold on
Request
C0147
Hello, my transfer no go since yesterday o
Sorry for the slow speed, we dey fix am sharp sharp
Neutral
C0148
I wan close my account sharp sharp
The ₦300 na service charge wey apply automatically
Neutral
C0149
Abeg my alert never come since I cash out
I go help you update your number, abeg confirm am
Positive
C0150
Abeg how much remain for my account?
The ₦300 na service charge wey apply automatically
Gratitude
C0151
Hello, my transfer no go since yesterday o
I fit help you process closure, you sure say you wan do am?
Neutral
C0152
Una app dey slow well well
Thanks plenty! We go still add more features
Neutral
C0153
Abeg my alert never come since I cash out
Sorry for delay, I go check am now, abeg hold on
Positive
C0154
Abeg how much remain for my account?
You’re welcome, anytime boss
Positive
C0155
The app dey log me out anytime I try login
I go help you update your number, abeg confirm am
Complaint
C0156
Abeg I forget my PIN, wetin I go do?
Sorry for delay, I go push the alert again
Complaint
C0157
I get double debit yesterday, wetin happen?
Thanks plenty! We go still add more features
Neutral
C0158
Please I wan change my phone number
The ₦300 na service charge wey apply automatically
Request
C0159
I no fit see my last transaction history
Make I reset the system, then you try again
Positive
C0160
I wan buy airtime ₦500, e no gree go
Sorry for delay, I go check am now, abeg hold on
Positive
C0161
The app dey log me out anytime I try login
You’re welcome, anytime boss
Request
C0162
I wan buy airtime ₦500, e no gree go
No wahala, I go send reset code to your phone
Gratitude
C0163
I wan close my account sharp sharp
Check your history again, I don refresh am
Neutral
C0164
I get double debit yesterday, wetin happen?
You’re welcome, anytime boss
Request
C0165
I wan buy airtime ₦500, e no gree go
Check your history again, I don refresh am
Complaint
C0166
Abeg I forget my PIN, wetin I go do?
You get ₦37931 balance for your wallet
Complaint
C0167
Why una charge me ₦300 for nothing?
The ₦300 na service charge wey apply automatically
Gratitude
C0168
The app dey log me out anytime I try login
Thanks plenty! We go still add more features
Positive
C0169
Abeg I forget my PIN, wetin I go do?
I go help you update your number, abeg confirm am
Neutral
C0170
The app dey log me out anytime I try login
Kindly update your app make e work well
Request
C0171
Thanks for help me confirm the payment earlier
Abeg go nearest branch make dem release your card
Neutral
C0172
Your ATM swallow my card o
Sorry for the slow speed, we dey fix am sharp sharp
Positive
C0173
Please I wan change my phone number
Abeg go nearest branch make dem release your card
Gratitude
C0174
Hello, my transfer no go since yesterday o
Abeg go nearest branch make dem release your card
Neutral
C0175
The app dey log me out anytime I try login
You’re welcome, anytime boss
Request
C0176
Thanks for help me confirm the payment earlier
Make I reset the system, then you try again
Neutral
C0177
I get double debit yesterday, wetin happen?
Sorry for delay, I go push the alert again
Gratitude
C0178
I no fit see my last transaction history
You get ₦26293 balance for your wallet
Complaint
C0179
I get double debit yesterday, wetin happen?
Sorry for delay, I go push the alert again
Complaint
C0180
I get double debit yesterday, wetin happen?
No wahala, I go send reset code to your phone
Positive
C0181
Hello, my transfer no go since yesterday o
Kindly update your app make e work well
Request
C0182
I no fit see my last transaction history
The ₦300 na service charge wey apply automatically
Gratitude
C0183
Please I wan change my phone number
Sorry for the slow speed, we dey fix am sharp sharp
Request
C0184
Why una charge me ₦300 for nothing?
Sorry for delay, I go check am now, abeg hold on
Complaint
C0185
I wan close my account sharp sharp
Sorry for delay, I go push the alert again
Positive
C0186
Why una charge me ₦300 for nothing?
Sorry for delay, I go check am now, abeg hold on
Gratitude
C0187
I no fit see my last transaction history
Sorry for delay, I go check am now, abeg hold on
Positive
C0188
Your ATM swallow my card o
You’re welcome, anytime boss
Complaint
C0189
Why una charge me ₦300 for nothing?
I fit help you process closure, you sure say you wan do am?
Complaint
C0190
I no fit see my last transaction history
Kindly update your app make e work well
Neutral
C0191
Your ATM swallow my card o
Sorry for delay, I go check am now, abeg hold on
Request
C0192
Why una charge me ₦300 for nothing?
I go help you update your number, abeg confirm am
Neutral
C0193
The app dey log me out anytime I try login
Sorry for delay, I go push the alert again
Positive
C0194
Your ATM swallow my card o
I fit help you process closure, you sure say you wan do am?
Complaint
C0195
Una app dey slow well well
The ₦300 na service charge wey apply automatically
Request
C0196
I get double debit yesterday, wetin happen?
I go help you update your number, abeg confirm am
Gratitude
C0197
Una app dey slow well well
Thanks plenty! We go still add more features
Complaint
C0198
Abeg my alert never come since I cash out
You’re welcome, anytime boss
Positive
C0199
I no fit see my last transaction history
Sorry for delay, I go check am now, abeg hold on
Gratitude
C0200
I wan close my account sharp sharp
I go help you update your number, abeg confirm am
Positive