Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0201
|
Una app dey slow well well
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0202
|
Thanks for help me confirm the payment earlier
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0203
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0204
|
Abeg I forget my PIN, wetin I go do?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0205
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0206
|
Hello, my transfer no go since yesterday o
|
Youâre welcome, anytime boss
|
Gratitude
|
C0207
|
Your ATM swallow my card o
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0208
|
Una app dey slow well well
|
You get â¦39397 balance for your wallet
|
Neutral
|
C0209
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0210
|
Your ATM swallow my card o
|
Check your history again, I don refresh am
|
Gratitude
|
C0211
|
Abeg I forget my PIN, wetin I go do?
|
You get â¦49529 balance for your wallet
|
Gratitude
|
C0212
|
I no fit see my last transaction history
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0213
|
Please I wan change my phone number
|
Youâre welcome, anytime boss
|
Positive
|
C0214
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0215
|
Please I wan change my phone number
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0216
|
Una dey try, I like the new update
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0217
|
Thanks for help me confirm the payment earlier
|
Check your history again, I don refresh am
|
Request
|
C0218
|
Abeg how much remain for my account?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0219
|
The app dey log me out anytime I try login
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0220
|
Hello, my transfer no go since yesterday o
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0221
|
Abeg how much remain for my account?
|
Make I reset the system, then you try again
|
Neutral
|
C0222
|
Thanks for help me confirm the payment earlier
|
Thanks plenty! We go still add more features
|
Positive
|
C0223
|
Hello, my transfer no go since yesterday o
|
Make I reset the system, then you try again
|
Neutral
|
C0224
|
I no fit see my last transaction history
|
Thanks plenty! We go still add more features
|
Positive
|
C0225
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Neutral
|
C0226
|
I wan buy airtime â¦500, e no gree go
|
Thanks plenty! We go still add more features
|
Complaint
|
C0227
|
Abeg how much remain for my account?
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0228
|
Please I wan change my phone number
|
No wahala, I go send reset code to your phone
|
Request
|
C0229
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0230
|
The app dey log me out anytime I try login
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0231
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0232
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0233
|
Please I wan change my phone number
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0234
|
Please I wan change my phone number
|
Sorry for delay, I go push the alert again
|
Positive
|
C0235
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Request
|
C0236
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0237
|
Una dey try, I like the new update
|
Youâre welcome, anytime boss
|
Complaint
|
C0238
|
I no fit see my last transaction history
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0239
|
I wan buy airtime â¦500, e no gree go
|
You get â¦16372 balance for your wallet
|
Request
|
C0240
|
I get double debit yesterday, wetin happen?
|
Check your history again, I don refresh am
|
Neutral
|
C0241
|
Una app dey slow well well
|
Thanks plenty! We go still add more features
|
Positive
|
C0242
|
I no fit see my last transaction history
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0243
|
Una app dey slow well well
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0244
|
The app dey log me out anytime I try login
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0245
|
The app dey log me out anytime I try login
|
I go help you update your number, abeg confirm am
|
Positive
|
C0246
|
Why una charge me â¦300 for nothing?
|
I don see am, refund go show within 24 hours
|
Positive
|
C0247
|
Thanks for help me confirm the payment earlier
|
You get â¦27272 balance for your wallet
|
Complaint
|
C0248
|
I no fit see my last transaction history
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0249
|
Your ATM swallow my card o
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0250
|
Your ATM swallow my card o
|
Kindly update your app make e work well
|
Request
|
C0251
|
I no fit see my last transaction history
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0252
|
Una app dey slow well well
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0253
|
I get double debit yesterday, wetin happen?
|
Make I reset the system, then you try again
|
Gratitude
|
C0254
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0255
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0256
|
I get double debit yesterday, wetin happen?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0257
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Request
|
C0258
|
I wan close my account sharp sharp
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0259
|
Thanks for help me confirm the payment earlier
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0260
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Request
|
C0261
|
I wan buy airtime â¦500, e no gree go
|
Make I reset the system, then you try again
|
Neutral
|
C0262
|
Hello, my transfer no go since yesterday o
|
I go help you update your number, abeg confirm am
|
Request
|
C0263
|
Abeg how much remain for my account?
|
Thanks plenty! We go still add more features
|
Neutral
|
C0264
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Complaint
|
C0265
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0266
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0267
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Gratitude
|
C0268
|
Abeg how much remain for my account?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0269
|
Una app dey slow well well
|
I don see am, refund go show within 24 hours
|
Request
|
C0270
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0271
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0272
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Request
|
C0273
|
Please I wan change my phone number
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0274
|
Why una charge me â¦300 for nothing?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0275
|
Hello, my transfer no go since yesterday o
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0276
|
Your ATM swallow my card o
|
You get â¦38421 balance for your wallet
|
Request
|
C0277
|
I get double debit yesterday, wetin happen?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Positive
|
C0278
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go push the alert again
|
Positive
|
C0279
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0280
|
I get double debit yesterday, wetin happen?
|
Make I reset the system, then you try again
|
Neutral
|
C0281
|
Thanks for help me confirm the payment earlier
|
I don see am, refund go show within 24 hours
|
Request
|
C0282
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0283
|
Your ATM swallow my card o
|
Kindly update your app make e work well
|
Positive
|
C0284
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Request
|
C0285
|
Why una charge me â¦300 for nothing?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0286
|
Abeg how much remain for my account?
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0287
|
Abeg my alert never come since I cash out
|
Check your history again, I don refresh am
|
Request
|
C0288
|
The app dey log me out anytime I try login
|
Thanks plenty! We go still add more features
|
Positive
|
C0289
|
Una dey try, I like the new update
|
Youâre welcome, anytime boss
|
Positive
|
C0290
|
Why una charge me â¦300 for nothing?
|
Youâre welcome, anytime boss
|
Request
|
C0291
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Request
|
C0292
|
Abeg how much remain for my account?
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0293
|
Una dey try, I like the new update
|
You get â¦44289 balance for your wallet
|
Complaint
|
C0294
|
Abeg my alert never come since I cash out
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0295
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0296
|
I get double debit yesterday, wetin happen?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0297
|
Why una charge me â¦300 for nothing?
|
I go help you update your number, abeg confirm am
|
Positive
|
C0298
|
Thanks for help me confirm the payment earlier
|
Thanks plenty! We go still add more features
|
Gratitude
|
C0299
|
I wan buy airtime â¦500, e no gree go
|
No wahala, I go send reset code to your phone
|
Positive
|
C0300
|
Una dey try, I like the new update
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
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