Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0301
|
I wan close my account sharp sharp
|
Check your history again, I don refresh am
|
Request
|
C0302
|
I wan close my account sharp sharp
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0303
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0304
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Request
|
C0305
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0306
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0307
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0308
|
Una app dey slow well well
|
Sorry for delay, I go push the alert again
|
Positive
|
C0309
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0310
|
I wan buy airtime â¦500, e no gree go
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0311
|
Your ATM swallow my card o
|
Thanks plenty! We go still add more features
|
Neutral
|
C0312
|
Abeg my alert never come since I cash out
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0313
|
The app dey log me out anytime I try login
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0314
|
Abeg I forget my PIN, wetin I go do?
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0315
|
Una dey try, I like the new update
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0316
|
Hello, my transfer no go since yesterday o
|
Check your history again, I don refresh am
|
Gratitude
|
C0317
|
Hello, my transfer no go since yesterday o
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0318
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0319
|
The app dey log me out anytime I try login
|
Youâre welcome, anytime boss
|
Request
|
C0320
|
Why una charge me â¦300 for nothing?
|
You get â¦49410 balance for your wallet
|
Gratitude
|
C0321
|
I wan close my account sharp sharp
|
Thanks plenty! We go still add more features
|
Request
|
C0322
|
Hello, my transfer no go since yesterday o
|
No wahala, I go send reset code to your phone
|
Positive
|
C0323
|
I no fit see my last transaction history
|
Youâre welcome, anytime boss
|
Complaint
|
C0324
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Request
|
C0325
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0326
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0327
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0328
|
The app dey log me out anytime I try login
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0329
|
I wan close my account sharp sharp
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0330
|
Thanks for help me confirm the payment earlier
|
Youâre welcome, anytime boss
|
Neutral
|
C0331
|
Abeg how much remain for my account?
|
You get â¦16009 balance for your wallet
|
Neutral
|
C0332
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Positive
|
C0333
|
Una app dey slow well well
|
I don see am, refund go show within 24 hours
|
Positive
|
C0334
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0335
|
Abeg how much remain for my account?
|
Make I reset the system, then you try again
|
Positive
|
C0336
|
I no fit see my last transaction history
|
Check your history again, I don refresh am
|
Request
|
C0337
|
Please I wan change my phone number
|
Youâre welcome, anytime boss
|
Gratitude
|
C0338
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Neutral
|
C0339
|
Your ATM swallow my card o
|
Make I reset the system, then you try again
|
Positive
|
C0340
|
I no fit see my last transaction history
|
Make I reset the system, then you try again
|
Neutral
|
C0341
|
Abeg how much remain for my account?
|
You get â¦4279 balance for your wallet
|
Neutral
|
C0342
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0343
|
I no fit see my last transaction history
|
Sorry for delay, I go push the alert again
|
Gratitude
|
C0344
|
Thanks for help me confirm the payment earlier
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0345
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Positive
|
C0346
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0347
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0348
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Positive
|
C0349
|
The app dey log me out anytime I try login
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0350
|
Thanks for help me confirm the payment earlier
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0351
|
Please I wan change my phone number
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0352
|
Thanks for help me confirm the payment earlier
|
You get â¦30833 balance for your wallet
|
Neutral
|
C0353
|
Abeg my alert never come since I cash out
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0354
|
Why una charge me â¦300 for nothing?
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0355
|
Abeg I forget my PIN, wetin I go do?
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0356
|
Hello, my transfer no go since yesterday o
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0357
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0358
|
Una dey try, I like the new update
|
You get â¦2704 balance for your wallet
|
Request
|
C0359
|
Una app dey slow well well
|
Sorry for delay, I go push the alert again
|
Positive
|
C0360
|
The app dey log me out anytime I try login
|
You get â¦30938 balance for your wallet
|
Request
|
C0361
|
The app dey log me out anytime I try login
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0362
|
Abeg I forget my PIN, wetin I go do?
|
Make I reset the system, then you try again
|
Request
|
C0363
|
Thanks for help me confirm the payment earlier
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0364
|
Abeg my alert never come since I cash out
|
No wahala, I go send reset code to your phone
|
Positive
|
C0365
|
I no fit see my last transaction history
|
Thanks plenty! We go still add more features
|
Complaint
|
C0366
|
I wan buy airtime â¦500, e no gree go
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0367
|
Hello, my transfer no go since yesterday o
|
Youâre welcome, anytime boss
|
Gratitude
|
C0368
|
Una app dey slow well well
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0369
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0370
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Positive
|
C0371
|
Thanks for help me confirm the payment earlier
|
Make I reset the system, then you try again
|
Neutral
|
C0372
|
Abeg how much remain for my account?
|
Thanks plenty! We go still add more features
|
Positive
|
C0373
|
Una dey try, I like the new update
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0374
|
Hello, my transfer no go since yesterday o
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0375
|
Abeg my alert never come since I cash out
|
Kindly update your app make e work well
|
Request
|
C0376
|
Abeg how much remain for my account?
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0377
|
Una dey try, I like the new update
|
No wahala, I go send reset code to your phone
|
Request
|
C0378
|
Thanks for help me confirm the payment earlier
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0379
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0380
|
Abeg how much remain for my account?
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0381
|
Your ATM swallow my card o
|
Check your history again, I don refresh am
|
Gratitude
|
C0382
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Complaint
|
C0383
|
I wan close my account sharp sharp
|
Kindly update your app make e work well
|
Neutral
|
C0384
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Positive
|
C0385
|
Abeg I forget my PIN, wetin I go do?
|
Youâre welcome, anytime boss
|
Neutral
|
C0386
|
Hello, my transfer no go since yesterday o
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0387
|
The app dey log me out anytime I try login
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0388
|
Abeg how much remain for my account?
|
No wahala, I go send reset code to your phone
|
Request
|
C0389
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go check am now, abeg hold on
|
Positive
|
C0390
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go push the alert again
|
Positive
|
C0391
|
I no fit see my last transaction history
|
The â¦300 na service charge wey apply automatically
|
Gratitude
|
C0392
|
Una app dey slow well well
|
Kindly update your app make e work well
|
Neutral
|
C0393
|
Abeg how much remain for my account?
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0394
|
Hello, my transfer no go since yesterday o
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0395
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Request
|
C0396
|
The app dey log me out anytime I try login
|
Kindly update your app make e work well
|
Neutral
|
C0397
|
Hello, my transfer no go since yesterday o
|
You get â¦4421 balance for your wallet
|
Neutral
|
C0398
|
Abeg my alert never come since I cash out
|
Check your history again, I don refresh am
|
Neutral
|
C0399
|
Why una charge me â¦300 for nothing?
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0400
|
Una app dey slow well well
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
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