Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0601
|
Please I wan change my phone number
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0602
|
I no fit see my last transaction history
|
Thanks plenty! We go still add more features
|
Request
|
C0603
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go push the alert again
|
Neutral
|
C0604
|
Una dey try, I like the new update
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0605
|
Please I wan change my phone number
|
I don see am, refund go show within 24 hours
|
Neutral
|
C0606
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0607
|
I no fit see my last transaction history
|
You get â¦30049 balance for your wallet
|
Neutral
|
C0608
|
Thanks for help me confirm the payment earlier
|
Check your history again, I don refresh am
|
Neutral
|
C0609
|
Your ATM swallow my card o
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0610
|
Una app dey slow well well
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0611
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Request
|
C0612
|
Una app dey slow well well
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0613
|
Abeg how much remain for my account?
|
Abeg go nearest branch make dem release your card
|
Request
|
C0614
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go check am now, abeg hold on
|
Request
|
C0615
|
Your ATM swallow my card o
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0616
|
I wan buy airtime â¦500, e no gree go
|
Check your history again, I don refresh am
|
Request
|
C0617
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0618
|
I wan buy airtime â¦500, e no gree go
|
Check your history again, I don refresh am
|
Request
|
C0619
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Complaint
|
C0620
|
Why una charge me â¦300 for nothing?
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0621
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0622
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0623
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Complaint
|
C0624
|
Why una charge me â¦300 for nothing?
|
Thanks plenty! We go still add more features
|
Positive
|
C0625
|
Una dey try, I like the new update
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0626
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0627
|
I wan close my account sharp sharp
|
Make I reset the system, then you try again
|
Neutral
|
C0628
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Neutral
|
C0629
|
Hello, my transfer no go since yesterday o
|
I go help you update your number, abeg confirm am
|
Request
|
C0630
|
Why una charge me â¦300 for nothing?
|
I don see am, refund go show within 24 hours
|
Positive
|
C0631
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Complaint
|
C0632
|
Why una charge me â¦300 for nothing?
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0633
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0634
|
Why una charge me â¦300 for nothing?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Positive
|
C0635
|
Your ATM swallow my card o
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0636
|
Una dey try, I like the new update
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0637
|
I get double debit yesterday, wetin happen?
|
No wahala, I go send reset code to your phone
|
Positive
|
C0638
|
Why una charge me â¦300 for nothing?
|
Make I reset the system, then you try again
|
Request
|
C0639
|
Your ATM swallow my card o
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0640
|
Hello, my transfer no go since yesterday o
|
Kindly update your app make e work well
|
Positive
|
C0641
|
I wan close my account sharp sharp
|
The â¦300 na service charge wey apply automatically
|
Positive
|
C0642
|
Abeg I forget my PIN, wetin I go do?
|
No wahala, I go send reset code to your phone
|
Positive
|
C0643
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0644
|
I wan buy airtime â¦500, e no gree go
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Neutral
|
C0645
|
Abeg my alert never come since I cash out
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0646
|
Abeg my alert never come since I cash out
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0647
|
Abeg how much remain for my account?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0648
|
I wan buy airtime â¦500, e no gree go
|
You get â¦10742 balance for your wallet
|
Neutral
|
C0649
|
I get double debit yesterday, wetin happen?
|
Check your history again, I don refresh am
|
Complaint
|
C0650
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0651
|
Una app dey slow well well
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0652
|
The app dey log me out anytime I try login
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0653
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0654
|
I wan buy airtime â¦500, e no gree go
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0655
|
I no fit see my last transaction history
|
Kindly update your app make e work well
|
Gratitude
|
C0656
|
Please I wan change my phone number
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0657
|
I wan buy airtime â¦500, e no gree go
|
Kindly update your app make e work well
|
Gratitude
|
C0658
|
Una dey try, I like the new update
|
Sorry for delay, I go push the alert again
|
Request
|
C0659
|
Your ATM swallow my card o
|
I go help you update your number, abeg confirm am
|
Positive
|
C0660
|
Una dey try, I like the new update
|
I don see am, refund go show within 24 hours
|
Request
|
C0661
|
I wan buy airtime â¦500, e no gree go
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0662
|
I no fit see my last transaction history
|
You get â¦26889 balance for your wallet
|
Neutral
|
C0663
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0664
|
Abeg I forget my PIN, wetin I go do?
|
Kindly update your app make e work well
|
Request
|
C0665
|
Hello, my transfer no go since yesterday o
|
Check your history again, I don refresh am
|
Gratitude
|
C0666
|
Thanks for help me confirm the payment earlier
|
Make I reset the system, then you try again
|
Complaint
|
C0667
|
Abeg my alert never come since I cash out
|
I go help you update your number, abeg confirm am
|
Positive
|
C0668
|
Abeg how much remain for my account?
|
Kindly update your app make e work well
|
Complaint
|
C0669
|
I wan close my account sharp sharp
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0670
|
I no fit see my last transaction history
|
Check your history again, I don refresh am
|
Complaint
|
C0671
|
The app dey log me out anytime I try login
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0672
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0673
|
Why una charge me â¦300 for nothing?
|
Make I reset the system, then you try again
|
Positive
|
C0674
|
I no fit see my last transaction history
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0675
|
Una dey try, I like the new update
|
Thanks plenty! We go still add more features
|
Positive
|
C0676
|
I wan buy airtime â¦500, e no gree go
|
Check your history again, I don refresh am
|
Gratitude
|
C0677
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0678
|
Una app dey slow well well
|
The â¦300 na service charge wey apply automatically
|
Neutral
|
C0679
|
Please I wan change my phone number
|
Thanks plenty! We go still add more features
|
Positive
|
C0680
|
I no fit see my last transaction history
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0681
|
I no fit see my last transaction history
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0682
|
I wan buy airtime â¦500, e no gree go
|
Thanks plenty! We go still add more features
|
Neutral
|
C0683
|
The app dey log me out anytime I try login
|
I don see am, refund go show within 24 hours
|
Positive
|
C0684
|
I wan buy airtime â¦500, e no gree go
|
The â¦300 na service charge wey apply automatically
|
Request
|
C0685
|
Una app dey slow well well
|
Youâre welcome, anytime boss
|
Gratitude
|
C0686
|
The app dey log me out anytime I try login
|
I go help you update your number, abeg confirm am
|
Positive
|
C0687
|
Why una charge me â¦300 for nothing?
|
I don see am, refund go show within 24 hours
|
Request
|
C0688
|
I wan buy airtime â¦500, e no gree go
|
Youâre welcome, anytime boss
|
Request
|
C0689
|
Una app dey slow well well
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0690
|
I wan close my account sharp sharp
|
Youâre welcome, anytime boss
|
Neutral
|
C0691
|
Please I wan change my phone number
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0692
|
Why una charge me â¦300 for nothing?
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0693
|
I wan buy airtime â¦500, e no gree go
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0694
|
I wan close my account sharp sharp
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0695
|
Why una charge me â¦300 for nothing?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0696
|
The app dey log me out anytime I try login
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0697
|
Abeg how much remain for my account?
|
Check your history again, I don refresh am
|
Positive
|
C0698
|
I wan buy airtime â¦500, e no gree go
|
Check your history again, I don refresh am
|
Positive
|
C0699
|
I no fit see my last transaction history
|
You get â¦44733 balance for your wallet
|
Positive
|
C0700
|
Abeg I forget my PIN, wetin I go do?
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
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