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10
Grupo IAG
1. Ground crew in Heathrow left 60 passengers luggage. We had 3 bags. 2. The Heathrow ground crew left 1 of ours behind after the 1st two were received the next day. 3. The Heathrow ground crew lost our 3rd bag 4 times and we were on the phone with them for over 3 hrs over the course of the week! 4. Due to this, we had to spend $500 on health and beauty items for my wife on our cruise. 5. British Airways said they MIGHT reimburse after 3 months. 6. We had to spend $100 in cab fare to Barcelona because the Bacelona ground crew (Iberia) claimed they had delivered it to us. 7. Heathrow ground crew made us 15 minutes late arriving back into Heathrow after our cruise. We actually landed 10 minutes early, but those incompetent people still were not ready for us. 8. The Heathrow ground crew caused us to leave 45 minutes late even though ALL passengers were boarded and ready 15 minutes before the departure time. This will probably mean we will miss our connection in Anchorage. BA clearly does not care or know how to operate a ground base...shameful. BA is a joke and should be embarrassed they can't operate like a normal airline. They do not grasp the concept that even a small hiccup can cause mass ripples of chaos to other people.
1
EasyJet
1. I cancelled my flight from Amsterdam to Manchester on March 2020, 2 days before the schedule but no response at all. No money back for sure. I lost my money £80+. No proper apology from the company.2. I know that a budget airline always try to find mistake to get extra money from the passenger, yet it's still amaze me when suddenly a staff try to hold my luggage during check-in/boarding. This was happened once during my flight, so I bought stuffs in the airport and put it in a small shoulder bag, then a staff asked me to put it in my hand luggage or otherwise she will hold the luggage, so I have to rearrange my luggage in the middle of the boarding queue!.
1
Lufthansa
1. Lufthansa canceled my flight, offered me another route, I accept it, paid 2 x 23kg baggage and $125 for seat but transferred on the new flight after I was on hold >30min, after a few days noticed that 2 baggage I paid for are not on my booking, calling again 45 min on hold and I was told that I did not pay for baggage.An email address was provided but I was afraid to give my information as long this email was not found on Lufthansa website. The 3rd phone call, still on hold, no help!
1
EasyJet
1. My night flight from Greece to London was delayed. It's really important to keep in mind that most people use trains from Gatwick. Not everyone has the money to take an Uber or taxi in London. So, if I arrive after 00:00 how am I going to go home? 2. They canceled my flight to Italy all of a sudden and replaced it with a late night flight. Why would someone want to miss a whole day of their holiday? Very disappointed. I've been stressed while I should have been relaxing and enjoying my holiday!
1
Turkish Airlines
1. My original flight was from SFO to BOM via IST and I caught covid 1 day before the flight. I called Turkish airlines multiple times to let them know if the same and that I needed to change my reservation. They told me to submit a feedback and after waiting for over a month and over 100 calls to Turkish Airlines, I never got the flight re-scheduled not I got full refund through them. Turkish Airlines website says that they offer full refund due to COVID. I had initially uploaded all the documentation (PCR tests, Passports, etc.,) 2. I eventually made another flight reservation through TK website and at the destination my bags were lost by Turkish Airlines. My bags were checked through to the destination. I received my bags after several phone calls to BOM airport and more than 24 hours later. I received $0 as compensation from Turkish Airlines. 3. I had flown business class throughout and TK, as part of miles&smiles only gave me economy miles. When I submitted another feedback form to claim miles for my business class paid upgrades, they denied and said they only give miles for the original paid ticket. I wouldn't recommend flying with them. They have bad customer service.
3
EasyJet
1. No 24/7 line or chat2. Incompetent staff at airport3. 2 hour rule no edit no booking new flight.4. Useless online5. Terrible over the phone.100000% this company should be shut for good or a new ceo who gives a *** to take over and sack all the management they have.I was treated terribly by easyjet today and wasted 100s of pounds thanks to their stupidity and they can't refund me or credit me my booking cause its just after the 24h and email us instead 24h reply (when submitted it says 28 days)I am writing to my MP now and sharing my story with news outlets
1
Vueling
1. No human customer service presence2. Unacceptable flight date changes3. Awful automated customer support4. Impossible to get a refund THEY offered
1
Jet2.com
1. No unpleasant feelings in my ears during the take-off or landing - probably the first time in my life!2. I got a sandwich at half price during the flight, which made me feel like I've cheated the system - a terribly pleasant feeling :)
5
Iberia
1. One hour delay of flight start without informing passengers already sitting in the plane why2. No information during the flight what would happen to connecting flights, only at the very end when we had already landed3. Booked me a hotel for the overnight stay in Madrid that was already booked out, which only the hotel driver told me about4. Tried to book me on another hotel that had extremely bad reviews, for which the hotel shuttle didnt come for in 2 hours5. I tried to claim compensation via the website, to find out that my 5 digit booking code wouldnt be accepted (they only accept 6 digits), so impossible to claim compensation via the website
1
EasyJet
1. Rude staff onboard2. Not properly trained on safety - they apologised for forgetting to cross check doors before take off3. Do not care about families - particularly with small children
1
Ryanair
1. Ryanair give you zero time to board the plane and zero warning over the tannoy that the plane is boarding. They cut off a flight boarding 30mins before but the gate only became 'active' on the airport screen 10mins before. We had to walk a long way to the gate only to be told that the gate was closed. It had been closed as we arrived and still had 'final call' above it. The girl looked at us with dead eyes and just said that she would not let us through even though we could see people walking slowly down the tunnel in front of us. There was also a queue on the tarmac outside of people waiting to board the plane. When we tried to reason with her she basically said that we should have 'checked the app' to see what time last boarding was.We had one hour to buy a new flight for £100 per person for a family of four. This was for the next day so we lost a whole day of holiday. We had to buy a night at a hotel near the airport and pay for baggage storage.2. We tried to extend the holiday by one day and looked to see if it was possible to push our return flight back. We downloaded and used the Ryanair app to chat with their support as recommended by the customer service team who had sold us the replacement flight. We chatted with a lady who told us that we could change the return flight to the Saturday, giving us one extra day and gave us the option of two flight times. We chose one flight time and we were told on the chat that this had been arranged at no extra charge and to check the app in 20mins for the updated return time. The app had not updated after 1hour 30mins. We called the support line to check.A different lady on the phone told us that the flight had not been moved and that to move the flight it would be £900 extra. The phone support lady also told us that the chat lady had left an internal note to say that she was not going to book us on the different flight as she didn't want to tell us the cost.We were completely baffled and had basically been totally lied to.3. We found our seats on the return flight covered in some kind of sticky liquid. There were crisp crumbs everywhere and it was obvious that the seats had not been cleaned after the previous flight. When we asked for something to wipe down the seats the cabin crew gave us some white toilet tissue.4. We spoke to a few people who also missed their outbound flight and had to pay £100 per passenger. They reported the same issues of extremely small windows to board the plane.We are completely disgusted with Ryanair as an operator and think that the small boarding window and lack of empathy towards helping get passengers on to their flights is part of a cynical and predatory business model where they make more money from missed and rebooked flights.We will actively AVOID RyanAir flights and will be reporting them to an ombudsman and consumer protection for basically lying to us.
1
EasyJet
1. Scam with bag sizes by making you pay more2. Try to charge your card even after the flight is ended
1
Grupo IAG
1. The "meal" served to and from Dominican Republic was atrocious, it was shameful. How hard is it to serve an edible meal or a sandwich?2. The "peanut allergy" call 20 minutes into every flight is farcical. Why blatantly lie to your passengers?Please go out of business quickly so people don't have to suffer this level of service.
1
Pegasus Airlines
1. Tried to cancel booking2. Tried to make us pay twice3. Told us we had booked flights on a fake website4. Rude on the phone and put the phone down on my girlfriend5. Said are booking didn't exist a week before we where due to fly
1
Ryanair
1. You charged me double for the same bag because your staff at check in led me to believe I could bring it as a carry on (I had paid 600SEK to check it in)2. It is impossible to make a claim to be reimbursed for the extra payment even though the staff at Arlanda told us we're entitled to get our money back (while they still charged us extra…..)3. We didn't receive any information about your idiotic rule that it's mandatory to check in online resulting in us having to pay 600 SEK per person just for wanting to check in at the desk.This entire experience is so incredibly below standards and I will make sure to warn everyone I know about this lousy airline and rest assure I will never ever fly with you again! To market yourselves as a affordable option is straight up lies. You should be ashamed of the way you scam people time and time again. I've traveled a lot over the years, both for work and privately. and Ryanair is without a doubt the most unprofessional, horrible airline in the world.
1
Lufthansa
1.) Lufthansa canceled my ticket (not the flight) without my agreement 10 days before departure.2.) Within 10 days before departure time, no one at the Lufthansa customer service hotline was willing to help me.3.) Instead, I was forced to send e-mails / fill in an online form handled by Lufthansa customer service.4.) Three months later, the 'Lufthansa feedback ID' I received by e-mail confirmation was lost in the Lufthansa IT system. It was recommended I should better send 'postal registered mail' to avoid my case will get lost again.5.) Six months later no response from Lufthansa customer service. In the media, you can read that Lufthansa is sued (exclusively in Germany) in 2023 by more than 70000 new customers for refunds.6. Black Rock, Inc., Kühne Aviation GmbH, and the like (owners of Lufthansa) are professional at selling new tickets without offering service in return.
1
Ryanair
1.15 mins on phone no reply.2hrs on Chat line, no response.Truly terrible...
1
Grupo IAG
1.3 is poor by any measure. I've not been spoken to before like I was today by a stewardess at the back of BA 2643 from Málaga. We were instructed, not asked, to place bags that we'd flown over with under the seats, not in the overhead lockers. Then watched while she ignored other passengers placing similar bags in the lockers without intervening. She said "I'll just let them all do it and they can have a 2 hour delay. See how they like that". How grossly unprofessional. BA used to be a quality operator. Now they are just an expensive bucket shop operator with rude staff. That's on top of the hour delay. Never again.
1
SAS
1.4 average ?I am surprised.-Early landing each time I take them.-Good tasty and healthy food-Welcoming flight crews-Good leg spaceOnly cons would be some stopovers are only 1hr, too short.And the baggage policy.
4
Jet2.com
1.5 hour delay. Not great.
3
EasyJet
1.5 hours waiting for a response on the chat. A simple query about the process for booking a flight for an unborn infant - please consider that this could easily be included on the website under travelling with infants or on the FAQs and would make it a little easier for everyone!
3
Lufthansa
1.5 hrs spent on the phone to get connected to the sound of static. 3 times. That's 4 and a half hours of my life wasted on this mess. Absolute disgrace
1
Ryanair
1.5 star review? What? No chance!Most difficult experience ever!I dont use Easy Jet or Ryanair or Air Baltic. Unfortunately I had no choice as it was 16 hours notice before flight was booked. Worst experience ever. Staff don't know where they are, they are in oblivion state, no surprise
1
Vueling
1.5hour flight took 5 hours, because the original plane had a maintenance issue and it took them over three hours to find another (which was smaller and had to leave some passengers and luggage behind).Return 1.5hour flight took 4 hours because they lost the entire flight crew and had to reassign other pilots and crew members.
1
Grupo IAG
10 January 2025, flight BA0633 Kalamata to London. Had major a problem with cabin crew member called Callum. Tried to write a complaint afterwards but nowhere to actually write a complaint. Called the Executive Club number and was told there is no other way to lodge a complaint.
1
Jet2.com
10 day in Lanzarote with Jet2, only negative was flight time home schedule very late in the evening causing a long wait after hotel check out. Everything else spot on
5
Grupo IAG
10 hour flight. Entertainment didn't work. Had paid for extra leg room seats which were expensive. Asked me to leave my husband and move. Asked to be upgraded and would pay if we could sit together, they said no. Terrible flight!!!!!!! On return flight paid again for extra leg room seats another passenger who had created a disturbance at that beginning of flight asked to be upgraded no reason!!!! If course he was along with his wife and he adult child. Complained to ba and they offered me £50 voucher. Needless to say I refused their offer.A complete joke. Will certainly try to never fly ba again.
1
Vueling
10 hours delay. they are simply disgusting
1
Eurowings
10 hours flight , feel freezing and they don't give you small blanket . Just small pillow .Monitors without headphones !Coffee without sugar !Delayed 5 hours because there was no staff to clean the plane ! . And now waiting for a gate for 20 minutes after landing .Just Stay away .
1
Eurowings
10 hours flight, AC so high it feels freezing and they don't give you small blanket. Just small pillow. Monitors without headphones. Coffee without sugar. Delayed 5 hours because there was no staff to clean the plane. And now waiting for a gate for 20 minutes after landing. Just stay away.
1
EasyJet
10 hours in the airport 2 failed boarding attempts due to a technical issue with the plane, crew hours/issues and pilot hours to be cancelled. No one in the airport to support customers they just don't care. According to easyjet it was weather related ATC issues and what we were told on the ground wasn't true! This means they don't have to compensate us, from what we were told there were no extraordinary circumstances in terms of our flight, and I would like easyjet to do the decent thing and pay compensation due or even provide us with the proof we are entitled to. We never got on our holiday as there were no other flights avaliable and we lost several hundred pounds on pre booked accommodation. We have a autistic child and this has really affected him, what is a business to easyjet has ruined so much for us. I will never travel easyjet again every flight we ever had via easyjet has had an issue but the customer service when things go wrong is non existent! If I could give less stars I would it's ruined our summer, and I look forward to spending months trying to get our compensation due!
1
Jet2.com
10 minutes after arrival at airport luggage checked in, staff helpful and quick best company to book with by a mile
5
Eurowings
10 months since Eurowings left me and my kids stranded in Spain and I’m still waiting for a 2000 euro refund!! This was the worst travel experience I have ever had. Our flight home was canceled without any information or help from Eurowings. I couldn’t get home until the day after and paid altogether 2000 euros for hotel, taxis, meals and a new flight. I sent Eurowings all the receipts and information needed as soon as I got back home in June 2022 (!). I still haven’t heard a word from them. I have sent numerous emails, filled out their forms and called. No one on the phone can help and those that can are conveniently not able to reach. Please, do not EVER fly with Eurowings! Don’t let the ticket price fool you.
1
Ryanair
10 out of 10
5
Jet2.com
10 out of 10. Dependably excellent. Thank you.
5
Grupo IAG
10 phone calls later, a different answer every time I still haven't had my £380 refunded. No response from officials, not one single attempt to Contact me or explain or help. Appalling customer services and twitter seems to be hosted by bots and spam so no help either. Worst company ever. Thought I'd treat myself flying with them. Never again
1
Grupo AirFrance-KLM
10 separate people missed a flight, due to KLM's negligence. It has taken over two weeks to get any sort of customer "care" (although it looks like they don't care about their customers). They have a facebook messaging service and no customer care contact number. This looks like avoidance.
1
Ryanair
10 weeks ago Ryanair confirmed my refund request and said it would be processed in 7 days and the money should show 5-7 days after that. They have not honoured their promise. I am still waiting for a refund. I emailed and contacted them on social media. No replies. God knows when I will see my money. Don't book Ryanair - pay a bit extra and have a better level of service.
1
Grupo IAG
10 years ago I swore never to fly with BA again. My friends persuaded me to use BA in September, with words that they have improved. We flew from Gatwick to Alicante. At Gatwick I found out that for check in, BA invented a long queue that joins even longer queue. We nearly missed our flight but were ok because the flight was delayed by 80 mins.On a way back, at Alicante airport, the same queue system was applied but the difference, that only one person was doing the check in. So if you decide to use BA, get to the airport about a day before.
1
Ryanair
10 years travelling with the same bag, today 70 pounds, they are SCAMMERS. Ladies at the boarding desk, dogs trained to steal your money, rude and challenging. A FCK4NG DISGRAC. NEVER AGAIN
1
EasyJet
10.50am flight from Bristol to Glasgow, delayed due to adverse weather in Bristol. Let's be clear, I understand that this is not Easyjet's fault and they cannot be held responsible for adverse weather. What they can be held responsible for is keeping customers updated openly and honestly, they most certainly didn't. We arrived at Bristol at 8am, and were told that the runway was closed and flights delayed, more information to follow at 11am. This information actually arrived at around 1pm - when we were told we would be taking off at 16.30. Although not ideal (5 1/2 hour delay) we completely understood and were just chuffed that it wasn't cancelled (yet!!). Flight time then got pushed back from 16.30, to 17.30, to 18.30, to 19.45 and finally to 20.30 - then suddenly at 20.00 we were told it was cancelled blaming adverse weather for the cancellation. I would like to point out at this time that the runway opened at 11am and remained open for the rest of the day, so how did it take 9 hours from the runway opening to decide it was cancelled. As I said earlier - I understand that things happen that are just unfortunate, but the way Easyjet dealt with the situation was genuinely shameful service.
1
Jet2.com
10/10 - no complaints
5
EasyJet
10/10 Belfast airport for the rudest staff. Especially the female that was on gate 11.for the 7.20 Flight. To Glasgow. Had great pleasure in telling the customers 8. Adults and 3 children one being. A mother with a 2 month old baby that the flight had already left. Then sniggering later when everybody had went back down stairs. I was embarrassed. Hope she and the staff that was ignoring the complaints from the customers. And telling them to book another flight and complain on the internet. You know who you are couldn't even give me a managers name or direct us to get help. Totally disgusted. all friends together in their little cubicle £1000. Was made. As we all had to book other flight to Edinburgh Not heard your excused yet. I'm patiently waiting. ? Sniggering trying to get a reaction from upset customers.
1
Jet2.com
10/10 for Jet2. On the day of the world wide computer meltdown Jet2 flight from Bergerac departed on time and got us home actually earlier than schedule. Many other airlines had either major delays or flight was cancelled. Smooth comfortable flight & pleasant efficient cabin crew. Well done Jet2
5
EasyJet
10/10 service from Lubna @ live chat! I am a frequent flyer to Amsterdam and i will choose easyjet over KLM every time!
5
Ryanair
10/10 would recommend , enjoyed he flight from Poland to Manchester and the flight attendant even gave me her number, great sex 10/10 would recommend.
5
Jet2.com
10/10Great staff
5
Iberia
10/20/12 - JFK-MAD IB6250 A340-600 10/28/12 - MAD-JFK IB6253. Both legs cabin crew were efficient and professional. Aircraft were well maintained and service was appropriate no frills though.
10
Grupo IAG
10/5 Sunday flight Dublin to LHR. Went to book luggage in and was grabbed and asked if I wanted to be put on the earlier flight which was good. I had previously paid for a seat upfront but only got row 9 in the reorg which was odd as there were spare seats on the earlier flight. Bad news - loads of planes leaving at that time so really only gained about half an hour but hey not their fault. Usual problem though - people with too much luggage and no idea of how to stow on board. They did weigh some and grab some but I feel they need to monitor this when people get on the plane as some people really are quite selfish and clueless. Also Aer Lingus passengers take forever getting on or off a plane which actually does matter if you have trains and buses to get. However cheaper than Ryanair and quite pleasant.
7
EasyJet
10/5/22 , 1435 hrs Liverpool to Larnaca. 45 min delay due to failure of passenger to pack a battery in the right bag. 30 mins into a 5 HR flight the difficulties for the cabin crew began. Groups standing in the isle, not wearing face coverings, constant line of up to 6 passengers waiting for single front toilet. 3:5 hrs in, evidence of anti social behaviour at rear of plane. Pilot announced if those involved in using foul language and throwing items did not stop they would be lifetime banned from Easy Jet. The milk ran out, then the ice, and the duty free sales attempt revealed some shortages in supply. Only my 2nd E.J. flight, the patience and holistic attitude shown by the flight crew was impressive, what a pity that so many passengers were happy to behave so badly, for so long, for no reason other than they seemed to think they were doing something funny or clever.
3
EasyJet
100 euros for this 1:20 domestic flight, still almost a third of what I paid on Portugal's disgraceful flag carrier on they way back. Absolutely full plane, well trained cabin crew. Curiously they didn't take the money after I booked, which I found very irregular. They called one day before the flight asking for my 'collaboration' due to their website's error that affected many customer's transactions, a bug they still hadn't identified how it happened. They need a base in Madeira and more routes from the island.
4
Turkish Airlines
100% unpleasant.I can not express the words I feel.
1
Jet2.com
10kg hand luggage included for short breaks is deal breaker for me and why I look for Jet2 flights first to my destinations. Having that already included in the price makes it easier to compare and budget. No issues with delays or cancellations, so can't comment on customer service, but anecdotally Jet2 are quick with refunds. Friendly staff on board and easy booking with the app.
5
Jet2.com
10out of10 fantastic service by ground staff and in flight staff very good landing on time clean made you feel safe jet 2 is now the only air line I be travelling from now on
3
EasyJet
10th October Bristol to Palma 12.45 left 15 mins early , arrived 35 mins early. Good take off, flight smooth and great landing. Plane was clean, can't complain. Never had any issues with easyJet and wish they would do flights to Palma from Newquay !
5
EasyJet
11 days from sending a message to easyjet actually getting a very basic reply from a foreign customer agent .... finally got a phone number toring 0330 551 5160.Rang it and was obviously in India with bad accents . it took awhile waiting on hold for him to return to the call but stated I will be able to access the booking online in 24 hrs (flight time changes caused it)If not then I get Visa Chargeback claim goingI cant access a holiday booking via my account says it does not exist is this 120 quid wasted?No surprise Jet2 is doing so well?
1
Lufthansa
11 hours of delay, caused by Lufthansa, and no compensation whatsoever, in spite of the European legislation foreseeing it. I expected a lot better from Lufthansa. No answer from their customer service in 3 months.
1
Ryanair
11 weeks now waiting for a Ryanair refund on cancelled flight
1
Grupo IAG
11.50 flight to London Gatwick from Nice airport. Had a boarding gate displayed already. Then the display screen said delayed. After a couple of hours (!!!) in limbo the BA site was updated. They decided to load us onto upopular late night flight - impossible to get out of Gatwick with public transport by then. So 11.50 is now 21.45. No attempt was made to rebook intonumerous flights to Heathrow, you cant leave the airport building, customer service centre says go to BA desk to rebook. But there areno such desk & few available BA staff hardly speak any English and are exemplary rudeand unhelpful towards a group of disabledtravellers in wheelchairs & passengers with children. Thanks for fun filled day sitging stuck in the departures area unable goleavethe airport building. 15 euro voucher would not buy anything much for 10 h delay. Sincerely hope BA would go blast, they hey hit new low again & again.
1
Norwegian
11/06/14 DY2430. 18/06/14 DY2451. I flew with a group of girls to Grand Canaria last month. I was impressed with this airline. The staff were approachable friendly caring and above all professional. The food I ordered was excellent. The flight was good too. I would like to say I was worried initially but would definitely fly again with them. Their staff are a credit to the airline.
10
Grupo IAG
11/11/2013 my companion and I flew from San Antonio to Chicago and there caught Aer Lingus Flight EI124. The Aircraft was an Airbus 330. The Senior Crew Flight attendant was a very compassionate woman who attended to us and all of those around us with interest and tenacity. The seats we paid $50 extra were extra leg room (perfect) the seat itself for me (I have a 44" waist was tight but tolerable). The food was very good (Lasagne) and the later sandwich (ham and cheese) was also very good and unexpected. Great flight. The return trip on 11/18/2013 Flight EI125 we thought OK now we'll see how it is in comparison. The Male Flight Attendant and also Senior Crew member was great as well. We had the same seats on the opposite side of the cabin. The amenities of even economy class on this Airline are excellent and a great value. The equipment is first class and the crew made me proud to be Irish American.
10
Grupo IAG
11/16/23 I booked for $3756. The outgoing flight had a 2 hr layover. On 3/7/24, I received an email that the layover was 1 hour shorter. I called 1-877-767-7970 and the agent told me that 1 hour was fine so I agreed. This was patently false. On 3/11/24, I received another email confirming my flight changes but the email included an over 7 hour layover at Heathrow. Not what I confirmed. I again called and told the agent about the 1st agent and that I had not confirmed this change. The agent told me I should take it up with operations on the website. I spent 30 minutes looking for that but I didn't see anywhere I could do so. The agent gave me some different flight options and I told her I would share them with my wife and call back. I found 1-800-247-9294 and called thinking that I was calling operations. Who was telling me the truth? The first agent who said my flight was fine or the 2nd who said it wasn't. I didn't want an over 7 hour layover. Who would? When I called that number, the agent said I was on standby. He kept repeating it over and over and over. I kept saying that I was confirmed. Finally I just said "now what" because we weren't getting anywhere and he hung up on me. Moments later I received 2 emails that my flights had been cancelled. All of them. In not one phone call did I ever say anything about cancelling. We were going to stick with the 7 hour layover but that last agent just kept insisting we were on standby. I called back several times over a period of days to tell my story including immediately after I had been discarded by that agent. In the end, I was awarded a $600 refund on my original ticket. Investigations are insisting that I cancelled my tickets. Why in the wide world would I do this? My tour in Scotland is not refundable. My wife's birthday isn't going to change. They tell me they listened to the calls but can't confirm the call where the agent hung up on me. No explanation of why I was on standby either. I have since booked the same flight with their airline. In every single call I made I asked for the tickets to be reinstated. I have been told repeatedly it was canceled on their site. I saw those options there, I did not do so. When an airline alters your flight to a large degree, you should be given options including a full refund. They should have simply rebooked a new set of tickets with a credit.
1
Jet2.com
11/2 hr late taking off
2
Pegasus Airlines
11677571 Numbered Query ref:!00D580I8eu.!500N20NwqsD:refVery bad service, writeing about problem with coustmer service about my Bol Bol point.I wrote to you 3 weeks ago, because I want to use my Bol Bol, and it dosen't work.I had to pay 20 euro for my 5 kg extra luggage on the 17/1.25 from ANT to CPH because Bol Bol didn't work, and you did'nt help me at all.You keep on sending the same mails about you Will get back to me.We even try to Call you, but the man in the callcenter could'nt help.So what to do, when you have Bol Bol you cant use?Every time I try online, I come to the last steep, but it did'nt accept Bol Bol, only cash, then it works.So im very unsatisfy with your coustmer service ( you have non )
1
Grupo AirFrance-KLM
12 days into a trip, no sign of baggage. wasted lots of money on hold on customer care lines, tracker just changes every day to a new flight for the baggage to come. I flew DUB-CDG-NIM but for some reason AF sent my luggage to IST. No answers, no support, not even a bit of sympathy.
1
Lufthansa
12 hours in Delays, when I got to where I'm going, No BAG! Never again if I can help it! So now it has been 4 days, they say they have found the bag, but no status update still no Bag. It is so sad!!!!!!!!!!! Spend so much money on a flight and get terrible results!!
1
Grupo IAG
12.00pm flight, Sunday 2nd August, however we weren't airborne until 12.40pm due to aircraft arriving late from Dusseldorf. Big queues at Check-in/bag drop in T2 but managed well by Staff. Only major complaint here is the extortionate €50 to Check-in a bag at airport (one-way) as I'd forgotten to online. Flight itself was staffed by an excellent crew who willingly engaged with passengers throughout. Service was relatively quick for such a packed flight and prices very reasonable. Bags in Lyon took 1/2 an hour to start delivery, for whatever reason as the airport seemed quiet, which inconvenienced my getting the onward train connection. All in all another decent job by AL.
8
Ryanair
12/08/2024 I was not satisfied!!! They did not let me on board the plane with all the priority, although the boarding was still underway. The Riga airport closed the doors to the plane in front of my nose. The information company said that they could offer me another flight to a completely different end of England, for which I also had to pay € 100. They did not offer any compensation for refusing to let me on board the plane, and in addition I had to buy a second ticket, plus the costs of travel from the other end of England to home and moral compensation! I do not recommend it, and I do not understand why this company is not prohibited from treating passengers like this and why their companies are not prohibited from flying!!!
1
Lufthansa
13 hour flight from singapore to Frankfurt and then onwards 2 hours from Frankfurt to Stavanger. Old planes, the whole experience felt dated. Next time i will book on an A350 or some plane that is not 20+ years old. Inflight screens were useless, no flight tracker working and touchscreens unresponsive. Worst food I've had in my 15 years travels back and forth to Asia.
2
SAS
13 hours before a strike SAS saw coming for over a month they decided to inform me about it. They don't inform the public at all what is going on. Their customer service is almost unreachable, and when I do reach them, they cannot help me with the most simple task, because 'it's against the rules'. They are curt and hang up when I start asking difficult questions. By far the worst customer service I've ever encountered.
1
EasyJet
13. Polite and knowledgeable representative. I didn't feel rushed. Very personable and efficient.
5
Lufthansa
13.07.2023 - flight booked from London to Berlin via Munich. The day before my scheduled flight from London - Munich was cancelled. Lufthansa shows in the app that I can get a refund straight away. I wasn't offered a different flight. I had to call the Customer Service. I was given no explanation why the flight was cancelled. The customer service was bad. I could not hear them despite the fact that I asked several times to speak up. My original flight was at 06:55, I was offered only late flights. 4 options were given via Brussels, Zurich, Frankfurt and one more which I can't remember. I chose the Zurich one as this one was the earliest one almost them all - operated by the Swiss. Upon arriving at Heathrow, everything seemed to be in order, one hour into waiting for my flight I got a message that the flight has been delayed. Immediately I went to Lufthansa's desk to check if I won't miss my Zurich - Berlin flight. I was told: don't worry Zurich-Berlin is late too and Zurich will deal with you, but this is not our problem here. 1.5 hours later we took off from Heathrow. Just before landing, we were advised by a Swiss crew what gates should we go to - connecting flights - once reaching the gate I saw on the screen Boarding. A few moments later they announced that the flight was completely cancelled and all passengers should go to Transit Desk. Once arrived there - a massive queue was there. Whilst waiting in the queue I called Lufthansa, once again unable to hear them, even though I asked to speak up, I was told no help will be given as I am already at the airport. Where should I be in Lufthansa's opinion during the connecting flights?Just before I called Lufthansa I received a message on my app stating that I have been put on the flight to the same day late at night Frankfurt and then I would have to wait until the following morning for my flight to Berlin. I was already short on my trip. I got frustrated with Lufthansa's terrible customer service so I hung up. I was assisted by Swiss staff who managed to put me on a Berlin flight which was already closed. They had to override the system to get me on it. I managed to get to Berlin but missed my pre-booked coach and lost money. No help or support from Customer Service. On the way back I was supposed to fly Berlin-Munich-London. Berlin to Munich flight was late, no reason was given. Once arrived at Munich airport no information about a delay was given we were supposed to take off at 16:05 but we did at 16:51 due to changing aircraft or so. No information to the passengers. Again terrible service. They refused to cover my extra expenses as well.
1
Jet2.com
13984942/W24HWhen booking this holiday, the agent made a complete mess of it. Initially she managed to cancel our 2025 holiday we had booked previously instead of booking the Xmas break. She was working from home and she was constantly interupted by her dog barking and because of her lack of attention to what she should have been doing she booked us for B&B instead of the Half Board option we stipulated, this only came apparent when we entered the restaurant on the first evening. We had to resort to upgrading to HB but due to the poor standard of food offered, we ate out after two nights - we have taken this up with the hotel directly. We have travelled with Jet 2 for over 10 years now and up until now had no bad experiences however this one broke the mould. The representative onsite was understanding however the company took the stance that we should have checked the paperwork prior to travelling however having never had any issues prior to this holiday we overlooked this mistake - they were unwilling to compensate us for the additional expense because of THEIR mistake. When you make mistakes, take ownership and don't resort to the small print ! We expected more from a company we have been faithfull to for over a decade.
1
Lufthansa
13hr flight from hell. Aircraft was dated and dirty. Food was… I don't even know what the food was, and you had to pay for a beer or a glass of wine… on a 13hr international flight from SIN-FRA?!?! Customer service from Lufthansa ground staff and star alliance staff was absolutely disgusting. I will NEVER EVER EVER EVER fly Lufthansa again. Even Lufthansa domestic has gone downhill in recent years. I'd happily book Ryanair over Lufthansa in future. 👎
1
EasyJet
14 March 2025, leaving Gatwick for Aberdeen. Carried on a small holdall and small cross-body bag. No problem.Same luggage on the way back 18 March 2025. At check in I was asked to size my small holdall, it fitted in the box.As we were about to board a jobsworth told me to size my holdall. I explained I had already done this and it wasn't a problem, she mumbled something and so I put my holdall into the size and surprise surprise it STILL fitted. Then just because she could, she then told me to put my cross body bag into the holdall as two bags weren't permitted, despite the fact that several people ahead of me had large rucksacks on their backs and were not asked to size them. There was even one lady who not only had a rucksack, but was also carrying a smaller rucksack over her shoulder. Still I'm sure little miss sunshine was pleased with herself.
2
Ryanair
14 euros for a flight but 40 euros for a small cabin bag... also, when I want to change flights, I have to pay x4 times more than the ticket itself... wouldn't prefer!
1
Ryanair
14 hours delay from dublin no one spoke to any passenger
1
Grupo AirFrance-KLM
14 hours flight with no food or water during 11 hours! We were served a meal 30min into the flight and then left starving and thirsty for another 11 hours, there was another light meal just before we landed but, in between meals not only once the trolley passed by offering water, coffee or a simple cake. I was shocked! I had travelled previously from Paris to Bangkok through Thai Airlines and had a completely different experience. We had 2 meals and other 2 or 3 snacks in a shorter flight. Ground work wasn't better. Having taken about 1 hour to drop a bag already checked in through the self check in machine.
4
Ryanair
14 people booked onto a flight together when we clicked automatic seat selection (the free option) I fell off my seat at the ability of the Ryanair seat selection algorithm to separate 14 people so well, I hope the guy who created that software is on some kind of bonus as it has earned Ryanair millions.
1
Lufthansa
14 weeks waiting for a refund!!!! and still no idea when I will get it. Don't try and ring Customer service just wasting hours of your time. Obviously wont use them again. Would give 0 stars but it wont let me
1
Grupo IAG
14.05 flight to Athens. Almost not worth to write a review as all previous once are so damming.Ground staff took my hand luggage away. I had to take all my electronics out laptop, iPad etc. shlepping them now loos around the plain. When I told them I had a tight follow on schedule they just told me to write a complaint.There is plenty of space in the overhead lockers. Poor management. BA service over the years has declined and declined. So upsetting and a total waist! If you can use Lufthansa, they are better on all levels, website, plains, logistic, agility and free digital papers.The BA flight attendances usually are really lovely!
1
Ryanair
14.11.2022 Vilnius - Dublin after 9 p.m., gates 11, more than an hour late to come to work. After that, they let all the people into the guardhouse and spent almost an hour there. I keep people on the plane in a pickle with too big a lawn outside, who got sick because of a stupid wish that Ryanair came up with. It was the worst flight ever. People are outraged by such service for a lot of money. Treat people like sheep. We are officially filing a major complaint. We request you to identify the culprits and punish them according to the laws.
1
EasyJet
14/01/2025 03:20pm UTC - Customer Service Advisor:As an explanation, once you would like to cancel a booking within 24hours once the booking has been made, you will be refunded with the fullamount minus the cancellation fee of 49 GBP.When I realised my date error, on reading your terms and conditions, itseemed it was cheaper to cancel the booking K8H3LQG and make a newbooking, which I did. The new booking was No. K8H3PJQ and cost me£50.12. It was made on the same day, but 20 minutes after the bookingNo. K8H3LQG, which had I cancelled.In your case, the booking was canceled from your side not our side andsince it was canceled so, the system need to deduct the cancellation feewhich is still higher the booking amount itself and that is why we are notable to refund this amount and we can refund you the tax amount of 15.15GBP.That is despicable ! I realised my mistake (made largely because Easyjetpresented me with the month of March's dates, not February, the monthwhen I was travelling.) within 20 minutes. It would have cost Easyjetnothing to allow me to cancel and rebook it. You are little better thanthieves in these circumstances. It is a pity that businesses like Easyjet seek to cash in on theslightest error. Yes I will certainly check any Easyjet bookings I make infuture. In fact I was just about to make a booking with you, but feel sodisappointed that I will look for another way of travelling.14/01/2025 03:30pm UTC - You:Your terms and conditions are so opaque, I would like you, as an expert, totell me the best way to proceed when one realises one has made a dateerror.I would like to emphasise that the employee who dealt with my issue was very good. It is the management and refund/charges policy of Easyjet that are despicable.
1
Turkish Airlines
15 Dec, Chicago - Istanbul, Turkish Airlines business class. Check-in was very quick at ORD airport with kind and very polite agent. Boarding was in order and a separate boarding line for Business class and Elite members. On board was greeted with a warm welcome. Pre takeoff had a glass of Champagne which was perfectly chilled and really enjoyed. Push back was on time. Very professional crew on board in business class. Chef came around and introduced himself and handed over the menu and later took the order for main course. Had ordered special meal AVML (Asian vegetarian meal). I was bit disappointed with the special meal as they have been serving the same food for more than a year now. Starter was great so was the main course. I am surprised to see that they have cut down on dessert. I had some desserts and they were delicious. The cabin was very quiet and could catch some sleep. Pre landing hot meal was also delicious. The best part of the whole flight was the crew who worked very hard to ensure each passenger was happy. In short TK has excellent product, catering is very healthy and plenty to choose from. The only complaint I have is, that they do not come and ask or refill the drink you are enjoying. I suggest they should improve this. Again I will be flying on TK business class end of March this year.
10
EasyJet
15 hour delay nobody at airport to explain anything .taken to a filthy hotel not offered food or drink until next day
1
EasyJet
15 minutes after we are due to take off the crew decide there is a problem with the water system! 40 minutes later we're still waiting for ground crew to bring steps! Shoddy flight management! Now over an hour late, water issue fixed and waiting still for paperwork. Lots of staff wandering about doing nothing and laughing! Loads of people ignoring mask rules and aside from the off message no real follow up on this! Appalling standards! Flight EZY5271 to Malaga!
1
Iberia
15 months ago we had the misfortune of almost flying with Iberia (outbound). As we were stood in line at the departure gate in Madrid Airport, boarding card in hand, the flight was cancelled. Technical problems were confirmed so compensation definately due. We tried at the the time to claim this but poor website, unclear process (we actually purchased through BA), and a general lack of interets on the part of Iberia, we did what I suspect they hoped for and gave up. 10 days ago I received an email advising how much compensation I'd been awarded, woo hoo. It asked for confirmation of name, full address, bank details and a copy of passport page. I made extra checks before sending this personal sensitive information. Today I received a reply (from a 'no reply' email address), so email was legit, saying 'we must repeat the resolution we offered in our previous communication'...which looks like they've changed their mind. So now they've breached data protection legislation (gathering data for no purpose) as well as the EU compensation rules. The sooner they go bust the better.
1
Lufthansa
15/12/2022 Frankfurt Airport. Flight to Milano at 21:50, delayed first time because "we can't find a crew for the plan", then flight cancelled. They tell us to go to "customer service" near Gate B but no-one is there and never be. We then run outside departure area to go to "customer service" in the hall to try to find a new flight or at least assistance. The queue is infinite. It's almost our turn when strikes 23h and all employees, like machines, get up and go away, leaving hundreds of bewildered travellers without rebooking a or accomodation for the night. Next day we return to rebook a new flight, another 1h queue, the employee at the counter was very nice, but the flight he booked us was cancelled 15 minutes later (we were blocked at security). We return to the service desk and they give us another ticket for another flight 6h later. We still are in the airport, not knowing our destiny. The worst thing of this experience is that there is no customer service inside departure area and so you feel lost. With no explanation whatsoever. Online procedure is not working 1 on 2 times. Really disappointed.
1
Ryanair
15Kg allowance for 50 quid, when traditional airlines allow 23, even easyjet does 20. it's complete theft.And 18 quid more per person (not per transaction) for paying with a debit card.I thought that european regulations forced companies to show the full price including the "extras". When you buy anything in the high street, retailers are forced to include VAT and other "extras".And apart from that, they treat you like dirt.The only reason I fly with them is because it may save me 4 hours drive.
1
Ryanair
16 emails over the past month. That's what it took to get Ryanair to agree to pay our hotel costs after our flight was cancelled.They refused every time, until suddenly agreeing. No reasons, no explanations, no apologies. Clearly just hoping we would give up. Dreadful company, unpleasant and unethical so-called 'customer service'.
1
Grupo AirFrance-KLM
16 hours flight need a little space and also a little comfort. On our flight from Amsterdam to Denpasar it was okBut on our way back it was terrible. We hardly had space for our legs. The seat in front of us was always falling back and the poor lady tried at least during the meals to sit in an uprite position. But no way would that function.The seats were really worn out and we had difficulties to keep sitting there.But at least we landed safe and after all, that's the most important thing.Too bad only that we payed 30,-€ each seat for the reservation of those "oldie seats ".
3
Ryanair
16 of December Manchester to Budapest fly delay 225 minutes. What Ryanair do nothing they got policy after 3 hours they looking after there customers. They even don't respond,for the case what I was open there site. They don't care customers at all ,but businesses....Not the customers fault pilot got sick we are on a "hot tube"without air for 4 extra hours than the second pilot build back 15 minutes....No pilot than extra hour to find out not have enough fuel.. Ryanair this is the 21 century. Why U can't find out no fuel ,before the replacement pilot arrived...why the company leader don't care lot's of 1 star feedback???Probably I never got real and correct answer...if you can , please choose other airline...This company useless
1
Ryanair
17 /08/2019 we had flight from Manchester to Tenerife.we had nd baggage: 40 x 25 x 20 cmno limit but they measured in airport it look like purses size.they charged for 3 handbags £75 for one way fly .i was bought 20 kilograms luggage I paid £100 .other fly companies they gives 8 kilograms free hand luggage .they aren't cheap they charge for everything.i know they gone ask money for plain toilet Soon.never again fly with them.
1
EasyJet
17 June EZY5453 London Gatwick to Paphos Dep 07.40. Arr 14.15. Returning Friday 28 June EZY 5454. As regular fliers to Cyprus we used the country's own carrier which we thought the best. For their own reasoning it is now difficult and expensive to use so we tried a charter airline then easyJet. EasyJet wins. Very helpful pleasant check in staff at Gatwick. Easy security. Contact with Captain on board who was professional but had a sense of humour. Excellent cabin crew. Good food good service. Our choice for the future.
10
Wizz Air
17 March 2014. Flight W62202 Luton to Budapest. I knew nothing about Wizz but was really pleasantly surprised! Crew really efficient and friendly. Seats comfortable and cabin looked very clean. Really could not fault the whole flight. I would certainly fly Wizz again and recommend it.
10
Lufthansa
17 NOV 2023 I am just arriving on Luthansa FLT 404 from Frankfurt. It is bad enough that many of us passengers almost missed our commection to this flight because even without flight delay the plane timeline to transfer was beyond tight. I literally had to run through the airport. Then once onboard this A340-300 I could not reach the cargo space to stow my bag. I told the flight attendant, an older very tall female. She completed disregarded my request for assistance and pointed to the luggage space accross from me, same height so I stood on the seat to stow my bag. Then she finally came to help. She lied to the Lead male flight attendant and claimed she said to wait for assistance. During the flight, not due to condensation, my new vest and blanket were getting soaked. The same flight attendant walked passed ignoring the light even when we were disembarking. Totally ignorant and unprofessional behavior.
1
Grupo IAG
17 calls to reschedule a flight. This airline is a complete nightmare.
1
Ryanair
17 days ago, I booked a holiday for my mum through Loveholidays and the flights were with Ryanair. The holiday is for 11 weeks' time. Four days after booking it, she was rushed into hospital and has been on oxygen ever since. She was due to go on holiday on her own but the hospital have advised her not to travel. I spent 3 hours talking to 3 different people at Ryanair and was told to sent the information over and she should get a refund. I can't send it as I'm not the passenger – I've been going round in circle with no one wanting to help. She would need to be verified to submit anything online but is in hospital, does not have her passport and has never even used the internet. I have sent numerous emails and no one will help. I just keep getting an automated reply, saying they are unable to help. Instead I've had to pay £500 cancellation fee on her behalf. This is exceptional circumstances, as how can someone who is in hospital and can't even stand up be expected to travel to Spain on their own! This is the worst airline ever!
1
Grupo AirFrance-KLM
17 september left Aalborg 06.30 / landed in Amsterdam at time. Group of 7 person - going to Edingburg - fligth 09.45 cansel. My Good - stay to 21.10 in the evening - and the group devided in two. Wery bad service/ Strange and Never again If I Can be free
1
Jet2.com
17/3 Newcastle was fine. Flight great. Staff lovely.21/3 Rome to Newcastle was completely different. Staff at check in had everyone lined up for ages. Chatting and laughing amongst themselves. Guy cane to put labels on cabin bags. No explanation or communication.Once through security- which was great - staff at boarding desk were incredibly rude. Flight repeatedly delayed (which was understandable given event at Heathrow) but zero communication. When barrier lifted at the time of boarding we went up to have the staff close the barrier without any explanation. Not sure if they were airport or Jet2 staffI was astounded. Staff on flight were 'ok'. Again, no explanation or apology for delayed flight. Disappointed.
3