Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Everything was as expected. Very friendly cabin staff | 5 |
Jet2.com | Everything was as hoped and expected. Very helpful and polite cabin staff… jet2 is always our go to airline. | 5 |
Jet2.com | Everything was as you would expect from a professional service. Thank you Jet2. | 5 |
Jet2.com | Everything was brilliant with flightsfood was great | 5 |
EasyJet | Everything was delayed the flight was delayed 2 hours and even when landing we had to wait 20 minutes for stairs to come. This airline is a joke never flying again. | 1 |
Jet2.com | Everything was done efficiently and above my expectations | 5 |
Jet2.com | Everything was easy from booking to traveling to and from out going to return. The only downside we were left at the hotel by the coach driver who stated "the next coach to the airport was ours, "thus incurring a further fare by taxi to the airport through no fault of our own. Would always travel by Jet2.l | 5 |
Jet2.com | Everything was easy from check -in to to arrivals and departure. Used Jet2 so I already know what to expect. | 4 |
Jet2.com | Everything was exactly as expected. We have travelled with Jet2 many many times without any issues. Value for money. | 5 |
Jet2.com | Everything was exactly as it should be with helpful, positive and friendly crew both in the airport terminals and in the plane.The plane was spotlessly clean and the food drinks just what was needed on a 4.5 hour flight in addition to being very reasonably priced.Overall a very good experience. | 5 |
Jet2.com | Everything was excellent | 5 |
Jet2.com | Everything was excellent as always | 5 |
Jet2.com | Everything was excellent from start to finish. We had an hour delay but after out experience with TUI, that made no difference. Just means I had time for an extra Latte! Everyone we interacted with from check in to the crew were all brilliant. Food and drink on board was good and reasonably priced. | 5 |
Jet2.com | Everything was excellent on both flights. Only fly with Jet2 these days | 5 |
Jet2.com | Everything was fab. On time, great service, lovely staff | 5 |
Jet2.com | Everything was fine and the staff were friendly and helpful, that makes the flight more relaxed | 5 |
Jet2.com | Everything was fine apart from our boarding experience, where we sat on the bus in the blazing sun for well over 20 minutes before it was moved to the shade as there was a delay in allowing us on to the plane, would have been better if we hadn't been put on the bus until they were ready for us to board. | 4 |
Jet2.com | Everything was fine but I booked seats on row one , but as I'm disabled I was told to move . So I have paid for the extra leg room , but disabled and 86 , I must ask you to kindly reimburse me the extra leg room fees on both journeys . They were 27th of September and 6th of October . | 4 |
Jet2.com | Everything was fine except for when I arrived back in Rome where there was no assistance waiting for me. | 3 |
Jet2.com | Everything was fine except the long wait at baggage check-in at Edinburgh. The self check-in machines were not in action and there were only 3 people dealing with passengers for at least 5 flights. We arrived at Edinburgh Airport 2 hours before our flight departure time but had to rush straight to the gate once our luggage was checked-in. Not a very relaxing start to our holiday.However we were well looked after by the attentive Jet2 staff on both flights. I can recommend booking food. It was served to us very soon after take-off. | 3 |
Jet2.com | Everything was fine no problems | 5 |
EasyJet | Everything was fine on the journey out. The way home is another story! The flight was delayed by several hours so we waited, then to be told the flight was cancelled. It was 8.30pm, we had a baby that needed to sleep and absolutely no idea what we could do. The reason they gave was because previous flights had been cancelled so staff had finished their shifts so it was tough! There were no other flights out until Monday (3 days after our cancelled flight) so we booked on. When we went on the app to check the flight the following day the app hadn't booked us on even though it had given us a confirmation and then the flight was full, so again we were back to square one. Flights with BA were over £1200 which we couldn't afford, there was another easyJet flight Tuesday AM, 5 days after our original cancelled flight however we ran the risk that could also be cancelled. We just wanted to get home! All in all we've spent around £1200 on hotels, food and eventually on day 4 we had to plan our own route via several trains, taxis and busses just to get back to our car at Gatwick (a 14 hour journey) We have a 1 year old and had no clothes etc with us as we'd left our bags with our family who were driving home the following week. There was absolutely no support from easyJet, they just said if you can find your own way home then keep the proof. Thank goodness we had some savings to be able to pay for all of this and we're just praying they pay us back. I can't imagine what someone would do in our situation with no extra money to have booked a hotel and find their own way home. EasyJet have disturbed thousands of peoples lives recently with cancelled flights and it's not fair. Total nightmare. | 1 |
Jet2.com | Everything was fine other than waiting 1 1/2 hours to refuel due to a downpour. Not Jet 2's fault although the cabin crew could have helped the situation by offering free tea / coffee and a biscuit to help the time pass and could be served and tidied away very quickly. | 4 |
Jet2.com | Everything was fine until the moved my mateFrom the door seat to the front he is capel ofSorting door out if there's a problemAnd also waiting an hour and a half because of teneffie airport | 5 |
EasyJet | Everything was fine, my request for the rebooking was successful. Thank you. | 5 |
Lufthansa | Everything was fine, the staff is kind, smiling and with sense of humour! I would travel with them again any time and recommend them to my family and friends! | 5 |
Jet2.com | Everything was fine. No problem. Little choice of sandwiches on our return flight! Everything else was good! | 5 |
Jet2.com | Everything was first class - flight on time and service on board first class | 5 |
Norwegian | Everything was going well until a sand storm hit the Canary Islands. We were half way there and had to return to Gatwick. Norwegian staff were useless in giving information. They put us up at the Gatwick Hilton for the night and said that they would contact us with any updates. They did not do this. They gave us a phone number to call, waste of time because nobody answers the phone. They said that they would email us with updates, even that didn't happen. We have lost 1 day of our holiday and their attitude is tough luck. Other planes are flying out to the Canary Islands today. But Norwegian are not. They have not even offered another flight on another airline. Totally unhappy. | 1 |
Jet2.com | Everything was good | 5 |
Jet2.com | Everything was good and everyone was very helpfull | 5 |
Jet2.com | Everything was good except food, to compare to the price that we paid the quality of food was poor and I hope you improv the quality of your meals in future. Thank you | 4 |
Jet2.com | Everything was good except the queue at Edinburgh Airport on return .Why don't they let families through to fast track passport control ? | 5 |
Jet2.com | Everything was good for a budget airline.Jet2 deserves the good reports it gets. | 5 |
Jet2.com | Everything was good on our flight only trip. On time both ways and very pleasant staff. The only disappointment is disembarking at Leeds/Bradford. Seems to take an age to get steps to the aircraft but then expecting in the region of 180 people to be able to fit into 2 buses to the terminal. People being pushed in when clearly there isn't sufficient space. Takes the edge off an otherwise enjoyable trip | 5 |
Jet2.com | Everything was good the air hostesses on the way back greeted everyone by there first names never ever had that it was really good it made you feel wanted | 5 |
Jet2.com | Everything was good, except that my suitcase got a little damage, but the trip was smooth, the agents and pmi airport were very kind | 4 |
Jet2.com | Everything was good, friendly team and all in time. | 5 |
Jet2.com | Everything was good. Leaving on time was the most important. | 3 |
Jet2.com | Everything was good. No complaints whatsoever. Very polite, helpful and friendly staff. | 5 |
Jet2.com | Everything was great . The staff friendly helpful and professional.The plane was comfortable and on time.One issue was that many of the carry on cases were well over the designated size and would not fit in the lockers causing problems for the flight crew.The bags should be screened at boarding and put into the hold if oversized. | 4 |
Jet2.com | Everything was great about our flights with Jet2 except for the very loud announcements which are unnerving and worse, with the too loud background music playi g one cannot hear the voice announcements - especially the announcements to do with safety. | 4 |
Jet2.com | Everything was great except the flight home was 2 hrs late but not your fault it was weather related. | 4 |
Jet2.com | Everything was great except when being called to board on return. First travelers were called then nothing so a free for all occurred. | 4 |
Jet2.com | Everything was great flight times staff all was good. | 5 |
Jet2.com | Everything was great it's why we like to book jet2 | 5 |
Jet2.com | Everything was great plane on time both ways no probs staff very good | 4 |
Jet2.com | Everything was great till we got to Kalamata airport to return home, arrived at the airport at 10:15 got checked in at 12:35 for a 13:00 flight. Not enough information from staff people arriving later getting checked in quicker because staff putting them in shorter queues, always when we arrive at Manchester it's bloody miles to passport control and the travelators haven't worked for years!! We're not all 18, not sure it's Jet 2s fault but it does put you off. | 3 |
Jet2.com | Everything was great with Jet 2. However, never will we fly into Liverpool again. | 5 |
Jet2.com | Everything was great, but I had difficulty with the check-in machines. As did my travel companions. | 4 |
Jet2.com | Everything was great, it was expensive for me but l have visited my family 😊The staff behavior was friendly.Smooth flight and no stress for check-in | 5 |
Jet2.com | Everything was great, no hassle and a lot better service than any other low cost airline. | 5 |
Jet2.com | Everything was great, no problem..the only thing was that I had to pay to sit next to my 3 year old son | 4 |
Jet2.com | Everything was great, until I asked for a cup of hot water........ which cost me £1:50, I know you have to charge, but it doesn't cost £1:50 for a cupboard cup.Maybe next time I may bring my own mug!!! | 4 |
EasyJet | Everything was great, very helpful. | 5 |
Jet2.com | Everything was great- slight delay going out and home but who cares eh, we were having a holiday beer in airport as we were going on holiday and didn't want to come home!! So win win. Friendly staff on board a fantastic flight, | 5 |
Jet2.com | Everything was great. On time, seats next to each other (without booking them). I have flown with Jet2 before and will again in July. Crew were lovely. | 5 |
Jet2.com | Everything was great. The landing on the first flight was slightly bumpy! | 4 |
Jet2.com | Everything was great.Staff very friendly, everything calm and with respect.Even though I didn't travel business class - definitely best budget airline company | 5 |
Jet2.com | Everything was in order, the flight was on time, no problems at all! | 5 |
Jet2.com | Everything was in place for me from the minute I got to East Midlands Airport, staff all very friendly and helpful as I am disabled could not have asked for anything better the staff were amazing | 5 |
Jet2.com | Everything was just right staff lovely flight was good landing was perfect (well done captain) no screaming kids lol | 5 |
EasyJet | Everything was nice I'm very happy as always, this was the best flight, thanks for the cabin crew manager Ashley Brittin very friendly and also focused on customer requests, all my appreciation for his work. But honestly I need more hot food on all EasyJet flights as they happen to be out of stock and hard to understand why they are missing. Very important to have more training for new staff otherwise mistakes happen, this time lucky Ashley is very polite and friendly to everyone, keeping all passengers in a very good mood. The pilot team was also very good.Thank you Ashley | 5 |
Grupo IAG | Everything was ok until our connecting flight in London, just before take off, we were on the runway, the pilot came on to announce an engine problem. After engineers tried to fix it while we waited on the plane for over an hour we were finally told that we would have to be evacuated and rebooked for another flight but not to worry because a special crew was waiting for us on the ground to help us and set us up in a hotel except that there was no one to help us. In fact everyone refused to help us. It was Saturday almost 8pm and they just wanted to go home. Anyone with a connecting flight couldn't rebook on the application because the app wouldn't disassociate our first flight with the connecting one in London and the staff saw this but still refused to help us. They gave us a phone number but there was only a message that said just to use the app. Finally I got someone on the phone who rebooked us for the next day. Now it's 10:30pm and I have to find a hotel room because the airline refused also to help us with that. So i had 2 choices either sleep in the airport or pay over 700GBP for a room. I don't have the money to pay for this but after a 10 hour flight, 8 hours of jet lag and the insane stress after the fact that no one from British Airways would help us I took the room. Of course I claimed reimbursement but that was over 3 weeks ago and I haven't heard anything since so I have no idea when or how much I'll be reimbursed, even though I'm not claiming any emotional compensation from the horrible situation they put me through due to their total indifference. It's financially difficult for me right now because the money I had to put out is equal to half my salary and of course it's impossible to reach them by phone. I feel still as i did on August 26 2023 completely trapped by them and their indifference with no solution or information | 1 |
Grupo AirFrance-KLM | Everything was ok until we landed to Amsterdam and on luggage section when I collect my bag I saw big damage (wheel was broken completely and side was torn completely. I reported the damage and then they told me to make a claim via website after few days I got the emails that in their good will they will pay me 100€ back for a bag of 750$ plus tax. I was not able to find repair shop near me and thats why they give me 100€ and from that moment they are not answering on my emails. I called customer support already 7 times and its always same answers they are not answering!DONT GO ANYWHERE WITH KLM. | 1 |
Jet2.com | Everything was ok until we left the check in as we had priority as my wife has mobility issues and uses a walking stick for balance, not enough to require a wheelchair thoughThe J2 advisor explained that we would be boarding with any one else with mobility issues first but that did not happen and a free for all on arriving at our destination too.Our return journey was very similar then crushed onto the transfer bus to the terminal was not a happy experienceMay be a lanyard system would help anyone with minor mobility issuesApart from that we have no problem with recommending Jet 2 | 3 |
Jet2.com | Everything was on time and all the staff from booking in to the flights were most helpful. | 5 |
SAS | Everything was on time and clean. Reason for my review is they where cheap with me. I needed to take some medication on a flight from Thessaloniki to Stockholm then going to Chicago. I requested water and was told i had to pay for it since the i had already drank the bottle they provided. I informed the flight attendant that i had $1,400.00 for this flight and take this trip many times but wanted to try this airline for the 1st time. However since i had to pay for a glass of water this wold be the last time i used SAS. Over a glass of water they lost my business and the business of my friends and family who make this trip annually at least once. I have family that do this trip 4 times a year. Add that up SAS and hope your water was worth it. | 2 |
Jet2.com | Everything was on time and staff happy and friendly | 5 |
Jet2.com | Everything was on time and the cabin service was very good | 4 |
Jet2.com | Everything was on time and went very smoothly. | 5 |
Jet2.com | Everything was on time staff was very helpful and polite cabin crew was excellent and well dressed a pleasure to fly with you yet again | 5 |
Jet2.com | Everything was on time, no hitches and very happy with our experiance | 5 |
Jet2.com | Everything was on time,all went smoothly. | 5 |
Jet2.com | Everything was on time. Flight was good. | 5 |
Jet2.com | Everything was on time. Following recent experiences with other airlines, this simple fact was greatly appreciated!Also all instructions were clear, and well-announced and the twilight check-in service for baggage is a really useful service. | 5 |
Jet2.com | Everything was on timeThat is very important | 4 |
Jet2.com | Everything was perfect | 5 |
Jet2.com | Everything was perfect as always except for our flight home the seats were so uncomfortable on this aeroplane we was so glad to land they were actually unbearable we flew at 21.35 on the 5th August from tenerife. | 4 |
Jet2.com | Everything was perfect flight..and meals | 5 |
Jet2.com | Everything was perfect from check in to landing | 5 |
Jet2.com | Everything was perfect from start to finish | 5 |
Jet2.com | Everything was perfect from start to finish, | 5 |
Jet2.com | Everything was perfect until we got home and the family were all covered in bites but I suffered for days and couldn't sleep with itching. I've discussed it with friends who have flown recently and they also suffered from bites. You don't seem to fumigate anymore | 3 |
Jet2.com | Everything was perfect, thank you | 5 |
Jet2.com | Everything was perfect. No problems. | 5 |
Jet2.com | Everything was really good , flight crew , price and flight times . Although I found the seating lacked leg room . | 4 |
Norwegian | Everything was seem ok for me when use this airline for first time. Nice staff, easy on board, no checking ticket on plane's gate like stupid Ryanair =))) ( i still use Ryanair but just don't like that checking). Will use again | 5 |
Jet2.com | Everything was simple and easy to navigate. Jet 2 staff were friendly and professional. A great flight. | 5 |
Jet2.com | Everything was simple and straightforward. Staff are always friendly and helpful if help is required. | 5 |
Jet2.com | Everything was smooth and easy from booking to landing! | 5 |
Jet2.com | Everything was smooth. No problems, no delays. So much better than our TUI flights a couple of months ago. | 5 |
Jet2.com | Everything was so easy from start to finish very relaxing flight and holiday. | 5 |
Jet2.com | Everything was so easy, efficient, friendly and comfortable - our grandsons loved their first ever flight! | 5 |
Jet2.com | Everything was so easy, the flight on time and stress free. The little touches for children such as the teddy bear passports were wonderful. Would now pick Jet2 first when booking a flight. The service was outstanding. | 5 |
Jet2.com | Everything was so organised. The check-in desk numbers, the door information and everything else was announced on time. The cabin crew was very friendly as well. We really enjoyed our flight. | 5 |
Jet2.com | Everything was so smooth compared to other companies and much more room in the flight. | 5 |
Jet2.com | Everything was so smooth, the check in staff were pleasant and helpful. The crew aboard the plane were efficient and friendly. Probably one of the best experiences flying we've had. | 5 |
Jet2.com | Everything was so well organised at airport and on plane. Great flight | 5 |
Jet2.com | Everything was spot on from airport to journey on plane. All staff on plane were excellent. | 5 |
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