Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Everyone is so helpful | 5 |
Ryanair | Everyone is struggling due to the pandemic, rules are changing fast and regular for entry to countries and leaving everyone in a tough place, most people book the flight and hotel separate these days.Where as a hotel is willing to cancel a refund ryan air are absolute rats, they are money grabbing scum that don't give a crap about anyone other than themselves.I'd love this company to go bust and its prob the best thing that could happen from a customer perspective so no one has to deal with their bullsh*t.I am never booking here again | 1 |
Ryanair | Everyone knows Ryanair has the worst customer service, but even still it's shocking. Over 6 months ago I put in a claim for a refund. Their position remains that they're too busy to look at it and will get around to it eventually. Really, 6 months? Pathetic. Never again. | 1 |
Grupo IAG | Everyone knows about their dysfunctional website, that's a moot point right now.But what's most disappointing is the way they handle award flights: practically, the business seats are non-existent, a big lie. I waited for the exact day to be released, at midnight - nothing; next day - nothing; a few days later - still nothing, where the partner airline does have seats available.Especially, in the light of the recent membership changes, I'm happy to leave these scammers and move on. | 1 |
Ryanair | Everyone knows how bad they are, but this time they've crossed the line. They're master in taking your money at all cost and not give it back when they're legally obligated. They've cancelled the flight in the last minute (FR2463), but magically they've rebooked all passengers to alternative one the next day, 12 hours after the original one. Apparently they've offered alternative accommodation which they've informed via text the next day after it was too late (pathetic). I couldn't flight the next day with risk of another cancellation, so I've rebooked to completely different flight. Now Ryanair doesn't want to refund the money for the cancelled flight which is ridiculous and probably not legal. They potentially make it legal at the edge, but make all the troubles and waste your time, so you won't be able to.First they've sent you cancellation e-mail 1h after flight was cancelled with the fake button to 'Apply for refund' which doesn't work, it redirect you to the booking page of alternative flight which cannot be cancelled (smart thugs). Then I've tried to use chat, but it was out-of-business hours. I had no other choice, but to call them in the morning. Guess what, while speaking to automatic robo voice, calling dozens of time and spent more money, I've tried literally all available options, each ending basically at the same message: "go to the website", and the line disconnected. Really? I've just tried all the available options on the website, that's why I'm calling to the phone which was available on the website. So it's some kind of circular logic. Then I've tried to use chat within business hours. First I was given the link to refundclaims page which didn't work at the end, because it errored (most likely, because from their perspective the flight was not cancelled, but "changed" to alternative flight?). Cancelled means cancelled, so it's ridiculous. Flight at different day is a different flight. It's absurd. Second time when chasing people at the chat to give me some other clues, as they cannot refund it via chat, and it was only available option to speak with humans, I've given another link, more hidden at help pages where I could create new request to "support". Guess what, after few hours, another automatic robot responded to give me options which I've already tried. This is pathetic. I had enough of wasted time. The company should be closed for having zero human support. | 1 |
Ryanair | Everyone knows that they are marketing dream, but I hate them more than I can say, expensive dressed as cheap is worse than expensive in my book. | 1 |
EasyJet | Everyone likes to give negative reviews, its an easy thing to do. I have recently had a bad experience with Easyjet concerning a 4.5+ hours delay on a flight from Birmingham to Belfast between Christmas and new year. Easyjet made it very easy to claim refund/compensation and I recieved well over and above the original ticket price so I am very happy indeed. Well done Easyjet and thank you. | 4 |
Ryanair | Everyone loves to hate Ryanair but still use their service because are cheap. It you pay peanuts you get monkeys! Ryanair has saved me a lot of money over the years but I don't expect anything if things go wrong. My worst experience was when they cancelled a flight during Covid and it took me a year to get my money back. They have a legal team to fight cases so think twice if you are considering the legal route for compensation. | 2 |
Ryanair | Everyone loves to hate Ryanair but still use their service because are cheap. It you pay peanuts you get monkeys! Ryanair has saved me a lot of money over the years but I don't expect anything if things go wrong. My worst experience was when they cancelled a flight during Covid and it took me a year to get my money back. They have a legal team to fight cases so think twice if you are considering the legal route for compensation.See more | 2 |
Jet2.com | Everyone off the staff could not be more helpful and they were so happy to make sure that everything was okay with you and could help you enough 😀 | 5 |
Grupo AirFrance-KLM | Everyone on the flight out from Manchester to Amsterdam and back were brilliant.The check in process was easy and planes were very clean.Couldn't fault any part of the service | 5 |
Ryanair | Everyone shouting same experience, complete lack of understanding what customer services is.With Covid 19 - we understand there will be delays giving refunds but to think you can chage to a voucher when customers have requested refunds just shows your companies true values - lies, cheats and money grabbers.By holding onto customers monies, you may well keep your company "afloat" for a little while, what are you going to do when you receive the huge fines we all hope you will get (and deserve)Disgusting behaviour. | 1 |
Jet2.com | Everyone ss helpful | 5 |
Jet2.com | Everyone very friendly and helpful and flight âœˆï¸ on time! | 5 |
Jet2.com | Everyone was Brilliant . | 5 |
Jet2.com | Everyone was amazing and really helped me | 5 |
Jet2.com | Everyone was friendly and it was smooth service. | 5 |
Jet2.com | Everyone was great from the start to finish! Staff were courteous, kind and always attentive.The website is very easy to use especially when adding skis etc to your luggage selection.Plus it was the cheapest flight to Innsbruck I could find l! | 5 |
Jet2.com | Everyone was helpful and we experienced no problems | 5 |
Jet2.com | Everyone was so friendly and wanted to talk. The service we received at check in and boarding gates was superb. The crew were so friendly and the information the pilot provided was great.On our return the team in Kos airport were so nice, they we so friendly and helpful. We did have to sit on the aircraft for 90 minutes before we managed to take off which was uncomfortable but once we were in the air it was very smooth. On arrival into Stansted everything went very smoothly and we got through really quickly to find our bags. Thank you | 5 |
EasyJet | Everyone was so rude at the Bristol airport branch, no help and made me feel like scum. I will not be flying with them again | 1 |
Jet2.com | Everyone was very helpful and friendly | 5 |
Jet2.com | Everyone was very helpful and gave an excellent service | 5 |
Jet2.com | Everyone was very helpful the cabin crew 100%. | 5 |
Jet2.com | Everyone was very helpful, smart and service was good. We were kept updated on progress during the flight and the ground staff in Edinburgh and Faro was good. | 5 |
Jet2.com | Everyone was welcoming a d smiling throughout the trip. I am not sure if it was the pilot or the head steward but his voice, instructions were clear and calming. Just see.ed to speak more than usual | 5 |
Jet2.com | Everyone went the extra mile to make the experience very happy experience for the whole familyI am looking forward to the same experience when I repeat the same flight from the same airport to the same country in 18 days . Excellent work Jet2 | 5 |
Lufthansa | Everyone who's not getting a response or being ignored by Lufthansa - Please start emailing these below. Maybe they will start to listen. I managed to get a response once I'd added these into my emails.Carsten Spohr (Chairman of the board) and also Jens Ritter (CEO) email addresses:carsten.spohr at dlh.dejens.ritter at dlh.deCustomer relations emails:customer.relations at lufthansa.combrqcustomerservice.xr at dlh.deMy experience has been truly awful. Customer service is similar to what you expect when you're being scammed.I've been ignored, cut off, live chat drops many times, misinformed, received contradictory advice and still no result.All I wanted to do was correct an error in the surname on my booking. I was told this was possible as long as I send proof e.g. passport to them. I did this and they kept rejecting due to missing marriage certificate. So many times I tried and spelled it out to them it's not due to marriage. I felt I was going mad as they kept replying with the same thing.Their document department can't talk with front line customer services so you can't get a coherent answer out of them.Then I was told it's 2 letters in a name change only. I asked where it states this in their T&Cs that I've signed up to. It doesn't. But that's 'their policy'. Someone else on customer services said it was 4 letters. Someone else said it not an issue. It's all recorded on the phone call and I refer them back to that. They don't listen or care.I raised a formal complaint. Had to go via their 'Feedback on a flight' route even though I hadn't flown yet. They ignored the request for a formal complaint.All in all, I haven't been able to make the name correction after many many hours dealing with Lufthansa and having to endure their awful service and seemingly clueless front line agents. | 1 |
Grupo IAG | Everything (aircraft, service, staff members) was awful. The flight was delayed by an hour. It was clear that the plane wasn't turned down to a high standard, which made me very anxious and question whether it's really safe. If the inside wasn't checked properly, were mechanical checks also done to a poor level?The entertainment system for my seat wasn't working but I couldn't move anywhere else as all other seats were fully booked (so as told). Wifi was't working so couldn't even use my iPad to watch anything. On a 14hr+ flight this was very disappointing. After paying to reserve a seat the least I expect was for everything to be in a working condition. I raised the issue to cabin crew, they did a reset but the issue remained. No one checked in again to see if the issue was resolved. A separate couple who was facing the same issue were constantly checked in with, apologised to and received preferential treatment such as additional drinks and initial choice of meal despite also being sat at the back of the plane. When I reported this to the staff again, they did a reset again but did not check in again or try to undertake additional tests. The crew were treating passengers unequally, which was unpleasant. Is it because I'm not a British citizen?One toilet was out of service. Other toilets were dirty from the beginning of the journey and toilet rolls holder was broken. Why weren't the issues resolved prior to take-off? People who knew the toilet was out of service used the area as a free space to congregate and chat. Some passengers stood and chat for multiple hours throughout the journey. They also had long chats with crew situated at the back of the plane. The loud chatting made it impossible to rest, and given I had no entertainment it was an extremely draining flight. Why didn't the crew usher people back to their seats after a certain length of time? I feel this should be done to respect people seated at the back who wish to rest. I even used earbuds but I still could hear them clearly because the crew and passengers were shouting rather than trying to chat quietly. Other flights use curtains at the back to reduce light pollution and noise but either the crew decided not to use them or they weren't fitted which made it difficult to sleep.The crew themselves didn't leave a good impression. Whether it was the chats about the products they bought in the country to resell, talking about how tired they were at the beginning of the flight, gossip around one of the cabin crews father in law being a trainer and how she would get less harsh treatment for mistakes she made or talk on the plane being old or the issues with the flight compared to other journeys – it was unprofessional, make BA look bad and causes anxiety – why are they chatting when I've rung for assistance and they don't come.The tables poor sloping downwards causing food to slide around and added stress when eating. I tried to stop my tray and burnt my arm on the tin food container.They skipped me when they are serving snacks. They served me coffee twice despite asking for tea – rather than apologising and fixing the issue they became defensive and implied that it was probably the milk that made it taste strange. Why would milk make tea taste like coffee? Why serve such milk in the first place is also questionable. After some of the recent examples of issues on aircrafts such as the recent crash at Haneda or the turbulence faced over Asia I want to feel like staff are well trained, professional and ready in times of emergency – this was not something I felt during my time on board.Overall, I'm extremely disappointed with the BA flight, frustrated that the service was of such a low standard. I wrote a formal complaint to BA about a month ago, but they still haven't got back to me with a right compensation. | 1 |
Jet2.com | Everything Was Perfect.The Staff Were Superb And The Service They Provided Was First Rate. | 5 |
Jet2.com | Everything about Jet2 is fab. The leg room is fabulous even in a standard seat! The air team, the ground staff and communications are all top notch. The other really pleasing aspect is actually being able to talk to someone when you need help about luggage, flight changes etc. The Jet2 app is also really helpful easy to use too though for alterations so you don't always need to speak to someone. I would fly Jet2 above any other company for those shorter flights. | 5 |
Jet2.com | Everything about Jet2 was fine. Booking on line was easy even for someone like me who is not very good with modern technology. The boarding process was a piece of cake and the cabin staff during the flight I couldn't fault. Other airlines should follow the standard set by Jet2 | 5 |
Grupo AirFrance-KLM | Everything about KLM is perfect, yet yesterday might be the last time I travel with KLM. I have traveled with KLM three times and all three times they have lost my luggage. I'd rather pay a higher price and at least receive my luggage the right place and time, next time I'll go on vacation. | 1 |
Jet2.com | Everything about arrangements went to plan and staff were very friendly and helpful. | 5 |
Jet2.com | Everything about booking flights via the Jet2 App is so simple and straight forward everything is in order and gives you the option to purchase or not.Flights, Luggage, Seats, Meals And insurance. | 5 |
Jet2.com | Everything about both flights, for the money and staff professionalism, was easily 5 star. But - and this is very specific to night flights back to Leeds Bradford - the fact that no bus is provided to get tired families carrying kids, old folks with dodgy knees and grumpy toddlers is why I cannot give 5 stars. It happens every flight. The VERY long walk from plane to passport control, including 3 flights of stairs with no lift or escalators available is just not acceptable. Every year the plane parks the furthest away from the main part of the airport, no doubt due to its late arrival, and then the walk begins. Had to help a mum up the stairs with babe in arms and a very sleepy toddler. Escalators at the very least please. Shorter distances and buses a must. Every other airport seems to manage it. Next year looking to fly from more customer friendly airport despite this one being our nearest. | 3 |
Jet2.com | Everything about both my flights was perfect. On time both ways. Service provided was excellent. Staff a credit to Jet2. Cannot fault anything. 10/10 | 5 |
EasyJet | Everything about easyjet flights is excellent, but…. Just recently you have started playing 'music' whilst boarding. I say music, it's more like torture, repetitive harsh chords that hurt your brain. Please! Why would you do that to us? We love you, don't be so unkind!!Give peace a chance 🙠| 4 |
Jet2.com | Everything about my flight was easy, comfortable spacious seat, friendly staff and reasonable price for a small luggage cabin case unlike other airline prices. Would recommend jet 2 to anyone. | 5 |
Jet2.com | Everything about my flights (Leeds-Bradford to Santorini, return) was as I would have wanted. Pre-trip information was clear and detailed. I particularly appreciated the 'twilight' check-in which was fast and efficient, and meant I had less to worry about in the morning of my flight. The planes were bright and spotlessly clean, the flight attendants were helpful and friendly, and the pre-ordered meal was lovely. There was a slight delay to my inbound flight (not the airline's fault) and we were kept informed throughout. Can't fault Jet2 on anything. | 5 |
Jet2.com | Everything about my trip with Jet2 was very good. All staff were friendly & polite from the airport on the plane and at the other end. | 4 |
Jet2.com | Everything about our flights great apart from being held on tarmac for 1 hour without a proper explanation, something about traffic control | 4 |
Jet2.com | Everything about our flights were really good 👠absolutely no complaints | 5 |
EasyJet | Everything about our recent trip to Munich was smooth and efficient. However the cancelled/rearranged flight cost us an extra night's accomodation and an extra day off of work. | 3 |
Jet2.com | Everything about our travel plan ,was so transparent and easy to navigate , Jet2 made our holiday stress free . I will be booking through for the foreseeable future | 5 |
Jet2.com | Everything about the Jet2 experience is great. | 5 |
Jet2.com | Everything about the Jet2 part of our trip was perfect: booking was easy, staff were welcoming and helpful, and the flights were smooth and enjoyable. | 5 |
Jet2.com | Everything about the airline was great. Check in at Glasgow and Tenerife South( TFS)worked well, despite being busy. The cabin crew were great and delays in the flights were made up.Only downside was the passport control at TFS-big queue and once through small area for big crowd at departure gate. | 5 |
Jet2.com | Everything about the booking, the flight, the promptness on both flights, catering onboard, standout service | 5 |
Jet2.com | Everything about the flight - from booking, all the communication, checking in, the flight itself and the crew, and the landing - was well executed, professional and considerate. | 5 |
Jet2.com | Everything about the flight from checking in to coming back excellent. I did flight only. Staff great, very friendly and helpful. | 5 |
Jet2.com | Everything about the flight was great except for the fact that we were on row 2 and the toilets smelt revolting. Everytime anyone went in we got a blast of a very unpleasant smell. | 4 |
Jet2.com | Everything about the flight was very good. | 5 |
Jet2.com | Everything about the ground staff and flight attendants was amazing. So very organised and stress free for me as a lone traveller. | 4 |
Jet2.com | Everything about the trip was first class !!!the only letdown is the walk from check in to the boarding must be a mile and half!!!!!!!!!! | 5 |
Ryanair | Everything about this airline is mediocre but there's something that makes it particularly bad. They allocate you a seat randomly, which means you are almost alway sat next to someone you don't know. They do this to force you to pay more money to specify your seat. No other airline does this, why does Ryanair? Answer: greed and a total lack of respect for their customers. | 1 |
Ryanair | Everything about this airline is set up to catch you out and charge you more money. They claim to be budget, but actually their end up costing far more than decent airlines due to their deliberate fine culture.I attempted to book a flight through their all, but there was an error. So I booked again. Turns out that Ryanair took my money the first time (without telling me, because their app encountered one of its frequent errors) and the second time. Both flights are of course in my name, impossible for me to catch both.Ryanair's customer service solution? "It's not our fault our app misinformed you." I was told that I should have assumed that the error message was actually erroneous and that there was no possible way to refund this double booking, despite their app lying to me.Cowboy airline. | 1 |
Turkish Airlines | Everything about this flight was very smooth and uneventful, in a good way. Staff, both on the ground and on board, were nice and accommodating. They even went above and beyond to address our needs before we requested. The seats are comfortable with ample leg room and a good, responsive IFE system. The main highlight was the food. For a 2.5-hour flight, we got a full meal, and everything tasted great. The flight departed and arrived on time, rounding up a good experience. | 10 |
EasyJet | Everything alright a few days before a flight. A 2 hours before a flight an information: the flight will be delayed. Ok... At first it was 20 minutes, then 40 minutes, then 1,5 hour. Geehhh... But we still fly, right? No! They started boarding us into the airplane and when half of the group was already inside the pilot came up and said "we won't fly today" and they blocked the rest of the people.What next? We had everything booked for our 1 week holiday. One option: the next flight is 3 days later. No way, that's half of our free time and we would must spend it waiting. Another option: there is a easyJet flight the same day with transfer in another country. Let's do it! Oh no, easyJet doesn't support changing the flights from direct to indirect flight... What the..?We were left ourselves without any rational option. Thanks for nothing. Customer support couldn't do nothing more than website features. Helpless.We end up booking the flight with another company the same day for higher price. | 1 |
Jet2.com | Everything always great I have assistance and I'm always looked after and feel very safe thank you all | 5 |
Jet2.com | Everything always runs soo smoothly.Great staff is always available to help with a smile.Onboard meals are tasty.What more do you want? | 5 |
Jet2.com | Everything always seems to run smoothly even with delays. Personnel helpful and informative. | 5 |
Jet2.com | Everything and everyone was amazing, will use with my family Jet2 again and again. | 5 |
EasyJet | Everything as easy as it could be. Swift serviceThank you | 5 |
Jet2.com | Everything as expected ,better than the rest | 5 |
Jet2.com | Everything as expected, helpful pleasant staff. | 5 |
Jet2.com | Everything as per our requirements ,prompt and curteous service, always someone on hand to help. | 5 |
Iberia | Everything bad, shamefulI had to try to sleep on the floor with a disabled person in the airport because their flight was late and we missed thé next flight. They refuse everything : help, tickets, hotel, voucher…they did nothing. | 1 |
Jet2.com | Everything bang on time. Courteous crew and a great breakfast both ways. I can never fault. Jet2 | 5 |
Ryanair | Everything designed to get as much money from the customer as possible. I was flying with my partner and was asked to pay 8 euros so that we are sure we fly together. I refused because I find it absolutely ridiculous to do that and of course the random allocation put us sitting appart. It doesn't make any difference for the company if we sit together or not so why make you pay for it? Very bad business move. | 1 |
Jet2.com | Everything easy and simple | 5 |
Jet2.com | Everything easy check in | 5 |
Jet2.com | Everything exactly as advertised, arrived early on both legs of the flight. | 5 |
Jet2.com | Everything excellent at all times. Staff super-friendly and helpful | 5 |
Jet2.com | Everything fine !7 | 5 |
Jet2.com | Everything fine as usual , very attentive and efficient polite and friendly | 5 |
Jet2.com | Everything fine no problems | 5 |
Jet2.com | Everything fine, staff helpful, meal good value. One negative - no hook to hang coat. | 4 |
Jet2.com | Everything from booking in to check in easy,Good value. | 5 |
Jet2.com | Everything from booking on the app to the flights completed was easy & efficient. | 5 |
Jet2.com | Everything from booking to boarding and inflight was efficient and easy to navigate. All of the staff were absolutely lovely. Gentle, cheerful and friendly. There was a lovely relaxed atmosphere both in the airport lounge and on board. Well done Jet 2 I'll definitely recommend you 😊 | 5 |
Jet2.com | Everything from booking to flights brilliant | 5 |
Jet2.com | Everything from booking to travelling went very smoothly indeed. The prices are more than reasonable too I found. | 5 |
Jet2.com | Everything from check in to arrival is carried out so professionally and by individuals who are friendly and care! | 5 |
Jet2.com | Everything from checkin through to the actual flight from Edinburgh to Prevesa was excellent.The return flight was just as efficient.All in all 10/10 | 5 |
Jet2.com | Everything from checking at the airport to checking in at the hotel was just perfect | 5 |
Jet2.com | Everything from checking to boarding was first class. Check in was a breeze and lovely check in staff. Lovely crew especially outbound and fantastic flight. Well done 💯 | 5 |
Ryanair | Everything from initial booking, through online check-in, to assistance with my wheelchair-bound mother, to the early arrival times and friendliness and efficiency of the staff, both in the air and on the ground, was of the highest calibre | 5 |
Jet2.com | Everything from security to landing worked like a dream, no dramas, no delays and early arrival at destination | 5 |
Jet2.com | Everything from start to finish all the help from the jet2 team in London and Tenerife | 5 |
Turkish Airlines | Everything from start to finish! Flight was pleasant and a five star service especially given it was only a flight which just over an hour. Very professional and well mannered.Very clean and big airport. I would recommend to arrive a little earlier though as I can imagine it get a little chaotic.Very satisfied and will definitely be booking with Turkish Airlines again. Thank you for a positive experience 😊 | 5 |
Jet2.com | Everything from start to finish….Booking easy, check in, quick & simple, boarding good (apart from the odd person who couldn't tell the difference between front & back). On board service was really good. Staff were excellent. Leg room was perfect.Take off was slightly delayed, but the time was made up during the flight.Happily using Jet2 again next year | 5 |
Jet2.com | Everything from the flight attendants to the check in staff!! On board food, drinks and duty free all efficiently managed. My first Jet2 flight in a long time but it certainly won't be my last!!!! | 5 |
Jet2.com | Everything goes according to schedule and cant fault our flight experience with Jet2. A bit more expensive than other carriers but good times for us | 5 |
EasyJet | Everything goes well! | 5 |
Ryanair | Everything goes wrong with Ryanair. You cannot check in via internet, then you go to normal check in and it will cost more than flight ticket itself! Then they won't tell you that the flight is delayed 8 hours. No one answers from customer service. Don't ever use this flight company. They are stealing your monet and actually there is no flights to your destination | 1 |
Jet2.com | Everything going to plan from the start flights on time and the twilight luggage drop is so helpful | 5 |
Jet2.com | Everything good | 4 |
Jet2.com | Everything good as usual with Jet2. One minor issue. Travelling with my wife who had booked assisted travel. At Malaga airport We we taken to a gate (31) quite early and sat in the yellow seats at the gate. Unfortunately you cannot see any departure board or electronic sign from their. The gate changed and assistance came to take others away to new gate. We we left unaware wether we would be picked up again. I had to go and find an assistance person and ask if he could take to new gate. As he was dropping others of he's was not keen to take us as we were note on his electronic pad. At my insistence he did let us on his buggy then stopped at the assistance desk to check we were valid and take us on our way. All turned out ok but had my wife been on her own she would have been left there. I think Jet2 should review the position of the assistance seats at gate 31. BA even tried to check us in twice whilst Sat their. | 4 |
Lufthansa | Everything good with them! Fast costumer service and everything! Thank you ðŸ™ðŸ½ | 5 |
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