Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Excellent assistance at both airports.Apart from leaving an hour late in Madeira all was good.I had to ask why the delay as no one was offering an explanation.Jet 2 staff at Edinburgh airport excellent | 5 |
Jet2.com | Excellent assistance for my husband. Good flight friendly staff. Fast disembarking | 5 |
Jet2.com | Excellent assistance in the Luggage area.Friendly and helpful staff on the plane. | 5 |
Jet2.com | Excellent assisted travel was excellent I didn't get it on the way out because wasn't sure what to do but will always have this in future as my mobility isn't good and it saved me from my pain. Walking from the car park kills me so good to know when inside I can get help. Staff are always helpful and polite always try to fly jet 2 now. Thankyou. | 5 |
Jet2.com | Excellent assisted travel, both going and returning at both airports. | 5 |
EasyJet | Excellent attention to the issue | 5 |
Jet2.com | Excellent big plane friendly staff and no turbulence | 5 |
Jet2.com | Excellent boarding procedure in Kos with with helpful ground personnel for us with child and elderly handicapped person. Whole family loaded into plane by side door, albeit late and had problems with small hand luggages. | 5 |
Jet2.com | Excellent booking in procedure, and first rate cabin crew, keeping us up to date with flight details | 5 |
Jet2.com | Excellent booking procedure comfortable flight and extremely helpful staff. A highly recommended company used frequently. | 5 |
Norwegian | Excellent budget airline for short European flights from London Gatwick. They tend to have flight times that are slightly more convenient for me than other budget carriers.I try to travel light so I don't have baggage to check-in so the self-service check-in machines are easy to use.The seats are as comfortable as you would expect in economy and the crew are polite. | 5 |
Jet2.com | Excellent budget airline. | 5 |
Jet2.com | Excellent cabin and ground staff, clean plane, everything ran to time. Lovely start and end to our holiday. | 5 |
Jet2.com | Excellent cabin crew | 5 |
Jet2.com | Excellent cabin crew and good flight. Arrived early which is always a bonus | 5 |
Jet2.com | Excellent cabin crew who dealt with a serious situation with in the upmost professional manner | 5 |
Jet2.com | Excellent cabin crewGood communication regarding flightHelpful ground crew. | 5 |
EasyJet | Excellent care | 5 |
Jet2.com | Excellent check in process which was very quick with plenty of staff on duty. Good boarding and reasonable in flight experience | 5 |
Jet2.com | Excellent check in service bham airport very efficient no problemsSuffered a 2 hour delay at Nice airport due to French air traffic Capt of flight kept is informed very professional | 5 |
Jet2.com | Excellent check in with loads of desks and no queue. Comfortable flight. Member of staff in baggage reclaim for any issues. | 5 |
Jet2.com | Excellent check in, flight, in flight service as always with Jet 2.Wish they would start a loyalty programme like Monarch used to have, that would make them be even more enticing 😠| 5 |
Jet2.com | Excellent check in. Boarded on time, pleasant flight, landed early. | 4 |
Jet2.com | Excellent check in. Good staff. | 5 |
Jet2.com | Excellent checking in as always.Friendly service at airport and on board. | 5 |
Jet2.com | Excellent choice of last minute holidays. Site easy to navigate. | 5 |
Jet2.com | Excellent clean aircraft and a welcoming crew on board.Lots of information from the cockpit and great service, food and drinks on the way.A brilliant way to start and finish a holiday break.Well done!! | 5 |
Jet2.com | Excellent clean cabin, crew very friendly and efficient.Flight going out to Alicante was flown by an Irish sounding captain, the information that he provided was superb, clear and very informativeFlights are pretty good with regards to schedules | 5 |
Jet2.com | Excellent comfortable flight and on board customer service. Landed spot on time at Newcastle Airport from Kefalonia. | 5 |
Jet2.com | Excellent communication and customer service from booking to return from holiday.Twilight check in was great.Flights on time and staff very pleasant and efficient.Thank You would not consider flights / holidays with any other company now. | 5 |
Jet2.com | Excellent communication and helpful staff.Reasonable prices ,easy to book and access app.Good luggage weight allowance .Smooth journeys both ways. | 5 |
EasyJet | Excellent communication from Nada and was a pleasure to deal with. Helped answer my questions and eased my anxiety. Thank you | 5 |
Jet2.com | Excellent communication with quick and easy check in process to and from resort. | 5 |
Jet2.com | Excellent communication, good flights, lots of very helpful staff at both airports. Will be using you again! | 5 |
Jet2.com | Excellent communication, great service on the flight and far better than any of the budget airlines and would definitely recommend Jet2. | 5 |
Jet2.com | Excellent communication- kept us updated with information about checkin, flight schedules, travel & airport disruption. | 5 |
EasyJet | Excellent communicator.Helpful.Informative. | 5 |
Jet2.com | Excellent company | 5 |
EasyJet | Excellent company and airline that gets you to where you need to go, the website works excellently with no issues, crew are always friendly and happy to help in anyway possible and ground team work extremely hard to make sure ever part of your journey goes smoothly and on time! | 5 |
EasyJet | Excellent costumer service by Mina. She manage to help me in a very professional and efficient way. Thank you â˜ºï¸ | 5 |
Jet2.com | Excellent crew / a credit to your company. | 5 |
Jet2.com | Excellent crew and flight times .. captain 1st class with info & updates ..Fantastic value and service ..Willalways choose Jet2 when travelling.. | 5 |
Jet2.com | Excellent crew staff and good communication from the pilot | 5 |
Jet2.com | Excellent customer care and service. | 5 |
Jet2.com | Excellent customer care and service. 10/10 I cannot praise them highly enough | 5 |
Jet2.com | Excellent customer care when booking flights over the phone. | 5 |
Jet2.com | Excellent customer care, staff very friendly and helpful, however I find the aircraft's seats very uncomfortable for a five-hour journey, with very basic facilities. Even the windows don't have blinds. During my last trip to Cyprus the sun was shining on me for most of the flight.It was very uncomfortable. I couldn't even use my tablet to watch a movie, because of the sun's glare. I couldn't wait to get off it. | 4 |
Jet2.com | Excellent customer relationship with the Jet 2 team from check in to check out always helpful long may it continue | 5 |
Jet2.com | Excellent customer service | 5 |
Lufthansa | Excellent customer service (although not very fast in response). Very reasonable with customer requests, responsive, and great in-air service. | 5 |
EasyJet | Excellent customer service - Mohammad was great. Chat functionality is a bit slow and difficult to find answers to less common questions but once through to an advisor everything was very efficient and helpful. | 4 |
EasyJet | Excellent customer service - was easy to contact 24/7 and customer support assistant was very friendly, polite and efficient | 5 |
EasyJet | Excellent customer service .very patient and helpful | 5 |
EasyJet | Excellent customer service adding an infant. | 5 |
EasyJet | Excellent customer service advisor. Whole process to cancel changed flights was very easily done via the online chat facility | 5 |
EasyJet | Excellent customer service and Rosa was very helpful | 5 |
Jet2.com | Excellent customer service and both flights departed on time and even landed a head of schedule. | 5 |
Jet2.com | Excellent customer service and communication | 5 |
Jet2.com | Excellent customer service and friendliness of staff | 5 |
Jet2.com | Excellent customer service and pleasant airline staff, unlike travelling with a certain other budget airline. Thank you. | 5 |
Jet2.com | Excellent customer service and the flight attendants were very helpful | 5 |
Jet2.com | Excellent customer service and we required special assistance for an elderly relative on our return journey which was exceptional. | 5 |
Jet2.com | Excellent customer service as always.I had picked up a cabin crew bag by mistake (sorry Ben) instead of my own when we landed on a late flight to Lanzarote and they sorted it for me by early next morning. Special thanks to Erkin! | 5 |
Jet2.com | Excellent customer service at both airports outbound & Inbound. Security was swift. Cabin crew were excellent smart well presented | 5 |
Jet2.com | Excellent customer service at check in and on-board. | 5 |
Jet2.com | Excellent customer service at the airport and on board. Very professional, polite and relaxed - made us feel comfortable and welcome. Flights on time. Difficult to hear announcements from flight deck. | 5 |
Jet2.com | Excellent customer service both at the airport and on the plane. Everything explained before going into airport which made things go very smoothly. | 5 |
Jet2.com | Excellent customer service both on the ground and in the with an abundance of friendly, well trained staff. | 5 |
Grupo AirFrance-KLM | Excellent customer service desk of KLM! We needed to reschedule some tickets, due to the problems with Jet Airways. When you call their customer service center, they picked up the phone in 1 minute - - they know already based on my phone who I am - for whom I booked - the problem and - within 2 minutes they solved the problem and before I hang up I had new tickets in my mailbox. Needed them three times in the last week. Three times really excellent service. Costs a bit more, but worthwhile. | 9 |
Jet2.com | Excellent customer service despite unavoidable delays | 5 |
Jet2.com | Excellent customer service especially in Turkey Bodrum-Milas airport. Thanks guys. | 5 |
EasyJet | Excellent customer service from Heba following an internet online booking issue. Very friendly and efficient and resolved our booking query speedily. Most grateful. | 5 |
Jet2.com | Excellent customer service from Jet2 staff, at the airports and on the flights thank you. | 5 |
Jet2.com | Excellent customer service from Jet2 yet again. Airport staff helpful and welcoming. Cabin crew very good too . | 5 |
EasyJet | Excellent customer service from Julius whom I chatted with today. He was helpful and patient with my flight change enquiries. | 5 |
EasyJet | Excellent customer service from Julius. The wait time transferring from Bot to Human Advisor took about 10 mins which I thought was very good. Would like to have the ability to be able to contact the same Human Advisor if I need to follow up rather than go through the whole process again. | 5 |
EasyJet | Excellent customer service from Mohammed | 5 |
EasyJet | Excellent customer service from Saif! | 5 |
EasyJet | Excellent customer service from Saif. Our flight times had been changed to inconvenient times but he was able to move us to other flights free of charge. | 4 |
EasyJet | Excellent customer service from Zaid, much appreciated. Resolved an issue we had quickly and efficiently. | 5 |
Jet2.com | Excellent customer service from all the staff from check-in to cabin crew. Flight was on time and a great company to fly with. | 5 |
Jet2.com | Excellent customer service from booking to reaching destination. All staff are professional and friendly . | 5 |
Jet2.com | Excellent customer service from check in to the flight. Cabin crew were very friendly and helpful | 4 |
Jet2.com | Excellent customer service from start to finish of my journey | 5 |
Jet2.com | Excellent customer service from start to finish. Lovely staff particularly Jordan Duty Manager and Rachel Duty Manager and Hollie (cabin crew). Just too many good staff to mention. Wouldn't fly with anyone else and always highly recommend to everyone. Keep up the good work Jet 2 😊 | 5 |
Grupo IAG | Excellent customer service from start to finish. This time checking in at the Warsaw Chopin airport was trouble free, the flight and service aboard very pleasant. Tha cabin, seats and toilets were clean. The landing amazing and punctual. | 5 |
Jet2.com | Excellent customer service on and off the fligth! | 5 |
Jet2.com | Excellent customer service on board | 5 |
SAS | Excellent customer service on the telephone. Nice plane, fair food. Comfortable seats but worst airport very unfriendly airport people. They changed the gate we did not know missed our plane and our cruise. They were not very helpful and didn't care. | 2 |
EasyJet | Excellent customer service provided on chat. | 5 |
EasyJet | Excellent customer service start to finish.Glasgow-Faro-Glasgow.17/05/2023 to 31/05/2023.Only negative was the transfer arrangements for our daughter in a wheelchair. Transfer company would not take a foldable wheelchair. No space apparently.They offered to send another vehicle but we would have to pay extra even though the transfer is included in the price.We arranged our own transfer because we did not want to give the first transfer company our money. The xabin crew on both flights were excellent. Also the airport staff at both ends.Flights were on time.No delays.Would definitely use Easyjet Holidays again.4 stars not 5 because of the transfer problems. | 4 |
EasyJet | Excellent customer service team! Assisted speedily with flight booking and confirmations. | 5 |
Jet2.com | Excellent customer service throughout all touch points. | 5 |
Jet2.com | Excellent customer service throughout. Check in team member at Alicante especially helpful.Flights on time and smooth boarding process. | 5 |
EasyJet | Excellent customer service to change a return flight | 5 |
EasyJet | Excellent customer service very polite and helpful. The lady managed to correct the information in a very knowledgeably way, so my concern has completely disappeared. | 5 |
EasyJet | Excellent customer service via chat feature to change return flight for one passenger. Smooth, efficient and friendly | 5 |
EasyJet | Excellent customer service when I needed to change flights! | 5 |
EasyJet | Excellent customer service when I realised that I had not included middle names on the booking form and needed to add them. Didn't realise until late at night and contacted Easyjet through 24/7 chat. Representative was extremely helpful and sorted it for me. I'm very relieved it has been sorted straight away. | 5 |
EasyJet | Excellent customer service when my flight was cancelled because of new governmental flight restrictions. I phoned on 28th January 2021 asking for a refund, spending only fifteen minutes on the phone including holding time. Full repayment reached my bank only three days after. | 5 |
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