Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Excellent customer service 👠| 5 |
EasyJet | Excellent customer service! The representative was very helpful and efficient in resolving my issue. They quickly understood my situation and assisted me with professionalism and kindness. I truly appreciate their support. Thank youï¼ | 5 |
EasyJet | Excellent customer service, Haneen surpassed my expectations. | 5 |
EasyJet | Excellent customer service, I had accidentally used Nick for my booking (full name is Nicholas) website said it was £98 to change. Sent Easyjet a message via Twitter and Ebrahim sorted it out in five minutes. Gold star for this employee! Thanks again. | 5 |
Jet2.com | Excellent customer service, delays well communicated | 5 |
EasyJet | Excellent customer service, easy to amend booking | 5 |
Jet2.com | Excellent customer service, made to feel valued. We travelled with 3 kids and the staff were excellent and so helpful | 5 |
Jet2.com | Excellent customer service, super friendly and helpful staff, excellent communication every step of the way. Family friendly airline. The Jet2 app is brilliant. The less paperwork, the better! | 5 |
EasyJet | Excellent customer service, thank you. | 5 |
EasyJet | Excellent customer service, very happy. The chat opened promptly with bot guiding first and then a live person!All well done. | 5 |
Iberia | Excellent customer service, very helpful on board staff,check in and transfers. | 5 |
Grupo AirFrance-KLM | Excellent customer service, very reliable network and highly professional crew/new aircraft. Exactly what I want when air-travelling. | 5 |
Jet2.com | Excellent customer service. | 5 |
Jet2.com | Excellent customer service. A member of staff was in the arrival hall at Birmingham to explain that bags would be delayed - that's a first...! Staff on hand to direct passengers through the major works at the airport | 5 |
Jet2.com | Excellent customer service. Cheaper than easy jet & no comparison in terms of service. No cues outgoing or inbound. In airport staff professional & efficient. First time we have used the airline, we were so impressed we booked for the following year on our return & it was cheaper! Thank you. Highly reccomend this airline | 5 |
EasyJet | Excellent customer service. Helpful and a quick response on line. | 5 |
EasyJet | Excellent customer service. I chatted with Kinda via the website as some of my details had changed ahead of my flight. Kinda was excellent - very responsive and helped me very quickly. | 5 |
Grupo AirFrance-KLM | Excellent customer service. My flight was running 10mins late and I missed my connecting flight. KLM staff conected me quickly with a replacement flight. I often travel with KLM and this is the first time I've had an issue and I couldn't have asked for more professional and polite service from KLM staff. | 5 |
EasyJet | Excellent customer service. My tickets came by email with my wife's name on both, not sure how. Difficult to change online as unclear as to whether I was paying for 2 flight changes. Spoke to customer services and they sorted it without cost! Can't believe it was so good! | 5 |
EasyJet | Excellent customer service. Thank you | 5 |
EasyJet | Excellent customer service. The customer service representative via the chat box was extremely helpful, clear and resolved my issue in a timely manner. | 5 |
EasyJet | Excellent customer service. The person had a lot of patience and was able to solve my booking mistake. Very professional and fast. | 5 |
Jet2.com | Excellent customer service. Very friendly and helpful cabin crew. Their special assistance really was special. | 5 |
Jet2.com | Excellent customer service. We had to cancel our package holidays and lost our deposit but Jet2 got in touch offering to return our deposit if we'd like to rearrange our trip away. Their advisor was really nice and helpful, 5 star service! | 5 |
Jet2.com | Excellent customer service.Great flightWill use Jet2 again | 5 |
Grupo IAG | Excellent customer services from Kim at Special assistance!!! Highly recommend | 5 |
Jet2.com | Excellent customer services from twilight luggage drop to flight home.Can't fault Jet2. | 5 |
EasyJet | Excellent customer services, easy to get full refund of fare straight away whilst I was on the phone. Very pleasantly surprised.The flight changed because of COVID, new flight was 2 hours earlier, so they emailed and offered a swap/voucher or to call and speak to an advisor. The woman I spoke to was really helpful and efficient and although the muzak was terrible whilst I was on hold, she was very apologetic that it took a while and she completed the refund then and there.Easyjet is an inexpensive airline but incomparably better than Ryan Air who I won't fly with because of previous experiences trying to arrange a refund. | 5 |
Pegasus Airlines | Excellent customer support service, the best of all airlines. I had a problem with rebooking of a flight to Jeddah from Istanbul for our group and they were very kind and understanding. | 5 |
Eurowings | Excellent customer support! Very friendly even during these times. | 5 |
EasyJet | Excellent customer support. Fadi was exceptional. | 5 |
Jet2.com | Excellent customer.er service .staff polite and helpful. | 5 |
Jet2.com | Excellent departure from Newcastle with a quicker flight than scheduled | 4 |
Jet2.com | Excellent departure times from both Newcastle and Alicante, also the Jet2 staff are an asset to the airline. | 5 |
Jet2.com | Excellent efficient and pleasant ground staff. Flight attendant dealt swiftly and effectively with a rowdy bunch of golfers before we had even started taxiing. | 5 |
EasyJet | Excellent efficient service | 5 |
Jet2.com | Excellent especially Captain Marshall who kept us informed with interesting comments throughout the flight thus reducing the boredom of a long flight. Also a very smooth landing | 5 |
Jet2.com | Excellent except for return which was almost an hour late. No reason was given! | 4 |
Jet2.com | Excellent except ran out of ALL sandwiches on flight home | 5 |
Jet2.com | Excellent experience | 5 |
Jet2.com | Excellent experience - there were very helpful Jet2 staff on the ground making transit through the airports very easy and stress free. The aircraft were clean and comfortable. The stewards helpful and we were given updates about the flight from the pilots. Excellent teamwork. | 5 |
Jet2.com | Excellent experience all round. Staff were so friendly and helpful from the moment we arrived at Glasgow airport. Check in was swift and well organised with lots of desks and staff. Lovely to have people wish you a happy holiday. Similar experience on leaving Lanzarote, helpful, pleasant team members making the whole process smooth. I'd definitely be keen to travel with Jet2 in future. | 5 |
EasyJet | Excellent experience at Malaga. I was late for a flight and they couldn't have been any more helpful or understanding. The in flight support was great too. A cut above their rivals | 5 |
Grupo AirFrance-KLM | Excellent experience flying Manchester to Rio in economy class. Plenty of refreshments, tasty food and attentive staff. Comfortable flight with great choice of films etc. I was so impressed with this experience that I decided to book business class for the return overnight journey. However, whilst it was a novelty for me to fly business class for the first time, the experience did not live up to my expectations. Bland food, less-attentive staff than in economy and when I sent an email to express some issues I had in business class I received a reply that was dismissive and slightly patronising. Would recommend KLM for economy but would think twice about paying extra to fly in business class. | 4 |
Jet2.com | Excellent experience from start to finish. We stayed at the airport the night before as it was an early start so made use of the twilight check in which made life a lot easier. Both outward and return flights were in time, and staff were friendly and helpful. The mini passports and stickers that the kids were given at check in also went down a treat. Great start to our holiday! | 5 |
Jet2.com | Excellent experience from start to finish.Amazing all round, not 1 issue or problem I can think of. | 5 |
Turkish Airlines | Excellent experience on our flights from London Gatwick to Johannesburg via Istanbul return. Turkish Airlines staff were friendly from check in through to the gate and on board, we could not fault. The service on board with complementary Turkish Delight, hot towels, menus and well stocked amenity kits was excellent, as was the quality of food - which really was high for an airline. The IFE was very good with plenty of choice, whilst the leg room was certainly not an issue despite me being 6ft 4. Would certainly fly with them again. | 9 |
EasyJet | Excellent experience using their chat service. Took a while to connect but when it did they were very helpful and sorted my change of flight very quickly.. | 5 |
Jet2.com | Excellent experience with Jet2 no problems or issues | 5 |
SAS | Excellent experience with SAS Scandinavian. Online check in perfect, helpful staff at bag drop. Onboard the crew were friendly, served free tea with top-ups. Flight deck crew excellent in very challenging conditions, force 9 winds at Heathrow and thick fog at Oslo. Bags delivered quickly at Oslo. Very good value and will use again. | 9 |
EasyJet | Excellent experience with easyJet customer service. I called them to ask for clarification on some changing Covid rules, they were super helpful and gave me a quick clear answer. Less than 48 hours before the flight i had to cancel one of the tickets as the rule changes meant my partner could not come with. I called easyJet hoping for a voucher or the chance to move the flight to later in the year but they gave me a full refund! Highly recommended, best budget Covid airline. Website is clear and detailed and twice now customer service operators have been super to me! 5 stars! | 5 |
Jet2.com | Excellent experience with jet2 flight. Well organised in Bristol Airport and Lanzarote 🇪🇸 Airport with regard to staff . The time of the flights was excellent as do not like late flights. | 4 |
Jet2.com | Excellent experience, as usual. Efficient service, great staff. Always a pleasure to use Jet2, unlike other airlines! | 5 |
Grupo AirFrance-KLM | Excellent experience, staff are first class, food and entertainment very high standard, easy of travel and ground support excellent, 5 stars all round, seat very comfortable with loads of space, highly recommend. | 10 |
Jet2.com | Excellent experience, the staff were all very friendly from airport and on the plane. We had extra leg room so got chatting with crew members on flights! Best flights been on the last few years | 5 |
Jet2.com | Excellent experience. | 5 |
Jet2.com | Excellent experience. Friendly, competent crew, flight in time and very comfortable. Well done! | 5 |
Jet2.com | Excellent experiences all roundI recently flew to Madeira with Jet2. The flight times were convenient, flights left on time and arrived early, booking was so easy (the Jet2 app is brilliant) and the flight crew were great. What's not to love! | 5 |
Jet2.com | Excellent fight and air staff we very nice and attentive. | 5 |
Jet2.com | Excellent first class | 5 |
Jet2.com | Excellent flight | 5 |
Jet2.com | Excellent flight & on time. | 5 |
Jet2.com | Excellent flight & service on board.We had a slight delay & had to circle at Manchester but the Pilots kept us fully informed.Great Jet2 staff presence at Manchester Airport too | 5 |
Jet2.com | Excellent flight & staff, can't wait to travel with you again. Thank you. | 5 |
Jet2.com | Excellent flight - but elderly folk should not have to stand so long before boarding - ground staff should attempt to minimise this period with inadequate seating. | 5 |
Jet2.com | Excellent flight - fortunately took the direct route- across the channel and straight up the M1 - much quicker so home earlier | 5 |
Jet2.com | Excellent flight - great staff, comfortable plane, delicious food. Can't fault Jet2.com | 5 |
Jet2.com | Excellent flight . All smooth and stress free | 5 |
Jet2.com | Excellent flight Captain was very informative but awful flight times from zleeds to Dalaman & returning even worse flight times | 5 |
Jet2.com | Excellent flight again with friendly and helpful staff.Delighted to have an airbridge at Manchester arrival - it's usually as far from security as possible for Madeira arrivals despite the majority of old people!My wife needs to report a specific food allergy but cannot find a way to do this when booking - it would be preferable to do it online rather than having to ring customer service.Two further return flights are coming up, so please try to fix this inconvenience. | 4 |
Jet2.com | Excellent flight all staff friendly and professional | 5 |
Jet2.com | Excellent flight and crew | 5 |
Jet2.com | Excellent flight and far better than some other airlines. | 5 |
Jet2.com | Excellent flight and help to board and exit plane first time I have had to have assistance and a wheelchair | 5 |
Jet2.com | Excellent flight and info given extra length of time in the air. | 5 |
Jet2.com | Excellent flight and onboard flight crew were brilliant | 4 |
Jet2.com | Excellent flight and service | 5 |
Jet2.com | Excellent flight and service on board. After landing at Liverpool, however, the walk fro the plane to the terminal was very unpleasant. There needs to be buses to take passengers to the terminal. | 5 |
Ryanair | Excellent flight and service right from the start. I recently flew from Manchester to Cologne/Bonn airport with Ryanair, the website was easy to navigate, the check in was easy, the customer service at both airports was excellent, the flight crew were so polite and helpful, the pilot was informative. I have already booked with them again to Germany, as this will be a regular flight for me to see my daughter in Germany, and I will stick with Ryanair, no longer will I fly with their expensive tacky competitors Thanks guys for a pleasant flight and great experience ðŸ‘ðŸ‘ðŸ‘ðŸ‘👠| 5 |
Jet2.com | Excellent flight and service.Well done Jet2. | 5 |
Jet2.com | Excellent flight and staff were awesome | 5 |
Jet2.com | Excellent flight as always and cabin staff were excellent. | 5 |
Jet2.com | Excellent flight as always from Jet2. Cabin crew are always very helpful | 5 |
Jet2.com | Excellent flight as normal. No issues - good inflight service too. | 5 |
Jet2.com | Excellent flight as usual, disappointed as no discounts yet for next yrs flights, I have 3 I need to book. | 5 |
Jet2.com | Excellent flight as usual, on time pleasant air stewards and a friendly captain giving updates. | 5 |
Jet2.com | Excellent flight attendants ,so friendly and fun .The flight was made even more enjoyable with such good cabin crew. | 5 |
Jet2.com | Excellent flight back from Cyprus. Arrived early after being looked after by a team of pleasant and efficient cabin crew. | 5 |
SAS | Excellent flight between Tokyo and Copenhagen (SK984). Check-in quick and friendly. On time arrival and departure. Sat in economy and received excellent service. Staff very professional not overly friendly. They know their job and make you feel taken care of. Good legroom clean bathrooms and many good films/music in the entertainment menu. My only complaint is the serving of free meals which is small bread rolls felt nothing but fresh. Two small meals is not much to rave about for an 11 hour flight. It is possible to buy snacks during the flight but during my flight they only had chocolate and chips not the best alternative if hungry. Will travel with SAS again which has a feel of an airline that knows how to deliver even if meals are small. | 8 |
Jet2.com | Excellent flight both outbound and returnThe Jet2 team were wonderful | 5 |
Jet2.com | Excellent flight both ways made all the better by Jet2 accepting both cash and card. Staff were very attentive. | 5 |
Jet2.com | Excellent flight caught up time despite being late | 5 |
Jet2.com | Excellent flight crew, comfortable seats with decent leg room. Only one fly in the ointment, the flights are cashless flights. Many people prefer to pay by cash, yet this option is not available, for this omission, I have marked the experience down. | 4 |
Jet2.com | Excellent flight especially as our flight was a crew member down due to being taken ill prior to the flight. Remaining crew members very attentive to passenger needs. And all with a smile throughout the journey.. Despite delayed flight time it was pulled back and we only arrived ten minutes later than predicted landing time. | 5 |
Jet2.com | Excellent flight friendly staff and on time | 4 |
Ryanair | Excellent flight from Bordeaux 1.5 hours. Now, we have been weighting nearly an hour for the luggage. Bad business model for the customer.Do not pay the extra for luggage, go luggage free | 1 |
Norwegian | Excellent flight from Edinburgh to Copenhagen. Very friendly cabin crew. Arrived exactly on time.1000 times better than Ryanair. Would definitely fly with them again. | 5 |
Jet2.com | Excellent flight from Madeira to Liverpool | 5 |
Jet2.com | Excellent flight from Manchester to Almeria on 7 Sept. Poor return flight one week later. We sat for 70 mins on a hot plane at Almeria before takeoff. Medical emergency according to our pilot was said to be the reason for our delay but no medics were seen by me on our plane. Then 30 mins sitting just off the runway at Manchester because no stand was available for disembarkation. How was that possible for such a large airport when they knew the time we were about to land? | 3 |
Ryanair | Excellent flight from Manchester to Malaga. Always a pleasure using Ryanair, simple, inexpensive flying.Yes, they have problems same as every other airline but they're much better than most.Looking to book my next flight now! | 5 |
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