Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | First time using BA business class but we were pleased with the service received. No one was waiting at check in/bag drop and through security in 2 minutes. We used the lounge in the b gates area which we found quiet with plenty of food and drink on offer. Boarding was quick and the cabin was on a 1x2x1 layout with 12 seats although there was a larger b/c cabin behind that had about 30 seats. Again food and drinks were plenty full and good quality. Service from the cabin crew was excellent and the cabin manager (Lauren) even made up a birthday card when she found out it was my wife’s special birthday. Departed early and arrived at JFK early as well. The only thing that I disliked was paying £117 each to select our seats and no free wi-fi. | 9 |
Iberia | First time using Iberia air from London Heathrow to Madrid, upon checking in was told the plane was full and recommended me to check in my carry on for free instead, which I did.Arrived at Madrid and my brand new pair of sunglasses got stolen from the checked luggage unlocked pocket! And also from the same pocket my go to Fulton mini flat foldable umbrella were gone too! They also poked both of my sports tampon packages open! What a nightmare! Thank god I locked the main compartment or the result could be much worse!Was starved on the plane too didn't offer PAID food and drink until middle of the night and had limited horrible menu, food arrived ages later. | 1 |
Jet2.com | First time using Jet2 and I was so surprised how much better than Easyjet and of course Ryan Air, that these guys are. First luggage being the best thing, no fuss, same carry on as with BA at a better price. Then the seating, comfortable, and staff friendly and helpful, as opposed to irritable as with the others. Just wished they fly more often. | 5 |
Jet2.com | First time using Jet2 and the whole experiance was great from departure to arrivals both going and coming back. The staff were firendly and very helpful as were the cabin crews. The onboard food was excellent. Will definitely be flying with you again. | 5 |
Jet2.com | First time using Jet2 but definitely won't be the last. flight times good and on time.seat comfort was good and good leg room even with my long legs in standard seats.friendly staff.all in all a good experience. | 5 |
Jet2.com | First time using Jet2 for flights, first class experience from start to finish. More leg room than on any other std seat we've had. Cabin crew were friendly and polite and couldn't do enough for everyone. We will definitely be using Jet2 again. | 5 |
Jet2.com | First time using Jet2. We were flight only. Check in at Birmingham a bit messy. Self check in and then a bag drop. Felt like too many staff around tripping over each other without any structure. A simple check desk would have been better. Boarding the flight also seemed to take forever. We waited on the tarmac in drizzle for a bus to take us to the plane. Inflight was fine and the breakfast we ordered was excellent value. Pity there's no Wi-Fi given the cost. Check in at Alicante excellent. Lots of check in desks and a member of staff who even wished me happy birthday. Again the boarding lacked urgency and organisation, and we ended up sat on the plane for half an hour waiting for a take off slot. Overall the experience was better than Ryanair/Easyjet but given the significantly higher cost wasn't as good as we'd expected. | 4 |
Jet2.com | First time using Jet2. haven't flown for several years so was a bit nervous.Lovely staff, very easy from check-in to boarding, smooth flight and landing. Slightly delayed (about an hour) on the way out but kept informed at all times. Landed 30 mins early thanks to a good tailwind on the way home which was great.On board food was nice. Seats are OK would be nice to have a bit more cushioning but fine for a short flight. | 5 |
Pegasus Airlines | First time using Pegasus and a little worried about previous poor reviews but I can honestly say they were very good, flew from Manchester to Istanbul and onto Izmir. The Pegasus app is superb and keeps you updated on flights and gate numbers etc, the food choices on the flights are vast and the meal I had was vey good, the staff were also friendly and helpful especially when I needed to get my connecting flight I would certainly use Pegasus again. | 5 |
Ryanair | First time using Ryan air. Came to the airport at 12 O'clock for the 14:05 flight, not realising i need to check in online to be able to check in. I got to the desk 3 minutes before the free check in will be closed. So i ran to the service desk as the lady suggested just to be told i was 10 minutes late and i have to pay £55 per passenger. these people are not being helpful just want to get our money. | 1 |
Ryanair | First time using Ryanair and I was charged an extra €55 to check in at the airport two hours ahead of my flight. I was told I had to check in online ahead of time to avoid that fee. I was right there, on time, and they would not check me in without that extra fee. What kind of airline does this? I had no choice so paid the extortion and now I am at the gate and the flight is delayed. Never again! | 1 |
Ryanair | First time using Ryanair and what can I say, I had to pay for each seats to check online even though it states that you can check in 24 hours before flight & select a random seat for free which is a Lie, I tried to do that but wouldn't allow me to check-in only if I paid for my seat so had to pay over £100 for 3 seats absolutely ridiculous. Other than that everything else went quite smoothly. Oh & coming back from Morocco on 30th December there was a problem with the plane so we were made to wait inside the plane for over 3 hours before taking off & no one was offered any water or snacks, poor people were travelling with babies and it was not pleasant as they were crying badly. They were charging £3.50 for a kit kat bar. Will not be travelling with them anytime soon. | 2 |
Ryanair | First time using Ryanair last week, no problems at all, very basic just a chair bolted down to a aeroplane what more do you want at the price. Staff were lovely, and plenty of stuff to eat and drink off their cart. | 4 |
Ryanair | First time using Ryanair to book flights and never again. Flights booked. Flights cancelled by Ryanair. Took 4 attempts to rebook and now had an email to say I've booked through a 3rd party. Flights blocked until verification. Can't access my account. The airline has to be the worst ever and I've not even flown with them yet! Never had this problem with Jet2 who actually offered a customer service 🤬🤬🤬 | 1 |
Ryanair | First time using Ryanair, will probably be my last. Its web portal keeps reversing my route search which is so dangerous to make a wrong booking. Still, I made a mistake picking a wrong airport of the departing city (same city but different airport). Went onto online chat hoping its customer service will help me amend my booking. I was 387th person in the queue!!!! Waited for 4 hours only to become 13th in the queue but dropped by Ryanair!!!!!!!!!! What a big waste of time. | 1 |
Jet2.com | First time using assisted travel for my mother and most of the journey was fabulous | 5 |
Jet2.com | First time using the airline very happy with the whole experience, great staff , would definitely use again | 5 |
EasyJet | First time using the chat and I found it easy to use and Lamees was very helpful and answered my question.Thanks Lamees you put my mind at rest. | 5 |
EasyJet | First time using the chat system, was amazing and Zak did an amazing Job altering my flight, thank you easyJet | 5 |
EasyJet | First time using the company. We had a flight at 14:30 from UK which was delayed to 14:56 which happens. We went to the gate at 14:10 and we waited for about an hour and half just for them to notify us that the flight had been delayed indefinitely cause there was no crew and anything else. We are still waiting to be notified when we will fly. Of course no one will be paying for my taxi fee as there won't be easy transport when I get back. Won't recommend and won't make the same mistake ever again. | 1 |
Vueling | First time using this airline. Travelled to Barcelona from London Gatwick. Flight delayed in both directions by over an hour. Would use an alternative airline in future if possible. | 2 |
Jet2.com | First time we flown with jet2, everything was very good used the assistance and that was excellent, all the staff were very friendly and helpful will definitely go with them again | 5 |
Jet2.com | First time we have booked a holiday with Jet2 from Bournemouth. Brilliant, cheerful Jet2 staff who were keen to help as soon as we arrived at the airport. We will use Jet2 again. | 5 |
EasyJet | First time we have flown easyjet went to Cyprus on 12th May 2013 returning on 19th. Both flights were fantastic no delays plane very clean and comfortable but the thing that made it pleasurable were the very friendly staff very professional without being stuffy. | 10 |
Grupo AirFrance-KLM | First time we purchased long haul tickets with KLM and never again!Our premium ticket was downgraded with absolutely no notification or mention of recompense! Same with other seats that we paid for being reduced to standard, free seats without any mention of payment. They are literally robbing you! Shocking behaviour from this airline. We won't make that mistake again. | 1 |
Jet2.com | First time we've flown for a few years.Jet2 Staff are always so friendly and helpful. Both cabin and ground crew.Being able to do a twilight drop off with the luggage was terrific.Three travelled, two with mobility issues, everyone we dealt with, Jet2 and both airports, made life so easy.Having pre-ordered meals also saved hassle.Of course I'd recommend and travel Jet2 again. | 5 |
Jet2.com | First time we've flown since before Covid. Only flown Jet2 a couple of times, but have so far found them pretty good for customer service. In particular, back in 2020 when Jet2 cancelled our flight (unsurprisingly) they refunded the full amount within 5 days. Other travel companies were nowhere near as good. So I've felt a certain loyalty towards them.Staff are friendly and efficient. The 'front of house' who supervise the check in queue at the destinations have always been very good. I wish I noted the name of the lady at Chania recently.Seats are a bit cramped, but they are a low cost short haul carrier, and you get what you pay for.The twilight check-in service at Birmingham is particularly useful if you are staying over the night before. | 5 |
Grupo IAG | First time with Aer Lingus, will avoid in the future whenever possible. No words can explain just how terrible, lacklustre, unprofessional and disinterested the on-board service was despite the flight being not so full. The cabin crew were frowning the whole duration of the flight, no smile, no nothing, very snappy and looking like they didn't want to be there. It took them 2hrs 30mins and 5 requests for me to get a glass of water. The crew at the back galley refused to help and asked me to ‘ask the forward galley, as it’s their shift’. Even Europe’s most hated low-cost airline has a more decent service than Aer Lingus. 4-Star Airline? How much are you paying for that label? You’re not even worthy for a 3-star label with that kind of service. My wife’s dietary restriction request was not entertained despite having requested it online way in advance. 4 out of 5 drinks I asked (that were listed in the on-board menu) were not available. My food was bland. Seat was okay, my table tray kept coming loose. Some parts of my seat were dirty. IFE: the screen is small, and the unnecessary onboard notification after any announcement (after the pause when it’s made) is annoying. The flight departed 40 mins late but caught up and arrived on time. | 4 |
EasyJet | First time with Easy jet .On 5 September missed our flight because check in staff customer service skills were poor and very slow. Manchester airport very busy no help with staff had to pay another 220 pounds for another flight to Paris .departure 2hrs late.In Paris staff very Rude over 2 hours late. Our hand luggage 2 bags same size would only allow 1 bag on board 29 pounds had to pay Could not get any help would not use Easy Jet again Very Disappointed | 1 |
Jet2.com | First time with Jet 2 and absolutely brilliant.Check in at Stanstead was a treat, took minutes flight and crew 1st class, the return just as nice. everybody was so helpful and really friendly. Had to concentrate as a Londoner to understand the accents a bit but all part of the experience Well Done !! | 5 |
Jet2.com | First time with Jet2 & I found it very good | 5 |
Jet2.com | First time with Jet2 and I was impressed. We used Twilght Check in which worked really well for us. On board and luggage check in on the way home the staff were great.Seating was much better than my usual Ryanair, so pleased with that.Room for improvement would be on board food - there wasn't anything much available for a vegetarian on outward flight, and no hot food on return. Didn't really matter to us on a short flight, but could have been bettter. | 4 |
Jet2.com | First time with Jet2 and was pleasantly surprised, both cabin crews were good, onboard food was good and the pre ordered all day breakfast was good value. Seats are a little basic but still comfortable enough for short haul flights. | 5 |
Jet2.com | First time with Jet2 and would definitely use them again.Great reliable service | 5 |
Jet2.com | First time with Jet2. Will happily travel with them again. | 5 |
Lufthansa | First time with Lufthansa and very impressed. Staff were excellent. Friendly and willing to please. Free food and drink on board and seat wasn't too dear. Plane was clean and bright and a kind English chap let me sit in his aisle seat as I am a bit claustrophobic. You meet the nicest people when travelling. Will definately use again and Munich airport puts Belfast International to shame. Probably the best airport I have ever used. Super clean and great layout. | 10 |
Norwegian | First time with Norwegian. Very full flight from Copenhagen to Las Vegas. We booked economy+, meaning reserved seats, Hot meal and a sandwich for breakfast. Meals are quite small, so eat before flights. Cabin crew in our section was a rude woman. Films on board are ok, no inflight music on Norwegian. Return flight Las Vegas to Oslo almost all cabin crew from Thailand. Very polite and friendly, they perfomed well, and this made the entire flight very pleasant. Flying Norwegian is ok. | 7 |
Ryanair | First time with Ryan Air - we flew out with 2 x 10kg bags in the overhead lockers from Manchester with Non priority boarding, but for the return journey from Lanzarote we were told at the gate that we couldn't bring the 10kg bags on board as we have not paid for Priority boarding, so we were charged 92 euro's. The woman was very rude and when we explained we weren't told at the check in desk and that we had no issues at Manchester when flying out, she just said we had to pay or leave the bags behind. We had to wait until everyone boarded the plane before they would take the payment. We were the last on board the plane, and the overhead locker above our seats was absolutely empty! What a rip off. I assume Priority boarding means you don't have to wait in a long queue, not that it allows you to board first and carry on a 10kg bag. When booking, Ryan Air should introduce extremely clear prompts, so when you select 10kg bags, it makes it clear that you have to pay if you want to carry it on board the plane rather than check it in to the hold. This is the only airline that does this. I'm sticking to Jet2 in future. Ryan Air rely on customers reading the small print, but if they are being transparent, they should make it clearer for customers.No wonder the Chief Exec Michael O'Leary can take home a bonus of 50 million euro's!!! Where are his morals!! | 1 |
Ryanair | First time with Ryan Air...and last. Trip to Barcalona and had 2 hour 45 minute delay going out and delay going back. Booked in 20kg luggage EACH for myself and wife but only took 1 case which was 21kg....1 kg overweight. They charged £11 - despite the fact I could have taken another 20kg case. will definitely avoid in future....bad airline | 1 |
Ryanair | First time with Ryanair.very well organised all went smoothly.seats are tight .but then I am overweight so cannot complain.plus great value. | 5 |
Jet2.com | First time with jet2 and was very impressed, price and staff was amazing. Definitely will use again. | 5 |
Jet2.com | First time with jet2 the staff at Liverpool airport on arrival were amazing so helpful made everything so simple. Also cabin crew made the flight so relaxing really enjoyed the all experience definitely fly with jet2 in the future. | 5 |
Jet2.com | First time with jet2com, actually very nice company with friendly staff.Flight was delayed for 30 minutes but ok. Much better than Ryanair!!! | 4 |
Vueling | First time writing a review for a company...I am shocked and appalled by my experience with regard to booking HE5SXZ. Please reply to my email asap you should have all the details of this big mess there you still just about have time to resolve the issue.. | 1 |
Vueling | First time writing a review of an airline, but felt compelled to document our experience in order to warn others never to fly this airline. We were travelling with extended family. Our flight from London Luton to Florence was scheduled to depart on time. However, after boarding about half the passengers, boarding was halted and the rest of us waited with no information about what was going on for about 30 mins. Then they said that due to severe weather in Florence they could only board 105 passengers. There was a mad scramble to get to the front and luckily we managed to get on board but about 50 people did not. No idea what happened to them. We finally took off about 2 hours delayed. When we arrived in Florence, we waited to reclaim our baggage. After waiting for about an hour with no information, staff from the Florence airport came to tell us that the whole plane load of luggage had been left in London Luton and we would all have to file reports with the Lost and Found office. The truth is that the airline had intentionally offloaded the entire plane load of luggage and chose not to inform us either before, during or after the flight. It was another 5 days before we finally received our luggage, and during this whole time there was no update from the airline. I felt particularly sorry for families travelling with babies and very young children who were utterly distraught when they found out they had no luggage on landing. It was a very very badly handled situation. Other airlines landing at the same time Florence with the so-called bad weather managed to land with all their passengers and all their luggage, so I can only assume Vueling have so little confidence in their aircraft or their pilots that they had to resort to offloading an entire plane load of luggage. Moreover, if they had decided to do that, they should have made this clear to passengers before departure so that they could choose whether they still wanted to travel without any luggage.On the return journey, flight was again delayed 3 hours, and one of our suitcases wasn't on the reclaim belt. When we went to Lost and Found at Luton, they managed to find it and said it had been "left on the tarmac". What a joke.In summary, this is the worst airline ever. Whatever you do, DO NOT CHOOSE VUELING!! | 1 |
Ryanair | First time you get in the airport, you look on the panel, for the desk where to drop off your luggage. As it shows "delayed", you don't know where to drop off. Later on when you find where you could drop your luggage, you find out that you have to pay £70, even you already paid for it. The worse you could imagine…and even more, the flight has had a delay of 3 hours, but still you are the fault as not checked in the luggage in time. RIDICULOUS COMPANY, NEVER RECOMMEND 👎👎 | 1 |
Ryanair | First time, last time.I think 1 star says enough. If there was a option of "zero" stars, I would choose that.I have a normal bagage. Wizzair is always ok. I thought to try Ryanair once. Than they said it is 3 cm too long. So you need to pay 73 euro's. Believe it or not. They really said that. | 1 |
Jet2.com | First timer flyer on Jet-2.Impressed with efficiency from start to finish. No waiting around. Staff at luggage drop-off very helpful/friendly/ efficient. Flight staff helpful/chatty/ sense of humour.All-in-all, can't fault Jet-2; no long waiting around to board.Will definitely be using Jet-2 again I'm future. | 4 |
Air Europa | First timer here with this airline. Quite inline to my expectations, meaning: they are part of an air alliance, so they should be holding to a minimum service standard. Overall, it was ok. The best aspects of my flights experience: - Part of Skyteam, so my luggage transfer from KLM was easy and seamless - We flew with the Boeing 787, so it was nice and new - Decent flight crew service. The areas where AE can improve: Their company site can be more user friendly as I had a bit of trouble trying to manage my booking prior to my departure - Seat selection is also not complimentary for everyone during web check in - Inflight entertainment has limited new movies Not bad overall, but I just wish they can offer free seats 48 hr before departure. | 7 |
Ryanair | First to say that until today I was a regular flyer with Ryanair.I had a original booking from Stansted to santiago scheduled for today.On the 5 Jan I received email from Ryanair saying that the flight was canceled and gave me te option to change my booking free of charge to next scheduled flight, so I did to first available flight 2.2.2021. Obviously I had to change an cancel, airport transfers, LAMPT covid test, hotel in santiago and bus transfer to my destination town. My surprise came when I finished my flight change request, on Ryanair page, they took 35 pounds from my debit card (flight change). Once in contact with Ryanair customer service on the 6 Jan, to claim my money back, they agreed that this charge of 35 pound was not correct and they would put it on the system to arrange a refund to my card and told me that someone from the refunds department would be in touch with me. Today 12 Jan, no one has called me to inform about this refund. This morning I took the decision to call them again and all they said is that my refund is on the system and that it can take about three weeks to return my money.My question is; if Ryanair are so quick and clever to take money straight from my debit card "illegally" why aren't they so quick and clever to return it????.In the meantime just to say that my second flight for the 2.2.2021 to santiago has been also cancelled two days ago. Now I managed to book another Ryanair flight for the same date but to Madrid, spend all night at Madrid Airport and take an Iberia connection flight to Santiago...hope this one to Madrid don't be canceled as well.I think this is not fair Ryanair's procedure with customers during this hard times, as flights from the UK to Spain aren't banned, but only spanish nationals and residents are allowed to enter Spain. So this is their own decision to cancell all flights for a nearly 3 month time, to do not operate on losses. They should keep in mind that there are people that need to travel and keep a minimum number of flights to give service (let's say to airports as Santiago, twice per month). | 1 |
Grupo AirFrance-KLM | First travel with KLM for a round trip to the US, this is the result:Bag missing on arrivalThroughout the entire holidays: no bag, no KLM-assistance, unreachable customer service. On the return flight: denied boarding, zero communication upfront, spent over 8 hours at the airport. Today, three weeks after the bag went missing: still no news, only silence or standard chatbot replies... . A commercial nightmare, unworthy for a "major" airline. | 1 |
Grupo IAG | First trip in the new Aer Lingus Business Class, flying Dublin to Chicago. Airport check in was quick and easy and the business class/gold circle lounge offered a good choice of drinks with some snacks and had good wi-fi connectivity. About 90 minutes before departure we were invited to clear US immigration and customs in Dublin and boarding commenced about 45 minutes before departure. Once onboard the cabin was a big improvement over the previous version. I was seated in 3K which was very private and spacious. The seat was easy to adjust and offers a comfortable lie flat sleeping position (I'm 6ft1). There are plenty of stowages for small items adjacent to the seat as well as the overhead bins. The seat also offered a power outlet compatible with UK/US devices. IFE was good and offered a reasonable choice of on demand entertainment but was a bit short of new release movies. Business class passengers are offered complimentary wi-fi which worked well for the majority of the flight. The cabin service was professional and attentive and the inflight meal was good quality. Pre departure drinks were offered and after departure there was a canapés service followed by the main meal service. The crew were on hand for anything else throughout the flight and there was an afternoon tea service about an hour before landing. I had ordered a gluten free meal which was rather unimaginative but the standard meal options looked good. Arrival into Chicago was on time and having cleared immigration and customs in Dublin you can get from the aircraft to baggage claim and out the door in minutes. | 7 |
Norwegian | First trip on the Boeing 787 and with not up to my expectations. The aircraft was tired inside. The seat is okay for economy but I have flown better. I did not opt for any meal choice as I decided to sample the onboard ordering system which works well. However the choice of food was very limited. All the crew were from Thailand and seemed overworked and not motivated and did smile much. The entertainment system is basic, the choice of music is good with a range to satisfy most tastes but the movie choice is very limited. The wifi wasn't available on my flight. To summarise you do get what you pay for. My ticket one way from Oslo-Bangkok cost £210. | 4 |
Ryanair | First try / last tryThey need to focus on customers service and not how to screw you out of more and more money.Running out of priority booking , splitting up groups even when seat are available, not letting me take on a bag that fitted the size checker as I bent in the end!Rude ground staff to the point of verbal abuse.Seats in the end were like a show of Mike Reads Runaround.Damaged bag on arrival with missing items.Never / Never travel with Ryan air, you have many more options. | 1 |
Grupo AirFrance-KLM | First up - I am disabled, visibly disabled, with crutches, requiring assistance. I booked special assistance throughout the entire journey, yet the only airport organised and ready to support me with the relevant equipment to hand was the smallest, Male.Our brand new purchased suitcases arrived in Male significantly damaged, to the point of no repair. This is the first and only time we'll be able to use both suitcases, which were brand newly purchased especially for our trip.Treatment by cabin crew on the return flight from male to Paris was appalling. Upon boarding the aircraft I asked whether there were any payable upgrades available in business or premium. We were 'shooed' onto the aircraft and abruptly shouted at by another crew member, whom we were not even speaking with, there were no upgrades available. I reiterated I was not looking for a free upgrade, I was quite happy to pay and the reason for wanting to upgrade was medical. Again, we were met with hostility and hurried to our very cramped (and broken) seats.I approached a seemingly friendly crew member to ask whether the flight was full, or if there might be alternative seats available, as the ones allocated were extremely cramped. Furthermore, my seat didn't recline so as soon as the person in front out their seat back, the conditions were extremely uncomfortable. I explained my reasons, again informed I'm happy to pay (just as I was on the outbound journey), the crew member told me the flight was full to Colombo and the crew would change there, however she'd pass this request on to the new crew.I asked three times during the flight to Colombo if the crew could stow my walking crutches as I couldn't even put my tray table down. My requests were ignored. I was left unable to put down my tray table and had to physically hold them for over 6 hours.True to her word, I seen the friendly crew member who informed she'd pass on my request to the new crew, doing just this, and being sure to know the crew knew who I was, introduced me. However, for a fifth time again, as we departed Colombo (where we were delayed, meaning the flight back to Paris was fifteen hours), I asked the new crew about the possibility of changing seats or paying for an upgrade, and I was simply ignored, like a second class citizen.I asked again if the crew could stow my walking crutches, so I could at least put my tray table down - I was completely ignored!!! Literally just walked past like I didn't exist. In the end, my wife got annoyed that I'd asked so many times and been ignored and physically took my crutches to a crew member, handed them to her and asked for them to stowed.Much to our absolute disbelief and disappointment, despite asking 5/6 times if we could either pay for an upgrade, or being moved to a more comfortable option in economy, that would be a more suitable option for my disability and medical needs, we were blatantly discriminated against as our polite requests were completely ignored, and 12-15 French passengers were proactively approached by crew around us and offered more favourable seating options, including upgrades!!! Is this really how you want to conduct business Air France? Outright discrimination against an English disabled passenger?! I am disgusted! This is especially terrible given I needed a more spacious seat for medical purposes, because I am disabled. I was left cramped, uncomfortable and in physical pain as a result of your crew ignoring my individual needs.Furthermore, the crew as a general rule were very unattractive, unless you were a French passenger. The rest of us more or less had to fend for ourselves. Water was offered twice in fifteen hours, and even then, it was half a cup? Otherwise passengers were forced to go to the back of the plane and help themselves to water. The crew call buttons were ignored if not a French passenger, I literally waited 40 minutes after pressing my button for a glass of water to take essential medication, whilst crew members passed my seat to see to another passenger's needs of 'wine'. At one point my wife went to the back of the plane to get me a drink (again for tablets), and because I needed sugar, she asked the crew for a cola. The crew member sighed in her face and rolled her eyes!The return flight from Paris to Newcastle was cancelled and replacement moved to the next day, requiring an overnight stay in Paris. AirFrance informed I could claim this cost back, which I submitted via the required process upon return. Three weeks ago I received a remittance advice informing this would be credit to my bank account 02nd December, however the bank details listed are not my details! I have flagged this NINE times via Air France Customer Care, WhatsApp & raised a Resolver case twice, no one from AirFrance wants to help, I haven't so much as received a reply! | 1 |
Ryanair | First up. The big surprise for me is that RuinAir score a 1.4 out of 5 on here. Who on Earth has scored them higher than a 1. This shower should come with a minus 1 option. An utter shambles of a company. If any of my Children became a traffic warden I would be upset. If they became a debt collector I would be mildly embarrassed. If they got a job at RuinAir I would dis-own them and remove them from my Will. | 1 |
Vueling | First vueling tried to harras me, spoke badly to me, then forced my gf to check in her hand luggage, because she was carrying a dress. Then forced me to check in my hand luggage because they were out of space. and then managed to throw my hand luggage away (!!!), which totally destroyed the whole purpose of my travel. (I am a singer going to audition without cloth and medicine...). How are you supposed to travel with a company that throws your hand luggage away? That is unforgiveable... completely! That comes on top of all the bad things about Vueling, like really bad personel and unreasonably little leg space... absolutely last time I fly with them. | 1 |
EasyJet | First we flew out to tenerife south 4 of us including me my partner and son and daughter we only had 4 carry ons that was no problem they checked to see if the fit and they did then coming home they try to charge me 160 euro for 3 carry ones as my partner was bard and couldn't fly bk with us as he wasbard for being drunk so I had 3 carry ons they treated me like I was a pices of rubish refused to let us on the flight saying I had to pay 160 euro I told them there was one less bag and less stuff as we leave toiletries anyways had my children in tears telling them to leave there clothes I try to explain I didnt have money as my partner had to stay out there and fly bk few days later and why should I have to pay for carry ons when they let us fly out with them so all I had in my account was 30 pond for taxi 30 euro in money they made me pay that for 3 carry ons wich they would of been 4 but my partner wasn't there she told my child she was an actress just because as soon as I payed 60 euros witch don't know we're 160 come from first the closed the gates saying we had 2 mins to make my mind up so I had no choice but to pay for my kids clothes .30 euro in cash 30 was taxi money from airport and 30 on card was for there food on the plane they treated me like I was a piese of rubbish basically it was so embarrassing having to get on the plane everyone waiting for us .I burst in to tears the stress they caused was absalotly disgusting iv got really bad anxiety disorder anyway .when we got on the plane the airhostess were absolutely lovely told me how everyone commented on how rude and diggusting they were with us calling my child she was happy because her clothes cost a lot of money infact there both clothes do .what did she expect her to do I want refunded for my trouble and need to get staff to treat ppl with respect not only that once we got to Newcastle it was 2 in morning I had to ring around asking to get picked up as they took all my money all I can say is thank you we had the worst holiday ever and to top it off they made it 50 times worse as my money I did have I had to get a new flight for my partner and pay for hotels for 2 days he had to stay that was the kids Christmas money as I always fly with yous and take them on holiday for there precents and give them 150 pound each they couldn't even give them 150 pound Christmas day as you had barred my partner off your flight for being drunk bearing in mind we were sitting on the plain 1 hour 40 mins delayed so I had to pay for new flight for my partner iv seen stags the wak be absolutely going mad and they barred my partner for being drunk and he hadn't said one thing to them it was me he was cheeky to when he got off the plan now he's band for 5 years well that's fine I wouldn't travel with you if you were the last company on this earth but thank you for how your staff treat ppl iv got witnesses who are willing to give staments and people telephone numbers even your own staff were appalled | 1 |
Grupo AirFrance-KLM | First we had a two hour conversation over the phone to book our ticket; which was unavoidable due to us bringing a pet. Then we were told we would receive a confirmation email with a link to pay within 48 hours; which never arrived. We then tried calling multiple times and contacting them via email and on Facebook messenger asking for a way pay and find out if our pet's reservation had been accepted. We then got a reply three days later via Facebook messenger informing us that our flight had been cancelled due to the fact that we had not paid. | 1 |
Grupo IAG | First world problem, but I've just returned from a Club Europe trip with BA to Cyprus and had to queue for over an hour to do our bag drop at Larnaca airport. There was only one desk open for the Club lane and the EuroTraveller queues were much faster (and that's not hyperbole). The reason we paid more for Club was to smooth this often unpleasant part of air travel and we actually paid more to have a worse bag drop process than if we travelled economy. I'm an a longstanding BA customer (quite literally!) and this isn't the first time I've had an experience like this travelling Club. The inability to get something so basic right consistently really makes me question whether I will stand for it any longer! Need to do better BA | 2 |
Ryanair | First you are asked if you want to use your money from your cancelled flight for a future one or a refund. You choose the second option and after 5 weeks you receive the voucher. What an absurd.Used Ryanair on average 10 times per year, will do anything to avoid them in the future. | 1 |
Turkish Airlines | First, I have flown Turkish Airlines for years and have been very happy with their flights and the Istanbul airport experience. This review is on their refund policy and customer service, and I am very sad to be posting it.I paid extra for two flexible and refundable round trip flights (Cape Town to Portland, Oregon and back.) I had to cancel my return flight due to COVID restrictions, and was told I could change my ticket or get a refund. When I tried to get a refund, I got a long extended runaround that included different responses every time I called (as others have said), having to submit online tickets and having no response for days, being told I have to go to a "local" office in the US (which is several hours flight away from my location, and which turned out to be closed due to COVID anyway.) Then there was a long story about how they couldn't refund because my purchase was made in Turkish Lira which is ridiculous: I bought it online while in Cape Town, South Africa using US dollars drawn on an American bank account. I have spent months trying to resolve this, repeated calls, repeated "feedback" submissions (after a few days I'd hear "your feedback has been resolved" when they weren't refunding the ticket and were just saying the same things over and over.)So basically, I have been happy with them when everything was smooth, but if there's any chance of needing to work with customer service, I would avoid them. I have never received my refund. | 1 |
Vueling | First, I rather pay double at another company than flying with this "company" again. All the trouble we have had to get our cost back for a flight VUELING cancelled is amazing. It has been taking 5 months and now they have paid for one of the persons (we were two), but they refuse to pay for the other person because they don't believe we have a shared account. And that is just the top of the iceberg. I don't want to spend time explaining everything JUST WARN EVERYBODY from using this company. I find it insulting.I own a travel agency in Spain and luckily I have a bit on influence on how they perform. So far I have succeeded NOT to buy Vueling tickets about 200 times for next year..... | 1 |
EasyJet | First, I will lay down the facts.Monday 6th JanuaryOur party was picked up from our Hotel Pebbles Resort St Pauls Bay Malta at 1530 for our flight back to Manchester UK.Our flight was scheduled to leave at 1830.This turned out to be optimistic as Manchester airport had close for 45 minutes from 0630 to 0715 due to a frozen runway.The flight which was due to fly from Manchester to Malta was due to leave at 1315 EZY2272. That is six hours after Manchester reopened.That flight did not leave Manchester until 1830 with the reason being that the plane needed to be defrosted. An aircraft of this size takes 45 minutes to be defrosted. However, this aircraft was not in Manchester it was in Germany. LIE NUMBER ONE, and did not leave Germany until after the departure time of 1315 to Malta.This caused the delay not the weather. EasyJet never intended this flight to take off on time and used the excuse of the weather to facilitate this.The aircraft arrive at Malta around 2130, eight hours late and set off to Manchester and left Malta at 2223. Six hours fifty-three minutes after leaving the hotel and leaving Malta three hours 53 minutes late.NO OFFER OF A DRINK OR ANYTHING TO EAT WAS MADE only a text message saying that you would not be able to offer any sandwiches on the flight, but snacks would be available as well as hot and cold drinks. NO MENTION THAT THESE WOULD BE AVAILABLE FREE OF CHARGE DUE TO THE DELAY.On our way back to Manchester the aircraft was diverted to London Gatwick. The pilot apologised for this and explained that Manchester airport was closed due to frost again for around an hour. The pilot said that a fleet of buses were waiting for us and would take us to Manchester. LIE NUMBER TWO. The aircraft landed at 0127 7TH January, Four hours seventeen minutes late but at Gatwick not Manchester.We collected our bags etc and headed through customs to be greeted by a very hard working gentleman who informed us that he had requested buses but they were not coming and instead a fleet of taxis would take us back to Manchester. These taxis arrived singularly and were sent by a third party contracted to EasyJet.THIS IS WHAT CAUSED A THREE AND HALF HOUR DELAY AT GATWICK.It was requested that could we get our own taxi from the rank that was full of taxis and be reimbursed by EasyJet due to the delay. The young man phoned who ever and he said yes we could head office approve it and we would be reimbursed within five working days of presenting a receipt to EasyJet. LIE NUMBER THREE.The third-party taxi company then again and again failed to send taxis.At 0435 a lady arrived representing EasyJet and seemed to take charge of the situation. This is Three hours and eight minutes after landing and told us that we had three choices.1. we carry on waiting for a taxi to be sent.2. We arrange our own transport and would be reimbursed by EasyJet, LIE NUMBER FOUR.3. She would arrange onsite hotels to get some sleep, and they would again arrange for taxis.We took her for her word and arranged our own taxi arriving at Manchester at 0833. That is 11hours 23 minutes late.We were also told that we could not take the aircraft back to Manchester for at least twelve hours as no crew were available. The aircraft landed in Manchester airport at 0810. LIE NUMBER FIVE.So given all this why am I refused reimbursement by EasyJet. | 1 |
Grupo AirFrance-KLM | First, it was impossible to check in online. 2nd, due to the inability to do online check ins, the queue was very long. 3rd, someone from our travel group was put on standby. We noted at least 7 people on standby. This is bewildering - the autumn holidays is known to everyone including KLM, yet this airline chooses to over book at this time. The air crew was polite and nice though. | 2 |
Grupo IAG | First, let me say the actual flight experience is excellent. I've flown with BA many times and the in-flight service is wonderful.BUT, and this is a massive but: Your website is an absolute nightmare for purchasing tickets. I have tried over five different cards, and every single one has been refused. The website constantly glitches and it feels like you don't even want my money. This is beyond frustrating. I attempted to buy tickets from another airline and guess what? It worked on the first try. You've just lost 3,000 euros because of your pathetic website. I am seriously considering never booking with you again, and I will be urging all my friends and family to avoid your service and choose other airlines until you fix this. | 2 |
Norwegian | First, my morning flight was canceled 11 hours before departure. I find a replacement flight (found and payed for by me). My retur in the afternoon was cancelled 7 hours before departure. Two hours later they say they've got a bus that will drive me from Aalborg to Copenhagen. A bus.Totally disrespectful for their customer's time and life. | 1 |
Grupo IAG | First, the actual flights are fine and the staff on all 3 flights (ZRH-LHR, GVA-LHR & LHR-ZRH), first 2 in Economy, are absolutely fine, chatty and friendly, they are a credit to the company. The infrastructure however is appalling. ZRH-LHR impossible to check-in online and just 2 staff to check-in everyone for 2 flights resulting in mislabelled luggage and an hour delay to sort this out. GVA-LHR, 2.5hrs late as no-one at LHR to tow the aircraft to the gate. LHR-ZRH, 50mins late due to slow gate staff. Even when you check-in online you have to queue at the airport to get the actual boarding pass! There are more examples, and for this reason, until they sort out their stressed ground staff, it is impossible to recommend this airline. Onboard 10/10, getting to be onboard 1/10. | 5 |
Vueling | First, the charge for checked in luggage, if by mistake you didn't buy it online and instead buy it in the airport, is insane (118 euros in my case for 1 piece of luggage). And when you select a formula online that includes luggage, you can be told arbitrarily in the airport that no, it doesn't.Second, you now need to pay for cabin trolleys. And again with a surcharge in the airport.Third, the lines are consistently long, moving slowly, and you must reach their end ridiculously long before takeoff. Unless you have a lot of time to waste and arrive in the airport two hours before boarding, you won't make your flight and will need another ticket at last minute price. Or you can buy overpriced priority check-in.And finally, they're rude. Rude flight attendants who poke at you, and rude staff in the airport: I was talking about an urgent issue with one of them and another started talking to her like I didn't exist.Congratulations for being worse than RA, at a much higher price. | 1 |
Ryanair | First, the check-in line was poorly organized. They moved us 3 times, and people who had already been in line very early were almost at the end of the line. Second, the person who helped me was very rude, rude, and lacking empathy, and insinuating that I didn't have the necessary documents to travel, when I handed them everything I could. Third, because of her bad attitude, I made her understand that she works in customer service at an airline and should know at least the basic requirements that the country needs, and therefore, she took an even ruder attitude, causing me to almost miss my flight. I was at the airport with my daughter since 2 am, my daughter was tired, crying, and upset, and she was making us have a bad time. | 1 |
Grupo AirFrance-KLM | First, the flight, food and service were great. My issue is with the baggage policy. We flew business class from Atlanta to CDG, then had an internal France flight to Marseille. We returned on a flight from Lyon to CDG, then business class from CDG to Atlanta. Business class was not offered on the internal France flights. Business class is allowed 2 checked bags. This wasn't a problem on the outbound trip. On our return we had to pay excess baggage fees because the first leg of our flight was economy and we were only allowed 1 bag each. Multiple calls to AF customer service indicates this is their policy. The originating leg dictates the baggage allowance. So be aware even if you fly business class if one of your legs doesn't offer that level, you don't get the full benefits of business class. | 6 |
Eurowings | First, the two positive aspects: check in and boarding were okay, but in all honestly these are parts that even the worst airline (very likely to actually be Eurowings) would struggle to get wrong. Their utter incompetence and complete lack of care for their customers became clear once we waited for the flight.Issue 1: Flight delayed with no communication. The only message came through as we were travelling along the runway to take off, so obviously this was utterly useless unless you can't comprehend a clock (from the abysmal timekeeping I suspect this may be the case for some people working at Eurowings).2: The lost luggage saga which is still ongoing. Now, they did announce baggage handler staff issues when landing in Düsseldorf (flying from Heathrow)… in fact as soon as we went to collect the luggage, the airport made a point to announce via loudspeaker that this was an issue with Eurowings and not them; this seemed to me that they were trying to distance themselves from this substandard, poorly rated excuse for a airline. After waiting around 45 mins for the bags to appear, it became apparent there were a few passengers, myself included, whose luggage had not made it. After filling out the details online, all I could do was wait. The website made quite a few promises to keep me informed of the progress, so I naturally made sure all my contact information was correct. After the initial email, no further contact was received, however they allegedly located my luggage on the 13th June; I only discovered this because I logged onto the tracker. The tracker looked useful, giving my the forwarding details including the flight number my case would be arriving on. Long story short, I've spent the last 3 days on a trip with work with no new outfits or toiletries. The case apparently still hasn't been received by the airport, despite the tracker stating it was delivered there on the 13th June. I've sent messages and heard nothing at all. All I want is my luggage.I usually read reviews on here and take them with a pinch of salt - sometimes things do happen. In this case, it is clear from the multitude of poor reviews that they genuinely are a terrible company. | 1 |
Vueling | First, when we checked-in over the counter on 1st Jun 2023. The ground staff did not put the correct luggage tags on our luggage in front of us. She just handed us the luggage labels and told us we can leave. Since my friend and I were going to different destinations when we leave Spain, in fact she tagged the wrong label on our luggage which led to both of our luggage been sent to wrong locations which accident occur.When we arrived Barcelona, we have got told that our luggage has been lost after waiting for almost an hour. The ground staff claimed that our luggage should have been lost from Malaga. There were 8-10 passengers have lost their baggage as well. It is obviously due to human error and completely unacceptable that an airline will happen something like that.Third, about raising a lost incident procedure. We raised the Property Irregularity Report immediately. However, it took 3 days to locate our baggage and even it is in the same time zone. Since my friend was going back to Hong Kong on 2nd June 2023 and I was going back to London on 3rd June 2023, we called the Vueling customer service department to urge for process. The staff was not helpful at all and did not provide any alternative solutions to us, he just told us to wait.When I picked up my baggage from Barcelona international Airport on 3rd June 2023. I just found out the tag of our luggage was mis-tagged. My friend's baggage was in Barcelona airport which supposed to be Hong Kong instead. Vice versa mine one had almost been sent to Hong Kong but not pick up at Barcelona airport. I requested the ground staff to stop transferring immediately and swop our tags.The ground staff promised he would update all the information through the system. He said they will sort it out and transfer my friend's baggage back to Hong Kong ASAP.However, I just received a call and an email from British Airways on today 5th June 2023. They said the address has not been updated and the luggage has been sent to London address. Which meant the staff from Vueling, they didn't help to update all the essential information.Since British Airways said they could not help to update the address and contact number. I called Vueling and asked for help. I have got told that they could not help me cause our PIR are closed, they can't change anything as well. I could not understand why your staff can close an accident ticket even though it has not been solved yet. I am furious about that. And now my friend still waiting for his luggage after four days of his flight.My friend received a message from British Airways and told him to collect the baggage in Hong Kong Airport on 6 Jun 2023 finally. They said there is no agreement between Vueling and British Airways so they told my friend to pick up the baggage in airport by himself. And my friend called Vueling. And the staff told him to wait, and after 4 days, there is NO updates at all. My friend have to go to airport and pick it up by himself. It took him 3 hours to get to the airport and back to home. It costed him HKD800 for the taxi as well.This is a terrible experience about your airline service and we will not recommend anyone to your company for experiencing the same thing we had. | 1 |
Ryanair | First...flight was delayed 45 min...it says gate 110- so I was watching screen , when starting Riga boarding it never happened. Vilnius passengers was in qué. ...so they changed gate 108 ...it was too late gate was closed.... I lost my purchased flight no refund....even if you have insurance | 1 |
Ryanair | Firstly - why the 2 hour check in rule? We arrived at Cologne airport at about 3 hours before departure. There was no queue, in fact no other passengers, and 3 check in staff at their desks. They refused to check us in for our flight, so we had to wait for an hour, before we could check in. By then, the queue was now 30 minutes long. What a pointless waste of time and energy.We also paid for 3 full fare seats - 2 adults plus our 12 month old daughter who would be on a lap during take off and landing, but this gave us some extra space during the flight - Ryanair call it an "infant comfort seat". The receipt from the booking confirms full checked in luggage allowance for all 3 seats. However, at check in, we are told that the Infant Comfort seats come with no luggage allowance.. So why then, does your receipt confirm that they do, and why are you happy to take the money for a such an allowance?When I tried to complain after the flight, I was told that all monies paid are non refundable.I will NEVER ever use them again. | 1 |
Ryanair | Firstly 2 years ago we flew to Spain with Ryanair every thing was fine, the day before we were due to fly back we were notified that our flight had been cancelled due to strikes, gave us a link to book another flight home, only to find the next flight in offer was 5 days later, we were with my granddaughter who was 7 months pregnant, tried to ring customer service to speak to someone who could book us on another airline as this is what they're supposed to do in that situation, no one answered the phone we ended up having to book ourselves on a jet 2 flight to get home at the cost of £650, weeks later we managed to get the money back from Ryanair plus a small amount of compensation, swore we would never fly with them again, then this year booked a holiday in haste didn't realize it was with Ryanair until it was too late to change, also didn't know they had started charging for the 10kg cabin bag so we decided to pay for a 20kg hold bag which we were charged£130, then when we checked in on line they had put my husband at the front and myself at the back of the plane, so I then had to pay £17 to sit with my husband, by this time I was frothing at the mouth at my own stupidity for booking with them again, went to Spain came to checking in to come home and had to pay another £34 for us to sit together on the flight, people think they are cheap flights but by the time they've scammed you for all the extras that are included with other airlines it would be cheaper to pay for the more expensive flight.. needless to say we will never ever fly with Ryanair again!!!!!8 | 1 |
Ryanair | Firstly I bought a Family plus package for 3weeks because of the kids summer holiday, which consist of a 20kg bag and 10kg bags for all members and a carryon bag for all member, I was denied these at italy ciampino Airport. They refused, I was totally disappointed. I had to pay £150 to bring 3 of my bags bag to London. I had 3 of my underage kids and my mum with me, those customer services are very wicked and I pray IJN what they did to me will come back to them 1million times. I will never in my life use Rynair again. I just had to pay and leave their useless country. Very sad.They allowed a family pass through with all that same packages that I had because they are Italians and denied me and my family. I was very sad. | 1 |
Ryanair | Firstly I had a flight booked(through blue sea holidays was told I could change for free) had to change flight due to restrictions from August school holidays to September ( non school holidays they charged me extra(FREE CHANGES??????) my flight was a lot cheaper in September ???I paid no fuss to change dates so I could go see daughter in Portugal. I then booked in online on there site for both journeys to and from I then was told in Portugal by a friend it was mayhem at the airport so I booked fast track while away.When I got to desk to check-in the lady told me my seats on flight had been cancelled, i explained that I had checked in online in England, she said that because I had booked fast track in Portugal I had to re-book in online no email from Ryanair to say that. To get my seats back with my wife I had to pay €55 each, which I did she told me to take it up with Ryanair the best part is I went to fast track and my boarding pass did not work, tried it a few times as did other passengers on other flights no joy, so had to go through normal departure which took ages. I have emailed them they did reply click on this link or that link but it was no help so emailed again still no reply no wonder your ratings are so low. Seems like there taking monies off all there customers to cover there COVID losses JOKEAfter reading through the reviewsSurely Ryanair don't give a toss or don't read the reviewsabout its customers complaints just the money, perhaps you should get Andrew B only decent review I've read-to run the whole company | 1 |
Lufthansa | Firstly I only tend to write good reviews. If I'm polite and smile at people, they usually respond in the same way. Now to this shambles! I would love to have given a zero rating. Cancelled flights, lost luggage (with important medication in) and a total lack of empathy from the people making decisions, and this was all in 2023. I'm still waiting for fair compensation. I don't want the earth, just what I paid for and lost! I now use KLM. They are cheaper and offer a far better service. | 1 |
EasyJet | Firstly I should note that I am an EasyJet fan, but recent experiences from LGW are causing me to doubt were on their feet lunging for the door. While a few fellow 'speedy boarders' exchanged glances and words saying this was wrong….we had nil choice but to join the throng and surge forwards. An absolute shocker and I wonder if a breach of security. On the flip side, at my return airports - the ground staff are almost always faultless in managing speedy boarding. I cannot help thinking today's incident was an actual security breach, and I plan to contact Gatwick management to understand if it wasmy fandom and now seriously look at alternatives. It's mainly the boarding. My previous flight a few months back, while speedy boarders were called forward early, the gate was mobbed by 'non' speedy boarders and the gate staff did nothing to differentiate boarding. Hence, as a speedy boarder, once I did get on board there was no luggage space in the second row as all the folk further down had blagged it. There was almost a fight with one very upset lady in Row 3 who could not store her case having paid extra for the upfront privilege. Shocking. And EJ now seem to do nothing to police oversize baggage coming on board. And today. I thought I had learned from my previous experience, but ….. I waited immediately by the boarding gate having had ticket and passport check. I was the second person in the queue. Along comes a person with special assistance and a huge family being granted the same privilege, no problem. Except the escort left the gate doors open, and within seconds the whole boarding lounge . And the cabin crew were perhaps the worst I have encountered on ej, I really think they wanted to be somewhere else…. | 1 |
Vueling | Firstly I should say the cabin and flight crew were fantastic and deserve so much better than to work for this disaster of an airline. So they are exempt from the comments below....Worst experience ever in over 30 years travelling. Called to the gate, 30 mins late, and...we wait....and wait...and wait - everyone looking around, no information, no one wants to wander off in case we start boarding, so we wait...and wait...3 hours stood there! Then "technical issue with the plane we'll update as soon as we can".Another hour later, now stood queuing at the gate for 4 hours, they say "we can board" - everyone cheers!! Then, not 5 minutes later "sorry flight delayed until 20:50" - was supposed to be taking off at 14:55.Then as we are all wandering off to the bar etc "oh and by the way the flight will be a smaller plane and 20 of you won't be able to board". Cue absolute chaos.Some kind souls volunteer to take a flight the next day but hours later when we get ready to board again we know that 7 of us won't get on, but they don't tell those 7 until we they try to board. Arguments at the gate, takes ages to board, sat on the plane an hour while people kick off at the gate for being refused boarding.Finally take off at 22:30, nearly 8 hours late, leaving 7 poor sods behind stranded at Manchester airport at half 10 at night, having been there probably at least 10 hours.Criminal, absolutely criminal, this company should be shut down. Can't even get the basics right. Incompetence beyond belief. 2 of the passengers they tried to leave stranded in an airport late at night were 19 years old on their first holiday without their parents.DO NOT FLY WITH VUELING. EVER. | 1 |
EasyJet | Firstly I wish I could knave kess than one star. What a terrible uncaring way to treat paying customers. Easy jet flight due to leave Newcastle at 1435 today, departures board kept creeping up.in delays times by the odd hour here and there. Its 20.26 in the evening and we are still in the departures lounge being led to by the company reps at the airport, surely you numpties know we gave access to the internet so when you say there is a plane coming to collect we can see on flight radar that's untrue. Treat us with a bit of respect and maybe we will return the compliment, it's not only you that demand zero tolerance. Your staff are rude ignorant and unhelpful. If anyone at sleazy jet monitors this site HELP we are still stuck here waiting for a plane and some one to tell us what's happening. 🤔 don't rely on the airport police to do your dirty work. Shame on you there elderly people and children watching the airport facilties close down for the night around us. | 1 |
EasyJet | Firstly I would like to thank all the staff name below :Ryan ,Kaija, Jennifer,Jake, holly we were flying on 25 April 2022 from easy jet flight no EZY8839 timing 15.35 from London Gatwick to Antalya turkey I got a special need son who is 12 years old. We received excellent service from the staff, the staff is very helpful and support with hidden disability they gave us 1st class services will book it again. Love u all 🥰 | 5 |
Ryanair | Firstly Ryanair made all the passengers stand outside in pouring rain for 15 min before allowing us to board. Totally unacceptable.Secondly bought car hire through Ryanair. When we got there we were asked to pay £240 extra for insurance we had already bought. No help from Gold Car Faro ( Google their reviews) and Ryanair refused to help. Disgusting that Ryanair associates with what is basically a scam company. You can't speak to Ryanair only an Indian call centre that won't help. Last flight ever with Ryanair. | 1 |
Grupo IAG | Firstly do not be tempted to sit in seats 31 E D F G or 29 A C H I on the Dublin to Boston route the Aer Lingus website will not show that these seats do not recline. I flew Aer Lingus DUB-BOS-DUB in August 2014. It has good staff reasonable planes and routes. But it is really badly let down by its archaic web site with no access to your booking or seat selection before check in tacky interiors with seat pockets hanging off cramped seats some the worst airplane food I have ever had the misfortune to eat. On my transatlantic flight I ended up sitting for 6 hours on the way out in a seat that didn't recline with the person in fronts seat wedged in my face. On the way back I was determined not to let this happen again so chose a middle aisle seat with apparently (on the online check-in website) had seats behind and in front However instead I got a lovely seat beside the toilet which didn't recline as there was a bulkhead behind not shown on their plan. Online check-in is worthless as you still have to queue up in Boston and your carefully printed ticket is torn up and binned. Overall the whole experience was so poor I would much rather go with an airline that actually wants to give passengers a reasonable experience even if it takes a few hours longer to get to my destination. | 2 |
SAS | Firstly for $500 Australian dollars I would expect that water would be complimentary, but it wasn't. I have never been on a flight that doesn't offer any type of 'snack' especially for 3 hours. Staff were rude and not helpful at all. | 1 |
Ryanair | Firstly it's impossible to make a claim via their website after I was delayed 8.5 hours. There is no option to claim if you still got the flight eventually. Basically refusing to admit it's even a problem. They don't wanna hear your complaint. They have aa just shut up, what do you expect, it's cheap kinda attitude . Everything is a unforceable cercumstance. They gloat they have the lowest number of complaints. Probably because the complaint never gets there, people know they won't do anything about it or they just make it the figures, since they don't follow the rules or anything else.New laws mean they have to pay compensation for technical problems. But they still won't. The CAA is taking them to court. So looking forwards to everyone taking every last penny possible from then and giving them the middle finger like they have been doing to all their customers all these years. It might raise the price of travel, but hopefully it means people will use a different airline. I would have gladly paid 50 pounds more not to sit in a boiling airport terminal for a whole day with rude unprofessional staff.Oh and did I mention the plane was about to take off with a fuel leak? Trustpilot... Certainly couldn't trust a pilot who didn't notice the huge puddle of flammable liquid on the tarmac. | 1 |
Jet2.com | Firstly kept informed on on details of the flight. The flight itself was a great experience with staff friendly and very helpful, which ensured that travelling with Jet2 as always was a really great experience. | 5 |
Ryanair | Firstly lack of staff. Staff contradicted each other and seemed untrained both in their job and politeness. I wanted check in my bag. Signs said Bag Drop and it appeared you could do it by the machine OR a person and a staff member also told me this. However, I had to use a machine generate a tag. Had to go back, and luckily a staff member helped me with machine that was not working. Another customer was sent from hither to yon for similar reason who had two kids and complained but your employee in Standsted spoke rudely to her and did not appologize | 1 |
Ryanair | Firstly let's start with the booking process - tedious, deliberately misleading and lacks transparency. Secondly why would Ryanair pack 200 people into a waiting area in Bristol airport to board a flight that hadn't even landed. In these covid times I feel that this is absolutely criminal. No air conditioning, no ventilation, wearing of masks not enforced or monitored. Ryanair should be fined for this conduct. Surely it's not much too expect to be informed that your flight is delayed? I will do everything in my power to avoid using this airline in the future regardless of costs | 1 |
Ryanair | Firstly like many other people I would like to take this opportunity to Thank Ryanair for costing me money and cancelling our flight at such short notice I thought it was a joke !!! ....And whilst we are thanking people a big thank you to all the French Air Traffic controllers who decided to go on strike because they can no real reason must be something to do with the second world war I guess ( bet they let German planes land ) So if you don't want to be disappointed stay at home and save your hard earnt cash and don't give it to Ryanair | 1 |
EasyJet | Firstly name change to consider Lazy jet, what universal collection of big lazy useless greedy callous disgusting bunch of cesspit staff. Arrive keen at the airport delayed flight only to then have be lied to whilst boarding that face masks explicitly are required to Germany completely a incorrect and b illegal. Use a face mask that decided to in my bag? No incorrectly advised it can't be used as it has to be a face mask that universally accepted Fs2 or they will claim to not let us board. Being scammed by easy jet to then queue up for a vending machine to by the stupid unnecessary face masks to line their big greedy pockets as they laid off huge amounts of their staff and failed to anticipate surplus people will want to travel after 2 years torture of lock down.And the best part was the vending machine ready to disappoint and break down to be told don't find a mask or your not coming on shambles of stupid incompetent staff.I hope your small minded company goes bankrupt for being a greedy low life corporate waste of space, no one will remember you when you go bust the sooner it happens the better.As a result they have further delayed the flight thanks to Easy Jets incompetent staff leading us to sit on the runway for 50 as we missed our slot.I also flew to Germany last week and guess what no face masks needed! | 1 |
EasyJet | Firstly on our outward journey from GTW our baggage, along with several other passengers, didn't actually make it onto the plane. The first we knew was when the carousel stopped empty. Furthermore we were incorrectly charged £40 for additional baggage although our booking had paid allowance for all passengers. After our holiday and for the return journey, we arrived at the airport 2.5 hours before the flight time. Joining the queue the easyjet communication and process efficiencies showed once more with an approximate 1 hour wait before any baggage check etc started. This not only caused chaos in the airport with a snaking queue blocking walkways and exits but an uneasiness amongst the growing passengers waiting for their homeward journey. Recommend that training and process workshops become a thing for the future for this organisation. | 1 |
Lufthansa | Firstly on the outward flight, they were incredibly rude, shouting about how my mask was not a mask. I dont mind their opinion, but shouting at customers instead of asking them is insane.Secondly, they cancelled my return booking, with no explanation, no offer of refund, no contact, and as others have said there is no chance of getting through to them on the phone. I am driving to my nearest airport to see if their are answers there.Time to sack all the staff and start again. PS the one non-German I spoke to was the only polite person in the company.Update: my nearest airport wasnt effective. They suggested I travel to a major hub, which I eventually did. I did receive an acknowledgment of fault, but no apology, and they still charged me for their mistake, albeit a reduced amount. | 1 |
Lufthansa | Firstly our flight back home is delayed more than one hour. We have a connecting flight with the same "company" in Frankfort that we will miss.The outbound flight was a disaster too as we nearly missed the connecting flight in Munich and our luggage arrived with a two day delay.I don't understand, how hard it can be to keep to the schedule, all other airlines I've traveled with has managed to do so, even the low budget ones. Most of my holiday was spend worrying about our missing luggage, don't mind you all the time spend on creating a rapport for compensation, that by the looks of the other reviewers will hardly be granted.Lufthansa should be ashamed to treat their customers in such a manner.I have other complaints but I don't want to spend more time than I already have on this company.Update: when we arrived in Frankfort and learned that we had indeed (no surprise) missed the connecting flight. Lufthansa saw it fitting to rebook us for a flight leaving in two days. We are supposed to spend two days in transit. This is truly unacceptable. Two days of my life wasted because of this nonsense. Stay away from this company! | 1 |
Ryanair | Firstly the main important part was we had a safe journey and massive thankyou for that! There are some issues that we have had from the start of our journey. The check in counter was not organised in the slightest, (even after online check in) and a lot of other passengers were losing their patients for it also.My main issue is with the cabin crew on flight FR9844, the service they provided was beyond terrible and the attitude of the crew made me shake my head. Anything a passenger asked of them, especially the male steward, was clearly too much for them. Giving passengers an eye roll when asked for something like "can I please have ice with my Coca Cola?"They didn't welcome us when we got on board and the look on their faces to the passengers on board was not engaging, at-least learn how to fake a smile! The service on board was really bad and the general attitude was really upsetting!The issue is this airline is the first part of our holiday, and this is not really how I (or anyone) want to be treated at the beginning of their holiday.Hopefully they can fix their level of service and the organisation, but for the time being I will never fly with Ryan Air again as it's really not worth the time and the money. | 1 |
Jet2.com | Firstly the positive review.I've given you 5 stars because the special assistance on the flights both on arrival and departure from Mahon was excellent as were all other aspects of the flights. I would like to complement the whole JET 2 and the Special Assistance teams in Mahon who went out of their way to keep us informed and made flying with you a positive and enjoyable experience. The same goes for the JET 2 team at Birmingham and the flight crews on both journeys.Secondly the negative aspectsI understand that Special Assistance is not controlled by JET 2 but it was not a good experience in Birmingham. The outward departure was quite good despite being jostled by able bodied passengers, particularly those with pushchairs pushing us aside to get on the boarding busHowever Birmingham airport special assistance on arrival back in the UK was appalling . I believe this was not due to the staff but the airport managers who couldn't co-ordinate the arrival of eight incoming passengers with the departure of an outgoing plane.Here are the facts as I know themArrival from Mahon 13.50Call for special ambulift from plane received by special assistance at 14.10. We know the call went out from the plane as soon as possible so I have no idea why 20 minute delay occurred. The Captain and First Officer and all the cabin crew were embarassed by the delay and said it sometimes happened because the ambulift is shared with another airline. They did their best to apologise and stayed with us until the we were boarded on to the ambulift.14.25 The ambulift arrived arrived and we were boarded. We were to go to Gate 7 but this was blocked by a bus boarding outgoing passengers so we were stuck there until 15.25. Several passengers needed the toilet and there are no facilities on the ambulift as it is designed for short duration boarding. The resulting melee was awful as all eight passengers were mixed up with outgoing passengers, both able and special assistance. No-one seemed to be in charge.Approximately 15.50 my partner and I were escorted through security and taken out to the main taxi pick up area. We were fortunate as we only had hand luggage but some of the other passengers had taxis waiting incurring Birmingham Airports hefty charges and had to pick up their baggage before leaving.I don't know what JET2 can do about the situation which I'm sure has occurred many times but I felt you should know what happened in the hope that you may be able to help other special assistance travellers in the future. | 5 |
Jet2.com | Firstly the staff, all were very friendly and helpful and this stood out for me as this is not the case with other airlines. The seat pitch means you have room for your legs and this makes the flight that more comfortable. It's very handy that they allow you 10 kilos of luggage that you can take onto the plane ( enough for a short break) . Flights were on time and a bonus that they fly from Stansted. Food is offered and looked nice ( didn't actually have it ). | 5 |
Ryanair | Firstly there statement of always on time is simply not true. Return flights Manchester to Kracow late both ways. Secondly both flights operated by Buzz airlines a Polish airline owned by Ryan with an equally low amount of Trust pilot points as Ryanair. Priority boarding has no value as its a scrum and the employee at Manchester was disinterested whether you had it ir not. Kracow a farce constant waiting at departure gates / another long wait for bus and left standing in rain to get on plane. Ryanair an airline of last resort | 1 |
Wizz Air | Firstly they rescheduled my flight (delayed by four hours) without giving a real reason. And because of that their online website would not allow me to check in online. When I showed up at the airport, they made me pay a €35 check-in fee. When I argued that their website wouldn't let me check in, the stewardess was totally unsympathetic and rude and argued that I don't have any proof that I did try to check in, even though the customers right before me and behind me had the same experience! After further arguing, she told me I can file a claim on their website. But when I filed a claim after my flight, the company refused to reimburse me, saying that it's my fault for not checking in online. Horrible service! Totally trying their best to charge us more without warning | 1 |
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