Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | First of all, the airline is okay. Punctuality can be poor, but the onboard service and food is good. The difficulty is the loyalty scheme.Miles and Smiles is no use to the occasional traveller, as the points expire after 3 years, even if you fly Turkish Airlines again.There is no way to transfer them out to another airline, even in the STAR Alliance.You can pay to extend or reactivate them, but the cost is more than they are actually worth in most cases.Even if you do manage a redemption, beware of taxes and fees on top. | 2 |
Turkish Airlines | First of all, the ground staff at Karachi International Airport was so rude, requested a wheelchair for my wife as she is pregnant and due to some medical condition she is not allowed to walk too long causing Edema, though wheelchair was free the staff asked for money. when we arrived in Istanbul we have requested a wheelchair again and the staff told me to take your baby and handbags with you for the boarding and we will bring your wife later, she waited for a wheelchair for 30 minutes and when she saw the last call message on flight board she picked up stuff and walked for around over a kilometre to reach the boarding gate and when I complained about it they simply ignored it. In-flight entertainment was dated and they served cold food in a box that included a tiny pouch of water, kids juice, a cold bun with cheese and a small piece of dry cake. when I have asked why not serving hot food they said due to the covid 19 we are not serving hot food but you can sit next to other passengers, the plane was packed without following SOPs. Do not recommend anyone this airline. | 1 |
Ryanair | First of all, the planes is always getting exposed, the environment inside the planes are not comfortable, i would only recommend this company by its price, nothing else.- Christian Thorius | 2 |
Iberia | First of all, this is a 1 star review as it is not possible to include a Zero star review.Customer service is really bad, employees very rude and helpless. The flight was delayed 1 hour (!) and also, this seems to happen very often - I took 2 flights in the last 5 days and both were delayed.Furthermore, tariffs are extremely expensive.I always try to avoid flying with them due to its poor service and the extra stress they induce to passengers, sadly this time I couldn't find anything else. | 1 |
Norwegian | First of all...It's been many years that I use Norwegian to travel to Bergen. Unfortunately this business with the new Air Tax is very hard to swallow. Norwegian should have taken care of the cost like KLM did and not impose it on their customers. They are losing brand loyalty and frankly they have lost me as customer.Secondly...I was sent an invoice back in August in the middle of the summer holiday and I wasn't even checking my emails. Because I haven't paid before the deadline now I have to pay double the cost of what it was. How fair is this??? You need to get a greep of what you're doing in terms of marketing the brand. Reminding me of an unpaid invoice is fine but adding another £5 penalty charge, now you are taking your customers for fools!!!Thirdly...Do you have any idea of the bank transfer charges in the UK??? I'll have to pay another £10 for you to receive your money.You definitely don't understand how customer service works and your people clearly haven't thought that through.NORWEGIAN NEVER AGAIN!!! | 1 |
Ryanair | First of let me say that I am a regular Ryanair flyer. If someone else can get me to as many destinations from Liverpool for less then I would shake them by the hand.What should be one of my favourite companies however seems to take every attempt it can to be the worst. Personal irks include: the ridiculous ways they hide the actual price through hidden fees, the lack of most menu options on every flight, the dreadful decor inside the planes and even the ridiculous "Give us as pat on the back for not killing you" landing music jingle.Basically they could do it so much better and friendlier for very little change in actual cost. Look at Easyjet, they manage to avoid the same levels of highwayman feelings of hatred and tacky style. Unfortunately though the ones getting the most routes on the go still seem to be Ryanair so we will all have to continue to grimace and bear it, secretly hoping the MD gets replaced with someone who isn't such a bell. | 1 |
Vueling | First of the plane was overbooked. NEVER experienced this before. Secondly no one seemed to understand that we had a connecting flight from Barcelona to CPH. They told us they had fixed our problem. We would be driven to a hotel and back again. And take a plane at 01:00 from Tanger to Barcelona??? What about my connecting flight? That was not their problem. They just wanted to leave us in Barcelona in the middle of the night.Thats how they fixed our problem, which wasnt our problem but theirs.And now when I try to get a refund and compensation they told me that we werent at the airport at the given time. We were there 75 minutes before because I had to return a car at 07:00. And they want a copy of our boarding cards which they never gave us since they told us that the flight was overbooked....These people will just jerk you around... Take another airline.... I did. It cost me twice the price. But I will NEVER EVER fly with these f*****s again.... | 1 |
Grupo IAG | First of this was one of the smoothest UK to US flights I have taken. The boarding was appalling and had families with kids queue for no reason at all. They called families to the front but then decided to board business and premier classes first which I appreciate why but why call families? The worse seats ever and the legroom was appalling. The entertainment system is basic, it does not support Bluetooth headphones, the USB does not support your own devices for movies although the website says yes and the headphones input was as good as useless. The crew were nice so sorry I missed that. | 3 |
Pegasus Airlines | First off the flight was incredibly affordable and easy to book. Then we needed to change plans last minute due to a family emergency and the call centre agent was super helpful, changed our flights for us and then the check in staff and everyone else along the way were really supportive. This made our lives so much easier at a really difficult time.Istanbul airport is chaotic, but other than that the flight was smooth. You get what you pay for so go prepared with your own drinks and snacks and don't expect frills on a cheap ticket. | 5 |
Grupo IAG | First off the plane was extremely dirty with chocolate (hoping it was chocolate not something else) smudged all over mine and my children's seats. I had to wipe down all the seats. After we landed I immediately realized I left my camera with it's bag in the airplane overhead cabin. They would not let me back on the plane for security reasons so I went to The British Airways team on ground & they refused to contact cabin crew only until we threw up a massive fuss then the manager reluctantly agreed which by that point cabin crew had disembarked. Now it's been over 3 weeks with no sign of my camera so it is assumed stolen. I have complained to British Airways and all I get is an automated/generic response to keep checking with Lost Property. Zero customer service for their regular customers and this all could have been mitigated if they had been willing to help at the very beginning...very disappointed. | 1 |
Ryanair | First off we started the day with a delay. Never nice but these things happen. We then got to the airport and waited in a never ending queue....also not nice but...airports right? Comes with the territory. Tried to check in online but check in was closed so we just thought " no issues we will just wait and self check in " What really angered me was getting to the front of the queue and having to pay £55 each for the pleasure of checking in! Then to find out after that exorbitant daylight robbery that they sat us apart on the plane.....service doesn't get much better than this folks.It's a bitter sweet victory for Ryan air however, because what they got off me in the short term they will lose hand over fist in the long term. I'm a regular traveller for work and for pleasure and I will never ever travel with Ryan air againDoes anyone remember the lock downs when air travel firms were begging for customers and help? Short memory. | 1 |
Ryanair | First off we tried to online check-in even booked the seats but there was a system failor and told us didn't work so we thought alright then we check in in Airport----55 Euro to check in airport???20 euro for each bagpack--most of the people had bigger bags than ours and the Ryanair personal just before boarding took their bags to plane just with a warning that they have to pay next tome???Are you serious? And the most annoying and rude personal with a rude language in Nurnberg Airport sending the customers to pay? Honestly i had a flight with Ryanair last year and everything was pretty good.Seriously pay 20 euros more but have some customer service and dont .. your holidays. | 1 |
EasyJet | First off, I cannot believe an airline company can run with such little appreciation or customer service for its clients. UNBELIEVABLE!We arrive at the airport on time for the flight, EJU3749, June 11, 2024. As we wait to depart the delays begin. Evidently bad weather in Palma and some in Milano, but the flight we are waiting on takes off from Palma and diverts to Turin. From this point.....about 3 hours past our take off time ( it is 23:00), there is only one easyjet employee left to manage all the passengers waiting for our flight take off AND to give us SOME KIND OF A STATUS OF WHAT IS HAPPENING . This girl has no clue, or she pretends to have no clue. She keeps telling us she can get no one on the phone with information. Let me just say there were many families with small children, all under 6 years old waiting for information or some indication whether they should take their children home (if they live in Milano) or stay in airport.After 6 hours waiting we get a text sent for a food voucher. This is midnight now and EVERYTHING is closed at the airport except vending machines. We get a second text saying the voucher will not work so buy your own food on the plan and send in a reimbursement. RIDICULOUS, what a laugh!!!!!!!!!!!!!!!!Okay, now it is 2AM, no exaggeration, and our plane lands in Milano from Torino. We are still given no information, so of course we are waiting to board and leave. Well, NOT THE CASE, 2 HOURS LATER by 4am they finally tell us the plane will not leave as they need a new crew and we will go to a hotel. Let me just add, it is still just the one Easyjet employee with us.By 5am we finally make our way to the departures area to be transported to the airport hotel. Two more Easyjet employees show up but seem aggravated with us or maybe the situation with all of us being stranded (some with children) for totally over 10 hours and its 5AM. They were kind of yelling at us. They put us into taxis to go to the hotel and inform us the flight will depart at 7PM (June 12). So what do I do, I book a flight on Ryan air to get back to Palma for an important doctors appointment for my cancer (see attached appointment). You turned me down on reimbursement I submitted for the Ryan air flight we took OF COURSE. (attachment)We check out of the hotel to go back to the airport and they tell us at the hotel that the bus is 20 euro and Easyjet will reimburse us. I put a reimbursement in for the 20 euro and OF COURSE, you denied it. (attachment).I have not received the denial for the reimbursement for the Easyjet EJU3749 that I submitted. But I am sure you do not "give a damn" and will deny that as well. | 1 |
Lufthansa | First off, I wish I had checked reviews before booking this airline. Bit of advice: AVOID AT ALL COSTS!Flights are always delayed, gates are switched in the last minute and for the money, Lufthansa is a boring joke. | 1 |
Grupo IAG | First our morning flight was cancelled and moved to an afternoon flight, understanding sometimes these situations are unavoidable, however it lost us one day's experience in Cairo. We were quite upset when we got onto the plane and were squashed into regular seats, on both flights. As my husband had spasms, he had to stretch his legs across my lap, and not once did ANY of the attendants ask if we were okay as we were clearly struggling. As the service came to us for food, each choice we made we were told, they were all out and we had to settle for what they had left. I did the correct thing once home and sent in my complaints. They responded with a $100 pound voucher for our group. | 1 |
Lufthansa | First our original flight was cancelled due to "mechanical issues" 7 hours prior to take off. We spent the entire day trying to get a hold of someone to rebook, we were told eventually that the only way we were getting on another flight is if we paid $400 extra per person. We finally went down to the airport (2 hours away) and waited for the lufthansa desk to open so we could speak to someone in person. We were rebooked on a flight 2 days later. Instead of having 1 layover we were going to have 2. So our first flight is fine but then the 2nd flight is delayed which causes us to miss our 3rd flight. We were then stuck in Zurich to wait in line at that airport for someone to rebook us on another flight. Which then ended up in 2 more flights! We finally get to Budapest only to wait 2 more hours for our luggage which never showed up! We file a missing luggage report and don't end up receiving our luggage at all during our Christmas vacation. We ended up having to buy a bunch of clothes and toiletries which we have still not been reimbursed for. We didn't get our luggage back til more than 30 days later. When it arrived it looked as though someone dragged it through the dirt! And, it went to my neighbors house down the street!!! not even my own house! We haven't been reimbursed for anything! Not even the $150 luggage fee when they lost our damn luggage! | 1 |
EasyJet | First question why is there no facility for minus stars, Easy jet does not deserve one star.Flight cancelled due to virus, voucher received,however trying to talk to someone regards using it is somewhat impossible, they won't allow you to use it for on line bookings so you have to call them and they make it impossible to speak to someone I think it's called a conspiracy.If I did not have a voucher I would not be looking to use them, still lesson learnt it will be my very last fight with them. | 1 |
EasyJet | First rate care for my disabled wife and I , cannot fault EasyJet! Thankyou | 5 |
Jet2.com | First rate service. Slight delays but could not be bothered about | 4 |
EasyJet | First return flight with easyJet from Southend to Arrecife. Clean aircraft. Seats comfortable with ample legroom, but did not recline. Regretted choosing row 1 seats. Front of aircraft is very cold, compared to rest of aircraft. I found this out after a stretch walk to the back of the cabin. Many front row complaints. Suffered during the four hour flight. No more front cabin for me on this aircraft. | 6 |
EasyJet | First the Easybus service was nightmare as we weren't able to get on the right bus as it was late and when it arrived my kids and I couldn't get on. When we got to the airport we were forced to pay £25 for luggage being 1 kg over weight. If that was British airways that would be fine. For the flight you have to pay for food which the prices are ridiculous and the food isn't that amazing. 1 year prior to this occasion my kids and I had to fly to Spain and unfortunately Easyjet messed up our booking and we had to miss a weeding! My advice is only go on Easyjet for a weekend out with your friends other than that better fly on British Airways or another airline. | 1 |
EasyJet | First the booking of the flights. They ask me to log in my account so it my name that shows on the first ticket I buy. I rent a car and again it is still my name on it.Then when I add a second traveller, all contracts have his name on it, not mine!Result is I have to pay to change the name on the tickets which costs me the price of the tickets.Then arriving at the car rental booth, there is a cost for changing the name on the contract (Second driver did not have a driving license). Luckily, the staff was very helpful and managed to change the name on the contract at no charge.Net net, the competitive price of EasyJet tickets is not so attractive including after you had to state 4 times in a row that you were not interested in paying crazy amounts to have an additional bag checked in or they ask you 3 times in a row if you would like to pay to select your seat.Cleanly EasyJet would use any mean to make more money on the back of their customers, including when it results in resorting to obvious scams. | 1 |
Grupo IAG | First the good news, the club suites are such a huge improvement over the old business seats I hope I never see one again. The not so good news I’m afraid to say was the flight itself. The food has really gone downhill since my last flight, presumably this is a cost cutting measure. If other airlines can offer a really decent quality meal why can’t an airline of BA’s stature? I’ve always thought that a good crew can make up for all the shortcomings but not this time. The crew member looking after me could not have been more bored and was obviously just going through the motions. They couldn’t even be bothered to say cheerio, and I’m not sure I would have answered if they did. Here’s hoping my return is a more satisfying experience. | 4 |
Norwegian | First the good: Norwegian are ok for the price. I've flown them now 12-15 times on both intra-European and long-haul flights. The shiny, new aircraft are a plus and have always been clean and in good repair. The service has been good but unremarkable; not overly friendly, but not unfriendly (better than on most US airlines, but that's not saying much).The onboard free internet is a great idea, and fantastic when it works. On several flights, however, it has been so finicky and slow as to be unusable (simple messages and mail, not streaming video or anything of that sort). That said, one can't really complain about something free. So, after having twice promised to send a message in-flight, then finding I couldn't, I've learned not to count on it.Lastly, I have to mention food. "Fresh and tasty," indeed. After 1.5 million+ miles of air travel, without exaggeration Norwegian serves the poorest quality airline food I've tasted. If you want a meal, not just a pre-packaged snack, then do yourself a favour: bring your own food. I've tried regular meals, vegetarian meals and purchased sandwiches on Norwegian. (The veg meal was especially nasty. Two slabs of tofu straight up - no seasoning, no sauce.) Another lesson learned.Summary: I fly Norwegian for the price and because they offer direct flights to places I want to go. They are reasonably good at that bit. Beyond that, there isn't much to get excited about. | 3 |
Ryanair | First the seat reservations get erased, Ryanair's response: sorry, no refunds policy. OK, fine, not THAT big of a deal. Then we want to pick up the car rented through Ryanair. We already paid the insurance through the website. Oh, that insurance doesn't count, 300 pounds, please. I didn't even ask for a refund on that, I know their policy by now... Not travelling with them again, though. | 1 |
Grupo IAG | First there is no way to check in electronically before arrival at the airport. And there was no way to contact the airline as we tried to find out if there was a luggage weight limit. And because we were booked on Aer Lingus, we could not check in electronically for the 2 united flights to follow. Second, we arrived 3 hours early for our flight, 5:30 am, but check in desk does not open until 6:30. So I could have slept another hour. Third and the most important we were given wrong information. The lady at the check in desk at Aer Lingus said she could only give us the boarding pass for the flight on Aer Lingus from Glasgow to Dublin. All of our flights were booked through United, United is the one that put us on Aer Lingus. She said she could not issue our boarding passes for the connecting flights from Dublin to Chicago and Chicago to LA. She told us we would have to go through the "transfer center" in Dublin. When we got to Dublin, there was an area for people to scan their boarding passes and continue on. We only had our passes from Glasgow to Dublin, so when we scanned the pass in Dublin, it rejected it and would not let us pass through. The people working there (Dublin airport employees) told us we would have to go through customs, downstairs and go to United check in desk, When we got through Irish customs and to the United desk, the lady said our flight was closed. She worked on her computer to get us on and we were given our boarding passes for Dublin to Chicago, and Chicago to LA. Her co-worker told us we might not make it to the gate on time. But then we had to clear Irish customs and security again, and then we had to go to USA pre clearance- security and customs again with long lines for all of these. I was very upset and anxious the longer it took, it seemed like one line or queue after another. I was picked out for advanced screening which took even more extra time. Our layover in Dublin was only 2 hours and we almost missed our flight. We were finally cleared and ended up running across Dublin airport to our gate. I was anxious, upset, tired, in physical pain and it caused stress between my husband and I. By the time I boarded the plane, I felt ill. (I am disabled) It all could have been avoided if we could have gotten our boarding passes either at the Aer Lingus check in gate or she could have told us to go to United at that time or allowed to check in electronically ahead of time, but United and Aer Lingus don't talk to each other. | 1 |
Vueling | First they announced a flight delay and then they cancelled the flight altogether without providing a replacement flight. Worst airline ever! | 1 |
Norwegian | First they cancel your flight, then they lie to your face and defraud you:They keep canceling flights and changing schedules. The outbound flight was changed to a different schedule, which very much complicated our car rental reservation. The return flight was screwed up completely by a schedule change by Norwegian that made our combination (stop in Oslo) impossible. When asked about my options, they make me choose between a flight on a different day (!!) and a refund. Since we cannot fly on a different day (hotel reservations and work obligations), I chose the refund. Only to find out later via their website, that there actually WAS a flight on the same day, they just didn't offer it to me, lying about its availability! When calling again, they tell me that now it's too late, I have to book the new flight on my own - only that it's 100 EUR more expensive than the original ticket! That's money that comes out of my pocket instead of theirs (where it should come from, THEY canceled the original flight). That's probably the reason why they didn't offer me the flight in the first place - they want to sell the seat to other customers at high prices, not give it to others as compensation. But no way, I am not going to reward their lies with additional payments. We booked a flight with a serious company, even if it's slightly more expensive. | 1 |
Turkish Airlines | First they cancelled my flight 1 week before with no reason. It took me more than a month to finally get the compensation awarded (600€ in refund cheque form). I though it was the end of my horrible experience with TK, but cashing this cheque seems to be almost impossible. Support is available only via web feedback forms, which no one replies to (or they reply by pasting same content all the time). Calling them does not provide any support either. | 1 |
Lufthansa | First they cancelled one of my connecting flights without giving me a suitable rebook option, so after confirming with a representative over the phone that the rest of the booked trip would go as planned I accepted the itinerary change, and then they suddenly cancelled the whole trip without letting me know a few days later when I had already paid for a train ticket from Germany to Austria. It was just pure luck that I checked the itinerary a day before check-in, and now I can't get a hold of them on the phone on ANY of the service lines in europe. It amazes me how they treat their customers like a terrible burden. 900 euros lost, and had to book my work trip with a new airline + a new train ticket. Don't really know if this is an airline company or just a charity organization anymore. | 1 |
Lufthansa | First they changed my flight, then they cancelled my flight without previous communication. And there is no way to ask for refund. There is no way to track my reservation in your system. In addition, their customer service really sucks! I've been trying to contact you for days, but nothing! Lufthansa is basically an international scam!They are the worst! | 1 |
EasyJet | First they delayed flight by 14 hours and then denied the claim to refund the flight. | 1 |
Ryanair | First they delayed flight for 7 hours, which entitled me for an EU claim compensation.They approved the claim and said it would be paid out in 10 days.When I emailed after 10 days, it became 14 days. Further it was extended to 21 days and now because of "festive period" it is taking longer than that.Customer service online are useless and rude.Spoke to 3 different people and they could not provide me with any details of when the payment would be landing.Very disappointed! | 1 |
Wizz Air | First they delayed our flight and after couple of hours was cancelled, no explanation, no customer service, no office.. due to this incovinience I lost my connection flight and also had to pay for a hotel... and they refused to gave as an refund..now my Lawyer is taking over | 1 |
Grupo IAG | First they moved out outbound flight 3 hours earlier to 0620 AM a few months out, meaning we had to get an airport hotel for £200 as we were travelling with 3 very young children. Then 6 weeks ahead of travel they CANCELLED our return leg for no reason. We couldn't make the alternative dates due to our children needing to be back for school so we had to rebook on Easyjet at great expense (£1400 one way for 4 seats) given the short notice and it being in the summer holidays and taking a refund from BA for the return leg (still not received a few weeks post travel). Then at check in at Gatwick for the outbound flight, in plenty of time at around 2.5 hours pre take off (0350 in the morning...) the check in agent told us there was an issue with our 6 year old daughters e ticket. After a 45 minute wait as we counted down to our flight taking off without us we were told BA had cancelled her ticket. It seems the customer service clown who processed our return leg refund (at our direction in lieu of a rearranged flight for a later date) inadvertently cancelled our daughters (and only hers) outbound ticket as well. BA did not let us know this at any point in the c. 6 week in between, indeed her seat reservation (that I had to pay extra for) was still showing in the BA app. I was advised to call BA customer services, to receive a cheery message saying they didn't open until 8am (it was now around 4.45am). I was then told to try booking another flight on the app. c. £250 a head for my daughter, then another £250 for me as it said minors cant travel alone. SO £500 down due to an error completely on BA. Submitted a complaint form on my return and just received a note saying I should check the FAQs online. Never been so disgusted in my life, I will now have to spend hours on the phone chasing my £500 that is entirely BA's fault. I will submit a complaint to CAA shortly and suggest others do the same if they have similar treatment. This was all over a London to Bordeaux flight, suffice to say we won't be making any new bookings with BA again. Easyjet on the way home weren't perfect but a much better experience than BA who now seem to be trying to beat Ryanair at their own game. | 1 |
Norwegian | First they scam me with the CashPoints. Now when I gave them a chance again they just give me the WORST service that I have ever experienced with an airline company. Even RYANAIR is much better, believe me. I really hope they go bankrupt, they do not deserve to stay alive in this business | 1 |
Wizz Air | First they started charging £8 hidden fee for every flight and now they are telling me the normal rate has SOLD OUT and you have to pay £80/100 more for a suitcase and a seat if you want to fly 🤣🤣 deleting the app and never using them | 1 |
EasyJet | First thing easyjet need to address is their staff need some training in customer service, what a miserable, sullen and in some cases rude bunch of people thats from check in staff through to cabin crew, rude and ill mannered. There was an odd one or two and I mean two max who were bordering on half pleasant. Flight was delayed but we were still herded onto the plane and sat there with a 4 hr delay, we were eventually maybe after 3hr and 45 minutes offered a plastic cup half full of water which you had to go to the back of the plane for. Granted - mid air we were offered a drink and pringles or a chocolate bar, but you would have thought the cabin crew were paying for this out of their own pocket. It was begrudged. I would say nearly all if not all passengers were from the north west, and even though we were cooped up, passengers were annoyed and fed up, but there was still a good banter amongst the passengers. Easyjet take note you could have had a lot of irate, angry passengers to deal with and quite rightly so. | 2 |
Grupo IAG | First time Aer Lingus trip. SFO to DUB (and back this is a review of both trips). Ticket was over 1000USD so I was very surprised that drinks and snacks were not free except soft drinks and a tiny bag of pretzels. I have never experienced this on an international flight before. Food was pretty bad mostly tasteless slop for the main meal and an insulting muffin and coffee/tea for "afternoon tea" which was literally thrown at some people. We could watch movies/TV free but the headset quality was atrocious we couldn't hear clearly (same for announcements which could be a safety hazard). I switched to my own headset so I can confirm that this was an airline problem. Attendants were inattentive - on the night time outbound trip they disappeared so no water could be had overnight (there was no-one at the back of the plane). They were also curt and unsmiling - except when I tried to board when they stopped the passengers immediately ahead of me and went into a whole "Irish" routine which went on for a while. The waiting masses were rolling their eyes at this. The seat-belt sign was on the whole trip so in the end we just ignored it. All in all I will try to avoid Aer Lingus from now on. | 2 |
Lufthansa | First time I am gonna fly and since I got in the airplane I am very disappointed we came to Heathrow airport around 1am since that time waited now finally 5minutes ago we are in the airplane and soon as we got in air Craft unprofessional childish we had cabin bags there are no space they look at you and look at you not help and laugh 40-50 yes old woman's so childish we had a argument in the airplane telling me they going to call the police another passenger helped me to put my bags try to find space for my bags when I ask why you guys looking and laughing they said the wasn't laughing at us I don't know what I am doing in this airplane. With this type of people no manner unprofessional staff make us wait in the airport queue up since 1am 6.50 plight we got on the airplane 7am perfect job they done we couldn't even use the toilet or buy water we was running to not to be late. I don't recommend to anyone this airplane fist and last time I am using them. | 1 |
Wizz Air | First time I booked with them. Never again and not even able to get refunded despite it because passport won't arrive in time for flight. Easy jet give vouchers for refunds so you don't lose cash but not wizzair. They also charge 15 pounds for calling customer services. Rip off. Will not use them ever again. | 1 |
EasyJet | First time I come across a budget airline that only includes a small backpack as a base. Even the small cabin suitcase allowance is an add on. So we were forced to upgrade to “upfront seats†(+25€ per person) to have a cabin suitcase. This option also includes a priority check in with the EasyJet Plus queue to skip the normal long single queue for check in (see screenshot of easyJet email). We arrived in the Lisbon airport terminal 2 more than 2 hours in advance though we knew that we could have priority check in at EasyJet plus. When we waited for a while and finally arrived at the counter 203, the woman there was very rude and told us they do not have priority boarding today and that she doesn’t know anything about it. We insisted with the proof from our email we can skip the long queue at the check in counters. She didn’t even bother to look at what was written in that easyJet email nor give any explanation to why this service was removed “todayâ€. She said the priority boarding is only for people who require special assistance. She was like “oh your flight is to Paris, you’ve got plenty of time†in a nonchalant manner. And she just spoke directly to the clients in the long queue, “next oneâ€, waving us away. No apologies, no emails from easyJet communicating this before we arrive at the airport and nothing was written before people started queuing. We paid an extra 50 euros for this extra convenience but they did not honour their contract and completely ignored us at the EasyJet plus counter. We spoke to the service centre (Portway) for the airline at the airport but the woman there also refused to help. Said she can’t do anything about it. So we waited almost 1.5 hours in the normal queue. After we got our boarding passes, I met a lady in front of us had the same case as what we endured, but worse. She was refused on the EasyJet plus priority check in queue and then refused her boarding because she was “lateâ€. So she missed her flight. Both of us arrived more than 2 hours before the flight time (the check in counter only opens 2 hours before the flight time). But I had to run to the gates in order not to miss my flight. We have taken many other low cost airlines like Transavia and Ryan Air, Jetstar, Tiger, Hong Kong Express but we never had any horrible experience like this. | 1 |
EasyJet | First time I experienced such a ridiculous behaviour. I had speedy boarding and paid for a campin bag.I scanned the boarding pass from my phone wallet and the lady at speedy boarding says I have to pay £39 cause I haven't paid for a bag.When I replied that I paid for a bag she replied that I should have speedy boarding, which claimed I haven't had.I said I had and showed her my pdf boarding pass where clearly written I had paid for a bag and had speedy boarding.She allows me to pass without any apology.Two things might have happened here:1. Either the wallet boarding pass shows different information than the pdf one, Or2. The lady at speedy boarding doesn't have a clue. Because if she couldn't see the speedy boarding from my wallet why didn't she mention that I am at wrong queue? | 1 |
Vueling | First time I flew Vueling and this low cost airline does it’s job brilliantly.  The plane was a new A320, seats were comfy with plenty of legroom, although I did pay extra for this. The buy onboard food options were great and also healthy.  An efficient operation and a pleasure to fly with, and the website was super easy to use. | 10 |
Turkish Airlines | First time I flew with Turkish airlines before reading any reviews thinking they were good! How wrong was I? My flight was for 15.40. family of 6, we were refused boarding due to overbooking, ok, made us run around Istanbul airport with standby tickets, no luck as plane is full! They offered us tickets for later flight which was delayed again and have papers for compensation. Their communication is so bad they don't talk to you or answer any questions. I have asked for my compensation been more than a week no reply. Phoned T A the lady just mumbled told me to have a nice day. The plane was smelling as someone had been sick earlier. The food was disgusting. First and last journey with these guys. | 2 |
EasyJet | First time I fly easyJet, I didn't think to check reviews, we were only going to Glasgow and it is just a quick long weekend. So we didn't care to dig into the airline assuming it is the standard stuff. But boy we were wrong, we took a Friday flight 30th of September EZY885, was supposed to take of 18:05, but only took off around 18:45 or something like that, thankfully, we had nothing planned. Then on the way back on the 3rd of October Ezy6414 @ 9:15, they decided my standard bag was too big for the cabin, because apparently on Feb2021, they shrunk the seats and the cabin size even more, and charged me £24 for it. That bag was half empty, I could have brought a smaller one had I known. Why are they going against standardisation? They actively want to catch you, the lady there could have let it go, it's not like that money goes to her pocket, but some people enjoy letting others down. They must hate their jobs immensely (customer service is difficult, especially with money grabbing management that are paid 6digits compared to people in her level with 1.65bn revenue). My guy friend is 6ft, he had his legs squashed there, I feel terrible, I didn't think he might need leg space. | 1 |
EasyJet | First time I fly easyjet, I didn't think to check reviews, we were only going to Glasgow and it is just a quick long weekend. So we didn't care to dig into the airline assuming it is the standard stuff. But boy we were wrong, we took a Friday flight 30th of September EZY885, was supposed to take off 18:05, but only took off around 8:45 or something like that, thankfully, we had nothing planned. Then on the way back on the 3rd of October Ezy6414 @ 9:15, they decided my standard bag was too big for the cabin, because apparently on Feb2021, they shrunk the seats and the cabin size even more, and charged me 24pounds for it. That bag was half empty, I could have brought a smaller one had I known. Why are they going against standardisation? They actively want to catch you, the lady there could have let it go, it's not like that money goes to her pocket, but some ppl enjoy letting others down. They must hate their jobs immensely (customer service is difficult, esp with money grabbing management that are paid 6digits compared to ppl in her level with 1.65bn revenue). My guy friend is 6ft, he had his legs squashed there, I feel terrible, I didn't think he might need leg space. This is discriminatory against men to have to pay extra just for being an average height for a man. | 1 |
Lufthansa | First time I fly with this company and I am at loss for words. First of all, I bought 2 hand luggage, so I could go with them on a plain. They said that the plain is overbooked so I should just ceck in one of my bags with no charge. I agreed. Now I am stucked in the Airport for more than an hour at bagg collection space, because they are "understuffed". Moreover, my flight disappeared from the screen. They claim that it doesn't mean anything and it will be delivered to the luggage belt, but the waiting time might be up to 3 hours or you can trust them to deliver the luggage to your hotel. Honestly, it is unacceptable. Please solve your staff issues. I see that you have quite the monopoly over Frankfurt Airport and probably many more places in Germany. With the amounts of flights you have, you have to deliver good service. For now, not good. | 1 |
Jet2.com | First time I had used jet2, it was really excellent and the people.....Wow! How super friendly and helpful; it was a massive difference to the cattle like low cost airlines...I will travel Jet2 again! | 5 |
EasyJet | First time I have ever used easyjet, didn't realise they did package holidays. Communication from them was outstanding from start to finish. Getting departure gate and luggage belt texted straight to phone was helpful.all staff both ground and cabin crew were polite. The price compared to other holiday companies was extremely good. Will certainly use them again | 5 |
Jet2.com | First time I have experienced negative flight. Crew member Joanne very rude & lazy. The trolley was broken at front of plane but working at back. Waited 1hr & 20 minutes for first drink & Joanne spoke to her colleague about how long she had left of her shift saying 3 hrs then stating if you want to be specific 2hrs 55 minutes & both could not wait for their shift to end. No more trolleys came round only a quick walk asking anymore drinks or snacks. Joanne asked that quick the row behind had to call her back. I was not allowed a sweater over my knee for takeoff but can't see the difference between this & a blanket you provide. Joanne very rude in manner when telling me. Felt like I was back at school being told off | 2 |
Jet2.com | First time I have flown with Jet 2 . Was very impressed with the service I received from check in to flight . Impeccable service .All the staff were extremely helpful , friendly and professional. | 5 |
Jet2.com | First time I have flown with Jet2 and it all went very smoothly. Slight delay on homeward journey but these things happen | 5 |
Pegasus Airlines | First time I have flown with them and probably the last. I travelled with my wife and toddler. We thought it would be best if we boarded the plane empty handed so put our hand luggage with our check in bags. At the counter, we were 25kg under our allowance but they did not allow hand luggage weight to be added to check in bags so we were 0.6kg over our limit. They already had a counter set up next to our check in desk and insisted we pay £11 or remove something. I had to open up the bag and pull another pair of trousers and a tshirt on! This was on front of all others waiting to check in. In the aeroplane, the seats lacked leg room, very uncomfortable. The cabin crew were miserable. | 2 |
Jet2.com | First time I have travelled with Jet 2. I always go to Faro in the winter and haven't been able to travel with them. However, now that they are flying there at the same time I go I won't be flying with any other carrier's. Everything was excellent. | 5 |
Jet2.com | First time I have used the Company for flights. Very easy to book these on line. I also received sufficient emails giving me adequate information and also checking to see if any changes were need e.g change of bag size, food to be ordered. Also let me know that I could print of both boarding passes for return journey as well. | 5 |
Ryanair | First time I traveled in Ryanair airlines and it will be the last timeI really had a very bad experience and I never accepted thisI booked the flight tickets before only and I didn't downloaded itWhen I boarded the airport they charged me € 55 for not downloading the tickets and I already paid for baggage in online again they charged me € 20 for Small cabin baggage which is € 10.I'm not sure this charge is for non Europeans or whatEven the staff are very racismI'm really frustratedPlease guys be carefull before booking in Ryanair | 1 |
Ryanair | First time I traveled with Ryanair today and it's definitely the last one. What a terrible company that seems to do anything to annoy the customers. The cheap tickets are not worth all the headache you will have worth them. | 1 |
Ryanair | First time I tried to book a flight, I encountered some strange website errors, and each time had to start all over again...When I finally succeeded and wanted to pay for my ticket, the website timed out during the transaction.It showed an error and then froze, only leaving me with the options to start over or refreshing the page with my fingers crossed. Luckily the refresh worked, and I was only charged once!This is by far the poorest booking website I've seen. Very confusing design, almost forcing you to order all kinds of items/services you don't need.But unfortunately that's not all.I just discovered 2 days before departure that I had made an error when entering the names.And since I already had printed my boarding passes, I was forced to call the Ryanair support centre (UK-line at a rate of £0.10 / min + £0.30 / min, because I'm not located in UK).And after a waiting time of ~35 min, I was told it would cost me a total of €280 to be unchecked and to be able to correct the names myself. OR I could just book a new flight which properly was cheaper. The supporter insisted that I tried that, and should call back again if I wanted to be unchecked/renamed.I then tried to book a new flight, but the cheapest solution was still to pay the fee of €280 to be unchecked/renamed.I called back, but this time I was told that the support center was too busy and I should try again later.Finally after a few call attempts, and yet another 35 min. waiting time, I finally got through to the support and had the check-in cancelled.I then did the renaming, paid and checked in again.But there was yet another extra £21 fee just for paying. So basically Ryanair charge you a fee for paying a fee?!Together with the £23 used for the 2 support calls... I might as well just have paid for a new flight elsewhere...After this experience I can only recommend that you avoid traveling with Ryanair. | 1 |
Jet2.com | First time I used the company and last | 1 |
Ryanair | First time I've booked Ryanair in 3 years since a poor experience. I'm not even on the flight and I've already been convinced to leave it at least another 3.When I used them in the past, we were always assigned "random seats" that were near the rest of the booking party. This time my wife and I are in two random separate seats, both with free seats either side of us. Obviously it's a ploy to encourage us to pay for reserved seats. All it's really encouraging me to do is work harder so I can afford to never fly with them again.I can't think of any other company that deliberately makes an experience unpleasant for the customers that pay their wages in an effort to make them spend more.I'm more annoyed at myself for booking the flights than I am at Ryanair. They're consistently terrible. Why I thought it might be ok this time, I really don't know! | 1 |
Ryanair | First time I've flown with RyanAir, as my friend made the booking for us to go to Rome from Stansted, fine on the way out, but on the way back, there was first a 2 hour delay, no apologies given or causes, just our flight no. read over the tannoy announcing our flight would be at 19.35, (it was scheduled for 17.55) nothing updated on the RA app, then as the next flight time came closer it was changed to 21 35, no announcement this time it just appeared on the flight screen, we started boarding at 21.45 and took off just after 22.00, no apologies on board, nothing at all, disgusting customer service. Shall not fly with them again | 1 |
Ryanair | First time I've travelled with Ryanair and all I want to do is complete the verification. The website just loops you back to the start everytime.I thought I'd give the live chat a go... the agent was clearly having a bad day as started with a bad attitude. Just keep trying was the answer I had. I suppose they did advise I'll get free check in at the airport if I keep trying for at least 10 times. What a strange process.I'd say I won't book again, but you pay cheap prices you get cheap service I guess. | 1 |
Pegasus Airlines | First time and honestly it was a real horrible experience, my Mrs asked the staff for water for the baby milk and was met with rude disobedient staff, the space is so cramped no on board entertainment at all, not even a centre screen to tell you basic information about how much you've travelled and what distance is remaining, I'm glad it's over with | 1 |
Pegasus Airlines | First time and initial impression was horrible. Wasn't compensated for a flight affected due to COVID. Lost 700€ to airline and customer service didn't even provide any compensation. | 1 |
EasyJet | First time and last time using Easy jet holidays!Holiday sold was not the holiday we received. 4* all inclusive, waterpark, family friendly with play area and arcades. Paid for earlier flights and transfers.What we got….Delayed flight due to admin error and allowing incorrect people onto the flight. Caused 2.5 hours sat on the plane on the runway.Transfer kicked us out at an abandoned hotel, and argued it was our hotel (it was a building site) and proceeded to drive off. 3 children, pushchair and 3 cases. No idea where we were. Nightmare!Hotel was simply shocking. Dangerous! No working lifts, no lights in stairwell, broken pool tiles cutting children's feet, hanging wires, no locks on the doors to balcony or main door. no soap or hand dryers in the public toilets, no baby change, AC leaking into food, uncooked food. It was just dire. No play area or ArcadeAlcohol served numerous times to my 8 year old because the barman didn't realise. Then couldn't speak English when I tried to discuss it with him.My biggest issue was how EasyJet did absolutely nothing all holiday even though daily they said they would. Jet2 removed customers from the hotel whilst there as so many of us were complaining about health and safety. EJ did nothing and are still doing nothing to rectify the issue.I won't be using them again and I'll take this to court. They need to be made accountable for jeopardising my children's safety. | 1 |
Vueling | First time and last time with this airline flight delayed 2 hour and 15 min and they close the gate and they tell.me go book another ticket ,don't use this airline | 1 |
Ryanair | First time and last time with this joke of an airline. They should be stopped from trading. Airplane was boiling and dirty, it landed worse than a failed moon landing. My hand luggage which I have used in every flight (I fly 7 - 10 times per year minimum) it was ok from London, suddenly was too big and had to be charged on the way back from Poland. The customer service is rubbish. The tickets weren't even cheap, unfortunately they were the only ones with available seat to Poznan. Why do people tolerate them! | 1 |
Ryanair | First time and last time. What a useless airline..... | 1 |
EasyJet | First time back with EasyJet in 3 years, not sure we'll ever use them again. Delayed flights both ways, held on plane for an hour prior to departure, bag policy enforced differently at Luton and Malaga. Add on costs for everything feels like pure profiteering. | 1 |
Grupo IAG | First time booked British Airways and it will be my last one. Never againone star | 1 |
EasyJet | First time booking a package holiday and it'll be the last always use jet2 but for the reason of being 600 cheaper we went with it …. To find out on Friday there when I tried to check in that we had a flight to Palma but no flight home advisor said we needed to pick a different airport other than Belfast international no contact made from EasyJet to warn us and only reason was that there is no flight home from Palma that day which is complete lies as I have other friend 10 of them to be exact checked in on the flight home absolute shambles waiting on a refund will never use again only going with the best in future | 1 |
Lufthansa | First time booking with Lufthansa and was quite looking forward. Had a flight booked birmingham to paris via frankfurt which they took two weeks to take payment of, then I noticed by chance my flight had been cancelled and move to one two hours earlier without any communication. And despite offering a full refund due to covid19 I'm still waiting for a refund they said would take 10 days it's been two weeks. You won't last long after covid19 if you can't look after your customers. | 1 |
EasyJet | First time booking with easyjet, on hold for 30 mins and then spok to Ongie who was incredibly rude. Sighed on the phone and generally unhelpful, cut off the call as she stated she couldn't find anything and couldn't hear me although I has full signal. | 1 |
Vueling | First time but never again. Complete scammers. Even if you buy 20kg check in baggage it has to be only 1 piece. 2nd piece is charged 50 Euro. Rude staff at Barcelona airport. And we still waited 2hours at Schipol for luggage arrival. Airport personnel blames Vueling. | 1 |
Turkish Airlines | First time buying ticket with them and probably last! Checked their baggage allowance guide before purchasing, it was saying for my destination and for those dates it's 2 FREE BAGS, after the purchase they told me it's only 1 and want to change extra $240 for additional one. That's was the only reason why I even purchased the ticket in a first place. So called "customer service" respond on my feedback claim they said they are sorry I am experiencing this issue and"To avoid this problem in the future, when purchasing a ticket, we recommend you check all information before ticking the "I have read and accept the terms and conditions, the general conditions of carriage for passengers and baggage and the fare rules" option at checkout." Ummmmm I already did dumbass and I have pictures to prove it!!!! | 1 |
EasyJet | First time ever I use a live chat that actually is usefull. My questions were answered fast and with the information I needed. | 5 |
Grupo IAG | First time ever flown with BA always flown with Easy Jet never had an issue EJ never again BA awful. They removed my luggage from a flight without my knowledge and only informed passangers that 25 bags were removed from the plane due to to many passages and to much weight on the plane. We were informed that baggage will be missing when we landed at London Gatwick and that was it a Good bye hope you had a good flight your bags are on another flight no BA customer services desk support at the airport. Will never fly with BA again appalling service and now I know why they delayed an hour boarding as they were removing luggage. BA you deserve no stars. There has been no after support to try to retrieve luggage and reference number on boarding pass is not recognise and online international that is useless. | 1 |
Jet2.com | First time ever flown with jet2 and the 3 of us wasn't sat together as booked as they had changed the plane then we was delayed due to plane fault then had to wait for air space when landed we touched ground and took off again as come in too fast so was delayed about 2.5 -3 hours also delayed on way back 2 hours so for my first time with jet2 was not a good experience really. I'm booked with you in December to Poland so hoping it will be a better experience | 3 |
Vueling | First time ever flying, and oh my god, what an experience the flight home was cancelled. The flight out was delayed by 28 hours but at least they sat us on the airplane for 4 hours before they told us they were cancelling the flight and then kept us on the plane for another hour before letting us off | 1 |
EasyJet | First time ever flying, flight was delayed. Got correct size baggage! But was told because it was filled It was too big. Is a bag not there to be filled? It would of easily fitted under the seat. Charged us an extra £48 per bag. We thought that would be for there and back as she failed to tell is it would be the same back unless we added baggage online (smart move). When my husband tried to discuss this, the lady was really rude and said she would offload us. He explained he had adhd and struggles to communicate effectively, but I will note he was not rude at all just frustrated. Near enough everyone needed to pay the extra charge for baggage despite having the correct size bags. I think this is disgusting. No air con on flight and flight Also delayed on way back. Won't be flying with easijet again. Nothing easy about it | 1 |
Turkish Airlines | First time ever ive tried to travel with Turkish Airlines. Checked possible fly dates numerous times just to make sure dates are ok for me. Dates was always the same so i have booked a flight. They took my money and after 24 hours I've got a notification from the airline that my connection flight via Istanbul was rescheduled to 24h earlier time that was originally advertised. Of course that makes it completely impossible to physically execute because at that time not even my first flight from my home country is gonna depart. They gave me no reason why and didnt offer any help resolving this issue. Bad first impression with this airline and for sure they wont see me again. | 1 |
Ryanair | First time ever using Ryanair all I can say is dont believe everything you read. Flew to Alicante from Stanstead all of us had carry on no problems at all, none of us booked our seats and we all had great seats in exit aisles with extra leg room. Flight back from Alicante was 30 minutes late but again no problem with bags no one even checked. Again didn't book seats and all had good seats. I would definitely use again. | 5 |
Lufthansa | First time experience really goodStaff are friendly and professionalThe mobile app and email notifications are great | 5 |
Iberia | First time experience with Iberia, flying from Miami to Madrid. Crew were friendly and welcomed passengers. Announcements are made in Spanish and English. Level of English is good. Entertainment up to date, quite impressive selection of films latest and older, tv shows both US and UK ones and music. Wifi available on this aircraft although you have to pay for a limited usage. One thing I'd point out is that they do not do a round of drink service before they serve their meal which I find inappropriate for a transatlantic carrier. Food ok - nothing major but not as good as say Lufthansa - coffee and tea are served from the smallest cup you'll ever see. Apart from that, Iberia is ok middle of the road carrier. Would fly with them again if the price is right. One thing to add we have bought this flight as a codeshare of American. When you book Iberia as a codeshare with One world alliance you cannot check in online or choose your seat before 24 of your departure. As they do not process AA, BA pax until the 24hrs before the departure which is strange to me as AA and BA seems to do it on their codeshare flights between Europe and the US | 6 |
EasyJet | First time flight with easy jet, Wish I had looked at the reviews on here before we had booked with them. Two cancelled flight to the Isle of Man in two day which cut our holiday down to just two days there. Shocking , shortest flight we have ever done and yet the most time spent in an airport , won't be using them to travel with again. | 1 |
Ryanair | First time flight with them. There is no where in their website and email saying I have to check in online. Had to buy new ticket cost 100£ for one way but not the worst. Flight delay both way going and return. Worst airline ever. Wonder why they still in business. | 1 |
Jet2.com | First time fliht with J2.Quietly impressed. Good service on board , clean plane and friendly staff | 5 |
Jet2.com | First time flown from Liverpool Airport. Good flight times. We had a trial run to locate Liverpool Airport. However, if you use toll bridge, need to be aware, book the toll before you set out. We didn't see a toll booth on entering or exit. Once you are on it there is no going back. After reading, 'Mersey Flow', information, you can pay £2 crossing. However, when you have a flight to catch and have an Android mobile phone that doesn't have immediate accessibility to the internet. How do you pay it? Shame for Jet2. We have become very disillusioned using Liverpool Airport and when we arrived home from holiday we received 2 bills for £22 x 2. Total £44.Date of experience: 03 October 2024 | 2 |
Grupo IAG | First time flyer with BA due March. I haven't even flown with them yet however I hope my experience isn't a foretelling of the future flight. I get a bit OCD once having booked my flight getting my seat docs etc for myself and wife sorted. I went to get my seat booked and found out I can only get my seat allocation booked 24hrs before the flight ! Unless I am tier levels above. I paid a premium price for these seats to make the flight a treat. With virgin I could book months ahead and even budget airlines let you reserve at the time of booking for a small fee. I think I paid enough thank you BA.I'm writing on here after giving everything including what seems to be my inside leg measurement to be put in a queue of 6 that hasn't moved for 30 minutes until I gave up the will to live. I'm not really looking forward to flying with you I'm afraid. | 2 |
EasyJet | First time flyer with easyJet, only booked them as Tui not available, have to say it was excellent, no complaints at all. All staff friendly and polite. Will use again. | 5 |
Jet2.com | First time flyer with jet2 I can't fail the journey, plenty of info given for delayed outbound flight. Very friendly helpful air crew. | 5 |
Norwegian | First time flyers with Norwegian from London to LAX return and both my daughter and myself were very impressed with the whole deal. Clean modern aircraft excellent choice of entertainment bigger than normal seats in economy but I wonder why there are poor reviews about lack of food as this is clearly noted on the online booking system which a fellow passenger had obviously NOT noticed and ended up causing an unnecessary delay in everybody else getting their pre-ordered food which was very good again. Would fly them again. | 9 |
Grupo IAG | First time flying British Airways and I would not hesitate to fly economy with them again. Flight attendants were pleasant and efficient. Excellent special meal (low sodium). Comfortable space in economy. One of my better flights. | 8 |
Jet2.com | First time flying Jet 2 and each and every staff member was so friendly and polite, add the spacious seats and brilliant on board crew. My new number 1 choice x | 5 |
Jet2.com | First time flying Jet2. Friendly staff, smooth bag drop, prompt take off and no delays collecting luggage. Thank you. | 5 |
Norwegian | First time flying Norwegian airlines from Edinburgh to Malaga. First impression excellent loads of leg room and courteous staff. Apprehensive about baggage allowance having booked a Thomas Cook flexitrip. This proved no problem as we had 20k allowance five more than a number of other airlines. Flights were not quite on time but on the way home high winds brought us home safely on time turbulence almost negligible. Certainly will be looking to fly Norwegian again possibly to Copenhagen. | 9 |
Ryanair | First time flying Ryan Airlines.Pros-cheap flight tickets if you are not taking a lot of baggageCons-strange (possibly unethical) practices-you must check in online or pay a 30 euro fee for checking in at the airport-when you try to check in online too early you must pay for a seat or wait until the "random seat" online check in is available (does not tell you when)-even though actual check in closes 40 minutes prior to departure time, "online check in" closes 2 hours before departure time-once you pay your 30 euro to check in, staff will tell you there is another problem and that is the flight is "overbooked" and you will have to wait for the next flight to see if a seat becomes available "go to your gate and wait then talk to the gate staff"-when you ask, why me? I have already paid for my flight. Staff will repeat to you that the flight is "overbooked" as though it is normal airline procedure to overbook flights | 1 |
Ryanair | First time flying Ryanair and I am shocked at how utterly rude the staff has been. From charging a $200 euro late check in fee to telling me I should have read the fine print better this company is the used car sales of the airliine world. Be ensured their "low rates" are set up to get you in the door and gouge you until you bleed. It doesn't cost money to be polite and based off of their staff rudeness must be part of the job description | 1 |
Ryanair | First time flying Ryanair. Obviously worried after you hear so many bad stories. They lived up to expectation. Made me and my daughter not only miss our train booked for an hour after we were meant to land but also the last train we could get home leaving us stranded in Manchester airport. They always blame anything else they can. It's never their fault. Non of us knew what was going on most of the time. Hardly any communication.And how very strange that the exact same length of delay (an hour waiting in the airport and an hour sat on the plane on the runway) happens both ways. I will avoid Ryanair even more now and pay extra for another airline. | 1 |
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