Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | First time flying Turkish Airlines and was very impressed. Great crew friendly and professional. The amenity bag in economy even has slippers and ear plugs. Food not great but substantial. Three rounds of drinks served with dinner service and a bottle of water was handed. Would definitely recommend. | 8 |
Turkish Airlines | First time flying Turkish Airlines from Dublin to Hong Kong via Istanbul and it was a nice experience. Food was excellent, especially the little turkish delights and the homemade lemonade. IFE had a decent enough selection but the Wi-Fi refused to work on the second leg of my trip. Cabin crew were pleasant and helpful. Cabin was nice and warm as well which is nice. Tip for anyone thinking of TK, if flying the 77W in eco, choose a seat in the forward section of economy, it's much quieter. Overall it was a nice flight. The only downsides were IST airport which is absolutely horrible but that isn't TK's fault. | 8 |
EasyJet | First time flying absolutely class airline. Funny friendly and staff on route to belfast today from Luton @16.30 top class!!! Clean and really professional | 5 |
Turkish Airlines | First time flying business class on a long-haul flight and if you can afford it that's the way to go. The boarding process at ORD was a little chaotic as it appeared passengers ignored the pre-boarding request for business class only. Turkish Airlines business class product is exemplary. The seating is the old configuration of open side by side seats which don't offer much privacy if you're seated next to a stranger. The service was excellent with a personal chef taking dinner orders. This was followed by a beverage service (juices/lemonade) and warm mixed nuts prior to pushback. Hot towel service provided before dinner with a table cloth laid out on the tray. Dinner consisted of smoked salmon courgette, steak and arugula salad and fresh fruit. After dinner, an amenity kit was provided with a turndown service (individually packaged comforters) converting seats into a fully lie flat bed. I was able to turn to the side and sleep comfortably. The remote worked flawlessly. The TV screen is a large 17" display. The Denon headsets provided good noise cancellation and sound. Prior to landing in IST, breakfast service (fresh fruit plate w/cheese, yogurt/honey, assorted breads and french toast with strawberry compote). The cabin crew were exemplary with their attention and service. Very impressed with Turkish's Business Class product. | 10 |
EasyJet | First time flying easyJet. Flight departed on time and was quite cheap, only €30. The plane was not very crowded, so I was asked to sit in the exit row, I got a free upgrade! The legroom there was amazing of course. The seats were quite comfortable, but legroom in the normal seats is very cramped. Overall great first experience. | 8 |
Ryanair | First time flying from Stansted airport!When we first looked at the board for our gate number, it read that our 16.55 flight to Alicante had an estimated delay of 25 minsOn checking again a few minutes later ( 16.15) it had changed back to on time,proceed to gateAfter a quick nip to the toilet and then a long walk to our gate, we arrived at what we thought was the queue for our flight, there were three queues that had bottle necked into a crowd behind them, so it was very confusing and we were waiting in this swarm of people for 10mins before realising we were in the wrong queue and our gate had closedWhen I said to a staff member, we're on the Alicante flight, she simply turned and said it's gone,then turned away again!I felt this was so rude and unhelpful as we'd never missed a flight before so didn't know what to do! Another staff member came over, who at first was quite patronising but eventually told us what we needed to do!I found the whole experience stressfull and the customer service of some of the staff appalling! | 1 |
Jet2.com | First time flying jet2 and I was apprehensive. Flew from LBA to ADB. Easy, hassle free and excellent customer service at both ends of the journey. From warm check in staff to super sweet helpful air hostesses on board and friendly pilots that were great with the young ones when we were slightly delayed. Wouldn't hesitate booking again. Better service than any emirates, Turkish airlines or BA flight I've been on. | 5 |
Jet2.com | First time flying out of Bournemouth since new hub set up. The plane was much better than the older ones flying out of Birmingham and I will continue to use jet2 from Bournemouth as long as they are using the newer planes as I found the seats more comfortable than the older planes. Cabin crew were excellent as always and very friendly. | 5 |
Iberia | First time flying out of USA to Europe. Miami-Madrid great flight! We had an Airbus 340 and everything went great! The food and service was 10x better than most American airlines (airlines that operate in the US). Flight attendants were so nice. Then we took a flight from Madrid-Paris that went well! We went on Economy Class and they treated us like in 1st class the whole way! I sat next to the window which was a big plus. Overall very happy with Iberia. | 10 |
Jet2.com | First time flying out with Jet2from Manchester to Funchal Portugal, the departure and arrivals were very good, no stress, completely organised, their was an announcement they were running 10 mins late but once we boarded the captain said our arrival time would still be the same. Great trip. | 5 |
Jet2.com | First time flying since 2019. Chose East Midlands airport over Manchester couldn't face the big crowds. All good until the call for departure gate. A half mile hike in humid weather. Air con machines not working. Then arrive at the gate. Another long walk to get on the plane. Beads of sweat pouring down. Missus gasping for breath. Ruinous. Similar experience coming back. Be warned! Just plain bad. East Mids airport. We're not cattle we are customers. Flights themselves were fine. | 3 |
Grupo AirFrance-KLM | First time flying the newly renovated 777 business class with door. Overall experience is very positive. The interior of the plane was very elegant, and the F&B offered was superior. The door added substaintial privacy especially during sleeping which is a big plus. Service onboard was also very good. Very polite and friendly. However there were also some shortcomings - the wifi and flying map were not working properly for the majority of the journey. Also the private doors for some seats were not functioning and it took the crew a lot of efforts to release those doors manually. Choices of IFE is also lacking | 8 |
Lufthansa | First time flying this airline and it will be the last. So many of their employees are not friendly, warm or welcoming. Their customer service wasn't much better either. They wouldn't allow me to check in ahead and pick my seats for one flight. What's worse on the long leg flight I had with Biz class they told me it's overbooked and I'm on standby and I'd find out 10 minutes prior to leaving if I'm on the plane. | 1 |
Air Europa | First time flying with Air Europa from Gran Canaria to Madrid. Tried to check in online, however problem with the website - so check-in at the airport which was nice - the check-in lady was very friendly and helpful. Boarded the aircraft - two crew welcomed me on board, was nice. Sat at my seat which were very comfortable - for an older aircraft the seat literally hugged you. Service was nice, came through cabin twice - no issues. A pleasant and relaxing flight, would recommend. | 7 |
Air Europa | First time flying with Air Europa from New York to Las Palmas. I was surprised early on that the sinks in the bathrooms were not working - at least 2 in the economy cabin. I understand for short haul flights but for such a long one to expect hand sanitizer is enough? Usually with red eye flights to Europe - at least what I've experienced is that they try and serve quickly as possible to maximize sleep time but the crew certainly took their sweet time. Had a 4 hour layover in Madrid - it's quite a long walk from T2 to T1 so glad we had plenty of time. 1 out of the 2 bags checked in didn't make it to my final destination. When you pay double the price due to inflation as well as for bags, you'd expect slightly better customer service but there is no information at all - whether it made it to Madrid in the first place or any information at all. Certainly does not care about the customer and will never fly again with this airline. | 1 |
Grupo IAG | First time flying with BA business class, never again. There are no boarding drinks provided. My meal quality was below business class standards as was the quality of the wine. On arrival at Bodrum my bags were among the last to appear. Not looking forward to the same chaos on the return flight. | 2 |
Grupo IAG | First time flying with BA, and we had quite high expectations. The check-in and overall organisation was fantastic but unfortunately, premium economy was a massive let down! The entertainment was good and there was a variety of choice, the seating was ok, but the food was awful. Compared with other premium economy it was noticeably bad. The service wasn't great either. The attendant kept spilling everything and I ended up covered in water. No duty free on board??? And then we were given basically a chicken sausage roll before landing which we found really cheap. We've always had afternoon tea? On the return flight it was a small ham and cheese baguette which we refused.... no breakfast?No priority queue there, and no priority boarding required n the return?Would still fly again with BA but not premium, it really isn't worth it.Might cost slightly more with Tui but you definitely get more for your money with them, including lounge access. | 3 |
Grupo IAG | First time flying with British Airways and first time flying to the Americas from India via London Heathrow. I chose Premium Economy at a reasonable price. I was quite comfortable, however, the first leg of the flight from Mumbai to Heathrow, the plane was a bit outdated and there was only a foot rest. The second leg, from Heathrow to Nassau, the plane was brand new and my premium economy seat had a pop up leg support which was much more comfortable. Cabin service was fine - I appreciated that they didn't come through the cabin often while everyone was sleeping. The meals weren't that great to be honest. After landing in Heathrow, we had to wait on the tarmac for 45 minutes waiting for an open gate. My connection was less than an hour long! The BA staff in the Heathrow Airport helped me move through security quickly and I made it with time to spare for my next flight. When I arrived in Nassau, I found that my luggage didn't make it due to the short connection time in London. The BA baggage representative in Nassau was extremely professional and took down my claim. My luggage arrived on the next BA flight a few days later, and British Airways Nassau representative delivered it over to a charter airline which shipped it to the island I was staying on. Very impressive and efficient! | 8 |
EasyJet | First time flying with Easy Jet. Will not be using them ever again. Easy Jet staff in Tenerife have been nothing but rude and unhelpful. Flight got cancelled after 2.5 hours waiting on the stairway in a flight tunnel. We all felt crammed, hot and stressed. After the cancellation and confusion we all had to make our own way to an available hotel which we had to pay for. Some people didnt even get one as was past midnight. Still waiting for an update. Staff were laughing and saying if you cant afford the travel and hotel for the night then stay outside the airport or find someone willing to take you in. Absolute Joke and lack of consideration. Issues have been due to engine failures. Surely they would have known this before as the delays started 9 hours before the flight was scheduled to take off. | 1 |
EasyJet | First time flying with EasyJet and quite impressed for a budget airline. It is a bit of a scramble to get on board even though we had 'priority boarding' but the flights were on time and staff excellent. Flight was Luton to Paris. Service on board was really good and aircraft spotless. Look forward to flying EasyJet again which is something I would not say about some budget (and non budget) airlines both in and out of Australia. | 9 |
EasyJet | First time flying with Easyjet and will be the last time ever. We got stranded in Agadir with no communications. They make you wait at the airport for many hours just hoping for the best. The app gets updated after you already know what's happened. All the staff give a different story when you ask them. Full of excuses - Fog problem, then aircraft problem then it was delayed at the place it was flying from.. | 1 |
Eurowings | First time flying with Eurowings and it was not a bad flight at all from Vienna to Barcelona. The flight was on time and the service was very friendly. Surprisingly the leg space was much more than expected. The flight wasn't busy at all, I would say it was not even half full. | 6 |
Jet2.com | First time flying with J2 better than rival firms but how difficult is that! Pleasant staff but you would expect that at a minimum. All round a good experience. Pilot was clear and understandable. | 4 |
Jet2.com | First time flying with Jet 2 amazing airline all staff so very kind caring and respectful ,we were so impressed we will book with Jet 2 in the future thank you all | 5 |
Jet2.com | First time flying with Jet 2 and we weren't disappointed very spacious seats, crew were amazingly helpful!Flight was very enjoyable | 5 |
Jet2.com | First time flying with Jet 2 and won't be the last. Great deal on a last minute flight, staff were friendly and had a really comfortable flight there and back. Food & drink options were good too :) | 5 |
Jet2.com | First time flying with Jet 2, everything was really well organised both in the UK and Skiathos, our return flight was delayed due to bad weather in the UK, but that was out of their control and the Jet 2 rep kept us up-to-date. Cabin crew on board really good, all in all good value for money, better than Tui who we've flown with several times before. | 4 |
Jet2.com | First time flying with Jet2 - Lovely experience and Staff v.pleasant and helpful.Will definitely be flying with you again! | 5 |
Jet2.com | First time flying with Jet2 and impressed Like luggage allowance. Flights on time and plane clean. Great assisted travel support | 5 |
Jet2.com | First time flying with Jet2 and it didn't disappoint. From checking the bags in to being looked after by incredibly friendly staff took the stress away and made it a real pleasure to travel. Everything was so well organised, streamline and spotlessly clean. Will definitely be flying with Jet2 again. | 5 |
Jet2.com | First time flying with Jet2 and it was faultless.We got plenty of e:mails about the flight beforehand.We were on time and all the crew were very welcoming.We pre-ordered meals on both flights and they were fine. My partner bought some cigarettes and perfume and was very happy with the pricing.Our seats were comfortable and there seemed to be a bit more legroom than normal budget aircraft.Plenty of updates during the flight too.Airport security at the gate leaving Antalya left a lot to be desired, but that was nothing to do with Jet2.Would happily recommend and will definitely fly with them again. | 5 |
Jet2.com | First time flying with Jet2 and very impressed. Staff extremely friendly and professional. Quite a nice surprise and would definitely recommend. | 5 |
Jet2.com | First time flying with Jet2 and was such a great experience. No queues for anything, plenty of friendly staff, pre ordered food on board was surprisingly good! Plenty of drink chooses and staff on return flight went above and beyond when my son wasn't feeling well to make him comfy and warm. | 5 |
Jet2.com | First time flying with Jet2 to Naples. Really enjoyed the flight. Lovely cabin crew. Meals were good. My only moan is leg room, I was OK but my partner is tall so it was a good job it was a short flight. | 5 |
Jet2.com | First time flying with Jet2, nice experience, all went smooth. Will be using again. | 5 |
Jet2.com | First time flying with Jet2, overall no problems with checking in bags and boarding the flight. A lot of emphasis put on selling drinks etc then duty free. Would have been nice to get a bottle of water like other airlines but I understand you get what you pay for.Customer service on board was good and I found all staff respectful of customers.Overall an enjoyable flight with no major issues. | 4 |
Jet2.com | First time flying with Jet2, we were happy with the service. The staff was friendly, the flights on time. Only negative for me: the plane could have been cleaner.One thing that should change: the price to book a seat is way too high. | 4 |
Jet2.com | First time flying with Jet2. And I have to say I was really shocked with how amazing my experience was. From checking in to flying with Jet2 has to be easily better than Ryanair, easyjet and Wizz air by a country mile. Definitely will be flying with Jet2 again. | 5 |
Jet2.com | First time flying with Jet2. Both flights on time and pre booked meals were enjoyable. I'd happily fly with them again. | 5 |
Jet2.com | First time flying with Jet2. Good leg space , both flights were on time, staff were excellent would definitely fly with Jet2 again | 5 |
Jet2.com | First time flying with Jet2.From booking to our return destination every step was well explained which made execution simple.Face to face staff were helpful and most certainly excellent ambassadors for Jet2We will have no hesitation in recommending Jet2 | 5 |
Grupo AirFrance-KLM | First time flying with KLM. London Heathrow to Amsterdam then onto Quito, flights ran on time, the extra legroom seats I purchased were as promised, luggage received ok and very quickly. Booked vegetarian meals which were available as requested. Crew polite and efficient. Only reduced to 4 stars as one of the meals was not very nice, otherwise very happy with the experience. | 4 |
Grupo AirFrance-KLM | First time flying with KLM. No delays. I flew to Amsterdam from Manchester. Free drinks and food on the plane. Pleasant staff. | 5 |
Lufthansa | First time flying with Lufthansa and never again sadly. Months later stillFighting for a refund on pre booked and paid extra leg room seats which we never got either out or on the return. It's clearly s money making exercise and they clearly overbook these seats and then make it so difficult to get a refund they you give up trying. Absolutely awful customer care . | 1 |
Norwegian | First time flying with Norwegian from London Gatwick to Los Angeles (LAX). To be honest I was very worried about delays but my 2 flights were on time. I must say I am pretty surprised with the company! The staff was very nice and friendly! My boyfriend is very tall and usually suffers a lot with the seats (no space for his legs) but in both aircraft's he had space and could rest properly. The aircraft is new you have a little screen where you can see films and TV series play games and listen to music. The only thing we didn't like was not being able to buy drinks until the snack bar was opened - our fault as we didn't book the food and drinks when we bought the tickets. I recommend Norwegian airlines! Price is excellent in my opinion. | 10 |
Pegasus Airlines | First time flying with Pegasus Airlines. Very impressed. I flew SHJ-SAW-STN (same outbound and return route). Airplane was modern (but with no TV on back of screen). Cabin crew were very friendly, attentive, well presented and approachable. They all spoke English. Safety briefing was conducted in dual Turkish/English. Airplane ran on time, no delays. Ground staff were efficient. I booked an exit row seat for the SAW-STN leg which provided ample room to stretch out. Even the normal seat had enough leg room for a large grown man like me. Pre-ordered food online (which gave more choice as to what to eat on board). Breakfast tray was tasty, fresh and well presented. On-board drinks/snacks were available and whilst expensive, were good quality and fresh. Pegasus' baggage policy means a lot of passengers opt not to check in bags (at cost) and take an 8kg cabin bag on board. Some passengers were being greedy by trying to stuff small suitcases into the cabin hold - the cabin crew did not complain but it caused some delays inside the plane trying to get everyone's bags packed away and seated on time. | 8 |
Pegasus Airlines | First time flying with Pegasus and despite being worried by some of the reviews in advance of travelling was really impressed by the experience. Flying from Manchester to Riyadh via a connecting flight in Istanbul both outbound and return were incident free. Staff were polite and helpful at check in and on the plane. A slight delay returning meant there was a possibility we could have missed our connecting flight to Manchester. Staff were clear what to do if this was the case and where to go. In the event we made the connection. Wouldn't hesitate to use them again. | 5 |
Ryanair | First time flying with Ryanair and it will the last! Can you explain what's the fee about not checking-in early for? You took money that's supposed to be use for the kids to enjoy a trip to London! No other airlines have done this! | 1 |
Ryanair | First time flying with Ryanair and they've completely ruined it. I booked a short trip to Barcelona to watch my nephew play football. The trip was for 5 days from 31st March, everything was booked flights, hotel, carpark and transfers. I was about to get euros and Ryanair text me on 30th March at 14:00pm to tell me my flight was cancelled. I phoned Ryanair it took about 25minutes to get through. Ryanair told me it was due to the French strikes and they could offer me a refund for my flight or another flight. I asked for another flight and they said the only one available was on Tuesday 5th of April. That was the day I was flying home! Ryanair left me with no option but to cancel my flight. I looked for other flight but the prices were through the roof, I had to abandon my trip. I tried to claim Ryanair for everthing I lost and they said they can't offer me compensation because it was a strike and all they had to do was offer me cancellation or another flight. Offering a flight on the day I travel home is no option. Im left out of pocket and I missed my nephew play football. I'm not angry at the strike I'm angry at Ryanair texting me 13 hours before I was due to fly and giving me no option. Ryanair could have told me well in advance as they knew the strike was happening. Ryanair don't care who they affect or how much damage it costs, they made that clear when I phoned they were very rude. Any trip I go in the future and I advise anybody else who can't afford just to abandon a holiday DO NOT FLY WITH RYANAIR | 1 |
Ryanair | First time flying with Ryanair this month and have to say absolutely no issues whatsoever. Easy check-in, never having used Ryanair before we were clueless but friendly staff helped us. Flight was perfect, seats fine. We printed boarding passes out, very simple, no issues with baggage, will definitely use them again. | 5 |
Ryanair | First time flying with Ryanair to almeria, Spain and I can't praise them enough. They out-do tui by a clear mile! Staff friendly and great. We will use them again. | 4 |
Ryanair | First time flying with Ryanair, very reasonable prices, pleasant staff, comfortable seats, will definitely fly with them again. Felt I had to write a positive review as there seems to be a lot of negative ones. My experience with them was very good! | 5 |
Ryanair | First time flying with Ryanair, wasnt as bad as people mention in some comments, seats are a bit small and had to pay extra fee for my hand luggage, 6/10 | 3 |
Turkish Airlines | First time flying with Turkish airline and very impressed. Flight was early from Manchester. Great food, lovely staff. Cancelled flight took 2 days for refund, no messing unlike British Airways 30 days and still waiting for my refund as they cancelled my flights twice.Would definitely use Turkish airlines in the future, Istanbul airport is amazing!!! | 5 |
Turkish Airlines | First time flying with Turkish and already lost a luggage. I heard about this bad reputation in losing luggages but I didn't believe it. Will never fly with them again. | 1 |
Jet2.com | First time flying with jet 2. Plenty of leg room good inflight service | 5 |
Jet2.com | First time flying with jet 2. very impressed with everything from the ease of check in to flights. Will definitely be using again. | 5 |
Jet2.com | First time flying with jet2 and has been the best airline I've ever flew with !! Would 100% recommend. | 5 |
SAS | First time flying with the airline, won't be the last time.I booked the flights through a broker so have no experience of booking through the sas website. The booking reference from the broker worked seamlessly with fthe kysas site and the app.The app notifications letting me know when to check in and which gate to go to were superb. Saves me hanging around with he throngs of people looking at screens in Heathrow.The flight itself was worth the value. The economy (sas go) class seats had a thin padding but overall comfortable and unlike BA economy (yes BA I'm pointing to you, I'm 5"6 and slim build, I shouldn't be squashed in on any flight! ) provided ample leg room and seat width.The cabin staff were polite. The plane appeared modern and clean.The flight took off and landed on time. The whole experience ran smoothly. I cannot fault this airline in any way. | 5 |
EasyJet | First time flying with this company, great on outbound flight, staff attentive and flight comfortable and on time. Coming back on the 19th was appalling. Crew acted like they were on a club 18 - 30 holiday with them all up front behind a curtain laughing and screeching. They ignored calls for assistance from passengers and made comments about having to warm a baby's bottle. They were totally unprofessional | 3 |
Jet2.com | First time holidaying with Jet2 to Tenerife and it has been seamless. Issue with transfer and baby car seat was dealt with quickly and professionally thanks to rep Simon. | 5 |
Vueling | First time i bought vueling ticket.. what a trash.. if you want your travel to start with a positive feeling , pay 100 euro more and fly a normal airline.. saves a lot of time and frustration | 1 |
Wizz Air | First time i flew Sky Express and what can i say im pround as a Greek to have a Greek airline like this. Very affordable prices but staff were extremely helpful and friendly with warm Greek hospitality - Flights GQ701 London to Athens and GQ700 Athens to London. I never ever want to fly criminal airlines with Ryanair and Wizz Air ever ever again. They are a bunch of crooks with every scam in the book to hit you with hidden costs. Once you go Sky Express youll never go back to Ryanair or Wizz Air. | 1 |
Grupo AirFrance-KLM | First time i fly with KLM and I really liked their service. The cabin crew were so kind and very helpful, they smile and ready to help us for anything we ask or need. No rude or no bad attitude. We enjoyed our trip | 10 |
Lufthansa | First time i have flown with Lufthansa, we travelled from Heathrow to Frankfurt and on to Dubai and back. The staff on board were very professional, helpful, friendly and attentive. We were delayed on our return leg as due to regional air issues we had to fly back a different route, but Lufthansa made sure we received our luggage. There communication was the best I have ever had from an airline. Even given free chocolate on board. I really look forward to being able to fly with Lufthansa again in the future. | 5 |
Grupo IAG | First time i have travelled by British Airways in over 25 years. The aircrafts are old, tired and in need of upgrades. The staff are also older and more dishelved and not as smart than my experiances on other airlines.I thought the food was very poor and extremley small portions, seat space was considerably small for a long hall flight. We were not given enough snacks and the there was only one new release film available on the selection.i think when you are flying a long hall flight and dont get a warm towel it says a lot about the airline. It is also the first time in decades i have ever been delayed and usually travel much longer flights than this one.This was not a cheap flight and we had to pay extra to get theseats we wanted which for infomation was only and end of an isle.I think my experiances with long hall flights with otrher airlines are much better and will continue to fly with them going forward. | 1 |
EasyJet | First time i have used easyjet online chat/customer services after i made a booking amendment error, Daniel was great i expected a fight but very fair and responsive, great service | 5 |
Ryanair | First time i have used this airline....Stanted to Malaga ( i have heard a lot of bad comments about this airline in the past, but i never thought it could be as bad as i heard.......Honestly.... It is worst!!!!!, Both flights just as bad,rude staff, no customer service whatsoever, is all about the money,i only book these flights due to convenient time table this time around,nothing to do with pricing which they are not cheaper anyway.But believe you me when i say that if all the other airlines were to stop flying to Malaga i would consider driving instead of using them again. TRADING STANDARDS/REGULATOR SHOULD REALLY LOOK INTO THE WAY THIS AIRLINE OPERATES. | 1 |
Grupo IAG | First time i made a booking at BA, definitely the last one. My wife's parents flew from Mexico to London to Brussels in the original booking. BA cancelled the original booked flight to Brussels and gave one that had only 1 hour and 20 minutes of transfer time. the flight to mexico came with a delay and left with a big delay. so the flight was impossible to make. They planned them to fly towards Frankfurt and then back to Brussels, a flight that was a pipe dream as this never could be made. after that they were put on a flight to Amsterdam which they weren't allowed to board even though showing up 30 minutes before departure. BA doesn't have late flights (after 18:00) going to Amsterdam or Brussels which for such big airline is quite pathetic. we will file for compensation of the delay that almost now will take 18 hours to get to the final destination.Booking Code : TX5VRH | 1 |
Wizz Air | First time i used wizzair my flight got cancelled last minute. Thought i would give them a second chance and this timw they board us all on the plane which is full and just leave us here for hours before even taking off giving nobody any explanation what so ever. Why do that i would rather have some space to walk around at the terminal. I had missed my coach back home thanks to them with zero comoensation. 100% the worst airline in history i really dont know how they get away with it. Avoid at all cost they will ruin your holidays for sure. | 1 |
Lufthansa | First time in Lufthansa and unfortunately it was late. Not much but not used to it. The flight attendant seemed like were not there and the only interaction I had was to remove my jacket from my lap? That was also a first. Plane old but in good condition. | 7 |
Jet2.com | First time in my flying experience I must open my suitcase because was over 1 kg.I did not have other 10 kg to take on board with me only a small one.I ask why I had to ,I talk to two members of your staff and only answer I heard that it's company policy.How could you call yourself friendly?Date of experience :28.02.25 I was flying from Leeds to Krakow | 2 |
Ryanair | First time in ryanair but wow, this is such a bad experience. Only flight from Edinburgh to copenhagen available so had to take it by obligation. The flight attendant are SOOOOO inexperienced, uneducated, unprofessional EVERYTHING is an un at the beginning. The two on the front where TALKING AND LAUGHING LAUDLY ALL FLIGHT LONG. And to put it even worse, when she went to the toilet to take out the trash, she passed by the whole cabin with the dirty trash used for the toilets so people throw their trash inside it. Imagine all the bacteria, the sh*t, and everything else thrown by people using the toilet. I dont know how the european transport agency lets this company run. Its crazy. | 1 |
EasyJet | First time in years I've flown with Eazyjet and safe to say it will be my last. Charging extra for a cabin bag that I measured and weighed and made sure complied with eazyjets stupid rules. When I challenged the staff member and showed him the measurements it was dismissed and we had to pay £24 for a hold bag - I am currently going through a refund process to get the money back. | 1 |
Jet2.com | First time my Jet2 flight was early arriving. Pilot gave interesting flight info. Despite being full and some passengers with more luggage than they should have, all got seated and staff were very good at getting us away. Crew got their food and duty free trolleys done very quickly and flight passed without fuss. I fly with Jet2 several times each year | 5 |
Jet2.com | First time of flying with Jet2, it won't be the last | 5 |
Jet2.com | First time of using Jet2.Excellent experience and will use next year. | 5 |
Iberia | First time on Iberia. Company booked me on Iberia for my business from from JFK-BCN via Madrid Airport. For my 7+ hour initial flight to Madrid from JFK the plane was so old that it didn't have any kind of entertainment system at all! I was shocked to see that this kind of plane still existed! Food was decent flight attendants were average seats were very uncomfortable and small. I'm a 5'7" female and even to me the legroom was very tight so I kept on hitting the seat in front of me. I can't imagine a man taller than 6ft sitting there. Only into 2 hours into the flight my bottom started to hurt. Chairs are very awkwardly set-up as in angles and very uncomfortable. I will not be flying Iberia again. | 3 |
Ryanair | First time on Ryanair, good flight! good service! would use again! | 5 |
Grupo IAG | First time parents traveling with their 10 month old daughter (her first ever flight). We had booked for a round trip through Chase Travel because we had points stacked up and we wanted to snag a good premium economy deal. At the check in counter in LAX, we were met with a rather rude, insensitive and entitled staff member. The layover in London was rather short (100 minutes) and we were wondering if BA could assist by letting us get off the aircraft early or if they can assist us in any way to ensure we catch our connecting flight on time (FYI - this was the only option available, if we wanted a favorable return leg). The staff member was condescending and refused to offer any solution or help, even though we called to inform the customer care folks months in advance and were assured that the check in personnel would be able to assist. The flight journey in particular wasn't anything special with the staff taking almost 2 hours to get a glass of hot water. As expected we made it to the connecting flight as the last ppl to board the flight. The icing on the cake was when we landed in Chennai (India) all of our checked in bags (5 in total including the all important baby bag) didn't turn up. We had waited at baggage claim for a full 2 hours and when the baggage carrousel stopped, I had to go around searching for a representative who could assist. Only after searching for quite a bit, was I able to catch a hold of someone - and to our astonishment were told that all our bags were left behind in London. Though we were able to get the bags within 48 hours, it was hard to arrange for stuff with a tired baby.Thankfully we encountered no luggage issues during our return leg and lowering our expectations for any form of acceptable service actually helped get through our journey smoothly.Having premium economy and an infant matters zilch to airlines. The lack of empathy is appalling.Overall I would have to say that this was my worst flight experience - especially having to share this miserable experience with my daughter, who was travelling for the very first time. We will never fly BA again. | 1 |
Wizz Air | First time passenger of Wizz from Eindhoven to Gdansk. 1 hour 59 minute delay (over 2 hours and you get a €100 credit). Was prepared for and paid for slightly oversized hand luggage to be checked in at counter. Had priority boarding. Comfortable plane delightful staff. | 6 |
Vueling | First time purchasing a ticket with this airline and I can proudly say that after Ryanair this is a bad airline. Bought a ticket in October 2021 to travel in December 2021, however due to Covid, me and my partner were unable to travel. As it was a situation out of my control I requested for a refund, bearing in mind that I had spent +£25 insurance to secure my refund. Sent multiple emails, tried to get in contact with an agent and it seems like they don't want to communicate with their customers. I sent all of my positive test results screenshots to them, and they have the audacity to tell me that the information I have given is not enough or is not classed as proof!! Absolute appalling company, and I will not give up on this situation, I refuse to not recieve my £300 back! | 1 |
EasyJet | First time since Covid that I've again used EJ. Before 2020 they were not a great airline but perhaps a cut above Ryanair. Well, forget that. Had a horrible experience after I freshly installed their app a couple weeks before the flights (Android version), checked the whole party in and downloaded all boarding passes. A few hours before the outbound flight I double-checked with the app and was told that I had to install an update. I did so... and all downloaded boarding passes vanished! Even worse, when I tried to re-download them, there was no way of doing so, as they would not download into my wallet and there was no other option. So I tried on a second device w/o Google Wallet but even there I could not download the boarding passes. Chaos! In the end I had to download the boarding passes as PDFs from their site and print the whole bumph, with just an hour left. Their app is complete crap | 1 |
Grupo AirFrance-KLM | First time taking Air France premium economy. Seating configuration was 2x4x2. The seat was a fixed seat which reclined by sliding downward and forward along the shell of the seat. Leg space was generous with a retractable footrest. A personal adjustable reading light was useful in addition to the overhead lights. Each seat had inbuilt noise reducing headphones which significantly reduced engine noise. The inflight entertainment was excellent with a large selection of movies and music. The interactive moving flight tracking map was fun to use. Catering was excellent with a good choice of entree, starter and drinks. On the whole, the extra €350 spent for premium economy is worth it for a long haul flight. | 9 |
Ryanair | First time this afternoon flying with these cowboys.I specifically bought a bag for my husband and myself from a reputable company that specified measurements to Ryanair's requirements for under seat.Alicante Airport they said definitely no and not their problem and tried to charge us €46 each!I just went back in the queue, then went to passport control, onto scan tickets. Interestingly the lady said oh you're not priority booking whilst looking at our cases, but proceeded in saying no worries they're under seat baggage size!No way would I book with this money grabbing bunch again.What they do is daylight robbery, not this time as they never got an extra from me! | 1 |
Grupo AirFrance-KLM | First time to fly Air France, from Paris to Atlanta. Crew made me feel very welcome and went out of their way to make passengers feel comfortable. Sat in the upper deck of the Boeing 747-400 and received great service. IFE was outdated but adequate for a 7 hour flight. Meal was average but nice you can order champagne for free in Econony Class! | 8 |
Jet2.com | First time to fly Jet2, and I was very pleasantly surprised. The staff were all friendly, professional, and efficient. The plane was clean and looked well-maintained. The pilot was very funny, whilst professional. Both legs of the journey were exceptionally smooth. | 5 |
Jet2.com | First time to fly with JET2 and hope it won't be the last staff very polite could not do enough for us | 5 |
Ryanair | First time to fly with Ryanair.I have never received such treatment !I admit that it's my fault as I didn't check my emails before my flight but I was asked to pay €110 to register two passengers because of failurz to register online,I still have one hour before boarding , so literraly it's a robbery, worse than being robbed by someone in the Philippines.Your hand carry "suitcase" costs €20 to go and another €20 to come back , everything that is done online is not free .So , Stealing money to the highest level. Congratulations in creating this new form of corruption !Good JobFrom : CRISTINA BATUSIN former expedia agent and airport worker who knew all my life that online registrtion is not AN OBLIGATION but an OPTION. | 1 |
Ryanair | First time traveling with this airline, used to fly with lufthansa and KLM. Nowhere in any emails I received from Ryanair it said that I had to Check-in in advance through an app. Came at the airport 2 hours prior to boarding to check-in at the desk. They made me pay 55,- per person (110 total) because apparently I had to do it myself and now it was 'too late' to do it online... Took the lady 3 minutes to do it for me.. Furthermore I noticed that they actively try not to place fellow companions together so that you have to reserve (buy) seats in order to sit next to eachother. This can easily cost you another 40,-. (Whilst the row I was seating was empty)I find it totally preposterous! I will never recommend this airline to anyone else and I will actively avoid ever traveling with this airline again. | 1 |
EasyJet | First time travelling post Covid. Terrible experience. I was first in like to board plane with all my documents ready. Was told I cannot board plane without a "surgical" mask as my breathable mask would not suffice.. being understanding I race back to the shop to buy one. Each shop is not selling masks in smaller packs, they can only be purchased in boxes of 50 (£20) i purchase the box and race back .. I realise that people are being allowed board without breathable masks upon my return, as they are being provided on the plane by cabin crew. Nice waste of £20 for me. Terrible communication while boarding. Will absolutely not be using easyJet again. | 1 |
Jet2.com | First time travelling with Jet2 airlines…. WOW … your staff were so welcoming and happy at the check in at the airport. Check-in was FAST. Cabin Crew were so helpful, nice, professional too. The best experience ever. | 5 |
Pegasus Airlines | First time travelling with Pegasus and very disappointed. We were delayed by 5+ hours. Not their fault, apparently an issue with ATC in Turkey. I can accept that. What I can't accept is the blatant lies told by customer service. I emailed regarding the lack of customer support during the delay as their terms and conditions state that 'any delay over 2 hours will mean customer get complimentary refreshments and be kept up to date'. We were offered no information and no refreshments. Even when we boarded and sat on the tarmac for nearly an hour, the crew brought the trolley round and charged us for everything.First email I got in response talked about safety and delay not their fault. I again reiterated that I accept the delay was not their fault but they failed in their obligations to provide refreshments. 3 emails and one phone call later, repeating my point each time, they decided to just blatantly lie saying everyone got cake and water. I have my debit card records to prove we were charged for everything. So basically they act thick and when that does work they just lie. Absolutely fuming that a supposedly professional operation can just pluck lies out of thin air rather than admit they messed up.Shocking customer service.Luckily our return with Sun Express was faultless. | 1 |
Ryanair | First time travelling with Ryanair. And its will be my last. Had to pay 55€ for my check in, because i didn't know the polÃtics. Never more. They Lost a client. | 1 |
Jet2.com | First time travelling with jet2 and no complaints, would definitely use again compared to Ryanair, easier online | 4 |
Jet2.com | First time travelling with my 2 kids under 5. Excellent prompt service from Jet2. In-seat service very efficient and attentive. We preordered food which was brought to us before the pay-for service. | 5 |
Wizz Air | First time travelling with this airline and it will certainly be the last.Staff not friendly and very unprofessional.Pilot made an announcement and English obviously wasn't his first language so he stuttered a few times and made a few mistakes and one of the cabin crew was laughing to himself very very unprofessional.When doing drinks service don't even ask you if you want a cup to go with your drink or some ice isn't this basic.Hardly any choice on the menu and charging people 5 euros for a budget version of a pot noodle.I wouldn't travel with this airline if you paid me. | 1 |
Norwegian | First time used this airlineGreat price, customer services and flights.Would highly recommend over the like of rip off Ryan airLike flying with BA | 5 |
Ryanair | First time using & last time I will ever use. Travelled with cabin bag correct size, paid for, even bought tag stating size purchases with bag. They told me it's too big after it fit in their bag measured! Tried to ask me to pay I refused showed them original label off bag as purchased stating size. No contest! They then tried the same thing with one of our groups carry on hold all telling them they cannot take items out of their own bags! Asking them to pay. Nonsense. I took item out of their bag for them, again no contest. Horrendous partiality shown with some travellers and not others! They flout their own rules to try & make money. Don't use them. The only reason they have one star is because I cannot give them -5! We did not pay anything as we saw they were bending the rules no consistency at all! Most disgusting first experience and it will be the last! Plane was also dirty on flight out. They shuttle you in as others are still leaving the plane seats. How can they possibly last? | 1 |
Vueling | First time using 1hr delay in both directions.100% failure | 1 |
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