Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | This year we have had our flights cancelled and no replacement flights, less than a week before holiday, resulting in loss of accommodation and monies. No compensation from EasyJet. 3 weeks ago, lost our bags going out, communication is terrible, no sign of bags, no sign of money for replacement products purchased and having to use holiday insurance. No accountability, no service, no care for their customers. If you don't book a flight, someone else will is how they see it. | 1 |
EasyJet | This year, I had two flights booked with them (the cheapest fare possible), both got cancelled. The refund process took around a month if not less; I didn't have to do anything but opt for a refund on their website.I'm genuinely sorry for everyone who experienced issues with their covid-related refunds. I must've got lucky.4 stars for not doing enough for the environment. | 4 |
Eurowings | This „company" is breaking their own rules.Had priority boarding, they took away my cabin luggage. When I told them about priority, the stuff working on plane's sleeve said something like: „you give luggage or you don't have to fly" - lol, really? I demand refund for priority and for my wasted time. | 1 |
EasyJet | Thnkyou!thabjyigrgabj titrgavhtugdgavhtig | 5 |
EasyJet | Thoko was very helpful online chat, but your website is a nightmare and just goes around in circles, I need to change my flight which is not easy from your menus | 3 |
EasyJet | Thoko was very helpful today and changed some details for me. Was quick and effective on the online chat | 5 |
Jet2.com | Thoroughly enjoyed my holiday to Malta.Stayed at the Ax Victoria in Sliema with my Son and Grandchildren aged 6,7 and 12.Stayed here in July with Husband for 2 weeks.Both Holidays Amazing.Fly out again on 14th October 2024 for Husbands Birthday just fo 10 days this time.Cannot speak highly enough about jet2 as for years I flew with Air Malta.Both the Ax Palace and Ax Victoria have high standards of cleanliness and exceptionally good Quality food.Intend to Holiday there even more in the New Year.Can Jet2 look at flying all year round please as your staff on board and in Malta are Amazing. | 5 |
Jet2.com | Thoroughly pleased with your website searches, booking and processing. I'm not into brands much but felt you ticked all the boxes and actually felt your brand without being over the top.Well done. | 5 |
Ryanair | Those a**wholes not only changed the cabin bag policy AFTER I purchased the tickets on a completely different basis (2 x cabin bag allowed) but they also suddenly made it £14 for "priority" to get the second bag on board (£28 round trip!!! more than the cost of the actual ticket , when "priority" always was around £6 each way). This is just completely unacceptable and their service is getting worse and worse and worse. There are so many alternative airlines that still care about clients but not Ryanair. | 1 |
Wizz Air | Those bloody incompetent Wizzair staff who claimed I couldn't fly to the UK with just my ID card, even though I have settled status!!!In the end, they admitted I actually could, but it cost me £300 for new tickets and 12 hours of waiting!!! 🤬🤬🤬 | 1 |
Wizz Air | Those bloody incompetent Wizzair staff who claimed I couldn't fly to the UK with just my ID card, even though I have settled status!!!In the end, they admitted I actually could, but it cost me £300for new tickets and 12 hours of waiting!!! 🤬🤬🤬See more | 1 |
Ryanair | Those pirates more than doubled the price of the tickets for having checked in 1.5 hours before at the desk instead of 2 hours before online. They hided really well this information and I suspect there are some others hidden charges here and there. Not to mention the flight was overbooked. To avoid by all means. | 1 |
Iberia | Though I received multiple promises for a refund from a flight cancellation due to COVID restrictions, I have yet to see that money. They, at least, do answer their phone. But, every time they made a promise with a time frame for the refund for a COVID cancellation, no refund was delivered. It is not worth taking this to court, but I would avoid them if there was any possibility that your flight will get cancelled as you will never see your money. | 1 |
Jet2.com | Though taking off 25 minutes late we still landed on schedule. Staff at airports very helpful and so pleasant. The only downside was Belfast airport. Awful place. | 5 |
EasyJet | Though the agent was polite the policy is unacceptable. Easyjet moved my flight more than 2.5 hours earlier and refused to provide a flight change or at least some compensation. Now I'm stuck with a flight I don't want to take and they have my money. Unacceptable behavior. | 1 |
EasyJet | Though the answer was frustrating (and a strange choice by Easyjet or the airport), I was eventually given a clear response. | 4 |
Jet2.com | Though we were delayed by over an hour we were kept informed. Your cabin crew were their usual friendly and helpful selves. | 5 |
Ryanair | Though your tickets are still expensive, now you have to also do their job in their place with the express bag drop system. Bravo Rayan air for finding another great way to screw people over | 1 |
Ryanair | Thought I got a good deal with flights but nope, get charged for printing boarding passes €40 each (Morocco required printed passes), change seat because they purposefully pick seats apart €28, add luggage to take on board €10, put luggage into holding €40. Now that I know all these things I can avoid being caught out I guess but what I hated most was the old man who served us at Stansted Airport. He was rude and patronising. This is how it went:Me and my bf approach his desk and I give us our passports (this has been enough with any other airline such as BA)He looks at us with disgust, "well where are you going then? How am I supposed to know?""uh... Morocco but can't you tell by scanning my passport""Obviously not?""Okay... Could you print our boarding passes please because apparently you can't use mobile tickets over there""What? Why didn't you print it yourself?""Um because we don't have a printer and we usually use mobile tickets""That isn't the answer is it?""Well it is... We don't have a printer and usually you can get it printed at the desk"Proceeds to look at us in disgustThis goes on but this time with the usual luggage confusion ordeal.FOR FUTURE RYANAIR FLYERS - YOU NEED TO PAY TO TAKE A SMALL LUGGAGE ONTO THE PLANE AND DON'T BOTHER TAKING A BIG SUITCASE BECAUSE THAT'LL COST YOU 40 EUROS.PRIORITY DOESN'T MEAN PRIORITY, IT JUST MEANS YOU GET TO TAKE A SMALL LUGGAGE ON BOARD. LITERALLY EVERYONE GETS THIS SO THE QUEUE IS LONG | 1 |
Norwegian | Thought I should offer my review of Norwegian's flight from Bangkok to Stockholm. I found this flight exceptionally good. Check-in went very smoothly the flight left on time and staff were friendly and courteous. The free entertainment is a real bonus a good selection of movies etc. as well as games music and flight details and map all available in your back of seat screen. Snack orders can be made and paid via this screen as well as calling cabin crew. New dimming of window was efficient and novel!!! I had pre-purchased a meal which was served a couple of hours into the flight it was hot and tasty and I received an additional snack size meal just before landing. Excellent. The flight arrived on time and luggage available shortly after landing. Thoroughly recommended as excellent value on the price paid. | 10 |
Grupo AirFrance-KLM | Thought I was checking three bags but had only two. Could have added another for £19.30 online but didn't want to hold people up behind us. Check in person didn't say that we would be charged £47.15 one way as a result. Greedy rip off charge worthy of a budget airline. | 1 |
Grupo IAG | Thought I'd book a holiday for £8k. Tried the BA website twice filling out all the information only for the website to say an error had occurred and to start again (doesn't even save the info). I called the number provided and gave ALL the information again to Andrew and exactly the same thing happened. He went away for what seemed ages to speak to the back end team and they said 'oh, sorry, we are updating our website. Tell him to try again in 24 hours'!! That's 2 hours of my life I'll never get back. BA haven't got a hope. Their customer service used to be amazing but now is probably one of the worst companies I ever deal with. So sad. Go to Expedia or Booking.com! | 1 |
Ryanair | Thought I'd try them again after years of dodging this shoddy airline, shouldn't have bothered as they're the same if not worse. Save yourselves a lot of trouble and fly with a decent (or even semi decent) airline.Check in was initially late by over an hour with no explanation, eventually opened check in, stood up for long after checking in before asking us to sit down again, had to check in once more, stood up for long again then got in the shuttle, locked in there for several minutes watching them do the maintenance, let out into the plane and locked again for over an hour if not 2, left over 3h late, no vouchers or anything and not eligible for compensation. Aircraft 'malfunctions' up and down the country caused a lot of lateness on that day (heard from other passengers), was it just a terrible day or does it happen often? Will probably never find out as Ryanair is never an option for me. Disgusting service, we weren't treated like paying customers at all. | 1 |
Lufthansa | Thought a lot about saying something. Flew a couple of times with them. Ignored arrogant flight attendants a couple of times, actually caught them gossiping. Been called the dumb ones in the economy section, and so on.Have a Miles & more card, that never really got me anything.Now I got cheated from "Hopper" they just added my husband to my flight. Per Hopper changes to be made with carrier, they denied ANY help whatsoever. So disappointed!! Do they really need that 660$ so badly?? | 1 |
Ryanair | Thought it was acceptable to fly to a airport in a country which was on the governments list advising all but nessasery travel just so the could keep the money of customers who couldn't travel absolute scumbags and the deserve to go out of business saved up all year for a holiday so they could steal my flight money | 1 |
Jet2.com | Thought the flight times were perfect. The flight crew including the pilot were friendly and welcoming. The return flight home was delayed for an hour but,enough information was given for the reasons why and the flight left at the delayed time | 4 |
Vueling | Thought the leg room between seats was the tightest I've experienced which made it a very uncomfortable flight. What didn't help was the fact that I was made to put my backpack under the seat in front of me as the overhead lockers were full of people who had put their large cases there instead of in the baggage hold. It was my first time flying with them and definitely my last. | 1 |
Ryanair | Thought the zero change fee promise was too good to be true.Had flights booked that I needed to change and have the zero change free promise until end of Sept 2021. I found new flights at a better time when casually browsing but once I logged in those flights were not made available to me.This is because you can only rebook on more expensive flights.No help from customer services. Would have accepted a loss in money to change to preferred flights but no, they can't do anything due to their policy. The live chat is also useless in that they just try to point you to other standard faq pages, ones you have probably read through before deciding you actually need to speak to someone for help.Hope the airline fails and gets replaced by a better one soon. | 1 |
EasyJet | Thought they were better than RyanAir - apparently just as bad!! Government announced definitely no foreign travel until at the very earliest 17 May. I have flights booked for 2nd May, so would like to reschedule (due to no fault of my own - just following what government are saying!!) however from 'easyJet's end' the flights are still operating so no refund and no changing flights without incurring massive fees!! Absolute joke, jet 2 have already cancelled all flights up to 17 May.I know their strategy, they think if they hold off from cancelling a lot of people will pay the extortionate fees to change which is fundamentally wrong! Unless easy jet change their policy very soon I will not ever use them again, ever Ryan air are better than this! | 1 |
EasyJet | Thought was going to talk to someone ( a real person)I was wrong | 2 |
Jet2.com | Thoughtful and considerate staff when travelling companions became unwell. Very professional and calm throughout. | 5 |
SAS | Three and a half months, no refund, fobbed off, "no manager" to speak to, fraudulent. | 1 |
Ryanair | Three attempts to call their helpline and they cut off the call after I wait on hold for 25 minutes each time. A complete joke. | 1 |
EasyJet | Three canceled flights on a single trip. No way to contact customer services. This is possibly the worst airline I have ever used. The trip was a 5 day trip to Nice from Gatwick.June 11th LGW to NCE EZY6433 - canceled and had to stay overnightJune 16th NCE to LGW EZY8356 - canceled and had to stay overnight - rescheduled to the 17thJune 17th NCE to LGW EZY8360 - Canceled and had to stay overnight - rescheduled to the 18thFinally got to Gatwick on the 18th. Luckily made it back to the United States on schedule but lost time visiting England.Problems -Their airport staff are contracted and can not do much other than say use the website. Unfortunately, the website is terrible for "Manage Trips"I was unable to file a claim properly as the system only inputs one flight at a time.There is no way to call and speak to someone.Very poor communication from staff or representatives.No support is available at all. | 1 |
Turkish Airlines | Three days after booking KL-London, Turkish Airlines sent me a noreply email saying there had been a "schedule change" from KL to Istanbul. No other information, explanation or offer to transfer. The phone number provided merely had an answering maching speaking Turkish.Hence I will lose the whole of my fare, which was due to depart May 28.THIEVES. AVOID.Ref. TKK8DV | 1 |
Ryanair | Three flights and three terrible experience, three delays almost 1 hour each, they try everything to charge for something else, we paid 110 pounds for check-in. And we saw a lot of people being charge for baggage being millimeters bigger than official size. They call the passengers to line up for Boarding and leave you almost one hour waiting. They are totally disorganised, disrespectful with customers. Avoid them, I definitely don't recommend. Worse company ever | 1 |
Ryanair | Three flights booked and paid for 2019 & 2020. Sadly flights cancelled due to Covid.Requested refunds at time of flight cancellation May 2020 - despite monthly emails to customer services refund still not receivedWhy?a) Holding generic email response from Ryanairb) Telephone not answered - answer service loopc) Online Ryanair account cleared of all historic transactionsd) Itinerary forwarded to customer services to be denied refund because (i) email apparently address doesn't match when you can prove it does (ii) sent a fictitious voucher but unable to resend & also doesn't show on your accountTo conclude - whilst I understand your business is currently unable to trade - but you have had my money for a YEAROne day we will be able to travel again - do you think Ryanair we will use you if this is how important your customers are to you?? | 1 |
Grupo IAG | Three flights, London to Reykjavik return and Frankfurt to London. Generally the flights were of an acceptable standard, though the seats and legroom are quite tight for a three-hour flight. The cabin crews were efficient and generally friendly. A big plus for BA was informative announcements from the cockpit, often missing on other airlines. Flights operated generally close to the advertised times. But BA was let down by chaotic check-in and boarding procedures. In preparation for each flight the number of check-in staff was one or at most two (in Frankfurt the lone check-in agent was also checking in Business Class passengers). Why are Economy class passengers boarded from the front and not from the back? This was standard across the three flights, but slowed down the boarding process immensely as people seated further back tried to get past forward seated passengers stowing their (enormous) cabin baggage. It would make much more sense to board people at the back first. And to enforce baggage rules so that cabin crew are not wandering up and down the cabin trying to find overhead space for the hapless passengers who boarded last. The small bottle of water and a half-full bag of crisps offered as a snack on a three-hour flight to Iceland was just tokenism and compared badly with what Air France offered on a subsequent short flight to Paris. At Reykjavik there was no departure lounge next to the gate -- passengers had to queue wherever they could in the corridor. | 5 |
Norwegian | Three hour delays are standard. No wait, 2 hour 59 minute delays are standard, so they can deny any form of compensation.They have no staff on hand to talk to stranded passengers - simply "Email the help line" which responds around three to five weeks later. No staff at airports. No updated or reliable information regarding delays.Once, I booked a flight and never got an email - I assumed it was my mistake that I maybe didn't finish the booking process. I booked a new flight the same weekend a few days later.Flash forward two months: Two hours before the flight I never got a confirmation for, I get a text with my boarding pass. I asked about what happened to my email - they said the wrong email is put in. Strange, as I have Chrome Auto-Fill input all my data. I think their whole system is set up to rip people off.Call-center help frequently hangs up. Their call-center workers are good brand representatives: "We don't give a s*** about you" | 1 |
EasyJet | Three hour queue for bag drop at Geneva Airport, horrific. | 1 |
EasyJet | Three hour wait on the phone to their call Center on hold, no answer still so have given up. Dreadful customer service! | 1 |
Vueling | Three hours after trying to check-in and two hours before scheduled departure, flight was cancelled on day of departure. Airline informed passengers they were re-booked the following morning, transport to hotel was provided with snack meals for dinner and breakfast. No attempts to inform passengers on arrival, at check-in or any other time until the cancellation was announced - this delay prevented passengers accessing alternative airlines and making connecting flights where applicable. From the outset, they used EC 261/2004 regulations and asserted they were not liable due to "extraordinary circumstances". I acknowledged they had provided transport, meals and accommodation (as provided for in the same regulations) but that they were bound to pay compensation for cancellation of the flight. This was refused by the airline and I referred the matter to the designated authority responsible for compliance with these regulations. Almost a year after the cancellation and extensive, very frustrating correspondence, the authority agreed that the airline was liable - copies of this report were sent to the airline, who maintain that they are not liable. As the authority states that their findings are not binding on the airline, we now have a set of regulations passed to protect the interests of passengers, a statutory body to ensure compliance, an enquiry and finding, all of which are seemingly unenforceable against the defaultin | 1 |
Ryanair | Three hours late due to not employing enough staff 15 hours earlier. They have no recovery time at all in their schedule.Seats are painfully bad.They laugh in the face of EU regulations. The "reasonable food and drink" was a £3 voucher that won't even cover food or drink from their own menu. Better still, it gives a hyperlink in the app that doesn't work when you click on it, so no idea who to contact.They send you the statutory rights document in an email that basically states don't claim, as we never pay out, as we determine almost all delays are due to "exceptional factors outside our control"No staff available at the airport to arrange hotel when dumped three hours late after transport closed. | 1 |
EasyJet | Three hours late for 90 minute flight. Humans don't communicate in airport, rely on texts and airport boards. Charmless and not cheap enough to deliver such poor communication and late flight, again! | 1 |
Jet2.com | Three hours late, didn't get my seat. Bad luck | 1 |
EasyJet | Three hours on hold - when I finally got through the agent spoke so little English she had to ask her colleague for help, and promptly cut me off in the process. Possibly the worst customer experience I've ever had. | 1 |
EasyJet | Three issues which demand investigation by the appropriate body/regulator:1. To change a flexi ticket outside +/- 1 day you must use live chat (see point 3) and are liable for a fare difference plus a £49 GBP change fee. Fine you think, I can see my new fare, I know what I paid, so I know the price difference. EXCEPT easyJet live chat agents have completely different (and yes, more expensive) fares compared to online. It's a complete black box and you've no way of checking in advance or at the time to see what the fare difference is. So let's say your flexi fare flight was £150 and the new fare online is also £150, you'd expect only the £49 change fee to apply. Except the agent could tell you the fare difference is any amount they choose, they could tell you the fare difference is hundreds of pounds and you wouldn't know this until you take all the time to go through a full chat with an agent. I recently asked to be move to a CHEAPER flight, yet the fare difference was over £60 plus the £49 fee. There was no way for me to be able to check this online, only by going through the protracted and painful live chat experience for the agent to declare a random fare price. There is no transparency here and one can only think that easyJet are knowingly ripping-off customers.2. I've noticed something concerning about easyJet's fares which needs investigation by the appropriate body. Obviously fares can go up but also down. However, I've noticed that when easyJet lowers their base fare, they increase the charges for bags etc.So, let's say you're keeping an eye on your flight price and you notice that it's has dropped in price by £5. What you may not notice is the charges for bags and seats have been increased to offset this apparent cheaper fare, so you end up paying more. At best this practice is dishonest and misleading, but I think it may breach online selling regulations.3. easyJet believes that "Chat" is a satisfactory primary communication channel for customers, even when the issue is urgent. In today's world this is far from satisfactory. For an airline it's unforgiveable. Make no mistake, this is a cost saving measure, not in the customer's interest, just easyJet's. Once you get past the bot and eventually connected to a real agent, expect to be online for at least 45mins having to type a lot to eventually get little or no help. This tells you everything you need to know about easyJet's approach to customer service. | 1 |
Turkish Airlines | Three months ago, I flew from Iran to Manchester with Turkish Airlines. Upon arrival, two of my three suitcases were missing, and the brand new one was completely broken. I filled out forms at the airport, received reference numbers, but it took three days for the luggage to arrive. During that time, I had no belongings or clothes, making it a very challenging situation. As for the broken suitcase, I've been following up for three months, but no one is responsive. The reference number isn't accepted on the website, and emails receive no proper replies. They seem to lack responsibility for passengers and their luggage. It was a very unpleasant experience, and I wouldn't recommend traveling with Turkish Airlines to anyone. | 1 |
Turkish Airlines | Three months before the flight by Turkish Airlines to Istanbul, I additionally paid for three seats for my family, to sit together. A day before the flight, when checking in, I found out that one of the purchased seats was unavailable and changed to a seat in a different row. The officer at check-in desk at the airport said that he could do nothing as the flight was full and suggested that I contacted customer services and asked for a refund.I have now contacted Turkish Airlines using their online feedback system six times (TK-12148864, ..., TK-12300371). At first they twice formally replied that I received the service that I paid for. When I replied that this was incorrect, they sent a standard response that I needed a "certificate of representation that indicates you are authorized to represent our passenger". I wrote back saying I was the passenger and that I paid for the flight. I again received the same response. Back and forth, again and again.In fairness, the flight was fine but the customer services appear to be designed in a way to avoid any responsibility and make it impossible to communicate. This is completely unacceptable. | 1 |
SAS | Three of us had booked to fly Copenhagen- Tromso then Tromso - London on SAS in October 2020. Covid came. We were notified by SAS our flights had been cancelled and sit tight for refund. I have been fighting a losing battle with the airline ever since as they then claimed we had cancelled our flights and nothing was due to be refunded. We did not cancel our flights. We have lost AUD $1500.00. The airline cancelled my reference number for our enquiry and we can no longer follow up our claim. The lip service emails of escalating our claim never happened and they know we are stuck too far away to do anything. | 1 |
Grupo IAG | Three of us travelled for a weekend two of us bumped to next day flight one pushed later and then two hours before bumped again to next day. No mention of accommodation of what to do. Luckily two of us got on an weather flight and a third Ryanair. | 1 |
Lufthansa | Three out of four flights delayed by at least 40 minutes. Last flight no information provided about the delay. An update could have saved us a marathon run across the airport for nothing. | 1 |
Grupo AirFrance-KLM | Three out of four legs to Vancouver and return were late. Only the last AMS to MAN were on time. A change of aircraft type on the way out meant that most of the passengers in the business cabin were playing musical chairs to sit with their companions. I moved seat three times to accommodate others. The return journey was the same. The two x two x two seating layout is antiquated and we had originally chosen a different aircraft with 1x2x2 seating, meaning we would all have had an aisle seat. The first and last, short haul, flights were in the standard, awful, European business class configuration. In other words an economy seat with 3x3 and the middle seat left empty. That said the cabin crew on all four legs were great. Food was as good as most and better than some. We all got our first choice and there were no issues with dishes running out. One of the great draws in long haul business class with KLM is the Delft cottages filled with Dutch gin which are offered at the end of the flight. These are all numbered and collector's items. No pyjamas and a fairly standard amenity kit. The seat, in long haul, was comfortable and I managed a good four hours of sleep each way. | 8 |
Lufthansa | Three out of the four flights booked with them delayed and the fourth cancelled, luggage lost on the final flight, absolutely appalling airline, avoid at all costs. Where possible I urge you to find an alternative carrier the pain and misery you will endure to get to your destination and when your luggage is lost is not worth the savings. Even if you are talking £100's as we were. Ultimately it cost us far more due to lost time and luggage | 1 |
Wizz Air | Three passengers (including me) could not be found in the record and therefore were denied boarding despites being checked in online (which we paid for). Wizz Air don't have their own staff on the ground and use a 3rd party company for check-in. Which means that any problem that occurs can not be solved by this staff. We called the service center and waited 50 minutes before talking to someone. So we all missed our flight. The customer service reps are extremely rude and won't hesitate to hung up on you (yes, it happened twice). The only way to ask for a refund is through their website by email only. It takes one month to get a response, and they will ask for documents that we were told about (such as a denied boarding form). | 1 |
Jet2.com | Three plane load of passengers kept at a gate in Alicante due to weather conditions - naturally out of Jet2's control. However, the lack of information kept everyone crowded in this enclosed space afraid to move in case their flight was called. Poor/lack of communication by Jet2 & airport staff. | 3 |
Turkish Airlines | Three points to raise. 1.Check in at Gatwick on 21st December 2023, flight TK 1998 to Istanbul. I am 81 years of age and stood with my family for almost 2 hours waiting to be checked in. There was insufficient staff and many were under training. When a problem was encountered with excess luggage instead of allowing the offending passenger to step to one side and allow others to be dealt with the staff member would take sometimes in excess of half an hour dealing with such situations. I was unlucky to be dealt with by a trainee who with support took an age to check me in. Point 2. On 28th January 2024 flight TK71 from Hong Kong to Istanbul at 1130pm. I was surprised the plane was boarded early and the doors closed. Alas it then went wrong as we sat on the tarmark for well over an hour making my arrival time for my connection out of Istanbul late, which caused me some stress. We arrived at Istanbul very late leaving be about 40 minutes to make my connection, fortunately the air line did something right and assisted me with transport enabling me to catch my flight. Point 3. As a result of the quick transfer my luggage newer arrived at Gatwick. I was told by staff at Gatwick that my bag was still in Istanbul. Almost 4 weeks later my bag arrived minus a number of items. During this period I was dealing with customer services which is one of the most frustrating experiences I have had. My case has still not been resolved and from my experience with this airline I hold out little hope of a fair outcome. | 1 |
EasyJet | Three return flights from Bristol to different destinations in the last three months all very satisfactory. All left and arrived on time or a little early staff were efficient and friendly and the aircraft were tidy (one with a new interior was very nice). We only ever had hand luggage (within the stated dimensions) and encountered no problems. I feel easyJet has clearly moved on from its low-cost roots and is now pretty much indistinguishable from legacy carriers admittedly the fares are not much less and can be more unless you book well in advance if you can though it is a good value. | 9 |
Lufthansa | Three times in a row that I take Lufthansa, three times in a row that there are problems whether it is flight delays and/or luggage lost. And the delays are always just below the limit for receiving compensation, how convenient. I had flied a lot with Lufthansa few years ago and it was one of the best company at the time, but right now it is becoming worst that the worst low cost companies.Never again. | 1 |
EasyJet | Three times our flights have beeb cancelled. Took vouchers the first time, cash for the other two and I have to say the way they have been dealt with and in a timely manner has been excellent, there are a few other companies I had unfortunately dealt with could learn from easyJet. So credit were credit is due. | 5 |
Grupo AirFrance-KLM | Three times they made the same mistake and didn’t confirm our seats on our Delta flights before our international ones. Had to spend part of my time on my vacation on hold and dealing with them to make sure it doesn’t happen on the way back and it still did. And they just said there was nothing they could do. The stress is not worth booking through this airline. | 1 |
Turkish Airlines | Three weeks before my scheduled flight, I contacted Turkish Airlines' customer service to confirm my ticket reservation. Despite providing my reservation code, the two different representatives informed me twice, that my ticket did not exist and had been cancelled and I had to buy a new one. This forced me to purchase a new ticket, which cost double the price of my original booking. I later discovered through Turkish Airlines' own online system that my initial ticket was still valid, leading to a situation where I had two active tickets for the same flight. Realizing this, I cancelled the newly bought ticket within two hours of purchase. Unbelievably, I was charged a 200 CHF cancellation fee for a ticket I had bought solely due to misinformation provided by their team. My attempts to get refunded for this charge have been fruitless. Despite multiple communications and a formal complaint, all I've received are responses that range from irrelevant to denying any record of my calls—contrary to their claim that all calls are recorded. This experience has left me deeply disappointed and questioning the integrity of Turkish Airlines' customer service. The lack of accountability and transparency in handling what was clearly an error on their part is unacceptable. | 1 |
Lufthansa | Three words: small claims court | 1 |
Ryanair | Three-time in a row I was assured via email that I would receive a cash refund on my bank account within 5-7 days. AND STILL NOTHING, NO REFUND. I have been waiting for 3 MONTHS. | 1 |
Ryanair | Through Ryanair, I rented a car via the app for 4 days in Barcelona. The system automatically filled in the pick-up time and flight number, which matched the flight. Unfortunately, the flight was delayed by an hour. Upon arrival in Barcelona, the car rental agency, Centauro, was closed. So there you are at 11:15 PM at the airport. I called Ryanair, but couldn't get through. I called Centauro, and they said, unfortunately, you have to come back tomorrow and that I should have read the terms and conditions. I've now read them 10 times, and it says you must inform Centauro of a delay. However, my flight number was already shared with Centauro via the app, so they knew people were still arriving. The next day, I called. Unfortunately, you can no longer pick up your car as you are only allowed to collect it within 2 hours after the agreed time. Both Ryanair and Centauro said, "too bad." Unbelievable, irresponsible, and a scam. There were also two young ladies from Denmark waiting; imagine if it was your daughter standing there alone at the airport at night without any help. Below, you'll soon get a standard response that you can contact them, but believe me, you've just lost your money. A day of vacation gone, had to pay for taxis, and eventually had to rent a car from Europcar. So, never do this!@Ryanair, don't come with a standard response but fix this. Booking number 787055237 and flight number FR 3175. | 1 |
Ryanair | Through a combination of things we missed our flight. Fair do's.At the gate we were told we weren't getting on the plane as the gate was shut. Then she disappeared.Back I went to checkin to find out where I'd get my bags and I was told by the SwissPort staff where I'd collect. I was also told that I would have to contact customer services through the website to get my flights transferred. I was told they would tell you to go to checkin but it's them who have to do it.I went to get my bags, then called Customer Services who told me I'd need to contact checkin, I informed them I was asked to contact you and at the same time walked back to checkin. I explained what I was doing so we could then have a conversation between the three of us as to who was going to help me. They hung up. A further three calls were made and on each of those calls they hung up when they realised they would have to arrange something.The problem is that Luton has no Ryanair staff on checkin nor a help point. No Swissport staff had the training to move my flights. Customer services were called a fifth time and I was told that as 1.5 hours had passed since my missed flight the £100 change fee per flight was now no longer available (has to be done within 1 hour).I reminded them that I had been at checkin for 90 minutes trying to sort this out and find someone who could change my flights. I was told again that the £100 change fee wasn't available to me now and that I should go on the website and purchase new flights.Thankfully one Swissport staff member wanted to help and with a shift change they had someone who changed my flights for the £100 change fee.This wasn't about me missing my flight, it was about the total lack of customer service in letting me know my options and organising them. | 1 |
Jet2.com | Through no fault of jet2 there we drugs found in the toilet from a previous flight which caused us a delay and police onboard to retrieve and at some point caused distress and worry however all members of staff showed professionalism and tried to hide this find from the children we were travelling with so overall a brilliant crew and a wonderful flight thank you | 5 |
EasyJet | Thrown out of a chat twice due to timeout issues. Price then increased (within half an hour) and original price wouldn't be honoured. Chat advisor then wouldn't transfer me to a manger.....said I had to callback tomorrow. How is that 24/7 support as advertised on their website! | 1 |
EasyJet | Thry never seem to sort out the issue I have filled in the claims form multiple times for flight compensation and only one person in the family have received theirs but they keep denying the others. | 1 |
Ryanair | Thuggery, worst Airline. Full of deceit | 1 |
Pegasus Airlines | Thugs!.. on the gate from Istanbul to Berlin my fourth flight with them; the return flight, i have been stopped by an agent telling me that my cabin bag is a few Cm big than the allowed , i responded that i traveled 3 times with your company no one said any thing, he started shouting at me and making the bus to the plane leave and threatened me under his manager when she came that you have to pay 50Euros or we will cancel your flight and make you pay for the next one and extra luggage, i had no option but to pay as not to leave my brother and be late from work.. worst experience ever in my life threatening to cancel your flight at the last minute or pay ! | 1 |
EasyJet | Thuli helped my issue quickly and efficiently! | 5 |
EasyJet | Thuli was really great! He was so helpful. | 5 |
EasyJet | Thuli was very helpful worker with the error that i had with check in. | 5 |
EasyJet | Thuni was amazingly helpful - thank you | 5 |
EasyJet | Thursday 10th June, 10.10 flight Bristol to Faro. Arrived at the boarding gate and presented my documents including my PCR test. My PCR test provider was Randox which is promoted by Easyjet.The young easyjet woman (terrible attitude) checked my document and said it was swabbed at 09.55 on the Monday. And probably not acceptable as flight was 10.10. After discussing wih her 2 colleagues who were of the opinion that it was probably ok she then proceeded to call someone and lean towards having me barred from the flight. Now bear in mind Easyjet had already cancelled my original flight with no explaination.The advice given if flying on a Thursday is to get a PCR test on the Monday before. I checked this online.She handed me the documents with no explaination whatsoever and I walked through. Now can someone make it clear. If travelling on a Thursday at 10.00 when should you have your PCR test? I realise the 72hour timeline.My sister travelled from Edinburgh to Faro on the Friday 4th June with Ryanair and had her PCR test on the Monday before with no issues. So is it the swab time or the result time that matters? Just another fiasco in this crazy time we live in. | 1 |
Grupo AirFrance-KLM | Thursday 12 December 2019, 11:20 AM, Havanna flight from Amsterdam with KLM.As many as all the passengers I talked to agreed with me that the service of 2 of the flight attendants were RUDE and STRESSED.This is parents with small kids and not drinking alcohol at all.Example: A kid trying to reach the stewardess' attention to be able to throw garbage in the trolley. She doesn't notice it. I touch her in the arm. She turns slightly around and says in the most rude, threatening way: "Don't touch me. Don't you ever touch me again!" And she continues her way.I could keep on, but this one was almost scary.I don't understand how a so experienced company like KLM doesn't pay attention to this service factor. | 1 |
Ryanair | Thus is the worst airline ever, the staff are rude as anything, no people skills or customer service.Don't do it yiu will regret it.Not only tgey are rude, they will make you miss your flight on purpose so you have to buy a new ticket.To be honest they are not even worth 1 star.Don't put yourself through it.I am a business woman who will take my business elsewhere.Your staff cannot tell people they are tired and not bothered if yiu miss your flight. | 1 |
EasyJet | Thx for advice | 5 |
Turkish Airlines | Thy has almost collapsed my money by not refunding my canceled prime fly flight ticket. When buying a ticket, I bought a prime fly ticket instead of eco fly, and the prime fly ticket features included a full refund in case of cancellation. However, when I canceled the flight, they victimized me by not refunding the full amount of the ticket. | 1 |
Jet2.com | Ticked all the right boxes - good job well done thanks. | 5 |
Lufthansa | Ticket MCO to FRA, price of the ticket 500€. You discover later that there is no carry on luggage in the ticket.Price of the carry on luggage 200€.The day this company is going to close for business I am going to throw a party at my place. Drinks on me. (It is going to be cheaper anyway) | 1 |
Ryanair | Ticket agent in Athens on sept 13, 2024 was extremely rude! Making faces at me as I had no boarding pass (just came from cruise ship with a group). We were charged 60 euros for a carry on bag at the gate. No one else was charged!The flight was 2 hours late, with no explanation!Give this outfit a quarter of a star! They did nothing right!! | 1 |
Lufthansa | Ticket booked... but when I reached check-in counter at the airport, I was informed that my name wasn't on passenger list. I had to return and I am now concerned what will happen next and how do I go back to UK as kids need to resume school! Worst airline ever I do not recommend. Poor customer service and they're negligent in their duty of care. | 1 |
Wizz Air | Ticket cancellation due to illness spend over €200 they are offering €29.99 refund. After emailed to clarify if this is correct the agent gone for weeks with no answer.I would rather pay more and get support and customer service available. Avoid at all cost! | 1 |
Norwegian | Ticket prices excellent for last minute. I found the Norwegian Boeing 787 spacious, clean and very comfortable. The cabin staff were friendly and professional. For those of you that have never flown Norwegian longhaul take note, when you book on their website it gives you a choice to order a meal, it is a low-cost longhaul carrier. I witnessed several complaints onboard but the website clearly states several times you must pre-order if you want a meal. For a low cost longhaul carrier Norwegian have really exceeded my expectations. Good inflight entertainment, good attitude of staff. The only request I have is to introduce wifi on the 787, because this product is great but with wifi on longhaul you will put legacy carriers to even more shame. Would use again and recommend. | 9 |
Ryanair | Tickets cannot be refunded. Paid £127 for a short flight. I always took with me a small backpack under the seat and a bag. Before boarding, we were told to pay 70 euros or put everything in one backpack. I had to throw away half of my things. Terrible attitude towards customers. Moreover, I am a refugee, I have no money. Earn money on little things. Queues at the airport. Terrible attitude towards customers. The seats hurt my back and butt within 10 minutes. The staff is not polite. The first and hopefully last time I flew with this airline. For non-EU citizens, boarding passes are not immediately issued electronically; they must be changed at the airport. Registration only 24 hours in advance. | 1 |
Ryanair | Tiger Lilly gets the boot. 6 hours late taking off from Manchester to Tenerife and RyanAir can only offer a refund. Over 10 hours trapped inside a plane. 6 of those with a complete imbecile and jackanory who apparently goes by the name of Tiger Lilly. I dont know if this because hes missing half his ear or half his teeth. Eitherway, it took a crew change to remove this desserted, ostracised fool who's claim to fame was that he liked to bully children and beat pensioners. The pensioner in question was sat opposite him and was unhappy he didnt recognise him as he wanted him to be intimidated. RyanAir is the worst airline ever and that says something after trying American Airlines. 6 hours, stood on a runway with a wannabe thug come down and out wannabe scared man racist. Referring to an air hostess as Rishi Sunak and an elderly gentleman as Rolf Harris the Nonce. I understand some things are out of RyanAirs control but evicting a passenger thats they said they was already going to evict and leave him on the plane for longer to cause further dissruption is poor. | 1 |
Iberia | Tight seatting! Tight seatting tight seatting! Delayed | 1 |
Ryanair | Time a body investiged this corrupt airline, that deceives people, harasses people with emails after booking a flight, treats people appallingly. Over charges people and rips people off. They pretend to be cheap when in fact they are ripping people off when making people pay extra for luggage that fits. This is a bully , corrupt airline, myself and my entire extended family will never fly ryan air again, cowboys . I want an ombudsman appointed to investigate this scam air. Social media world wide needs to expose scamair, Boycott scam ryan air and everyone needs to demand an ombudsman be appointed . | 1 |
Lufthansa | Time and time again Lufthansa shows that they have the worst Customer Service in the market. A short description of the company's vision for their Customer Service is probably "not helpful and impolite". | 1 |
Wizz Air | Time and time again Wizzair let us down . If zero was a rating that is what they would get . Sadly we are limited to using this airline . Customer service is non existent and when it gets tough the Wizzair ground staff mysteriously disappear. I am writing as I have a new 2 hour delay but this happens more than 50% of all flights and I am a frequent flier . | 1 |
Ryanair | Time circa 5.30pm 26/10.Certain check staff at Stansted airport are a disgrace to the aviation industry. Today my family were struggling to get to grips with the new bag drop technology. We had some issues as we have never used this before. The very young girl who was clearly in her first job 'helped' us but quickly got frustrated with us despite us needing assistance. In the end she refused to help us and just walked off. This is not the first negative experience I have had with this airline sadly, the customer service is as bad as the fake air freshener smell on the planes. Budget airlines are often a necessity but easyJet are miles ahead service and experience wise. If I could give this sorry excuse for a business minus stars I would. This is not the way clients should be treated in the service industry. | 1 |
Ryanair | Time for my holiday. And made a mistake of buying two tickets for the same name , the same period. When called Ryanair to get a refund for one of the tickets, they said: NO, we won't give you any money back. Ryanair is like a milking cow. I have to make sure I will not buy any flights with them, and recommend to all my friends and family for this greedy company, that want something for nothing. Thieves 😡 | 1 |
EasyJet | Time of waiting was low, the personne on the chat understood perfectly the question and solved it quickly. Recommandation : before going to the chat it wasn't clear for me that I would have the help of someone (not only a AI). | 5 |
Grupo IAG | Time to check in but it doesn't work on app. Keeps reporting errors when there are none. Try to do it on computer. But can't log in. The app could be worse. But i am not sure how. The IT platform ditto | 1 |
Lufthansa | Time to stop Lufthansa from preying on customers through the internetMy story?Made reservations for July (2022) through Lufthansa AND United (to Oslo from San Antonio Texas$Lufthansa cancelled the first leg of the flight making tickets unusable to meNow their game: no way to file for a refund online ( don't bother with their endless encouragements to fill out another document, it's an endless loop)Then spent 15 hours on hold with customer service(Multiple calls) and was promised a refundGuess what? No refund has arrivedMy $1185 revenge? Filed a complaint with the FAA and FTC ( is this not wire fraud?)Tracking all their tweets with this story of perfidyDisputed with visa ( I cited the deliverable was the reservation so I did not have to wait until July )Please file complaints and see if we can stop their predatory behavior | 1 |
Jet2.com | Time,nice staff ,great pilots | 5 |
EasyJet | Timed me out even though I was typing a response | 1 |
EasyJet | Timed out after 5 minutes and the chat ended without a full resolution. | 1 |
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