Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Timed out as soon as someone answered | 1 |
Ryanair | Timeline says it all. Original departure time from Tallinn to London Stansted at 21:40. Delayed until 23:00, then told at midnight flight is postponed until the next day. Now it's 1:30 and they STILL have not arranged hotels. People are so tired. So help me I will never fly Ryanair again if I can help it, I'm fuming. | 1 |
Jet2.com | Timely & a good landing in testing conditions. | 4 |
Jet2.com | Timely and efficient | 5 |
EasyJet | Timely and took care of my issue completely. | 5 |
Grupo AirFrance-KLM | Timely flight, good food, caring service, nice onflight entertainment. Only one negative comment about the quite hard seats. | 5 |
Jet2.com | Timely information, clean aircraft, friendly crew. | 5 |
Jet2.com | Timely, clean, not fussing over bags. However, Jet2 play punchy music underneath their safety announcements, making them more difficult to follow. How is this permitted? It's like they are trying to make us not listen. | 4 |
Jet2.com | Timely, comfortable and good flight | 5 |
Jet2.com | Timing and helpful staff | 5 |
Jet2.com | Timing well managed . Pleasant staff. Don't like paying for the flight and then a SEAT, baggage - can't travel without. | 4 |
Jet2.com | Timing. I fly often and this year you have not been on tome. Happened again 1 hour late again.I've registered with you for the App and I've never received any discounts. You just hand out off the plane, so I get nothing extra for using you regular | 3 |
Jet2.com | Timings all good and staff very pleasant | 5 |
Lufthansa | Timisoara to London via Munich. I was going to fly during heavy snow and was expecting to miss my connecting flight from Munich to London. That meant I had to spend a night in Munich since all of the flights to London that day were fully booked. Lufthansa was very helpful with free accomodation, transport to and from the hotel and a 25 euro dinner voucher. They also bumped up my flight class, meaning that I received more miles (for Miles&More programme) that I would normally get for a european flight. | 10 |
Wizz Air | Timisoara to Luton. Customer service is totally rubbish and your allowed a 10kg hand luggage bag but can’t take it on the plane with you because you didn’t get wizz priority at the time of booking. It is not explained when booking the flight and totally inconvenient. Apparently your hand luggage is not guaranteed in the cabin but don’t state why there not guaranteed. And you can buy wizz priority at there desk just before you board the plane, but it’s not €5 like it was at the time of booking, It’s now €37 or you have to leave your bag there and collect it at your arrival destination like you would as if your collecting your normal baggage. | 3 |
Wizz Air | Timisoara to Luton. Poor service from starting with the boarding. Announcing gates will be open in 5 min, they are actually opening in 40 min. The plane looks flimsy, the seats are so tight that even I’m 1,60m and still struggling to fit in, let’s not even talk about spreading your legs a bit. | 1 |
Wizz Air | Timisoara to Luton. Rubbish airline. If you love delays then this is the perfect choice. I traveled with them a few times. Always a delay. Best thing is that they always imply an excuse. | 1 |
Wizz Air | Timisoara to Paris. The prices displayed are low. After booking you will receive several emails to get you to buy more options. At the airport, if they are not happy with your boarding pass screenshot you pay huge extra amount. | 1 |
Jet2.com | Tiny uncomfortable seats. No leg room. | 1 |
Wizz Air | Tirana to Abu Dhabi. My flight was cancelled 3 times. Wizz Air call center and live chat do not work and they don't respond. 1- I was supposed to go to Tirana from Abu Dhabi at 12 August but the flight got cancelled while I was on the airport. 2- After that I rebooked for 17 August but that flight also got cancelled while I was INSIDE THE AIRPLANE! 3- Today is 19 August, I received multiple emails that the flight is cancelled (I can not even rebook because on the mobile app it does not say cancelled). I again went to the airport for the THIRD time and they confirmed that for the THIRD time this flight is cancelled. The next flight is on 22 August and after 3 hours of trying to reach the company, the call center told me its unsure if this flight will depart or will be cancelled for the forth time. | 1 |
Wizz Air | Tirana to Budapest. I travelled about a month ago to Albania with Wizz and on my return I was meant to take Wizz to Budapest and Ryanair thereafter to London. The night before flying out I tried to login and check-in online, which of course did not work – so I assumed as I had never needed to complete check-in online on flights from Tirana that it wasn’t a service that was offered. The next day I went to the airport about 3 hours before departure, queued up at the check-in desk, only to be refused a ticket because “I had not checked in onlineâ€. I was told in no uncertain terms that unless I paid 35 EUR I would be denied boarding. The fact that their website did not work and that they had not at any stage advised of the need to check in – unlike Ryanair (who emailed and texted me a day before the flight), did not serve any purpose and I was forced to pay. As Wizz doesn’t do customer service, their pathetic attempt to respond to my complaint was left to customer service whose final attempt to look into my complaint said “We would like to kindly inform you that we have done a thorough investigation and we are delighted to inform you about the reason, why you were requested to pay at the airportâ€. Avoid like the plague! | 1 |
Lufthansa | Tirana to Frankfurt booked on non refundable tickets. Very bad customer service, we contacted many times that because of the cancellation of the Fair in Frankfurt we would not be able to go and 2 days after our flight other flights was cancelled. If we would have used the ticked we would have been stuck in Frankfurt and they didn't refund us anything, even though it was not our fault that everything was canceled we took 100% penalty. Worst customer service. | 1 |
Grupo IAG | Tirana to London Gatwick. I fly British Airways around six times a month thanks to my work, and while I almost always have a pleasant experience, this past flight definitely outdid all the others. We boarded and departed exactly on time, with a very friendly and welcoming crew. While the flight was fully booked, my travel companion and I were lucky that no one was sitting on our row so that we could have an empty middle seat, and therefore more space. The best surprise of this flight by far was the availability of Wi-Fi which I have never had on any other British Airways flight within Europe. In fact, the Wi-Fi package I got which included only texting, was unlimited and incredibly fast - as good as my home connection! This truly made this flight more enjoyable as it allowed me to continue my business even during the flight which is extremely valuable to me. Something that British Airways can improve on would be leg space, which in this flight I noticed was particularly tight, although that is a common problem for me as I am 1.88 cm tall. Also, for unknown reasons, no food or snacks were served on this 2 hours 45 minute flight, only drinks. This was a slight struggle as I had skipped breakfast, but I managed well. The flight however arrived ahead of schedule and we de-boarded quickly. I always recommend BA - and will continue to do so. | 9 |
Wizz Air | Tirana to London with Wizz Air. Avoid at all cost! They are a rip-off. I only travelled with them for the first time yesterday and would never ever fly with them again. Went in to do the check in for the whole family, 4 of us. It would only allow my check in and denied the check in for the rest. Since their customer service number is a rip-off itself, we decided to go to the airport and talk to them face to face. The only thing they were saying and wanted was that, you need to pay, pay and pay, if you want us to do your check in. I tried to explain that I could do it myself but they have denied my right to do it online. Nope. They wont get it. They did the same or similar to many others on the plane. Also my sister did the check in online but they did not gave her a bar code, making her paying £20 just to get her bar code at the airport. | 1 |
Wizz Air | Tirana to Luton. Very dissatisfied and angry with this airline. They like to rip people off. My wife and I were on our way back to Luton. We tried to check in online however their website was not working properly. Even though when we tried to do this on a laptop, phone and on different browsers and site still was not working. When I went for help to Tirana Airport they charged us €35 euros each for check in and €20 for a carry on which was within allowance (and the same carry on we had from Luton to Tirana (only one piece as we went away for less than 48 hrs)). On the same flight, half of the passengers who had to board had the same problem as us because the website was not working. As they did not want to miss their flight they were obliged to pay. As soon as we landed I complained to Wizzair online. Next day, I received a reply just copying and pasting their terms and conditions. They did not even bother to investigate this matter, no apologies no nothing. Also no refund she wrote. I replied back saying that I do not want copying and pasting paragraphs, I want a reply from the highest manager as her email was not addressing all my points and she showed no remorse. I received a second reply next day and again it was from her (they seem to not have a manager at all). At the end she wrote the following: " I would like to inform you that Wizz Air has exhausted its internal complaint handling process" which shows that I should not bother them anymore and as she mentioned in her previous email again "no refund". This airline makes sure that the online check in does not work all the time so they can cheat the passengers at the airport. At this point, I don't care about the money but I am annoyed how this airline treats the passengers. They seem to have a ready made (reply) template for all the complaints as they might receive receive quite a few a day. | 1 |
Wizz Air | Tirana to Luton. Worst experience ever. I have been flying with many airlines but Wizz Air is the worst I have ever experienced. Got charged €35 to check in even though their website didn’t let me check in online and has the rudest staff on board I have ever come across. Was the first time I booked and it will be the last one I will ever use them. | 1 |
Grupo IAG | Tired of BA"s terrible customer service. As a business and personal customer I have been forced to spend literally days (in total) in 2024 hanging on phone to fix BA's mistakes, can't nominate assistants to do it for me, it is impossible to use BA efficiently fir business (despite spending £20k on a return transatlantic flight); then on August family holiday held to ransom to pay extra £700 on day of travel (BA rep told me this should have been picked up a week ahead); now spent time organising May 2025 family half term holiday, BA cancelled both flights just 48 hours later and are trying to charge a fortune extra to rebook, plus worst still wasting time I simply don't have. Customer service complaint never answered. Wrote to CEO - no answer. Had it with this arrogant, cowboy outfit. What a dreadful way to treat loyal customers, we should organise a boycott to force them to SPEAK to their customers and sort things out. | 1 |
Lufthansa | Tired of waiting for a refund, one of there staf made a mistake and it is recorded but they don't listen to the conversation - they say 7 days for a refund, but that's not true people are waiting- customer service is about giving the customer good service and promise what they say. | 1 |
Ryanair | Title said it all | 1 |
Ryanair | Title says it all. I had some great and some bad experiences but a company worth trying out if you are looking for a cheapo flights that often arrive on time. | 4 |
Pegasus Airlines | Title: "Counter Experience: Customer Service Without a Name or Number"Today at the Pegasus counter. Yesterday, I tried booking through the website, but it didn't work, so I followed the advice to book through a third party. Today, I get to the counter and am told I need to pay extra for carry-on luggage. Not ideal, but okay.The real highlight came when the employee next to me decided to get involved in my situation. While I explained what went wrong, she looked at me and said, "I check the website every day and I've NEVER had this problem." Thanks, Sherlock.When I asked for her name or employee number to file a complaint, she replied, "I don't give that." Okay, apparently customer service here works without a name tag.Next time, I'll ask if I need to book at the counter or crack a secret code. | 1 |
Ryanair | Title: A Disappointing Experience with RyanairRating: ★☆☆☆☆I recently had the misfortune of flying with Ryanair, and I must say, it was one of the worst airline experiences I have ever had. From start to finish, the service provided by this airline left a lot to be desired.The whole checking in process is a sham. I was recently flown for work via ryanair everything was booked for me. We were never told about the checking online process. If you didn't you would be charged to check in at a counter (At what appears to be a discression. As other employs from my company were'nt charged a fee for checking in) the process was extremely frustrating, the ques are long ad to the this and desks understaffed.The constant magical fees that appear for everything felt like a blatant attempt to squeeze more money out of passengers.Furthermore, the onboard experience was far from comfortable. The cramped seating arrangements made it nearly impossible to relax or find any sort of comfort during the flight.The absence of any form of entertainment, even for longer flights, was disappointing in this day and age where most other airlines provide it as a standard offering.What truly sealed the deal for me was the rude and unprofessional behavior of the Ryanair staff. They were dismissive and unwelcoming, showing a complete lack of customer service skills. It felt like they couldn't wait for the flight to be over and for us to disembark.All in all, my experience with Ryanair was incredibly disappointing. From the inconvenient booking process to the numerous hidden fees, uncomfortable seating, and poor onboard service, it felt like this airline prioritized profits over passenger satisfaction. I would strongly caution anyone considering flying with Ryanair to explore other options that prioritize customer convenience and comfort. | 1 |
Lufthansa | Title: A Disastrous Experience with Lufthansa Baggage HandlingWe recently flew with Lufthansa and initially, we were thrilled with the service—so much so that we considered using them exclusively for future travels. However, everything fell apart when we reached baggage reclaim.Upon arrival, the baggage was delayed. After a long wait, two of our suitcases arrived, but mine was missing. We waited for about half an hour with no communication before a staff member informed us that we should have received an email, which we hadn't. The only information we had was from the app, stating that our luggage made it onto the plane.We waited for another hour with no updates, which severely disrupted our plans. This was our first trip to Greece, and we had planned to visit the Acropolis—a site of immense spiritual significance to us. Unfortunately, instead of heading out to explore this once-in-a-lifetime opportunity, we were stuck at the airport.We then queued for nearly an hour to speak to Lufthansa staff, who were incredibly unhelpful and spent around 30 minutes with each customer. The staff member we eventually spoke to was dismissive and uninterested in our situation. She assured us that my luggage would be sent to the port where our cruise ship was docked, but gave no details or confirmation. On the app, it still stated that the luggage would be delivered to our hotel.As of now, I still don't know where my luggage is. I've been wearing the same warm jumpsuit since the flight, unable to change, shower, or even brush my hair. We have a 12-day cruise ahead of us, and I may have to endure it without any of my belongings—no clothes, no toiletries, nothing except my mobile phone.This trip was a dream for us. We are hard-working, working-class people in our late 40s, and we saved for two years to afford this once-in-a-lifetime experience. Athens holds deep spiritual significance for us due to our personal religious beliefs, and now our plans have been completely ruined. We will now have to save more money to return to Athens in the future to experience what we missed.Lufthansa's complete lack of communication and empathy has turned what should have been a joyous and spiritually enriching trip into a nightmare. I am deeply disappointed and would like Lufthansa to take responsibility and provide a resolution for this unacceptable situation. | 1 |
Grupo AirFrance-KLM | Title: Extremely Poor Service & No Accountability for Baggage DelayI had an incredibly frustrating experience with KLM due to a baggage delay that directly impacted my ability to work. Not only was my checked luggage delayed, but my hand luggage was also forced to be checked in at the gate because the aircraft had no space—something completely out of my control.Inside my baggage were essential work materials, which meant I was unable to work for an entire day. Since I had no pictures to prove the contents, KLM refused to compensate me for the lost workday (€500). This is unacceptable, as the delay was entirely their fault, yet they took no responsibility.KLM's customer service was dismissive and unhelpful throughout the entire process. Instead of acknowledging the inconvenience they caused, they denied any liability and refused to reimburse me. For a supposedly reputable airline, this level of service is shocking.If you rely on your baggage for work, think twice before flying with KLM—you might find yourself in a similar situation, with no support or compensation. I expected much better and will reconsider flying with them in the future. | 1 |
Vueling | Title: I will never fly with Vueling again.I went on a 2-day business trip to Seville. Upon arrival I forgot my carry-on luggage on the compartment above my seat. As soon as I exited the plane (3 min.) I reported it and it was told me that it was impossible to come back to the plan. So they told me to contact the Lost & Found office at the airport. Starting upon arrival a drama began. First 3 hours at the airport without finding it and then a follow up made of calls and continuous searches without a happy ending till today, 30/11/2024.At the airport I was sent to the vueling gate. Then the vueling staff sent me back to the Lost & Found office telling me that the carry-on baggage was there. It wasn't. Then their manager had me open a report to the lost luggage office.Today (30/11/2024) I find out that the report was closed without giving me notification. So I opened a new one for forgotten luggage on the plane.I would not wish this experience on anyone. | 1 |
Wizz Air | Title: Very Disappointing Experience with Wizz AirI recently traveled with Wizz Air on January 17, 2025, Flight Number: 5W 7200 from Madinah (MED) to Abu Dhabi - Terminal A (AUH), with my family. Unfortunately, my experience was extremely unpleasant. I was seated in row 7, and the staff members on the front row (appearing to be Egyptian and Filipino) displayed very rude and inappropriate behavior. The Egyptian or Arab staff member repeatedly stared at my wife while she was breastfeeding our child, which was not only uncomfortable but completely disrespectful. Their overall approach was unprofessional, and the behavior of these crew members was simply unacceptable.This was my first time flying with Wizz Air, and after this experience, I have no intention of flying with them again. I would strongly recommend that the airline takes appropriate action with these staff members. They need to learn how to behave with basic courtesy and respect for passengers. | 1 |
Iberia | Title: Worst Airline Ever – Avoid at All Costs!What an absolutely terrible airline! They failed to get us to Madrid on time due to delays, causing us to miss our connecting flight. Instead of a reasonable reroute, they sent us on a ridiculous journey through the Caribbean, via Colombia and Panama.To make matters worse, they promised compensation in writing for all affected passengers, asked us to submit personal details, and then reneged on their promise. Now they refuse to pay out because our initials are on our bank account—an excuse that makes no sense. They showed zero concern for the fact that they left an 80-year-old passenger stranded.Their customer service is appalling, and they take no responsibility for their mistakes. We've now had to escalate the complaint to the Civil Aviation Authority to get this resolved. Avoid this airline at all costs unless you enjoy stress, frustration, and being treated with utter disregard. The worst airline for customer service. | 1 |
EasyJet | Tivona assisted with queries and concerns thank you for your patience | 5 |
EasyJet | Tivona was excellent and helped with changing a flight. Very slick and professional service. Well done...;-) | 5 |
Turkish Airlines | Tk-4846925I booked a flight which has a connection, then the flight was cancelled by the Turkish Airlines , and they do not want to make full refund. only partial.this is against the law . i did not book half flight or two separate flights . | 1 |
Turkish Airlines | To Bilal EkÅŸi,we as CEO must read the review and before i start my own topic and issue to talk about lets see the other customer bad review which are completely true , my brother was stuck in Tehran airport traveling by emergency documents as it was approved from Embassy of republic of Latvia in Turkey and shared the same information and documents with my brother and when he came to the counter to get boarding pass, he was rejected and informed rudely that they don't accept his documents that he provided and the agent wasn't talking to the embassy nor to letting me to talk with his manager. plus they hired people who doesn't understand English. with selfiesh service that they rolling Turkish name on their badge is nothing. the fake advertisements and promising services which is not possible to get at all.this is second flight that i am losing due to their stupid service.i will keep my promise that i will reach to their CEO and discus this with him and advise how to train people properly.the ticket number is : 2352462528802 | 1 |
Grupo AirFrance-KLM | To Whom It May Concern,Typically I do not write reviews, but I felt like I had to regarding the terrible customer service at SFO. I wish I would've taken this woman's name (she had long, dark hair and was working in the primer line). She was extremely rude and unwilling to help and/or problem solve regarding my luggage. She tried to force me to pay an extra 100 dollars for 2 lbs. I already payed over 1200 euros for the flight and could not believe that she didn't advise me to go online to save at least 20% for an extra bag.Honestly, I travel a lot and I will probably avoid KLM in the future. When I lived in Asia, the customer service was incredible and the food was actually edible. I felt like I was getting what I paid for. Needless to say, KLM has really left me disappointed in both of these areas. | 2 |
Wizz Air | To Wizz air, a ‘carry on’ is actually a personal item and a trolley bag is a ‘carry on’. The staff was rude at the gate and the flight was majorly delayed due to missing flight attendant. It’s a budget airline so some of this is expected but in this case it is worth less than what you pay for. | 1 |
EasyJet | To add insult to injury I know EasyJet will never read these reviews as they simply DO NOT CARE.I won't bore you with the details, but my son got on a flight and his luggage didn't, you would think that the two went hand in hand, but obviously not, and did EasyJet do anything to help.......nope.A holiday in Santorini without your luggage, not great, they should give it a try.They are happy to take your money, even you, but not your luggage | 1 |
Ryanair | To add more misery I have been offered a voucher. Never have I been so disgusted with a company. I will never use them again . If there were negative stars avaliable would have awarded those. Shame on you Mr O Leary | 1 |
EasyJet | To all future EasyJet customers, make sure you are aware that when giving them your money, you sacrifice any human rights you previous had.This company play the 'legal fraud' and 'legal lies' game. Seems that every word they speak is firstly a lie or fraud, then there are no actions from the authority in charge for their lies or fraudulent comments.You will never, and I repeat, never speak to a manager. No matter how serious the issue. I am a cancer patient and EasyJet lied about not being able to refund money. Even though the law is black & white. So take this comment seriously.This company pray on the weak. They pray on the uneducated. They pray on the likelihood that you do not have access to lawyers.They claim they offer low cost flights to give poorer people a way to fly. Do not listen to that cover-up of branding. I value my time and my rights, both of which EasyJet take away from you with zero respect to you the customer.The human nature aspect of this company sucks. Give your time and money to an airline run by ethical humans. Not tax avoiding scum.I really hope this honest, legit and factually provable review resonates with thousands of people. | 1 |
Grupo AirFrance-KLM | To avoid, impossible to contact in any eventuality. | 1 |
EasyJet | To bad i can only give 1 star. They deserve 0. Thieves. They stole money from me. When you take my money, do not provide any service in return and don't even issue a voucher, let's not even talk about refund. I should charge interest on my money they are using. I used to like them and fly almost monthly with them, but now i will never use it again. | 1 |
Jet2.com | To be able to travel in the knowledge that we will be well looked after. The cabin crew are always so friendly and helpful. | 5 |
Eurowings | To be avoided at all cost.Truly unacceptable customer service.First flight delayed for almost 8h in Sardinia, with no information as to why. Then this made it impossible to get the connecting flight - this resulted in half of the passengers on the plane being stuck in Cologne airport as the customer service desk was not open anymore.Over the phone, after 40min on hold, the customer service operator was rude unhelpful and refused to confirm whether we could be on the next available flight after which she hung up.Other people stranded have had similar phone conversations with this company.The worst service I have ever experienced. | 1 |
Ryanair | To be blunt - stay clear of Ryanair flights, going out captain decided he didn't want to turn up, coming back a 7 hour delay, honestly the whole experience which was just a 2 hour flight was shocking, plus costs much more after all hidden extras, so not so it | 1 |
Vueling | To be completely honest, my first two experiences were great with Vueling. Early arrivals, no problems at all. But then the horror started. First with flights from the Netherlands to Barcelone last year. Both delayed (to Barcelone two hours and return app. three and a half hours). I had to wait for four months before my claim was paid. There is no proactive service from the company, not at the airport nor afterwards.This March I had to fly again with Vueling because there were so little options to fly to Porto and from Lisbon. To Porto there was an acceptable delay from 25 minutes. That's okay. But the return flight was delayed by 1.5 hours due to bad weather. Again we were not informed. That's no way to treat customers and I would advise to get another airline if you have the possibility | 2 |
Ryanair | To be fair the cabin crew in flight FR251 to stansted on 30th Dec 2023 were great. So nothing to be concerned about there. However the Ryanair ground staff at lanzarote Airport are rude, demanded card details and offered no receipt, when questioned on why one Airport had no issues, was told don't know don't care. The customer service team seem not to care how rude their staff are as long as their bottom line and quotas are met. Unfortunately gives the rest if the staff a bad reputation. | 2 |
EasyJet | To be fair to EasyJet, my refund was straightforward, although it did take over seven weeks from cancellation to actually receiving the money.My flight was cancelled 12th May (was due to travel 23rd) and I completed the online refund form. I received an acknowledgment asking that I allow 90 days maximum. On 30th June I received a rather unclear email that appeared to inform me that my refund had been paid to my credit card. By 3rd July the full amount was back in my account.I accept 7 weeks is quite a lengthy time to wait but it was a simple, stress free process and I didn't have to telephone to chase up. I'm not usually patient but this time it paid off. | 4 |
Lufthansa | To be fair, I should say it was an easy check in, smooth flight, clean cabins. But they served a tiny dinner and nothing till next morning .it was about 11 hours flight. Most interesting part was the breakfast. A muffin the size of an egg, and a single grape and 3 little pieces of pineapple in a tiny container. As price of the tickets goes higher and higher the airlines become cheaper and cheaper. Soon they are going to sell rabish sandwiches in international flight as they sell in american national flights. | 3 |
Grupo IAG | To be honest 1 star is too much. I was convinced to fly on a package to the US with car hire. Firstly to anyone else - don't do it! The car I had was appalling and it took me forever to sort with Avis as technically BA booked it. I finally got them to agree to a part refund although at £300 it no way covered the distress and problems but was the most they could issue on the spot. They said BA would need to contact them! And of course they didnt refund my card but BA.So it took over 8 weeks to get my money back from BA and in the end after daily phone calls and emails unanswered and in the end only because I put an official complaint in.And then BA had the gall to say they had returned my £300 as a gesture of goodwill for all the trouble I had gone through. It was only the refund I had already negotiated with Avis, Unbelievable. I think perhaps they must be related to the Post Office! | 1 |
Ryanair | To be honest I flew with them probably 100+ times and never had any issues. Drinks are available to buy some crisps too, you don't need anything more on 2h flight in Europe. Sometimes bit irritating on late night flights when you're trying to sleep but I put plugs in my ears and no problem. For 50 quid return I can cope with that | 5 |
Ryanair | To be honest I wouldn't have given one star but it wouldn't let me write anything on the page.Purchased a return flight in Jan 2025 and chose a slightly more expensive day flight with standard seats, received email confirmation etc. Noticed in my App they had given me the later evening flight, so rang them to confirm. The Indian man I spoke to was very robotic, hard to understand, very arrogant and constantly interrupted me but I took it in my stride. I tried again to ascertain what had happened to my originally booked and paid for flight but didn't get an answer. He then decided he'd answered my query and put the phone down!!?? Exceptionally poor, rude and extremely ignorant customer service. I wouldn't recommend Ryanair at all and this will be the last time I will book with them. I would rather pay that bit more with other more reputable airlines, ones who have much more thought, consideration and appreciation for their customers. The people who actually contribute to their success | 1 |
Jet2.com | To be honest Jet2 never leave on time so we factor that in to taxi pick ups but flight was good and staff attentive | 5 |
Ryanair | To be honest Ryanair doesn't deserve 1 star and this is not based off of one bad experience. Just got back home from Stansted Airport and Ryanair have confidently ruined my little girls Christmas. Their staff are heartless and I am now convinced they purposely trained that way. Trained to treat every human like scum. Ryanair should be ashamed of themselves and sooner or later their tactics of coning customers out of their money will be there downfall, budget airline or not!!!!!! Absolutely vile and disgusting behaviour my family and I received from their staff today. They recruit people without souls. | 1 |
Ryanair | To be honest flew from Birmingham to Barcelona it was a pleasant journey both ways | 5 |
Jet2.com | To be honest flight out and flight in was absolutely fine, nothing more then I would of expected. All professionally done, thank you | 5 |
Ryanair | To be honest i had worked myself up into some kind of frenzy reading the awful reviews on Ryanair. Flew fro Stansted to prague on 10th August (Early flight). I had followed all the instructions, printed at leas 2 copies of my boarding passes, reserved my seats in advance, weighed my bag that i had paid to go in the hold, measured the bags for the cabin and set off.Experienced NO ISSUES at all, better leg room than when also paying with easy jet for it. Flight time 1 hour 30 minutes (I often take longer than that driving the 32 miles to work). No problems with the crew or the aircraft, or the baggage drop at all. Returned on Saturday 15th 10.05 flight, a minor queue for bagged drop (no automated system as at Stansted) but we were 3rd in line. again the plane was early flight time of approximately 1 hour 25 minutes.My only minor gripe was having booked and paid for my seat and priority boarding there was no point with the priority boarding at Prague on return as it was a free for all and you get a transfer coach from terminal to aircraft so it isn't a benefit...although again seats 16 E and F by the emergency exit with the extra legroom well worth the extra cost.Stansted was very busy with arrivals on Saturday morning so passport control etc was packed but that isn't Ryanair's fault.I don't give a monkeys about the food or in flight service on a short flight. like my leg room, ipod and a paper and that does for meSo all in all was I lucky? (Who knows) Did I pay extra and follow the rules? (Yep) Would I risk it again? (Yep).I've flown BA shorthaul several times and experienced worse...have to pay extra to reserve seats upto 24 hours before a flight with them !!!! Get a free ropey snack and less leg room.Easy Jet I've been with numerous times and have chosen them ahead of Ryanair before might think twice now. | 4 |
Wizz Air | To be honest once I booked my package holiday and saw wizz air was the airline, I was worried when I started reading all the reviews. But that said our flights arrived on time, check in was easy and efficient, and the return flight the same. It's a budget airline, and you can tell. The seats are very uncomfortable and facilities on board are basic, no screens, charging points, and hardly any leg room at all. We had to upgrade seats to extra leg room on the way back which cost us £92 for 3 of us. We did only take one large suitcase between us in the end 32kg because the charge for 3 suitcases was over £400 ontop the flight. Really annoys me all these prices shown then when you add baggage, seating etc it becomes so much more expensive. Therefore not really budget airline unless you don't care where you sit and you go on holiday with a rucksack. | 3 |
Eurowings | To be honest, I am fully satisfied. Eurowings is not a low-cost airline, but I got a good deal flying for some 42 EUR one-way from Hamburg to Paris (small cabin bag included). With wheeled bag onboard and checked bag it would have come at a price of Air France or even higher, but AF doesn’t propose 42 Euro deals. Trouble free online check-in, on-time take off and early landing, swift boarding via stairs in Hamburg and swift disembarkation via finger in Paris, nice crew (however with somewhat limited command of English). Seat is standard Lufthansa eco. Cabin was clean. Didn’t make purchases, didn’t use toilet. Excellent Wi-Fi, paid internet access and paid entertainment system. Perfect product for short hop. | 10 |
Norwegian | To be honest, I was a little worried about flying with Norwegian from London Gatwick to New York JFK but once I got onboard their brand new Dreamliner, I knew that I would not regret it. The seats were OK (could be better for sleeping), IFE was great. I did not have their food but it smelt better than other airlines. I was very impressed with their intelligent lighting system and sunglasses mode. They proved very useful along with the correct cabin pressure. What they say about "More Jet, Less Lag" is very true. Cabin Crew seemed very helpful to those who needed it. They also have a lovely welcome as you board. Highly recommended. However, I would like to have more leg room. | 9 |
Turkish Airlines | To be honest, between the airlines, they are doing really good job comparing the others. Especially the way much better than budget airlines. Pay little more and don't start your journey with headache...Whenever I fly with them, had no issue at all. Services are good, pilots are doing good job, foods are delicious. Seat sizes are good... | 5 |
Jet2.com | To be honest, i wouldn't book with anybody else. such a pleasure flying with the company,always check with JET 2 before anyone else. | 5 |
Grupo IAG | To be honest, its not the standard you expect from one of the biggest airlines functioning. Dirty seats, small legroom and food of terrible quality. It used to be different. | 2 |
Ryanair | To be quite honest, I think that Ryanair are making far too much money to read this review or care what it says. However, I booked flights in October last year to attend my friend's stag holiday. I booked these expecting to use the flights and happy to pay the full cost. Then in March of this year my partner was diagnosed with cancer, it progressed and now she is currently receiving chemotherapy. The chemotherapy has made her quite poorly. Not only did she need my care, but so did our two young children. This of course meant that I could not go on the stag weekend. I have had numerous chats and phone calls with Ryanair staff and have found that I am not eligible for a refund. I find this absolutely shocking. How could I plan for this diagnosis? Why should my family and I lose all that money because of their ridiculously small printed policies? | 1 |
Jet2.com | To be told be the air staff that everybody has to get off in a set order or the plane will fall over is a stupid comment to make and hopefully fully untrue.I know items at Corfu airport are out of your control but it is a disgrace.On arrival at Manchester airport it took over 85 minutes from landing for the first bags off the flight to appear on the baggage carrousel. | 2 |
EasyJet | To begin on 7th February I attempted on the online chat with advisor to use my awarded vouchers towards 15kg x2 baggage the agent was able to apply these vouchers then sent me a link to pay the remaining £20 I believe or near too. As I clicked on the link this crashed and I was unable to complete payment . I have since then tried numerous times with other agents on the online webchat to retry using these vouchers but I've been told the vouchers are blocked and to give it 24 hours ….till this date the vouchers still remain blocked so this false information I was given regarding 24 hours .On Sunday 16th February I received a phone call from agent joseline or Josephine her name did not register with me but anyways she spoke to me about situation and was asking for my previous booking ref with easyJet where I was awarded the vouchers so she could apply them . I explained that the only ref I have is from the email communication from easyjet whereby I received these vouchers . She then said she sort this out and will call me back at 3pm SHE NEVER DID and I have since then been making numerous phone calls to chase this up and up to yesterday 19th feb I've been told they escalating my case but given the timeframe mentioned in this email 7th feb it's been at that escalation stage already so I feel it's unfair to start the process all over again because I've been asked to wait a further 7 days disgusting!The following points are what I have identified as poor customer service from easyJet are :-Told my vouchers will ublock from 7th feb in 24 hours we are currently to date 20th feb and my vouchers still remain blocked .I was told on 16th feb I would have this resolved and the agent said she will call me back at 3pm she never did !I've called numerous times and in two phone calls the line cleared on the easyJet side and niether agents rang me back or even left a message to say please get back in contact .It's been reesculated when it should of been dealt with by now .EasyJet response :-I want to assure you that your case has been given priority. I am glad to inform you that we have reissued 2 new vouchers to ensure that there is no further delay or confusion. Your respective case IDs for both the vouchers are: 109894548 and 109894547. Our team will send the details to your registered email within 2 to 7 days.To add bags via this voucher, please contact us via call or chat team at your earliest convenience, and one of our agents will assist you in redeeming these vouchers without further issues.Regarding your request for compensation and an extra leg-room seat upgrade, I am sorry but I won't be able to honor your request as per our policy. However, if you have any questions or further inquiries, please do not hesitate to contact us. We are eager to assist you.We strive to improve our customer service, and your feedback is crucial in this process. I hope this response reaches you well, and we look forward to sorting this out to your satisfaction.My response :-So I have gone through this experience and expected to be satisfied with just reissued vouchers ?I can not believe you think it's good customer service that your colleges failed to call me back when they said they would I'm disgusted honestly as per policy it might not be what I want but some sort of apology in an award should be awarded to meEasyJet response :-Thank you for getting in touch and sharing your concerns with us. We're truly sorry to hear about your recent experience and the frustration caused by our failure to follow through with a promised callback. We aim to uphold high standards of service, and we acknowledge that we missed the mark this time.We always strive to deliver excellent customer service, and it's disappointing to learn that we fell short of your expectations. Please accept our apologies for any inconvenience this may have caused you. We understand you're looking for some form of acknowledgement beyond just the reissued vouchers. While our policies don't typically provide compensation or awards for these types of issues, as it is only provided in cases of flight disruptions, please rest assured that we've already reissued your vouchers as a gesture of our commitment to your satisfaction. Your feedback is crucial to us and will be used to improve our communication processes to prevent such issues in the future.To conclude easyJet have basically used me as example by feeding back to colleagues how to approve their customer service they and they believe there have compensated me by re issuing vouchers I was already given for a previous complaint to solve THIS NEW COMPLAINT just disgusting . I strongly advise do not fly with them as they pretend to care about you but when it boils down to admiting that you as customer have been affected and should be awarded for their poor customer service it's ignored | 1 |
Turkish Airlines | To begin with, the Turkish Airlines app wouldn't let me check in on line for 'operational reasons', so I did so at the airport. My connection in Istanbul was tight - 1 hour 15, but I assumed it would be guaranteed. On landing, with 40 minutes to make the connection, the plane pulled off the runway and then sat for an hour on a taxiway miles from the terminal with no communication other than a desultory 'we're waiting for a parking place'. I missed the connection to KL, but when I got to the terminal saw a notification that I'd already been put on the next flight leaving at 01.35 am. I tried to get on wifi to download the boarding pass needed to go through to international departures, but wifi is not easily available. I had to find a machine (with a long queue) to scan my passport, get a code (which you couldn't print it because the printer wasn't working) and put it into my mobile. However, the mobile already showed that I was allegedly connected to the network (I wasn't) and gave no way to do so. Cue 20 stressful minutes trying to get help from 6 indifferent officials. I was almost in tears when one young man finally took pity and got a paper boarding pass for me. I then spent seven hours in the business class lounge - which is good, comfortable, and has excellent free wifi, unlike the rest of the airport - before being able to continue my journey. On the return leg, I flew into Kuala Lumpur from Kota Kinabalu and had to transfer to the international terminal by bus. This required going through immigration. Only when I reached the international terminal and couldn't find a business class lounge was I informed that Turkish Airlines had closed one of its two - extraordinarily, it had done this in the international terminal from which it flies - and kept the other one (in the terminal I had just left, and from which it does NOT fly) open. Turkish didn't provide anyone to help at the transfer desk until 3 hours before departure, so I managed to talk my way into another business class lounge and spent four hours there. The Turkish official who appeared at 8pm asked if I wanted to go to the lounge in the first terminal, but was unable to tell me how that could be done when it means going back through Malaysian immigration. The logic of closing your lounge in the terminal you fly from escapes me, but if you must do it, then for heaven's sake tell people where it is before they get the bus. Incidentally, the app had allowed me to check in online this time, which was just as well because immigration had asked to see my boarding passes. Since you can't obtain a paper one until 3 hours before departure in the international terminal, I'm at a loss to understand how I'd have reached it had ithe app not been working again. The flights were excellent. The crews were pleasant and helpful, the meal good, the seats comfortable, and I slept very well. I have no complaints about Turkish Airlines once you're actually in the air. But Istanbul Airport is just too big, and the official connection times given far too short. Lesson learned, I will leave 4 hours minimum another time. Alas, the airline app is a liability, and it is also ludicrous when passengers are being asked to do everything online, to reduce the availability of free wifi in the terminals to one hour and put them through such hoops to connect to it. When ground service matches its counterpart in the air, I will happily fly Turkish again. | 7 |
Grupo IAG | To begin, My flight was delayed for almost 5 hours to find out that they needed to change the emergency lights on the plane that they had been trying to fix from the day before my flight ! I was booked in a business class seat flying from Gatwick to New York, however they downgraded the whole of business class so the air hostesses had some there to rest because the flight was delayed for so long! Even though it was a DAY FLIGHT! Bare in mind no one knew this was going to happen till we were boarding the plane. I actually got onto the plane to be told by the air hostess "what am I doing here and I need to return to the boarding gate!" I was then downgraded and made to wait till every one had boarded the plane. The ground staff then decided to tell me after I ask the reason for being downgraded, " there's no time you either get on this flight now or we will cancel the whole flight". I'm only 20 years old and I had never flown on my own before I was super nervous and getting treated like this was really upsetting. I also had my flight delayed 3 and a half hours on my way home too it's just really frustrating and not the standard BA pride them selfs on. I had never flown with British Airways before but I will make sure to now avoid it. There was no apology or support on how to get compensation or a refund on my business class ticket. I'm now in the process of trying to get my refund it's so much hassle and stress I should not be going through. I also wanted to add I used my savings to treat myself to fly business as I have never flown business before and I was so excited, however this was ruined there was no apology or anything I was treated and spoken too really badly. | 1 |
Ryanair | To break up every single travellergroup, to get more sales and destroy the journey for everyone. Do NOT use this company what so ever. Last time I do! I sid see more children cry because of this. | 1 |
Ryanair | To change the name, they charge £115 and I think that's WAY TOO MUCH!!! The tickets were cheap (£20) because I booked 30+ days in advance and it wasn't a busy time of the year, but the fee was almost 6 times higher. I tried to change the name 2 days after the booking because it was an emergency and I had to be home earlier than expected. I mean , I get that they should charge that but it shouldn't be the same price for day 30 and day 2 before the flight.Also, my sister-in-law had the same problem. She booked a flight for the next day but she couldn't make it because of a family emergency and she couldn't cancel it (no refund) or change the date, because she didn't knew how long she needed to stay, so she tried to sell it. But because the fee was too high, no one wanted to buy it. They'd rather buy a new ticket. | 1 |
Ryanair | To cut a long story short, I checked in the return flight accidentally instead of the departing flight, Stansted to Dublin. As the 2 hour check in window was closed was ordered to pay £220 for my family to board the flight, despite having already paid for the privilege of flying with this airline.I hold my hands up and accept responsibility and there is a £55 late check in fee and I accept that. I paid for the flights, the boarding passes were on my phone, but to be paid £55 x 4 is extreme and mean spirited.Staff had zero compassion and just said "This is Ryanair" and rolled their eyes. Making a complaint about the situation is a complete waste of time, they don't even read it and just send out an automated reply for each type of complaint.The rest of the reviews on Trustpilot speak for themselves, truly an appalling company. Yes you will get a cheap flight but you are truly taking a massive risk if anything minor goes wrong, especially when flying with a family. They will pounce and use any means possible to take extra cash from you. Next time will fly with a reputable and trustworthy airline like Aer Lingus for peace of mind | 1 |
Lufthansa | To cut it short, I booked 2 flights for almost 200 quid (short European flights). One was cancelled, & I had to re-book that flight (plus transport) at my own expense, and the second flight went ahead and all was fine.After 40 minutes + on the phone with customer service, I am told that the fee I paid is the same regardless of how much I get out of it. That's all.I tried to argue using logic: if you pay for two apples and you get one, then obviously the customer is not happy. Especially as we are talking about an expensive and respected company: "That's the policy, ma'am, sorry".The second issue I have is with how they communicated my cancelled flight: the email said there were changes to my flight and then displayed the details of my return flight. No mention of the first journey: I imagined they must have delayed the return flight by a few minutes - this happens frequently on my budget flights. So I discovered the cancellation very late.As a frequent flyer for the past 8 years, it is the first time I booked a non-budget airline and the first time I get a negative experience with a booking. I might be just unlucky, but what does one do when one cannot recover valuable money? Not much apart from writing an upset review! | 2 |
Ryanair | To days flight was the worst flight ever it was delited fo 1:30 mins the ryanair is caring abouth what bag you have but they dont care if there drunk people and they wont leave the stewards allone very bad experiences to day | 1 |
Norwegian | To do the check in, I had to wait 24 hours before. The staff from Gatwick to Helsinki on 7th May were not really helpful at all. I asked for some water to take a pill and they don't have free water on board. They give you the option of watching their movies on board, paying £5 for 24h. My flight from Helsinki to Gatwick was delayed 2 hours. I wouldn't fly again with them. | 3 |
EasyJet | To get your refund quickly, email john.leighton at easyjet.comI did and I had my refund within less than a week | 1 |
EasyJet | To long 2 hours waiting it's just unprofessional | 1 |
Ryanair | To make matters worse, two not English-speaking adult passengers got stuck at the airport in Thessaloniki ... With the excuse that they were late passengers from the same flight, they went out to help them and also got stuck outside. Your services never again | 1 |
Jet2.com | To many drunks standing in the aisle kids running up and down the aisle shouting at each other I think the late take off does not help and sitting for over an hour waiting to take off Not your usual service | 2 |
EasyJet | To many passengers on the plane . No social distances at all on our way home to London Gatwick from Pisa Italy . Lots of sneezing & coughing going on . I am 71 years old if I havnt calt Covid 19 its a miracle.I am sure passengers would appreciate spacing the seats out . On the way from London Gatwick to Pisa Italy it was fantastic we had no one behind us or in front of us neither on the side of us it was brilliant but coming home it was ridiculous!To many people on the plane . We go to see my daughter as often as we can but while this is all going on I will not be using Easyjet anymore .Also we had to fill out an online form which took me & my husband 1/2 hour & when we got to collect our cases they were just left in the middle of the floor for any one to take so we were lucky they were still there !Disappointed Pauline. | 3 |
Lufthansa | To me Lufthansa becomes more and more like DB. Unreliable and messy. Nothing is under control for their customer. My long haul flight's dirst leg was cancelled, so they cancelled the whole flight offering a terrible replacement that would make me travel 35 hours. And on wrong dates. After 2 hours on the phone with Lufthansa, I finally found flughts that were reasonable. I ask the Lufthansa person if my vegan meals have been transferred to the new flights and he reassures they are. Of course now I sit on the place and there is no vegan meals. Conpletely unprofessional. I give 2 stars because I have also been satisfied in the past. | 2 |
Jet2.com | To me most plane's I travel on are the same, so the cheapest was jet2, the staff at the airport and cabin crew were very friendly and helpful. My only niggle was running out of duty free drink's coming home. Also the armrest are too small, really uncomfortable. | 4 |
Jet2.com | To me, communication is key for for anyone but especially for big companies. Our flight was delayed by 3 hours coming back from Lanzarote but didn't get an email or message until we were sitting in a packed out airport. Then lied to about the reason for the delay by staff at the airport. To top it off, the last 20 of us were lift waiting for a bus on a stairwell for 25 minutes as they filled another plane.This was very unprofessional. | 1 |
EasyJet | To much off a wait | 1 |
Lufthansa | To much red tape with Lufthansa customer services extremely poor attitude and help from them.Received an email informing us that we had chosen to cancel our flights.We did no such thing, tried the customer service number to be told that we had cancelled on the website we told them we hadn't, to keep getting told by the woman that we had cancelled the tickets.Tried to chat through X (twitter) to be told that there seemed to be a problem and fill out a feedback form ASAP.The website doesn't have a form that relates to this problem or even a form for general enquiries. Filled out a past flight form explaining the situation again and if it was the wrong department could they forward to or tell us who to direct this at.Received a reply saying call customer services, spent all morning trying to talk to someone on the customer services phone number who could help but everyone just says you've cancelled, buy new tickets for over double the price.All we are asking for is to be in contact with someone who can look into this as we can prove we didn't cancel our tickets.We have stated many times that we will happily repay the refunded amount (which happens to be just airport fees and taxes, Lufthansa have kept the full ticket amount) if the tickets could be reinstated. | 1 |
Ryanair | To put it quite simply - it is a total rip off | 1 |
EasyJet | To say I got lucky is an 'understatement',I postponed a trip to Malta via Gatwick in January re:OMICRON .Then postponed second trip in March re: 🇺🇦 Ukraian War.So rebooked, 3rd June for 2 weeks hols.No delays at Gatwick !!! Flight ontime, both there AND back. No lost luggage and great crew BOTH directions,especially on return flight ,as I'd had a nasty fall, just before I left Malta.Capt Shaun/Sean Richards and his 'dream team' I salute you.... | 5 |
EasyJet | To say I'm devastated is an understatement, I've tried to change flights online, couldn't so naively started calling them, never getting through- today I've received a £300 phone bill for trying to contact easyJet!Everyone else helpline is either free or a normal phone number to be free on a contract - I'm so tired and fed up chase companies for my money back - it's cost me more than the flights, it's truly daylight robbery | 1 |
EasyJet | To say I'm disgusted with the customer service provided is an understatement. I am a 23-year-old female with autism and ADHD who travelled to Amsterdam for the weekend. I went with my 18-year-old cousin and on Sunday we were meant to fly home our flight was delayed and then cancelled. As if this didn't cause enough stress for us and me, especially the way we were then dealt with was shocking. Our flight was cancelled at 4pm and at 6pm we still had no news as to what to do. Therefore I called the customer service line and asked what to do as we had nowhere to go and were unsure where to be .etc. and after 40 minutes we were advised to go for our evening meal and by the time we had finished we would have an update via email. after 2 hours eating and wandering the streets still no update. i called again and asked what to do they advised they were very busy and it was not their fault it was taking so long, i advised that we were 2 young girls wandering the streets at night with nowhere to go, i asked if it reached 11pm with no update what were we expected to do? the lady laughed and said 'i dont think it will come to that' - it reaches 11pm still no news. i call and call, now upset, frustrated and worried... i had booked a private transfer from our hotel to our flight which i explained in an earlier call, easy jet advised they would cancel this and re-arrange a new one once we have a new flight sorted. they did not do this which led me to receive several messages from the company asking where i was, what was i doing etc and when i explained the situation they advised EasyJet had not updated them at all. at gone 11pm when I finally got through to them they advised that their previous agent who had told me not to get in my private transfer was wrong and that I should have gotten in this. The agent then told me to get in the transfer now and go to the airport. I explained that the transfer had been and gone as it was booked for 4 hours ago. They still had no location of our accommodation even though they had emailed us to say that they couldn't get a replacement flight for us for 48 hours. I was advised to wait patiently and soon I would have an email with our accommodation details. I called again around 11:30pm/12am and the lady advised she had the details and I was furious as she so quickly read the address yet I had not been given this. I asked when she received this info and she said 'errr just now' - obviously realising it should have already been sent to me. She advised she would send the details via email now and then it was on us to book a taxi to this as we SHOULD have gone to the airport. i advised I was told not to go to the airport therefore I didn't and that I was not willing to wait for an email for the details and requested the address via phone. it was a good job I did this as I didn't receive an email stating the address until 4am... imagine if I had waited??? 70 euros later of my own money that I hadn't accounted for needing, we are finally at our hotel provided by EasyJet. only to then be woken up at 10am being told by staff we were due to check out? i advised this was not the case as our flight wasn't for another day and Easyjet advised this accommodation was provided until then. After crying, pleading and arguing with hotel staff they agreed to let us wait in the room whilst I had to contact Easyjet again asking what was going? Easyjet hadn't organised another nights stay and i didn't have the money to pay for it as a young girl i didn't have access to a credit card or anything so my anxiety was through the roof! The man on the easyjet line agreed to send me an email saying that easyjet was in the midst of sorting the stay and so after showing this to hotel management we were allowed to stay. After all these calls, extra money and stress and even explaining on the first calls that I was autistic and this was causing me a great ordeal of stress I was still treated poorly, lied to, ignored, passed off and just generally made to feel unimportant. I will NEVER go with Easyjet again and i will strongly advise anyone against this. Customer service -5 stars for special needs passengers! | 1 |
Lufthansa | To say my experience with Lufthansa Customer Service was a disappointment is a huge understatement.Background:I have bought tickets traveling from Frankfurt to Hong Kong in Dec 2019, before the discovery of my pregnancy. In view of the latest political situation in Hong Kong and the fact that over thousands of teargas and fire bullets are fired to civilians on a daily basis, my gynaecologist advised me against visiting Hong Kong, in the attempt of minimizing any potential risks caused by the unknown chemicals fatal to the fetus. I then shared the doctor's note with Lufthansa, asking for a cancelation. They replied that out of goodwill, they allow a refund, with a handling fee of Euro 190. I needed to discuss with my family about the offer and said I will call back tomorrow for a confirmation.Since we have been a loyal LH flyer in the past years, we decided that we will re-route and change our destination to Singapore instead of HK, and would like to seek the possibility of a waiver then of the Euro 190. This is our way of showing our appreciation of their offer by just changing the destination to another long-haul location but not directly canceling it.While this was simply a counter-proposal to work out alternative solutions, we then received a reply from LH:(1) The Euro 190 handling fee is per person, not per booking (which was not properly relayed to me yesterday)(2) I received a threat from Lufthansa: "If you do not want to accept our offer we will cancel the goodwill exception once again!!"When a customer writes/calls you and seek assistance, why are you giving such an attitude to them? So Lufthansa cannot accept alternative proposals and only know how to threaten customers by withdrawing their 'goodwill'? How is this acceptable in the customer service industry, especially LH is Europe's biggest airline? Does it really live up to its name?Having read this email threat, I was in huge disappointment and called to speak to the Hotline supervisor. She refused to take my call, and needless to say, their staff at the Service Hotline were also rude.Conclusion:They offered me a 'deal' (a threat) and Ieft me no options than to accept given my medical conditions. They do not allow any room for alternatives and have no sense of international affair sensitivity - their hotline staff said they do not know/read any news about Hong Kong and do not understand where my request of cancelation came from. While another Star Alliance Airline I have booked flying out from HK sees the HK situation as a massive crisis and offered extensive and passionate help on immediate cancelation with no fee whatsoever.Being an internationally renowned airline, I cannot believe Lufthansa has offered such a poor level of service to its passenger. It is nothing to do with the handling fee at all, its all about your attitude - NEVER impose a threat to your customers!!!!Advice to fellow viewers:NEVER fly with Lufthansa!!!!! | 1 |
Vueling | To say that this airline is one of the worst it will be polite.After multiple attempts to check online from Paris to London,we received the message that we need to check at the airport (no reason why as we both have European passports),we went to the machines as we did in London Gatwick,after few attempts we couldn't not do thar either,then we had to find Vueling check in desk when we got there we where told "I'm sorry we couldn't check you because you missed the check in cutting of by 3 minutes!!!.How petty and unhelpful some humans are.And God forbid you try to contact them ,that is mission impossible . Extornate baggage fees unhelpful and rude staff,useless customer service terrible online page,even one star is too much.Avoid them at all cost. | 1 |
Vueling | To say that you are hopeless would be an understatement.Unbelievable that an airline with assets worth millions, replaces staff with useless machines which read the passport as expired when it expires in 5 years.The manned desks had hundreds of people waiting and I had to cut in front in order not to miss my SECOND flight, because the first one I missed having to queue for the useless machines. You don't deserve your licence, you should be in jail 😡😡😡 | 1 |
EasyJet | To spend a weekend in Manchester, I booked easyJet flight from Munich - Manchester return at a very reasonable rate. My experiences were positive throughout. The crew was refreshingly friendly, the seat pitch sufficient, there was space for my suitcase in the overhead bin and, most important, both flights were on time. The cabin on the Munich outbound flight was not very clean though. | 8 |
Lufthansa | To start I havent flown With Lufthansa .None the less they rate as a super reliable airline.I booked 2 bussines class tickets over £3.5k .On Friday one of my flights was canceled .Today Tuesday the full fare was back in my account 2 working days .So they f'@@@ed up my holiday .None the less They can be trusted .That said it wasent even Lufthansa that canceled the flight it was another star aliance airline on the same booking .So 6 stars for service | 5 |
EasyJet | To start we was off loaded from the aircraft as my husband started vomiting.The we had to pay an extra £220 for us to fly out to Dalaman the next day we also had the cost of staying in a hotel overnight at the cost of £137.00 plus the cost of taxi to the hotel and back to the terminal the next day. EasyJet will not take any responsibility,all they want is to get more money out of you on top of what you have already paid for a 10 night holiday.I would not recommend booking a holiday through this company.They do not have in resort reps in case anything goes wrong. | 1 |
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