Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | To start with a a 23 hour flight became 55 hours with Turkish. We left Bucharest with a delay. It was initially announced as one hour but ended up being closer to two hours. Even though we landed midnight, 35 minutes before the time of departure of my connecting flight to Kuala Lumpur, Turkish staff decided not to give it another 15 minutes to allow the 10-15 people from my flight to catch the connection. I will skip over a highly disorganised process that got us to a hotel past 4am. That was a first night wasted by Turkish staff. The guy who organised the ticket during the night as well as the person who organised the ticket in the morning failed to get us a ticket all the way to Sydney. They sent us to KL promising that they will fix us there. But when we got to Kuala Lumpur, Turkish don't even have a desk there! These guys just threw a hot potato in someone else's lap! In KL we had to run around for help and wasted another full day. Eventually we found a gate with another Turkish flight and after an hour of waiting, they agreed to take care of us. Their solution was to put us on a low cost flight (remember the $12k we paid) - at this point we just wanted to get back home. When we finally landed in Sydney, our luggage did not follow. Again, Turkish do not have a desk there so we had to find a way. Cutting the story short, our luggage eventually made it to our place on Sunday. Overall a horrible experience. Definitely not worth the money we paid for the ticket. Numerous people involved either did not know what they were doing or intentionally passed us along to get rid of the issue. Even though we flew in July, Turkish are yet to compensate us in any way for it! | 1 |
Air Europa | To start with the positives- our baggage arrived and they offer lap infants food and seatbelts which not all carriers do. Infants also get an equivalent baggage allowance.Now for where improvement is required. I bought seats with leg room- they were not the seats that I ended up with as the map of the plane on the app was not what the layout was in real life. $100 down the drain. Whilst we talk about the app, it often doesn't work and you need to call as it quotes you ridiculous prices like $1600 for 3 extra suitcases. Now back to the flight. We flew for 12 hours. On this flight we were given one meal and two drinks- for 12 hours! I spent 19 euros on more food and drinks. I asked for more water for my baby- at first the flight attendants did not want to answer my call out, then they told me to wait for a trolley service that never happened and then on the third try they did it. We arrived so dehydrated and ill because of this terrible service. Long haul flights are not the place to skimp on essentials such as food and water. Finally in addition to all of this you get as much space as if you were on a 2 hour flight to the Costa Brava. Flying with Air Europa might be cheap but it's not worth the 12 hour torture session. | 2 |
Ryanair | To start with, I had a hidden fee once I arrived to the airport if £97.On my way back to London from Hamburg, Ryanair was late. I will never use them again. Unbelievable. | 1 |
Turkish Airlines | To start, there are several issues with their website, which simply doesn't work, and you run into problems at every stage.Separately, my past experience with their customer services has been horrendous. I even lost money on a refundable flight ticket, because of problems with their customer service.Avoid this airline if you can. | 1 |
Grupo AirFrance-KLM | To sum up a very long story, due to a flight delay, KLM were unable to get my bag from one flight to the next. They were then incredibly uncooperative about getting my bag back to me, their staff refused to check things for me, were unaware of or unwilling to tell me who had my bag, etc. I went the whole trip without my luggage which I had paid £52 GBP to bring. They will not reimburse me for this fee. They also will not compensate me for the lies which their staff told me which inconvenienced me on a work trip, short of an apology saying they will "review their procedures". | 1 |
Wizz Air | To sum up, Wizz Air forces its customers to check-in at the airport because of a not working app and a not working website and then charges them $59 to check-in at the airport. It is a robbery and I'm going to fill a complaint against them.They are not able to have a working website or a working app. They are not able to hire decent staff. I definitely don't trust them to be able to safely fly a plane!With more details, I booked a flight from Bale to Budapest leaving at 14:40 on December 26th, 2023. I tried to check-in on Wizz Air website from my phone at 9:00 the same day. It redirected me to a blank page the 3x I tried. Then I tried to check in at 11:45 on the Wizz Air app. The check-in was "closed" on the app. So my only option was to check-in at the airport. They charged me 49 CHF (~54€ ~$59) as fees to check-in at the airport. I showed the app and the website not working properly to the airport staff which didn't want to listen and wave the fees. I was not the only passenger in the queue for which one the app and website didn't work. They told me they had to check-in from a laptop because it was not working from their phone.On top of that the service is the worst I ever had to face and the staff is awfull. The staff received me so rudly, insunuating I was the problem not the app (I work in IT as developer, I have no problem at all with technologies).!!!!!!!DO NOT TRUST THIS COMPANY!!!!!!! | 1 |
Wizz Air | To the CEO of WizzairDear Mr VaradiI know you will not read this post, as non of your staff seem to bother replying. My first trip with Wizzair was a disaster. The journey from Vienna to London Gatwick, was by your airline's standards a success, the delay in landing was only one hour. Congrats!The return journey on the other hand was anything but WIzZ. At check in, one person operating the desk for around 250 passengers. An sms at 1430 warned,of a 3 Hour delay for a flight leaving at 1930. No corrective action possible I suppose.No one at the Menzies desk to answer questions, no one answering the phone. Passengers left completely in the dark as were others trying to get to Milan and Naples. Boarded at 2330 took off at 2400 , just a cursory apology. Arrived in Vienna at 0240 got home at 0400.Completed the complaint process via Wizzair only to be told that after that „after thoroughly investigating" my case the delay was the result of air traffic issues, known about 5 hours before the due take off time.Furthermore Wizzair has provided no proof which you are obliged to do according to 261/2004 of the European regulation, a quote your airline guidelines provided me with.I will be taking this matter further with a claims agent which your airline is very keen customers do not do.With this level of service you are unlikely ever to see a £100mn bonus again.YOURS VERY ANNOYED | 1 |
Turkish Airlines | To the attention of the CEODear Mr Bilal Ekşi,you should be personally ashamed, of the company you represent: you have created the most Arrogant, aggressive, useless and incompetent customer service I have ever experienced, after flying over 15 years of my life on a weekly basis.Thanks GOD never with you.I had the misfortune to end up with a pure XXXXX (word removed as requested by Trustpilot) named BARISH on the 3rd of September 2020, at 19:16 om Berlin time.Upon requesting to give me some options, for a flight, that Turkish airlines had changed ( giving me no option to respond to that and no change to get home), this BARISH has been aggressive, unpolite, unhelpful and rude)"we are not Wallmart !" he shouted at me, at some pointI was forced to close the phone and put a formal complaint through the company. Hopefully he gets fired instantly.I do not even know, where Turkish airlines recruits their workforce, most likely from some Farmland in the middle of a fourth world country.There is a reason, why some airlines like Turkish airlines should never be even considered.You will get the XXXXX (word removed as requested by Trustpilot) customer service on the planet – at a minimumI am leaving this Feedback on BBB, Yelp, Googlemaps, Trustpilot, and all the possible customer reviews portal out there.Hopefully your customers will re-consider, flying with you.Dr. Giannotta, Andrea | 1 |
EasyJet | To the pointProblem solved effectively and quickly.Sara was extremely helpful and kind. | 5 |
Ryanair | To this day I haven't had any issues with Ryanair. My flights have departed and landed on time. | 4 |
Wizz Air | To those who dislike wizzair, Its a budget airline and they have strict rules. This is common in this price bracket. Ryanair is much the same. Dont read the rules and you will have to pay up. Have taken several flights with wizz now and all on time, friendly staff and very good prices. Have even signed up to their discount club. Lots of underserved routes to eastern europe especially.For people who value ease and convenience it might not be for you. For the more savvy traveller/backapacker types its a godsend. | 4 |
EasyJet | To view keyboard shortcuts, press question markView keyboard shortcutsEasyjet removed my free cabin baggage entitlement when I rebooked a cancelled 2020 flight forcing me to book a 15kg bag at the extortionate cost of over £50.When I challenged this they reinstated my entitlement to free cabin baggage but refused to cancel the paid for baggage booking their error made me pay for ! They made a mistake and then make me pay for it!!I am owed a refund and an apology but they are blocking my emails and have refused to send me a copy of their complaints procedure. I feel scammed!Such abysmal customer service.Glynis Lloyd | 1 |
Lufthansa | To whom I may applyToday is 05/29/2021 how is possible no one to answer the phone. Been calling from two phone number several times. All calls were 50 min wait time then will disconnected. BAD VERY BAD. Is that a GREAT customer service?? Web site is misleading especially baggage calculator. IS that why no one is answering calls because you are hiding "LUFTHANSA"" Great service" Now is almost midnight and i been calling the famous Lufthansa customer service since 6pm ET. | 1 |
Turkish Airlines | To whom It may concern,I wrote 4 or 5 feedback to Turkish airline receiving no responsible answer. My ticket on 12th of march was cancelled and postponed to 16th of march less that 24hours before my flight.I asked to reimburse my losses due to the cancellation of my ticket less than 24 hours before my flight,I have explained more than 3 times by emails, calls and feedback (which you never responded or took any responsibility, not only I have lost precious time, but I also have lost a great deal of money. I hope you understand that paying this amount of money for an international student is simply impossible. you may find the expenses listed as below and their receipt as per attached.1. PCR Test 82 euros done two times2. Bus ticket from Florence to bologna on 12th March : 20 euros3. $ days of extra rent : 4*50 euros: 200 eurosplease bare in mind that I have carried 48 kg of weight to the station and back.None of your call centers were available from 9pm of 11th march to 8 am of the next day.I have to repeat PCR test and I have to buy two ticket for bus.I had a horrible experience in the airport with the staff and also in the flight. While I have done an online check in before the flight for a seat with exit when I entered the plane my seat did not have extra space, and one of the staff on the plane told me directly that their collogues lied to me and gave me wrong information. The ticketing staff changed my seat. In the plane the staff not only talked with me in a really bad language but also threaten me that they will not let me fly, while the mistake was on their side and not mine.RegardsDina Gerami | 1 |
Turkish Airlines | To whom it may concern,I hope you are well. I am emailing you in regard to an issue I had with Turkish Airline's extremely deplorable service as of recently.On the 2nd of June 2024, I was travelling to Dubai for an important programme of 7 days. I checked in from Dublin, Ireland with no issues and arrived at Istanbul around 23:50 (delayed) expecting to seamlessly connect to Dubai. However, upon arriving at the gate, I was refused boarding due to my passport being off by a single month in validity. I was not made aware of this prior to my flight. I booked my ticket in February. My passport expiration date was clearly made known to your company. I should have been notified.There was nothing I did not do to explain to the staff at the gate but he refused and directed me to your "care point" desk. After a lengthy to and fro as well as an unhelpful and unprofessional chat with your employees, I was directed to the Business lounge desk, where I was met with more rude and unprofessional staff who further stressed and frustrated me with their nonsensical decisions. At one point, one of them told me that my only option was to go back to Ireland immediately and that the total cost of my ticket would be refunded. The only thing they accepted the blame for was your airline allowing me to board from Dublin to Istanbul. This was the reason I was told I would get a refund. I now know that was a lie, of course.They incessantly kept changing their mind, i.e. booking and rebooking me for random flights (I have screenshots of some of this), going as far as denying what their own colleagues said. This led to me availing of a Turkish lawyer's service named Gulemi Pakoz, who I spoke to via my phone. In turn, adding even more financial loss to this entire ordeal. I made several calls, including one to the police trying to resolve the situation but to no avail.Your employees continued to humiliate, ridicule and frustrate me while speaking in Turkish and laughing amongst themselves, to the extent that I had to raise my voice, which is not even my nature. Up to that point, I had been undeservingly too calm and understanding even with the appalling "customer service" from your staff at both the "care point" and Business lounge.To make matters worse, I was travelling with my daughter, who I paid for an upgrade for the first leg (i.e. Dublin to Istanbul) and was forced to cancel her ticket and pay for a new one back to Dublin out of pocket, totalling more than was initially paid.After I was forced to almost create a scene, they suddenly changed and tried to be professional, albeit with no appropriate resolution.We arrived at Istanbul airport at close to 12am on 2nd June 2024 and left the airport on the 4th June 2024 at 06:55am. That is over 30 hours in an airport. No form of compensation, lodging or even mere food and drink were provided to us. Instead, we were treated like illegals, being told we could not leave the airport. Overall, I have suffered losses of €7,000+ as a result of this. Therefore, I am demanding a full refund. I do not wish to escalate things to a lawsuit so please let me know what can be done about this and if you require further information or documentation. Thank you.Booking referencesMyself: Istanbul to Dubai *VWVBRH*My daughter: Istanbul to Dubai *REQY2N*Myself: Istanbul to Dublin *VWVBRH*My daughter: Istanbul to Dublin *RBUH64*Sincerely,Lola Jalaade | 1 |
EasyJet | To whom it may concern,I would like to express my gratitude to Jo, the pier lead supervisor, for her outstanding professionalism in helping me secure a flight after I missed my original one. When I attempted to book a new flight online, I made another mistake, but Jo managed to get me a refund for the error and rebook me on the next available flight.At the time, I was returning from my brother's funeral and was not thinking clearly. Jo was unaware of my situation as I do not like to make excuses for tardiness. However, I believe her consistent professionalism would be evident regardless of the circumstances.As a businessman who has employed many people since 1990, I found Jo's attitude toward her job truly enlightening. While she was assisting me with my flight, she was simultaneously managing staff and dealing with other customers. Her ability to multitask and maintain composure was impressive.I apologize for the delay in writing this letter, as I have encountered numerous challenges since that incident in December 2023. Jo would undoubtedly be an asset to any company fortunate enough to have her on their team. | 5 |
EasyJet | To whom it may concern,I would like to raise my concerns regarding the behaviour of one of your air stewards on my flight from Nice to London on 2nd May 2023, flight number EZY 8428. I was in seat 12A and the steward checked what nationality I was, explaining that only English people were allowed to sit in these seats as they were the emergency exit seats. I am of Asian heritage and therefore felt because of my colour, the steward was checking what language I could speak. This is completely unacceptable behaviour and made be feel very uncomfortable. To discriminate against someone for their nationality to determine where you are allowed to sit on a plane is ridiculous and frightening that this mentality exists especially within such a profession in which you work with all nationalities. Considering seats are allocated at check in, what would have happened if I didn't speak English and the flight was full? Would I have been removed from the flight? The air steward was one of two men members of staff, the man who behaved in this way did not have a beard.I expect a response promptly regarding this matter - Unfortunately east jet has failed to respond! | 1 |
Lufthansa | To whom it may concern,My fiance and I were due to travel from New Zealand to Copenhagen to get married on the 6th of June 2020. However, due to Covid-19 raging in the World, our flights by Emirates were cancelled by the airline and they were so kind to re-book our trip for later this year at no cost. In fact, everything was cancelled. Our wedding venue, the Church where we supposed to get married, our honeymoon. I think most people can imagine the sadness and disappointment my fiance and I felt. We were working hard for 2 years to be able to afford the wedding and we were looking forward to finally celebrate with our loved ones. On that note, my fiance's mother was supposed to travel from Costa Rica to Crakow (where the wedding celebrations were originally going to be held) to see her son – whom she hasn't seen for 3 years – getting married. So we called Lufthansa hoping that they would re-book her flight. They wouldn't. They said that because it hasn't yet been cancelled, we need to pay another 900 Euro's to change the dates to later this year. Same route, same time, same everything – but a different date. It is in my opinion so irresponsible, first of all, for Lufthansa not to suspend that flight when Emirates cancelled our flights on the same date. And second of all, to not be helpful in this time of crisis for everyone. It is incredibly disappointing to see how greedy some companies can be and taking advantage of this pandemic while the whole world has come together united spreading kindness and compassion. Obviously, we aren't canceling our wedding, our trip, our honeymoon, my fiance's mother's trip, by choice, but because we were forced by the current situation to do so. Be safe, be kind, safe lives. | 1 |
Turkish Airlines | To whom it may concern.(which should be every Turkish airline employee working with customer service)I am writing this review, in hopes that customer service at Turkish airlines will take the criticism and learn something, however doubtful I might be.My family and I am now home from our holiday, 48 hours later than planned, due to flight cancellations. We understand that flights can be delayed, and ore cancelled, that is not the main problem, the problem is how you handle situations like this, and that has been one big disaster.The story of these 2 days should be in your customer service textbook under the headline: WHAT NOT TO DO"We are a family of 5 including a teenager and twins at age 8. We were flying from Male airport to Istanbul, to get a connecting flight to Hamburg. The flight from Male were supposed to fly at 11.15.During boarding it became clear that the flight was delayed, however when asked we were told the flight was on time. This was odd, considered the que was long and on-time was within 10 minutes. After waiting well over 1 hour in line finally we were told that the flight was delayed and told to take a seat. We got no information, and the plain was delayed repeatedly. Turkish airlines had 1 employee working, she did not provide us any information at all. To be honest she did not seem to care, and spent most of her time away from the paying customers. To describe her is I must use words as rude, arrogant, clueless and point out that customer service is a word she clearly never heard before. After waiting well over 7 hours the plain was cancelled.This meant Turkish airlines had to provide hotels to about 500 paying customers. And what a disaster that was. Turkish airlines provided 1 employee to take care of this. Everything was one big mess, a complete disaster from start to finish, never in my life have I experienced something like this. After waiting 3 hours we ended up finding a hotel at our own – and thanks good for that, as we now know the hotels provided by Turkish airlines were disgusting. Some with bedbugs, fungus, cockroaches, and some without shower.Late that evening we received an email saying the plain would take off at 15 the next day. In the morning that was delayed to 23. However, we could now see that our seats were changed, so we no longer had our seats with extra leg space, witch we paid for, but just regular seats. We ended up speaking on the phone with "customer service" 7 times regarding our seats, every time with a new problem we as paying customers had to fix. I cannot understand how you think it is okay to give us different seats than what we have paid for, customer service is providing no less than what customers have paid for.Going out to that airport again. And again, delayed without any form of information. 3 employees working at a desk just saying, we don't know, we can book a different flight for you. Check in were closed.After several hours we ended up booking tickets to a different plain on our own, (Swiss airlines), we booked a hotel and left the airport with our kids. We could simply not take it anymore. The lack of service was complete!This were our first time flying with Turkish airlines, and I promise you, it will also be the last time we do so.As I said, we know plains can be delayed and ore cancelled, that is not the problem, the problem is how you handle the situation. How you treat your paying customers. Here you as a company failed miserably. I have never experienced so bad customer service in my life. This was a disaster from start to finish. Also, please stop teaching your employees saying "we understand you" – clearly you do not, and worse, you clearly do not care.Start providing real customer service, it is not that hard. If you need help, I will suggest you ask Swiss airlines for help, they are good at it.Now in the name of customer service, I am looking forward to your response regarding this review, However I know you probably won´t – I mean that would be some form of customer service, and Turkish airlines clearly do not know that word./Gitte Petersen and family | 1 |
Ryanair | To whom it may concernI booked a flight last week with you and paid for all kind Flexi , Flexi plus coverage ( cancellation, last minute cancellation ) as I wasn't totally sure if I would board.i was in Spain visiting my father who was very ill . I decided to delay my flight last minute as in your website was stated" no questions asked " with Flexi plus . On the phone trying to cancel or delay I was asked the reason ( no questions asked??) And informed I needed to provide my father's death certificate ( He was dying but not dead at the moment) so I checked in.At the airport I was put aside for being a British passport holder, this happened again on my return flight to UK few days later, they give excuses but they are definitely excuses , I was told that I checked in suitcase last minute ( lie) and I was allowed to pass without a security question when they saw I am also Spanish passport holderWhen boarding I received a call informing me that my father was definitely dying so I turned back, my father died hours later.My question .... Why did I have to go through all this? Which kind of heartless company are you? I lost enough this week. Why do you state "no questions asked "and you asked me for prove that my father is definitely dead???I will post on all social media how I have been treated, you should be ashamed of how you treat people and the little compassion to show .I was meant to fly on your fr 8322.. On 29/01/2022. Valencia Manises to London Stansted. I didn't board. | 1 |
Pegasus Airlines | Today (September 16th) I got my return journey from Izmir, Turkey. When I checked in for the flight on the 15th, I paid £15 for 2 people for seats with "extra leg room" as my mum and I are disabled, experiencing leg pain. There was 0 leg room. Furthermore, I had made it clear that I have a nut allergy expecting an announcement on the plane. The person behind me ate nuts so I had to move seats and the air hostess served nuts to the person next to me in the new seat. I took probably 5x the amount of medication required (my type of allergy doesn't require an EpiPen - my skin just breaks out in sores and redness and I get puffy). Their staff are very unfriendly, they don't believe in smiling or saying hello, the only time they talk to you is when they are trying to get more money out of you.All in all, I would not recommend this airline unless you are desperate. I had never heard of this airline before. It came as part of a holiday package. It is definitely not something I would have chosen for myself. | 1 |
Ryanair | Today 11th November 2021 at 10AM I have had a bad experience well I would say the worst experience in my life at the Madrid airport with the Ryanair customer service after waiting in the que to be helped by the lady sat behind the deskwhich hardly spoke any EnglishI asked her one simple question which was can I book a ticked well before I even finished my question her reply wasNO I CANNOT HELP YOU so I asked her the same question again cause I thought she might not have heard me the first time properly but her answer was NO I CANNOT HELP AGAIN so this time I asked her why can you not help she said I don't have time to help you but she just helped the person before me with a similar matter so I was very confused I didn't know what to do or say the flight was in the next 3 hoursand the Ryanair website said buy tickets at the airport so I was very very confused I tried explaining that to her but she wasn't having any of it her answer was simple and blunt NO I have other people to help i said I am a customer you need to treat me like that multiple times she said to me I CANNOT HELP YOU BUT AFTER A BIT I REALISED THAT SHE MEANS SHE CANT HELP ME BECAUSE I AM A PERSON OF COLOUR AND OF ETHNIC ORIGINAND IM NOT FROM SPAIN At that point I could not believe that this was actually happening she was refusing to help me because I am man of colour at that point I realised that I won't get any further with her so I asked for her namewhich she refused to tell me she just said I don't have to tell you I asked her to speak to someone above her like a manager but she said she is the managerbut wow if that is the manager then please god help her and all the other customers that will have to deal with her while she is still working there I can only describe her in three words racist, unhelpful and disrespectful I cannot believe this has happened to me today I have been all over the world and never had someone racially abuse me like that anywhere I will make sure this matter gets taken to the top and that the women gets dealt with accordingly Ryanair is a well established UK based company I have travelled with Ryanair countless times but have never experienced this kind of abuse and bad customer service anywhere in the world and I have been to some bad placesnever expected this in Madrid especially not the Ryanair customer service so I walked off approached someone else and asked the same question she said yes if you want you can buy tickets at the deskshe pointed back at the desk that I have just come from the lady sat behind it the racist women that I have been dealing with from the start but was no help got up and waved to the lady I was speaking to like NO don't send them here again at that point it was confirmed that I won't get anywhere I didn't get the tickets I ended up being stuck in Spain Madrid strandedbasically I lost out so much money paying hotels and taxis for no reason all because of this one lady the so called manager at the customer service desk I will be putting in a official complaint against Ryanairand that one staff member that's refused me all my rights and all the customer service I deserved hope this message gets to the right people I have made it public Because I want people to knowwhat you have to deal with if your a person of ethnic origin I hope no one else will have to deal with that lady RYNAIR DAC shame on you that you have people like that working for you and representing you across the worldlooking forward on hearing back from you I just hope this does not get dealt by someone like the lady at the desk | 1 |
Lufthansa | Today 20.10.2019, first flight from Brusssels to Frankfurt and Frankfurt to Cluj, morning canceled , so Lufthansa rebooked our flights after many hours from Brussels to Munich and then to Cluj, but instead arriving at Cluj from Frankfurt arround 17 PM, we have to wait 7 hours in Munich, to wait until 22:20 the departure to Cluj with arriving date at 01 AM. But again, the flight from Munich to Cluj, delayed. So in the same day, we have a canceled flight and after 7 hours, the second flight delayed. Worse company ever. | 1 |
Ryanair | Today I almost missed my flight even I arrived 2 hours 10 minutes in advance! The reason is 2 colleagues of Ryanair who took at least 40 minutes of my time with my luggage! I have priority boarding and asked if I could give 10 kg trolley bag to the luggage (to check in it), answer was "no, you need to pay extra 40€", which is a lot. For that I was sent with the paper to a shelter of swissport in order to make a payment where already was a line. Woman there told me it would cost me not 40€ but 70€, wrote something on the paper saying "you want to pay 70€?" I said no. She wrote something on the paper and sent me back to the first woman, for me it meant that I don't beed to pay and can check in my bag. When I returned again I was told that I need to go back to the shelter of swissport. I returned again and was told I sollt have to pay 70€. What is this???? Two women writing letters to each other through the passenger. All these operations didn't change anything, but stole my time!!! I had to take part of my liquids from trolley bag and throw them away before taking the bag on board. Moreover, I had to be on a hurry in the security, asking people to change with me since the gate was closing, the same procedure was with passport control, which was super slow, colleagues were talking to each other during the passport check, no one was in a hurry, except me! So I had to change with people in the line as well. This is such a terrible experience, haven't I done this, I would miss my flight home! I will never fly with your airlines again! | 1 |
EasyJet | Today I booked my 10th flight with EasyJet, I've never had an issue with them and from booking on my laptop to landing in another country it's smooth and straightforward. I don't understand why it seems to be mostly negative reviews here, most people I've met are very happy with EasyJet. | 5 |
EasyJet | Today I called easyJet after waiting for 2 months for an answer from them, regarding 2 bookings they cancelled. After waiting for 45 minutes the first time, they hung up on me. I called again, they hung up after 16 minutes. The third time they placed me on hold for 2 hours and 22 minutes, just to hang up on me later. In total I was listening to music for more than 3h and a half. EasyJet can announce proudly that their customer service is even worse than their prices and services they provide! Would not recommend it even to my worst enemy. | 1 |
Ryanair | Today I came to check in on our flights with Ryanair however, they would only allow me to check in the outward flight at no extra cost. I decided to pay a fee of £8 to reserve our seat on the return trip, however, after 5 different attempts the website refused to accept my payment, I rang Ryanair and they said the seats I wanted to reserve were not available and it would cost £11.20 to reserve the seats for the next row back. The call handler showed no concern and said the price is £11.20 if you want me to reserve these seats. I am no fan of Ryanair and generally I will avoid them. | 1 |
Ryanair | Today I changed my holiday from the end of July this year until next year due to the covid situation. Ryanair charged us £600 to change the flight until next year if I wanted to cancel the flight it was £500. This is daylight robbery my advice is don't book a Ryanair flight even as a package holiday. We booked we teletext they did not charge us much to change the accommodation but the change cost with Ryanair was extortionate. | 1 |
EasyJet | Today I dealt with an extremely helpful lady named Samantha Liedeman at EasyJet she was very knowledgeable and very wanting to help us without any agg. She changed mine and my friends flights quickly and without hassle. What a superstar!!!!!!!!! | 4 |
Grupo AirFrance-KLM | Today I find my old ticket I remembered one time klm closed the gate even 45 minutes left that time but the lady on counter she refused me she was soo bad attitude and this was happened in Calgary few years ago.This is Worst airline neverrespecte for customers .All other airlines try to never miss their customers they always try to pick them up if customers late but this is Worst airline don't travel on it. | 1 |
Turkish Airlines | Today I flew from Istanbul to Milan, I already done my check in from Tunis and got my seat, but on the flight from Istanbul to Milan, AR boarding gate, I was told my seat has been changed, no apology, no explanation, just like that! And on the plane, one man asked air attendant to change seat for his wife who is pregnant, the airline didn't give then seats together. The flight was full, and the air attendant asked other passengers to change for her, it's really ignoring! | 1 |
Vueling | Today I had a change in my flight from CPH to Alacant in November. In stead of flying directly in appr. 3 hours and landing in the early afternoon Vueling has now changed the flight to CPH-Barcelona-Alacant landing in the late night and the same way back to CPH - that is really to bad and I shall never fly with them again due to this as well as I will advice my friends not to do the sameAs Vueling do not answer my mails i hereby demand you to refund my money as promised I hereby feel obliged to start a procedure of publishing the matter. Our direct flight CPH Alacant was cancelled. We were offered a one stop flight via Barcelona landing in the late evening which we did not want. We were promised refund of our payment within a week from Monday 12th September. Today Second of October we still have not seen any money and the latest three mails were not answered. I urge on you to pay my money back at once. SR_Number: 1-7186908198 | 1 |
Ryanair | Today I had a layover in Milano. Travelling to Valencia. And I witnessed something very sad and disgusting while boarding. Lots of people were passing with quite big bags that were not fitting for sure in the ryanair luggage box. But that's not the point. A few people looking Latino Americans were stopped and asked to pay for bags that were not even full but looked big.So sad to see how most people passed without a problem. This is not the first time I am saw this in an airport in Italy. Pure discrimination and racism. Shame on your Staff!!! I did not say anything because I had myself a quite a big backpack. But I'm white and pretty with an European passport. You either treat everybody the same and do the policeman job, or you relax and treat everybody with decency. I hope you do something about this type of attitudes ... So sad ... | 1 |
Turkish Airlines | Today I had one of the worst experiences on an airplane. My gf was suppose to meet me via connecting flight which her flight was delayed from a different city. As I was boarding the plane I asked the cabin Crew that my girlfriend was waiting at the gate could you please let her in. Everyone on the plane was still putting away there luggage. All of sudden they didn't understand what I was saying as of a result my girlfriend had to spend 24 hours at the airport and couldn't leave the airport due to covid restriction. They wouldn't allow me to get off either as my luggage was now on the plane. I would never use this airline again. | 2 |
Grupo AirFrance-KLM | Today I had the misfortune of calling Air France Customer Service to ask for an update on the status of a request for reimbursement which I sent in about 18 days ago. (The reason for this request is irrelevant for the purpose of this review). It was an 0207....number from the UK , but goodness knows where the call was answered. The Customer Service agent that I tried to speak with today was the most rude, unhelpful, horrible, dismissive person I have ever encountered. She (Karen or Karin) refused point blank to discuss my issue, saying that I would have to wait several weeks before getting a response from Air France. She kept talking non-stop, bombarding me with whatever she had obviously been trained to say in such cases and refused to allow me the opportunity to get a word in edgeways. What is the point of Air France's CUSTOMER SERVICE when there is no way of getting information, if there is no customer support, if they have such hideously rude staff? | 1 |
EasyJet | Today I had to cancel a holiday. I booked this 6 months ago, to leave in August 2025. Booked early for my Sons Wedding, staying in the Lindos Hotel in Rhodes.Easyjet emailed me to say my room was no longer available, they had arranged another hotel and any cost difference would be for me to pay! Spoken to customer services and told, thats what you signed up for, we can and will change arrangements !Absolutley disgraceful, will never use this company again. Very sure that as my booking was for a single person, they will now re sell that room and make more money from it !!Despicable | 1 |
EasyJet | Today I had to delay our departure by 3 days because of the medical condition of one of the passengers; we were due to depart tomorrow so this was quite stressful. I made the change to the outbound flight using the EasyJet app or which I was charged £49 plus the flight costs, which I assumed would be at a reduced rate since I was bothering to tell them of the change and being charged extra. I discovered subsequently that the flight costs offered were exactly the same as if I had made a new booking. This is astonishing and was not explained at any point (it was explained that I would not get a refund if the flights costs were less, but that was all).Can someone tell me how this can work as a business model: - it's better for me to NOT tell EasyJet that I am not taking the flight, which means they don't get to resell the seats and I get to pocket £49??To cap it off, I called them on 03305515151, supposed a UK number, and discovered, ONLY when I specifically asked what the charges were, that I was being charged international call rates.It's too bad EasyJet, I have been using you successfully for years, but I now can no longer recommend you. This is abysmal | 1 |
Ryanair | Today I have contacted Ryanair twice via Live Chat and what fabulous service I received on both occasions - I am so pleased with what they were able to do for me - change my prepaid seats to another row and swop the seats allocated between 2 bookings and all for no charge!Amazing jobThankyou RyanAir | 5 |
Ryanair | Today I have experienced something absurd... boarding at Naples airport, every single cabin bag, priority and not, was being measured to make sure it fitted. Honestly I haven't experienced such level of fussiness even in London... needless to say they must have made thousands of £££ from bags being 1 to 2 cms bigger than they should be... and then ryanair wonders how they managed to become the 6th worst airline on the planet... oh and by the way, the plane was about one hour late. But that doesn't matter. Revenue first!! | 1 |
Ryanair | Today I have had the worst time ever going gate first time on Ryan air never again we was their 40 mins before take of they had shut the gate early and was no allowed to board the plane even one was outside waiting to board the flight attendant lied and said she had waited an extra 15 but that was not the case | 1 |
Ryanair | Today I have witnessed one of the most unfair situation at Ryanair boarding gate. There were two ladies checking the boarding pass and passport. One of them was checking the bag and for few of them she asked to pay for the extra size. One of them was making everyone to pay for the extra size bag even for few millimetres out the size. The other lady at the check was letting everyone pass, even for much more larger bags than the ones that paid. What I have witness is really unfair. Some of the passengers tried to complain and them were blackmailed of not letting them to board... The lady was very boss and asked passenger that wanted to complain to stop otherwise she would had called the police. This situation shows that Ryanair have people with different view of the regulations and reflect on the very poor quality process of the company at a whole. Ryanair must properly train their staff to be kind and fear. Bad on Ryanair.... never ever with this company. | 1 |
Lufthansa | Today I hear from my pregnant wife, after leaving her at the Frankfurt airport to go to Rome, that the hostess did not want to help her putting her laggage in the overhead compartment. What a lack of respect and professionalism from Lufthansa. I am really astonished that such a well established airline treat their customers like this. I unfortunately could not be with her to help her today but I will not leave her in the hands of such superficial people ever again. | 1 |
Ryanair | Today I learned that 'customer service' is actually an Irish expression that means 'Fcuk Off!'. So that I will do.I will avoid Ryan Air in the future. Only an imbecile would use them if there is an alternative. | 1 |
EasyJet | Today I sent my second email to Easyjet regarding our holiday booked for June this year requesting alternative dates for next year due to Covid-19. alas only reply was ( mailbox is full and cannot receive emails)Unfortunately we are in Brisbane Australia on the far side of the earth and our borders are closed and international flights cancelled. So after seeing all of your frustrated replies in the UK we have no hope in ever getting our money back.As senior citizens that is a lot of money to be (Stolen ) not due to our fault. This airlines behaviour is morally wrong. Easyjet should be made accountable by law to refund and honour all bookings. In Australia when everything is back to normal this airline would be wound up due to having no customers. If we could rate this airline it would be a minimum of -10 stars (Lest we Forget). | 1 |
Vueling | Today I took a flight from Paris to Dublin with my family. As always, we take my son's stroller with us and I've never had any problems with airlines. However, today when I arrived at the airport parking lot, I noticed that the lock to close the stroller was broken. As it's a button to close it, I didn't notice it inside the airport and now I can't make a complaint because I didn't show up at the airline's counter. The lack of care for the customer is absurd. I have all pictures to prove. | 1 |
SAS | Today I travelled with my family from Stockholm to Ireland through SAS. As we had SAS plus we and everyone in first 4-5 rows received a meal on the flight. After the meal I collected and organized the packaging from the family (including two toddlers) and handed it to the attendant.To my surprise, she communicated her disappointment with my attempt to support with very little tact. The manner in which she did this was belittling and condescending for the front half of the plane to hear. She asked me in future to not collect boxes together and leave them alone as it's "impossible" to sort them in the trolley.Having been on many long haul flights and have witnessed this happen throughout planes for 2-3 meals a flight. It came across that she wasn't willing to offer any effort and had distorted views on who was providing the service.Despite the lecture I then witnessed her slide the box, as I handed it to her, in the trolley and continue collecting the next few rows.I'd expect the hostesses of this airline on a short haul to have more competence and emotional stability to handle more testing situations than collecting the rubbish. Instead she caused quite a scene that was quite embarrassing for her team and the airline. She then sat behind the curtain at front of plane and didn't return to the aisle throughout the flight. | 1 |
EasyJet | Today I tried adding luggage to my booking through the app. It did not work however because the booking was made through a third party. Contacted the online chat of easyJet and had wonderful help from JAIMIE. Took lots of time but arranged everything perfect for me from distance. Unfortunately I wasn't able to fill out the review afterwards on their site... That's why I review it here. First contact with easyJet is top for me! | 5 |
Turkish Airlines | Today I tried to book a flight from Turkish airlines. I tried to book it via their app since their website kept us on hold. it kept saying that it was loading. I paid for the tickets eventually through their app. The money was wired off of my bank account. I've checked my mail afterwards to see if I received the tickets. I've waited for a few hours. Still nothing. Tried to reach out to the CS. It took me forever until I could speak to an employee. Explained the situation to them. Just to hear That Turkish airlines doesn't have an app? Is this a actually joke? I clearly saw an official Turkish airline app. Also they kept telling me that the system said that I was waiting too long without showing any action on the site and that was why we couldn't get the tickets. That's some big bullsh*t right there! How can I be the one waiting without taking immediate action while the website keeps loading to direct us to the tickets. I am angry and pissed. Their service sucks I don't recommend anybody to book from this company. Now I have to wait 7 business days to receive my money back to just book a new flight again. | 1 |
Iberia | Today I tried to book a flight online with Iberia. The system did not let me book the basic flight only the more expensive on. I needed over 4 hours to book a single flight and the social media accounts where not helpful at all. I am from Canada with only Internet connection. I cant reach the Spain help line from here, Big disappointment, Hopefully I have never to book with Iberia again! | 1 |
SAS | Today I tried to book my dog onto a flight from London to copenhagen. The first advisor was very lovely, we spent two hours going through flights which 'didn't have the hold space for a dog' After two hours she checked some terms and realised that dogs now need to be in the cargo, I was then given the 'cargo number'I was first in the queue but still waited 45 minutes for this line to be answered, it was not the cargo line, I was given another number which then took me straight back to the original booking team!It seems that they don't know any of their own policies or T&Cs, they don't seem to work together at all and has no clue what other departments do or even what their extension numbers are.If you're looking for organisation and efficiency this is not the airline for you. I've wasted 6 hours of my time to not book a flight | 1 |
EasyJet | Today I used the Chat with Us functionality to amend a flight, which was easy and quick. Easyjet is one of the last affordable airlines remaining in this country and I mostly had positive experiences flying with them. | 5 |
EasyJet | Today I was at check in 2.5 hours before flight takes off. the lady in charge made me weigh label unlabeled 10 suitcases 3 times over at least. Cases that were sent couldnt be recalled, where i could have bought extra bags to put the overweight stuff in, charged £600, nearly missed flight, very stressed. i had a solution for the £600 but she said was too late and wouldn't let me do it. Also, said was too late to use vouchers. all my things arrived broken. do not use easyjet customer service is shocking | 1 |
Lufthansa | Today I was really disappointed and distressed with the services delivered by Lufthansa to its customers. Their customers services attendant called Pam was rude an unprofessional. Despite she recognise that there was a error made on my tickets, would not loose time with me because she has to attend another customer. Well, my tickets been cancelled 3 times and 11 on January, when I called to rebook my ticket they told me the return ticket was not been issued and they charged me luggage that was already included on the initial ticket. Lufthansa never contacted me about any issues about my ticket. So they should take responsibility for the errors done by staff working for them.Instead they looking for excuses to justify their error or irregularity. | 1 |
Turkish Airlines | Today I was supposed to return to Denmark from Istanbul, but once again it is not possible because of an typical overbooking by Turkish Airlines.I was told at the chek-in that I agreed this type of overbooking when I "accepted and payed the ticket". I was also told that chek-in is possible by internet 24 houres before flight and that I should have cheked-in if I wanted to be guaranteed a seat. As a turist everyone knows that the internet is limited and it is therefore not possible for turist to chek-in by internet. Why is it not possible to check-in 2 houres before - like in every other countries and still be able to get the seat I have payed for!!!!I am now waiting at the gate for a passenger to miss his/her plane so that I can return home to my 2 children - delivered at my doorstep by my eks-houseband.Maybe this is normal procedure for THY, but it is a great loss of time, money and resources for me!Never again THY!!!! | 1 |
EasyJet | Today I went to manage my bookings and change my flights on the easy jet website. Please be careful when you do this, as for me the system had a fault and amended my wrong flights even though I ticked the dates I wanted changing. After 3 hours on hold, I spoke to Lisa who was very helpful,but nothing they could do even they could see a fault. I'm now £340 down with no suitable flights. I will never be using easy jet again, NO customer service at all and now still waiting a cancellation email, which hasn't been sent. PLEASE SORT IT OUT, and stop using corona for a lack of empthany and common sense.Category of errors including major data breach, just not acceptable. | 1 |
Ryanair | Today I've tried to check in for a flight and also yesterday with Ryanair app unsuccessfuly, it was half an hour before flight when I finnaly reached their customer service and being charged 55£ for issuing paper boarding pass and after I passed security check I've finnaly reached the gate 15 minutes before departure and I've been told that gates are closing half an hour before flight and that I've been removed from flight. I've checked for the next available flight and they charged me 100£ for changes in my booking - 55£ as refund for the boarding pass. Rubbish company which scams their customers, I'll see them in court soon. | 1 |
Lufthansa | Today Tuesday September 19,2023My family and I returned from our holiday in Cairo, Egypt on September 7th,2023.We flew back from Cairo, Egypt to Calgary, Canada via Frankfurt on Lufthansa/Air Canada airlines as follow : -First flight : Cairo - Frankfurt on Lufthansa2nd flight : Frankfurt - Calgary on Air CanadaAll baggage were checked in and tagged at Lufthansa counter at Cairo airport.Once again, lost one of our baggage and I reported the incident at the lost and found baggage office @ Calgary airport after long waiting and checking for around 1-2 hours. Since then started following by either going to the lost baggage office @ Calgary airport or calling them.The system shows the baggage scanned at Cairo airport , no update after that, probably it never left Cairo and you may check with Lufthansa on the status of the baggage" The Air Canada agent told meAfter a few days, I decided to submit an insurance claim per Air Canada process. so I filled out and submitted all the required forms per Air Canada website to get compensated for what I lost.It may take as long as 45 days for an Air Canada representative to get back to me " per Air Canada's repones e-mail to my claim. WHO knows when they will get back to me.Today September 19th,2023 I sent an e-mail to Lufthansa customer relation if they can provide any information about my lost baggage.Update September 20th : submitted a feedback along with all documents on Lufthansa website ... Who knows if they will get back to me or not!!!!!!My family and I have to go shopping to buy new clothing and may can't find same items bought from Egypt. WHAT a waste " time and efforts). It's a jokeWHY should i wait 45 days to get compensated for lost baggage because of irresponsible people didn't do their job.Update : Monday October 2nd,2023Last communication with Lufthansa on September 21,2023 baggage under tracing and never heard back since then. It's really disappointed to keep chasing up your baggage to get an update.Update Oct 10,2023: "Even if we still may assume liability in exceptional cases: This is not possible without receipts, either for the valid Lufthansa AG content of the baggage or for the mentioned replacement purchases. We kindly hope for your understanding." Lufthansa customer relation response. Feel SOOO frustratedI strongly not recommending flying with this company. | 1 |
Wizz Air | Today Wizzair website advertises 15% discount if booking a flight for travel before the 1 july. Guess what? the promo code is not working and you can't get that. And of course, there is no way to file a complaint about it online. Just a useless company. The only reason i booked with them vs Easyjet is that the time was convenient. As price was the same when all is aded. Erkkkkkk | 2 |
Ryanair | Today a meber of the staff has been aggressive and rude with me at Stanstead aeroport during the onboarding I booked many flights. This is the first time I have been treated in this way , I don't think I will book other flight with them in the future . I bought the priority pass because I was travelling with my only backpack half empty more or less 7 kg , that stay perfectly fit above my head . There were people without priority or with priority with many bags and they have not been checked . The lady of the staff charged me £69 pounds because the back bag ( I am used to travel with it and I never had problem ) was too high . I had my stick for hiking inside and it was for this reason that one side was a bit higher. I asked her too check all bags then and she has been really rude with me . She told me to go in the corner that she knows how to do her jobs. I asked her to talk to a manager and she ignored me . I had to go to another member of staff to ask to call the manager . The manager didn't solve anything . She said to make the complain online and ask the refund online , she was not even listen to me .I had to pay £ 69 extra the £ 35 for the priority that I didn't use . The flight is full of bags that have not been charged ( they should have been ) . Can you please let me know why this discrimination against me ? I want also make a complain for how she attacked me . That lady should not work with customers . It is really sad to talk to customers in this way … because if you have a job it is because we spend money . You made me pay for 3 bags when I had just 1. This is call stealing . From today I will check other companies and I will stop buy flights with Rayanair . I will not spend any penny in the flight I have already booked . Reservation HI2QXJ - | 1 |
Ryanair | Today after 2 unsuccessful attempts to use the live chat support- the first cut my chat off after 3 minutes of inactivity (I had gone to get my card for security questions) and the second stated my question was 'unclear' I was delighted to get through to Daniel over the phone. I explained I was travelling with friends and their 4 year old and wanted to pay for allocated seats to ensure that she could be seated next to her parents but was unable to move her (and myself, the 'designated adult') online. This was no problem for Daniel, he found alternative seating for all of us, directed me to go back to my booking to pay the balance and it is now completely resolved. Thank you Daniel, you were very helpful today and I hope your colleagues can all follow your great example! | 5 |
Grupo AirFrance-KLM | Today as I boarded the flight, i am greeted by two gentlemen wearing on their shirt a badge with “safety/security†written on. One of them had the mask only on the chin, uncovering the nose. This shows lack of professionalism. These days more than ever, every detail is capital. | 5 |
Lufthansa | Today at 5 AM, I was scheduled to depart with my wife for a vacation in Serbia on a Lufthansa flight with a layover in Germany (Frankfurt). I had checked in online 24 hours prior, and upon arriving at the airport, I approached the counter to print our boarding passes. In brief, we were directed to the Lufthansa representative's counter where they photographed our documents using their personal phones, payed hotel booking, and asked various questions to coordinate with German border officials (though it was transit, no Schengen visa required). After approximately 50 minutes, we were informed that the German border authorities had denied us entry, and we could not board the flight. This experience leads me to believe that I will no longer wish to travel via Lufthansa for transit or direct flights.Despite this, all our documentation and case were impeccable; we had a Schengen visa in 2019 for Germany under invitation, which was processed flawlessly, we also had return tickets through them a week later, and a paid hotel booking via Booking.com. We also hold a 5-year Armenian residence permit.Local Lufthansa staff (representatives) in Armenia showed themselves highly unprofessional and discriminative. During "resolving" our issue they were joking, laughing and smiling. They talked down to us and local citizens, while ingratiated themselves with others - German crew and EU residents. It was truly unpleasant to watch.Upon researching online, it appears this is not an uncommon occurrence. It is very clear for me, that this is discrimination by race and nationality. In modern world this should not be tolerated as something normal. | 1 |
Grupo AirFrance-KLM | Today at the check in desk at Heathrow terminal 3 - London Amsterdam counter! I experienced an amazing service from this wonderful lovely lady called Jackie. Very helpful, patient and just nice! It was a busy day but she still found time to give a wonderful service! Well done! | 5 |
Ryanair | Today at the gate in Charleroi before the flight back home Venice, Ryanair staff asked me to pay 55 € more because the QR code of my boarding pass did not work. I had to pay extra CASH. No receipt was issued. Never in my life with a VALID ticket I have been experiencing something like this. Be careful because it could happen again to you. Be very careful with this company and the way they treat people. | 1 |
Pegasus Airlines | Today btw 11am and 12pm -My flight time was changed, And I needed to cancel the flight, so rang customer service.They were excellent in helping me. As the fault was on their side I'm entitled to a full refund.I have been told it takes 7 working days, let's see if that true, but sure it is, as the 2 call centre workers have assured Me this will happen.I like to thank the 2 call centre colleges Miss Farda and Mr Carkan as they were professional and polite. Cheers | 5 |
Vueling | Today flight from Birmingham to Paris Orly been cancelled. The company doesn't know why and they send us home like nothing happened. Will see when we get the refund. Because of them I spend lot more money in last minute trains buses taxi. Worst company experienced. My advice is better to pay a little more money and fly with a company that you can trust at least 50 %. Vueling is a joke. | 1 |
Grupo IAG | Today flight from Florence to Heathrow 2hrs and 17 minutes.Time waiting for bags 2hrs and 10 minutes.After 45 mins screen at baggage carousel was saying bags delivered.Absolute untruth.When did BA become such an incompetent mess ? Is there a CEO ? If so do they care ? | 1 |
Ryanair | Today i am flying from Bratislava (BTS) to eindhoven, flight FR1871. Was standing at the gate since 16:45 to be there on time, and with no announcement, without a single word or message, the flight suddenly gets delayed until 2025 | 1 |
Ryanair | Today i tried to checked in but i messed up with my kids details. Accidently changed it. I found how i an change travelling documents but i couldnt change the birthdays. I called the costumer service ( unfortunatelly forgot his name), I was really nervous. In Poland, in english a gentleman helped me to cancel my checked-in so I can start again :) Thank you for your help! | 5 |
EasyJet | Today is 05.07.2020.Still waiting for a refund from Easyjet.I will never fly wit Easyjet again.Next time : British Airlines | 1 |
Ryanair | Today is 16 August '18. I tried to find out what industrial action there might be in 3 weeks before I buy tickets. There's no info on line so I tried the Ryan air 'online' chatline. One hour of waiting for my turn. My simple question was about any planned industrial action during the week in question.The other end didn't know!? She said I need to book first and I'd know before she does. I asked if I could find out anywhere else. The line indicated she was typing a reply but after 20 min nothing came through. I guess that's how they get rid customers. Keep them hanging on forever. Thanks Ryan air for another brilliant piece of customer service. I guess it's back to easyjet for me. | 1 |
Ryanair | Today is Wednesday 7th Aug 24, I am journeying to east Africa for a wedding, along with my adorable sister who I have not seen in about twenty years. We are taking our flight from Birmingham international airport (BHX).It is the worst airline I've ever encountered in all my travels. The desk staff are very confrontational and aggressive. Their baggage policy and check is a dirty scam. Standard size cabin bags don't fit their fit test and you get charged for a regular size backpack that was supposed be included. My sister paid for her carry on, a standard size carry on but the wheels made it not fit in the test size thing. For a standard size carry on and a regular back pack we paid a total of an additional £155. That £155 that we avoid paying on a proper good quality flight turned into a nightmare on Ryanair Air. It's our first time travelling with these budget flights, and surely it's the last. It's not worth it!Horrible Airline, HORRIBLE STAFF. | 1 |
Ryanair | Today is my flight stansted london to Belfast .we have 4 flight ticket but we have forgot my passport .i don't know domestic flight want ID proof .I came in Costmer care but didn't help me.i didn't went welfast .i will never go RYANAIR FLIGHT anyway.But didn't give any money ya give another ticket . | 1 |
Ryanair | Today is one of the worst days I've had on my way to Manchester Airport with Ryanair doing the robberyCustomers, I made a reservation within three days and was trying to check in but couldn't always let me do that, and it asks me to check in for two hours. At the airport I go bored they ask me to pay £55 for check in at that time I try to explain to them but they don't hear me just ask for money at this moment I got pissed anyway I paid and went and when I got to the plane they didn't let me go in plan They robbed me off the worst company and customer service, they were racist towards me and now I almost lost my hotel reservation with my flight £500 worst company to rob u never ever againe ryanair ur thife companyIn my many travels, I have never seen such a company steal customers like Ryanair. I advise those who want to travel to look for reliable airlines with good customer service not thet rubbish | 1 |
Turkish Airlines | Today is the 1st of November 2023 at KLIA. It is now 22.25 local time. We have been left standing in the queue to check-in for over 1.5 hours now with little explanation apart from the system is down. The ‘managers’ have left their post. The staff have no answers or remedies. There is no service to speak of. | 1 |
EasyJet | Today is the baddest day of my life, the guys of easyJet lose my baggage , I'm here in Geneva without clothes and conditions , it's very bad this situation , your colleague when she does the check in, she don't give us the tag for track the baggage.Please see my situation.My name is Vladmiro CunhaMy flight number is EZY2061Flight London Luton too Geneva 1/9/22 at 18h20. | 1 |
EasyJet | Today is the first time I used this app. It was fairly easy to use, but I needed some assistance. I chatted with a service representative (Abdalla). The rep was very helpful and patient with my questions. I was enlightened on how to accomplish what I was trying to do. Easyjet made it simple to solve my problem. Thank you! | 5 |
Vueling | Today it was 120 seconds late, accordingly to the directions given by the ticket issued by vueling.120 seconds seems enough to bump back customers when the aircraft is still locked to the finger.Got to keep my 120 seconds somewhere else I suppose. | 1 |
Wizz Air | Today my flight from Otopeni to London Luton was delayed with 1 hour!I just receive an ordinary *sorry" email from this miserable company with 3 hours before my flight!Now I have to change my National Express ticket as I am travelling to Bournemouth!I am waiting for half an hour on the phone to speak with someone from N.Express as this is the only solution ,only by call.Maybe I will pay a fee of 30 pounds to change for another time...beside of this ,my time I will loose,no sleep and stand up waiting!This is for the second time when Wizz Air miserable company act like this with me,for the first time they cancelled my flight and I payed another money to go with N.Express for another day...this time is Change and Go ticket!Fom my experience,I will nevwr fly with them again!A miserable company!!! | 1 |
EasyJet | Today my flight was canceled just as we were about to board. The EasyJet staff at the airport were completely incompetent and had no idea what passengers could or should do to find another flight. They claimed it will almost be impossible to take another one of their next flights. EasyJet is reliable when everything goes according to plan, but they are disorganized and unethical when handling cancellations, compensation, and refunds.Awful. | 1 |
EasyJet | Today my wife and I flew easyJet from Vienna to London and I have to say that this was the worst flight I have been on. 1.5 hours late due to the cabin door not closing and traffic control. There was nothing provided to the customers such as tea or coffee while we waited and even had to ask for landing cards. What terrible service. Would not recommend them and I certainly will not be using them again myself. | 1 |
Lufthansa | Today the 15th December we were suppose to fly from Munich to Madrid. Our flight was delayed with 15 minutes to 12.15We were at check in at 9.15 ( really in time ) we were standing in line till 12.00 and were told that our flight check in was closed. We needed to go to the information desk where we stand in-line for over 3hrs ( without info or anything ) then we were handed out a number and had to wait for 4 hrsWe were told that missing the plane was our fault because we had to go earlier to the airport.How FFS as we were all in line waiting for just 2 open desks.They refused us at first a free rebook but after we said we filmed and fotographed everything we received a hotel overnight and rebookWhy LufthansaDo you not organize your check in counters ?Do you not inform people ?Are there people crying in the airport and are devistated because of this ?Why do you have the nerve to try to let us pay for your mismanagement ?Why are you understaffed when knowing this would happen ( the day before happened the same ) ?Why are you so rude to not even give a meal or what ?Why let you have us sitting on a cold floor without any info or help ?You're a disgrace of a company, hope people start avoiding Munich airport and Lufthansa | 1 |
Ryanair | Today the lady servicing the queues of Ryanair flights on London Stansted between 2.30 and 4.00 p.m. did not prioritise the passengers who were with flights approaching taking off, despite shouting the names of the flights that needs to be served with priority. When I said I am for the flight she shouted and asked her to move me to another queue as the couple in front of us had some issues with their documents, she said she cannot do anything and I have to sit and wait. When the desk was finally available a bored lady there said that the system is closed now and the best I can do is buy tickets for tomorrow with £200 on top. The lady managing the queue was absolutely sluggish, bored and not interested in her job at all. It looked like done on purpose as Ryanair was not sending any emails or messages warning about the business of the airport, quite the opposite, on their website the time they say they open the desks for your flight is 2 hours prior the flight, while there on spot they were saying we were obliged to be there at least 3 hours (despite the desks won't serve you earlier than the 2 hours before your flight). Absolutely ridiculous attitude, paying for tickets as getting a proper airplane as Lufthansa or British Airways. They were not prioritising the people whose flights are approaching but the opposite, were shouting at them to stay in the queue and not to move. There were at least 20 families treated like that, all of them were with at least 2 kids. Don't leave them steal from you while providing you poor services, chase them as there are institution who are controlling and reviewing their illegal actions and the breach of our customer rights. | 1 |
Wizz Air | Today they charged me for my luggage, and then they didn't even give me a ticket on the plane. They didn't even want to give me my money back! avoid flying them! Nobody likes them! | 1 |
Air Europa | Today they forced my wife to check-in her tiny carry-on suitcase at the gate (it complies to the weight and size dimensions). Then they lost it. There were very important documents that would cost thousands of euros to recover plus her medicines that she now needs to find a way to replace. If not found and delivered with most urgency, I'm ready to open a legal case for moral, financial, and time compensation for their unmeasurable irresponsibility. And it's not and just an online bluff. | 1 |
Ryanair | Today tour was very nice. We really enjoyed it. Dilshad and tabrez was very nice guide 👠| 5 |
Vueling | Today was my flight from barcelona to London Gatwick,I was not happy because of some staff there as there were 2 same flights just 30 mins difference I mistakenly gone there and the staff there was asking me to pay extra money for bag even I already paid for 15 kg cabin bag and it was just 10 kgs not even exceeded the weight but the staff there pressured me so much to pay she was saying you have to pay otherwise you will miss the flight and as I said I don't have money she said throw your suitcase and put your stuff in poly bags she said this is not your flight but when you will go at your boading gate the staff there will charge you good option would be throw your suitcase I was literally shivering and thinking what you I do but thankfully when I decide to take help from gate I was about to board the staff their was very very helpful she helped me very much she didn't ask for extra money everything was good as size and weight was perfect.Silvia at barcelona airport at working at Boarding gate D06 at 10:45-11:25 Barcelona to London Gatwick.There was a guy who was working at first gate when I go to D06 he came again and asked me have you paid I said all done he was looking again and again at my luggage he was very bad staff working there.staff at plane was also very good but earlier staff was the worst one.i would say good experience but kind off bad as well.just be careful with some greedy staff otherwise everything is good | 5 |
EasyJet | Today was successful and my problema were resolved by 2 very helpful operators.There is a problem getting bk to the operator when you need to make an extra payment go yo the Web en/pvc plus the code , make payment then Problem , can't get bk to operator as the site reverts bk to the beginning again very frustratingHowever fantastic operators treating me as though I was sitting in front of them . Thank you 5 star service | 5 |
EasyJet | Today we had a flight from Luton to Paris, but the queue there was very long, it took us too long, so we were only two minutes late, the security guard closed the door in front of us. We requested the security guard because tickets are non-refundable, but he is Very rude they did not help us and 27 minutes were left the flight took off we are very upset 😔 | 1 |
Eurowings | Today we had a very unpleasant experience with eurowings and I want give my complaint with following details.Me and my wife were travelling from Cancun to Dusseldorf EW1171 departure 17 Feb 2019.Our first flight was about 15min late.When we arrived to Dusseldorf aiport there was a very long line up at the 1) passport check 2) luggage security controlAfter passing this we rushed to the gate, literally by running. By the time we got to the gate, it was 5min before the flight time. staff told us that " flight already left. Some passangers caught the flight and we can not chane your transfer, sorry."how should have we caught the flight while there were hundreds of people in the lineups?We did not even pause a minute for toilette or for any other urgencies. We literally ran. But flight was right somehow right on time, no waiting for us. No announcements.Now we bought an extra two tickets with another airlines and we have to wait for 7 hours at the airport. | 1 |
Ryanair | Today we had an 7.05hr flight delay in our flight from Mallorca to Birmingham I am truly exhausted I got home at 18.00hrs today when my flight was supposed to land at 8.20 this am.we were in the airport at 3am English time which was 4am in Mallorca leaving ourselves plenty of time for our 6.55 flight that took of at almost 15.00hrs We are truly exhausted. No explanation was really given only technical issues.??? I understand that delays happen and believe me I appreciate it especially if it's for safety as I'm a frequent flyer . but the carry on today was a complete shambles . There was a lot of young couples with little children and babies i was distressed looking at those poor people, the kids were psychotic and cried all the way to Birmingham which is understandable . ... when we finally got on the plane it was almost another hour in the roaring heat as they had to refuel . We were issued with food coupons that were for area C and D and we were all in area A and could not access these coupons. I have flown with Ryanair for years and I'm irish living in the uk and I am truly distraught and disgusted at the service we received today. I'm mortified for Michael O Leary!!! You have some neck on you to treat people the way you do . | 1 |
Ryanair | Today we had to take a flight with Ryanair. We wanted to do the check-in directly in the airport as we flew with a baby and wanted to discuss with the staff regarding the allocated seats. Surprise? Got a 30 eur charge per person as the check-in was not done online. So disappointing , notably as we still had to go to the check-in counter to leave our luggage. What was the extra cost for the company for just allowing us to check-in directly in the airport while leaving our luggage? No exception granted. Zero commercial spirit. Today they earnt 60 eur, but lost all the money they could make from us in the futute as it is the last time we take this company... | 1 |
Lufthansa | Today we had two connected flights with Lufthansa, the first one from Bilbao to Munich, the second one from Munich to Zagreb. Both were late and delayed. We ran through the airport to get on time on the second flight with a small child and me being in sixth month of pregnancy - if we had the info that the flight is delayed we wouldn't run like crazy! And on top of everything for boarding we had to wait for half an hour longer and than to take a ride in the hot bus cramped with people, with no air conditioning, to get on the remotest part of the airport- this is usual practice with flights to Croatia. | 3 |
Ryanair | Today we reached the airport having booked in advance and paid for seat selection to check in due to being unable to check in on the app. We were told to queue and the desk would help us. We queued for 40 minutes to be told that we needed to go to Swissports desk to check in. At Swissports desk we were told we had to check in 2 hours before (it was now 1 hour 55 minutes to the departure) which we would have made if the staff had made us aware we had to go to a different desk to actually check in. Inside 2 hours, which was Ryanair's fault, you get charged £55 per person admin fee?! When I challenged this I was rudely shot down as though I was stupid (Swiss port staff by the way). I will be following up on this and needless to say I won't be travelling with Ryan(ripoff)air again. | 1 |
Ryanair | Today we should fly at 15.00 when boarding already should be closed we were still waiting in the que. The povercrew from Ryanair didnt informed the passenger, after some complaints they told us that the flight would atleast be delayed untill 22.00h. The stewards advice us to go to the customerservice desk. Guess what a waitingque from over 2 hours. After joining the que nobody from Ryanair kept us informed. By coincidence a colluegue found out that the delay got canceled from 22.00 to 16.00 we needed to go again through all the security check runned and almost mist the flight. When we were in the airplane it got much worse. We need to wait at least 2 hours in the plane at the grond without acces to Warm meals or alcoholic beverages. They still dont know when we Will take of and threat us like catletransport locked up in the plane without any perspective when we can leave.Ryanair take your responsibility, many of your customers are pissed of because.of your crappy service and nonproactive staff who dont borther to inform your cashcow customers.Demanding us to enter the plane and make us wait for at least 2 hours without knowing when the flights Will be approved is un acceptabele. If. You lock us up than atleast supply the possibility to buy warm meals or alcoholical beverages | 1 |
Vueling | Today we traveled from Alicante to Zurich and we didn't realize that we haven't added a handbag. In the ticket, the suitcase measurements box is confusing and it looks like added. When boarding we were told and we paid €60 for the suitcase. On the plane they made me give away my suitcase to go down in the plane when there was plenty of room up in the plane for it. The reason of this was "penalty for buying when boarding. Is this not an humiliation? The flight was a Sunday at 6:40. Also I realized that my ID, boarding pass and suitcase ticket were at the front pocket of the suitcase and it was open. Fortunately when picking the suitcase, all was there. But they made me have a bad flight, there was not the way to end my holidays, I should go to the belts to pick the luggage. With the stress my boyfriend put my rucksack in the cabine and my phone was not in airplane mode the whole flight, when I realized,we were taking off and couldn't stand up anymore. The treatment received was unfair. Paying that we did it with no problem was enough. I could have lost my ID and then how did I return to Spain without a document? If there is no response to the case, I plan to change airline and to definitely not recommending Vueling to anyone.Pilar Pérez | 1 |
EasyJet | Today we traveled from Italy to Gatwick. I bought 4 check-in luggage for 4 of us including a 4 years old but they were small and after speaking with customer service they agreed that we can take them to plane as my 4 years old had lots of toys to play with. In the gate they stopped us and forced us to pay £120 for penalty even though we paid £160 for 4 check in luggage which we didn't use it. At the gate I noticed lots of passengers had similar luggage and they took them onboard but they didn't allow us to take them even I explained that we need lots of stuff for my child. I noticed their random check was only with ppl with a foreign look and not even one single European looking among us who paid a forceful penalty. That is not acceptable and extremely unprofessional | 1 |
EasyJet | Today we travelled from Glasgow to Belfast , where they charged a huge amount for cabin baggage which was not supposed to bas we already checked the dimensionsAnd they asked us to pay extra 40 poundsThe person in Glasgow airport ,which was an Indian I suppose was very rude , Airlines plz keep some well mannered staff (friendly ) | 1 |
Pegasus Airlines | Today we were unfortunate to fly with Pegasus Airlines. Our flight was meant to departure from Helsinki at 14:45 which it didn't. And until 19 it wasn't even announced when it'll be. At 19 they said it'll be 0:15 Later they said it'll be 2:30 And now, at midnight they've updated it again - it's now 4:30 in the morning! It's 14 hours of wait! They update it every two hours! they gave a food voucher and a hotel, but you can't sleep - you have to wake up every hour and check if anything has changed! It's outrageous!! The worst flight of my entire life! Absolutely spoiled the beginning of our vacation and 120 EUR wasted on a hotel night we don't get to sleep in on top of ridiculous wait time! | 1 |
Norwegian | Today were deceived and robbed by Norwegian airlines.Tomorrow we will send official claim and application to the Society for the Protection of Consumer Rights with all documents, printsrines, photos and reciept.Ordered through Anywayanyday ticket from Berlin to Helsinki (with connection in Stockholm) shows that allowed only hand luggage and it is ok for us. Only making check in we noticed that hand luggage means small item under the seat 30x28 cm. However we have account in English and made check in in English this phrase about luggage were written on boarding pass in German. So this is already violates client's rights, hiding from him such important information.We wanted to add our standart size small luggage (50cm x 40cm ). It was written on Norwegian page that to add it costs 20 euro (so totally 40 for two of us). But making online check in you can not add it. We have printscreen that their system do not allow to add or to change anything.It was written that changes can be made in airport in 4 hours before departure. We arrived to airport in 4 hours before departure and registration desks of Norwegian were closed, only automatic machines for check in were working. We tried to make changes and add luggage through it, but it also didn't give such opportunity - only to print boarding passes (we did this).So the only thing how you can add carry on cabin luggage - ONLY at the gate.Coming to the gate we were informed that we have Group C (as I said we could not change anything or add luggage during online check in), so we should pay for cabin luggage. We were ready for it, but we're not ready for amount. They took from us 160,00 EURO (!!!) for 2 pcs of hand luggage. Flight was not fully booked.I am writing it in airport of Stockholm (our connection) and actually not sure that they will not take more money here on gate also. Because they did not print for us new boarding pass or change group, just took money and fortunately gave reciept.We fly worldwide several time per month and this is outstanding fraud and worth service I have ever seen.Of course I will never use Norwegian again. And will adwise everybody to beware of this company.Sure we will send official reclamation to Norwegian and of course with all documents that we have - to Society for the Protection of Consumer Rights.As a client, I have the right to change the terms of flight and add services not at the last moment and is not at a price 4 times higher than stated on the site.The facts of fraud:1) Norwegian hid important information about limit size of carry on luggage using foreign language (whole info on boarding pass is in English and only this in another language that client could not understand)2) Norwegian specially blocks to clients opportunity to add something in time and save money3) They not inform nowhere that on gate price will be 80 euro for hand luggage.I consider it as a deception and fraud.#Norwegian #Fraud | 1 |
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