Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Total sh.t airline. It's a shame that we in Brussels depend so much on them if you want to book an affordable flight. I don't care for much but their eternal delays drive me mad. It's an annoying reminder you booked a cheap flight of which you apparently aren't allowed to expect much in return | 1 |
EasyJet | Total shambles. The website is not accomodating for people with poor vision. The chat box closed twice while I was waiting for a reply from the "customer service agent" who never replied. | 1 |
EasyJet | Total shocking customer service. I changed my flight but put the wrong date. It wasn't till after I paid £64 that I noticed. I call the customer service number and spoke with a rather unhelpful agent and tried to explain I needed to cancel the flight but she was so rude and refused to help me. I hung up on her after a long wasted conversation, she then called be back to laugh down the phone at me. I had to change the flights again at another cost of £70. It does say on the app the changes can be cancelled within 24 hrs , don't believe this So now I am £64 out of pocket but easyJet are in credit of £64 , thank you so much for ripping me off easyJet. 😡😡😡😡😡 | 1 |
Ryanair | Total trash !Flight is delayed for 3 hours without notification and no compensation. | 1 |
Ryanair | Total trash..pasted a name they had saved and because it had a hyphen in it, it removed the first part..Tried to update the name to the proper one (same person) and they are asking for 115 euros to add 4 letters and a hyphen???? Beyond terrible and an embarrassment of a company. On top of that there is a que of 800 people waiting for live chat and when it got to 50 it disconnected and said reconnect = straight to the back of the line. | 1 |
EasyJet | Total waste of my time stayed on the line for nearly one hour and no one answered !!!!When you change flight times you should make it easier via a direct link for us to speak to you to manage the disruption | 1 |
EasyJet | Total waste of time waiting for reply same as telephoningI have made numerous phone calls. Because my Easy Jet account wont let me check in. None of you staff no what or who to contact to resolve this issue. I have been cut off twice by your staff. I then tried the chat help site and waited 35 mins with no reply. My issue is still not resolved so can't check in and also mentioned I need to book another flight. NONE OF YOUR STAFF CARE ABOUT CUSTOMERS. I HAVE BEEN GIVEN SO MANY EXCUSES. I hope this message gets to someone who cares about customers. | 1 |
EasyJet | Totalluy unhelpful operative. Misrepresented UK consumer law, | 1 |
Grupo IAG | Totally NOT FIT FOR PURPOSE Club World cabin on the B777-200 I was unfortunate enough to use onBA2156 from Antigua in November 2024. The cabin layout is ridiculous with zero privacy for the wildly expensive fare. In addition there is a cramped seating area with no storage available in your immediate area. The aisle facing seats have continual disturbance with crew and passengers alike bumping you. This makes any form of "Sleep" almost impossible when in the laughable fully flat position. As a considerably experienced business traveller in both Club & First class cabins across several major airlines this is undoubtedly the most disfunctional, low quality cabin I have personally experienced. Never Again. | 1 |
Ryanair | Totally Ruined my suitcase, never got any any compensation, awfull | 1 |
Lufthansa | Totally TRASH website. It dumps your account without warning, along with all you millage. CAN'T login, CAN'T reset password, CAN'T get any help on call centre line!Pathetic. | 1 |
Wizz Air | Totally acceptable for the price paid. No problems with booking, buying services and checking in online. At the airport check in needed more punctual start (delayed by 30 min). Boarding process was organised ok. Onboard no dislikes. Seat pitch and legroom better than before. Plane in perfect condition. Toilets tidy. Disembarkation well ordered. No problem with overhead bags placement. Bought a bottle of water onboard. Paid with card, no problem. Overall good value for money. Recommended. | 8 |
Lufthansa | Totally bad service. A flight I had back in June 2022 was cancelled 2 hours before take off and I am still waiting on a refund 15 weeks after! Stay well away! | 1 |
EasyJet | Totally crap dealing with you as a company | 1 |
Ryanair | Totally damaged luggage, no refund | 1 |
Ryanair | Totally disgusted today again with RyanairThe snow was not their fault however they have a duty to look after their customers.My wife boarded a plane from Leeds Bradford to Alicante at 14.45 today.She took off at 21.30 tonight.She was not offered any refreshments for four hours then had to pay for a glass of fruit juice and a packet of crisps.she has heart problems and is due open heart surgery in March.Her phone was almost flat and no help given.She informed me the staff were rude I appreciate they may be under pressure and possibly tired however not acceptable.I tried calling Ryanair customer services, I was on hold over 60 minutes then cut off.In these circumstances more staff must be on hand to answer customers questions.As I write she is travelling her coach has gone and I do not know if any other arrangements have been made.It will be after midnight when she arrives.Ryanair customer services should step up and become customer focused not test people as cattle. | 1 |
Turkish Airlines | Totally disgusted with the lack of empathy from customer service to disabled passengers. Rang up to request an aisle seat close to bathroom and in the bassinet row for easy access to toilet as a disabled passenger. Was told to go online and pay £95 for the seat as it's not free. Went on line all seats were taken. Rang back to be told this time that those seats are only for parents with babies. I asked her were they more important than their disabled passengers in which I was told 'sorry but you need to buy a seat I can't do anything. They advertise they do their best to accommodate disabled with front row seats when possible yet it is a lie. I ended up paying £65 for two seats at the back of the plane which I am now guaranteed when someone reclines a seat I will not be able to get easy access up out of my seat for the bathroom. | 1 |
Ryanair | Totally disgusted with this company! The amount of extra costs you incur is disgraceful. The service does not match the price. Airport staff/flight staff are scruffy, worn out shoes and uniform discoloured or too small. Aircraft dirty with food and wrappers on the floor at the START of the flight! Delays are regular with no explanation or apology, double standards because if you are 5mins late you won't get through! "Ryanair if you dare" | 1 |
Ryanair | Totally disgusted with this company! The amount of extra costs you incur is disgraceful. The service does not match the price. Airport staff/flight staff are scruffy, worn out shoes and uniform discoloured or too small. Aircraft dirty with food and wrappers on the floor at the START of the flight! Delays are regular with no explanation or apology, double standards because if you are 5mins late you won't get through! "Ryanair if you dare" so very true, please do not use this airline maybe then they will be shamed into changing their pricing policy. Or at least clean up the aircraft and staff!! | 1 |
Jet2.com | Totally efficient friendly service on both flights. Great communication pre flight etcWill definitely be using again | 5 |
EasyJet | Totally fed up of EasyjetIt is now three months on and I have yet to had any meaningful communication about the delayed flights and over £400 on train tickets we were promised we would be compensated for.On the weekend of 24th June my friend and I had flights to Glasgow from Luton to go to the Arctic Monkeys gig. Our flight was cancelled Saturday morning going up to Glasgow, and we were texted a link to rebook onto a later flight to Glasgow. Little did we know it was to Glasgow via... Barcelona. I couldn't take this flight because I didn't have my passport on me, so we travelled to Luton to rebook onto a later domestic flight to Glasgow which got us into the city at about midnight. Oh well, stuff happens, and we were compensated.On our return flight (monday evening) the plane was delayed by a few hours. This wasn't ideal as my partner was going into hospital on Tuesday morning for surgery and I needed to be there. We boarded the plane and were on the tarmac when we told the plane had a fault and a mechanic needed to fix it. They did, but then the crew had gone over their hours, and we told the flight was delayed overnight (later to hear it was delayed until 3.00pm the next day).Easyjet tried to book people into hotels but gave up and suggested we book hotels ourselves and billed Easyjet. My friend is a social worker and he was due in court for a case on Tuesday, and for this reason we asked if Easyjet would object to us buying two tickets for the 4.30am train to Euston from Glasgow Central. They were approximately £200 each, and when you think about the cost of hotel rooms and two meals each it wouldn't be that different. The Easyjet rep agreed and we went ahead.What sane individual would turn down the offer of a hotel and free meals for a red eye cross country train if it wasn't important?!Since then I have had multiple claims rejected on grounds that the flight wasn't cancelled and Easyjet doesn't pay for alternative carriers in such events, particularly as they didn't have a chance to rebook us onto another flight of their choice. So fed up of this and will not give up even if it takes years.What makes it worse is that I was formally quite loyal to easyjet and will never fly with them again. My grandfather was one of their first pilots when they were operating out of shed in Luton and they got me up to University many times in Aberdeen. | 1 |
Jet2.com | Totally fed up with Jet2 there never on time and seem to take the longest route. Why it takes sm extra 45 mins more than Tui is beyond me. Definitely not my first voice any mire | 2 |
Jet2.com | Totally friendly and professional. Couldn't have asked for anymore. | 5 |
EasyJet | Totally frustrating company. Had to cancel flights and was told I would get the taxes back. Only processed a fraction of the costs and then couldn't even understand their own billing system.When I rang again they paid me some and then refused to put me through to a supervisor after an hour.Also BEWARE sometimes when you change a flight they charge you far more than the difference and then try to explain it away!!!!!!Sadly still have to use them..... | 1 |
SAS | Totally impossible to get en touch with someone for change of personal information, like email addressesFind other travel agent | 1 |
EasyJet | Totally inadequate answers to my questions | 1 |
Ryanair | Totally inadequate company what do they do we had to weigh our own luggage and print the labels out in the airport staff not interested or helpful at all my daughter was sick on the flight and they couldn't even over us anything to clean her or the mess with to be honest mind the air stewardess felt awful and did her best bless her the landings going and coming back were horrendous we landed with such force on the way home that most of our party suffered with bad necks for days after the plane was also dirty not clean at all there were papers and mess everywhere from the previous flights never ever again | 1 |
Ryanair | Totally incompetent airline. The rules are that if the passenger makes a mistake the passenger pays for that mistake. If Ryanair make a mistake, no consequences, unless delay results in passenger reaching their destination more than 3 hours later than scheduled.Less than 1 hour before departure Ryanair flight to Porto is showing as leaving as scheduled. This is the position on both the airport screens and Ryanair app. However, 10 minutes later the flight is delayed 1 hour. How is this possible, apart from total incompetence.Ryanair is driven by greed and incompetence from the very top of the organisation. They show a total disregard and contempt for customers.I'll never fly with them again! | 1 |
Grupo AirFrance-KLM | Totally incompetent and lousy treatment when you miss your connection in Amsterdam because KLM is late put of DK.Practically no help. We had to find a hotel ourselves, find transportation and pay for it !!Other airlines handle such situation much better.Never again KLM | 1 |
Grupo IAG | Totally incompetent customer service. Had the misfortune to want to change a part Avios part cash flight. Only way is via the phone, excruciating delays waiting for "Executive Club" to answer followed by multiple holds. Finally, the so called customer service rep can't make the change and needs to refer it to the "back office team" in the next 48 hours. All the while prices are going up and seats selling out. Literally, at this rate will never get the flight changed. This has been going on for days, pathetic!This service is a disgrace! BA are totally beyond repair, avoid them at all costs, I certainly will.I wonder if anyone from the BA complaints team read these, I doubt it based on their lack of comments, shameful.BA has literally not replied to one review on this site, it's incredible. They clearly couldn't care less about what people think. They must be living in some sort of fantasy world, prices are hugely inflated for sub-par performance, the quicker they go out of business the better.BA, I dare you to come back to me! Act like you care about your customers... | 1 |
EasyJet | Totally incompetent, rude and unwilling to help after a flight was cancelled! Travelled with 3 Kids and the flight was cancelled really late! At least two hours after it should have taken Off. Staff didn't help out to find another flight or accomodation. Staff actually told me it was my own fault because I agreed to Terms and conditions of easyJet when booking the flight. | 1 |
Lufthansa | Totally incompetent, unhelpful customer service.Lufthansa website clearly states the taxes on flights for 12-15 year olds is not applicable however their website does not allow you to book such a ticket without paying it. I called the given number and was told to book it and then call to claim the tax back. Called back and was told I could only claim it after the flight. Called back after the flight and was told I should have claimed it before the flight. Since then I have called and emailed to be told a variety of things including; your refund should be with you in a couple of weeks (never received it); can't give you any Customer information without a Power of Attorney (the child is my niece) I am not asking for any of her information and they took my money to buy her flight without a Power of Attorney; also told "I don't understand what you are asking for"; and most of my calls involved a lengthy period on hold as they had no idea what I was talking about.I have given up getting this tax refunded and will simply not fly myself, or my family with Lufthansa again. | 1 |
EasyJet | Totally incompetent. 2hrs spent trying to check in online. Zero online assistance available. They then try to bill extortionate amounts for a boarding pass at the airport. Worst airline out there. | 1 |
EasyJet | Totally inflexible when their own systems make decisions for you and then are incapable of changing things without costing customers more money. | 1 |
Jet2.com | Totally no communication sat in a plane nothing to drink for two hours feel totally let down but always give someone a second chance two weeks later return leg just as bad think it's time for a change | 1 |
EasyJet | Totally pathetic, which reflects my ongoing experience of Easyjet Customer Service. (No service). | 1 |
Ryanair | Totally rubbish airline we will never travel with again and should have their license suspended until a full investigation of their activities has been undertaken.We are a family of 4 (2 adults, 8 year old and 3 month old).Lets look at whats wrong:A) Booking, They put 3 month old baby with father but Mother in another part of the plane. Cost another £11.00 to get seated together ( Another Ryanair way of making money)B) When we got on the plane in our allocated seats there was already someone in them. They had to move.C) We were then told we had got to move because our allocated seats were just behind the exit and this was not allowed with children.D) They then tried to split us up again to different parts of the plane which we refused and eventually 3 kind people moved etc.E) We had a pushchair with us which we had to carry to the plane and put on the case trolly for loading on the plane hold. Would have been nice for assistance.F) Our Boarding pass had 'Other Q' written on it which we did not realise meant 'other queue' so we had waited in the wrong queue and was then sent to the back of the other one (last ones).G) We had not booked hold luggage (except pushchair), only cabin bags but as is their policy they only allow 90 cabin bags so ours was to go in the hold. ( Was noted the person checking said they had 138 cabin bags already on board!).H) The staff were rude and unproffessional.Guess you only get what you pay for. Stressed experience we will not repeat with them. | 1 |
Iberia Express | Totally ruined my Osprey Transporter and Osprey rucksack .. completely ruined and ripped. Customer service absolutely absymal. Avoid! | 1 |
EasyJet | Totally shocking Airline would not recommend anybody to use this piece of crap , no customer care left me stranded for two days and the could not give a same hope the go bankrupt | 1 |
Ryanair | Totally the worst air carrier ever that this airline still exists it's impossible every time is. late now I can't get back from the airport.they didn't even offer sandwiches with emergency landing and waiting 6 hours | 1 |
Grupo IAG | Totally unexceptional experience on our return journeys. On time flights, slow check-in especially in Geneva. Boarding was fairly slow. Seating was satisfactory. Flight attendants & trolley service were fine. Baggage delivery was punctual & all arrived safely | 7 |
Ryanair | Totally unfair at all! I made a booking online and it was requested to print out the booking receipt (or whatever they called) and then pay a small fee online for check in. I made the payment for checking in online but then it said the checked in failed but they did charge me. There was no receipt regarding the payment. I contacted the customer service and they said I could go to the front desk 3 hours within my flight and they can help me check in for free. Totally not the case! I had to wait for long queue and they asked me to show receipt (which I explained them the platform didn't give me), I could only show the card. At the end they still charged me a little after a long explanation and this is totally unacceptable. Even it meant to be a cheap airline (which in real not cheap at all anyway), this thing shouldn't happen. Extremely mad and frustrated. Never go with Ryanair again. | 1 |
Ryanair | Totally unhelpful my flight went ahead on 5th July against government guidelines and I am no longer entitled to a refund even thou I booked a package holiday thru love holidays who cancelled my holiday offering me no alternative accommodation or transfers!! Ryan air do not give a crap rather just take your money didnt even offer to move my flights or not credit note nothing!! I have now lost over a thousand pound!! | 1 |
Lufthansa | Totally unhelpful woman on the phone. For the first time I have received that bad service on their site. She did not want at all listen my viewpoint.Even in a period of crisis you need to be respectful. I do not know why those people do this kind of work if they can not offer the basic rules of communication. Too bad. | 1 |
EasyJet | Totally unprofessional staff. Cancelled flight after standing at the gate for over half an hour. No hotels or onward travel provided, just told to check the app for further information. Staff didn't care at all about the customers. I'll never use easyJet again. | 1 |
EasyJet | Totally unreliable. Don't use for work, they'll mess up your program by cancelling flights left and right. Airports hate them, and will be the first to help them cancel their flight and thereby screw you over. We will not be using easyJet again. | 1 |
Grupo AirFrance-KLM | Totally unresponsive with zero care for the customer. I wonder: What would be the safety management of such a company? By the way: if you travel with China Southern KLM/Flying Blue promise that you will get your XP miles. This is a lie and a fraud; they will never give them to you; they won't even talk to you. @KLM; #KLM; @Chinasouthern; #Chinasouthern; | 1 |
Grupo AirFrance-KLM | Totally unresponsive with zero care for the customer. I wonder: What would be the safety management of such a company? By the way: if you travel with China Southern KLM/Flying Blue promise that you will get your XP miles. This is a lie and a fraud; they will never give them to you; they won't even talk to you. @KLM; #KLM; @Chinasouthern; #Chinasouthern;See more | 1 |
Grupo IAG | Totally useless software still. Very slow and unreliable. This has been going on for months, they upload changes without testing them and it just doesn't work, You try again and again and it just hits a brick wall and you have to start over again. Whichever company is working on this should be fired. It pathetic they are not being more professional and doing it properly | 1 |
Ryanair | Totally useless, unfriendly, expensive. I would not recommend Ryanait to anyone. Fly BA instead . . same price once you add bags, travel to the airport (Ryanair airports are in the middle of nowhere) | 1 |
EasyJet | Totally useless. No willingness to resolve an error which was reported within 15 minutes of making a booking | 1 |
Lufthansa | Totally waste of time on their websiteAs soon as you are about to pay, technical problems will appear and you have to start fram the beginning, and this time pieces are gone upDirty old trickNot cool Lufthansa, not coolTrump is more trust-able then you | 1 |
Turkish Airlines | Totally worst with no difference… their us destinations is very common… they don't fly to Detroit, phoenix or Las Vegas route… they don't fly out of ordinary like British airways does which have more Us destinations… they are in the market to make money… no blank seat during covid 19 plus they don't have Michigan usa route and the Charlotte Douglas route or raleigh nc route… so they every year adding common route which don't benefit anybody | 1 |
Grupo AirFrance-KLM | Totally worthless airline.Extremely arrogant and rude staff.Their customer service is useless and runs away from their responsibillity on delays.Will Never ever travel with Them again. | 1 |
EasyJet | Totally, utterly useless customer service. All my details were and are correct my doc's and personal details. The same name, passport, as were my wife's. This airline and others have used them. Now they tell me they are not. I have always been British from birth. I have only ever held a British passport. They will not actually speak to you only throw up barriers not to answer you! How can they be incorrect ? | 1 |
Ryanair | Totaly crap airline trying to get through to anyone is a joke unless you're upgrading . Submitted 3 complaints not one replyAny one have any complaints emails please provide the one chat bit gives never get a response | 1 |
EasyJet | Tough times for Easyjet and many of their customers. Our flight was cancelled due to the travel restrictions so there's nothing they could of done about that. They immediately offered a transfer at no cost which we couldn't use then refunded the price. This took a little longer than the guid lines but understandable under the circumstances. We also has a holiday booked through STA who are flatly refusing our refund request, so thank you Easyjet but don't use STA travel unless you want to be left high & dry. | 5 |
Grupo AirFrance-KLM | Toulouse to Amsterdam. First, staff were wandering around attaching tags to people's carry on bag that you would be guaranteed to take your cabin baggage on board as long as you stowed under the seat in front of you. Then, as people started boarding, it was chaos, as people went through boarding they were then stopped to see if they had been tagged. This slowed everyone down even further. I decided to wait to the very end to board given I had paid extra for a seat up front (6F) and didn't want to be caught in the crush. When I did board, there was a still a queue of people waiting to board the plane. Why, because of the crazy boarding operation. When I finally boarded he plane, the captain made an announcement that passengers needed to hurry up so the plane would not miss its departure slot or we would be delayed up to 30 minutes. By the time I reached my seat, I sat down quickly. I watched passengers with children negotiating with others to swap seats so their families wouldn't be split up. And then, a father approached me to ask me to move so he could sit with his two children. I was frustrated having paid more for my seat, having been organised months in advance, and waited until last to board the plane to avoid any issues. I was angry by his demanding nature. I said no. Then he carried on to flight attendants and created a scene. So, feeling sorry for him, I stood up, and said where do you want me to sit then. It was seat 23E. This was in between two passengers, which I hate. I had a window seat. Then when I made my way down the back, I saw an empty window seat and asked the FA if I could sit there. She was angry with me because she didn't know what was going on or why I was moving. And she said she wasn't sure if all the passengers had boarded. Fed up, I said "You know what, I am evicted from my seat by a demanding father, I paid extra for that seat six months in advance, and now maybe I should just stand all the way to Amsterdam." Suddenly, she said to have the window seat. I shouted this for all the plane to hear. After take off, the purser apologised profusely. I told her exactly what I thought of KLM's boarding procedure. I also told her that parents should not be demanding others move. It is up the staff at check-in to sort this out or the boarding staff or FA, not other passengers. She agreed and told me she had told him to wait until we took off given we were about to leave and his last minute arrival on the place. But he was as usual, feeling entitled. She offered me a seat in business class to compensate and went out of her way to ensure I was okay. She was lovely and very embarrassed for me. She also acknowledged that the other passenger had been totally in the wrong to do what he did. However, given the chaotic boarding operation, perhaps he was just as caught out as I was. | 1 |
Lufthansa | Toulouse to Bangkok via Frankfurt. The day before departure at 11.00 pm, I receive an SMS with a link that did not work, to signal that there was a problem with the flight the next morning. I could not contact anyone. All services were closed. I went to the airport in the morning at 6:00 am, and all the passengers were already gone or relocated. There was only me left. I headed for a general counter where staff took care of me and found me a replacement flight with Turkish Airlines. I cannot advise Lufthansa. It's a lot of problems. | 1 |
EasyJet | Toulouse to Geneva. Although not explicitly, charged me 60 Euros if you have a backpack or other small item to go under your seat, even though overhead bag is free. Great revenue raiser. Not charged on one of their flights last year. Avoid if possible | 1 |
Grupo IAG | Toulouse to London. I'm a able bodied, fit BA customer and Silver member and was seated at an Emergency Exit seat. I'd put away all items and had fastened my seatbelt in full compliance of regultions. A cabin crew member, came to my row to point out the security exit and safety card and I was listening to him and responding, despite this he ordered me to take out my cabin pressure equalizers, which he called earplugs. I explained to him that I needed to keep them on to protect my ears as the doors were already closed and I can suffer from ear problems when I fly. I told him I could hear him perfectly, as demonstrated by our vocal exchange. Despite this, he kept talking over me and threatened to remove me from my seat should I fail to follow his order. After I begrudgingly took them off, he once again ordered me to do it or be removed from my seat and I pointed out I already had! I then asked to speak to the purser, who came to see me after take off. I told him his cabin crew member was unnecessarily rude and needed Customer Care training or indeed to look for a new job. I wrote in to British Airways with my complaint, but they have not even bothered to respond. Awful, rude airline. | 1 |
Grupo AirFrance-KLM | Toulouse to Munich via Paris. A not much frills but decent experience. All flights more or less on time, aircraft clean and staff friendly and multi-lingual. Service is a drink and snack. Transfers in CDG painless. Seating however uncomfortable. | 8 |
Lufthansa | Toulouse to Munich. It's been two times that I have problems with this company, but I have to take it from Toulouse to reach the airports of departure. This time, they forced me to buy a plane ticket out of the Thai territory, otherwise I could not get on board. They said that in Munich, the other company that would take me to Asia, would ask me for this ticket! When I told the other company, Qatar Airways, everyone laughed. However, I was forced to buy a ticket for 50 euros, non refundable for nothing! Last year, the plane was gone in advance, without me, by sending me an SMS without internet link so that I could help myself. They compensate me by wanting to offer me an SD card of 32gigas worth loyalty points! Shame on Lufthansa. I sincerely hope that other companies will take over from Toulouse, because we are prisoners with this company. | 1 |
Lufthansa | Toulouse to Singapore via Frankfurt. The TLS-FRA flight arrived late, leading to miss the connecting flight to SIN and causing me to spend the night in FRA. These things happen, and as a frequent traveler working in the aerospace industry, I'm more understanding than most. However, I was not impressed at all by the way the situation was handled: no information was given by the crew about the delay of the TLS-FRA leg. We were just stuck in the aircraft, doors closed, and not moving. After asking multiple times, I was told by the FA it was because of fog in FRA. When I proceeded to claim compensation, the airline told me it was because of French Air Traffic Control Strike. Remembering the chaos in FRA airport that evening, I have a hard time believing that. No staff was available to provide assistance once arrived in FRA airport. All customer service desks were closed, even though it was obvious that there was a big mess in FRA. It was impossible to reach the hotline to check for alternative flights. I stayed online for 2 times 45 mns, before giving up. So I organized my own hotel, transportation and meals, and in line with EU regulation 261/2004, I asked the airline to pay for the expense incurred. It has now been 4 months, and I have yet to receive the funds. I received a reply 6 weeks ago telling me the payment has been made, but it never reached my bank account. Now, customer relations department is just playing dead. On the onboard experience itself, I would say that the crew is professional, but rather cold. Food is edible, but I thought below average of other full service airlines. The major issue lies with FRA airport, where connections are very long: I had to walk 35 mns and take a train to reach the other terminal. Security was very long, with only 2 lines open, and rude staff at every checkpoint (passport control, security, boarding gates). Considering the ticket price, I will not fly with them again, mostly because of FRA airport, and the "ghost" customer relations department. I cannot believe they received a 5 star rating. | 2 |
Turkish Airlines | Toulouse to Singapore via Istanbul. Worst airline ever. Before boarding the plane, I chose to have my seats near the exits as I was 6 months pregnant. However, when I boarded the plane, I was told by the guy sitting next to me that I was not supposed to be seated beside him as he told the air steward that he wanted my seat for him and his son. I sat down anyway, as I was not told of it. 5 mins later, the air steward told me to change my seats to accommodate the father and son, and I was moved all the way to the back of the plane. Best part, I have requested for special meals to be served, however, they did not update my special meal request even when they were the one who forced me to have my seats changed. So Turkish is hinting me that you can paid for 2 seats and request for 3? Mind you, it was the seats in the first few rows. Tried sending in a few emails, however, their replies are generic and they takes years to reply. | 2 |
Ryanair | Towards customers, most of the staff have the manners of pigs at a trough. They are able to contain themselves when things run ok and you have little or no interaction with them but on the slightest interaction, they turn vicious, snarling and snapping at customers for being such an inconvenience. We know that attitudes to customers come from the top, and I suppose that explains it. Will try to avoid ryanair at all costs in future. | 1 |
Jet2.com | Towards the end of the flight the overhead locker opened by a cabin crew memberA full large bottle of water fell and hit me on the head.This obviously has been placed there by a member of the crew.We are told never to put bottles in overhead compartments so why was it there.The crew member was mortified and couldn't have been more concerned or helpful but it was not her fault as the bottle should not have been there | 3 |
Pegasus Airlines | Trabzon to Izmir with Pegasus Airlines. I was in a rush and used online check-in to be sure. But I had to give my bag to baggage check. I was late but ground staff helped me. I thought I had already missed the boarding time but again, ground staff helped me. Flight was on time. Price burned down my wallet. No giveaways. | 6 |
Ryanair | Tragic customer service.You must wait for hours if you have a problem! | 1 |
Ryanair | Tragic. My flight time got changed and I`m not able to take it. It has impact on my other flights and basically faking up my holidays. I contact Ryanair customer Service for help and they didn't do anything. They just wasted few hours of my life to fill up he forms, do the verifications and other things to tell me at the end that they don't have to give e refund because of their policy that I accepted. This is very not ok. Very unfair to someone who is flying every few weeks with this bad airline.I will not use their services anymore. Lucky its not the only one cheap airline. Bleaaah. | 1 |
Ryanair | Train staff to be more helpful and informative, improve system to make check in process smoother and effective. Was there to check in directly as i couldn't check in online and had to pay as the system wasn't loading and i had to check in within a time frame?? Only after the time frame, then i could check in as I paid. Baggage allowed and size should also be highlighted in red or at least a note saying that your "cabin size" isn't normal cabin size but just a handbag. Staff was incredibly fake or just racist. Just another money faced airline, earning money through loopholes and weak spots (they know it's unlikely that u will forfeit your seat, leach more other payments) with no formality. | 1 |
Grupo AirFrance-KLM | Transavia ticket no access to the lounge as Platinum flyer.Arrggg | 1 |
Grupo IAG | Transfer delays from Heathrow to local flight. The flight was a little late landing at Heathrow from Zurich but the taxi- ing and disembarking took a very long time over an hour and half, and although no flight delay it was over 3 hours before disembarking and then having to join and obscenely long queue to have to go through security for a second time! None of the staff were helpful and we missed the flight to Newcastle by three minutes but our luggage did not! B.A did pay for our train ride back and we just made it on time after spending hours queuing with other passengers who had missed connections, and getting out through security to exit the airport. Finally got home 9 hours later than original time given. We went to the airport at 10pm no staff and no luggage so had to fill in a lost luggage form. The luggage arrived a week or so later. We were offered no compensation because B.A stated Quote - " Your flight was not delayed" I thought that the whole transfer process was appalling, stressful, no information about flight boarding times given while we were in the long queues to re do the security already done in Zurich and no help from staff who were shouting at passengers telling them it was their fault if they missed flights for not packing bags right. Ok I accept security separate to B.A . But why no B.A staff there to fast track passengers on connecting flights. I will never us this service again, I went with KLM the next time and it was far better. | 1 |
Jet2.com | Transfer did not turn up. They took somebody else by mistake after an hour of truing to sort! No apologies. Told to book taxi and they will refund. Do not fall for this trick - they have not refunded. going around in circles. Promised to send a payment link within days which failed to arrive. Silence since. Also, booked special assistance and due to their mess up with seating this got erased and i was refused special assistance that had already been prebooked and was successful on outbound flight. Had to put up with hours of agony instead, ignored the sunflower lanyard which they gave us outbound!!! Always used Jet2 but this has really put me off, okay mistakes happen but its the aftercare customer service thats really let them down. | 1 |
Jet2.com | Transfer didn't arrive?On return to Palma Airport, after a wonderful holiday. My husband and myself were waiting in reception for our transfer. We could clearly see the front of the hotel and were there 20 minutes before the transfer was due to arrive. The bus was nowhere to be seen, so we had to get a taxi to the airport, after a very stressful and fraught telephone conversation with the 24/7 helpline. This was investigated on our return to the UK, Jet2 say they have GPS evidence that the bus was there. I have requested this evidence, as the transfer didn't stop in front of the hotel. This experience will make us very nervous at the end of our next three holidays all booked with Jet2. We will wait on the side of the road like meerkats, and panic if the transfer is even a minute late. We will have to rethink our plans for 2026. | 2 |
Jet2.com | Transfer never arrived - no reply to our complaint to Jet2.On a recent trip, despite waiting where we'd been told to, our young family of 6 was left stranded with no transfer. We subsequently sent an enquiry to Jet2 asking why this had happened and have received nothing back some weeks later! Really disappointed in Jet2 on this occasion. Reliability is crucial when travelling with young children and this put a lot of stress on the journey home and took the shine off our otherwise brilliant holiday. | 1 |
Iberia | Transferring through Madrid airport on route to Heathrow I had difficulties reaching the departure gate at the S4 Terminal. I requested help from a member of the airport staff who escorted me through passport control and the underground transfer system to the departure gate. First class service from this unknown employee, Without his help I would have missed my flight. | 5 |
Ryanair | Transfers booked through them were cancelled 12 days prior to flying. Ryanair take no responsibility for them and do not refund either. They do however push you to call the service provider direct (even though you pay them) which is an expensive call aboard. Poor customer service along with dirty planes doesn't make a good holiday. | 1 |
Ryanair | Trash airline cost me almost a full day of holidays due to a delayed flight. Will never use it again. | 1 |
EasyJet | Trash airline money grabbing at every opportunity and then to add insult to injury unexplained delays with no apology at every possible juncture | 1 |
Turkish Airlines | Trash airline. Avoid at all costs for peace of mind.Won't take accountability for rebooking flights when their flight was delayed and caused us to miss the connecting flight. Gave us the run around, blaming other airlines when it was clearly their responsibility.Extremely rude and incapable staff. Customer service is clearly a low priority for them. | 1 |
EasyJet | Trash awful never again booking with these people. | 1 |
Wizz Air | Trash company sold our seats | 1 |
EasyJet | Trash company with horrible customer service. | 1 |
Ryanair | Trash company, especially all Dublin connections to and from. Always late. Always. Plus Dublin airport smells and is managed like a leper hospital. Unfortunately it's basically the only alternative. | 2 |
Wizz Air | Trash company, no support and no credibility. Lot of delays and cancellation of flights | 1 |
Vueling | Trash company, trash service, trash everything.Flight delayed 5 hours and no communication whatsoever.Really terrible.Don't fly with them ever. | 1 |
Vueling | Trash company. I couldn't check in online because I would have to pay for my seat and when I came to the counter to do the check in 3 hours before the flight, no one was there, because check in was 2 hours before a flight. anyone who messes with my freedom and free time is trash. not flying with them anymore | 1 |
EasyJet | Trash company. When everything goes to plan, there is no problem. My friend and I were in the gate sitting for 2 hours. As time passed nothing happened and then all of a sudden we turn and apparently they switched the gate a few minutes before boarding and denied us entry. We weren't the only group who dealt with this problem and customer service made the situation even worse. Ended up paying an extra 400 euros for a hotel and new flight. Don't understand how something like this could happen. | 1 |
Turkish Airlines | Trash of customer service ever!!!They are not normal!I called them 4-5 times to reschedule the flight TK canceled, they hung up if didn't like what I asked. Till the end, one of the agents got angry and processed a refund instead of confirming the flight for me! Unbelievable! | 1 |
Vueling | Trash service. They cancelled our flight without refund and compensation. There are no any service at all. All phone numbers are not working. | 1 |
Grupo IAG | Trash, unusable website. No matter the time of the day, I've been trying to look for a flight for weeks and unable to do so."We are experiencing high demand on ba.com at the moment.Thank you for your patience."If they were really that busy, every flight would have been sold out for the next 2 years and they would have made billions in profits allowing them to have 20 websites, not 1. However the reality seems to be far from it. Seer ignorance and incompetence is what British Airways stands for. | 1 |
Vueling | Trash. What is the point of buying a ticket and taking a random seat when you arrive and they overbook the Flight. The price of the ticket isn't the real price because if you don't buy a seat also then you're playing the lottery. They don't tell you the truth on the website, liars and thieves. I can't believe Ryanair is better than another airline.. | 1 |
Wizz Air | Travel 6-8 time a year from Malmö to Budapest and find it very good. You most always read what is written on the web for any airlines. Wizzair have a nice web and easy to read all the extra for luggage. | 10 |
Norwegian | Travel Amsterdam - StockholmTerrible experienceNo answer to our complaints yetOver 2 h waiting before check in20 minutes walk to gateGate personal refused taking hand bagage onboardRefused us at first to enter the planeAs a result our hand bags were damagedVery bad service at Arlanda for our reclamationStill no answer from Norwegian after 2 monthsStill no answer | 1 |
Grupo IAG | Travel Club class to Tokyo in MarchOutboundOh dear I contacted food poisoning crew not friendly not helpful , their priority was get food out as quick as possible then disappear to the crew rest areaEven worse on return crew looked as though they had had a rough night and just showered and turned up at airportService 1 out of 10No sign of crew during flight and the worst there was no crew member in the galley This is a Safely IssueI contacted BA on my return , I did get a phone call as was told I would be contacted I am still waitingWould I travel BA again NoWould I recommend NoDo they care NoThe worlds least favourite AirlineThink about your customers !!!!!!! | 1 |
Grupo IAG | Travel Dublin to London every week. The aircraft's are comfortable the food choice good and the cabin crew professional and friendly. Gold circle lounges are well stocked. The only complaint I would have is if you are on a flight after 18.00 out of Dub there is normally a member of staff mopping the floor something I feel should be saved for after the lounge is closed. | 10 |
EasyJet | Travel Insurance purchased and claim denied because it was purchased "out of country". If this is the case it shouldn't be made available.Slow to respond and less than helpful, look anywhere else but here - downright dishonest. | 1 |
Jet2.com | Travel a lot with Jet2 and normally book on-line however we had complimentary seats so needed to book through the call centre. We dealt with Ryisha who was absolutely wonderful, so pleasant, professional, efficient and personable. A wonderful ambassador for Jet2 and did a great job. Well done Ryisha | 5 |
Wizz Air | Travel alot to the EU but have never used Wizzair and definitely will not again. Booked a short stay break as a package and on my way back I was charged 120 Euros to bring back the hand luggage I left with! I was allowed to leave Luton airport with a hand luggage but was expected to bring back a backpack? Very confusing! Fortunately I was able to pay but feel very sorry the people who may not be as fortunate! Was led into the connection tunnel from the airport in Budapest to the plane and was left in this cold tunnel for 40mins plus before we was allowed to board the plane. They have the organisation skills of a 3 year old kid and I will do my upmost to prevent people from using this airline... I would rather take another airline and hire a car and drive the rest of my journey then give my money to these thieves again! | 1 |
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