Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Lufthansa | Travelled from Dublin to Valencia no eye contact checking in bags I honestly thought I had done something to offend the Lufthansa employee in another life treated like a prisoner being transferred not at all like a customer Big attitude problem lowest of the low to deal with won't fly Lufthansa again and if that is representative of the German people I don't want to meet Germans ever | 1 |
Ryanair | Travelled from Dublin to Vienna Aug 2024. Always rather stressful at airports now-days with budget airlines but Ryanair definitely the worst, Travelled Easyjet just before and had good service and comfort. Ryanair's best point fast track and priority boarding.. worth it.. worst aspect ground staff if your tired and fed up with Ryanair`s bag drop don't use because the service staff are much more fed up with you as a customer. Lady there was hostile and obviously ready for an argument and accused us of upsetting her day because we put out case in the wrong position.. quite upsetting.. Ryanair do travel to many places but rather take a 1 stop trip and avoid using Ryanair. | 1 |
EasyJet | Travelled from Edinburgh to Luton on 30/05/15 and returned on 07/06/15. Being disabled, I requested assistance on both journeys. The staff at Edinburgh were superb both times, but the staff at Luton were almost non-existent. On arrival at Luton, we were taken to the baggage hall and told to sit at the side where we would be attended to. I could see my case going round and round and it was eventually removed and taken to me by another passenger. When an attendant eventually arrived, after a very long time, he was rushed off his feet, as there was such a shortage of staff. On the return journey, I was almost reduced to tears. I rang from the booth for disabled assistance, and was assured someone would be with me as soon as possible. I rang twice more and both times was assured someone was on the way. Eventually, a very kind parking attendant went to investigate matters and someone arrived within 10 minutes, by which time I was almost passing out with the heat, as it was like sitting in a greenhouse with the sun beating down and I had waited an hour and a quarter! Again, the attendant was run off his feet through lack of staff and I had not even been checked in (so much for having to arrive 90 minutes before the flight!). As it was, the plane was late, otherwise I would have missed my flight. Having said all that, all staff were very civil, but it did turn my lovely holiday into a nightmare. If Easyjet are committed to helping disabled people have a smooth journey from start to finish, they need to get their act together and liaise with OES re passenger assistance, especially in this day and age. May I add that the cabin crews were most helpful, as were the OES staff at Edinburgh where the service is most professional. | 1 |
SAS | Travelled from Evenes to Heathrow via Oslo and return 19/05/22. One bag missing at Heathrow outbound, promised it would be delivered within 3 days, never delivered and the bag seems to be lost.Return journey 1 hour wait for bags (small airport) 2 out of 3 suitcases damaged.When reported the SAS representative said "what do you want me to do about it"1 lost bag and 2 damaged suitcases in 1 trip. 6 to 8 weeks to process the claims, unbelievably poor service.6 months later no bags, had to claim on travel insurance | 1 |
Air Europa | Travelled from Gatwick to Havana via Madrid. No delays. Checked in online both ways and managed to get 2 seats together an aisle and a window both ways. Take your own inflight entertainment as it is almost non existent a small screen hardly visible with Spanish movies. The food is almost in edible so we took our own. You can get water anytime by walking up to the cabin rooms. A cheap alternative to the Virgin flight which is almost impossible to obtain in the school holidays unless you book a year in advance. It is also about££300 more each! Boarding was much quicker and the 2x4x2 seating makes it quite pleasant as the only person you have to disturb is your partner. | 6 |
EasyJet | Travelled from Gatwick to Inverness on the 13th of June and returned on the 16th of June required special assistance which was excellent at Inverness and Gatwick Well done Easy Jet couldn't have been more helpful. | 5 |
Norwegian | Travelled from Gatwick to Tampa. It was a very nice flight. Was able to visit my lounge and show Norwegian Air boarding pass for discount. Will fly them again. | 10 |
Ryanair | Travelled from Leeds Bradford to FuerteventuraOnline check-in allocated seats for me, my wife and 3 kids separately, so we were all in different seats, meaning a 3 year old and a 5 year old would have to fly without their parent sitting next to them on a 4.5 hour flight.On boarding, informed the cabin crew who said "we should have checked in earlier, or bought allocated seats". Eventually sorted it out by asking other passengers to move for us.Pretty appalling as this shouldnt happen, even if you decide you dont want to pay for seats. Its a scam to make you fork out extra, and by the look on the cabin crews faces on boarding, they get this all the time.Be wary - if booking, try and get pre-booked seats prior to flying, or when checking in, contact the call centre to ensure you are sat close to your children.Will avoid in future. | 2 |
Iberia | Travelled from Lima to Madrid on Iberia August 3rd. I was really dreading this flight as I had heard so many horrible things about Iberia and the thought of a 12+ hour flight with no personal entertainment system was slightly terrifying. I think a lot of their long-haul routes must still be with older aircraft with very poor amenities judging from the reviews but the A340 I flew on looked like it was right out of the factory and had one of the best entertainment systems I have ever come across in an economy cabin. The food was completely up to standard compared with BA or AF and the staff perfectly courteous and attentive. I'd still be wary to travel with Iberia long-haul as it seems there is no minimum level of guaranteed service across their fleet but this flight was extremely pleasant. This airline is on the right track! | 10 |
Ryanair | Travelled from Liverpool to Dublin yesterday with my two daughters was charged 46 pound for each off my daughters bags even though they were the same bags we travelled from Dublin to Liverpool with the bags didn't grow on the way over to Liverpool I told the ticket woman that didn't want too know most rude person I've meet in a long time avoid ryanair like the plague | 1 |
Norwegian | Travelled from London Gatwick to Alicante and it was the best airline yet. We go to Spain regularly and travelled on different airlines but Norwegian airlines was by far the better one the plane was very comfortable not cramped at all and with free wifi and o board entertainment was a big bonus. The cabin crew were very friendly and approachable the take off and landing was very smooth. We had already booked with BA for another trip prior to this flight and wished we hadn't as the BA flight was very poor in comprising so in future we will be travelling with Norwegian airlines. | 10 |
EasyJet | Travelled from London to Fuerteventura with my family of 5 for the first time since before CV19. Didn't realize that we weren't allowed a small bag and a laptop each and were charged an additional £48 x 5 (£240) -- which is the cost of a full checked bag x 5 (and a full ticket). The flight wasn't even full and some overhead lockers were completely empty...Even 2 or 3 x £48 wouldn't have been so harsh. | 1 |
Wizz Air | Travelled from London to Ljubljana with 3 children. Paid small fee for priority boarding. Check in staff excellent as were cabin crew. Seats fine. Flight left about 10 mins late but made up the time. Watch the carry on rules - they are very clear but differ slightly from other airlines. Found booking process easy to follow for most part. One minor hiccup to watch for is that it is unclear whether middle names are required and there is no box for this. They are required - to match passport name. Their call centre fixed this in about 5 mins. Good value for money and would travel with them again. | 9 |
Ryanair | Travelled from Luton to Athens from 15th to 18th June. Outbound okay, return 90 minute late, could we be further separated - NO, i had three seats to myself!! when we landed they had no one to unload the luggage. Bad news for those who had packed their car keys. Luggage returned nine days later, in it is my wife's cancer drugs including Morphine. Absolute A holes. | 1 |
EasyJet | Travelled from Luton to Sharme el sheikh and back. Plane was on time going. Speedy boarding worked. Crew pleasant. Food a bit expensive. Best to take your own.Seating was poor. Unadjustable and very uncomfortable. Dissapointed as at 77 the body needs betterOn the return flight Speedy boarding non existent. A total scrum and packed in bus to plane.Take off delayed. However time made up in flight and landing on time.Again seating worst I have ever flown in which is why low score.Would rather pay more for comfort. | 3 |
Turkish Airlines | Travelled from Manchester Airport on 22nd April with my family, staff at check in desks was incredibly rude, when I asked her for her name so I can mentioned it in my comments, she refused to give me her name and put our passports on the counter and refused to issue the boarding passes, she said that why you asked for my name and this is none of my bussiness to ask her for her name. I told her that I felt been bullied as she was literally shouting at me, she replied that she is foreigner and this is the way she speaks, she mention and other lady sat on the other side of the counter as her team leader and wanted me to speak to her if I have any complain, I felt it so embarrassed because that other lady was already listening our conversation but didn't step in, I thought that if she didn't even bothered, what difference will it make to complain to her so I kept quite and waited for her to just issues our boarding passes which she did after a long wait. Our flight was connecting flight and she put us in the last seats in both flight even the both flights were literally empty. Will never ever travel with this airline again. | 1 |
Ryanair | Travelled from Manchester to Brussels and returned. Flights late on both journeys. Passengers called to the gate before the plane has landed. Ryanair blamed lack of ground crew not their too-short turn around targets. | 3 |
Pegasus Airlines | Travelled from Manchester to Istanbul last month with Pegasus. Booked in this airline because the price was cheaper but was initially worried about negative reviews. But the journey turned out to be good and had no issues. Only issue was that the flight was delayed by 30 minutes. Won't mind flying again | 5 |
Grupo IAG | Travelled from Pisa on Tuesday 25th June. Started receiving text and email messages before we boarded saying they are sorry we may have to leave the airport without our luggage but just complete a lost luggage form. We spoke to the BA person who said they didn't know what it was about but not to worry. Arrived at Terminal 5 at 11.25 pm to chaos at baggage reclaim. On speaking to a BA person we were handed forms to complete for lost luggage and told no more luggage would arrive that day but the luggage should be sent to us within 48 to 72 hours. I completed the form there and then and it is still saying still trying to trace the case. I have the brightest case ever. Still no news and they won't take calls or answer emails. Disgusting. Also tried to stop peoplke taking trolley cases on the plane as they said the plane was too small and didn't have room on board. | 1 |
Jet2.com | Travelled from Rome to Birmingham just before Christmas. Had a great flight both ways. Pilot and cabin crew were very friendly and helpful.there was a slight delay flying out but not down to jet2. Wish they could get their prices down a bit as they've gone up a lot recently. That's really the only negative thing I have to say about them otherwise great company. Will definitely be flying with them in the future. | 5 |
Ryanair | Travelled from Rome to Sicily on the 12th Oct. Presented ourselves @ Rome info booth to ask what gate. We were met with a very snarly dark haired bespecticalled drab women who told us we had to pay again for our seats. (They were already paid for and allocations were on the booking infomation). When we protested..nicely, she told us she would call the police to which I suggested she should since we were being extorted. We had to pay like EU 99 to get on the plane. Coming back from Sicily my sister had her code on her phone, Palermo refused to accept it and charged her EU16 even though I have watched passengers else where boarding their airline using their phones. So Palermo didnt have the scanning facilities and put the onus on the customer. Nice one you bunch of Irish extortionist. When I get home I will pursue this through the correct channels get my money back and let you know they are extortionists. I do not like being threatened either. | 2 |
Vueling | Travelled from SVQ to BIO. The flight schedule was on time the staff service was acceptable. The leg room on this aircraft however was ridiculous. I am not tall (5ft 9in) yet my knees were squeezed right up against the seat in front. I pity anyone 5ft 10in or taller on these flights. Clearly Vueling are trying to squeeze in more and more passengers on the flight - understandable but I have never been so uncomfortable on a flight. For the reason of leg room alone I will not choose to fly with Vueling again. | 3 |
EasyJet | Travelled from Schipol airport to London Southend on 25th October 2013 at 18.50. Was travelling with my partner and my 2 yr old baby and had a lot of baggage. Checked in around 17.00 and was served by one very nice lady who even offered to check in one of our small bags for free so we could be a little bit mobile and free as we had two other bags and a buggy. Really appreciate the help and very friendly mannerism. Will not forget the service and was grateful. | 9 |
Norwegian | Travelled from Turkey to Oslo and Oslo to Edinburgh. Leg room poor and seats not comfortable. The food choice was very limited. The major problem was that in Turkey when checking in we were told that the hold luggage was checked though to Edinburgh. This proved not to be so - the luggage had to be picked up and we had to check in again at Oslo - there appears to be no such thing as transfer passengers. In Turkey they said we didn't need a boarding pass for Oslo to Edinburgh - another error - this is not the service I expect. Certainly not an airline I will ever travel with again. | 4 |
Iberia | Travelled from USA to Lagos via Madrid December to January 2013 flight from USA was fair but from Madrid to Lagos and Lagos to Madrid horrible. No entertainment whatsoever for the entire flight there was just no single TV or audio for a 6hr flight. Food was bad no food selection everybody served same thing. This had been ongoing for a long time from other passengers especially to Africa. Will never fly Iberia. | 3 |
Wizz Air | Travelled from Vilnius to Cork and from Liverpool to Vilnius. Nice interior and pleasant staff - surprisingly better than Ryanair. | 9 |
Grupo AirFrance-KLM | Travelled from cork to Buones Aires yesterday.our first flight after so many recommendations . Staff at cork Mary and Martinaso helpful and efficient . Staff to Amsterdam were super and in Amsterdam went into your vip lounge which was amazing . Staff so friendly et Thomas. All staff we friendly and efficient .fa U.K. excellent . The food was really good huge variety to cater for all nationalities ned enjoyable . Assistance collected me and on to flight . Staff beau eso Charlotte I was in 30 Dandshe was so helpful even wrote me lovely note on departure . This was so sweet. Wishing you continued successs and look forward forethought in debt. Wishing you all peace good healthy and happiness for Xmas and happy new year Barbara Holloway 27/07/1948 | 5 |
Grupo IAG | Travelled from london to Shanghai in business class a few weeks ago. Awful experience. Seats old and worn, entertainment system did not work properly, business class was a reclining seat and a foot stool…felt like a third world operator… | 1 |
Jet2.com | Travelled in a family group with a 4 month old baby. Priority boarding just a free for all. Staff constantly playing loud Jet2 promotional music before any announcements. Really, really annoying.Flight on time and luggage came out quickly | 3 |
Jet2.com | Travelled many times with Jet2, staff are always polite and helpful. Both to and from destination flights were on time. Drink and food available and an extra 20% off perfume came in handy! | 5 |
Norwegian | Travelled often with Norwegian. In the last two occasions I found their flight attendants unpolite, to say the least. I understand that a smile is not required, but it makes life easier in stressful situations. | 2 |
Turkish Airlines | Travelled on 10th September Toronto to Istanbul and then Istanbul to Tirana. I travelled with my daughter and my husband, at Toronto airport we were told that there was going to be a delay from Toronto to Istanbul we were told in Istanbul we would get a flight to Tirana. Assuming that I would be like that, the flight got delayed for over 3 hours and we were in Toronto airport for over 3 hours with our 3 year old daughter. When we arrived in Istanbul there was no flight that night to Tirana we had to stay that night in Istanbul and travel the next day. We were told that hotel and food was going to be paid for us but no such thing was provided. Each staff would say something different and no one would help us. We went to the hotel by ourselves and paid for it ourself the stress that they caused us was unforgivable. We complained and nothing has happened. This was the worst flight I've ever experienced in my entire life. I will never recommend this airline to anyone. And I will never travel with them again. | 1 |
Grupo IAG | Travelled on BA0254 from Barbados to London on 1st January 2025.Experienced one of the best cabin staff in my 45 years of travelling with British Airways. Thank you to Carol D'Souza-Garabello. Superb attentive kind service to all. What also a Happy New Year on boarding. BA Carol is a gem.Such a contrast to trying to check in on the day of departure- 10th December'24. We were directed to checkin at the Executive Desk by a staff member, even though we said we were travelling economy. At the self luggage checkin the belt would not move the luggage. We ask directly 3 BA staff who were socialising together for help. They ignored us and would not assist. A checkin desk BA staff member who was assisting other passengers, then asked another colleague to check us in. She said No as I might get a Business Class Passger here soon - but did help after another staff insisted she did.BA sadly you are a budget Airline. Thanks to Carol for individually raising the standards. | 5 |
Grupo IAG | Travelled on Oneworld with American Airlined British Aiways took payment twice, managed to get a refund for 1 ticket, BA had all passanger and I chose my seat, so no indication of any problems. Taxi to LHR and whilst booking in BA would not release my ticket for paid flight. Had to speak to customer service if you can call it that. Laguage barrier and no empathy with situation so given choice go home or purchase Flight with American Airways. AA were excellent BA were Shi**, Contacted BA since back call centre India useless BA web site complex especially with regards contacting customer service, Managed to speak to BA Service Manchestet100% better. I think that CEO needs to read Trustpilot as seems that BA is on level with bucket airways and has crap customer service they do not even acknowledge complaints or refund request. I will avoid BA as ok if everything is smooth but if problems all they want to do is hold onto your money but not intrested in customer service at all. I would like to thank BA for a crap service from the start. So taken my money and delivered no flight. Suggest sending any complaint in via mail or send to CEO email as i had acknowledgement few days after. | 1 |
Grupo IAG | Travelled on the Aer Lingus Regional ATR DUB-BRS-DUB return on Sat morning 7th May. Excellent service overall. Flights departed on time arrived early. The return was on one of the new aircraft. The Aer Lingus lounge in T2 is excellent and well worth the short detour. Only point to note is that all the Regional flights take off from the one gate in Dublin T2. You proceed downstairs onto the same level as US pre clearance through gate 412. I almost missed the bus over to the morning flight only for the fact that a ground staff called out 'anyone else for Bristol'. The screen at the gate advised next flight was the BRS flight and the Glasgow was boarding first. So perhaps they need to look at that or advise that there is a short bus ride over to the aircraft. Otherwise well recommended Vs the competition and the fare was excellent value for a short flight. | 9 |
Ryanair | Travelled once with them but never again. Used the self checkin at Manchester airport and the machine would not except one of our cases. When we approach the staff they were not helpful at all, made us pay £40 for the case which clearly was on our boarding passes. Tried to get a refund when we got back home and we were told we can't have a refund. I would not recommend anyone travelling with them, total rip-off. | 1 |
Grupo AirFrance-KLM | Travelled only once so far, but the experience was quite nice.We got pre-ordered vegan meal which was very tasty, actually.Flight and organization of it went very fine.I even liked quite a bit their multimedia system with good-contrast, touch screen and mini-jack output. With little too low quality video, though.The only boner was that they continue typical market trick with buying your seats, like that possibility shouldn't really be within the ticket price... | 4 |
Lufthansa | Travelled out of sequence because they wouldn't let me travel due to a visa issue (which was resolved before I would have even left the EU ) I informed them but once I got to the other side of the world they cancelled my return flight and denied me ever contacting them! Absolutely horrific customer service who won't acknowledge their own mistakes and downright refuse to investigate. Book at your own risk knowing they don't care about leaving you literally on the other side of the world telling you to call UK numbers from Australia! | 1 |
Wizz Air | Travelled out on Wizz Air's new A321 and back on an A320. Seats comfortable, good service. Very competitive pricing. Can't comment on the food or drink quality. You are told what their cabin bag size is when you book online, and that you must check in online if you don't want to pay extra. If you read what the site says during booking, the journey could be flawless. | 8 |
Grupo IAG | Travelled recently on a BA holiday package. Outbound flight was as expected, although it was operated by Titan Airways.We'd booked Club Europe knowing we would get a meal on board, but on our return flight, while queuing to board the plane, the Captain advised us that the food hadn't been loaded.We were given the opportunity to go back into the terminal to buy some food and the cost would be refunded, we decided not to do this as it would have not been practical.Take off was delayed by an hour. We bought a couple of bacon rolls on board. There was a problem with the payment terminal on our first attempt to pay but it worked the second time, and we were told to keep the receipt and BA would refund the money.On returning home we realised that two lots of money had been taken from the account.I raised a complaint with BA asking for compensation for the missing meals and the inconvenience caused, and a refund of the money paid for the rolls.Initially I was told that BA weren't responsible as the flight was operated by Titan. After pointing out that BA operated the flight they credited 5000 Avios points to my account. This equates to £50 and I didn't consider it adequate compensation. Further emails were exchanged and an extra 5000 Avios points were credited to my account. No sign of the refund for the bacon rolls though.I emailed BA saying that I still didn't consider 10000 points adequate compensation for the missing meals and the hassle of having to keep chasing them. I have not received a reply to this email and am still waiting for the promised refund of the money paid onboard.A once great airline is now no better than any of the others. Come on BA, get your act together, please. | 3 |
Grupo IAG | Travelled recently to Alicante from Gatwick, booked flights via BA website, paid extra for legroom seats, when I went to check in 24 hours beforehand, I was informed the outbound flight was bering managed by Vueling, a budget low cost airline. I paid nearly £400 for return flights. None of my legroom tickets were honoured and I had to spend another £50 with the Vueling site. Return flight I was in some jump seat by the exit with very little legroom. The entire experience was horrendous. Insult to injury is that the most of the people in my party on my flight had paid around £70 to £100 directly with Vueling for their flights. Basically BA have totally ripped me off as I was expecting to fly with BA and ended up on low cost spanish airline. I am NEVER flying with BA again. Disgraceful way to do business. | 1 |
Norwegian | Travelled return from LGW to Gran Canaria using this airline for the first time as they have great early morning flights ie 5.35 and 5.50. Check in both ends quick and stress free. Punctual take offs followed by enjoyable smooth and comfortable flights and added bonus of free wifi on board. Ground staff and air crew nice helpful and very professional. Also regular audible updates from the cockpit during both flights. This will always be our airline of choice in the future. | 10 |
Ryanair | Travelled several times with them since they started as no other options to go and visit our family. Nowadays I would avoid them if I could:- No help or assistance provided to families (above all with small babies and children)- people who can't speak English can't communicate (very few dual language staff).- Charge you an odd for travelling so not as competitive as they used to be.- Must cost the staff to smile and be approachable. Don't do the job if you can't handle it!- Customer Service went down the plug hole and they have become far too greedy (Not always government fault)Get sorted! | 1 |
Jet2.com | Travelled this route many times, never easier. No queues at check in desk or security coming back from Malaga. going out from Birmingham we used the twilight bag drop so on the day straight to security and through | 5 |
Ryanair | Travelled to Amsterdam last Friday got to the boarding scanned my boarding pass gets a call from a young lad excuse me miss can you put your bag in the slot i put it in didn't fit because I explained the zip is broke but if it wasn't broke it would fit he said sorry mam but ur partners bag is fine but yours don't fit I said when you close it in it's smaller than my partners he wasn't having none of me . I said can I go back buy a strap to close in the zip he said no you already scanned your boarding pass he said ul have to pay so went to pay and got charged €75 I nearly fainted I said I paid for that bag already and ye are charging me more money be cheaper if I booked in a 20 kg that €75 was money I had put away for my meds as I have cancer . Waiting to get on the plane and another fella said that bag should have been dropped in a container I said no one told us then he tells us. Rip off the tag and say nothing so ye charged me for a bag that wasn't a cabin bag but ye were happy enough to rip tag off and allow it on plane I boughtva strap in Amsterdam and guess what on way home the bag fitted not only did ye ruin my holiday but had to wait till this week to buy my meds I was in constant pain for days a holy disgrace | 1 |
Turkish Airlines | Travelled to Antalya Turkey from Stanstead on 22/5/22.(flight TK 4321) It was a 4 hour flight and we received a brown paper bad with a bread roll (unfilled), an unusual chocolate cake and a small bottle of water. This was dropped on our laps at the beginning of the flight and from that point onwards we saw no staff member. I did walk to where they were sitting and asked if hot drinks could be available and I was told very clearly 'NO'.The staff to each other wore smiles but to the customers were extremely sullen and abrupt.Unfortunately on the return leg I flew from Antalya to Stansted on 29/5/22 (Flight TK 4320). Farcical is an understatement. !!!!!The flight was delayed by just under 2 hours with not one word of communication to any of the customers- disgraceful. The flight Was then announced as being ready so we qued and got on the plane and took off, 2 hours late. Unfortunately the same poor treatment ie brown bag dropped on our laps (dry bread and a child's fruit drink) and point blank refusal to provide anything else in very abrupt manner. Again I remind you this is a 4 HOUR FLIGHT !!!The icing on the cake was then by a customer overhearing your staff speaking to each other we were told by word of mouth from other customers that NONE of the luggage had been loaded on to the plane - TOTALLY BEMUSING !! so ALL customers arrived at Stansted with NO LUGGAGE. The captain spoke to us as usual before landing and failed to even have the decency to formally let us know what had happened to our luggage!!!I am mid 50's and have traveled many times during this period. I fully understand that things happen which are outside peoples / companies control but to treat your customers in such a DISRESPECTFUL way and to provide such poor, poor provisions on a 4hour flight is disgraceful. I had failed to check the reviews before I booked with Turkish Airlines, which was a mistake as I have now reviewed many of them and their level of disrespect to their customers is a consistent theme.I will be taking matter further as I now do not have my luggage (nor does my wife)DO NOT FLY WITH THESE PEOPLE !!!!Something a bit more concerning is that a member of your staff stated that the plane had a faulty door and the pilot refused to fly in this condition but somehow Turkish Airlines convinced another pilot to fly the plane and this was one of the reasons why the flight was delayed. I am sure the records will reflect what actually happened ! | 1 |
Jet2.com | Travelled to Barcelona for a short break after Christmas. Our return flight was canceled impacted due to heavy snow at Manchester. As we watched competitor airlines cancel their flights, jet2 kept us updated, provided a refreshments voucher and we returned home with only 2 1/2 hr delay. This is why I choose to fly jet2 with my kids, even if it costs a little bit more, they get you home when things go wrong. Plus when you take the costs of taking a 10kg bag with Ryanair or easyjet into account, this time jet2 was cheaper. | 5 |
EasyJet | Travelled to Belfast and back from Bristol to visit an elderly relative. Both flights on time and arrived ahead of schedule. Flight attendants welcoming and professional. I felt very safe with the stringent covid measures in place. Quick, efficient service - would recommend. Thank-you Easyjet! | 8 |
Jet2.com | Travelled to Berlin 13th of December returned on the 16th The plane was delayed due to incompetence consequentially is in our train the delay was from Berlin To Manchester | 2 |
Air Europa | Travelled to Cuba from Gatwick via Madrid December 2013 return Jan 2014. Seats reserved in advance via the charged service on website. Outward journey seats as booked return journey seat booked had already been allocated supervisor unable to change them we had queued for 2 hours at Havana airport because there were only two desks open. Inflight staff were generally unhelpful food was awful. | 1 |
Grupo IAG | Travelled to Faro and returned to Belfast. Staff where great and the flight was on time with very comfortable seating. I travel back and forward to Great Britain on a regular basis and also to Europe and Canada I will try and book Air Lingus when possible. | 10 |
EasyJet | Travelled to Faro on 15th June flight departed 30 mins late because we had to wait for an incoming flight aircraft clean and tidy staff pleasant not a lot of information from flight deck. On 25th our return flight was cancelled because of the French air traffic controllers strike. At Faro airport the Easyjet Reps who dealt with us were fantastic and very helpful in a very difficult situation. Returned on 28th aircraft left on time staff very pleasant and helpful plenty of communication from flight deck. Would travel with them again. | 7 |
EasyJet | Travelled to Faro on Friday, easy and well organised flight.No issues.Will travel with you again! Thank you. | 5 |
Ryanair | Travelled to France and back with Ryanair a few weeks ago. Delayed on way home for 1.5 hours. No big deal but they were in such a hurry they didn't re-stock the plane with (we were sitting in middle aisles and by time they reached us nothing left) There was no toilet roll or tissues in the loos and when I told stewardess my 7yr old son was cold and feeling sick they had no blankets or sick bags! Would they rather the kids were sick on the floor? Surely it would be handier to just provide a sick bag! Ryanair takes the phrase 'no frills' to a whole new level - won't be in any hurry to book with Ryanair again. Terrible airline. | 1 |
Grupo IAG | Travelled to Heathrow to Kalamata and return journey 11 days later. World Traveller (aka Economy) Class. Both flights departed on time. Return flight landed early - BUT - we then had a 1 1/4 hour wait for the baggage to be offloaded which rather ruined the journey home as we then caught a motorway closure. Flights OK - FA's (particularly on return flight) pleasant enough. But, as usual, Economy class seating was truly dreadful - no legroom at all. No better in Club class either - only the middle seat left free. Marked down because of this. Can only recommend if you are not tall. | 7 |
Norwegian | Travelled to Helsinki on Norwegian. Baggage damaged. Went immediately to report but NO staff on the desk. Lady from next desk told us they are never there but scan the QR code shown and claim online. We did this and completed the form, uploaded images of the damage and told them of our address during our stay to receive replacement. Received a confirmation reference number. Checked the site daily to see if there was any contact. Nothing. tried the link for 'live chat' daily for several day but an unable to talk to a live person. Just standard machine generated replies. Finally managed to talk to person to be told that the reference number given was 'not in our system'. Agent sent me a link to 'try again' This was a different form to complete but strangely, to complete it, I had to use the reference 'not know to system' Finally had mail from customer services saying I was out of time as claims must be made within 7 days. Now, when I reply I get machine generated message. I'm sure the QR code is intentionally linking to a useless but genuine looking claim form. Tried to mail CEO at gier.karlsenatnorwegian.com but my mail was 'Denied'. | 1 |
EasyJet | Travelled to Heraklion as a family of 3 from Edinburgh and they had allocated us seats in 3 different rows with our 6-year-old son sitting on his own. The staff stated the flight was full and they could not do anything. "how could you expect a 6-year-old child to deal with anything during the case of an emergency" While on return from Heraklion on the 16th of April 2024 we were singled out by the staff and told we were not allowed hand baggage because we haven't booked the speedy boarding and one staff member, in particular was so rude and racist and demanded us to pay 178 euros before we can board the flight, I asked if I can leave one bag and she replied you still have to pay the full amount. The same staff member had treated another family of colour very differently—discrimination at its best. Had read other reviews with people accusing them of racism and bigotry and I can now understand why. Travelled with other airlines like Jet 2 and never had any issues. Also, why do you need speedy boarding if all of the passengers go on the same bus to get to the aircraft? | 1 |
Grupo IAG | Travelled to JFK from LGW via DUB return. Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra £600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA. | 6 |
EasyJet | Travelled to Kos from Glasgow our flight was delayed for 1hr then on boarding we were then sat on tarmac for over an hour…on departing at Kos our cases took an hour!!before disembarking the stewardess then informed us that on our return flight a week later there would be NO FOOD!!so we had to bring our oown…YET AGAIN our flight was delayed both on tarmac for an hour and in airport for an hour on our return flight there was NO apology,in fact the pilot didn't even say anything to us to explain the delay !!!All in all not happy with EastJet will think twice about using them again😣 | 1 |
EasyJet | Travelled to Lanzarote and had a great time there. Easyjet flights considerably better than others we have used most notably because our request for special assistance was fulfilled. Late night return to Gatwick went smoothly with a very attentive young man to meet and greet at the aircraft before taking passengers in a wheelchair to his buggy. He even took the trouble of wheeling one pax out to the drop-off area. Great service. | 9 |
Jet2.com | Travelled to Malaga and return to Leeds Bradford with Jet 2. Although I'm not keen on the self service, put your own labels on the bag arrangement at Leeds Bradford Airport, the Jet 2 staff were helpful and all went well. The flight was on time and landed in Malaga 10 mins early. Malaga was a bit chaotic as work seems to be going on and there was a large queue to get through passport control, the advantage being the long wait meant our cases were there on the carousel and could be picked up straight away. On the return we arrived at the airport in good time and the much preferred method of being booked in at a desk applied. It was all quick and efficient. Malage airport is so much better than Leeds Bradford. Flight home was smooth and all on time. Jet 2 have been our preferred airline for several years and taking account of all things that are in their control have always been good, with friendly helpful staff | 5 |
Ryanair | Travelled to Mallorca with Ryanair on 16 July at a time when there were staffing problems at Manchester airport. We breezed through no problems at all. Plane left on time and crew were friendly and helpful. On return on 30 July we experienced another wonderful journey. Breezed through the airport and plane left a little early. Crew were lovely. When I read bad reviews about Ryanair I wonder about the people writing them!!! Have used them 3 years running now and have no complaints and only good things to say about them. | 5 |
Wizz Air | Travelled to Morocco with these grifters. Took the smallest case we own and was still charged £50 to take it on the plane. Many other people had the same and bigger cases. The weren't charged | 1 |
EasyJet | Travelled to Paris for two nights in February on an easy jet package holidayThe hotel location was in a very rough area with high crime night and dayThe transfer driver advised me not to go out at night as it was to dangerousThe second day on returning from a day out walking from the tube station my daughter and I were approached by a gang of 8 men who surrounded us (this was around 5pm and still light outside ) they were talking at us in French. It was very frightening,The first night we didn't venture out as we were too scaredThe second we got an Uber from the hotel door to a different area so we could have an evening outThere were people selling what looked like luggage on the street right outside the hotelIt definitely spoiled the break awayI hold easy jet responsible for providing a safe location for paying customersOn return I made a complaint to be told they would look into it but they would not compensateThe customer service isn't good enough | 1 |
Wizz Air | Travelled to Prague with the correct size hand luggage from Luton and everything was ok. On the return journey, the rather rude Czech lady at the gate told me my piece was too large. (How could it be as it went through perfectly from Luton and now was even emptier than before?).When placed in the checking frame, it was the perfect fit, infact well below the maximum height! I took pictures for evidence. She would not accept it and informed me that my bag was too big and I would have to pay extra for priority!She made me wait until the end and then asked for a £48.41 payment before I would be allowed on the plane. When questioned why people with bigger bags than mine were allowed through without any payment, she RUDELY barked back at me that she could not keep an eye on everyone! I saw her allow a young lad who had a big carrier bag filled with clothes hidden under his coat go through, as well as his hand luggage! Is this fair?The difference between them and me was the colour of my skin! She was clearly racist!I was made to feel like a criminal and ashamed in public.What an awful, 1st Wizz Air experience from Prague. I had heard that Eastern Europeans can be racist, but now, I clearly had evidence!That woman needs to be working with objects and not people! | 1 |
Jet2.com | Travelled to Rhodes from Newcastle on 4th September and had an issue with passports that could have ended in delay to our travel plans. The team at the airport were excellent, took control of the situation, corrected the problem and ensured that we didn't have the same situation on our return flight. Both flights were great, particularly the return flight that, despite leaving a bit late, got us back to Newcastle on time. Would definitely recommend Jet2 flights. | 5 |
Jet2.com | Travelled to Rome good flight times comfortable seats and friendly staff | 5 |
EasyJet | Travelled to Scotland so checked in early with my boarding pass. Got to the Security put my stuff through and goinaskwd to remove my shoes, I was then searched by a young foreign lady who commented you are being searched because you were slow and I replied I'm over 60 and have arthritis in both hops and knee confirmed by Orthopaedic Consultants with x-rays. I found her manner rude and ageist and totally unacceptable also at the Boarding Gate another foreign lass told me my hand luggage was too big it wouldn't fit in the even though it was the right dimensions only the feet were unable to fit in promptly told me to swipe my card it would cost me £25 and I'm on a pension, very cold calculated and bad customer service. I will never use easyJet again will go with British Airways who are friendly helpful and nice. Pull your socks up easyJet get some real human staff bit nasty uncaring selfish brats who obviously have no time for older people even though I look 10 years younger. Teach them how to treat people with respect and be kind it costs nothing. I worked in Customer service all my life and always put the customer first and we went the extra mile. My Manager received letters thanking me for my assistance empathy and help | 1 |
Jet2.com | Travelled to Tenerife from ManchesterWe ended up surrounded by 3 couples at the back of us constantly swearing and talking so loud for the whole journey. Drinking alcohol the entire flight so just got louder and language got worseStaff on the flight came up and down with drinks trolley approx 5-6 times given 2 cans a time to them. Young family sat opposite us had 2 small childrenWorst flight ever and think crew should have said something to them. 1 couple we saw arguing waiting for luggage they were that drunk. Never flying to Tenerife again with jet 2 | 3 |
Norwegian | Travelled to Tromso from London Gatwick and back. Paid for priority boarding both ways at £7pp = £28 total but there was no boarding priority either at London or Tromso. Contacted Norwegian Airlines for refund by email twice but no reply. Was also charged for Wi-Fi on outward journey but it was only available for part the journey - also no reply from Norwegian Airlines on this. Bit of a scam airline with zero customer service. | 1 |
Grupo IAG | Travelled to USA - economy class outbound and business class inbound. Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again. | 10 |
Jet2.com | Travelled using assistance due to my mobility issues staff are very helpful and friendly.I have flown with Jet2 regularly and have always been happy with my experience. | 5 |
Grupo IAG | Travelled with Aer Lingus Regional (operated by Aer Arann) return from Birmingham to Shannon. Flights early in both directions. flight attendants attentive and friendly. Plane on outward journey was 23 years old! Seats were old and tatty but nonetheless clean and comfortable. Return flight on a modern aircraft which was in immaculate condition. Comfortable leather seats made the journey more endurable and the plane was spotless. | 10 |
Grupo IAG | Travelled with BA and my bag got lost. I contacted them on the 13th of August and upto now I haven't got my bag back. If I track it, it's saying they haven't located my bag. It's been 2 weeks now, no communication, no nothing. I'm really not happy. I called them today the 28th of August and they don't know where my bag is. It's lost, they lost it. What a terrible experience. I'm furious. | 1 |
EasyJet | Travelled with EasyJet holidays to Gran Canaria, 2/8 - 9/8.Cannot fault them!!! When I booked I was cautious as I know other Package operators have reps at hotels/airports... I've never booked a package with them so was curious as to how things would flow. Outbound and RTN check in faultless. Easy to spot easyJet stand at Airport for Transfer to hotel... Well informed on RTN about time of our Transfer pick up time. Ok no rep at hotel but we found our way round well enough. That's what Google/ Maps is for.For the record after reading some reviews, Easyjet Do Not control or own Air Traffic Control, So both ways there was a 45 approx delay. Not Easyjet's fault at all. Kept me updated via App/ Text message of delay/ time changes and where to pick up my luggage too.Cannot fault their effort and keeping me updated as I am a nervous traveller. BEST EXPERIENCE I've had with package holiday provider, Will definitely be booking with Easyjet over Tui or Jet2 next time for sure. Cheaper too. | 5 |
EasyJet | Travelled with Easyjet on the 22/12/23 to go home for Christmas from London Luton to Paris CDG.My suitcase was lost then located in Luton, allegedly sent on the next flight and finally found still in London.I never had any update from Easyjet and i have tried to contact them everyday since the 22nd.My suitcase contained Christmas presents for my kids alongside my treatment to prevent my seizures.I have now been off my treatment for 8 days (i'm supposed to take it everyday)I'm flying back to London tomorrow and will probably pick up my suitcase where i left it 9 days ago…Worst experience ever | 1 |
EasyJet | Travelled with Easyjet on the 22/12/23 to go home for Christmas from Luton to Paris CDG. My suitcase was lost then located in Luton, allegedly sent on the next flight and finally found still in London. I never had any update from Easyjet and i have tried to contact them everyday since the 22nd. My suitcase contained Christmas presents for my kids alongside my treatment to prevent my seizures. I have now been off my treatment for 8 days (i’m supposed to take it everyday) I’m flying back to London tomorrow and will probably pick up my suitcase where i left it 9 days ago. Worst experience ever | 1 |
EasyJet | Travelled with Easyjet to Gran Canaria. We had to leave holiday early due to bereavement. We contacted Easyjet Holiday Customer Service who were extremely helpful and professional. They 0rganised new flights,seats and transfers. We cannot praise them enough at a very difficult time.Thank you again "Abbie" and the support team. | 5 |
Iberia | Travelled with Iberia from Amsterdam to London Luton. Boarding passes said to be present 40 mins before departure time for boarding, all passengers where sitting and waiting but airline staff showed up about 5 minutes before departure time and took forever to get organised for no apparent reason. Plane took about 20 mins to drive to the runway and pilot stopped the plane and announced that one of the brakes wasn’t working and the engine was too hot to take off so we had to remain stationary for est 10 mins. Plane eventually took off about 10 minutes before we were supposed to land in London. Flight was fast yet concerning, plane seemed to randomly accelerate and slow down abruptly and without purpose. Inside was shabby and warning signs on the wings had visibly faded to become indecipherable. Airline staff were unhelpful and did not provide Travel cards needed to access the UK, when we requested them specifically they seemed confused about what we were asking for. There was no recognition from the staff or pilot whatsoever for the significant delay until the plane started defending and a pre-recorded message apologised for the delay (as if it happened all the time so they had it ready to go). Landing was bumpy and seemed much faster than normal and getting off the plane took much longer than usual. Worst flight I’ve ever taken and the only time over ever been concerned that a plane would not land safely. Strongly discourage using this airline. | 1 |
Jet2.com | Travelled with Jet2 for 15 years. Always excellent customer service, good communication including updates and good value for money. | 5 |
Grupo AirFrance-KLM | Travelled with KLM from Copenhagen to Pisa via Amsterdam. Or at least that was what we thought we were doing. Our flight from CPH was delayed due to fog in Amsterdam. S**t happens. The flight from Ams to Pisa was equally delayed, so everything should have been fine. But due to a computerglitch that stated that the flight to Amsterdam would take 24H25min the computer thought we could not make the flight from Amsterdam to Pisa and rebooked os for the next day. No help from the gate-attendant, no help from transfer desk (closed). A danish travel agent helped get us booked on another flight the same day to Florence. But then the issue with the lugage began. KLM used a hole week to locate one suitcase in Pisa, so that one we collected an hour before going home. The other one was in Florence and was never delivered even though KLM promised emergency delivery. It took them more than another week to get it back to Denmark. The claim I made to get my expences for the lugage delay covered was only partly covered and I dont get any reply when I request the complete amount covered. Never again am I travelling with KLM if I in any way can avoid it. | 1 |
Grupo AirFrance-KLM | Travelled with KLM to and from Amsterdam. Excellent service both ways and planes on time. | 5 |
Lufthansa | Travelled with Lufthansa back in August. Ankara to London Heathrow. After waiting for over two hours at arrival for my pram, I still have not received it back, after hundreds of communications via telephone email STILL no reply. Nor received my pram. Have forked our for a new one they need to pay up! | 1 |
Norwegian | Travelled with Norwegian on 13 October to Tenerife. Comfortable seating with good leg room. En route my husband became very unwell and needed medical help and oxygen. The staff coped very well with what was a very frightening situation, reacting calmly and professionally. He has an ongoing serious illness, but made a good recovery on the plane with no more trouble. Many thanks to the crew who were so kind and concerned, we were so greatful. | 10 |
Ryanair | Travelled with Ryan Air recently and will never again they are a total rip off my family and I travelled from knock airport in Ireland only to be told we had to pay a extra £55 each including two grandchildren 10 and 4 years just because we could not check in on line before leaving Ireland evening though we were constantly trying for couple of days before leaving also staff very rude both checking in and on board people should think twice about travelling a load of rubbish and a money making racket. | 1 |
Turkish Airlines | Travelled with Turkish Airlines recently and have to say I was very impressed. The staff were lovely, the seats on the plane were extremely comfortable, plenty of films and tv programmes to choose from and the food was delicious. I would definitely travel using Turkish Airlines again. | 5 |
Turkish Airlines | Travelled with Turkish airlines to Istanbul week before last bought economy tickets and upgraded to business class when I checked in online. Arrived at Edinburgh airport for the flight and everything was perfect when we dropped our baggage off the lady was surprised we only had one hold case each at 20kg she said business class gets 40kg each of luggage and we should of bought more with us so we decided while away to do some shopping and bring an extra case back with us, the lovely lady gave us tickets for the aspire lounge and was a lovely experience flight was lovely although business class wasn't as luxurious as some other Middle Eastern airlines but was more comfortable than economy and the staff and food were lovely.THEN came the return journey we went to check in at Istanbul Turkish Airways business class desk and the guy told my partner he wasn't entitled to any hold luggage we queried this and explained we'd been told the business class luggage allowance was 40lg each we stood quite a while he said because we'd upgraded as opposed to purchased the business class ticket at the beginning we weren't entitled to luggage, lounge access or a meal on the plane he then told my partner he could have 20kg allowance ( he had 38kg as we were told on our outward journey it was 40kg each ) and charged him the difference between 20kg and 38kg around 120 euro so then I put my case on and he told me I couldn't have any allowance so I had to pay for my full 21kg he then reiterated that we weren't business class customers as we'd upgraded and not bought the ticket from the outset he said all your entitled to is the seat absolutely awful treatment by the staff at Turkish airlines in Istanbul and awful experience coming back had a lovely trip and that experience at the end ruined it all for us I have another 4 trips to Istanbul this year and will not be using Turkish airlines I'd rather walk after the way I was spoken to by staff at Turkish airlines Istanbul since being back I have tried to find an online complaints form but have been unable to find one anywhere | 1 |
Jet2.com | Travelled with a disabled family member.Service was excellent. Well taken care of with knowledgeable staff on board. | 5 |
Lufthansa | Travelled with a puppy from Canada through Frankfurt to Finland. Lufthansa booked the animal only for part of our trip that is from Frankfurt to Finland, not from Canada to Frankfurt. Received no help with lodging and return tickets and got a much too small refund. | 1 |
Jet2.com | Travelled with assistance and it was excellent at both ends of the journey. | 5 |
EasyJet | Travelled with easyJet holidays in December for the first time and couldn't fault them, to be fair everything went smoothly | 5 |
Jet2.com | Travelled with jets 2 for years. All the staff ground and air are all well trained and if your there costumer. Well nothing seems too much trouble. Ground staff in airports abroad are really valuable as part of you holiday or even flight. They know almost everything. Great 👠| 5 |
Grupo IAG | Travelled with my 2 sons ages 4 and 7. Had ordered 2 children's meals and found out at service their meals weren't on board. Due to being delayed my son's went 8 hours without a meal and I had to feed them chocolate throughout the flight. Also the inflight entertainment did not show one children's movie. Awful customer service, they won't let me talk to a manager or Senior member of staff and have forced a travel voucher upon me I did not wish to accept. | 5 |
Ryanair | Travelled with my daughter from Bhx to Malta on 04/01/2025 returned on 11/01/25 with any hassle straightforward boarding and friendly crew on both flights. Booked another holiday to Budapest in April hopefully everything will run as smoothly. | 5 |
EasyJet | Travelled with my family to Paphos on 12 march 2020 journey good. Hi was in formed that easy jet had cancelled all flights from 18th march we were coming home on 19th. The was no contact at all from easy jet either to inform us or to offer other return. We were justleft to fend for ourselves, as were others totally ignored by them. Other companies still operated like Jet 2 and B.A. who we subsequently managed to get a flight with. Even Ryan air were operating flying to Malta. I have always praised EasyJet but now will have to bedesperate to fly with them again . In my opinion they care totally uncaring for their customer in what was a desperate time. | 1 |
EasyJet | Travelled with our bag to Luton from Jersey, everything was fine. When we returned to Jersey they only then said our bag was too big and had to pay an extra 25 pounds although we flew with the exact bag to Luton. Not flying them any time soon, would rather pay an extra bit for another flight and know I wont have a surprise payment before my flight. | 1 |
Eurowings | Travelled with this company and they lost my luggage for a few days, but promised me to give me compensation of max. €30 per day so I could still buy sanitary stuff. I send them copies of the bills and I have never received a response or the money back. I am never flying with this company again. Worst travelling experience I've have until now. | 1 |
EasyJet | Travelled worldwide with many airlines This is the Worst airline ive ever used. Flight delayed 3 hours freezing cold during flight asked for blanket .dont do them seat pockets dirty with rubbish from previous flight toilet dirty. Extra charge to use overhead locker must put hand luggage infront under the seat restricting leg room .No recling seats . Very uncofortable Ridiculous charge for onboardsnacks . Would never use again and wouldnt recomend to anyone unless you want to be hearded in like cattle.Rate Out of 10 would say 1 | 1 |
EasyJet | Travellers Beware: Easyjet continue to amend their website booking procedure to trap unwary travellers into making a costly error. My wife and I have travelled with Easyjet many times before without any hitches. Lately I booked two return flights to Dubrovnik and I had difficulty in selecting Hold Baggage only. I made an error and selected double our requirement, Bye Bye our money, swallowed up into Easyjet profits. We are in our seventies and are fortunate to have lived through decades of excellent customer service. We feel sorry for younger generations who feel that poor service is the norm. | 1 |
EasyJet | Travellers beware! Flights cancelled at departure gate and you are left stranded. The travel chaos being experienced yesterday and today is shocking | 1 |
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