Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | Took 30 minutes to disembark from the time the front door opened. Back door remained closed. Missed my connecting transport. Had to purchase a new ticket. | 2 |
EasyJet | Took 30 minutes to respond. And then when I never replied within 1 minute the chat was closed and ended. Shocking | 1 |
EasyJet | Took 30mins to respond but then was very helpful and sorted everything | 4 |
EasyJet | Took 34 minutes to connect to someone on LiveChat for them to disconnect after 7 minutes due to me being called away. They had my query, they had my contact details, however I've had nothing through. All security passed also. I haven't the time to wait another 34 minutes for someone to contact me on LiveChat. Please contact me with the details on my transcript to deal with my query. Thanks.UPDATE - You'll see that easyJet replied with instructions… even when I do as they've asked below I'm still awaiting a reply from them. I'm unsure why they've said to do as below when clearly no-one gets back to you there either? Just to look good on the internet and make it look like you care? Wife is very stressed out and we're getting no help, and the departure date is very close! | 1 |
EasyJet | Took 45 minutes to get a response and then because I didnt reply within a minute chat was terminated! What a joke!! | 1 |
EasyJet | Took 55 minutes to get a response, but once I did speak to an advisor I received very professional service and quickly resolved the issue. | 3 |
Grupo AirFrance-KLM | Took 6 days and 6 hours on the phone with supporters to get my ticket - several mistakes being done by KLM - including charging me 35 euros extra - that they are not willing to refund.I had to add an Extra Seat to my reservation - and this can only be done on the phone. Finally after 5 days, the right department authorised the issuance of the ticket. I was asked to pay (on the phone) but had not seen details about the ticket. I trusted it was for the right dates, since it was an extra seat for an existing booking. But no - when I finally received my ticket, the dates of the extra item seat where wrong. Had to use one and a half more hour on the phone to get this solved.They then inform me that my new ticket costs less, but even though it was totally their mistake, they would not refund the extra money - they just give me a voucher.I will try to AVOID having to deal with KLM as much as possible - so giving me a voucher is really irritating. KLM makes the mistake, and still asks the customer to pay for their mistake.They inform me that I can do a claim - but if it takes so long for them to issue a ticket, I wonder how many hours of my time I would have to waste again, to claim my 35 euros back.To buy such a ticket with Ryan Air - it takes no extra time at all. You just buy an extra ticket and call it Extra Item Seat. How difficult can it be to implement this solution for KLM, and save my (and your supporters) time?Guessing that the price of tickets at KLM reflects the hours spent by supporters to deal with this kind of issues - in my case, more then 6. | 1 |
Turkish Airlines | Took 8 flights from DFW to Rome, and Berlin via Istanbul, between September 5, to October 1, 2023, and all 8 flights were delayed more than an hour, missed 2 connecting flights, and had to rebook and incur more expenses. They lost my luggage and it was finally delivered a week later damaged. Their web site does not offer claim processing but a feedback which goes unanswered and their staff lies about everything. Turkish air will not reimburse the expenses and extra days of trip delays, and will not credit miles for flights either, nor will do anything for inconveniences. | 1 |
Lufthansa | Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy. | 2 |
Grupo IAG | Took BA flight 0433 departing 17:45 from AMS to LHR on2 Oct 2024. At the boarding counter the BA staff required me to check in my baggage when I had specifically taken the carry on option in order to catch onward train journey on time without needing to wait for baggage reclaim. On challenging the staff (a black female) I was advised to "maybe not travel with BA" in future. Truly shocking, unempathetic and appalling behaviour coming from a BA staff member. The concerned staff member would not give her name nor was she wearing a name badge. Perhaps customers should take BA staff's advice and not travel with BA. | 1 |
Grupo IAG | Took BA from Bangalore to Vancouver via London. Ground experience with BA was nice. Ms Judy Christina at Bangalore Airport was pleasant, very helpful and pleasing for sure. My appreciations. I commend her work.Inflight was ok. Food not great. | 3 |
Turkish Airlines | Took TK from Manila to Ankara via Istanbul in Business Class with A350. I used to fly the same route with Boing 777. Both are good planes but A350 has a better concept for Privacy I guess the families with children may prefer Boing 777. Departed on time received good service and good food. Wi fi was excellent. It seems like There is some additional investment on cabin crew. This time I found them much better, well trained and service oriented. Istanbul to Ankara it was Boeing 777 which was unusual and Business class had 60 to 65% occupancy. This flight was probably the worst domestic flight experience I have ever had. Crew was so noisy talking to each other and using the trolleys to serve the meals. On the way back from Istanbul we had approximately 40 min late departure due to connecting flights and it was also a nice flight | 8 |
Turkish Airlines | Took Turkish Airlines for the first time (which I was hesitant about because I wasn't familiar with them) from LAX with a layover in Istanbul and final to Dubai. Departing LA the flight was delayed an hour we almost missed our connecting flight. On the Return from Dubai we were delayed 35 min and then even way longer on the tarmac because they were verifying passengers, like a very long time. Needless to say we ended up missing our connecting flight in Istanbul to LAX (many passengers on the plane) so we had to stay in Instanbul overnight with no suitcase, luckily I carried extra clothes for my kids and myself. They did cover the hotel which was an hour away from the airport so we were stuck in the hotel the entire time in a province that really didn't have much to it.Although they took care of accommodations the confusion of where to go first, who to speak to etc was very time consuming and have you walking around the airport like you're on a scavenger hunt. Find help, go to gage B1 where? Then what? It wasn't even the right place they don't speak English well so it was a lot of pointing and one word charade games. Upstairs downstairs upstairs downstairs. Pay a visa -which we weren't told at the Turkish Airlines help desk. It was a lot of waiting, and hunting no real help not even from the crew on board that knew many people were going to miss their flights. They should've announced what flight were missed and what to do from there. At least have a representative waiting as we deplane so they can direct us. Just a nightmare. | 3 |
Turkish Airlines | Took Turkish Airlines for the first time and will never take a second time ever. Multiple change of airline time and date, super last min, with busy daily life you have to deal with these changes multiple times frustrate us so so much. Made a mistake of booking an extra seat and called immediately multiple times only to just hear “sorry but nothing we can doâ€. I even suggested to pay extra cost on cancelation / Reschedule flight ticket willing to pay / pls help on this honest mistake, no care or kindness to provide any solution. Worse worse experience ever. I imagine it would be tough if I said it last minute but it wasn't even the case. If you want after or pre service care, dont ever take Turkish Airlines. | 3 |
Iberia | Took a 6 flight business class trip with these clowns from Madrid to Durban via LHR and Cape Town on the way out and via Johannesburg and LHR on the way back.All one world flights, allShowed my Iberia membership number on the boarding card, but only 2 of the 6 flights made it to my account points!Ironically neither Iberia operated flight was credited!How can a computerised system be this inept?Customer service just say, wait 15 days before you complain! | 3 |
Grupo IAG | Took a BA flight on 15 July 2023 from London Heathrow to Nashville, return flight on 23 July 2023. The miles for the Nashville to Heathrow have still not been credited to my account 7 months later. The miles for the return flight has been credited so not sure how BA thinks I landed in Nashville in the first place? (My partner on the same ticket and same flight has received all his miles).The BA customer service has been appalling. I have raised this time and again on the telephone, email and Twitter. The first 2 or 3 months I kept getting tossed between BA and American Airlines which was the ticket seller (BA and AA code share flight). BA lied and said its AA's fault although logically Avios is a BA programme so there is no way for AA to update miles for a BA programme - also, return flight miles are already added in by BA!Telephone - they refuse to send any emails either acknowledging the issue or even confirming what they tell you on the phone. Its very disingenuous - they basically make it impossible for you to have any record of the complaint made or updates. I even mentioned that I have nor record that I have raised the issue, what guarantee is there that BA won't turn around later and say now 6 months have passed since the flight so you should have raised it earlier. My last call was on 16 December 2023.Emails - fed up after the AA and BA ping pong, I emailed the CEO on 15 December 2023. Conveniently his email address is blocked. Note its blocked, not that you get an auto reply. Blocked implies he hasn't got your email at all so can claim innocence to knowledge of any customer problems. Once I realised that they have managed to make sure there is no record of me making the complaint, I started emailing - except there is no real email address you can use. You have to use their contact form. Needless to say, they do not send you any acknowledgement of the contact form. There is no record you have made a compliant they have received. This is the BA way - no record to the extent possible.Twitter - finally gave up and got on Twitter on 15 December 2023. Tweets on 15 December 2023. Series of inane tweets where they ask me the same information mentioned in my original tweets. Then they ask you to DM (don't want everyone else to know the appalling behaviour). DMs are answered by a BOT. Another round of inane nonsense. No response or resolution. BOT cant even understand the issue. They had to send me a case reference number but then ask me to call their helpline so we are back to step 1.Finally get an email response saying yes, we have made a total mess of things. Give us 14 days to resolve the issue. Day 12 - I email asking for an email, no response. Day 14 - comes and goes, no progress. Then get another mail asking for 14 more days. Of course, day 28 - no progress. Then another email now asking for 28 days so this now day 56. No resolution. I just got another email now asking for 28 more days. I am absolutely fed up.What really irks me that BA expects people to forget it. Most people would - its only flight miles. But flight miles have a money value! I would not be flying BA to USA. I would have flown Virgin. How many people's miles are missing thanks to BA's calculated incompetence? How much money have made off this! | 1 |
EasyJet | Took a easyjet holiday for the last time. Flight back was cancelled and the replacing flight the next day kept being delayed and ended up being late by half of a day. To top I off got flown back into the wrong airport. Then EASYJET claimed they flew us back in time so they don't have to pay compensation for the 3 hour delay. YOU FLEW US I TO THE WRONG AIRPORT AND IT TOOK 4 HOURS TO GET US BACK TO THE ORIGINAL AIRPORT FROM Which WE Have Flew out from on our holiday. CAN'T YOU BE MORE IGNORANT OF YOUR OWN INADEQUICY? Don't have any more time and money for these uncaring individuals as they simply don't have any respect to the very people paying their wages. Whata waste of time money and health over your fake lying ways of dealing with passangers. | 1 |
Vueling | Took a flight from Barcelona to Zurich. The flight was a little bit late due to bad weather but no problem. They are very strict with luggage size rules so follow them. All in all I had a good flight. Everything was ok. Recommended. Do not be scared about negative reviews. | 8 |
Eurowings | Took a flight from Berlin to Manchester via Kolne(Cologne) on our way back from the easter break. Reasonably smooth flight and on time. Seat selection online did not match with the actual one as they seemed to have changed the plane and we ended up at the very back. Seemed like some passengers were struggling to find seats. | 4 |
Ryanair | Took a flight from Bezier, France to Bristol, UK June 14.Perfect experience from A-Z and excellent quality price.Professional and friendly cabin crew.It should be noted that this low cost airline have even put on flights during the covid period. When all airlines are up and running I'll stick with Ryanair!Same experience for my December 23 flight. | 5 |
Lufthansa | Took a flight from Brussels to Frankfurt and Frankfurt to Salzburg to attend a wedding. Luggage hasn’t arrived and the reason is “they didn’t have time to move all the bags to the planeâ€. The most nonsensical excuse. They could move some but not all luggage?! I have medication that I require daily and am supposed to attend a wedding. Absolute disaster and expect better from an expensive airline. | 2 |
Grupo AirFrance-KLM | Took a flight from Colombia to Nice. Crew wore no masks. No social distancing (packed flight), arrogant crew, bad food.Airline refuses to reimburse cancelled flight despite explicit EU legislation. 3 months since the flight was cancelled and they have not even offed a voucher.Avoid this arrogant airline at all costs. | 1 |
Iberia | Took a flight from London to Madrid and purchased a check in baggage. Baggage however delayed without any explanation. On the airport, the staff refused to answer my enquiry about compensation. She just redirected me to call a so-called 7/24 hours baggage hotline for compensation and told me the baggage is expected to be delivered by 3pm the next day.The given hotline is in Spanish only with no option to switch to English. I called more than ten times and all result in an impolite staff speaking in Spanish and dropped my call. At last, I found my hotel front desk help for translation and the hotline told me the baggage will be delay another day. With no reason again !I was lost, worried and angry about my baggage delay which certainly ruined my mood of travelling while there was no help given by Iberia at all.The baggage however arrived 2 days after the my arrival.After back to London, I contacted Iberia again for the compensation of my purchase during the baggage delay period. I contacted the UK office English hotline found on the official website. Once again, there was no support provided, claiming they only handle booking related request and asked me to call the Spanish hotline. At the end, an agent helped me to fire a complaint for me but until now there was still no refund received.In conclusion, go take this airline if you don't mind repeatedly ignorance, irresponsible service and you are a good Spanish speaker. | 1 |
Vueling | Took a flight from Oslo to Barcelona to Menorca. I am 6'5" (196cm) and I could not fit into the seats at all (worst leg room I have ever experienced). No food or beverages or entertainment. Flight staff was nice and helpful. The biggest problem is that the Customer Service. My luggage was delayed for 2.5 days so I had to buy some new clothes and bathroom essentials. When I have enquired both by email and phone regarding this situation I receive no response at all. They do not even bother to answer my questions at all. I will never use Vueling again as they appear to have very little regard for their clients. | 1 |
Grupo IAG | Took a flight from vienna to london gatwick. Nice staff, nice aircraft (a321, seats with enough space for your legs) and very good prices! One of the best airlines i've ever had. And the best: you can receive your boarding pass online and reserve your seats as soon as youve booked the flight, not only 24h before departure.And they have very good hand luggage conditions (10kg + rucksack) but very loose control . So you can carry on board whatever fits in the luggage rack.Im looking forward to my next flight from vienna to milan :)I would wish, level could also take vienna-athens in their programm | 5 |
Jet2.com | Took a flight only to Greece with jet2 outbound flight was amazing, staff were very friendly and took good care of me.However return flight was somewhat different, I was missed out with the drink and food service, a customer sat next to me had to ask the staff about missing me out then they had run out of food. It was only a 4 hour flight which I'd done on numerous occasions and I do normally get something in the Airport but as it was out of season shops, bars and restaurants were closed. Be all and end all good flight for what I paid. | 4 |
Ryanair | Took a flight to Budapest, was forced to put my hand luggage in the hold at the very last minute on the runway! Wasnt even given the chance to remove my valuables from 'Hand Luggage'. Got to Budapest with 100,000 Forints (£250) stolen from my bag which I had packed for the 'cabin' as HAND LUGGAGE. If I had known this was the procedure then fine... However i thought i coyld trust ryaniar. Nope! This was not covered by travel insurance, and not able to prove..Ryanair, you absolute w**kers. I will never ever fly your pathetic , thieving airline again, nor will any of my family or friends, you ruined our holiday. Stay away, unlessu want to be robbed with no law to protect you. | 1 |
Grupo IAG | Took a flight to New York BA0117 from Heathrow checking in bags didn't go to plan wouldn't work in the self checkin my Wife asked a BA female help advisor,she completely ignored our request walked straight passed us without acknowledging we were there quite a rude woman, there was a helpful man to hand who check our reservation he advised us that we had not paid, we proved that we had he then booked us in.Took our seats as we had booked them few minutes after we were seated & a steward asked us to move, I showed her my booking confirmation but she insisted we moved, she wanted them for herself & her colleagues, so we were bumped to another seat, no information showing these seats were not available online no reserve information when we arrived, once we had moved they covered the seats with a canopy, throughout the whole trip only one streward used the seats for around 10 minutes.An older female steward seemed to have the hump with me becoming sharp when I spoke to her I did thank them when I left the aircraft in which they blank faced & ignored us.Food was ok, seating was okEntertainment kept breaking down throughout the trip my wife was sent an £80 voucher off our next flight, not too sure if BA will be our first choice next time. | 3 |
Grupo AirFrance-KLM | Took a flight with KLM for the return journey of trip to The Hague. When collecting my suitcase in London City Airport, I noticed it was damaged - a wheel was missing. Filed a compensation case - for a suitcase plus travel home (this was a £70 Uber as I could no longer use public transport with a broken suitcase). KLM Customer Service have offered £60 in total. The suitcase was 4 years old and fully functional - was purchased for £120. I was also told that the £60 included "a gesture of goodwill...making an exception in my case and reimburse part of my estimated expenses, after considering all the provided information and the age of the damaged baggage". Do you think this is fair? I now don't have a functioning suitcase. My only resolve is to spend extra money to pay for something I already had. Thanks so much KLM!!! | 1 |
EasyJet | Took a little time for someone to answer the live chat but when they did my query was very efficiently dealt with.Pleasant conversation throughout the whole experience. | 5 |
EasyJet | Took a long time to connect, agent answered all question well. Also would always prefer to talk to a human instead, although having this, when connecting from overseas, is a good alternative. Just need the wait time shortened. | 3 |
EasyJet | Took a long while for a representative but when they became available they were very helpful | 4 |
EasyJet | Took a plane from Gatwick , friendly staff, on time service. Really haappy | 5 |
Air Europa | Took a return business ticket from Paris to Caracas (UX71 and UX72).1. Arrogant and incompetent staff on both business class flights…2. On trying to update my tickets, the call centre couldn't accept payments and blamed it on my bank, implying I couldn't afford it, or that it was due to the bank's fraud department etc. Hanging up on you after 20 minutes and while paying 1€/minute being in Venezuela…3. Barely fit for purpose business class, while economy is at Ryan Air Level.Wake up Air Europa! Your clients have other options and I will never fly again with you. | 2 |
Norwegian | Took a return flight DUB-CPH-DUB at the beginning of April. I fly this route every two months and have never had a single problem with them so far. It's Ryanair-cheap but with a flag carrier quality. Planes are new well clean mostly on time staff are excellent and the entertainment is great specially for the fact that the free wi-fi does work. The only negative point is about the food sold in the plane. They don't accept any sort of cash at all and despite it's good quality it's absurdly overpriced even for Scandinavian standards. | 9 |
Grupo IAG | Took a short haul from Glasgow to Dublin and a long-haul from Dublin to Boston. Flights were on time and boarding was well-organized. The seats were comfortable but everything looked tired and not exactly pristine. IFE is nearly impossible to use as the touch-screens wouldn't respond to pressure. The meal was okay (biryani chicken) though the piece of meat was about as big as an eraser. The flight attendants (save for one very nice girl) were sulky and bored and made us all feel like we were cattle. As we left the plane the cabin attendant didn't even look up into our faces when she said goodbye. In a nutshell the price was good but the service was shocking given the generally warm nature of all the Irish folk I know. Most peculiar. | 3 |
Grupo AirFrance-KLM | Took a trip to Greece for 1 week, and just got back to Amsterdam.1. Why is it that we were told that the hand luggage was full when CLEARLY there were many spots open for hand luggage to be stored? When the stewardesses were opening and closing the storage areas, the ONLY thing that was stored in at least 6 of these storage areas were jackets. How come they send an SMS to tell you it's full? And then still have the arbitrary rule of less than 12KG if it's going to go into the luggage storage anyway?2. Why are the planes so much more cramped now. I'm 195cm. It used to be 3 seats on one side, 2 seats on the other. Now they want to pack you in like tuna fish in order to make more money. I don't have leg space. I put my leg in the aisle sometimes, but that is not an excuse to kick my leg back into my seating space EVERYTIME you pass by my seat. And when the cart comes by with the drinks, just pushes the cart against my knee, and keeps pushing it even after I say "owww that hurts" really doesn't feel like they give 2 f5cks about the passengers.3. Why am I not allowed a blanket? I asked for one, and the stewardess said "Oh sorry, that's only for the morning flight." What difference does the time make? What a poor excuse. Especially on the way back when I was on the morning flight, and they STILL refuse to give a blanket.4. The stewardesses are very unprofessional, often times skipping over passengers when offering drinks. I even asked for tea once, and they immediately forgot about it, I'm talking literal seconds. Had to press the service button for them to come by. Reading the wrong script when on the intercom. "welcome to amsterdam, please remain seated until the seatbelt sign is off" then 5 seconds later "Oh sorry, we are about to arrive in Amsterdam". Because we were still in the air when she read that.5. The plane itself felt very cheap. I never use Business/First Class, but usually there is a wall that separates the two classes, and now there's just a tiny curtain, what's the point, especially if business/first class looks no different than economy class. Also, everytime someone walks in the isle I can feel the ground bend, like it's made out of some cheap plastic. | 1 |
Grupo IAG | Took a trip to Nashville with my wife for a leisure break. Arrived at T5 and directed to the Club World check in zone to the left of the terminal. Zone seemed way too small for the number of passengers and the check in process was painfully slow. Queues for non premium cabins seemed to be much more effectively managed. Had a bite to eat at the departures lounge. Plenty of food options even though it was very busy. Flight departed from the furthest away satellite gate in C annex. Boarding was managed efficiently. I was in seat 4A in the Club Suites section. Lots of space and comfortable. Crew were + 40 on average and very friendly and attentive. I chose a salmon dish and was glad I was in 3A as they had run out by row 4! Entertainment was a little disappointing in terms of latest release movies. Meal prior to landing was not to my taste so I skipped it. Flight landed right on schedule so no complaints on that basis. | 8 |
EasyJet | Took a while to connect. But when connected, my name change request was processed very quickly. | 4 |
EasyJet | Took a while to get an advisor but all good in the end | 4 |
EasyJet | Took a while to get on but operator was helpful. | 4 |
EasyJet | Took a while to get through, but help was outstanding. Really quick easy and knowledgeable. | 4 |
EasyJet | Took a while to get through, but was helped quickly and efficiently once I got through to an advisor. | 5 |
EasyJet | Took a while to get thru but when I did my issue was sorted without a problem. | 5 |
EasyJet | Took a while to get to chat with a customer service advisor but they were great! My flight times had been changed which impacted on my holiday plans, the customer service advisor put us onto an earlier flight within minutes. 10/10 for customer service! | 5 |
EasyJet | Took a while to get to speak with an advisor but once I did, they were great, understood fully what I needed to change and sorted it very quickly. | 5 |
EasyJet | Took absolute ages to respond.Missed the connection.Disappointed by not receiving an answer to my question as i had left my name and booking reference 😕 and my question which could easily have been answered.No motivation to help the customer I feel. | 1 |
EasyJet | Took ages for someone to get in touch with me. No eta so left briefly to go to toilet and missed them! | 1 |
EasyJet | Took ages to connect to someone and then they couldn't help. It was a simple question to confirm an extra hand luggage back can be taken on with gluten free food for someone with coeliac disease if they have a doctors note, But they do not know the answer when they are supposed to be customer service. So now I have top ring special assistance. This kind of question should be an easy FAQ in my opinion | 1 |
EasyJet | Took ages to get hold of someone! No alert when chat started. Person i spoke to was great | 3 |
EasyJet | Took ages, & no one replied. Have sent an email now, hopefully someone will be able to reply | 1 |
Jet2.com | Took an eternity to get from the boarding gate to the aircraft by bus..longest ever I've done in Bristol..In Malaga took an eternity to get from Departure entrance to check in desk...Jet 2 were the LAST one...Seems to me you're quite lower down in the pecking order | 3 |
Lufthansa | Took an hour to check in when there were 15 people in the queue beside there were only 2 stands open with one of them being a business class stand. Understandable that with COVID passports it takes longer to check documents but I think it's possible to open 2 or at least 1 more desk. I was fine since I got to the airport early but there was a massive queue building up. | 2 |
Grupo AirFrance-KLM | Took business class from Bangkok to Amsterdam. The flight attendant greeted all passengers one by one before landing but SKIPPED me and my daughter! Not sure if this was careless or racist. Found it extremely rude and quite shocking for this service level! | 1 |
Jet2.com | Took care to de ice the plane before leaving, even though caused a take off delay, was reassuring | 5 |
EasyJet | Took far too long and still unresolved since incorrect information given so I can't fill in my form! | 1 |
Jet2.com | Took far too long for bus to take us to the terminal then had to wait ages for our luggage to arrive . Had to ask staff where our bags were as other peoples bags had arrived 15 minutes earlier , were told some bags still on aircraft and waited 30 minutes for them . | 2 |
EasyJet | Took far too long to connect: left after 30 mins waiting | 1 |
EasyJet | Took far too long to receive a response. The screen just sits blank while you wait. No indication of queue length or if you are moving up queue. Efficient service when agent connected but not a great experience getting to that point. | 3 |
Lufthansa | Took flight from Frankfurt to Mumbai last week. Food was pathetic, on the name of covid and less crew. No fresh snacks were served or nonveg food was given, failed to understand the reason behind it. No much options in food in spite of charging high. Seats were ok but little congested cabin for long journey. Lots of scope in improvements. | 6 |
Iberia | Took flight ib0648 from Rome to Madrid. Wasn't allowed to take my bag on board because of the crowd so I took out my notebook. When I got on the connecting flight to Bilbao I realized I had left my notebook in front of my seat. My bad. I was sure it was still there because I was one of the last to get out so I asked the stewardess to get out so I could try to retrieve it. At first she said ok but then said no because my carry on was under the plane. Asked her to make a phone call no way. "There is nothing we can do" she kept repeating Told me not to worry just contact lost n foud. When to lost and found in Bilbao told me to report on l n f website. Did that giving plane and seat etc. 6 days gone by no email no call. Tomorrow flying back through Madrid but not enough time to try to find a helpful Iberia staff. Tried calling the l &f number for Iberia Madrid 20 times always same busy ring (no automatic answering service???). Website says they are not responsible but items are usually found by staff and returned to the L&F. I suppose that only goes for books not notebooks. | 1 |
Ryanair | Took flight last week. Received great service on live chat, every crew member made the flight special for my little girl. Thank you | 5 |
EasyJet | Took forever to talk to someone and when i did, they didnt even allow me to respond in 1 minute | 1 |
EasyJet | Took hours to answer chat. Told.me it had expired several times and had.to start again. Don't know why I couldn't add.hold.bag and skis online on the first place without doing online chat. 4 hours waiting on phone to resolve a non issue. Very user unfriendly. Impossible for anyone not good at using a smart phone so stressful for a lot of elderly people | 1 |
Pegasus Airlines | Took it twice, and it was twice late.Very poorly organized | 1 |
Ryanair | Took longer to get boarding pass than the length of the short break. Spent an hour an 15 minutes sitting on the runway on the way out. Plane filthy. Ok on the way back except boarding sign came up we all lined up spent an hour waiting for any staff to appear. No explanation. Not again for me Ryanair. Rather pay more. Too many add ons for me. I like to pay and go. Not have to keep paying for bits that should come with the flight. | 1 |
Jet2.com | Took mobility scooter on board at Almeria Airport when we got to Manchester it was left in hold.Not a happy bunny. | 3 |
Grupo AirFrance-KLM | Took money from my account that I didn't authorise being taking alls I've been offers is an apology no actual refund!When I first rang up I was told I did not even have a booking and no one could speak to me because I'm my reference number was incorrect - it was the one I had been provided with so another mistake on this shambles of a company behalf. Would not get me a manager because I 'didn't have a reference number'Then I rang and spoke to someone else who told me I did have a booking but still would not get me a manager.Finally got a reply over email but was just an apology, that doesn't give me the money back they have taken from my account!! | 1 |
Ryanair | Took months to get a refund... ended up having to do a charge back via my bank as Ryan air refused to refund me despite cancelling my flight! Luckily I have a good bank who got my refund sorted within a week!! | 1 |
Grupo AirFrance-KLM | Took my handbaggage sized backpack - flight was not even full- plenty of space for luggage - had to carry my laptop in a tote bag with zero protection | 1 |
EasyJet | Took my money for a flight in 2020 which never happened due to the pandemic. Shortly after they changed their log ins for existing accounts so, mysteriously all previous details disappeared. I'd done an email clean out so, they took my money, the plane never flew and I have no redress. I will never fly with them again. | 1 |
EasyJet | Took my money for seats and baggage and they have cancelled the flight without refunding me.Small claims court...…………. | 1 |
Ryanair | Took my money quick enough for flights to Alicante last year. However, despite being given clear advice by the government not to fly to Spain they continue to force me to either use or lose my ticket. Keep my money. Myself and thousands of others will never book with you again. I hope Mr O Leary gets corona virus and his dreadful thieving Irish Company goes bust. | 1 |
Iberia | Took my money, cancelled the ticket and didn´t inform about it. Really bad digital services. Not to be trusted. | 1 |
Ryanair | Took my money, lost my bag and then insisted it wasn't their fault. Clowns. | 1 |
Wizz Air | Took my money. Didn't give me my flights as booked. Customer services are refusing to discuss with me. | 1 |
Ryanair | Took nearly 2hrs to get served a drink on a flight that took only 2hrs 20min. Then they'd sold out of nearly everything food and drink, also no ice left. We asked why, the stewerdess said because weve been somewhere before and its a late flight . Well they knew the flight was scheduled , you'd think theyd have restocked . The same stewardess, i thought was unprofessional , talking about her cherry tatoo on her backside. Maybe if shed have done less talking we'd have got served earlier . | 1 |
EasyJet | Took nearly 40mins to chat then when operator came on was just about to reply and they ended the chat | 1 |
Jet2.com | Took off Terminal1 Landed Terminal 2.Buses not available to get to car in M&G in T1Long walk with baggageUnannounced change.Not welcome, unpleasant experience. | 1 |
Jet2.com | Took off a little late but captain made up time and we arrived ahead of schedule. Usual frindly service | 5 |
Jet2.com | Took off in a howling gale from Leeds. Didn't expect to depart in such awful conditions, smooth flight -well done air crew.Only issue was that the plane had no new supplies added in Leeds, so a limited menu. | 4 |
Jet2.com | Took off on time - arrived early - sufficient duty free on board - helpful cabin staff | 5 |
Jet2.com | Took off on time and arrived early. Cabin staff very good. | 5 |
Jet2.com | Took off on time and nice flight | 4 |
Jet2.com | Took off on time and returned on time. Flight crew attentive and nice | 5 |
Jet2.com | Took off on time, comfortable flight, with good, friendly service | 5 |
Jet2.com | Took off on time, for a change, and arrived at Edinburgh early!Flight home was expensive due to it being an afternoon flight, the late evening flights are murder hence cheaper! | 4 |
Grupo AirFrance-KLM | Took out insurance on my travel with a KLM partner (Allianz) they want a cancellation number for a claim, fair enough. 3 calls to KLM, a different story each time but it appears that if I cancel my booking my insurance is invalid, conversely I can't claim for my flight without a cancellation number so the insurance is worthless. Still it only 3 x 30 minute conversations to discover that I've just lost £8,000. | 1 |
EasyJet | Took over 20 minutes to get back to me. Then bigger off coz I'm not at my phone. Poor service yet again | 1 |
EasyJet | Took over 30mins to respond. Not very helpful | 3 |
EasyJet | Took over 80 minutes to find out that the matter of not being able to input passenger details still couldnt be resolved by 3 separate online chats, and that it was being escalated to an I.T. team. | 1 |
Ryanair | Took over an hour to board an already late plane. Rather than let us sit comfortably in the terminal we all stood for 45 minutes outside the plane in the cold and wind. Nice if you like watching the crew empty crap out of the plane, which is better than Ryanair service to be honest. Once boarded the chaos continued as bags people bought got jumbled up and we had a completely avoidable security alert as staff comically asked for the owners of three bags like some kind of quiz show. Currently 90 minutes late and still not taken off.. they should be banned from operating as an airline! | 1 |
EasyJet | Took over an hour to respond | 1 |
Pegasus Airlines | Took payment twice without providing the ticket! I was informed by a very high-handed and dismissive customer service assistant that this error sometimes occurs with international payments. (So they can keep a fleet of passenger jets in the air but can't correctly process international payments via their website? What a joke.) I was told that if the funds aren't refunded within 10 days I will need to file a refund request. Utterly outrageous and unacceptable! Your mistake, you put it right, immediately! Not in 10 days! Still chasing a refund for one of the payments. To add insult to injury, when I finally managed to purchase the ticket successfully the price had gone up by 150TL (£15). Disappointing that this had to tarnish what was an otherwise delightful trip to Turkey. Shame on you, Pegasus Airlines. | 1 |
EasyJet | Took payment, no receipt from 83 year old man. | 1 |
EasyJet | Took quite a long time to get through, but once I did the CSA was knowledgeable and resolved the issue quickly | 4 |
EasyJet | Took return flights from Manchester to Amsterdam on 14/11 with a return on the 18/11. Using the Easyjet App, I was able to place my boarding passes into my Google wallet very easily and intuitively. Flights were on time. Boarding well managed. The aircraft was very clean and the on-board services very good. My only small criticism would be that nobody seemed to know if they had Speedy Boarding or not. Apparently, it will say SB on the boarding pass somewhere but there are contradictory notices around the boarding gate. For example: 'Speedy Boarding: Passengers with certain bags in the hold etc'. Otherwise, an excellent service out and back. | 4 |
EasyJet | Took so long to connect to advisor, and the advisor was taken so long to reply nor he was reading or understanding what need to be done | 1 |
EasyJet | Took so long to respond that I abandoned chat. Then when I returned after an hour it said chat still live and I had to wait. Waited but still kept getting same message, have given up trying to book my flights | 1 |
EasyJet | Took some time and did not resolve the issue | 2 |
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