Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Turkish Airlines prices are competitive and seats are good. Arriving on Zurich airport I went to pick up my boarding passes, since a digital version appears not to be one of the options. They could only hand over the first leg to Istanbul as they had computer problems. "Doesn't matter, you are flying Business" was their response. Arriving in Istanbul I visited the transfer desk. Rarely does one see people who put so little effort into their job, truly amazing. On other business class flights I made had staff try make you feel comfortable and welcome but not on Turkish. The worst thing is that chances are you'll pass through Istanbul airport. Absence of priority boarding, many busses and an airport probably the perfect size for 25% of the travellers it actually welcomes on a daily basis. | 4 |
Turkish Airlines | Turkish Airlines profited from my fathers death on their plane. My parents were travelling from Istanbul to Sydney with a stopover in Malaysia KL. For unknown (according to Thailand Doctors) reason my father died on the plane and the plane made an emergency landing in Phuket Thailand. They sent my dead father and mother to the hospital by ambulance even though he was dead for a couple of hours. We received one phone call by the hostess to say they were being taken to hospital and confirming my father had died already even though Turkish airlines have in their reports that he died in hospital. I'm guessing to avoid any responsibility. For the next several hours, every family member including grandkids were calling Phuket hospitals trying to find my mother. Imagine your 72 year old mother who has severe asthma, Crohn's disease and has had triple heart by-pass surgery stuck in a foreign country with high humidity with limited English. No thanks to Turkish airlines we tracked down my parents to a hospital ourselves. We are grateful for the Thai people whom were very nice to my mother. They police took her to the hotel across the road which was kind of them. However, my mother who had just lost her husband of nearly 55 years, in complete numbness and shock had to stay 3 nights in Thailand until a negative Covid test came back. That was the earliest I was able to get my mother out of there. Costs - Hotel & food about $300, Covid test $200, Compulsory Insurance during the brief stay $300. Now comes to my father, I received an invoice to the amount around $5,760 which around $2,500 was to go to Turkish Airlines fees to repatriate my father back to Turkey. We asked Turkish airlines to take some responsibility and at least waive their fees. They said no. So family members chipped in and paid the total bill. And even though Turkish airlines is profiting by $2,500, they have not apologised and accepted any responsibility in the way my mother was dumped and treated, not to mention keeping family members in the dark. Believe it or not they are still reviewing whether they get a refund for the unused tickets form KL to Sydney. Currently my father's repatriation flight was due to leave last night but was cancelled apparently due to "mechanical issues" so my fathers body is stuck in limbo unknown when next flight will be, even though we had made all the bookings on the receiving end. The costs keep growing and yet no apology from Turkish airlines still. | 1 |
Turkish Airlines | Turkish Airlines refund/cancellation promises a full-on scam.I have bought a ticket from Kuala Lumpur to Vienna (round trip) and because of the change in my plans, I have changed my flights 2 times. and every time I made sure that I booked a flight that has a cancel option. I also have an email from Turkish Airlines that clearly shows that my flight ticket is refundable with a small penalty. The total amount that I have paid for this ticket is MYR13,158 (~=USD2,631) and now that my trip is not happening and I want to refund, the refund amount that is showing to me is MYR756 (~=USD151). I called their customer service twice and each time after 40 minutes of talking they said that they couldn't help. Because of one of the connections my flight ticket is T class which is non-refundable. My flight is still 5 days away. This is a total scam. I have a clear email from them saying I can refund and here I am paying USD2600 and receiving USD151. For a service that I'm not going to use. And it's not that the flight has passed or it's less than 12 hours or whatever | 1 |
Turkish Airlines | Turkish Airlines refused to correct the order of the first and middle name on a ticket and made us purchase another ticket. I’m stunned that a simple mistake and correction will cost me 1,000.00 more to purchase another ticket. I’m disappointed that they didn’t take the high road. Again nothing changed not date, flight nothing except the first first name and middle name got input into the form incorrectly. I’m extremely disappointed with their decision and won’t fly them again. | 1 |
Turkish Airlines | Turkish Airlines ripped me off with charges and fees. They are not transparent and profiteer at the expense of their customers. Trying to deal with their complaints department is entirely unsatisfactory. Choose another airline | 1 |
Turkish Airlines | Turkish Airlines separated me from my family because the passport issued and accepted by Italian authorities was not new enough for them. It is a third world airline with an authoritarian attitude towards customers. To be avoided by civilized travellers. | 1 |
Turkish Airlines | Turkish Airlines should change its slogan to, "First world in-flight service, third world customer service." I inadvertently booked two identical business class tickets, on separate reservations, for myself to fly to Dubai on Turkish Airlines. I showed up at the airport and boarded a Turkish flight to Dubai with no issues. I arrived in Dubai with no apparent problems. On the return flight, I was denied boarding, with Turkish claiming I had not used my ticket to arrive in Dubai, resulting in an automatic cancellation. What seems to have happened, after many many interactions with their horrible feedback form-based customer service, was that Turkish determined that since I didn't use one outbound ticket, they would cancel both of them. Of course they have no policy that states this anywhere. At best, it's a flaw in their computer system. Turkish has refused to acknowledge I was even on an outbound flight to Dubai even though I have sent copies of the frequent flyer mileage I obtained from these flights. Turkish will not confirm that I'll receive a refund minus penalities on the completely unused ticket. They will not acknowledge that I was on any Turkish flight and pretend they were both no-shows. They won't rebook me for a return flight. Speaking to someone on the phone is completely useless. No one that you actually talk to can solve the problem or has any power to do anything. Turkish uses a feedback form approach that no other major airline uses. It's truly bottom of the barrel customer service. It's like talking to a wall. At the end of the day, I paid more than $4,000 for Turkish Airlines to fly me to Dubai and then leave me there stranded. | 1 |
Turkish Airlines | Turkish Airlines should change its slogan to, "First world in-flight service, third world customer service."Here's my situation. I inadvertently booked two identical business class tickets, on separate reservations, for myself to fly to Dubai on Turkish Airlines. I showed up at the airport and boarded a Turkish flight to Dubai with no issues. I arrived in Dubai with no apparent problems. On the return flight, I was denied boarding, with Turkish claiming I had not used my ticket to arrive in Dubai, resulting in an automatic cancellation. What seems to have happened, after many many interactions with their horrible feedback form-based customer service, was that Turkish determined that since I didn't use one outbound ticket, they would cancel both of them. They have no policy that states this anywhere. At best, it's a flaw in their computer system. Turkish has refused to acknowledge I was even on an outbound flight to Dubai even though I have sent copies of the frequent flyer mileage I obtained from these flights.Turkish will not confirm that I'll receive a refund minus penalities on the completely unused ticket. They will not acknowledge that I was on any Turkish flight and pretend they were both no-shows. They won't rebook me for a return flight. Speaking to someone on the phone is completely useless. No one that you actually talk to can solve the problem or has any power to do anything. Turkish uses a feedback form approach that no other major airline uses. It's truly bottom of the barrel customer service. It's like talking to a wall.At the end of the day, I paid more than $4,000 for Turkish Airlines to fly me to Dubai and then leave me there stranded. | 1 |
Turkish Airlines | Turkish Airlines sold me a seat (for two flights) which supposed to be an exit seat with extra area. I paid the amounts twice and found out that these are just regular seats. | 1 |
Turkish Airlines | Turkish Airlines sold too many tickets for my flight and then refused to grant me access to the airplane, even though I bought the flight ticket months in advance. As a compensation, I was offered 400 euro's, but that seems to have been a fraudulent promise. I already filled in and signed all the necessary forms at the airport, but as then later told I had to do it again online. I subsequently did, over and over again. First they will find new excuses not to pay (wanting wet blue ink, instead of an online signature for example, even though that was not specified and it takes a month to reply that). Then if you get all the details right and they cannot think of another excuse not to pay, they will just ignore you. It's been more than a year now, and countless e-mails and forms filed. Nothing has been paid yet. I do not recommend anyone flying with Turkish Airlines. | 1 |
Turkish Airlines | Turkish Airlines sold us a non-existent ticket, and now blocks any kind of refund.During the Covid19 crisis Turkish Airlines kept on selling tickets on routes to China which did not exist, while other airlines suspended their sales. Predictably, and despite the warm reassurance of their customer service who we contacted several times before the purchase, the flight got canceled and rescheduled - three times, before being canceled altogether. As it turns out, "when a flight has been previously changed, it cannot be refunded from the website or the call center, please get in touch with our sales offices". And of course, the sales offices can never be reached, over the phone or by email, at any time of the day. It's been three months, and we are still getting stonewalled by their customer service. One of their agents even suggested over the phone that the offices might have been closed... | 1 |
Turkish Airlines | Turkish Airlines stole my money ! Extremely disappointed with Turkish Airlines' service! I booked a flight through their website, only to receive an email a few days later stating that the flight had been cancelled. When I reached out to them for a refund, they outright rejected my request. I expect better treatment and transparency regarding flight cancellations. | 1 |
Turkish Airlines | Turkish Airlines the worst AirlinesWhere are they to give 5 minutes time for them self to read the quality of them company to see customer reviews and what's going on.After all this bad reviews from customer you never seen even one comment from turkish airline to apologise from customer's and customer's experienceNever ever travel with turkish airline | 1 |
Turkish Airlines | Turkish Airlines use to be a good company, COVID is the perfect excuse to lower everything in business class with no sense at all. Business lounge closed. Extremely poor lunch box on 4.5 hour international flight and 1.5 hour domestic flight. You are even not entitled to have a glass of water. We used our last miles for a reward ticket and will move to another company who have the respect of a customer who pays 3 to 5 time more for his flight than in economy. | 1 |
Turkish Airlines | Turkish Airlines used to be one of the worlds best, in my opinion, with excellent planes, flight services, and support. Unfortunately, there has perhaps been a change of senior management or something to that effect, as they have in my estimation become just another third world country airline. I have been trying to reserve an airline flight out of Turkey, unable to do so on their website, and in each of two calls to their "customer service" line, they have put me on hold, only to hang up one me. In one instance, the young lady was literally typing on her keyboard when she disconnected. This is the most pathetic customer support experience I have ever had. I have over 30,000 miles of frequent flier miles with this airline, but fortunately have the ability to put them to use with other airlines. I will never go to TK airlines other than a last resort again. | 3 |
Turkish Airlines | Turkish Airlines was a disaster. My new expensive Samsonite bag was damaged during my flight and when I tried to file a claim, the airline refused to pay for the caused damage. The process of filing a complaint is exceptionally complicated and they made sure you gave up and decided not to file it. If you took one day, however, they will demand non-existent receipts, which of course you don't have. | 1 |
Turkish Airlines | Turkish Airlines was less expensive than other airlines but by no means 'cheap'. Unfortunately the poor service was just that, cheap. I flew out of Melbourne on 2 October 2024 and when checking in I was told "no luggage would be loaded on to the flight due to a technical issue but would be delivered within 24 hours". When checking in my luggage I was given a tag to attach to it which included Istanbul hotel name, my contact number and email address. When arriving at Istanbul airport, I also completed a form with those same details at the airline's baggage services office. I then spent the next 36 hours close to the hotel waiting for the airline to contact me. In frustration on day 2 of the stopover the hotel contacted the airline on my behalf to find out where my luggage was. The hotel staff member was told that the airline had tried to contact me but with no success. Nonsense! There were no missed phone calls or an email. To add to my frustration the airline then said it couldn't deliver the bag for at least another 24 hours - after I was due to leave for Copenhagen. So what was the point of providing all the contact details to the airline in the first place. In desperation to (hopefully) avoid my luggage following me on my travels for the next 5 weeks, I went to the airport at 6am on my day of departure to try and find my luggage. Eventually, after filling out the same 'delayed luggage' form that I had previously completed twice more, my luggage was located and returned to me in time for me to check in for my flight to Copenhagen and without a word of apology for the awful customer service. To add insult to injury, for the entire flight from Melbourne to Istanbul, the in-flight entertainment system in parts of the Business Class cabin either didn't work or with a very limited selection, also due to a technical issue. The cabin crew were mostly offhand to me at best for the flight. Poor in-flight service, limited announcements made (what passengers needed to do at the Singapore stopover etc) and although the airline prides itself on its Business Class food, it was no better than other airlines. It seems that Turkish has expanded too quickly without having appropriate levels of staff training including their non-Turkish language skills. | 2 |
Turkish Airlines | Turkish Airlines' customer service is utter rubbish! Sometimes the agents are difficult to understand and will tell you different things to each other! Failed to give trip.com a price for changing my wife's flight when trip.com requested it from them. With less than 24hours before the flight had to go through Turkish Airlines directly to change the date of the flight and they messed up - they cancelled my wife's original flight before the booking for the new flight had been completed due to a problem with their electronic debit/credit card payment system over the phone, which kept failing! I waited and re-tried several times over the course of the night without sleeping! So now my wife had no booked flight and apparently I needed to go all the way to Heathrow (instead of Gatwick which was the departure airport for my wife's flight) to complete payment but for some reason I had to do that by a certain time otherwise I would have to pay a no-show fee for the flight they already cancelled!? Meanwhile another guy tells me I don't even need to go because the flight is already booked while another guy tells me to call back on a number that doesn't even work (despite me telling him that when he gave it to me)! In the end trip.com helped sort out the flight change. This airline is a joke! | 1 |
Turkish Airlines | Turkish Airlines' utter disregard for passenger well-being is appalling. Despite a 7-hour delay on my flight, the airline refused to offer compensation as promised in their own policies. Stranded on a plane for 4 hours with no water, food, or explanations, it's clear their priority is profit over people. Their empty apologies and lack of accountability are a disgrace to the industry. Avoid at all costs unless you enjoy being treated like cattle. Shameful. | 1 |
Turkish Airlines | Turkish Airlines* AMS - ISTANBUL TK7769Crew was friendly and professional, helpful, everything was great.* ISTANBUL- AMS TK19551. My seat was changed from an emergency door seat to a window seat 21A, emergency door seats costs more and even if the plane has been changed we should be compensated with a similar seat, emergency seat in most cases means that the person will not be comfortable in a regular one regardless if it's a hight thing or a medical condition.2. Person in front in me pushed his seat to the back and I barely had any space to move.3. No meals options (they don't know what's in the food), in case of allergies this might cause a crisis considering that I'm allergic to garlic, flight attendant didn't offer any options considering that I'm vegetarian and allergic to garlic, she didn't even check if the pasta has garlic or not, she just moved on to the next seat without offering a piece of bread which she was giving away to everyone, not a piece of cake, literally nothing.4. Lack of customer service, the gate number was not shown yet on screens, I asked the Turkish airlines desk and they simply said they don't know and that the passport control will tell me to which gate I should go, it was diabolical.5. Finally asked the flight attendant to ask the man in front of me to un- reclien his seat as he crushed my glass of water while reclining not taking in consideration that I'm drinking and the girl who's sitting next to me was eating (the man and his wife reclined while my water was on the tray and the food was still on the girl's tray).6. Flight attendant offered seating me in the middle row, I thanked her and politely declined as I don't feel comfortable being surrounded by 2 people while I payed for an emergency door seat, she said this all what I can offer.Notes:1. I do understand that sometimes people are tired but that doesn't mean that the customer should be ignored in such a degrading way.2. Plane was clean.3. Crew seemed friendly but obviously not helpful.3. Boarding was fast and organized.4. Landing was smooth. | 1 |
Turkish Airlines | Turkish Airlines, not fit for purpose. Embarrassing customer service, clueless untrained staff, unhelpful. They cancel your flight = your problem, not theirs. Shame on TA, they can't claim to be a good airline. | 1 |
Turkish Airlines | Turkish Airlines, your customer service is completely unacceptable!For over two months, I have been trying to modify my ticket with a waiver that was already granted, yet I have faced nothing but delays, misinformation, and ignored requests.- First contacted customer service in December 2024, was told "someone will call" —no one did.- Called 10+ times, waited 30+ minutes per call, only to be told there was a system issue.- Submitted a feedback form, waited 20 days for a reply.- Given a code that couldn't even be used over the phone, was told to physically visit a ticket office.- Traveled to the CDG Airport ticket office, only to be told "you need to go to Turkey." Completely illogical!- Reached out again and again, only to be told"someone will contact you"—yet no one ever did.- Finally got a call, but after requesting a call back in 20 minutes, no one followed up.- Turkish Airlines refuses to communicate properly and seems to be deliberately delaying my request.This is not how a professional airline should treat its passengers. I expect an immediate resolution.If not, I will be escalating this issue through consumer protection authorities and other legal channels.#turkishairlines #customerservicefail | 1 |
Turkish Airlines | Turkish Airlines.I will write down as specific as possible with no any exaggeration.I swear I just write only the truth that I experienced at this Turkish Airlines.First, I am going to share Airplane info and time.Every time is local time.Every airplane were Turkish Airlines.--------------------------------------------------------1. Brussels to IstanbulOriginal Time: 2024-11-21 18:10Estimated Delayed: 2024-11-21 20:30Actual Take off: 2024-11-21 About 21:00Actual Landing: 2024-11-22 About 02:15-> It was delayed officially 2hr 20min, actually 2hr 50min.2. Istanbul to Seoul/Incheon(Missed)Original Reserved Time: 2024-11-22 02:20-> Missed the flight by above airplane delay.3. Istanbul to Seoul/IncheonOriginal Time: 2024-11-22 17:10Estimated Delayed: 2024-11-22 18:55Actual Take off: 2024-11-21 About 19:10Actual Landing: 2024-11-22 About 11:12-> It was delayed officially 1hr 45min, actually 2hr.--------------------------------------------------------Most humiliating experience that I have experienced before even compare to any LCC Airlines.I will explain the reasons below.1. Nobody help me.-> As you can see above, I missed Airplane which was going to Seoul/Incheon because of Turkish Airlines Airplane dealyed. Very very embarrassed.At the service center, they arranged next flight and hotel. She said I should go to the Turkish Airline hotel desk which is in Istanbul Airport 1st floor.I went to there and he said "wait on there and employee take you to hotel".I waited "2 hours" on there "2 hours".Nobody help me even if I asked Turkish Airline hotel desk employee. I was begging to them because I was so tired due to the delay of the previous Turkish Airlines flight. It was about 03:30 to 05:30.Imagine being alone in a foreign land, not knowing anyone, and the only airline employees who can help you ignoring you. All the other customers who arrived later than me were already leaving, but some people, including me, were still not taken to the hotel.Every employee said "My friend, I don't know, I can't help you. I am busy. Do not ask me. Just wait on there. 2 hours? Anyway wait on there"I'm your customer, not your friend. And even friends don't treat each other like that.So, I gave up and returned to the departure hall because that moment was so humiliating and so stressful, I held out for "14 hours" on the airport bench. I slept on the floor because I was desperately tired. What's more frustrating is that the re-arranged flight was also delayed again. I ate by myself I bought water by myself all by myself even if this disaster happend by Turkish Airlines flight delay.2. Frequent flight delay-> As you can see from the flight information above, flight delays are very frequent.If the flight to Seoul/Incheon on 2024-11-21 had been delayed, I might have been able to catch it. But it wasn't delayed. What this means is that Turkish Airlines flight schedule delays are very frequent, but not all of them are delayed, so they are unpredictable and you can never be sure about your connection.I have been on over 40 flights so far include LCC and this is the first time I have experienced such unacceptable delays and service and I never want to experience it again."I spent the time 17 hours at the Istanbul airport when go back my country, I slept outdoors for 14 hours by Turkish Airlines airplane delay" | 1 |
Turkish Airlines | Turkish Airlines: When Individual Excellence Exposes Systemic FailuresOverviewAs a long-standing Business Class passenger with Turkish Airlines, our recent November 1st flight from Miami to Istanbul encapsulated both the airline's greatest strength - its capable individual staff members - and its devastating systemic weaknesses. This dichotomy was perfectly illustrated through the exceptional service of flight attendant Berke, whose professional excellence only served to highlight how far the overall airline has fallen from international standards.The bright spot: individual excellenceFlight attendant Berke demonstrated what Turkish Airlines could be at its best:- Exceptional attention to passenger needs- Consistent professionalism throughout the long-haul flight- Genuine warmth and dedication to service- Proactive problem-solving approachSystemic failures: A pattern of decline1. Deteriorating Service Culture- Widespread indifference among staff, with Berke being a notable exception- Lack of basic courtesy in passenger interactions- Unprofessional handling of routine situations (such as toilet queues)- Clear disconnect between Business Class pricing and service delivery2. Customer support breakdown- Dysfunctional feedback system that appears designed to deflect rather than resolve- Absence of effective real-time problem resolution- Pattern of ignoring or dismissing legitimate customer concerns- Financial implications of system errors left unaddressed3. Business class seat assignment issues- Arbitrary changes to pre-booked seats, even those reserved 12 months in advance- Suspicious pattern of "operational reasons" favoring certain passenger groups- Consistent separation of traveling companions without valid justification- Apparent preferential treatment for certain passengersThe business impactThe premium pricing of Business Class creates legitimate expectations for:- Consistent service excellence- Respect for bookings and arrangements- Professional problem resolution- Equal treatment of all passengersInstead, we find:- Isolated instances of excellence amid systematic mediocrity- Disregard for passenger comfort and convenience- Ineffective customer service infrastructure- Declining standards that fail to justify premium pricingRequired Actions1. Service culture reform- Standardize service excellence across all staff- Implement accountability measures- Enhance staff training and motivation2. Customer support overhaul- Create effective real-time problem resolution systems- Establish transparent feedback mechanisms- Implement fair compensation policies3. Business Class Standards- Honor seat assignments- Eliminate discriminatory practices- Maintain consistent service levelsConclusionThe moniker "Sick Airline of Europe" is unfortunately fitting for an organization that shows such disparity between individual capability and systemic dysfunction. While employees like Berke prove that excellence is possible, the airline's broader issues suggest a deeply rooted malaise requiring immediate attention.Just as the Ottoman Empire's decline earned it the title "Sick Man of Europe," Turkish Airlines risks a similar fate if it continues to ignore these systemic issues. The airline must decide whether it wishes to build on the excellence shown by staff like Berke or continue down a path of declining standards and lost customer loyalty.Our experiences span years of travel, and these observations reflect persistent patterns rather than isolated incidents. Without substantial reform, Turkish Airlines risks losing its remaining loyal customers to competitors who better understand the value of consistent service excellence. | 2 |
Turkish Airlines | Turkish Arilines were fast to help me and compensated me thoroughly after an unexpected schedule change.I would prefer to always fly with them in the future. | 5 |
Turkish Airlines | Turkish Harami YollarıAirport stuff rude, racist, and sexists. This was on the flight on the 5th of January 2024, at 10-12:00, Gate B3B and B3A. Very bad gate agents that denied us boarding and were racially and sexually harassing us. Especially a guy called Jamil/Jamal. They should be fired and pressed charges against. They tarnish the Turkish reputation. | 1 |
Pegasus Airlines | Turkish SCAM Airline !! - Please avoid !! They cancelled my flight (7Q8HSP SAW -TLV) twice for no reason, and when i changed the flight, they did not let me checkin, so they could cancel my ticket and get the money ... They refunded me less than 10% of the money... Its a notorious scam run by Turkish Mafia.. Please avoid... They only try to cheat and loot innocent foreigners .. When you try to book, the customer service responds to you.. when you have an issue they shout on you and shoo you away ! | 1 |
Turkish Airlines | Turkish airline delayed their passenger with out giving us information at Lagos airport on 29.10.2020 for more than 12 hours because they were not paying their local staff and where arguing with the airport union.They didn't care to even alert us of what is happening women and children got tired and it was terrible.there website doesn't work and they keep on relying technical error for any thing you do ... like purchasing a ticket of transferring mules etcsame for their feedback system , when ever you send a feed back asking or requesting for something the totally reply the opposite direction .very very unprofessional airline | 1 |
Turkish Airlines | Turkish airline has lately announced various posts lauding their desire to be a trusted alternative into the Australian Airliline "desirable" Options. However!This is an actual (now) experienceTurkish Airlines, Sent a Flight Change Email which resulted in a serious risk to our booked cruise boarding.We sent an urgent request to both or Online Booking Agency and Turkish Aiirlines to cancel the total BC booking, Similar msg sent to both ,Quote ."We have very tight connection in Copenhagen onto a cruise departing at 10pm (flight arrival now dubious at 6PMm +) and any delay due to now short transfer windowi n our KL to IST flight would result in a Catastrophe."Response from each party was to contact "other party"This morning I rang local listed # Our Call Centers+61 1 800750849 for Australia (which I had used before Dec 24 and was connected to local (Simon) Representative). This time was connected to an Internationals Turkish airline representative, who , offered to cancel the flights (AUD 7&K+PP), but wait, by issuing "Turkish Airlnes Vouchers"!? No refund possible!!!While having never seen any voucher condition or reference on our booking or Turkish T& C web pages), I requested a refund I was informed, he can't do that, only issue vouchers and if we want a refund. You need to contact Australian OfficeHere comes the problem1I rang again via only TK listed # via Miles and More" press 1 and asked your rep for the australian Sydney office phone #. after some delay he came back on to say "there appears to be no Australian office Customer Service available #',He suggest contact via Sydney Email contactDid that, left Mob # and awaiing call back!Why did Sydney Customer Service cancell phone service?? (resulting in no Australia service?? | 2 |
Turkish Airlines | Turkish airlines cancelled our flight for August and said we would be refunded. No refund was received and when we managed to contact them we were told that we had to visit an office to get the refund, over a 200 mile round trip to the airport, even though we booked online. Without any other choice we did this 2 weeks ago, were told the refund had been actioned and would be received in 3-4 days. We are on our second visit to the office and still don't have a refund. Really awful company to deal with, apparently no management or supervisors and no concern for customers once they have your money. Avoid at all costs. | 1 |
Turkish Airlines | Turkish airlines changed our flight time which was fine, on the email it asked me to go online to confirm I was happy with the change, their online system wasn't working and kept saying I couldn't change to the new time as there was less than an hour between the transfer (there wasn't)I tried various times but in the end had no choice other than to call them… the short call cost me £20!!I complained and explained that I wouldn't have had to call if their system wasn't down and I was only contacting them in the first place due to an amendment THEY made, their response was that they couldn't detect any system issues on the day I called so they wouldn't be doing anything else to help.I tried to find an alternative contact method for them at the time but couldn't find one so be warned, if you need to contact them be prepared for a high call charge!!Really disappointed at their response since the only reason I had to call them in the first place was due to a change they'd made, not one I'd requested! | 1 |
Turkish Airlines | Turkish airlines charge me 5.500 dkk for a Cancellation fee on my ticket after a 4 days, my plans change and l have to cancel. which l had a 40 days until the flight date. I m sorry to say but THY you guys are thief | 1 |
Turkish Airlines | Turkish airlines decided to change on their own initiatives the dates of our travels (moving a departure on April 6 to April 1 and return on April 20 to 26). It's only after 40 minutes on the phone with staff that barely speaks English that we managed to have a change made of 1 day, that we had to agree to, otherwise we had no flights (and no, getting a refund when all other options are now twice as expensive is not an option). All extra fees generated from this (extra hotel rooms, non refundable rooms) are, of course, not taken into account by Turkish Airlines. | 1 |
Turkish Airlines | Turkish airlines has cancelled my booked flight 2 weeks ago and the money hasn't been refunded yet. The customer service is also not helpful and give false information regarding the refund process due to lack of knowledge. They will tell that your bank has blocked the payment and the money will be refunded within 7 working days, which is not true. The bank didn't block any payments and the money is still not refunded after 2 weeks. They also take way too long to answer to feedback tickets.As the first flight tickets were cancelled, I booked the same flight tickets again. Therefore I paid twice for the tickets and I am still waiting until they refund the money for the first tickets that were cancelled by them. Worst experience ever and nobody seems to care about my case. | 1 |
Turkish Airlines | Turkish airlines has lost my two bagages and did not give me any compensation. I wrote directly to the head office in Turkey but I did not get any reply. When I called turkish airlines in Lyon airport for the bagages lost, nobody answered.During one year I try to contact them without success, They escape from their responsibility. | 1 |
Turkish Airlines | Turkish airlines has the worst customer services specially if you decided to cancel a flight and request a refund. You will hear the most contradictory information every time you call on the same matter not to mention how rude their employees are. WHATEVER YOU DO STAY AWAY FROM THIS COMPANY! | 1 |
Turkish Airlines | Turkish airlines have a really poor customer service. Their representatives are extremely rude to the extent where they shout at you down the phone! They outright refused to refund me my money. Day light robbery is what they should name themselves!!! | 1 |
Turkish Airlines | Turkish airlines is a decent airline. Doesn't go the extra mile and is what should be expected of any airline. I do have a complaint, though:If an airline sells seat selection as an extra, families shouldn't harass other passengers to change seats so that they can sit together. It is completely counter-intuitive to have flight attendants move people around so that a family who hasn't paid for the service to sit together, and it is not fair to those of us who HAVE paid for this.I'm about to have family over and when I planned the trip, I made sure to book their flights months ahead and paid extra to choose their seats.I have paid extra to choose our seats on this flight too, and yet, on a flight that was already delayed, a family held us up and the flight attendants moved EVERY PASSENGER in the first 5 rows, including a man on crutches, so that the family could sit together.Completely unacceptable and unfair. | 3 |
Turkish Airlines | Turkish airlines is a great company to fly with, as long as nothing goes wrong during or before the trip. If luggage is lost or there's difficulty accessing your miles and smiles account for example, it's a complicated and frustrating experience. Their customer service agents seem unsure of how to handle any issue which occurs. Another challenge is that the agents on the phone don't speak English or Spanish well (not sure about other languages). This makes it difficult to understand their suggestions and equally as difficult for them to understand what the issue actually is. | 1 |
Turkish Airlines | Turkish airlines is losing its quality day by day. Ticket prices are very exorbitant and offer poor quality services. | 1 |
Turkish Airlines | Turkish airlines is no longer reliable. The flights are late. Rebooking is a disaster. | 2 |
Turkish Airlines | Turkish airlines lost my luggage when we arrived in Antalya. I have been on the phone with Turkish every day after they lost my luggage and never got a answer or Help with what to do or where the luggage could be. After 4 months i got the first reply from Turkish airlines that they wil proces the case and will come back with a answer. The procedure of Turkish airline is that when the luggage is lost after 21 days they have to go over to compensate the passenger with the value of the luggage so they never followed there own procedure. After 5 months they offered me a compensation what was way to low. after all the time i had to put in to finally get contact and a answer from them this was a joke. Finally they raised the compensation two times but still not to half of the value of the luggage and the expanses we had of buying new clothes to survive the vacation. Very unpleasant experience with Turkish airlines and there employees wil never fly with them again | 1 |
Turkish Airlines | Turkish airlines really terrible with service issues. I used to open 2 complains & nobody will cares about u , just told me we investigate situations, big advice Avoid that company!!! They acting like scammers & provide to u just a problems & stress ! They will stretching the time & will force you to pay double price because processing dates 7-14 days. Another airline company's doing it online in 5-10minutes!!! They shouldn't be on market! It's not my first terrible experience with Turkish Airlines!!! | 1 |
Turkish Airlines | Turkish airlines refused my party of 4 boarding today because we could not produce the physical credit card used to purchase the seats and long ago paid for via their call center. I was able to show them the credit card number, but not the physical card. Denied. Why? "Policy". "OK we will buy four new seats." "The flight is over booked". "But you're denying us 4 seats so they are available". "Sorry, policy". In well over 1 million international travel miles this is the single worst airline experience I've had. Two levels of supervisors clearly understood what they were saying was foolish. But…"It is Policy" Traveler beware. | 1 |
Turkish Airlines | Turkish airlines refused to board my family in Zurich because they didn't understand the covid regulations in Kazakhstan. (We had just come from there a week before so we knew). They told me not to worry I'd get a refund.They have spent an entire year avoiding responsibility (not their decision at the airport, they use an agent) claiming the travel agency had the money (not true) then offering a refund...(of zero pounds?????) then offering to exchange the tickets.....(with a nine hundred pound rebooking fee for each ticket!!!!!!) then offering to refund the taxes (but only at a different ticket office....try Sweden ????)but would never actually do so, until eventually a year passed and they just completely ignore me and ignore all messages, whatsapps, phone calls.1493 pounds plus many hours of email, phone calls, personal visits to ticket offices, airports etc. down the drain.NEVER USE THIS AIRLINE covid was simply an opportunity for them to steal. | 1 |
Turkish Airlines | Turkish airlines removed My fiances return ticket whos was traveling with me for no reason. I found out a couple of hours before flying and i was on the phone with the customer relations from 10 AM to 4 PM trying to find someone to fix the issue. They only filed feedbacks with no respons and i had to by a new ticket that cost me 700 €. This happened june 10th.I requested a refund which was approved but i still didnt get the money. Im still going back and forth with them through feedbacks, emails and phone calls and they keep telling me different explanations!!I even had one customer relation representative who hung up on me because i caught him lying while speaking!!! I will never recommend them to anyone. Even business class wasnt worth it!! They are liars and they are rude!! This problem happened from thier side and they dont want to fix it.DO NOT CHOOSE TURKISH AIRLINES!! | 1 |
Turkish Airlines | Turkish airlines representatives have been extremely rude and unhelpful. Me and my partner have been rerouted to Istanbul as a transfer city due to a flight cancellation. We have been traveling for around 15 hours more than we were supposed to, flew during the night and were supposed to board Turkish Airlines plane to Oslo in the early morning. When we got to the gate, the personnel told us our ticket does not exist in the system although we had boarding passes printed and started rudely ignoring us, telling us to get away from the counter, saying that he will not help us and we should go to the Air Serbia counter (that we found out does not exist in Istanbul). There we 2 other passengers with us with the same issue, one of whom was 7-months pregnant. When we tried to get them to offer us some solution or advise, the Turkish airline's representative continued ignoring us, saying that we should have known to fix the issue we didn't know about and it's our fault, giving rude and sarcastic comments as well as threatening to call the police when I demanded that he provides some solutions. Then the Turkish airline representative guided us to the Turkish airlines desk and said that they would help. At the counter nobody spoke good English, they couldn't understand us very well and said they can't help us and sent us to the other airline counter - that does not exist. Nobody offered us neither food nor water for 12 hours that we have been in Istanbul until we managed to get on the plane with the help of the call center of the other airline. Turkish Airlines personnel made already unpleasant experience just horrible, I wouldn't recommend the airline and would advise avoiding it at all costs. | 1 |
Turkish Airlines | Turkish airlines vision statement is to be the - "the most envied service levels worldwide" I can assure you as a frequent traveller I have never flown with a company so immoral. Overbooking your flight by 20 passengers is completely inexcusable.In Istanbul airport, I experienced terrible stuff attitude and very unprofessional - they were extremely rude, incapable and unsympathetic, not professional shouting back at passengers who were obviously upset and disgruntled. They had difficulty in communicating in English and laughing at us while speaking their language.Let me tell you about the miserable treatment we received when we had to fly home from Istanbul to Copenhagen on 15 / 5-22 with turkish Airlines.My sister, mom and I check in at 12:30 for our flight at 4pm.My sister gets a seat but my mom and I get stand-by. They didn't tell us anything about it when I asked, only: no problem!!When we had to board they said to us, 1 of us can go back to Denmark and 2 stay behind in Istanbul and the guy also said: They might be a flight tomorrow. But not guaranteed!I tried to tell him that there's a mistake - we booked the tickets together and we have to fly back together. The Staff member was very rude and shouted out loudly to us that it was our fault and that we checked in to late. So 3 1/2 hours is obviously not enough.I fly many times a year and have flown with turkish Airlines before but have never experienced anything like it with any company.I tried to explain to him that it was important for me to go back as I have 2 children that I have to take care of, a job and had an important appointment at the hospital which I had been waiting for a long time. He foolishly replied: it's your problem- Book some more holiday!It turns out that we were about 20 passengers who had the same problem and it was not our fault as they were shouting out loud. They had overbooked the plane with over 20 passengers in case someone was not going to fly anyway - but that was not the case here. Everyone was going home as they had planned. And we were told nothing at the check-in counter.We have experienced a lousy service throughout.We managed to get in just before they closed the door to the plane but on the way my sister was fainting and the guy he silenced us as if we were dogs: shhh, you have a seat now.. as she were acting.We paid a lot of money for our trip - we did not get it for free. But unfortunately we got lousy service. And we will never fly with turkish airlines again.All in all there was a general feeling of personal attack, mistreatment, and truly a nightmarish experience for me and my family with Turkish airlines. | 1 |
Turkish Airlines | Turkish airlines was the Worst experience ever. They cancel my tickets at last minute (not the flight, just my tickets) when I was already standing in front of the check-in desk. They did that without any warning in advance.This situation led me to lot of financial loss as I had connecting flights and hotels booked in advance and I had to go through lot of mental trauma. Upon approaching them, they were clueless and did not provide me any resolution at that time and did not let me board the flight and asked me to contact Customer suppport.After that, customer support was even worse experience, after the communication for a month with them and hundreds of documents sent to them and lot of run around.They promised in writing that they will provide some help to compensate the loss a bit.At the end, they just replied we can't do anything.It is not expected from such a big brand and prestige name. I think the standards of this airlines are not the same & don't feel keen to fly with them again. | 1 |
Turkish Airlines | Turkish airlines, especially customer services are terrible.I will never use them again. | 1 |
Turkish Airlines | Turkish airways do not care at all about their customers at all. I booked a business class flight from São Paulo to Ljubljana and this was a change in Istanbul. There was a 2 hour delay which meant I missed my connection in Istanbul to Ljubljana. They didn't inform us about the delay instead we were all standing around waiting at the airport, guessing it would be delayed. Then the cabin was too hot when I was flying and I spoke to the Stewardess who would only turn it down from 23c to 22c, that temperature is too hot for me to sleep on a 12 hour flight. She told me there are 32 other passengers with no problem with the temperature as they're asleep and this is in business class. She was rude and completely unhelpful. I'd complain on the ground or via phone but I know their mentality isn't to provide a good service it's Turkish pride or arrogance as I see it. The lesson here is fly with airlines that can be held accountable like Qatar, Emirates or British Airways atleast with those airlines your complaint will be heard and handled at head office that won't happen at Turkish Airlines! | 1 |
Turkish Airlines | Turkish cancelled our flight from Istanbul to Tiblisi and put us on one 7 hours later. Dreadful experience: - Rude customer services staff (no apology) - No explanation for cancellation - Shipped us to a hotel for all of a 1.5 hour stay (took nearly an hour each way to get to hotel in the middle of the night) - we had an option to stay at airport and wait but wanted to freshen up -Food vouchers were for fast food with only limited items to choose from - dreadful quality - Flight food was below average to inedible - I declined two meals - Limited alcohol - beer or wine - When we complained via email they basically just said they met their obligations, no apology. I would recommend using a different airline. And if you want to take extra baggage they do by kg and the cost is extortionate. | 3 |
Turkish Airlines | Turkish is known for its good service. The aircraft is new and service is fine but the seat pitch is probably the worst I've seen. Very disappointing. | 3 |
Turkish Airlines | Turkish is one of the best airlines. When we arrived in Atlanta the check in was quick. Turkish does not provide TSA pre although I had it. When we got on the plane the seats were very comfortable and modern. The staff on the plane were very well trained and nice. The beverage they had for pre flight drinks were Cherry Juice, Orange Juice and, Lime juice. For eating options they had both American and Turkish eating options. On the ground I paid for a service that drove you in a buggy and passport control was smooth because I paid for the service. I was then taken from the airport to my hotel in a BMW. | 10 |
Turkish Airlines | Turkish used to be great and I have generally always booked them as first preference, but with time things have become worse. I fly the same destination a few times a year on business. This time we decided to go with my wife and kids so they could have a bit of a holiday. When I wanted to check in, I realized that we were not given a basinet seat as we are traveling with a 4 month old baby which usually on any airline is automatically assigned, at least this is how we had it with our first child. I called and messaged Turkish airlines to query this and I was told I need to pay extra or use miles, otherwise the baby must sit on our laps on a 10 hour flight. They didn't care much and said these are the rules. This is besides the fact that those seats were not booked and moreover we had to pay for a middle seat as it would not allow an isle seat with a baby. And all of that for extra about 17-18% on top of the ticket price. Or I could use 15 000 miles. The funny part is that I have earned 24 000 miles for the last 8 flights, or in other words this miles and smiles program is useless and I get much more value when flying on Qatar airlines. Turkish isn't even cheap to assume that's why the benefits are so bad. | 2 |
Wizz Air | Turku to Skopje. We were traveling as a family with teenage children. I must say that everything went as it was meant to be. Flight on time, FA professional and helpful. Clean airplane. Only that was negative was that only three of us could sit together, but we didn't pay extra to be able choose seats. Check-in/Baggage drop in Turku was a bit slow. Mainly due to the fact that there were only two check-in-desks (and one of them for "Priority" customers). What surprised me was that many passengers hadn´t checked in online. These needed of course to pay extra for check-in, and each and everyone of these passengers made "us others" wait longer. Must say that we, as inexperienced travelers (only 1-2-return trips/year) have not had any problems with any "low-cost-airlines". But we try to be careful doing our homework so no unpleasant surprises will occur. | 8 |
Wizz Air | Turku-Budapest return flight flight was on time drinks on the plane affordable seat is comfortable but you cannot recline crew nice with not perfect but good english bags not too late after landing. Price was good bag costs some 10-20EUR per check in other than that the flight was all together like 60EUR. | 9 |
Wizz Air | Turku-Gdansk with the return leg being delayed 9.5 hours. Initial delay was for 5 hours and then we came back to check it was told it would be still hours longer. Flight left at 01.10 in the end. Only 4 euro coupons were available but only on request. From three separate Wizz air flights leaving Gdansk in the afternoon and evening 3 were delayed from anything over 5 hours. | 3 |
EasyJet | Turn up at Birmingham airport and no one knows where EasyJet are checking people in. Staff member says "they keep on changing their desk numbers". Eventually they show up with one staff member for a long queue of customers. I'm waiting in the queue now and it's an absolute shambles . | 1 |
EasyJet | Turned away from my flight yesterday because my pre-flight paperwork was unacceptable. I had a feeling it might be but having queried this with the test company twice and being assured twice that test and paperwork were good, went ahead and arrived at the airport 3 hours ahead of flight time. Just in case. Paperwork accepted by EasyJet personnel at bag drop. Great. Went to gate an hour before flight and turned away as paperwork suddenly not acceptable. About 20 of us turned away In fact. Asked why we were allowed through bag drop they answered " we have had to employ a lot of new staff and they are not trained properly". What an admission! So because of their lack of knowledge and training I have had to wait hours for my bag to be retrieved, organise another express test at the airport, rebook flight and car hire and get back home and out to another airport today. Totally unacceptable EasyJet. You did the same when my daughter tried to return to Portugal last January with two small children and the ignorant staff at bag drop didn't understand her residency paperwork in spite of a message to my daughter from the Portuguese embassy telling the staff that they were legitimate residents. Never again. EasyJet at Gatwick are ignorant and rude. | 1 |
Grupo IAG | Turned up 3.5 hours in advance, Terminal 5 at London Heathrow was already carnage, 100s of people trying to check in, only 5 desks manned. Long queues at security due to only 4 lines open. People stressed, pushing, shouting, and flight delayed by 2 hours, according to pilot delay due to suitcases all needing to be loaded. Missed connecting flight in Doha, 12 hours wait til next one. Received a voucher, approx £6 for the whole day. Arrived 1 day later, my suitcase didn’t arrive with me. Filed a claim at the desk, for 5 days no update, no information, no offer of compensation and no solution offer. I now have a spoilt holiday, many personal belongings are gone, xmas gifts missing, extensive expenses I don’t know if I will be reimbursed. Beware with BA, expect low level or zero customer service, old planes, and zero help if anything goes wrong or missing. I will personally avoid BA in future at all costs. | 2 |
Lufthansa | Turned up 3hrs before departure time. Joined the business check in queue, There were 4 people in the queue, The two passengers at the counter had reservation issues and it took approx 45 mins to sort it. Meantime we waited, and waited and waited. Most of the economy queue had checked in by the time we did, Fast track security, which made very little difference. LH use the upper deck lounge for business passengers, I definitely wouldn't pay for it. Grumpy, unwelcoming, miserable looking staff. Male toilet out of order. 10.15am I was told that I couldn't have a croissant as breakfast was over. Once on board the aircraft your seat is an economy seat with the centre one blocked off. No different to BA. The cabin did look a bit tired and used, Cabin Crew were lovely and the catering was of decent quality if a bit miserable. On the return trip the crew were exceptionally nice especially the Purser. You could tell that this lady enjoyed her work. I was impressed with her friendliness and attentiveness. Drama in Glasgow though when my luggage wasn't on the belt. Menzies aviation didn't seem to care. They didn't even give me a lost luggage ref number and also did not put my contact details onto the computer. They have done everything possible to prevent you from phoning them. A call to LH the next morning got thigs sorted. Menzies received my luggage on the morning of the 3rd Jan and didn't deliver it until the afternoon of the 4th. Despite RUSH/SAME DAY DELIVERY being labelled all over the cases. I live 30 mins from the airport. Most of the problems were most likely very little to do with LH but they're the ones taking the money. Onboard the aircraft the crew did make up for any of the airport shortcomings. | 7 |
Vueling | Turned up at check in and managed to bag drop one bag. The second bag did not print and said "seek assistance". The assistance received was appalling and staff had no idea why but to send us to another desk with about 100 people queuing that took about 45mins to 1 hour to get through. No explanation at all. | 1 |
Ryanair | Turned up to the gate with the right size bag and right weight to be told we need to pay 50€ to put our bags on the plane because it is not a 'handbag'. We were told to go to the back of the queue and wait whilst they put everyone else on the plane. Someone who was 30+ also got on the plane with the exact same size bag as mine and my partners but was allowed on. Our flight was also delayed an hour however we were not told this and was waiting at the airport waiting whilst information was being told about every other flight. | 1 |
Turkish Airlines | Turskish airlines is one of the worst!! All they care is your money. They cancel flights so frequently, send you emails saying reschedule, and never refund your money and say can only give flight credit! Who wants to fly with them when they have no customer service and that keeps canceling flight all the time? I tried booking them 3 times and each time i got message saying my flight was cancelled. So i asked for refund but they said I can only get flight credit. 100% fraud!!!!! Don't fall for their cheap start of flight it's just their trap to steal your money without giving you service!! Also forgot to add that I even had paid for cancellation protection which was also another money in drain!!!! Trust me you don't want to book them unless you fee like throwing your money away for no particular reason! | 1 |
Turkish Airlines | Tutto apposto | 5 |
Wizz Air | Tuzla to Cologne. The customer service is very poor. We have been late for more than 1 hour and I lost my connections. I had to check my ticket online, and it didn't work for me, even if I tried a few times. On the flight of course I had to pay extra for the online checkin which was almost 40e. | 1 |
Lufthansa | Twelve days ago we went to Italy. My daughter's luggage was lost and still not delivered. My doughter's want trough a lot of trouble during our trip for her brother's graduation ceremony. Because all her belongings were in the suitcase. | 1 |
EasyJet | Twenty minute wait. However agent dealt with my problem quickly and efficiently | 4 |
EasyJet | Twice I have waited for customer service to reply to my messages after over an hour I walk away for 2 minutes & you have closed the message. This is important because it is a group booking that you have upset.Is it possible for someone in Customer Service/support to call me on 07771790250 | 1 |
EasyJet | Twice I tried to contact Easy Jet to advise them I had been overcharged for both food and Duty free on a recent flight. The first time they replied saying they did not understand my question, the second occasion I was cut off. The problem is they are a card only Airline and you never obtain a receipt for any purchase you make onboard which leaves it very open for this type of thing to happen. However it appears from my experience Easy Jet are not interested in customers being overcharged. So after this review I received a message from Easyjet inviting me to provide more information and giving me a link which I used but this only took me to the online booking site so a complete waste of time. They cannot say I have not tried might try phoning them direct to see if I can speak to a real person, but if you fly with Easyjet you certainly need plenty of time after to follow up on any complaint. | 1 |
Grupo IAG | Twice in a year we've tried to fly Edinburgh to London City and twice BA have cancelled us. The cost to us has been considerable.British Airways Customer service has been removed from Edinburgh airport since COVID. NoAVOID at all costs. | 1 |
Grupo IAG | Twice in the past two months, the online check-in service was not working several hours prior to check-in - neither on the phone or on the PC. (I travel often with AL along with Ryanair and Air France and I know what I am doing). Aer Lingus has been making a big thing in its advertising how you can be "smart" by using their different ways to check-in. Well I had to check in at the airport and arrive much earlier, like other passengers. That was quite disruptive. Worse still, the Aer Lingus customer service (in two separate messages) does not reply in response to this matter. A pity, as otherwise a good product. I've never had this disruption with Air France or Ryanair. | 9 |
Vueling | Twice me and my partner have had a bad experience with vueling.First time was Barcelona - Copenhagen. From home I had paid for my luggage but the staff at the airport would have me paing for it again - this regarding that I also had a ticket confirming My luggage was included. I ended up paing just so I wouldn't miss My flight.Second time was today. We bought two tickets yesterday from Barcelona to Copenhagen (once again) . This time the self check-in machine couldn't provide us with seath numbers. We ask the Vuelling staff at check-in what was wrong, Yet they guarentied us that is was a mistake and that the staff at the gate would show us where to sit. I specifically ask if the flight was overbooked. They answered No definately not.Yet at the gate we was afsked to wait until everyone else was boarded to see if there where seaths left! And the staff at the gate just said that "you knew this plane would be overbooked, so..." and then laughed.?! From where should we know that, it said nothing of this when bying the ticket and if so I would never had paid 1200 danish kroners for two flighttickets! So rude and stressfull an experience. I Will never fly with Them again.Luckily we got in board but two other passengers was left behind. | 1 |
EasyJet | Twice now I have been cut off from the chat for not responding but in actual fact the chat isn't loading! | 1 |
Grupo IAG | Twice now my flights have been either cancelled or delayed. British Airways are quick to text you to let you know then take ages to process any delay claim leaving you out of pocket. Tbh I'll fly EasyJet next time… | 1 |
Lufthansa | Twice the call got "disconnected" conveniently after more than 30!!! minutes when the agent found out that they had made a mistake. Third agent refused to transfer to a supervisor, also denied to disclose her name or a reference number for that call and finally hang up on me when I demanded she could just read up on the notes that must have been made. On the phone now for nearly two hours. I now called the German Customer Center, will see how that goes. The US one definitely sucks. | 1 |
Turkish Airlines | Twice they messed up my flight. First time when I was flying to Lviv they messed up the dates ,and I couldn’t do check in because I was not in the system. The people who’s working there not professional, I spoke with over 20 different people over the phone to check what’s going with my flight, they couldn’t fix anything , and it was their fault. So when I was going to the airport I still didn’t know if I’m flying or not. I got to the airport on rush, 1 hour before registration because I was on the line and they didn’t tell me anything and didn’t fix it. And it was international flight when you supposed to get there at least 3 hours before. But I didn’t know that was just a beginning, when I supposed to return back from Lviv that was happened again. Messed up my dates, my flight, I was holding on the line the whole night and they send me final confirmation 1 hour before registration in the morning. | 1 |
Grupo AirFrance-KLM | Twice this yeat I have had a problem with KLM.Flight cancellations and changed flight times. The first time the flight was cancelled and it took me 5 months to get a refund after complaining to the travelagent and KLM.This time the flight carrier was changed and my check in baggage fee was repaid with no new price available until check in time 24 hours before I flew. Also the first leg of the flight was cancelled and a different time was offered. KLM's email apologized and said I could get a travel voucher or repayment of my trip.I sent in for the repayment because they gave me only a travel voucher and said I must talk to the travel agent.As we all know under Swedish and EU regulations we have the right to full repayment on cancelled flights.My Bank Norwegian Visa card has cancellation insurance and I have now contacted them on helping me with repayment.Both times my flights with Norwegian Air were cancelled due to Covid have I received a refund within 1 week.I understand that these are tough times but don't charge for a product you don't deliver.. isn't that fraud?Now which airlines can we rely on. | 1 |
EasyJet | Twice tried to get a response, sat for 20 minutes, nothing | 1 |
Jet2.com | Twilight bag drop, security fine, planes flights and crew excellent. Only downside was the dedicated passport control upon return which took 45 mins to get through | 4 |
Jet2.com | Twilight bag drop. Friendly efficient service. no fuss at boarding | 5 |
Jet2.com | Twilight booking was a joy. The staff were so friendly and informative. Check in on return was equally as relaxed. Flights on time and plenty of leg room. Would suggest that the pilots speak slower when making announcements and not speak quietly during the important part !! | 5 |
Jet2.com | Twilight check in efficient and helpful. Cabin staff friendly. | 5 |
Jet2.com | Twilight check in excellent and stress free. Both journeys on time.Ground staff friendly and helpful. Overall a hassle free experience. | 5 |
Jet2.com | Twilight check in is a fantastic service for us as we travel with golf bagsLots of staff at check in to make life easy and efficient | 5 |
Jet2.com | Twilight check in is brill at Newcastle airportFlight always on timeMalaga check in is always fast if not immediateMeals on plane brill | 5 |
Jet2.com | Twilight check in is great. Pre-ordered breakfast/lunch worked well. Good organisation at airports. | 5 |
Jet2.com | Twilight check in is just the best. Airport nice and quiet in the evening and Jet2 provide ticket so you can free park in short stay. Also meant the transfer from long stay car park and through security was nice and easy with just hand luggage.Jet2 staff always friendly and helpful.Return flight just as easy, queue moves quickly. Jet2 always have the shortest check on queues compared to other airlines. | 5 |
Jet2.com | Twilight check in the evening before is a great additional services form a very early (06.25) flight, made the following morning so much easier. Check in at Faro is by far more superior than any other airline, plenty of staff and plenty of desks, other airlines should take note! Service in flight also always superb, hence why I've already booked my flights for next year! | 5 |
Jet2.com | Twilight check in was excellent Flights ok considering the time of year Big issue with trying to change the return flight using your What's App service, absolutely useless Took more than two days to ask and answer questions | 5 |
Jet2.com | Twilight check in was quick and easy, flight was on time and crew were really helpful and friendly. We were travelling with a toddler and they made him welcome and gave him his sticker and little passport. Overall no issues going or returning, | 5 |
Jet2.com | Twilight check in works really wellLoads of staff are helping with check in on the morning of the flight and all of them appear happy in their work and create a great atmosphereSame goes for flight staff tooWe don't fly with anyone else now if we can avoid it. | 5 |
Jet2.com | Twilight check in, punctual flights, cheerful staff and luggage quickly out both ends, made for a seamless experience. Well done everyone. | 5 |
Jet2.com | Twilight checkin was brilliant, I think it's a great idea. All the staff were excellent.The return flight was delayed, which is why I gave it 4stars rather than 5. | 4 |
Jet2.com | Twilight drop excellent. No delays, both flights on time. Check-in staff at Manchester and Barcelona friendly and helpful. Flight clean and leg room adequate. | 5 |
Jet2.com | Twilight service of luggage prior to next (early) morning very useful and saved great deal of time and hassle Good flight and helpful staff | 5 |
Jet2.com | Twilight was excellentCustomer service was great front of house at the airport and on the aircraft | 5 |
Eurowings | Two adults and a kid three years old were travelling. We got many mails from Eurowings and also got a reminder about internet check in. They have given us two seats in one row and a middle seat in another row. We thought we should wait with check in until we came to the airport. That costs us money. We had a stroller with us, that was free only for kids up to two years, costs us almost the same amount again. When we left there were plenty of empty seats. I do not like the way Eurowings do their business, and i will avoid this airline in the future. The flight went smoothly, half an hour delay due to deicing | 3 |
Ryanair | Two and a half hours on a "Help line" - what a waste of time. One operator asked for all my information and then conveniently left the chat without warning! Struggled to get the information I needed. Very poor service. Ryanair really need to invest more in their customer service! | 1 |
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