Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Trying to book Bristol - Ireland flights. I was trying to book flights from 26th Dec with 4 different cards but found out after calling there was a technical issue on their end with taking payments on app and website so I phoned to make booking as the flight price goes up everyday and they will only take bookings 24 hours in advance (by then they could of gone up an extra £100) or they told me to travel to bristol airport and book them there (2.5 hour journey one way)They have been utterly helpless to help with the booking and when I called the 'helpline' they actually hung up on me twice. | 1 |
Ryanair | Trying to book a flight for 2 people with only 1 20kg bag. Not possible, bag selection is applied to all passengers. Have to book 2 separate tickets. Why??? Stressful, book 1 then someone else takes last seat??How am I able to do what I want on third party site? But then I have the verification issue. Ryanair telling me to use their website.Route map.Keeps starting me off in Birmingham? Can't find an option to change. Every time I select a destination to view flights I lose the previous selection, departure, destination dates etc.I write web apps for a living and would probably spend most on my time with the boss if I designed like this. | 2 |
Lufthansa | Trying to book a flight online on lufthansa.com is one of the worst customer experience i ever had! and at the end it didn´t work. | 1 |
Ryanair | Trying to book a medical assistance box for my son. 6 (six) hours I was passed around by customer service, before I was finally told (by the 6th person), that no, severe allergies don't count and a medical box of food is not eligible. I would have been disappointed with that response on the first call, but to be told that after 6 (six) hours, well, let's say I'm angry and leave it at that. | 1 |
Grupo AirFrance-KLM | Trying to book a super-expensive seat in La Premiere. I log into my account, search for flights, select the airfares, enter my personal info, and go to choose a seat, but the seat-selection function won't load. I try again, and again, and again. No luck. Finally, I exit the "Book a Flight" and go to the home page, where I see the itinerary I chose listed under "My Bookings" with a confirmation code. Hm, interesting, I haven't even paid for it. So, I click on it. This time, after some more hassle, I'm finally able to choose my seats, but there's no way for me actually to buy the ticket at this point. So, I just leave and head over to Lufthansa. | 1 |
EasyJet | Trying to book an additional bag and apparently booked a 15 kg hold bag (didnt know there was such a thing) instead of a large cabin bag. Called the help line immediately and was told they couldnt change it. Let me quote -Thank you for your patience however I am unable to to swap the hold bag with a cabin bag in it's place sadly.04:58 pmWhy not?04:58 pmIt's a strict policy, I do apologize I was not able to provide you with a satisfactory solution.04:58 pmPlease send me the policy document04:58 pmThe policy document does not exist on the website. it's an inner policy that we have as agents.Followed by -I cannot be bound by something that you cannot produce05:01 pmThe policy I'm speaking of is merely a gesture of good will circumstance,05:01 pmIts the antithesis of good will !!!!!!I gave up after this. | 1 |
Grupo IAG | Trying to book an experience trip using my AVIOS points on British airways executive club , the booking service is absolutely awful, get to the final passenger selection page and it won't let me choose my child on the drop down, even though her details was already inputted in my account profile and on the booking page.Tried to call today , Friday 3pm and the line is busy and auto cuts you off. However, managed to get through after 5th attempt finally, but unfortunately, wasn't able to resolve the issue, as its a technical glitch with child bookings and I was told to try again in a day or two. Would have given one star if it wasn't for the friendly customer service and conversation had with the helpdesk lady at booking team. | 2 |
Grupo IAG | Trying to book flights from UK to NY. This is the worst travel booking site I have ever used. Come on Techies, get it sorted.Still haven't managed to book. | 1 |
Jet2.com | Trying to book flights from leeds bradford prices are loads more than other sirlines Over priced airline. Send you offered that are useless and don't work. Seats are very uncomfortable. Ryan air are much cheaper won't be using jet 2 again | 1 |
Ryanair | Trying to book flights to Portugal and as is the case with Ryanair you can only book on line - cannot speak to anyone to arrange a booking!Having tried all day and every time I got to check out it it would not accept my postcode as being valid!In total frustration I phoned their customer helpline. After waiting forever to get someone I was answered by a very abrupt unsympathetic guy whose response was just put in another address and postcode - doesn't matter what! In total disbelief I suggested Buckingham Palace which his response was no problem as long as the postcode is correct!What sort of on line booking app is it that needs you to put in false information to get it to work!I put in a friends address and postcode and bingo it worked.Ryanair you need to sort this glitch in your software. | 1 |
Turkish Airlines | Trying to call the call center is an exercise of virtue, no number seems to be working in Africa. The moment you reach the supposedly good one, the Interactive Voice Response (IVR) leads you to your choice but you punch 6 or 7 times the requested service and then you are disconnected. There is a serious arrogance from the staff then, if you get to be lucky to reach one call center agent. I wonder if you should not try to listen at how Emirates handles queries just to improve your services. | 2 |
EasyJet | Trying to cancel a flight with easyJet is IMPOSSIBLE. The customer service is absolutely ridiculous. I've tried email, phonecall and 'chat to us'. It's also clear that when they finally get back to you when you're making a complaint about their incompetent service, they do not even give a personalised reply - it's a copy and paste template they've sent to everyone which one easyJet colleague apologised for because he made the mistake of copying and pasting underneath his signature on email. Still, my flight has not been cancelled and it is tomorrow.I've raised a dispute re this with my bank as I luckily paid on credit card so hopefully now they'll start to reply. | 1 |
Ryanair | Trying to cancel booking and the live chat agents are worse than the bot, first wait in the live chat queue of 1000+ then finally a few hours later get through to someone and they just keep copying and pasting the same information over and over even when I say that doesn't work, customer service is a total joke. They advise me to fill in the verification page on the website I do that and the verification page states it couldn't find my booking, so ask the chat adviser and they send me back to the web page. Call them on the phone and they have turned it off. Even though my holiday is cancelled I look at rearranging the flight and they want to charge me double what the first flight cost. Will never be using Ryanair again, might as well of flushed the money down the toilet. | 1 |
Ryanair | Trying to cancel my flight and request refund. Have emailed twice, no response. Called several times each option refers you to their bot Molli then cuts you off.Used Molli, absolutely no help at all. Went to their chat option.Sat in a queue of 368 to finally get to number 1 then system conveniently stopped had rejoin queue of 300+ for it to happen again.Never will I use Ryan air again. | 1 |
EasyJet | Trying to change flight and they are trying to charge me more than what the flight price is on the website! | 1 |
EasyJet | Trying to change flights to next july, we were advised by easyjet the flights would come out at 6am today........NOTHINGSpent 7 hrs trying to get through to the most unhelpful customer services on the planet. Many times I just got cut off for no reason. Easyjet are ripping customers off and trying to charge admin fees when they publicly say they won't. | 1 |
Ryanair | Trying to change my flight plans as my Father has died and have been on chat for close to 5 hours with no joy. Why put you in a queue if they won't answer. They also don't answer the phone. Don't know what to do😞 | 1 |
EasyJet | Trying to change my flight to a different date due to circumstances. Agent told me that I'd have to pay a fee which I totally understand. What I didn't know was that the fee was going to cost me more than my actual flight totalling in at £400… i questioned the price and got hit with a due to policy crap. So they said I could get a refund of £26 which so no where near the cost of the flight or I can pray to the gods that it will be cancelled due to weather or other reasons. EasyJet is not so easy after all. | 1 |
Iberia | Trying to change my itinerary, I called to their 900 number. It is useless. Losing time and money. Never, ever will fly Iberia. I hope they go bankrupt. It will be well deserved. Customer service, a huge zero. | 1 |
Ryanair | Trying to change the name on two flights costs £110 each way (and that's to do it yourself online). It's pure profiteering and immoral. Then their website wouldn't allow us to do it due to a fault (I presume) so had to ring up their premium rate number and got hung up on multiple times by people in Hungary after being in a queue more than 10 minutes each time. Then they wanted £160 each way to do it over the phone because their WEBSITE DIDN'T WORK. Emails to their CEO and head of customer service have been ignored for more than a month! Terrible doesn't start to cover it. I will never ever use Ryanair again if I have anything to do with future holiday plans, no matter how cheap they are. It's false economy. | 1 |
EasyJet | Trying to change upcoming flights to 2021 and told to do it via the 'manage my booking' on the website. Get there and it says can't be done on website have to ring customer services. Been ringing at different times of the day for days now, several hours waiting on phone to be continually told 'we working hard to answer your call'. Waited 2.5hrs the other day only to be cut off. Appalling customer service. | 1 |
EasyJet | Trying to chat to Easyjet customer service about the 500 person queue and 6 check in staff at Tenerife South airport on the 4th Jan is impossible. I waited 35 mins for a chat response. When I didn't respond for 4 mins I was cut off ! | 1 |
EasyJet | Trying to chat with advisor for over 40 mins with no success ridiculous | 1 |
Wizz Air | Trying to check in for 24 h before flight online but it said something is wrong. Trying then 3 h before flight, it said check in available in airport only. When I arrive in airport I was report about it. But in airport said you still must paid 35€ and then you can claim money back. When back to UK, contact wizz air customer service, they said that they are haven't any problem in check in system. Wizz Air found randomly that they do not allow check in online, instead they will charge you in airport. | 1 |
Pegasus Airlines | Trying to check in online and being repeatedly told our information is incorrect. They accepted the same information for our outward flight. Just keep getting a message telling us to turn up at the airport 3 hours before departure and hopefully will be OK! Their systems are hopeless. Our booking code P1AE1F | 1 |
Grupo IAG | Trying to check in online from malaga to london . Suste, is total s **t. I have flown HUNDREDS of times with ba but you have lost the plot. Never again, no idea what you have done except to put all you customers off.If this is progress easyJet here I come. | 1 |
Grupo IAG | Trying to check in the minimize time in a tight transfer. Website - fill in details with my laptop and then there is a problem, go back to start and fill in againApp - same issue its been "checking your flight details" for 20 minutes.....Call - get the run around from the menu system finally " in a few words please describe the issue" finally get to speak to a person but the queue is too long, try again later.......If the government wants to know why UK productivity refuses to improve, work out how much time we are all spending dealing with outsourced, broken I.T. and getting nowhere.... I feel sorry for the customer facing staff who have to deal with the public...App is still hanging.... all I want to do is check in...... can they please remove the British from their name, its a national embarrassment. | 1 |
Lufthansa | Trying to check in to a flight from the uk to germany and its telling me I need a visa and wont check me in without.But a visa isnt required! So I just cant check in.Customer support hotline gave me an estimated wait of 20 seconds.... 20 minutes later I am still on hold.Bloody awful service.Had the exact same problem a few years ago and they still havent fixed it. A quick search online shows thousands of people with the same problem going back years...It's sad times when Ryan air gives a better service than Lufthansa | 1 |
Grupo IAG | Trying to confirm World Traveller Plus seats on an upcoming flight from the USA to London. For some reason they cannot actually confirm our seats. Spent two hours on the phone with their call center only to have the supervisor there hang up on us. He was disrespectful - continuously talking over my wife and saying that they have a large call volume and that he has to go, while not remedying the situation. I've never ever experienced such poor consideration for a paying customer. I hope those calls are recorded. | 1 |
Grupo IAG | Trying to contact B.A.U.K. from abroad,waited SO long to be answered, then by a call centre in India,communication was dire.No information forth coming about my query,hopeless | 1 |
Ryanair | Trying to contact Ryanair to change flights no contact with anyone or responses to emails. Tried doing the verification but isn't letting me access it. Due to fly Monday and need to change flights ASAP. Would like a response to move my holiday | 2 |
EasyJet | Trying to contact customer service and keep getting replies to via email with faqs and no help, clearly as bad as ryanair | 1 |
Ryanair | Trying to contact ryanair is a joke. No cancellations is a joke. My wife has cancer so couldnt travel. Trying to e-mail med certs , they never received. Said they had cancelled the flights and would get refund ONLY because the flight times had changed by more than 2 hours. Then within minutes get an e-mail thanking me for booking with ryanair with the same itinery. No wonder Ryanair reported record profits. (62 Million BTW) What they are doing ,with the no refunds policy, is basically THEFT. No wonder they had record profits. | 1 |
EasyJet | Trying to contact someone and no joy | 1 |
Vueling | Trying to contact the company. The website doesn't work when you accept cookies.Emails are not responded to.Contact line passes you from menu one menu option to another and then hangs up.Save yourself the stress and headache and use another airline. | 1 |
Vueling | Trying to contact this airline is impossible. Whatever 'option' you select when calling, you end up with a message "Before you hang up......", and you haven't been able to get through to anyone!!!! Email response is just as bad. Absolute appalling (non-existent) customer services. Avoid at all costs. | 1 |
Ryanair | Trying to do the verification of my identity this horrible company required to customers if you buy your flight by a third part and it was imposible for the last hour. I only can pay the verification!What is surprising is they sent to my gmail offers to book hotels and cars for my '' no identified flight'' , but the verification is coming really difficult to do.I did in last fights and it was the same, and it was also even humiliate when they ask you to move one side and another side in the photo, as a criminal and then the front and smile. They are the worst!!!They mistreat customers and I recommend another company if it is possible for our flights. | 1 |
Grupo IAG | Trying to enter all required information on the website, the system constantly rejected my frequent flyer number. I then used the chat which understood my issue but got no help. I desperately tried to get hold of a customer service phone number, but impossible. Arrogant! | 1 |
EasyJet | Trying to find a way get get a person to give some help, rather than a string of automated FAO's which lead me around in circles was difficult and stressful.However, once connected, Hamzh on the online Customer Support Team was very helpful, and changed our flight. This was after EasyJet altered the flight time by over 6 hours. | 3 |
EasyJet | Trying to find online ILLNESS CANCELLATION web form to cancel booking in november.form does not seem to exist and EJ 'help' system takes user around in circles; talking about customer service and 'online form' but providing no links to start a new form.I am ill. I have a lung cancer and an operation in next 2 weeks. Why do they make it so hard? | 1 |
EasyJet | Trying to find out about the situation in Manchester airport as my booking says terminal 1, Manchester airport say they are closing terminal 1. The guy doing the chat could only say it's terminal 1 as far as he could see. Some real clarification would be good as I'm trying to book lounges , parking etc. if Manchester airport nd easy jet could clarify this with each other, it would be good for your customers | 3 |
Jet2.com | Trying to fly out of Stansted with Jet2. Arrived for boarding and half the flight down through the boarding gates. Then they realise they haven't got crew! Wouldn't they know BEFORE they start boarding? We have been given around 2 hours whilst they TRY to find a replacement crew. Stuck with nothing to drink *water, etc or anything to eat. First time moving away from Tui over to jet2. Years of flying with Tui and never an issue. | 1 |
Ryanair | Trying to get a cash refund from Ryanair been on live chat for 3 days 6am till 9pm and nothing no one will talk to you but thats want this place is like. Interest billing up on visa as they not giving cash back only voucher till all back to normal. Where is the government to tell them money now. Bunch of robbing s#$ts its our money in there back account getting them interest. | 1 |
EasyJet | Trying to get a refund as my flight as cancelled due to COVID. Was waiting on the telephone four occasions over THREE HOURS each time.Could not find the link on the website, pop ups kept coming up requesting you take vouchers.They even tried to blackmail customers into taking vouchers by indicating on their website that refunds could take six months.Appalling system of administration. | 1 |
EasyJet | Trying to get a refund during a difficult time for my family is very frusturating | 1 |
EasyJet | Trying to get a refund for flights that easyjet cancelled on the 17th March 2020 due to COVID-19.. OK fair enough I said and went online and selected the refund option. Got a message saying that it could take up to 10 days to which I assumed meant working days... 15 working days later and no refund.. Can't call them as the line cuts you off and they are not responding to messages.I will keep trying but I will NEVER book with them again.£600 million government backed loan, £170 million dividend payment of which Stelios got his £60 million no doubt. Shameful | 1 |
EasyJet | Trying to get a refund for months.- No customer service at all.-They make everything so complicated to waste your time and give up.I had two flights with other companies and they helped me | 1 |
Ryanair | Trying to get a refund for our cancelled flights to Spain. Filled in the claim form then they say the booking number is not recognised. Been waiting two hours so far for chat line response. Tried phone help but guess what, they've taken it down.If I don't get refund I'll ask MasterCard to do a chargebackWhat a difference to Jet 2. We had another flight to Italy cancelled and it was so easy. | 1 |
Pegasus Airlines | Trying to get a refund from lord lucan would be easier!Customer service, website etc are all useless when it comes to giving back your money. | 1 |
EasyJet | Trying to get a refund from them after they've cancelled a flight is like trying to squeeze blood from a stone. I've been trying for over a month and it doesn't look like I'm going to get it | 1 |
Lufthansa | Trying to get a refund on bags and seats that were on top of flight costs.Lufthansa cancelled flight. Did not notify me - I had to find out via website.Flight costs were refunded.Excess baggage and seat allocation costs were not refunded. Call centre is only for flight bookings. Customer relation email is now not in use. The website is difficult to navigate and claim the refund I want. Spoke to 10 agents, emailed and filled in various forms and still no refund. Very poor service. | 1 |
EasyJet | Trying to get a refund on cancelled flights. Phone lines are jammed, understandably. However, EasyJet claims that you can do this on the website and on the app. Unable to find an option on either.Clearly making it difficult for anyone to get their money back. | 1 |
Turkish Airlines | Trying to get a refund on my return flight from Dalaman which was cancelled on the 15th October. My ticket was moved to an open ticket prior to the cancellation without my consent and they are now refusing to give me a refund.I have requested them to investigate why my ticket was changed to an open one and to give me a full refund. I have been told repeatedly by customer service team that someone will investigate and get back to me with a decision. Every time I phone I am being lied to by the team, they tell me that someone will phone me back today, then tomorrow, then within 2 hours and then as soon as possible. I have phoned every day for 10 days now I still do not have a conclusion. Every time I phone I am told something different by customer service agents who know NOTHING. They say they have "escalated" my case but this doesn't do anything. They are clearly trying to pass the buck around to avoid giving out a refund to me. Also on the 4th day after I submitted my feedback on this matter they asked me to provide the mobile number that I phoned on which I had already provided and then after I submitted it again, I was informed that this starts the feedback process all over again. Its just not good enough to make customers wait this long and mess them around this much.This experience has caused me lots of unnecessary stress. I will never use Turkish Airlines again. I will also never recommend using this airline to anyone ever. Stay away from this airline! | 1 |
Ryanair | Trying to get a refund. The site keeps on showing up an error and its impossible to get in touch with them. | 1 |
Ryanair | Trying to get a support for just a gift voucher is absurd ....the way I can report such things. Your live chat is useless, the FAQ links are useless, no contacts, the phone line team forwards me to a team that never picks up the phone... so yea, very,very bad experience. | 1 |
Ryanair | Trying to get any relevant information out of them seems impossible in regards to a refund, there were issues on their side due to a blip in the system that was 'fixed' a number of times only to find that it wasnt fixed nor was there any further communication between the phone being put down to me calling back to chase this issue. Multiple staff, managers, being asked to call different departments and no one able to actually get the ball moving. | 1 |
Ryanair | Trying to get help from Ryanair is just ridiculous.2 days and I'm no further forward via messenger. They want me to be the travel expert and make my own changes, I'm sure they're hoping I will make another mistake then they can charge me even more money. Someone just please cross refer my bookings and I will finally be sorted out. | 1 |
EasyJet | Trying to get help from easyjet is a joke they take weeks to reply to emails and don,t even try ringing have a number of ongoing issues and all because i took the goverments advice to request a voucher and not take a refund Easyjet take a look at how Tui have handled the crisis i advice anyone to complain to their MP and Watchdog and try and shame this company into doing the right thing | 1 |
EasyJet | Trying to get home from Cyprus I booked an EasyJet flight after my original flight with Jet2 was cancelled. I received a booking number, had proof of payment but was unable to check in ... 'not recognised' was the online response from the company! After three days of continually trying to phone the company (three times holding for over one hour and then being cut off) and because I needed to get home I decided to re-book the same flight and re-pay. I took the flight, intending to resolve the situation when I returned.I managed a call an EasyJet representative on return (not too long to wait) and was told there would be no refund for the first abortive booking because my email had been incorrectly entered. My fault ... I 'should have contacted customer service' ... but of course that had not been possible. I pursued my claim. Thanks, firstly to connections my husband had with the company and secondly to my direct appeal (letter sent via PO 'signed for') to Head of Customer Service I have received full repayment. Result.To other travellers do not take 'no' for and answer. EasyJet's failure to answer my repeated attempts to resolve an issue by phone (particularly stressful as I was abroad and 'covid' cancellations among various airlines abounded), was recognised by the company a valid reason for a complaint. Thanks to EasyJet for the full refund. | 3 |
EasyJet | Trying to get in touch with easyjet is impossible. For the prices they charge.....not the price they advertise but the final price when you check in....I expect their customer service to be excellent. 4 calls each of around 17 to 20 minutes each, of just holding and listening to music and then just cut off. What a disgrace. Shame on you | 1 |
Grupo IAG | Trying to get intouch with BA is like trying to get into Fort Knox.Sent complaint to them through there complaint form in November,e-mail back that dealing with it and would be intouch soon, sent more e-mails noreply at all, Tried to use chat bot waste of time got nowhere, Tried phoneing again could not get through. THIS MUST BE THE ONE WORST COMPAINES TO GET INTOUCH WITH. BA pull your socks up no wonder you are name as one of world worst companies. | 1 |
Vueling | Trying to get some form of compensation because of lost luggage but they just blame everything else instead of just say "we had done a misstake we compensate you". Really bad staff on their customer service. | 1 |
Grupo AirFrance-KLM | Trying to get through to KLM is the hardest thing in the world.Absolutely terrible customer service and if you eventually get through to someone if they don't know how or want to help they just hang up. | 1 |
Lufthansa | Trying to get through to customer service to re book flights.. After waiting 40min and going through all details, they tried to overcharge me and when I disagree and say "look I have the website open in front of me I can see the prices" they just hang up! This has happened twice now! | 1 |
Lufthansa | Trying to get through to their customer service. No answer after more than one hour. Despicable. | 1 |
Grupo IAG | Trying to get to Heathrow from Edinburgh on BA. We've been sitting on the tarmac for over 90mins, first the delay was about unidentified baggage (poor systems at check in & with ground staff), then it was refueling when they couldn't get a ladder, then the delay was blamed on the football last night causing 'staffing issues', then it was paperwork, now it's negotiating with air traffic control. The icing on the cake for me in being held captive by this elitist, toxic & terrible airline was watching the crew hand out complimentary water & snacks (to assuage the pain of delay) ONLY to the first 8 rows who had paid a small premium for their economy seats. As if the rest of the people on the plane didn't exist or were not subject to the exact same discomfort, delay and inconvenience. Let them eat cake says BA, except they think 80% of their passengers don't deserve cake - let alone water. Avoid this airline at all costs, they are appalling. | 1 |
Ryanair | Trying to help my sister change her return flight as the on-line flight change would not work. The numbers listed were unobtainable, engaged or 'the person at the other end has hung up the phone'. On-line chat would not go past the chat-bot to allow me to speak to a human. The on-line booking change needs to get sorted out as that would hugely reduce the numbers trying to get through on the phone. If call waiting times are more than 20 minutes, perhaps that is indicative that there are no enough call-handlers?? | 1 |
Ryanair | Trying to link my daughters ticket to my own as she's down as an adult. Phoned customer services 3 times it took an hour for them tp answer every time jist for them to HANG UP!!!!! Spoke for a few minutes then cut the call. Looking for me to do it at the airport and be charged more 😡🤬😡 buget Airlines 🤣 | 1 |
Turkish Airlines | Trying to obtain a refund for a connecting flight they cancelled that left me stranded at an airport. TA is refusing to refund me. They claim that I authorised the cancellation.Had to spend the night sitting in the cold airport in Paris as no one from TA was present.Then I had to pay for a ticket to get myself to my final destination.The airline is claiming that I authorised this cancellation, which is ridiculous. The distance between Paris and Toulouse (my final return destination) is nearly 700 km – not a distance anyone would choose to walk, dragging their luggage behind them.Moreover, had I done so, they would have HAD to offer a voucher or air miles. They didn't.I have written at least ten emails to their customer service. Their replies have been negative and unhelpful.I have since joined a class action group in order to try to recover the cost of my national ticket.I will never fly with this airline again. | 1 |
Grupo AirFrance-KLM | Trying to offer me a connecting flight from the UK to Egypt taking 3 flights with a 20 hour wait in total in airports is just insulting and highly disrespectful... get your act together airfrance. | 1 |
Ryanair | Trying to print my boarding passes for Sunday flight keeps telling me no such booking reference. Booked through loveholidays they don't answer their phones. Ryanair don't reply don't know what to do.Is this a scam to get me to pay for the boarding passes at the airport.DIABOLICALThis company should be ashamed of themselves. | 1 |
EasyJet | Trying to rebook my flights - which it says I am able to do for free at present. When I use the online portal to change my flight it tells me this is not possible and I must call the call centre. When I call the call centre (repeatedly), it does not even allow you to sit on hold, it just tells you to call back and cuts you off.If you try to submit a query via the website form it will not let you submit.The email address they list has been deactivated and bounces back. The option of last resort is to drive to Gatwick and try to change it on the desk.Easyjet - please tell me how I can make the changes you are offering me without driving to the airport and battling one fo your staff, who will no doubt advise me to try the website?? | 1 |
Lufthansa | Trying to reserve a seat. Website does not work. Call customer service, wait on hold. Give the agent my booking confirmation twice, she cannot find it, and just hangs up on me. This was on 9/4/22 at 11:33am CDT. I call back and wait on hold again. Someone answers but doesn't say anything. I am connected but the other end does not speak. I call a third time and am told my flight is operated by United (which is not true). Unverschaemt, as the Germans say. | 1 |
Jet2.com | Trying to sort out a lost phone complaint whilst on holiday has so far caused so much stress in a relationship and holiday it's not worth travelling with them. If the item is lost /stolen, even I can narrow it down to 4 individuals in Turkey. To be honest their is no urgency resolve these simple issues when we've spent at least £15k with Jet2 over the last 3 years so will be getting in touch with Stephen Heapey CEO and Kate Rankin (Award winners for apprentices) when we return, as it's not acceptable for flight captains to lie and no company accountability to be accepted between countries… and to think I was going to buy shares in you 3 months ago, I will now be going public how you deal with it when it goes wrong I.e. lies and lack of accountability | 1 |
Ryanair | Trying to speak to an advisor in person regarding my refund for cancelled flights is impossible. I have received vouchers for the outbound flight (trying to request a cash alternative is also a challenge) and received no response to my queries regarding the return flight. I will not be using Ryanair again. | 1 |
Ryanair | Trying to speak to them because I read online that they weren't going to charge for changing flights if booked after 10 June and flying in August, but they are. | 1 |
Ryanair | Trying to submit the online form to request the refund of a cancelled flight, however the system is always giving error messages. Either it is the reservation number that's not recognized or the flight number that's invalid.Ryanair should have a little respect for their customer, because without them, you are NOTHING!WORST air company of the world and on what depends on me, i will never travel with ryanair again. | 1 |
EasyJet | Trying to take ownership of the word easy, stop suing a band that has nothing to do with air travel or holidays, capitalist scum, easylife ftw. | 1 |
Ryanair | Trying to talk to a person on Ryan air's laughable customer care team will be time you will never get back, they are an absolute joke. Don't even bother after 6pm, as chat bots into the hundreds and the care lines horrendous drone will only lose you a nights sleep through anger and frustration.If they have that many callers trying to get their attention it speaks volumes about the pathetic booking system and the company's wish to just treat you as a cash machine and not a customer.If you can fly with some else I strongly suggest you do.I am pleased that airline practices of charging for practically anything are being challenged by parliamentary committee.Ryan air and its directors should be first in the firing line. | 1 |
EasyJet | Trying to talk to someone about a luggage claim and it's been difficult | 1 |
EasyJet | Trying to track a refund and being told different information by the same person with no help at the end. | 1 |
EasyJet | Trying to use a voucher after a flight cancelled but I need a password that is on my email - it's not. Absolute joke | 1 |
Lufthansa | Trying to use our voucher, expiring today. Somehow, the "pay with voucher"-button is missing on their website..Been in contact with several people on customer service yesterday, but no one seems to be able to help.Called website-support today, a guy answered and started to put in the information regarding the ticket I wanted to book. But then the call dropped, surprisingly. And trying to call again is useless, now no one is answering. Guess the one guy working today finished his shift. Shame on you Lufthansa, I do not buy any of this bs. | 1 |
Grupo AirFrance-KLM | Trying to use their website to gain information is just a terrible experience. Their chat feature either doesn't connect to anybody or they send you the wrong information. their automated option leave wanting. Pretty poor experience and way below expectation.I've followed their online procedure and asked twice for an invoice and stipulated both times that I do not want a booking confirmation and both times they've failed to send an invoice and both times they've sent a booking confirmation. Might as well talk to a wall... | 1 |
EasyJet | Tshe was excellent | 5 |
EasyJet | Tshegofatso was a great help. Thank you | 5 |
EasyJet | Tshegofatso was really responsive, quick, and helpful for exactly what I was working for. Overall I was really pleased with the service especially considering it's Christmas Day! | 5 |
EasyJet | Tsholo understood my problem and found a solution very quickly as opposed to their colleagues in France that would not even try to help. Between easyJet and Dohop, finding help for one of your connecting flights is a nightmare. Thank you Tsholo. You saved my vacation. | 5 |
EasyJet | Tsholo was not very customer focused. I asked for the cost of changing my flight dates. I gave my booking ID. they asked my to go online and find out the dates by myself. Not very professional.then I asked a second question and the chat was strangely terminated. Maybe they were bored | 1 |
EasyJet | Tsholo was very helpful and resolved the issue right away | 4 |
Vueling | Tube un retraso de 8 horas y me negaron la compensation | 1 |
Grupo IAG | Tuesday 24th July from Manchester - Waterford. Checked in on time for a departure at 13.15 this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled we eventually found the bus! At no time were we told what was happening total lack of communication. | 1 |
EasyJet | Tuesday 4th April, EasyJet flight EZY2349 London Luton to Murcia. Diverted to Gatwick due to a technical issue with the plane. Finally arrived at Murcia 7 hours late at 5pm. Unable to pick up my original hire car as office was closed. Tried contacting the out of office hours line, which proved fruitless. Had to book another car at the airport to take my family to our final destination in Spain.Submitted a claim for cost of the alternative hire. Easyjet unwilling to compensate for the cost stating The expenses that I am claiming for is a private arrangement which was incurred after arriving at the destination airport. I am afraid, this cannot be reimbursed under the regulation.No vouchers issued at Gatwick.No compensation for delay of arrival.No compensation for unforeseen expenses.No Easyjet representative at Murcia to assist.Shambolic. | 1 |
Ryanair | Tui, Jet2, EasyJet, anyone but Ryanair. Absolutely terrible airline. Why would any airline charge you for a flight and then force you to purchase a seat in order to sit next to your companion. Never, ever, ever again. Shame on you Ryanair. | 1 |
Lufthansa | Tunis to Columbus via Frankfurt. I am here trying to be fair and not let my upset cover all my review. I was calling Lufthansa customer service to select the seats for my wife. I called them 4 days before the flight time, they said we can't do that unless 23 hours before the flight. When I called them again on time the agent in customer service said she can't do the selection since the flight is less than 20 hours and we have no access to the seat maps anymore. She argued with me and closed the phone while I am talking. Shameful Lufthansa. I am using the company for me and family for 30 years. | 2 |
Lufthansa | Tunis to Kiev via Frankfurt in June 2017. I went early to the airport for check in. The girl at the desk asked me typical questions about my visit and I provided her with all the needed information (visa, letter of invitation, passport) and everything seemed ok, until this agent came and took the passport gave it a glance then told me that I cannot attend this flight. I asked why, he replied that the money I have converted in dollars was not enough for the living standard in Germany (I must have with me an amount equal to 70 euros a day) I have answered that I am only staying in transit in Germany for a few hours, so the rules of the schengen visa don't apply for me, and I have shown that amount of money to the Ukrainian embassy and they accepted. Accommodation was covered during my stay in the host country and I was clear in the original letter of invitation that I have shown him. He seemed convinced after what I have said and he left. After a couple of seconds he came back and told me that I cannot leave because my letter wasn't in English or German, I showed him that It was original and written in Ukrainian because these were the requirements from the embassy of Ukraine but, the main words such as my name, passport number, place, date, program name, and other information like the accommodation that was provided were mentioned in English. Luckily I went to talk to other agents and they let put my luggage and go to attend my flight, while that agent denied his behavior and his acts. | 3 |
Eurowings | Tunis to Stansted via Cologne Bonn. Just a generally very negative experience. The outbound flight was late. We were flying via France and so had to rush for the connecting flight. We needn't have bothered as that flight was delayed also. The problem was, we were running around trying to find the gate, but there was no-one there to tell us that the reason we could not access the gate was because the flight was delayed (which was not what the board said). The return flight was also delayed. We had a connecting flight in Germany and a bus was supplied to take us from the plane to the terminal. Whilst myself and a friend were carrying hand luggage and assisting two 5 year olds down the steps, the bus driver decided to close the doors and leave. In the cold and the rain with two 5 year olds and a connecting flight (which we were late for) we were told to wait and the bus would return. After waiting a while, we decided to walk at which time the staff started shouting at us and threatened to arrest us. Now scaring my children, I got very upset trying to explain that we had a connecting flight and needed to get to the terminal. The plane staff were very unhelpful as were the assisting staff. Again, needn't have been worried about the connecting flight as it was, you guessed it, late. | 1 |
Turkish Airlines | Turhish Airlines cancelled our flight, and on 1 st of April, offered us a full refund our money. We have on e-mail confirmation, that the money will be paid back in our Account within 60 days. We called Yesterday, asking When the payment will be. And now they Wont pay us back within the 60 days. But the never informed us about that. White we are on the phone with them, they send some Strange e-mail about refund. We feel really bad treated. The confirmed om april 1st, that We will get full refund within 60 days, and now We must wait several months to get our money back for a flight We never went on, because Turkish Airlines cancelled our flight. | 1 |
EasyJet | Turin airport bag drop/check in was soooooo lazy. We arrived two hours early and yet only had ten mins to get a coffee!! After waiting for the bag drop. | 1 |
Iberia | Turin to Madrid via Chicago. My family and I arrived at Chicago airport on December 21st, flying from Madrid. Part of our baggage was missing. A nice lady at the carousel was already informed of the occurrence and prepared a claim for us. Apparently this is something that happens quite often. She pointed out to a pile of baggage from the previous day, same flight. She said the baggage would be delivered to our location the next day. We were a little disappointed because the baggage contained all the kids' clothes and presents for the people we were visiting, but it's a busy time to travel, things like that happen and we were pleased with the way things were handled until then. The next day nobody called to schedule the delivery, nor the baggage was delivered. So the day after (December 23rd) we call the airline. A gentlemen speaking a bad English informed us that the baggage was likely in Madrid but could not confirm the location or when it would be delivered. Likewise, no information on the Iberia website. We would have to call the next day. That was starting to be a little too much annoying. Finally on December 24th we were informed that the baggage was boarded on the flight to Chicago and that it would be delivered the same evening or at latest the next morning. At night we found a voicemail informing to call before 8:30pm or the next morning for the delivery. So on Christmas morning we called, we were informed that the baggage was actually at the airport closest to our location (about 20 miles away) but it would not be delivered because Iberia does not pay the courier. If we wanted our suitcase, we would have to go and pick it up at the airport! That's what we did. Of course we issued a claim, requesting compensation for the emergency clothing we had to buy, for the travel expense to go and pick up the baggage and for the inconvenience of having to do so on Christmas morning after waiting for the baggage for 4 days. The airline recognized compensation only for the emergency clothes. | 4 |
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