Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Two back to back dreadful experiences. I'm vegan. I flew business class to Costa Rica and was told there had been a "loading error" and there was nothing for me to eat on the 11.5 hour flight. The flight attendants did what they could by finding a couple of pots of fruit. The plane was old and dirty so not a great experience. I flew back to the UK class from Orlando. There was nowhere to sit in the business airport lounge and I was told if I wanted a cup of coffee, I would have to pay for it. The "meal" was half a bowl of boiled rice, two carrots and some dead vegetables. For breakfast the steward said she could not serve it as she was too embarrassed. What was it ? Two pieces of bread with some lettuce between.I complained to BA and received a "cut and paste" reply complete with typos.No attention to detail. No customer care.I will never fly with them again | 1 |
Norwegian | Two bags checked in manually at Schiphol, Amsterdam. Only one arrived at Arlanda, Stockholm. Never happened to me before on a direct flight this route. No phone numbers to call, only email ("delayed property report"). Not a good experience. Fitting, since Im in town only briefly for a funeral. | 2 |
Turkish Airlines | Two consecutive delays on layover flights, total over 6 hours late, airport staff knows nothing on delays, timelines and whatever else. Every type of support including "Turkish Airlines Doesn't Care" desk is rather useless and on any questions forward to general feedback form. Moreover, seats in the plane are not comfortable, so nothing good about this experience. Last time flying this so called airline. | 1 |
Grupo AirFrance-KLM | Two days after I arrived in Costa Rica for vacation, I received an email in Dutch from KLM that my return flight to Copenhagen was cancelled without any explanation or English text. I was contacting them via phone and Messenger for 5 days. They never got back to me. I tried to rebook my tickets through the mobile application but I was getting a technical error.On the 6th day, I went to the nearest airport and asked the KLM staff there for help. They told me that all flights were fully booked until 28th March, which was the last day that KLM was flying from Costa Rica. They offered me to put me on a waiting list and if I were lucky, someone would not show up and I could take their seat. Eventually, I found two available business class tickets on Skyscanner for the same day for 3000 euros and avoided the high chance of getting stranded otherwise.On board, the service was very limited because of the pandemic. Flight attendants claimed that they don't serve alcohol because people would become chatty and increase risk of spread. On the other hand, they placed a box of sandwitches just in front of me (first row) and people were queuing to get one touching several sandwiches before selecting. Now, alcohol poses a higher risk for infection than this?I understand that these are difficult times for everyone but at least respect your customers!Needless to say, what I will get in return from this terrible experience, is a voucher so that I'll have the chance to live such magical moments with KLM again! | 1 |
Wizz Air | Two days ago I tried to book a flight. After choosing my tickets and approving the payment in my banking app I went back to the Wizzair website where a message said that the tickets at the price I had selected had sold out and the price jumped by about £110. within the next five minutes the price increased by a further £110 and the total came to £1226 for two tickets that initially were priced at about £750. This is day light robbery using browsing algorithms. Yesterday evening I looked up a ticket for same dates, same route from a different device and found the tickets at the original price. Wizzair has no intention of being a serious business just wants to make quick money exploiting passengers at Christmas. The practice of artificial price inflation should be made illegal. | 1 |
Jet2.com | Two excellent flights with only a very slight delay | 5 |
Ryanair | Two female staff checking in passengers on flight FR 6875 18.01.2025 from Dublin flying to Barcelona were horrific. I witnessed them harassing and scolding multiple passengers. They completely lacked any respect, professionalism or emotional regulation. One of which commented on people's attitude after passengers haven't said a word to her… it's shocking behaviour. | 1 |
SAS | Two flew from Washington DC to Copenhagen and Stockholm in August-Sept 2012. We got a great price for business seats well worth it. The food and service were terrific (you must know that my airline of comparison is United.) So much better than US carriers it is unbelievable. We had good in flight entertainment. The seats do lay flat and are much better than coach anywhere but they are not as flat as I would have liked to make this flight perfect. The lavatories were very clean for the entire trip. I would definitely fly SAS business again anytime. | 9 |
EasyJet | Two flights and both delayed by well over an hour. Never again. | 1 |
Ryanair | Two flights and two hour delays without explanation | 1 |
Lufthansa | Two flights cancelled at short notice. Rebooked onto a flight departing from a different country, which made no sense. Over an hour spent on the phone to a confused operator and finally offered a third rebooking incurring an additional 7hrs of travel. This airline is astonishingly bad. | 1 |
EasyJet | Two flights cancelled in two months. Completely irresponsible management - do not let people book flights if you can't deliver. Morons (not crew and ground staff but the money making managers at the top). | 1 |
Turkish Airlines | Two flights cancelled, one of them less than 24 hours before the departure. The airlines solution is to change the flight for 4 days later. There are flights in business class a day after the cancelled flights but Turkish will not do the upgrade. Ridiculous customer service. | 1 |
Vueling | Two flights delayed in a row. The first one didn't land until 2am (due to land at 00.45). Not impressed. | 1 |
Eurowings | Two flights in July cancelled. Manchester to Cologne, and Hamburg to Manchester. Was not informed and it looks like these services have been completely withdrawn? Their customer service is non existent - phone reps weren't able to tell me what was going on and not getting much out of them from their Twitter account either.Their booking and cancellation service seems to be completely broken at present as well - no e-mails to confirm I've asked fora refund, and a day later now being told iIve been put on another flight the next day.. But I asked for a refund?! | 1 |
Grupo IAG | Two flights the first EI 564 DUB-BCN and the other EI 739 PMI-DUB. The first took off late due to the late arrival of the aircraft which was the truth (refreshingly) as the aircraft only arrived 20mins before we were due to depart but the time was made up with a fairly quick two hour flight to BCN. Not a full flight so we had space to move and didn't have the usual cabin baggage issues. Took the cabin crew a while to get going with inflight service but they had everything we asked for. The crew were nice if a little robotic. Plane wasn't spotless but they were in a hurry to go again so understandable (it wasn't filthy either). The flight back was packed and the airport in Palma is awful one of the warmest airports I've set foot in. The usual issues with pax and their cabin baggage while this is not the fault of the crew it should be dealt with or pax should know how to stow their luggage efficiently. It seems to rather aggravate the cabin crew that they are reduced to baggage handlers and rightly too. Otherwise there were similar crew-bots to the ones on the way over. Did everything by the book and kept the lights low for anyone who wanted to sleep. As per usual the bags took an age to arrive and this seems to be quite a regular occurrence now. But as an experience but flights were absolutely fine and pretty good value for money. | 8 |
Ryanair | Two flights with Ryanair to Rome. Let's make this simple. Each way an hour late. The trip back plane dirty. At Manchester had to stand in rain in a line waiting to get on. Return from Rome airport rammed.. .in sufficient seating...then herded on to bus...again rammed and sat waiting 15 mins after it was full. Stewards barely raised a smile. | 2 |
Vueling | Two flights, two delays, no leg room in standard sits, no info about the delays, terrible boarding, no food or water for people waiting for almost three hours | 1 |
Jet2.com | Two good flight in/out of lanzarote.,and the overall service was excellent, but....three points to mention:1/ seats too near to the ones in front2/ seats so hard for a 4 hour flight3/ Drinks trolley came round too soon whilst we were eating our food | 4 |
Jet2.com | Two good flights on a Jet2 A330 leased from AirTanker to and from Tenerife South. Larger aircraft than normally operated on this route and accordingly improved legroom and overhead cabin luggage space. Crew were Jet2 and displayed the brand's high standards of friendliness and efficiency, and the Captain and First Officer kept us well informed of flight progress and timelines throughout. Keep up the good work, Jet2 is becoming the airline of choice for us and many others! | 5 |
Jet2.com | Two good flights which arrived on time. Jet 2 is expensive, but at least there is a good chance the flight you booked will operate and you will reach your destination. I particularly like the twilight check-in, as it takes some of the stress from the outbound journey. I just wish they would cut down on the constant sales announcements during flights, which are highly irritating, especially as they are generally delivered at ear-splitting volume. If I want to buy something I will look in the catalogue and ask! | 4 |
EasyJet | Two good flights with easyJet to Isle of Man from Liverpool, took off in fog but quick and safe flight captain warned us we would brake sharply on landing due to short runway and was managed well. Return flight slightly delayed because captain had to inspect the outside of plane as ground crew were concerned. Provided full explanation and was very reassuring. Staff efficient, plane clean and leg room reasonable. | 9 |
Jet2.com | Two hour delay on return flights from Paris CDG to Leeds. | 2 |
EasyJet | Two hour delay with no prior notice. Two equally rude Easy Jet staff at gate 81. Speedy where we are the last ones on. No space for our cabin bags. Over all it has been an awful experience and Easy Jet have definitely put me off travelling anywhere in the near future. Thank you. | 1 |
EasyJet | Two hours delayed, and they don't care.No room to place your small suitcase above your own seat (they say they do not guarantee that, although they charge you extra money to allow you to carry that suitcase). The crew placed their own suitcases there, that creates a mess when landing and people have to move back to recover their stuff from other places along that narrow aisle.The seats of a suburban bus are more comfy than theirs.Bad experience. | 2 |
Jet2.com | Two main complaints: Jet2 does not allocates seats for families who need to sit together. Customers are forced to pay to reserve seats. Due to your system I could not sit with my own family ruining the experience. Fellow passengers are not interested in swapping seats so travelling can be frustrating. On my return trip I had no choice but to pay to reserve seats, however the only option was to reserve extra leg room seats. Since these are next to the emergency exit my child had to sit one row behind. The air stewardess suggested a swap with the passengers behind which meant I had wasted money. Much to the delight of the rear passengers who now were using my extra leg room seats. This should be refunded.Secondly, I cannot understand why in 21st century British our return flight is parked away from the terminal forcing passengers to use a shuttle bus to be dropped off at the arrival terminal. This was something I experienced growing travelling to a third world country. Even Dalaman airport had the proper facilities to use an air conditioning bridge to board and disembark the plane. | 1 |
Vueling | Two major grievances :1. Arriving at the door to plane, we learned that company still applied those stupid masking rules about Covid. Mask mandatory on the plane. Forget the fact most people wear surgical masks, amounting to block mosquitoes through an open door.Vueling NEVER sent to us any email or SMS regarding that bloody policy. Fortunately, we always have masks in our luggage (FFP2 and FFP3, not those stupide surgicals). A dozen of passengers were blocked, Vueling never had any mask to offer to them. Several passengers (including us) helped them by giving them some masks.2. We had a stop in Barcelona and got our luggage back without the protective sleeves we always put on. Those stupid simply DISCARDED it. These plastic sleeves had special cutouts for ALL handles to facilitate manutention by airport personnel. We used them since 8 years. Now we have to buy these again.What the hell, Vueling ? Uneducated people… | 1 |
Turkish Airlines | Two mid-long hops within one day. Paris to Istanbul and then to Kyiv. Check in didn’t take long (some 15 min for eco line). The only dislike (a big one) was disorganized boarding in Paris with lots of confusion and no communication from the staff. All the passengers of business and eco were sent to a single endless line which then got stuck in the finger. You can imagine a crowd of 200+ people whose boarding passes had been scanned, but embarkation didn’t start for another 20 minutes or so. Instead of stopping scanning passes till the plane is open to board they kept scanning sending more and more people to a narrow overcrowded finger. Otherwise everything was good. The first flight left late but almost made up in the air. The second flight was on time sharp. Turkish catering came back to high pre-Covid standards. A330 was retrofitted with new seats and new entertainment system. Legroom was excellent. 787 was fresh and nice with good seating as well. Crew were present and very nice. Toilets kept clean. Wi-Fi and cell roaming worked well. Disembarkation and transfer in Istanbul went well. However the second embarkation is also worth dislike due to the plane parked remotely and all of us sent there by busses and having to use steep stairs (this was 787, so quite an exercise for elder people and passengers with toddlers). | 9 |
Lufthansa | Two months after I filed for a delayed luggage reimbursement (delayed by a full week), I have no feedback from LH. I tried calling twice and after waiting for an hour, gave up. I tried chatting with an online live agent, twice. They both said "give me a few minutes to look into your case" and then disappeared. They've lost all credibility. Zero. They are now just an expensive low cost zero service airline. | 1 |
Grupo IAG | Two months after being abandoned by British Airways in the wrong country with no support for accommodation (it was at night and we were travelling with our children) or onward travel, I am still waiting for a meaningful response. The chatbot, which I have checked every day, says both that my claim is being reviewed and is waiting to be reviewed. I really need the €1300 I am due for reimbursement but British Airways simply don't care. I have written letters to both the CEO and Customer Relations and received one impersonal email reply containing no useful information. Appalling service. | 1 |
Grupo IAG | Two months ago I flew from Cape Town to London and upgraded my seat due to a back injury. I was downgraded at check in and TWO MONTHS later I still haven't received a refund despite following all the protocol.On the return journey I pre paid for an extra bag only to find it didn't appear on the system at check in which is all automated.Terrible customer service, horrible automated processes and only interested in taking your money but not refunding it.I won't use BA again - disappointing | 1 |
Turkish Airlines | Two months ago I was flying with Turkish airlines. I had two flights with them, the connecting flight in Istanbul, then to Bangkok.I purchased my tickets through their website and thought I had originally booked a seat on both flights but had not done so on my connecting flight from Istanbul to Bangkok. The days coming up to my flight I was not able to check in, saying I would have to do so at the airport. The first airport reassured me that I would receive the connecting flight ticket in Istanbul as they were unable to give it to me then. When I arrived in Istanbul I was handed a standby ticket. Which is something I have never been given beforehand. To later learn that they have overbooked my flight by 20–30 people. Meaning that we would not be getting on the flight I paid 1700 euros for combined with my first flight. They do "reimburse" 600 euros but I have yet to see that money come through. (Although it does not even cover the amount paid for the flight, my time and accommodation lost)I was a young solo female traveler in a country I never originally planned on staying in.The worst thing is in my time there, they overbooked 3 other flights. They "pretended" to be trying to get tickets and help us, but in fact, it is a process they go through every night. The groups then were told that they would be flying out a total of 24 hours later. Our flight was originally at one in the morning and we were not to at accommodation to after 8 am. When I was boarding the 24-hours later flight, I saw a new group of people at the side, going through what we went through the previous night.The entire experience was a joke and so disappointing as it is something they always do and not a once-off.So please be aware of flying with Turkish Airlines, it is not a nice experience to go through, the staff was not helpful and forceful. I am used to the ups and downs of traveling but this is an experience that I feel that I need to post about and raise awareness of. Especially for people that have to be at their destination on time (then even split up a group of students).It will be the last time I fly with them.Take care on your journeys and stay safe out there! | 1 |
Lufthansa | Two months ago our flight was cancelled coming back to Europe from the USA. They told us we should raise a ticket with Lufthansa Customer Relations but so far nothing has been said or communicated to us. I am tired of sending emails every week.How is it possible no answer or compensation after two months of an international flight get cancelled?? | 1 |
Jet2.com | Two more good journeys provided by this company. Comfortable seats with good announcements from the flight deck. Staff helpful, competent and professional.Unfortunately flight home delayed 3 hours due to storms in UK that had outgoing plane in wrong place.Still some delay when told to 'go to gate and flight is boarding' with staff stood around and no information given to waiting passengers.Some time made up with quicker flight back. | 4 |
Jet2.com | Two more splendidly efficient trips via Jet2. Stress free, on time, augmented by friendly, helpful and knowledgeable staff. Well done. | 5 |
Norwegian | Two negatives on my recent trip to Norway:1) I checked in on-line (laptop computer). Maybe I missed something, but at the end, it simply showed on screen thay I am now checked in, but did not provide any proof to be presented at gate (a boarding pass, QR code, or similar). Eventually I found a way to have the boarding pass e-mailed to me, but the first impression was that the on-line check-in had been useless and I would still have to queue at the airport.2) On the last leg of my four-flight journey (out of Oslo) they weighed and measured carry-on luggage. I had a poster tube (plastic tube about a meter long and 15 cm in diameter), which every airline for the last 20 years has allowed me to carry on board. That includes Norwegian on the three previous legs! So they charged 750 NOK (ca 75 EUR) for checking it in (which, by the way, violates their own rule that checked-in items must weigh at least 2 kg), and did not provide any document as proof of payment. Promised to send the receipt by e-mail. I am still waiting for the proof of purchace two days later. | 1 |
Turkish Airlines | Two of us flew from Tokyo to Istanbul. Ordered two special diet meals, only got one and that was wrong. Tired old plane in need of refurb with archaic entertainment system and generally looks worn. Online app not user friendly which may explain why there were such long queues at airport check-in. Turkish could learn a lot from othr star alliance members apps like Air New Zealand. | 2 |
Lufthansa | Two of us traveled from blr to fra in November 2019. We traveled economy, hence had 1 check in bag and 1 carry on bag each. During check in,the ground staff weighed the check in bag and provided bag tag. We are at the boarding gate, we scanned the boarding pass and about to enter the flight, immediately one of the staff comes up and asks to weigh the cabin bags.Isn't there a proper procedure on when to weigh the cabin bags? We had 2 kilos extra, which we had not weighed before. If they had checked luggage during checking in Big bags, we could have moved luggage to low weight bags or given extra luggage to family (who had come to drop us ).The customer service at Lufthansa India is really unprofessional. They were not giving us satisfactory options to manage the extra luggage, instead they indicated to throw the extra luggage.As customers of flight, we have options to courier extra luggage to destination country or store luggage at airport for short period of time to pickup later.The Lufthansa staff is very rude, unapologetic and do not follow proper procedure. This lead us to lose money for whole baggage because they didn't want to charge only for extra kilos. This is utter money making strategy to check cabin luggage at last minute boarding. Please stop harassing customers and don't give last minute tension. Follow procedure first.We are very disappointed with staff behaviour. We were already unhappy leaving family, but this last minute check spoilt our flight experience. We don't want to travel with Lufthansa India. We want to claim the baggage amount refund. Nobody replies to any of feedback given to them. | 1 |
EasyJet | Two out of two flights booked with Easyjet in June 2024 cancelled (one Copehagen to Geneva, the other Geneva to Copenhagen). Both cancelled few minutes before delayed departure time with all passengers at the gate. In the first case it was still departing "on time" in Easyjet's app until several hours after the de facto cancelation (at least they have homour). | 1 |
Jet2.com | Two out of two flights to Crete both delayed ,always spoils the experience in my opinion .Ground staff always very helpful, not so much with cabin crew in my experience.Inflight prices of food/ drinks/ snacks are inflated , but I'm learning fast, take your own ! | 3 |
Ryanair | Two passengers sat for half an hour waiting to go through boarding gate.. as it starts to get called but is really slow one has no option but to visit toilet.. other joins queue and when eventually at gate explains that the other is just in toilet.. you need to get them Ryan air staff member says.. she runs down and within a couple of minutes they're both back at gate only to be told it's shut and they're too late… but weirdly, their bags hadn't been loaded so there was actually still plenty of time.. why couldn't they have radioed ahead and told them 2 were coming? .. we're talking minutes after all.. I've seen plenty of other airlines do it, even hold the flight on occasion… because they know they'll probably go and buy another ticket that's why! They did, and a ticket that's normally £20-30 was £100 each… disgusting rip off company with disgraceful customer service.. I would rather forego a trip than ever use them… they seem to orchestrate things intentionally to make you end up spending more.. it's bordering on fraud! | 1 |
Turkish Airlines | Two payments were incorrectly taken from my account for seat bookings, I've been trying to get this back from Turkish Airlines for nearly a month and they are giving me the run around. Unconnected Facebook / website communications whilst being fobbed off repeatedly. As if it wasn't a Turkish Airlines error in the first place and they aren't incorrectly holding c£90 of my money.Rude airline staff.I will go out of my way not to travel with them again. | 1 |
Ryanair | Two people from different reservations got booked on the same seat. First live chat attempt had 800 people in queue; after going up to 300, chat simply disconnected. Second attempt took almost two hours. Giving up on getting any sort of support | 1 |
Grupo IAG | Two problems, the first is that I now cannot book my flight as British Airways suddenly needs me to set up two factor authentication, which does not work, as I do not have the apps required, and, as I am in a different country, they can't send an SMS.The second, is the terrible idea to punish frequent flyers with the new changes to the executive club. It just means, I will no longer benefit from flying home 2-3 times a year with BA. Looking for alternatives. | 1 |
Jet2.com | Two really good flight experiences, nothing memorable about either just a very pleasant team looking after us | 5 |
Ryanair | Two return flights cancelled in the summer through COVID! Still no refund! Their website has you jumping through hoops for answers and if you call via mobile it's £1 per minute just for calls to go dead. It's a company run by gangsters with no respect for its customers. Don't fly with them after the pandemic! It's not worth the hassle. | 1 |
Grupo AirFrance-KLM | Two sales managers that helped me were absolutely amazing, and they deserve ten stars for their effort, service and problem-solving skills. However, KLM's digital platforms, I.e. email, social media, the payment system, and KLM's costumer service in general, are utterly dysfunctional, and create only enormous amounts of frustration for everyone involved. | 4 |
EasyJet | Two short flights Manchester to Amsterdam and return. Both delayed by 1 hour and 90 minutes respectively. Such awful service from sqeezy jet. | 1 |
Grupo AirFrance-KLM | Two short hops with this full service airline providing indeed full service during flights. Nice to see AF not only claims to be full service, but also commits to it. On both flights drink service with little snack/sandwich. Pleasant crew and easy transfer in terminal 2G at CDG. | 9 |
Jet2.com | Two smooth flights. The air hostesses were helpful and polite. The legroom was good | 5 |
Turkish Airlines | Two things, my flight got changed, so I should be able to change it for free, but they refuse it. Besides, since my flight has more than 12h connection, I should be able to get a free stay and they refuse it as well.The agents are not willing to help at all. | 1 |
EasyJet | Two times I've used Easyjet in the past few years, both have been cancelled last minute.This week, my Easyjet return flight from Corfu to Edinburgh was scheduled to leave at 9pm. This was then delayed to 12:30am (along with another few Easyjet flights to other destinations) leaving 100s crammed in tiny Corfu airport.12:30am arrives and they delayed the flight over night, blaming crew hours. Leaving 100s trying to find accommodation, at peak holiday season, at 1am!. To blame crew hours when they'd have known this when the flight departed Edinburgh, hours prior, is shocking. Could have spared everyone hours of waiting and sleeping on the airport floor had they communicated this sooner - their operations teams should be ashamed of themselves.To top it off we bumped into the flight crew at the hotel we managed to find space in, appears they were left high and dry with no support too. Shameful and I'll be sticking with Ryanair and Jet2 moving forward. | 1 |
Grupo AirFrance-KLM | Two times flew with KLM - and really never again. What happened with their customer service? It's worse than terrible - it's non-existent. One of my KLM flights was delayed and we had a very short connection. I was told by KLM crew when we were in air that I won't make it to the next plane (also with KLM) and to go and exchange my ticket. They didn't even let me disembark from the plane first so I could try to make it to the next leg. The service desk they directed me to was an automated kiosk that offered me a flight in 24 hours! I then had to find a service desk with people and wait for 45 min to be served. The customer service representative then told me that apparently I would have made it to the plane if I ran and questioned me about who told me that I was not going to make it to the plane. Lesson learned - do not trust what KLM flight crew tells you. My other flight that I booked on a different date (with a much longer connection) - the ticket says I can change the dates at any time. When you go to the app, it says "sorry, you cannot change online, please contact us". After 1.5h on the phone waiting for them to pick up - no response. Their so called "24/7" social media customer service is of course also non-responsive. It's an absolute joke. Another lesson learned - avoid flying with KLM if you value your time (and money). | 1 |
Grupo AirFrance-KLM | Two very short hops connecting in Amsterdam. Travelling today with KLM was a breeze. Check In done through the highly efficient App. Uneventful first part from Düsseldorf to Amsterdam and a wonderful flight from AMS to CDG. On a merely 45 mins fully booked flight we got a drink (choose from tea/coffee, water, white/red wine or a chilled beer) and a pack of crisps was handed out. Lovely crews on both flights, clearly enjoying their job. | 9 |
Ryanair | Two weeks ago I was notified that my holiday flights in May had been cancelled, (as expected). I, however never expected that trying to get a refund on my flights would be such a chore!I had booked flights to Spain last year, which were understandably cancelled, I accepted a voucher which I used towards my flights to Malta in May.In my email from Ryanair there were 2 options one of them being a cash refund, which I chose. I followed the process laid down by Ryanair to get my money back. Ryanair clearly state that cash refunds take 7 working days, but 2 weeks later I am still waiting. On emailing them I am told my refund is being processed. On seeing the amount of the refund I am immediately frustrated. I have only received £105 of the £500 I am owed. I have now had to try and contact them again. The phone line is constantly engaged so you cannot get thru. I tried the live chat which is not really a live chat! Cmon Ryanair get your act together! We customers are miffed enough by having our holidays cancelled without having to deal with your lousy customer service. I want all of my refund back not just 20% of it.Would not recommend this airline until their customer service improves.Caroline | 1 |
Norwegian | Two weeks before the flight date it was changed to a much later time, meaning we missed our ongoing connection. As this was not with Norwegian they took no responsibility, they would not fly us to a different destination where we might have got a cheaper connection, and they had no available flights in the days before. The customer care was fine, as we were able to do it on live chat and didn't have to call. But we had to buy new tickets for the connecting flight. Beware the cheap prices, operationally the service doesn't seem to be stable. | 1 |
Pegasus Airlines | Two women travellers from Turkey SAW airport.My companion was post op and the airport assistance was amazing.The staff at Pegasus were kind and accommodating.Cabin crew were attentive, polite, cheerful and professional. | 5 |
EasyJet | Two years I have been targeted by easyJet/DHL handling staff when entering the departure gate by the same person who wears a hijab. This lady seems to target people who have disabilities as she knew I would struggle to put my case in the frame due to my hand wearing a support. However I knew this case would fit because I measured it, lucky I had traveled with someone who was more able bodied than me and they pushed the case in but she still hassled us and because she thought the first time it didn't fit when it did she asked us to put the case in a second time after we had taken the small case out the frame, so we did but still she was unhappy and requested me done this a third time which we did and to her disappointment the case fitted no problem, we then stood there and asked if she was now happy after the third time. Obviously targeting people with disabilities because easyJet think they can take advantage of them because they struggle where others can manage no problem. This was a very embarrassing experience for me again, to be target a second time. This person clearly has a problem with less able people unless EasyJet have advised her to target less able people because they are a weak target. I contacted EasyJet about this and have heard nothing to date. | 1 |
Turkish Airlines | Two years after covid, I never received a refund for a flight that was cancelled. Only option was to make it an open ticket, but as time and covid went on, I wanted a refund instead. Only to be told the flights were not refundable. Absolute disgrace. | 1 |
Vueling | Two years ago I booked return flights, costing over £500, 9 months in advance of intended travel - Heathrow to Florence with Vueling airline - via the BudgetAir travel company. 6 months after issue of e-tickets, BudgetAir Services said that the flights had been cancelled and that they will be asking Vueling for refund which may take 3 months. Neither Vueling nor BudgetAir had informed me of the cancellation before prior to that notification. Despite my many attempts to get it to happen no refund has ever been forthcoming ! I shall never be fooled by those companies again as they are both crooked criminals ! | 1 |
Lufthansa | Two years ago I flew with Lufthansa to Gothenburg. Lufthansa lost my suitcase. I made a file at the airport and then I had to contact Lufthansa. It's been two years now, but I still haven't heard anything about my suitcase. If you contact lufthansa nobody gives a good answer.I've sent dozens of emails to "customer.relations" but they don't listen either and don't take serios at all.I'm surprised Lufthansa doesn't listen to its customer. | 1 |
EasyJet | Two years in a row easyJet have gave the worst customer service.2023 - 6 weeks before our first family holiday, I had an email to say our holiday was cancelled! Rather than fix it they offered no solution only a refund. I advised this was not acceptable as my kids had their heart set on a holiday. No compensation no compassion and no care from them, we had to fork out £100's to get some sort of a holiday concreted in again.2024 - After swearing off easyJet, I used love holidays but lo and behold the flights were easyJet which most are these days. After being in the air past France on the way to Tenerife, the hydraulics blew on our plane. The staff had no control over the rude inebriated teens who were drinking litres of vodka and saying awful things while others were frightened.Weeks on, I am still fighting for our compensation and expense claims. Chasing every day.EasyJet have not only caused severe stress and anxiety to me, but as an extremely nervous flyer, I am unlikely to get in the air again after the trauma they caused!And just to top off this shoddy experience yet again with easyJet, they broke my brand new suitcase!!AVOID BOOKING AT ALL COSTS! | 1 |
Iberia | Two years, many mails, phonecalls and promises: Still no money back from canselled flight.Stay away, this is fraud. | 1 |
Norwegian | Two years, no refund, I see they are almost bankrupt, good riddance... | 1 |
Lufthansa | Typical Covid-19 experience: Flight canceled by Lufthansa in March, difficult to reach customer services, very long wait on refund (19 weeks!). 2 stars instead of only one, because at the end of the day I did receive a full refund without needing to argue. Long wait, difficulties reaching customer services and their inability to provide concrete information on how the process will commence were my reasons for withholding more stars. | 2 |
Lufthansa | Typical Covid-19 experience: Flight canceled by Lufthansa in March, difficult to reach customer services, very long wait on refund (19 weeks). I haven't given them the lowest score, because at the end of the day I did receive a full refund without needing to argue. Long wait, difficulties reaching customer services and their inability to provide concrete information on how the process will commence and thorough disappointment at how they treat longstanding customers with disinterest, were my reasons for withholding more stars. | 3 |
EasyJet | Typical Ezy always late! If you are connecting somewhere never trust ezy as they cant manage one flight one time. | 1 |
Lufthansa | Typical German customer service - always the customer's fault! Called them multiple times before booking to ensure that a dog was allowed in cargo hold for all flights. Dog's placement on plane was confirmed by agent, we simply had to book the fee with the Portuguese airline. Portuguese wisely inform us there's an issue on the Munich side and we should call Lufthansa. Throughout the process, Lufthansa had multiple opportunities to inform us that animal cargo transfer is not possible in Munich due to embargo when we called before booking to confirm all details. Instead of admitting the mistake, they tried to charge us a rebooking fee and tried to tell us that it was listed on the website so we should have known - laughably the agent himself got lost on the website for 10 minutes trying to find it. Maybe the agents should know where the information is and inform the customer who has already spent 45 minutes on the phone with them, instead of making the customer liable? Everything restricted by "company policy" trying to squeeze more cash from customers. They refused to rebook without a fee. They cancel the flight but refund status is pending the Refund Department and email says "No liability can be accepted for the accuracy of the information included in this document." Processes rigid and centralized for no particular reason. Lufthansa had a great reputation when I was growing up but all downhill since it was privatized. As service declines, executive payout has surely skyrocketed. If you want to reflect on how Germany went from the 9th to the 22nd most competitive economy in the world, here's an example! Avoid at all costs. | 1 |
Lufthansa | Typical German thing always with delays, I wouldn't recommend the airline at all.Absolutely unreliable.I will never travel with Lufthansa again.It's absolutely terrible. | 1 |
Ryanair | Typical Ryanair, I have used this air line for close on a decade if not more. It does what it says on the tin. No frills no thrill's but it gets you from A to B. If you expect more go first class or private. Stop your moaning, enjoy you holiday. Much love to the Ryanair crew 10/10 | 5 |
Ryanair | Typical Ryanscare experience flying from Marseilles to Manchester. Flight delayed, appalling info, staff couldn't care less, left standing at boarding gate for ages, left sitting in plane before take off for ages, announcements unintelligible, left in plane after landing for ages as there were no shuttle buses available, eventually shuttle bus came but dropped off at wrong terminal… got home at 4.10am.Oh yeah.. I forgot to mention that the landing was so bad that I thought we were going to crash as plane was listing from side to side.Nightmare | 1 |
SAS | Typical SAS pattern of lousy service. Our connecting flight was a bit late so we were encouraged to rush. We did (2 adults + 2 young kids). Big board did not show info correctly so we went on a cross-airport goose chase which meant we finally missed the boarding by 2(!) min. They only waited the standard 10m to keep the gate open even though they knew us and several others were rushing to it. However the plane waited at the gate another 20+ min! The gate personnel had closed it as soon as they could to be able to handle the next SAS flight at a nearby gate. At the end we + another couple missed the flight for this and a whole plane was delayed 35 min (in practice, not the gate closed within "normal" time so looks good in SAS statistics). Our next flight was 8h later and they absolutely could not invite us up the lounge. SAS is another word for bad service. | 1 |
Vueling | Typical Spanish company where they never bend. I made an error when making my booking whereby I booked the wrong direction. They refused to change it and required that I buy all new tickets with no credit. Sad. When is Spain going to become a modern world…? | 1 |
Vueling | Typical airline behaviours, couldn't board the plane because Italy change their covid-19 requirements. Called the customer service no leniency, you will just get a polite "screw you" buy a new ticket. It is the worst money grabbing industry alive. Don't expect any service from Vueling. | 1 |
Grupo AirFrance-KLM | Typical greedy airline, just adding my 5 cents to the overwhelmingly negative reviews. | 1 |
Ryanair | Typical irish way of doing business . Disgusting company. They offer vouchers thinking that people do not understand that by the time those vouchers are applicable, ryanair might be under. Regardless of whether I will get my refund or not, I will never ever use these fraudsters again. | 1 |
Jet2.com | Typical jet 2 moving seats | 2 |
Jet2.com | Typical of a large company getting out through small print. Jet2 advised that hotel is 50-200m away from a building site (which agent didn't tell me, but its in the small print, jet2 are blaming agent and agent blaming jet2) disruption and noise will be present between X times. What they didn't advise was the level of grit, muck and dust that entered the hotel room and balcony, i wasn't able to open windows, had to hire air con (in December in tenerife....not that warm for air con). You were unable to eat anything left out because the dust was so severe. Couldnt walk around bare foot in your room and been fobbed of because they told me. I am pursuing them for compensation as their disclaimer doesn't cover anywhere close to the conditions I was living in. Prison cells are cleaner and jet2 have just fobbed me off. | 1 |
Iberia | Typical unimpressive inter-European business class seating starts it off. Attendants chatting amongst themselves the whole time. Biggest issue was no safety demos or pre landing announcements were made, no seat belt checks. Food was good, definitely an upgrade from previous times. | 4 |
Ryanair | Typically, I would say "read the fine print" but in this case, even that would not have helped. So my suggestion is to "read this review" (and the majority of the other 1 star ratings) and don't take it lightly that RyanAir doesn't respond to any of the complaints here. That alone shows all you need to know about their service level and how much their reputation (and bad rating on Trustpilot) means to them.We purchased 7 plane tickets. At no point, did the ticket indicate it was mandatory to check in online and it would close for that possibility 2 hours before the scheduled departure time. We attempted to log in online, in good time, which did not work. We arrived at the airport over 3 hours before the plane took off. We attempted to check in online again, and then tried to do it via the self check in kiosks (not an option). Then we found a RyanAir employee who advised us to stand in line when I said we couldn't check in. At no point, in the app, emails, check in process, or when speaking to a RyanAir employee we were informed that if we didn't figure out the problem on our own - without their help - within 2 hours of departure - would we need to be a huge fee (equivalent to the original cost of the ticket) x 7 (one fee per ticket).We naively stood in line, which went so slowly that we didn't reach the front of the line until there was less than 2 hours to go until the scheduled departure time (not the actual departure time, since it was of course delayed by one hour, not that it ever actually showed that or indicated that). Only once we reached the front of the line, did the RyanAir personnel tell us that now the online check in option was closed, and so she would have to check us in at huge fee. She said she would give us a receipt because she was sure if we submitted the receipt online, we would get reimbursed.However, we have now submitted the receipt, explained the situation, and been told there is nothing they can do. We should have checked in online (despite it not working for us) and assumed on our own that if it didn't work, we should CALL their customer service instead of asking the personnel in person at the airport. No where is that written, plus I would also say it's counterintuitive to be AT the airport trying to check in and not ask an employee you see face-to-face.I am left with the distinct impression that they have created this system in order to get extra fees out of their customers. I thought paying for the ticket, the seats, the baggage, and the order of when you're allowed to board would cover their costs - but apparently not. They double up the ticket cost by these hidden charges.Had I known, I would have declined the in person check in and just accepted the loss of the ticket price, and rebooked the tickets on another airline. This likely would have been cheaper plus it wouldn't have allowed RyanAir to swindle me out of more money.I was willing to accept the bare-bones airplane facilities, chaotic boarding procedure, and delayed flights to save some money, but I am not willing to do all that only to have to pay double the cost last minute anyways.I have tried 3x to speak to RyanAir about this, who ignores the content of the complain and gives a standard answer declining. If they actually do respond to this in a positive way, I will happily edit my submission. | 1 |
Norwegian | U own me money!5% of my travle playback?Hope you close | 1 |
Grupo AirFrance-KLM | U should be ashamed! You have changed all my flights so that I have to fly a day later than I booked. When I then cancel the tickets, there is a 40 euro fee! hope u go bankrupt! | 1 |
EasyJet | U2 1378 12 April 2015. U2 1561 12 April 2015. U2 4971 20 April 2015. I have not taken this airline for over 6 years or more. From online check in to bag drop to boarding and on board service the staff were charming and smiling. It has come a long way indeed even the uniforms look professional. Obviously they are doing something right and keeping prices low cost! Every flight was on time. | 10 |
EasyJet | U2 1887 Manchester to Munich. Flight left on time despite French ATC strike. I am 183cm and found the seat pitch fine. Cabin crew efficient and reasonably friendly. You have to pay for everything on board and ensure to you comply with their strict carry on policies. That said easyjet offer great value for money. | 9 |
Lufthansa | UBS ports don't charge in business and economy classes. They also lost my luggage. Not a single penny of reimbursement.Avoid this company.---------- Forwarded message ---------From: Lufthansa Customer RelationsDate: Mon, Mar 20, 2023 at 4:42 AMSubject: Your Feedback to Lufthansa, FB ID 37195110To:Dear XXXXX,Thank you for your feedback dated 15 March 2023. We sincerely apologies for unintentional delay in responding.Per your e-mail, we regret to learn that you were not able to enjoy USB port service on board. We agree with you that this is not primarily a matter of the treatment of status customers, but of the approach to customer service towards all Lufthansa passengers.The experience you described is incompatible with our reputation for being one of the most customer-oriented airlines in the world and consequently is unacceptable to us. Thank you for bringing your experience to our attention as we now have the opportunity to attempt to prevent such a situation from happening again in the future.We would like to inform you regarding this we are not able to proceed further with compensation.We appreciate your effort in taking out the time and sharing your most valuable opinion with us. Lufthansa greatly welcomes comments from our passengers, as they afford us an opportunity to evaluate our performance and find new ways to improve.It is our hope that you will give us the opportunity to make a fresh start soon, when we will provide you with a completely positive experience with LufthansaSincerely,XXXXXFor your information:If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:Webform (German): Feedback- und Kontaktformular | LufthansaWeb form (english): Feedback and contact form | LufthansaAlternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.______________________________________Lufthansa German Airlines | Customer Relations | P.O. Box 710234 | 60492 Frankfurt/Main | GermanyLufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig KleyExecutive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen | 1 |
EasyJet | UGLY airlines.Staff is so rude. Zero customer service. No respect for the customer.We have been denied boarding for no reason. Arrived on time, our bags are fine, boarding passes scanned, document checked, everything is fine. .The staff took some feedback about her guess of the bag size very personal and decided we are not travelling. They insulted us, called us crazy, shushing us and deprived us of our right to travel. My kid was sick and we had to stay overnight waiting for the next flight. One of the most terrible experiences with the airlines. | 1 |
Jet2.com | UK's Best airline | 5 |
Norwegian | UNACCEPTABLE!!My mom booked a flight home from Malaga with Norwegian since this is one of the few airlines that she feels safe traveling with (she suffers from immense fear of flying). Days before departure she gets an email that they have outsources her flight to a company called "Trade Air".She of course wants to switch to another flight with Norwegian airlines, but they say she has to pay extra?? I'm sorry what?You can't sell a product/service and then deliver a completely different one and think the customer should pay extra for what they originally ordered??We booked with Norwegian NOT WITH Trade Air!! Also, the customer rep decided to hang up on me. ABSOLUTELY DISGUSTING!!! | 1 |
Ryanair | UNETHICAL BUSINESS PRACTICES - Ryanair, I have requested a refund almost 2 months ago and today you are asking me to request (again) a refund via a customer services team that DO NOT EXIST! (I don't want a voucher as initially stated!!)Please process customer's refund as soon as possible, you are not the only ones that need cash flow at this point in time, individuals are also suffering! This is our right as consumers, please DO NOT DRAG customer's pain any longer. You should be reported to watchdog!! | 1 |
Ryanair | UNFORTUNATELY I COULD NOT GIVE MINUS 1STAR, THE WORST EXPERIENCE OF TRAVELLING WITH THIS SUB STANDARD, IGNORANT, RIP OFF COMPANY, PLEASE READ THIS WARNING AND DO NOT UNDER ANY CIRCUMSTANCES USE THIS AIRLINE BEFORE YOU GET RIPPED OFF. | 1 |
Ryanair | UNFORTUNATELY VERY BASIC I PRESUME THAT IT WHAT YOU PAY FOR. LAST TRIP THE AIR CREW WERE NOT VERY WELCOMING | 1 |
Turkish Airlines | UNHUMAN COMPANYI had never felt so mistreated before. My brother in law tragically passed away and my sister and him had a flight to go back home. They didn´t allow us to change the flight for another passenger (to accompany my sister) nor gave her a refund.The support agents were robotic and heartless and the company policies completely unacceptable. | 1 |
EasyJet | UNREAL!! Booked a flight... due to COVID restrictions i had to cancel, no refund was offered only a voucher (after numerous calls and ridiculous emails), so i took the voucher. The voucher doesn't get noted on your account on easyjet, so you have to go back to your emails, not easy to use! I then re-booked for April 2021, then COVID restrictions meant we had to cancel again, no option to do this online (or very hard to find at the very least) so i finally found another contact number. Spoke to a terribly rude woman, who confirmed that i can have neither a refund or a voucher. One word answers, very short with me, no apologies, nothing! Will not be using easyjet again and i will certainly be telling anyone that i have the opportunity to do so not to use easyjet. I understand they are a business and they may have to offer vouchers, but i didn't even get this option the second time round, and horrendous customer service to boot. Useless website which is hard to navigate when you want to speak to someone or use a voucher or cancel a flight. £155 wasted and i will be fighting to get my voucher paid as money. | 1 |
Vueling | UPDATE - managed to get through to someone, called sarah they said the supervisor would call be back in a few minutes, no response. I called back 30 min later, and sarah (with a different voice entirely) picked up and said they shouldn't offer call backs, i was speaking she interrupted and completely ignored what i said. she said "is there anything more i can help with you today" and i said yes i would like to raise a complaint and then she hung up on me, very comical how it seems like everyone lies and there are no supervisors apparently.Cancelled booking and now miss connecting flight, impossible to get through to someone, you are more likely to win the lottery than talk to them on the phone. Let alone get a response from the online form after over a week. "Did we resolve your inquiry" will repeat over and over and not understand anything you say (especially "no"), and if it asks do you want to speak to an agent (very rare, but after enough calls you will come across it) it will never understand the word "yes" - then will automatically end your call, it always automatically ends your call without getting the chance to talk to an agent, would recommend avoiding and pay the extra tenner for easyjet etc, not worth it. | 1 |
Vueling | UPDATE - so funny that they are incredibly quick to respond to complaints on here with the same message copy and pasted each time…they are anything but at your disposal as you can't get hold of them! I just want a refund of the amount they overcharged, nothing to do with the experience on the next flight! Actual robbery. It's so bad it's almost funny….Booked a return flight to Barcelona. After seeing how limited the hand luggage was I went online to add a cabin bag - I was quoted EUR 47 which was cheaper than the close to GBP 50 it would have cost to book priority (which comes with more generous baggage allowance). I decided to book just the bag but after doing so I checked my bank account and I have been charged GBP 47. If I had have known it was going to be that much I would have just booked priority and I would have been able to choose a seat and have more generous allowance for the same price! I tried calling - after about 20 minutes of trying to get through to someone (during which I tried just about every combination of options on the phone, the vast majority of which direct you to the website and automatically hang up) I managed to speak to an advisor called Sarah who repeatedly told me it is not possible to change the booking, despite me repeatedly saying I was not looking to change anything I just wanted to be refunded for what I was overcharged. She resisted passing me to a manager and told me she would pass my number on so they could call me back - I am absolutely certain I will never hear from them again. AVOID AVOID AVOID | 1 |
Vueling | UPDATE 08/08/22Asked why they won't accept hand written letters as U can't do anything about resignation letters, then received a message back saying the claim has been refused, I only asked them a simple question. They appear to just refuse your claim when they dot want to or an't justify a question asked to themI can't stress enough to people to stay away from this company. I have taken out the cancellation insurance with them and it has become impossible to make my claim, they are asking for documents I don't haave or can't get. I am self employed and had 2 staff members resign at short notice so have to cancel my travel plans, i sent copies of their notices which was handed into me, they then told me they won't accept hand written letters. They are asking me for information that I have already provided and want a document from a third party about why I can't travel, I own the business so who are they expecting to do this for me???I have also made a complaint and followed their procedures about a staff member who gave me information that was a complete lie to get rid of me on the phone when I was requesting information, this was made around a month ago and has been ignored, even though I have followed this up numerous times.I haven't used my flight tickets so can't comment on that part. However just on my experience with what I have detailed here, I can't stress enough for people to stay away from this company, if you do use them, do not take out the cancellation insurance, they will do absolutely everything they can to ensure you can't put a claim in to be paid out.DIsgraceful company..... | 1 |
Ryanair | UPDATE 23.06.2023I confirm: biggest f%cking s%it I ever met. Nothing changed!!! Fu%king time wasters. Even chat doesn't work.14.05.2023The biggest piece of s**t I've come across in recent years. The biggest absurdity on their site: "Oops, something went wrong. Please check your payment details and try again".No matter how many cards I used, no matter that my bank confirmed the cards were ok and yesterday's online purchase (not from Ryanair) went smoothly.Two hours wasted and... ticket not bought.Ryanair = crap.It is also good that the final price on the Ryanair website is different from the price in the mobile application!!!!!! Cheap s**t, not cheap airlines.Buying from Ryanair? Guaranteed free 100% frustration. Contacting the consumer service? Forget it. Try this from Ryanair website: "General Queries: +44 1279358395" | 1 |
EasyJet | UPDATE 24-06-2023-after having our flight cancelled 8 hours before we were due to leave, even tho easyJet knew full well days before it wasn't going to happen….we are now stuck in Paris airport. We had to book new flights out of our own pocket from bristol to Paris, then Paris to Palermo. So, we take off from Paris relived and could see the light at the end of the tunnel. Captain comes on microphone 30 mins into the flight. "We are sorry but we are turning back to Paris due to the safety checks certificate not being signed off" blah blah blah. So basically we are stuck in Paris after our safety being put a risk and being put up in the air on an illegal chartered plane. You could not make this upI can't begin to explain all my experiences with this airline but I'll have a go. 2017 Turkey, flight cancelled as we were supposed to board. Not 1 staff on site! disabled people in wheelchairs and young babies in the line. Had to wait 5 hours to be told that we needed to make our own way home. Thompsons arranged for their passengers to be transferred to a hotel whilst we were left for dead. 2 hours later wee were told we could go to the same hotel but when we got there Thompsons arranged a buffet for their passengers we were told we would have to pay. They then kicked us out the next morning at 8am, whilst Thompsons passengers were having breakfast. We were transferred back to the air port and told to wait…..10 hours later we were told to make our own way home again. Great service!Last year flight cancelled 5 hours before a 6am flight from bristol to Italy, my Italian partner was distraught not seeing her family since the Covid restrictions..we found a flight from London leaving at 10am and managed to find a taxi at 2am to take us…a clapped Citroen Berlungo turned up and the driver (foreign) had no idea he was having to go to Gatwick. Any way he proceeded to drive at 90mph swerving across lanes whilst texting and having a 2yo with us in the car, and I had to threaten him if he carried on….(I was in no mood) the faulty towers experience proceeded to excel its self when he managed to get a puncture after taking a wrong turn. 70mph blow out on the m4. I was left having to help him repair the puncture with 90mins spare in the hard shoulder with lorries flying past our heads. This is not easy jets fault but let's face it it kind of was!This year there's another issue again!! Yes again! There's been flight cancellations to Catania and they have cancelled most of their flights but are still telling us ours looks like it's going ahead. All the other airlines have gave passengers plenty of notice to find another solution but here we are biting our nails wondering 15hours before the flight if they are about to screw us over again. Let's find out I have Zero faith in this company. Class Action lawsuit will be coming their way one day soonEDIT…..late last night Flight cancelled!!!!! 5 times I called Sleazy jet and they would not give me any info or let me change my flight without a charge of hundreds of pounds effectively leaving us with no options.I will do my very best never to use these Sleazy Crooks again | 1 |
Iberia | UPDATE End 2019: IBERIA was finally willing to compensate me the day before the trial. It is essential to have a lawyer who can help you with the law enforcement, otherwise IBERIA will never compensate you...Review 2019My flight from Berlin to Mexico City via Madrid was the most horrible flight I've ever had in my life! Since the flight was delayed, I was not able to catch the connection flight. I got a new flight the next day but only after I spoke to the staff in Spanish because they are not really pleased to help you if you talk to them in English. According to the Flight Compensation Regulation in EU law, I am entitled to receive a compensation of 600 € for the cancelled flight. After several complaints in Spanish ( if you complain in English, it will take ages to get a response), they are not willing to compensate me which ended up in contacting my attorney to deal with this case. However, IBERIA is still not responding, neither to me nor to my attorney which has been going on for half a year now!Apart of this never-ending story, adding a suitcase was very problematic which made me calling IBERIA twice under very bad service. Moreover, it took me at least 10 calls to FINALLY reach somebody!A receipt of the added suitcase has been never sent to me despite sending many requests since I can't download the receipt from their website...Web check-in as a group does not work at all since this was a group reservation. Only the person who made the group reservation was able to do the online check-in - me and my other friend sadly couldn't do this.IBERIA is not working customer-related at all and does not earn to be an airline. I hope they will disappear one day from the aviation!!!!! | 1 |
Lufthansa | UPDATE June 2020: AmEx finally secured my refund! Try using your credit card company to help.Booked an early morning flight from TSR to LHR in January for Mar 22. Yesterday I get an email from Lufthansa advising me of confirmation of a booking on 3/22 but a flight hours later. No explanation in the email, so logging in and looking saw the earlier flight was not listed, so surmised they canceled that one and dumped everyone to the later - problem was, that time didn't work for the rest of the itinerary and online said it couldn't be changed or refunded(remember, Lufthansa cancelled the original flight and unilaterally rebooked on a much later flight...) Well, three calls to their customer service (waiting 30 mins to over an hour before having to give up and hung up to do other things i needed to do), and an email un-responded to, this evening I finally reached a woman in C/S after another 30+ min wait on hold, and she was very arrogant and rude - when I suggested they put the option to change the booking online when Lufthansa does this, she insisted you could - I assured her you couldn't and offered a screen shot... but at least changed the booking to the day before to salvage the rest of the existing connecting travel (luckily could travel the day before) There's more, but gives the idea. Hopefully the flying experience will not be as bad as the horrendous customer service treatment. My first experience with Lufthansa and I travel a lot - likely my last unless they step up dramatically. BTW other airlines like Delta have been great to deal with the crisis situation cause by COVID-19, so if Lufthansa doesn't have enough decently trained and empowered call center people, maybe its CEO and other execs need to jump in and take calls and help them.... ;)Update Mar 17 - They still direct you to call their service counter for most of their COVID-19 options vs handling online, which BTW I've tried many times - results -0- Rings, rings... disconnected w/o answering; few times it answers - on hold 20 - 45 mins+. Then it disconnects, so impossible to do anything with them...Email attempts ... fruitless so far.On the other hand, Delta Airlines - excellent and focused on its customers and communities.What's so challenging about this Lufthansa? Why can others step up and you can not?Update: 4/18 - Finally after a week of trying to call and email, connected with an agent and they arranged a full refund - so thanks to them... Will up my rating from 1-star to 3-star for finally taking care of this because they put me through hell and lots of effort and time on my part to reach this point, where Delta was in front of the curve and deserved their 5-stars.Update 4/9/20 - Well, still no refund despite 23-days passing. Recent email with their customer services:On 4/7 "The agent you spoke on the phone sent the ticket to the queue for refund. This is the right procedure. The refund is processed in the ticketing department, not by the customer service agent. Since the ticketing department has been overwhelmed with requests, your refund is still waiting processing. Unfortunately, we cannot provide you with a timeframe. We understand that this is frustrating and we sincerely apologize. Please keep monitoring your account. Your refund will be processed eventually.Best regars,Bilyana BorislavovaLufthansa German Airlines"Prior one on 4/6 - "Thank you for your emails.Please accept our apologies for the late reply caused by high volume of requests received in the past month.I have checked your request and I see you have already cancelled the booking. Your request for refund is noted and it will be fulfilled. Our service centers, however, are at present giving priority to necessary rebookings and the coordination of repatriation flights.We are also aware of the legal situation and refunds of course continue to remain possible. We kindly ask for your understanding that due to the current situation it is not possible to uphold the usual deadlines.Best regards,Adriana CvetkovicLufthansa German Airlines"They really make in challenging and complicated - many layers and people - making you call - to do all but vouchers, so it appears to me they are likely trying to avoid paying out cash at the moment, event willing to break the law in doing so?Many were tested by this pandemic, and airlines like Delta stepped up and even went further and did more than asked, so they have my business for life.... beware of this company dear future travelers!!!!Update 4/23 - Even though I was told by the Customer Rep on 4/18 my refund was submitted and to expect it within 3-10 days, 30+ days later - nothing! In emails and a phone call, got the they don't know when, that dept is overwhelmed, no there is no way to contact them directly blah, blah, bah.... | 1 |
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