Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Unbelievable service, they lost one of our bags. Cannot get any help from online service or staff at airport. We arrived on the 17th and have finally heard that our bag was now at the Cleveland airport since Monday. Cannot get anyone on the line to get a delivery. This was good news to get Aer Lingus to Cleveland with direct service to Dublin. Unfortunately, we now know that they are a 3rd tier airline that continues to disappoint. | 1 |
Ryanair | Unbelievable to read articles in the press that Ryan Air are forcing South Africans to take an Afrikaans language test before flying. Does Ryan even realise how this would feel for any person of colour or not given the apartheid history and Afrikaans as a leading language. Since 1994 it is no longer a leading language in schools unless you are Afrikaans.Deal with the real issues re fake passports, not some haphazard arrangement that doesn't prove anything as many South Africans today don't even speak Afrikaans.New low Ryan Air | 1 |
EasyJet | Unbelievable! Had a cancelled flight in Decembre, keep sending the compensation and expenses form and they just keep saying something is wrong about it but just doesn't say what it is! Keep calling them and being forward to non existent numbers. spent ours on the phone trying to get this done and nothing! Absolutely terrible customer service! Do not trust them, to get money out of you they are pretty quick but then to solve problems they are useless and disrespectful! | 1 |
EasyJet | Unbelievable! I couldn't take my flight EJU7579 yesterday January 30th from Porto to Malpensa!!!The girl didn't allow me to take the flight even though the pilot decided to wait for me! My friend was inside the plane explaining the situation to the pilot, it was just because I was trying to receive the email confirmation but the email arrived 5 minutes after the flight departure!!!This girl didn't want to listen to the pilot neither to meActually the plf form is for Italy entry, so I could have the time before the arrival to download it but she didn't want to let me go!Today I flied back to Italy with the form and nobody asked me it!!! | 1 |
EasyJet | Unbelievable! My flight was cancelled 20 minutes before departure time whilst I was waiting at the boarding gate. With no alternative flights available, I have lost five nights' hotel room and over £1,000 on event tickets. Like many people, my long-anticipated break abroad has been ruined by an incompetent organisation. I recommend that you do not use them - I won't be booking with them again. | 1 |
Ryanair | Unbelievable!!!!I'm still waiting for a 90 Euro refund from these cowboys !Went to Rhodes in October last year. Unfortunately there was a Greek airport strike on our last day. This meant we had to stay an extra night, I paid on my credit card thinking everything would be ok ! How wrong I was ! The criteria has changed so many times to apply for this refund I've lost count ! I have spent many pounds with this company on flights over the years but no longer ! No I can say I never will use their services again | 1 |
Ryanair | Unbelievable!Rude unhelpful airport staff, added extras to purchase are misleading it states weight but no size! £60 one way charge for a case that weighed under 10k. This is absolutely criminal.20 min queue for speedy boarding.Why are Ryan air still in business? Why do people continue to use them when they treat their customers like this?Why do they want to treat people like this?First time using them for me today and definitely the last. | 1 |
EasyJet | Unbelievable, I have waited since March for refund. Impossible to get through just cut off every time. Was willing to wait for the 90 days but now that has passed, and still no closer to getting my money back. Disgraceful. | 1 |
Grupo AirFrance-KLM | Unbelievable, how they deal with the crises as if they are the only ones who are hit.How they are deleting comments and cheating on customers as if they would be some 3rd world company.Even though they got 9 billion support from the government they still don't want to refund customers for their canceled flights.SHAME ON YOU KLM. | 1 |
Pegasus Airlines | Unbelievable, they started to charge extra cost for even your hand purse. This is absolutely ridiculous mentality trying to get every penny in your pocket. | 1 |
Ryanair | Unbelievable. Boarding a flight today in pescara and as we are waiting outside in the scorching heat, we are paused for the boarding for 10-15 minutes whilst on the steps.. unbeknown to us until the pilot comes and and screams across the tarmac to the flight attendant who is carrying 3 boxed pizzas! We are then boarded straight away, turns out the delay was only because of a hungry flight crew. Unbelievable scenes. | 1 |
Vueling | Unbelievable. Changing flights and/or names costs just as much as booking a new flight. 50 euro per first/last name. What a scam, it's just changing some 1 and 0's. This company deserves to go out of business. | 1 |
Ryanair | Unbelievable. Worst flight experience ever.We booked a return flight to Portugal from Denmark.First, we were denied our flight to Portugal in the last part of the airport because we had a "c-type Schengen Visa" and a "d-type schengen visa" was needed for just a TRANSIT in Scotland the employee told us. Soon after, security told us the workers don't know the rules and are probably wrong, I checked online and they were wrong!We asked for a refund or other flight, but was denied both so we booked from another company same day and lost the tickets.On our return flight from Portugal to Denmark they changed our ticket to 14 hours later and we had a transit before that so that flight time would be too late for us to reach our transit. Again, we asked for our original fligt times or at lleast another flight so we could make our transit. They denied both that and a refund.Worse scammers and thieves you have to look long for.I highly recommend NOT to deal with Kiwi.com, ryanair or easyjet which all stole from us and wasted our time.We tried calling, asking in person and online - all treated us like garbage.STAY AWAY FROM THEM! | 1 |
Grupo AirFrance-KLM | Unbelievable... I reserved tickets for me, the wife and a baby. When we arrived to Amsterdam connection - they changed the plane - putting me on a different flight than my wife and daughter (!!!) Refused to fix it and refused when I asked to talk to the manager...Outraging... I can't even describe the frustration... | 1 |
Ryanair | Unbelievable.I had to pay three times for the same flight. It was their fault.They promised me to pay my money back immediately.But they never did.I spent hours in the hotline and with emails.I will give it to a lawyer now. | 1 |
Grupo IAG | Unbelievably awful and we were flying premium economy one way (the bag drop was the stuff of nightmares) and business on the return leg (we spent hours on the phone trying to move our seats and then, when we came to check in, found they had reverted to the previous ones…). Ruined the first and last days of our holiday. Thanks BA.As a fellow passenger said, it's quite something when you're flying premium with BA and yearning for the easy efficiency of EasyJet… | 1 |
Vueling | Unbelievably bad airline. They were understaffed at check in, and we waited in line for over 3 hours to check in (online check in was also not working). Then they lost my luggage. After jumping through all the hoops and filling out all the forms, they emailed saying they are "processing". It has been over 2 months since the claim was submitted, and they still have not provided compensation. They will not respond to emails, or answer phone calls. Awful company. I will pay extra next time to ensure I do not fly with Vueling again. | 1 |
EasyJet | Unbelievably bad customer service. | 1 |
Eurowings | Unbelievably bad customer service. We were going to fly Split-Stuttgart-Milan, received an email in German canceling the entire trip. Have been trying to reach Eurowings to ask for a refund; you hold for an hour and then the line just happens to cut. Do not book tickets on Eurowings, believe me the savings are not worth the frustration and time. | 1 |
Vueling | Unbelievably bad service and policies, and certainly not in keeping with any airline I've ever travelled on. Squishiest seats I've ever seen: my husband couldn't sit with his legs in front of him, mine were about 5cm from the seat in front of me. Wouldn't let me check in online because I can't enter the required API with a Canadian passport. Their website blames this on 'Canada'. I've lived in Europe for 15 years and travel often with my family within Europe and to North America and I have NEVER before been prevented from checking in online because of my passport. This was our first and last experience with Vueling (and I wish I'd read the reviews before booking.) | 1 |
Grupo AirFrance-KLM | Unbelievably bad treatment by KLM and ground service staff at Belfast City Airport this evening. KLM overbooked the plane which meant that we got selected to bear the burden - pulled off the flight and have to wait for 24 hours to get home. KLM could have gotten us home earlier but the staff said that they were instructed only to provide the cheapest connections. Seriously! | 1 |
Vueling | Unbelievably bad treatment by this airline. I bought a bag allowance for our carry ons for up to 15kg online before the flight. Since it was a small carry on I just took it thale gate to check in for cabin. Vueling representatives said because I didn't check them in the counters, they would nees to charge an additional Eur 120 (2 bags). Really can't believe it. Be careful! | 1 |
Vueling | Unbelievably bad treatment by this airline. I bought a bag allowance for our carry ons for up to 15kg online before the flight. Since it was a small carry on I just took it thale gate to check in forcabin. Vueling representatives said because I didn't check them in the counters, they would nees to charge an additional Eur 120 (2 bags). Really can't believe it. Be careful!See more | 1 |
Ryanair | Unbelievably bad!Avoid this airline at any cost!I can't describe how awful their service!We start by the shock that you have to pay extra to set next to your friend in the flight!How evil this is! Other airlines offers this as difficult.We couldn't use the app for the online Pass and had to print it.Both flight were delayed for a total of 2 hours and there was even no apology from the airline. | 1 |
Lufthansa | Unbelievably bad. The worst customer services I have ever experienced. I have been a loyal customer for fourteen years flying four to six times a year with the airline. I have been trying to resolve a booking problem - their error, my cost - for three weeks. I have spent a combined time of over three hours hanging on the end of the customer services helpline in the vain hope of speaking to a human being. Their HOTLINE 0151 237 3300 is dead and my emails get a response saying that my issue will receive the attention it deserves. Radio silence ensues.Lufthansa will now be my airline of last resort. This approach has to be a result of the culture of the business and the buck stops with the senior management. | 1 |
Lufthansa | Unbelievably disappointed for mishandling my delayed luggage and offering completely insufficient compensation. Unacceptable service and lack of empathy. Avoid at all costs! | 1 |
Lufthansa | Unbelievably disappointed with Lufthansa for mishandling my delayed luggage and offering completely insufficient compensation, and even refusing to talk to me any further. Unacceptable service and lack of empathy. Avoid at all costs! | 1 |
Grupo IAG | Unbelievably poor customer service!! I have been trying to get a simple change made to my details on the "My Details" page of their website. My only option is a chatbot on WhatsApp which has repeatedly told me that it has fixed the issue. IT has not!!!Also trying to access and manage a very costly flight to America on the app and am unable to access using the PNR..Cost cutting has consequences!I am supposedly a valued frequent flyer… it seems not!!I'm done! Never again! | 1 |
Grupo IAG | Unbelievably poor customer service. I tried to raise a complaint on 28 March and more than two months later no one has bothered getting in touch. This is obviously a company that displays the deepest contempt towards its customers. I am now at the point of seeking legal action, which I feel confident I will win as the company has been laughably dismissive and negligent. I would encourage everyone to do the same and to also keep copies of all correspondence to/ from the company (there will be very little from the company). If you don't have that, submit a Subject Access request to obtain it. They won't respond but when they don't you can use the ICO to help you obtain it.Maybe if more people take them to court they might start to show customers a modicum of respect.NB- it is very telling that BA does not bother responding to any of the negative reviews. Shows how much they care! | 1 |
Lufthansa | Unbelievably poor experience for me this morning. Flight HRW to Frankfurt was 1 hour late. Despite the fact that half the people on board the fligh had a connection, the stewardess did neither apologise nor offer any useful application information or offered to liaise with the ground staff. She tried to blame it on Heathrow. The Lufthansa ground staff at Frankfurt nearly closed the gate on me, despite me running all the way to the gate and did not even apologise for the late running of their flights. Delays can happen anywhere but Lufthansa customer service on board or on the ground was lacking. Next time I'll let BA! | 1 |
EasyJet | Unbelievably poor experience. Delayed in every way possible to include sitting on the runway for an hour after landing because no one from ground crew showed up.If the only way to get to your destination is EasyJet you should seriously consider not going! You'll be better for it. The experience will erode any joy you get from your holiday. | 1 |
Lufthansa | Unbelievably poor service. Lufthansa lost my baggage, 48hrs on I have had no updates from them regarding what is happening. Very rude staff at the customer centre. Cut off repeatedly and spoke to very poorly.Stay clear of this airline. | 1 |
Grupo AirFrance-KLM | Unbelievably poor. Both our outgoing and incoming flights were cancelled and the alternatives offered were atrocious, involving multiple transfers and long stop overs in Airports, which was incredibly difficult with a toddler. Their communication was misleading throughout so it just added to our stress. We live in Bristol and travel to Tokyo at least once a year so KLM could've been a good option for us but regardless we will never use them again because of this experience and I highly recommend others avoid. | 1 |
Wizz Air | Unbelievably unprofessional staff. Rude and incompetent over their own rules with luggage and customer care. This by far was mind-blowing. Beware of their luggage size scam when at every one of their terminals. One of their staff says one thing and the other one says a different. It doesn't matter if you are premium, you will be given a hassle. If you're slightly a couple cm oversized, you will likely be charged 60 dollars if not more as they tried to do me but I refused to comply and succeeded. Management should introspect and train properly. Folks, while your luggage may be slight oversized ... stop, pack your stuff small tight! Explore your other options! Let's get it together Wizz air. Enough is enough! | 3 |
Ryanair | Unbelievably unscrupulous. We tried to check in 7 hours before flying (within their window), a glitch in their system prevented a successful online check in, and then stopped us from trying again - so thought that maybe we'd checked in. My wife (who teaches IT) explained this at the check in desk to a rather rude Ryan air employee (although she was perfectly nice to the previous 2 white customers - just saying!!). Had no choice other than to be robbed of £220 for check in - god knows why a 2 minute process costs this much - utter day light robbery. Wrote to complaints and was simply brushed off, even though it was a glitch their end. Looks like they're just a really horrible company, which is sad. | 1 |
EasyJet | Unbelievably useless. Wasted 30 minutes of my life and didn't explain anything. | 1 |
Norwegian | Unbelivebly bad UX / booking serviseI tried at least 11 times to book online and I still DO NOT HAVE a booking.Your customer service is useless - both call center and chat.I cannot believe that anybody trust Norwegian operating airplanes with people in!Please try to improve | 1 |
Grupo AirFrance-KLM | Uncivilised b**stards to put it politely!!They lost my luggage, delivered it one week later, totally damaged and to the wrong address!When I tried to claim my rightful compensation they declined because I didn't have "receipts". Receipts for what you miserable wretches! | 1 |
Ryanair | Unclear baggage instructions lead to punatative penalties costing more. | 1 |
Ryanair | Unclear rules or changes of them. Had to pay extra for luggage that I had already paid for. Even though their rules clearly stated that I could take this luggage with me.Also splitting up passengers to try and make extra for seat changes. This alone speak for itself.If you need to contact them, write to them on Facebook messenger as contact mail is nowhere. They will send you the right direction. Wait time for complaints are 7-14 days..Update on this:Ryanair let's the faulty members double cross their own faults which of course doesn't lead to a fault.This company scams you anyway possible so careful with what you pay for.This company needs to be regulated. | 1 |
Jet2.com | Uncomfortable and stewardess very rude and unfriendly | 1 |
Jet2.com | Uncomfortable seat on outward flight. Sick of that silly tart who always wants someone to hold her hand. | 3 |
Jet2.com | Uncomfortable seating on The 737-800 aircraft.Aisle continually in use and/or blocked by trolleys. | 2 |
Iberia | Uncomfortable seating, awful food, even by airline standards! Cabin crew were rude, ignored call buttons, have poor CS skills in general, were very unhelpful when first flight was delayed (no announcements made by pilots as to expected departure time or the issue) i already had a very tight connection, then they couldn't get doors opened upon landing, furthering the delay, then the connection was shortened further by 10 mins( no communication) so forced to sprint through Madrid airport, then last min gate change (again with no communication). you couldn't make this up! Iberia is the airline equivalent of faulty towers, amazing they're still in existence? They were poor 15 yrs ago, they're diabolical now! Suffice is to say I wouldn't recommend them, or any IAG airline! | 1 |
Jet2.com | Uncomfortable seating, cramped no or little leg space. | 3 |
Jet2.com | Uncomfortable seats and excessive onboard sales pitch leaving no room for a relaxed flight for tired passengers | 3 |
Jet2.com | Uncomfortable seats on flight. Long standing time prior to boarding. Efficient check in and ran to timeout and inbound. Difficult access to transfer bus | 3 |
Wizz Air | Uncomfortable seats, only a couple of millimeters of padding, if at all. There is also a metal rod at the front edge of the seat which is raised, pressing against the back of the knees. We have informed the crew about the seats every time yet the problem persists, in fact it has got worse. Crew can get snappy, even rude at times, particularly if you ask for what you paid for. Eg: They sometimes put other passengers in the most expensive seats for which you paid (among the first 6 seats), asking you to choose another seat and accept a refund or leave it, without apologising for the inconvenience, yet insisting that they followed procedure and good conduct. If only it was cheap but, it's far from it most of the time. | 1 |
Jet2.com | Uncomfortable seats. Hard arm rests. Like sitting in a church pew for 4 hours! And lies from the cabin staff telling us that booze and ciggies on the plane were cheaper than Lanzarote; it was much cheaper for booze and tobacco on the island than the plane and better choices. But very good food ordered in advance; including Gluten Free. | 3 |
Jet2.com | UncomfortableLess than 3 hour flight but seats soon felt uncomfortable, as if the stuffing had been removed from the cushions.Early morning flight south on left of aircraft meant the sun was in my eyes the whole time and there were no window blinds.These two things have changed for the worse since my last Jet2 flight in January. | 3 |
Pegasus Airlines | Uncomfy, really disturbing experience. I DON'T RECOMMEND IT | 1 |
Ryanair | Uncompassionate, dictatorial and simply awful to their customers as previous reviews confirm. My family will never ever use them again, better to stay at home. | 1 |
Jet2.com | Uncomplicated | 5 |
Vueling | Uncooperative customer service – refund denied despite clear legal entitlement after a flight rescheduling.Technical errors are blamed on the customer.I will never fly with Vueling again. | 1 |
Wizz Air | Under any circumstances do not use this company. It would make Fawlty Towers Look like Emirates. I paid for extra leg room for myself and three other guest only to find the aircraft floor plan was wrong and the seats had been taken. The staff could not do much and helped as best they can. The refreshments were at best pathetic. I asked for and sandwich, we don't have any, crisps. None of that. What have you got. Whiskey, Wine. Tomato soup and cheese sandwiches. Not much of selection on a Half full flight. Absolutely Rubbish. Just read the other reviews and found only one positive one from someone who was moved because she was scared. | 1 |
Ryanair | Under no circumstances one should rent car from Ryanair website. In Greece you can rent any car in most islands with no credit card guarantee withhold. If you book the car from Ryanair however there is no money back, no car and if you are unlucky enough to give your card the amount of the guarantee will be withheld from your account for 1-2 months.GOLD STAR AWARD for Crappiest Service Provider | 1 |
Pegasus Airlines | Under no circumstances should you choose Pegasus Airlines for your trips. This is their new policy—dodging responsibility with a laugh. Due to the negligence of an employee and a computer malfunction at the gate, I missed my flight. What's even more ridiculous is their completely unprofessional behavior: first, they told me they would change my ticket, but then they simply took me to the Pegasus ticket counter and abandoned me, forcing me to buy a new ticket."The customer support hasn't done anything about it so far either."And if there was even a slight chance of enjoyment in Turkey, this airline compensates for it and ruins it for the poor passengers. What's even more interesting is that a family of six, exactly under the same conditions, missed their flight and had no money to buy a new ticket. Their six-year-old child had diabetes, and the airline staff saw the mother crying but were completely indifferent. Please do not buy from this rude airline." | 1 |
Pegasus Airlines | Under no circumstances should you choose Pegasus Airlines for your trips. This is their new policy—dodging responsibility with a laugh. Due to the negligence of an employee and a computer malfunction at the gate, I missed my flight. What's even more ridiculous is their unprofessional behavior: first, they told me they would change my ticket, but then they simply took me to the Pegasus ticket counter and abandoned me, forcing me to buy a new ticket. The customer support hasn’t done anything about it so far either. And if there was even a slight chance of enjoyment in Turkey, this airline compensates for it and ruins it for the poor passengers. | 1 |
EasyJet | Under normal circumstances I am a frequent flyer with work, leisure and visiting families our home countries.During a time like this you think they would have better policies and assistance for support when speaking about flight information and changes. I had called more than 10 times this week trying to figure out options with new flight guidelines for the canary islands. I was given incorrect information at every call. This left me frustrated and overwhelmed given I had their covid deadline to make for flight change. They suggested a flight that was a lesser value than the original payment. Again, I had specifically said I did not want to do that as it goes into a pot for them and not to your account. I did not know this until I recieved the flight invoice after. They CSR had said this flight is of the same value!If given the correct information for guidelines es (our embassy and easyjetspain has advised to speak with UK airline carrier) I would have kept our original christmas flight to see our family. Although I have "one free change" still my original flight is twice as much then the flight they switched me to, so I have to pay the difference now. It's ludacris.This could have been avoided if the gave the correct flight guidelines or said we cannot advise you on this or if they offered vouchers like BA has. EJ is just a money grab and dont care, no way to escalate the matter. Also majortity of the CSR's are rude and dont care to understand any of the history of the matter.It is clear they unbothered with service and customer retention so with that they have lost a frequent flyers family of 4! We no longer book our travels with them going forward. I would advise you to do the same if even if the other airlines are a bit more, it will be worth it. Also, better to support businesses who actually take their customers into consideration. | 1 |
EasyJet | Underseat luggage allowance seems very different from other airlines. The measuring box does not appear to match the online description, the special sized luggage purchased or the space beneath the seat. Passengers are treated like cattle, no smile, no please or thank you. The staff seem very bored and overtired I won't be flying easyJet again. | 2 |
EasyJet | Understand todays technical issue is not easy jets fault . But their customer service is. Incorrect information on their app, over 12 hours in Rhodes airport without information on the board or any announcements. A €4.50 voucher which buys 1 coffee. 1-10pm flight cancelled at 11pm, no communication about what to do next. No announcement of info on website no EJ Personell . Older people and children all stranded until tomorrow , some on 10am or later plane . Disgusting airline will never fly EJ again, if you think it's cheap it not !! Don't do it …we finally were taken to an apartment in apartment in Faliraki at 03.40 to get picked back up at 8 to go to the airport again . No contact from EJ but thank you to the ladies at the airport who sorted the room and the coach … at least we had a shower !! Still wouldn't fly again with EJ | 1 |
Ryanair | Understandably Ryanair can't manage the weather but knowing it was a bad storm they with help from DublinAirport authority let's thousands of people think they're flights were going.Like eejets we went to gate and here was a plane. Looking good. We even heard other aircraft take off.The suspicious were no lights and no one working near aircraft and gate. Received a Message from partner to say had received a cancellation from Stansted that the flight was cancelled. But we're still standing like eejets until wait for it, the flight vanishes off the gate to be replaced by Paris BVA at 0625 next day.Herded like cattle we left the departures area to be told leave airport and book online and no flights for 3 days. | 1 |
EasyJet | Understandably there very busy at the moment and the waiting time is long however the customer service I received was perfect, moved my flights to a different month no problem what so ever, I always use EasyJet there very friendly and great value for money, I use to travel a lot for work with other airlines and now I only ever fly EasyJet, the plus card is worth buying if you travel often. | 5 |
Lufthansa | Understandably, Lufthansa cancelled one of my trips due to the covid pandemic. What is ridiculous is that it took almost 7 months to process a refund.Additionally, when I finally got the refund, I got back a substantial amount of miles I had use for my purchase, only to be told that they will expire within 2 weeks of the refund... I have tried over the phone and e-mail, but it is simply not possible to obtain an extension on the use of miles they have refused to refund for almost 7 months... Truly bad customer service. | 1 |
EasyJet | Understanding ; Réactivity ; Efficiency | 5 |
EasyJet | Understood my issue and resolved it quickly and efficiently. | 5 |
EasyJet | Understood my problem and resolved it, quickly and efficiently | 5 |
EasyJet | Understood my requirements and offered a solution | 5 |
Grupo IAG | Underwhelming and disappointing service from BA. Customer service from staff was non-existent, when I had queued up for over an hour and a half and missed my flight. Each BA worker had different instructions to give me on what to do next to rebook my flight. When I was finally directed to call customer service on the phone, I was told I could rebook and pay the difference for the next flight. A refresh by the customer service person resulted in a new page as I was giving out my bank details to pay the difference for the new booking. Suddenly I was told that I had to pay for a new booking and buy a brand new ticket. Other airlines I have used would have put me on the next flight at no cost. But with no accountability from the BA staff, I was put in a position to fork out money and get a new ticket. BA has now become a money grabbing company with no due care on providing a seamless service for customers.Even after writing a complaint, I got a page of literature, polite apology but no attempt to refund me for the money I had to spend due to lack of clear information from their staff and a refresh from their own staff which cost me more money.I would recommend using another airline that values their customers and goes above and beyond to ensure that every traveller has a wonderful experience. In my opinion, that airline is not BA. | 1 |
Lufthansa | Underwhelming experience. Upgraded via their bidding/make us an offer system and reserved seats upstairs. Boarding was late and a little all over the place. Seat and mattress were comfy but not great. Temperature was on the warm side upstairs and when I mentioned this, as I woke up very warm, something I was not used to, I was told ‘it’s always warmer upstairs than downstairs. Went downstairs to business to check and the temperature was much better. Screen size for entertainment is good but for a screen that is that far away, the writing for the menu etc should be bigger. Had to put on my reading glasses to read the on screen options. Left FRA an hour late due to long taxing and de-icing, but pilot made up time to arrive into HGK 40mins late. The person who served me was nice and personable, the rest were just going through the motions as quickly as possible. Went to the kitchen a few times to get water. Had to ask for ice and was served out of almost flat mineral water bottles. Soft drinks were served out of bottles into glasses, small amounts, had to ask for more. Food was reasonably tasty but nothing special and portions were small. More of a Degustation size/type menu than proper meals. Very disappointing. My wife and daughter, who were sitting further up front could not get another croissant nor the scrambled egg choice for breakfast because they were none left and the server was grumpy to them. On this particular flight, the non-engagement and lack of empathy to me from some of crew was only exceeded by arrogance in offering this mediocre service and menu. | 6 |
Ryanair | Undoubtedly the worst airline on the planet. Rude staff, and the charges for every little thing is ridiculous. If they could charge for toilet use they would. Horrible airline | 1 |
EasyJet | Uneasy jet. The absolute opposite of easy. Terrible customer service. I won't fly them ever again. The app and website don't work properly, and don't let you select a seat even though you previously paid for an upgrade. Then you call and they make you wait ages, only to tell you they won't help you. So you're stuck with a middle seat you cannot change, even if you say you'll happily sit in the back just to get an aisle. And you can see there are plenty of aisle seats in the back, yet they won't help you. What a scam. | 1 |
Turkish Airlines | Uneducated and non helpful customer service. Just came back from a trip to Australia. On the way back, Turkisk changed the departure time. We called customer service and over 6 calls on departure day, we got almost as many replies to what they could do to help us, now that we could not make our connection after departure time was changed. Dont expect help from customer service at all, and dont take for granted that the employees know their own rules. The planes were good, but the experience bad. | 1 |
Ryanair | Unethical and anti-consumer baggage policy. Ryanair will let you add check in bags, but will not allow you to cancel/receive a refund for them. Low fare air travel should not translate to poor treatment of customers. Cancellation terms are hidden within the general terms and conditions (not even in the baggage section i.e. Article 8). This airline does not have my trust. | 1 |
Grupo IAG | Unethical company - never book with this dishonest company!If they oversell the ticket, they will make up random excuse and cancel your seat, right in front of the gate.And provide NOTHING to help.It was a cross-continent flight, from Spain to United State!Can you imagine how big a disaster it was for a helpless passenger.I had no idea where I was going to stay for that night. And had to buy for an alternative flight which was super expensive for the next day.I bought a flight and paid fully for the flight more than one month ago. I received several confirmation emails since then to the day of departure.Even the day before departure, I was able to checkin online and purchased a seat.I was able to check in for this flight in the airport and got my boarding pass the same day of departure.However, less than 3 hours before departure, the airline sent me an email telling my seat was cancelled due to payment issue.I can hereby confirm I NEVEN hear anything from the bank, or any issue about any payment. I confirmed this with my bank.Apparently they oversold the tickets and made up an excuse to drag someone off from the flight.However, being denied to board this flight caused me huge problems: I have an important work meeting and must return to Canada urgently.I lost my connection flight, my hotel in destination, and had to pay for rebooking a new flight myself. These add up to more than 1400 Canada dollars in total.The airline did NOTHING to help. | 1 |
Eurowings | Uneventful on-time flight, very comfortable and friendly flight attendants. Everything worked like a clock work. Enjoyed the short flight and will likely fly with them again. | 8 |
Lufthansa | Unexpected and acceptable things you people are doing. I am trying my best in contacting you but of course I am not hearing back from you at all. I'm supposed to go tomorrow and fly out to Oslo Sanford airport but after you send me my itinerary it just says Oslo (Oslo) I would like my money back or change my ticket I also insure my ticket and the lady said you didn't at allPlease answer me here | 1 |
Vueling | Unexpected delays for "technical reasons", every 30 minutes they said they will give more info in 30 minutes more.Poor service & incompetent people!!! | 1 |
Lufthansa | Unexpected so-called German 2nd largest airline in Europe is so worst! We experienced your strike and caused us bought another tickets from Asia to UK. Over 7 months long time follow up, your CS (Chandni Gupta and Ngainunsiam ) keep replying me the "refunded is done and keep asking me to check bank". What the hell! You never ask me the bank details and how come you ask me to check? And the problem, they never admit they are doing wrong and feel sorry!You waste my time over 7 months and without an official email to apologies what you did to your customer! Cancel flights, strike, impolite, irresponsible and give wrong message to customer... how come still working in this airline?!Never Lufthansa ! Save your money and time to select other airline to secure your trip ! | 1 |
Ryanair | Unexpectedly Ryanair has come up trumps and kindly refunded both £186 for two unused flights (as my Mum, who we were to have visited, had just died) and also Euro165 for late check in at Dublin airport after her funeral.The flights were refunded 'automatically' after I filled in the online Ryanair Refund Application Form which you can find once you're logged in to the website.And the late check in was kindly refunded when I sent an email to Eddie Wilson Ryanair CEO, wilsone(at)ryanair.com and to Customer Services, cs(at)ryanair.comHope that's helpful.. | 5 |
Grupo IAG | Unexpectedly excellent. Did exactly what was required (LHR-ORK-LHR) affordable smilingly and on time. Can't ask for more than that these days. | 9 |
Eurowings | Unfair Fees and Terrible Customer Service – Avoid Eurowings!I recently had an extremely frustrating experience with Eurowings that left me feeling ripped off. My travel companion and I tried to add baggage online before our flight, but due to technical issues on Eurowings' side (which were even confirmed by their own ground staff), we were unable to do so. Instead of acknowledging their mistake, they still charged us €60 per person at the gate—a total of €120 for something that wasn't our fault.The fact that their system failed and they refused to accommodate us is completely unacceptable. Instead of helping their customers, Eurowings seems more interested in squeezing as much money as possible from passengers, even when the charges are unfair. Terrible customer service, no flexibility, and pure greed.I've contacted their customer support, but so far, no response, no accountability, no refund. Avoid this airline unless you enjoy being overcharged for their own system failures. | 1 |
Grupo IAG | Unfair and abhorrent service. After fighting for my refund due to the current war Israel with an attack from Iran imminent, I was given one but my husband was not. Absolutely disgusting. He has vowed never to fly BA again. | 1 |
Ryanair | Unfairly charged £75 for a 10kg hand suitcase that met size requirements. The bag fitted in their frame, the compressible soft part on the front came out by less than 1 cm and they claimed it's bad. They penalised everyone on the flight with compliant carry on suitcases. Of course everyone's luggages fit in the overhead compartments perfectly fine. They're just taking people's money for their entertainment | 1 |
EasyJet | Unfeeling about changes to flights that can't be managed. Not willing to help or provide a solution with no apology about this being an difficult situation. Easyjet should do better | 1 |
Grupo IAG | Unfortunately BA has become a budget airline, but still charging top rates.Delayed both ways and next to no choice of food | 2 |
Lufthansa | Unfortunately COVID has voided customer service for this airline. They were unreachable on their help line, their systems were not integrated between Customer Care and Technical, and resulted in a ticket being cancelled. Have been back and forth for 9 months and no rationality from the airline. Very poor and will not fly LH again. | 1 |
EasyJet | Unfortunately EasyJet are in a bit of a lose-lose scenario which they don't help themselves with.KLM have a process by which you will not currently be issued a boarding pass and so you all have to go through check in desks and be pre-flight checked at that point, meaning you have time to rectify it if you have any problems.What EasyJet do is cause absolute chaos at the gate so that multiple passengers end up getting turned away if they have caused the most minor bit of confusion (one customer Infront of me had all his required documents however somehow there was a conversation about "the documents we have uploaded are different from the ones youre showing for your COVID test", which the customer explained but they didn't understand so they turned him away until a later flight - he asked how to fix it and they said not possible and the testing center in the airport doesn't open until 1pm! Mental.)The lose lose to this is that EasyJet also have some truly terrible customers who are arrogant, aggressive, and don't come with what they need because they were either too lazy or too arrogant to check up on the required travel regulations before leaving the house. This is a bit chicken and egg, because are EasyJet like this because of a general customer base they have bad experience of, or are their customers like this because EasyJet have terrible, wasteful, chaotic processes that cause angry and upset customers.... | 3 |
Grupo AirFrance-KLM | Unfortunately I can't give 0 stars!Worst Airline Ive ever seen in my life. Flight scheduled from ZRH-IAH for my Wife with 3 little kids, arrived on time the agent started to check us in, seemed like he didn't have much experience, after charging the luggage fee he then stood up and walked away waisted a few minutes talking to his supervisor, when he came back he told us that flight can not be attended and my wife and the kids cannot fly. This is absolutely ridiculous since we have proof we arrived on time. Nobody cared nobody was responsible for us. Customer service experience with KLM is even worse, they didn't care about our issue and simply said if you dont buy a new one way ticket within 24 hours you will loose the return ticket aswell. All day we are texting/calling back and forth with KLM but simply nobody gives a rats a.. about our problem. New tickets cost around triple what we paid for. This is absolutely not acceptable since it is was not our fault, be aware of this scam company. Never ever again. We will file a lawsuit against KLM and publish this in all social media platforms!!!! | 1 |
Lufthansa | Unfortunately I can't give zero stars so I'll have to give oneWe have an upcoming vacation going to The Dominican RepublicWe have booked the whole trip from Billund DK to Punta Cana and return flights as well through Condor which is a part of LufthansaUnfortunately Lufthansa cancel our final return flight before we even start our vacationAfter contacting Lufthansa to get an alternative flight they give us a new flight the following day. A bit annoying but never mind.After some talking they even tell us that they can rebook our whole return flights so we'll get an extra day in Punta CanaYeehaaaa one more day in paradise instead of spending the night in Frankfurt was just great.Later that day wechecked our new itinerary and now our flight from Punta Cana was changed from Condor to Eurowings. For us no problem. Only thing that was different is that now we're going Punta Cana - Munich - Frankfurt-BillundStill no problem for us.Next day we check our itinerary again and the flight is still not confirmedI contacted Lufthansa once again and now they told me that this flight needed to be approved by Condor and I had to call them.Calling Condor who says that Lufthansa is not allowed to rearrange our flight so Condor will now change our return flight to the next day on a Condor Flight instead.Was also told to call Lufthansa and cancel their flight. But to keep the final flight Frankfurt BilundCalling Lufthansa again and explain the situation and they cancel our Eurowings flight to Munich and FrankfurtOur flight from Frankfurt to Billund is still okOne day later our flight from Frankfurt to Billund is suddenly cancelled again.This time I call Condor as they are our travel agency.They explain that our flight to Billund was now cancelled by Lufthansa againWhy ????????So I ask Condor if they can please setup our flight so I don't have to call Lufthansa again. Seems like they don't know what they are doing.Now the problem starts……They cannot book a new return flight to Billund for some reason so they tell me that all they can do is give us a refund of 600 euro and then we have to book a new flight our selves….. no service at allCalling Lufthansa to find out why our flight was cancelledOnly answer is SORRY !!!But you have to find a new flight yourselvesAfter several calls to Lufthansa getting one useless agent after another all saying sorry we cant give you a flight home we now booked our own flightSo now we finally got new return tickets we had to buy ourselves and now the price is 1,650 euro.So that's 1000 euro more than we got refunded and all because Lufthansa is sorry and made a mistake and couldn't help usAs a bonus we now have to pick up our luggage when we arrive in Frankfurt and check in again even it's the same company we're flying withOur Holiday is saved but I really think Lufthansa / Condor could have given ous a better service considering we spent a total of almost 10.000 euro on these flights | 1 |
Ryanair | Unfortunately I can't rate this airline zero stars. The staff is very rude, they charging extra for most of the baggage, is the worst low cost company on earth!Please avoid using Ryanair!!! | 1 |
Lufthansa | Unfortunately I can't see an option to rate them at Zero...This company should be ashamed of itself...Munich Airport.. seriously long delays which is noones fault due to weatherHowever..the customer service and information is non existent...9 hours waiting in queues for information..children sleeping on the floor..no meal vouchers or explanations...the only way I managed to get another flight tomorrow is by providing video evidence to prove that the reason I missed my flight was through their inadequacy. | 1 |
Ryanair | Unfortunately I cannot give 0 stars!The worst experience ever! The worst company ever!Was denied to board due to Ryanair's employees errors! Complained about it and was also denied of a refund?I am a pregnant lady that had to go through a very stressful situation on my husband's birthday!We tried to fly from Bologna to Valencia, where we would spend his B-Day and we were denied to board!Had to book another flight through another company to be able to leave Italy, but could not go to Valencia, so we flew to Barcelona! We had lost our hotel reservation and our train ticket from Valencia to Barcelona, where we would travel the day after!Sent lots of complaint emails to Ryanair and got always random answers that had nothing to do with my problem!They do not assume their responsibilities of mistakes and blame it on the customers! | 1 |
EasyJet | Unfortunately I had to cancel the travel plans due to the death of my wife and Leila handled to chat with great care and sympathy. Many thanks. | 5 |
Pegasus Airlines | Unfortunately I had to fly with this company and all three flights were delayed for at least 1h (the first one was delayed for >6h).The communication is horrible, no information appear when the flight is delayed.When I have requested refund I got "your flight was not delayed for three or more hours" :) | 1 |
Ryanair | Unfortunately I have no choice but to use this airline from Manchester to Shannon as they are the only airline available. They are by far the most unreliable airline I have ever used, I fly every 2 week and I can't remember the last time the flight was on time from Shannon to Manchester, it is delayed every time without fail, the flights have also gone up and I would much rather pay double the price and use a reliable airline and as soon as I have the choice to use another airline I will be doing. AVOID RYANAIR UNLESS NECESSARY. | 1 |
Ryanair | Unfortunately I have to add to the comments about the poor customer service. I waited over an hour on the chatbot before moving into position one and being disconnected. This business has made it impossible to manage bookings online by blanking out the option. It's all well and good their CEO going on the media shouting at the government about COVID restrictions but they do not seem to be able to handle their own issues. Disappointing and contemptuous of customers. | 1 |
Ryanair | Unfortunately I have to agree with the other reviews on here. If I could give 0 I would but 1 is the minimum. It was my partners big 40th and booked a flight to malaga for us for a break but it was delayed 4 plus hours. No ground staff to advise and no vouchers for meals or drinks were given. When trying to claim the compensation nearly 50 calls made to chase the application and yes am still waiting as it takes over 30 minutes to get through to be then transferred to claims who hang up on you as soon as they hear you. Or they put you on a long hold then hope you give up. If you hang in they cut you off anyways. Someone needs to sort these scammers and daylight robbers off. | 1 |
Vueling | Unfortunately I have to give one star to leave a review. Do not book with this company. We booked flights last January pre COV-ID for July. These were obviously cancelled by them. Despite following all their instructions we have had no refund. In fact rejected our claim as COV-ID is out with their control. Please look at reviews from everyone and do not book and join the queue of people waiting and stolen from | 1 |
Grupo AirFrance-KLM | Unfortunately I have to join the chorus of extremely dissatisfied customers.If AirFrance decided to treat their customers as well as they do inside the plane, when there are problems with the luggages outside the plane, I would have given them a really good review.Airfrance is totally inept to ensure that your luggage appears and is not interested in helping when there are problems. Just to get through to a competent person in AirFrance's customer service is a challenge.It took a week to find our luggage and deliver it to us. How can it take so long to find three suitcases in today's world where everything is recorded and tracked? At least one of them should appear as a blip on their screens somwhere!?The first days of our holiday we spent running around in Buenos Aires buying clothes, diapers for our baby, various toiletries, suitcases (we had to travel around). It must be said that it is not easy in a big city that you do not know, sizes of clothes you do not know, brands you do not know and trying to find something that roughly covered our needs.I am happy that I we were insured through my MasterCard, because I can see from the experience of others, that AirFrance does not cover the minimum they are obligated to cover.There has also been impossible to get through to a reasonable person within AirFrance. I was lucky enough to find an email address from AirFrance, but they didn't respond to my e-mail, which is totally unacceptable in the situation we were in. When I tired to call AirFrance, I got a choice between talking to someone who speaks Danish (my language) or English. I thought that it would be nice to talk to someone who speaks Danish and figured that I would get through to some one with a minimum of understanding, compassion and intelligence. When I choose Danish I was sent to someone who barely spoke English, who anyway couldn't help me at all, which is deeply unacceptable in our situation.On the return journey one of our suitcases was destroyed and another one got deep scratches. I could try to get them to compensate us, but to judge from other reviews, it would be like teaching a bear to dance tango and I'm simply do not have time or energy for that kind of fun.In the future, I'll opt AirFrance out. | 1 |
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