Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Very friendly staff,comfortable seats & a smooth flight & landing, we would always choose jet 2 | 5 |
Jet2.com | Very friendly staff,responsive to attention,we always use j 2,never have any complaints. | 5 |
Jet2.com | Very friendly staff. All very slick other than Portuguese passport control which is nothing to do with jet2. Would certainly choose them over many other airlines. | 5 |
Jet2.com | Very friendly staff. The flight was delayed but they tried to keep us informed | 5 |
Jet2.com | Very friendly staff.On time. | 5 |
Jet2.com | Very friendly staff👌 even though we departed late we still managed to land 10 minutes early. We always fly with Jet2 as they have that little extra leg room that other airlines don't have. | 5 |
EasyJet | Very friendly support | 5 |
Jet2.com | Very friendly workersOn time | 4 |
Jet2.com | Very friendly, great help at check in, easy onboarding and great service during the flight. We will be back! | 5 |
Jet2.com | Very friendly, happy and attentive cabin crew. The pilot and co-pilot gave clear concise information which could be heard easily. Great take off despite horrendous weather in Leeds on the 5th January. Great landing in Funchal. Felt very much at ease on both outward and inbound flights. | 5 |
Jet2.com | Very friendly, helpful and efficient staff. | 5 |
Jet2.com | Very friendly, helpful staff in all areas from check-in to onboard. Booking very clear and simple unlike other operators. | 5 |
Jet2.com | Very friendly, helpful staff. Flight on time and all well. | 4 |
Jet2.com | Very friendly, helpful staff. Smooth flight and frequent updates when the flight was delayed. | 5 |
Jet2.com | Very friendly, polite and helpful crew members. | 5 |
Jet2.com | Very friendly,welcoming and helpful staff at self booking in!Good system which is very efficient. | 5 |
EasyJet | Very friendly. Helpful and speedy. Professional. Thank you very much! | 5 |
Vueling | Very frustrated and let down by Vueling. I flew back to London from Barcelona and my suitcase did not show up. I was assured that my suitcase would show up within a day or two. We are now over 2 weeks since they lost my suitcase and all I have received is two clearly automated emails saying they are still looking for my bag. THIS IS NOT GOOD ENOUGH!***update*** - 22nd March: What a pathetic automated response to receive in here. Still no sign of my luggage and no proactive attempt from you to ask for more information from me here on Trustpilot (which I know you can do) to help me. Also, just tried to claim via your website for my essentials expenses and your site keeps sending me round in circles. You are a joke of a company. Please reach out to me via Trustpilot and I will provide you with further information so you can actually do your job rather than send me an insulting customer service template message. | 1 |
Lufthansa | Very frustrating and disappointing experience. Flight cancellation without proper information delivery to the client via email. I received an email that seemed like a receipt email and not an email stating that my flight had been cancelled. Furthermore i was re booked to a flight that was at the same time of one of my connecting flights, I was re booked a second flight the next day , however Lufthansa did not take responsibility for the errors made by their company. Tthey worked with a lack of professionalism and empathy as if you were another number they had to deal with. Bad food ( cold sandwich with cheese and carrot and very poor entertainment). This airline cannot be compared to airlines of the same level such as British airways, Air France or Turkish airlines. It is at the level of the cheap new airlines. | 2 |
Turkish Airlines | Very frustrating experience, even though I quite like their flights and service.My son applied for Student status and eventually got it after sending them various bits of paper. However, he still can't book a flight on his account because it will not let him proceed with the booking!! The flights come up and the discount is applied, but he can not choose himself as the passenger as he is not allowed to (it just doesn't work!!)It has been nearly 2 weeks now and still nothing is happening! And since that time, the price of the flight has increased by over £300!!!We are trying to book a flight and give you money and you are not helping us do that!! We have sent many messages and you have done nothing to fix this - PLEASE HELP!! You are losing business! | 1 |
Ryanair | Very frustrating experience. Timed out often despite only being on the checkout pages for a couple of minutes. When I finally got t the end I discovered that the bill was twice what was originally quoted due to the time that had elapsed! Never use them! | 1 |
EasyJet | Very frustrating that I have to call to change seats just because we are easyjetplus and you can change them for free online for us. | 2 |
EasyJet | Very frustrating to deal with. The chat box blamed me for its inability to answer a simple question. I've not yet managed to speak to a person. | 1 |
EasyJet | Very frustrating. No plain answers to questions | 1 |
Jet2.com | Very generous on free hand luggage, allowed me check in and dropped my 20kg luggage 4 hours before flight. I will definitely book jet 2 flight again. | 5 |
EasyJet | Very glad to have a simple change in my booking settled fast and with understanding. | 5 |
Jet2.com | Very good , value for money | 4 |
Jet2.com | Very good ,staff on the ground and in the air very good | 5 |
EasyJet | Very good CS representative, very helpful. The only thing that let the service down was the 45 minute wait and inability to add baggage myself | 4 |
EasyJet | Very good Customer service but I waited for a very long time | 4 |
Jet2.com | Very good airline plane crew always efficient and pleasant also ground crew very helpful | 5 |
Jet2.com | Very good airline plenty of space in your seats stewards were very helpful and even the staff at the airports were very helpful well done jet2 if and were i can I will always choose your company | 5 |
Grupo AirFrance-KLM | Very good airline very comfy seats normally when I travel to Europe on some airlines my back hurts after a few hours in the air but for klm this wasn't the case and the WiFi worked perfectly and landing was smooth definitely recommended | 5 |
Lufthansa | Very good airline. Flying from Belgrade to Brussel via Munich, I must say that Lufthansa is very professional. Clean airplane, free drink and snack. The crew were very friendly and during the flight gave us all data about our flight. I recommend using this airline. | 9 |
Jet2.com | Very good airline.. please don't change anything… | 5 |
Jet2.com | Very good airport busy but moving x delay on return fromBarcelona of an hour x no information given about why we were delayed x which would have been useful to know x flight staff very helpful and efficient x good flight | 5 |
Vueling | Very good and cheap flights. Recomended warmly. | 5 |
EasyJet | Very good and clean aircraft. Most of the flights were scheduled on time crew members attitude while giving safety instructions was bad. I would recommend EasyJet for their very lucrative pricing for short haul offerings on time flights and reasonably new aircraft. | 8 |
EasyJet | Very good and efficient | 5 |
EasyJet | Very good and fast assistance | 5 |
Jet2.com | Very good and good communication to flight delay | 5 |
EasyJet | Very good and helpful | 5 |
EasyJet | Very good and operative service!Thank to Lujayn, to help me! | 5 |
Jet2.com | Very good and pleasant flight.Efficient and courteous staff. | 5 |
EasyJet | Very good and quick service.I was happy with the flexibility and solution. | 5 |
EasyJet | Very good and quick very helpful | 5 |
Jet2.com | Very good and relaxed | 4 |
Jet2.com | Very good and staf was lovey come back my huddy was kick in back from man back of him but all ok | 5 |
Jet2.com | Very good and very nice and kind | 5 |
Jet2.com | Very good as always | 5 |
Jet2.com | Very good as per normal. | 4 |
Jet2.com | Very good as usual | 4 |
Jet2.com | Very good assistance and pleasant personnel on any flight I have had | 4 |
Jet2.com | Very good assistance as disabled. Very fast check in and good flight service. | 5 |
EasyJet | Very good assistant edit my daughter name in a sec .Briliant . | 5 |
EasyJet | Very good assistant, Ahlam. Quick and honest. | 5 |
Ryanair | Very good at taking customers moneybooked 4 seats 2 were with kids they were all allocated seats, i had to pay for mine to sit with my family, so we got upgraded to more leg room seats then on boarding the plane got told we cant sit there as no one under 16 is allowed and now they wont refund me my money although it was customer services that allocated our seats.Complaint now gone further to the Aviation Adr.... is they any one else on a higher authority that anyone knows of...Thanks | 1 |
Jet2.com | Very good awry way help to get on board and to get off help with my hand luggage I can't fault anything thank you for the support and service | 5 |
Jet2.com | Very good cabin crew - efficient and professional throughout. Outgoing flight was fine with excellent service throughout; return flight was delayed for a little over an hour, but we were still asked to get into a queue for boarding at the original time, which meant an hour and a half standing for a lot of older people. This could have been managed better. | 4 |
EasyJet | Very good chat and he resolve my problem inmediatly | 5 |
EasyJet | Very good chat function | 5 |
Jet2.com | Very good check in at both departure and return on time but.. is it me or are the seats and leg room getting smaller - this really is ' cattle class' and the prices keep on rising even if fuel costs have now come backOverall pretty good - minor irritation - why does Jet2 assume everyone is one holiday If only!!Food - claimed to be award winning - really, it's ok but ….We keep flying Jet2, but always look at other options | 4 |
Jet2.com | Very good checkin with plenty of helpful staff. Reliable flight times and a pleasant on- board environment. | 5 |
Jet2.com | Very good comfortable excellent cabin crew and meal was good | 5 |
Jet2.com | Very good comfortable flight - on time | 5 |
Jet2.com | Very good communication and updates from the pilot. | 5 |
Jet2.com | Very good communication from pilot.Staff helpful as always.Smooth & comfortable flight coming home & on time. Will definitely use again. | 5 |
Jet2.com | Very good company to deal withMany thanks | 5 |
Jet2.com | Very good company to travel with. Look after my special assistance needs very well. | 5 |
EasyJet | Very good conversation with the agent who identified the problem quickly. BUT - Major issue with log in. Totally impossible despite three browsers being tried, could not access my account. | 4 |
EasyJet | Very good costumer service, I had Hisham as the person assisting me. Thank you | 5 |
Jet2.com | Very good customer service and friendly helpful staff, our flight was on time setting off and arrived at the destination early, the return flight was the same overall the experience was first class | 5 |
EasyJet | Very good customer service and very prompt with my issue thank you | 5 |
EasyJet | Very good customer service experience via website chat - got issue resolved quickly | 5 |
Jet2.com | Very good customer service very friendly all the way 😊 nice service | 5 |
EasyJet | Very good customer service, Beshr explained the process in detail provided brilliant customer service. | 5 |
EasyJet | Very good customer service. An agent answered quickly and immediately knew what was wrong and fixed the problem. Thank you! | 5 |
EasyJet | Very good customer service. Had my query sorted in no time. | 5 |
EasyJet | Very good customer service. The person who assited me was very good and resolved my issue. Thank you for your help. | 5 |
Grupo AirFrance-KLM | Very good customer service.My afternoon flight to France was cancelled (one of many that day due to heavy fog) and my replacement flight was a 2-stopper in the late evening with a complex connection in Germany. I have poor visibility and was travelling by myself, and not looking forward to this. KLM ground staff assured me there was no way to get a rebooking for another route and that all flights were full, but I insisted to talk to staff at the KLM ticket office nonetheless. When I asked a ticket office lady to be put on a standby list for a direct afternoon flight to a nearby (different) airport instead, she was very understanding of my concerns and arranged a direct seat on the alternative flight of my choice without any problems. Very empathetic and flexible service, this really made my day. | 5 |
Jet2.com | Very good customer serviceFast service and valuable flight | 5 |
EasyJet | Very good expericence with customer service, quick help. This is good service, competitors should learn from this, | 5 |
Jet2.com | Very good experience all round friendly and polite staff both on the ground and in air | 4 |
Jet2.com | Very good experience both ways of my trip to Menorca. | 5 |
Jet2.com | Very good experience generally Baggage drop at Bham v easy check in at Verona less so.Outward flight late exacerbated by lack of clarity about which set of gates to go to. With dodgy knees walking from gate 40-60 to 1-20 and then back unnecessarily aggravating | 4 |
EasyJet | Very good experience once I got through to a customer advisor. However this took 1 hour and 20 mins. | 4 |
Jet2.com | Very good experience overall. Great prices, discounts...PayPal payment. Good crew. | 5 |
Jet2.com | Very good experience staff Very friendly | 4 |
EasyJet | Very good experience with chat support…after automatic was very easy to change for a real on line support and waiting time was less than one minute. | 5 |
EasyJet | Very good experience with live chat in resolving issues where a delay was caused by weather. Far above the level of service I expect when booking budget :) thank you Mohammed | 5 |
EasyJet | Very good experience with the customer service team, correcting a typo in surname. | 5 |
Jet2.com | Very good experience, everything done well, there was a delay which couldn't be helped, but was handled well by the crew. | 5 |
Jet2.com | Very good experience, plenty of helpful staff in all areas. | 4 |
EasyJet | Very good experience, very understanding and helpful adviser | 5 |
Grupo IAG | Very good experience. Check-in and boarding were quick and efficient. The airplane is very clean and the cabin crew were friendly and helpful. There is a good variety of food sold on the airplane. | 8 |
Lufthansa | Very good experience. Fly was perfect. Friendly and very helpful personal. Services on the top. We recommend. | 5 |
EasyJet | Very good experience. For me the first time I needed to chat with you . You were helpful. Thank you. | 5 |
EasyJet | Very good experience. Issue resolved quickly | 5 |
Vueling | Very good experience. We flew from Barcelona to Jerez in April and then from Seville to Milan in May. All flights were on time and smooth. We had no complaints. | 9 |
EasyJet | Very good experience. We flew from Milan to Prague in April. Flight was on time and very smooth. No Complaints. | 9 |
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