Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Dubai. Boeing 777-200ER used looked pretty old but inside refit had been carried out so overall quite pleasant. Staff were pleasant, always polite and efficient which did surprise me as Air France had issues with this before. Food was above average but again the quality could have been better. Good selection of drinks. Overall very satisfied but seat space is a real issue in economy. Disappointed with check in process though
| 7
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Houston round trip. Good ground service, airport transit fully guided. Very pleasant flights, crew polite and smiling on both legs. Seat pitch acceptable (I'm normal height and size), seat is a bit hard. Service starts soon after take off, champagne aperitif and soon after meal served. Outbound I chose couscous very good level, accompanied by salmon appetizer and a piece of brie cheese. After meal rubbish removed quickly, then several passages including an icecream. I was at the back of the plane, therefore it was very easy to self-serve from galley (Bounty, cereal bars, ice creams). Very attentive lavatory service, in one case FA checked status before let me enter. again, appreciated. Good IFE, did not use a lot since I had some job to do. Just noted not very high contrast of the screen, but not a problem. I do not like the air conditioning of A330, sometimes a fan started a loud, irritating sound but this is the only negative spot of this relaxing flight. Captain info satisfactory. IAH to CDG again smiling crew, and service starts soon after take off. Meal is one notch below outbound Paris, but acceptable. Not a lot to add, since I slept after meal until landing in Paris.
| 9
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Marseille. Boarding was an absolute mess, with a rarely seen level of stress. Two Air France aircrafts at the same gate (F29), one to Florence supposed to leave 30 mn before the Marseille one, leaving therefore 10 mn to board to the second one. Unfortunately first boarding was delayed (due to staff at gate, a staff much more interested in preventing big cabin luggage than to speed up boarding process). Therefore stress started to grow between passengers of the second flight. It seems that staff at gate was unprepared, even after the obvious delays. They remained smiling, behind their desk, not helping the lady to security check. On board nothing important. Pilot succeeded is reducing delay on arrival.
| 5
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Montreal. Both ways I ordered a gluten free meal and what I got was terrible. This was Paris to Montreal and return Toronto to Paris. Gluten free doesn't mean dairy free, vegetables free, meat free. What I was served was rice + chick peas, rice bread, some combination of black & brown beans - no salad, vegetables cheese or meat. The stewardess on told me that I could complain to the airline company but did not offer me something else. A company that prides itself on gourmet meals and has no knowledge of nutrition should be ashamed.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Rome. I have recently been flying with Air France in Europe on a relatively regular basis, and I am so far very satisfied of the service offered. On my recent flight from Paris to Rome I was offered complimentary newspaper in the terminal waiting area, a wet serviette upon boarding and a sandwich, wine and tea/coffee during the flight. The crew spoke French, Italian and English and the captain was very talkative and mentioned cities and sights we overflew. All in all, a very friendly crew and a pleasant flight compared to the usual dreary experience in European short-haul economy.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to San Francisco. Firstly I had troubles with the booking as Air France is using a system where "Young" (18-24) and "Adults" (25+) are separated. Initially I booked an adult ticket as it was not as expensive as a ticket for young adults. I searched the logic behind this and still haven't found yet - whatever, I called the customer service to help me book this ticket and I was charged 10€ for a reason that I still don't understand. During the journey, it was quite frustrating to see that Air France does not have a small Amenity kit for economy passengers. Once arrived on San Francisco I found out that my baggage was still in Paris. 48hrs after I made the reclamation, I still don't have the missing baggage and the customer service isn't answering yet. Still not have a commercial gesture but fighting for it. I'll keep you updated regarding the worst flight experience I ever had and the worst customer experience I have ever experienced!
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to San Francisco. The check-in at CDG was horrible with very long queue. The A380 inside looked old, and the door of one of the toilet did not close and a bad smell came. We said that to the cabin crew but instead of closing the toilet they just sprayed some deodorant! Food was of very low quality. Very expensive airline for low quality service.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Sofia. As a person who is travelling a lot I don't recommend Air France. They don't care about your baggage. I received my suitcase ripped. I asked for compensation but their policy is so complicated so I gave up. They ask for so many things to be provided that I will lose so much time.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Vancouver with Air France (AF374). Brilliant flight on Air France. Flew Economy and Premium Economy on the outbound flight to Paris. Food was far superior to that of other airlines to Europe out of Vancouver, notably Air Canada and British Airways and was equally as good as what is served in business class on some carriers. There was a decent selection of wine and the flight attendants on both flights were outstanding - providing professional, friendly service throughout both flights. Air France provide decent blankets as well - not the usual flimsy material handed out by Air Canada. Washrooms maintained in excellent condition. I'm delighted Air France are flying into YVR and will choose them as my first choice of airline on trips to Europe.
| 9
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris to Venice . Air France didn't deliver my suitcase on time when I arrived in Italy. Nobody was able to tell me if it was a simple delay or where the suitcase was. Afterwards I discover through a colleague working at the airport in Paris that my suitcase was still in Paris. It was the first time I used the self checking at the airport, nobody was there to help me. I finally got my suitcase 3 days later. When I got back from my vacation 3 weeks later I sent to Air France receipts to get the money back. They said I was too late. Air France offer a very bad customer service.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Paris-Orly to Cayenne. Embarking procedures a bit difficult due to small embarking area in Paris Orly. In flight service very good. Meals: good quality, good wines, and staff service in premium economy area. Premium economy is appreciated for size of seats and in flight entertainment.
| 8
|
Vueling
|
✅Verified Review| Plane boarded 2 hours late, with only one engine functioning. Taxied out onto tarmac. Sat 1.5 hours with no air conditioning, crying babies. Deboarded onto tarmac and took busses back to baggage in terminal. Waited over 2 hours for bags. No communication or representative. No email or phone call. No excuse. By the time we went through security again, there was no one at the designated meeting place for information. Vueling has no office or desk in Amsterdam. We now know why Vueling is the third worst airlines in the world. 40% late, and chance of missing connections. It's operated by Iberia, an even worse airline. We booked with another airlines for that flight and return trip. Still have not been reimbursed. They also owe $250 after any two hour delay per European law.
| 1
|
EasyJet
|
✅Verified Review| Pleasant surprise! It was my first time flying with easyJet and I was a bit concerned, specially with their more strict luggage rules than what I am used to. Boarding was very slow and I must confess that the whole "speedy boarding" thing seems more like a gimmick, and that you are not going faster, you are just slowing everyone else instead. The plane was nice, comfortable, plane was very clean and seats were fare more spacious than what I would though, as the cabin was equipped with the new Airbus seats which provide so much more knee room! I really enjoyed the colours of the cabin. Staff was very friendly and even passed with a garbage bag before landing to let passenger get rid of all there garbage, not even normal airlines do that so I was not expecting it in a low cost airline. Flight was nice but of course there was no inflight entertainment. Great value for the price, I just wish they would let me take my camera bag apart from my carry on.
| 7
|
Grupo AirFrance-KLM
|
✅Verified Review| Pleasantly surprised with my flight on KLM from Amsterdam to Kiev. Flight was about 2.5 hours long but a decently tasting warm pasta meal was served along with a dessert treat. Wine and beer both offered. Flight left a few mins late due to staffing issues but those waiting were notified promptly. Ended up only a few mins late. Compared to what we get in coach in America now a days, this was refreshing.
| 8
|
Turkish Airlines
|
✅Verified Review| Podgorica to Tbilisi via Istanbul. Turkish Airlines is the best airline I have flown, and I have to say they have best service for the value of the ticket. Cabin crew are very polite and friendly. Also seats are excelent, the entertainment in the plane is great, various movies, music game. The best part is food and drinks, especially chocolate mouse.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Point-a-Pitre to Marseille via Paris in 2016. This last time made me take the decision to no longer fly with them. After leaving more than 1h late from PTP we arrived in Paris when my connecting flight to Marseille already left. When I talk to the assistance (very rude) they made me feel like it was my fault if I missed the next flight and that they were making me a favor to put me on another flight - 5 hours later! Knowing that there was space on a flight earlier than that. When I asked for it, they told me "not possible"! They prioritised other passengers from another airline (which was also late). No food/beverages vouchers offered. The flight back was ok, but flight attendants were talking in front of passengers in a very casual way. Better customer service and passenger friendly, caring staff is what they are missing.
| 2
|
Iberia
|
✅Verified Review| Porto to London via Madrid with Iberia this week after many years without using them and not impressed. Both flights were delayed, first flight over 40 min late, on arrival to Madrid T4 had to run to board my connecting flight on time. After an on time boarding for the flight to Heathrow we stayed inside the plane over 1h before move away for take off without any information. The result was a late arrival at Heathrow and I missed my connection to Aberdeen with BA. Service is paid for.
| 1
|
Iberia
|
✅Verified Review| Porto to London via Madrid. When we got to the airport they told there was problem with our tickets. I called my travel agency, and after more than 2hours Iberia admited a mistake. We lost the first flight to Madrid just because of a small system error. Iberia refused to pay for the best option for us, and we had to accept the option of flying late. When we got to madrid (almost 11pm) we head to iberia costumer service and they refuse to pay or assist us in finding a hotel. I had to pay for everything, taxi, hotel and food! In the morning, we head to airport and the flight was 45mins late. No food or water was included in ticket. I never found staff so unfriendly.
| 1
|
EasyJet
|
✅Verified Review| Porto to Manchester. The experience at the airport was great, staff friendly and the process was very smooth. The staff on the plane were very unhelpful and made you feel like everything you asked them for was a chore. The trolley had traveled down the isle of the plane once but when asked by my partner for a coffee was told 'is that all as the trolley has already passed once'. Then didn't ask if sugar or milk was required and then returned with one empty sugar packet which I had to request to be changed. I didn't know it was a rule to only ask for items once the trolley has passed once! This isn't written in terms and conditions when booking the flight! The return journey home would have been more pleasant with the addition of friendly and smiling flight attendants who had the willingness to provide good customer service or just act like they wanted to help (even if they didn't want to!).
| 5
|
Eurowings
|
✅Verified Review| Prague to Dusseldorf was really good, didn't expect that much from this company. Delayed a little bit, but still manageable and we arrived only 15 minutes late. Even on such a short flight, we get a free drink and a small snack. Aircraft was pretty clean. On the way back though, total disaster. Delay 1 hour, aircraft (19 years old) dirty, seats tattered) unorganized boarding. Only left half of the plane got meal and drink (I dont even know why). Staff unfriendly and obviously bored. Mixed feelings from this company.
| 5
|
EasyJet
|
✅Verified Review| Prague to Gatwick. Very unhappy with their customer service. We felt we were treated very poorly when there was a misunderstanding about checking our bags. The lady at the counter was being extremely short and wouldn't answer my questions in a respectful and professional manner. Her attitude was completely unnecessary. Smiling instead of scowling would do them some good.
| 5
|
Lufthansa
|
✅Verified Review| Prague to Los Angeles via Frankfurt. Lufthansa still provides probably the best standards for airlines in Europe, and this trip was comfortable and enjoyable - and good value! The short flight to Frankfurt was on time, small snack, coffee served and staff were very polite. Transfer in Frankfurt was quite easy this time, and had plenty of time for my checked bag to make it through. The long flight to Los Angeles was simply fabulous. Seats are comfortable enough, and similar to most other major airlines. The foods was really good, tasty and quite generous. Best was the cabin attendants who were all really nice. They were cheerful, smiley and spoke good English. Certainly some big changes since I last flew them in 2015. Keep up the good work.
| 9
|
Wizz Air
|
✅Verified Review| Prague to Luton. Wizz Air are inefficient and the boarding process was like something from waiting for godot. We boarded a bus to wait a further 15 minutes on a bus, to them be brought to the plane to be held on the bus. For 10minutes in a bus that doesn't fit the amount of people inside or for the flight. We then waited for as the doors opened and closed from one end of the bus to another - honestly I would have to be paid and unconscious to get on a flight with this airline again.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Punta Cana to Prague via Paris. The Boeing 777-300ER interior was really old, touch screen looks old. The selection of movies is limited, yes they have some really new movies, but problem is this is limited. It took hour and half before we got our food (were the last one on the plane which was bad luck), food wasn't great, but was ok. Problem are drinks between meals, cabin crew brought drinks only with meals, but not in between. You can go to gallery and pour yourself a drink, but when you have a window seat two people need to stand up and they might be sleeping, it wouldn't kill the cabin crew to walk around with couple drinks. Also boarding was done bit chaotic. At least the leg room was good on all aircraft including A320 and really good on A321 (same as at 777). Overall I would say average airline with terrible entertainment and average food, but the cabin crew is friendly. Use this airline when they have good fares,.
| 5
|
Grupo AirFrance-KLM
|
✅Verified Review| Really enjoyed this short flight from London to Paris CDG! The aircraft was looking new, flight departed on time, friendly cabin crews and nice Pain au Chocolat for breakfast was served for this 45 mins flight. Looking forward to fly with Air France in the future.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Really poor service flying from Paris to Tokyo. I found Premium Economy on Air France to be very disappointing. We paid approximately €200 of a premium each way for this cabin. The seats (which are well reported in other reviews) are uncomfortable as expected. The service is 100% Economy with no additional extras. Your meal is slightly better, but I still thought the food was pretty horrible. I felt ignored by the crew. Having experienced PE on Cathay Pacific and Air New Zealand it seems vastly under-serviced. I complained to Air France about a week ago and still have had no acknowledgement. I was so highly disappointed I paid for an upgrade to Business as I couldn't face that seat and horrible food! Nice amenity kit though and Priority for check in and security was a blessing.
| 2
|
Norwegian
|
✅Verified Review| Recently took Norwegian for a trip to Europe. We went New York to Paris roundtrip. As far as budget airlines go, I would put this toward the top end of the spectrum. The planes are new and nice, IFE systems are top-notch, and service is pretty good as well. That said, keep in mind that even though things look sleek and well put together, you are still flying a budget airline and everything cost something. Of course, that is a given, but I was a little surprised when they didn't even offer water on a 7hr transatlantic flight. Also, they really push their duty free sales prior to landing - even going as far as turning on the cabin lights an hour and a half before landing, so you can see what they are selling. All that said, I do think the cheap ticket prices and new planes make it worth the flight - just know what you are getting into. Here are some helpful tips that I learned from my flight: Norwegian is very strict about the weight of carry-on bags, going as far as weighing every bag you are carrying (including purses and backpacks). Make sure your bags are no more then 10KG or they will make you check it. Buy food for the flight before getting to the airport and bring it onto the plane. That said, don't bring anything that will require hot water or rehydration (eg - Ramen/Cup of Noodles), as they will not give you the hot water, you'll have to buy it. If you do want to buy food onboard, do not reserve a meal before the flight, it's $45. Instead, buy the meal or snacks from the IFE system, it will only cost $14. Note that they might run out though. Boarding in NYC was quick and efficient, however boarding in Paris was a mess with staff losing control of the process creating a free-for-all to get on the plane. If you are picking a seat, do not pick the bulkheads. We sat in row 7 on the JFK-CDG flight, and even though we had extra leg room, the seats were extremely narrow and a bit hard. On the CDG-JFK flight we sat in row 13, which seemed to be a few inches wider, softer, and leg room was sufficient.
| 7
|
Grupo AirFrance-KLM
|
✅Verified Review| Red eye flight from Abu Dhabi to Barcelona with 1 hour connection in Amsterdam. Aircraft from Abu Dhabi was an old A330, old business class seats with 2-2-2 configuration and not full lie flat. It's a similar type of seats that you'll get flying Air Asia X. Onboard service was very attentive and friendly, excellent cabin crews who made up the lack lustre hard products like the seats and the food/beverages. My luggage didn't make it in Barcelona and it took more than 30 hours to arrive. KLM refused my compensation claim due to I took more than 21 days to complaint in writing. This experience had left a sour taste in my first experience with this airline. I would not recommend a short lay over in Amsterdam airport with this airline due to KLM's incompetence in luggage handling, even if you are flying the premium cabin with Priority tag on your luggage!
| 7
|
Turkish Airlines
|
✅Verified Review| Return flight booked through Turkish Airlines Istanbul to Casablanca. Outbound flight was an awful experience on a codeshare flight flying with Royal Air Maroc, I can't believe TK put their flight number to such a product. This review is regarding the return flight with Turkish Airlines on an ageing A330-200. The check in experience was relatively easy at Casablanca airport, with no option to fast track at passport control despite the level of Star Alliance membership. Lounge at Casablanca is always busy and offers sandwiches and some hot food sometimes. Flight itself was not a good experience. It is almost a 5 hour flight and the inflight entertainment did not work. The cabin crew were very indifferent and told me there was nothing they could do about it. Overall cabin crew service level and attitude is not at the level I would expect for an airline that seems to consistently win awards. The ticket price was quite expensive and the product offered does not reflect this.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| Return flight from Paris Orly to Toulon. Take off at 1840 for a landing at 2000. Ground staff service good. In flight service a beverage with small biscuit is not enough at that time. A sandwich would have been appreciated. Aircraft size okay. In flight entertainment for domestic flight would have been appreciated.
| 8
|
Wizz Air
|
✅Verified Review| Riga to Luton. Due to numerous horrible experiences with Wizz air I believe they are the worst low cost in Europe. Much worse than Ryanair or easyJet. Unfortunately I'm stuck with being their frequent flyer. I got delayed 10 out of 22 of my trips last year, also the delay information is always communicated last minute so it's almost impossible to plan ahead and not get stuck in the cramped airports. They have a record breaking turnaround time of 30 minutes, during which people have to disembark, the aircraft needs to be cleaned and new passengers have to board. Of course the planes are dirty with food leftovers and stains everywhere. Staff look overworked and disconnected. In winter they like to check the boarding pass and let you stand outside in the cold until they finish chucking away the trash (LTN airport). I really dread flying Wizz and I would alway prefer overpaying at the airport for food, water to not give any extra money to this greedy company. If you can, avoid them and fly Ryanair, EasyJet etc for a little bit extra.
| 3
|
Iberia
|
✅Verified Review| Rio de Janeiro to London via Madrid with Iberia. Simply horrible. Old aircraft with seats so worn out that metal frame cuts into a back. Miniscule leg space, even for me and I am very short person, just below 1.60m. Everyone sat with their legs stretched into the aisle, so had to walk over the feet to the toilets. When someone in the cabin used overhead light it would lighten the whole cabin and wake up everyone around. No personal entertainment, just a shared TV at the front of the cabin with black patches on the screen. Absolute disgrace for the airline to be operating an aircraft so old, and on the long haul flights too. Especially considering that price they charge is the same as if no higher than other airlines that operate newer planes. I booked with them only because they are OneWorld Partners, but never again!
| 1
|
SAS
|
✅Verified Review| Rome to Amsterdam via Stockholm with SAS, and pay, pay, pay. Can't believe that you have to pay for everything on-board, except for coffee and tea - which the airline proudly declares is always free. While I don't mind paying for somethings on an airline (alcohol, food, etc.) having to pay for a glass of water (yes, a glass of water, not a bottle) is quite outrageous to me. While the airfare was lower than others on this route I will certainly avoid it in the future as the service was mediocre at best and the fact that everything on-board has a price will keep me away.
| 4
|
Vueling
|
✅Verified Review| Rome to Amsterdam. They started the checkin at 9.20 instead of 9.40, which is good, but they simply moved us from the gate to the tunnel connecting it to the plane and left us wait there 20 minutes (it was so cold there) without information. The seats are a nightmare. It is not possible to stay seated (I am not saying comfortable, just seated) if you are taller than 1.80m. If something falls on the floor, good luck if you want to try to take it. Nothing to read at my seats apart from the menu because if you want a snack or a beverage you have to pay. Dirty table and napkins left on the floor from the previous flight. The hostess kept answering Spanish to Italian people speaking english. I will avoid this airline in the future.
| 1
|
Vueling
|
✅Verified Review| Rome to Barcelona. Overpriced, overcrowded, late, no service, no communication or explanation. Late leaving, late landing, waited 35 minutes for luggage. Frequent traveler (twice yearly to Europe) first and only time and never again with Vueling.
| 1
|
Vueling
|
✅Verified Review| Rome to Berlin. First the flight was delayed for an hour. We were supposed to take off at 13:00 not 13:55. My luggage was lost and they didn't give us any information where is it, not only for me for other passengers too. They said that the luggage wasn't on the plane and they don't know where it is. I am very disappointed. This is the last time to fly on this airline.
| 1
|
Eurowings
|
✅Verified Review| Rome to Cologne Bonn. Flight was delayed 3 hours, but it was not the airline's fault (destination airport temporarily closed due to a bomb from the II WW). We got free snacks and beverages for the inconvenience. For the rest, it was a classical low-cost airline, with little space for the legs, no entertainment, but everything as I expected. The only thing that I did not like is that, despite the delay was known well in advance, we were all sent an SMS saying that the times for check-in had not changed, forcing everyone that had to ship his luggage, like me, to stay for hours at the airport.
| 4
|
Vueling
|
✅Verified Review| Rome to Geneva with Vueling. Nothing positive to say about flying with this airline. First, of course, the flight was an hour delayed, no announcement, until beginning of boarding. Upon boarding the ground staff wrote the list of passengerss manually on an empty sheet of paper. This cost another 30 mins. After finally entering a dirty aircraft I was greeted by a spider amid the food of the last passenger on the seat. Return flight was also delayed, roughly an hour, same conditions. To give the airline a second chance was not possible. After booking flights from Zurich to London months in advance, they re-routed the direct flight to an 1 stop flight with a 16 h overnight stay in Barcelona. The same goes for the return. After a call, the flight got cancelled, yet the complete paid ticket has not been refunded for over 12 weeks (and still counting). Despite numerous attempts of contact, not one single response aside from facebook bot answers, promising customer support would get in contact asap. Try to avoid this airline.
| 1
|
EasyJet
|
✅Verified Review| Rome to Geneva with easyjet. The flight was planned to depart at 20.55 but then we got first notification that the flight would be delayed 30 minutes. After few minutes, we were notified additional delay of 1 hour 40 minutes and the last, we got delay notification of 2 hours. After the latest notification, we were informed that we would get voucher of 4.5 Euro for snack (only sandwich). Vouchers were given when they called people for boarding which means basically no time to take the snack. Besides, when they called people for boarding, the plane was not arrived yet! The latest ETD was 23.35 with ETA 00.10 and ATD was 11.31. We landed safely in Lyon, because they mentioned that GVA airport was already closed at midnight and we were not informed before. Considering the ETA was after midnight, they should have seen this possibility but, they did not mention anything to passenger before. We missed our train connection because of the delay and we arranged last minute bus travel which we missed as well due to the arrival was in Lyon. Thankfully they still managed to make bus transfer to GVA airport. We arrived in GVA around 3 AM. Considering the arrival time, the total delay was around 5 hours and we were stuck in GVA airport at 3 AM. Very bad experience.
| 1
|
Vueling
|
✅Verified Review| Rome to Ibiza with Vueling. Terribly unfriendly staff on the airplane and even though there was lots of space still I the compartments I was forced to give my bag into cargo. We were already 40 minutes delayed and then we had to wait for our luggage again at the airport.
| 1
|
Turkish Airlines
|
✅Verified Review| Rome to Istanbul with Turkish Airlines, and I'm not surprised they are repeated European airline of the year. Although only a relatively short flight they had a cook on board to feed us properly. Nothing too much trouble. Both Rome and Istanbul airports are chaotic but that's not Turkish Airlines fault. They did everything they could to make things as smooth as possible, including special attention for my 86 yr old mother. Will definitely fly with them again.
| 9
|
Turkish Airlines
|
✅Verified Review| Rome to Jakarta via Istanbul. The planes were clean and crews were nice. As usual, meal portion was big. I won't feel hungry flying with them. All are yummy. Drinks were nice. Like their sour cheery juice and home made lemonade. Blanket and earphone were clean and good. I like them, Travelling pouch given was nice. It is filled with toothbrush, socks, eye shade, ear plugs, lip balm and sandals. Great offer. Crews tried to do hard to make us happy but since the plane was very full, I feel the response was rather late. I pressed cabin button but they came so long but I understand that they were real busy. I guess the plane was close to 100% full. The plane looked new. Toilet was clean with its amenities. However, AVOD needs improvement. More Asian movies and songs please including Chinese Mandarin and Bahasa Indonesia (not only Malay). Wifi needs also improvement. Kudos Turkish!.
| 8
|
Turkish Airlines
|
✅Verified Review| Rome to Khartoum via Istanbul. Turkish Airlines customer service extremely chaotic and disorganized, the worst flight experience I have ever had. I realize that the bad weather conditions (snow) was out of the airlines control on the night of 6th January in Istanbul, the service and the little information provided by TK was extremely poor and confusing. Soon after we landed in IST, we were informed that all flights were cancelled due to bad weather conditions. There was no clear information or guidance provided and the few (rude) TK staff members present at Ataturk airport seemed not interested / willing to assist passengers about what to do. All we got was wrong information and their ground staff kept sending us from one desk to another. That first night, after 4 hrs spent in the airport to get some information, I decided to go to an hotel paid by myself. The following morning (07 January) we were informed that all flights were cancelled again due to snow and I had to queue almost 7 hrs at the ticketing office to rebook my flight for the next day. In the end, I had to book the accommodation by myself again, as there was another extremely long queue at their hotel information desk. On 08 January, my flight to KRT cancelled again and again 7 hours of queue to rebook the flight. The third day I went to the airport in the morning, this time the flight was confirmed so I checked in and entered the departure area after passport control but the flight to KRT was cancelled once again at about 04.00 PM and again a chaotic queue at the immigration and after another queue at the ticket office to re-change my flight, with no help or guidance from TK staff. After that and after 3 more hours of queue to get an hotel, I managed to have a room only at 04 AM, since we spent time driving around Istanbul looking for a free hotel, since they were all full booked with TK passengers stranded in the city. On 10 January I managed to depart with a delay of two hours. This was my last time flying with Turkish Airlines.
| 1
|
Air Europa
|
✅Verified Review| Rome to Lisbon via Madrid. The flight was nice, but with lots of delay for those two flight FCO-MAD and MAD-LIS. Air Europa does't provide Fragile Tag Label, and finally my baggage was broken when I arrive in Lisbon, and there's no staff in Baggage Collection Area. Air Europa has to improve baggage handling service.
| 6
|
Norwegian
|
✅Verified Review| Rome to London Gatwick with Norwegian. Perhaps the worst flying experience we have had in the last 20 years of flying with different airlines. Flight was delayed at origin for more than an hour. Then, the staff could not have been less helpful by giving us seats at the rear of the flight even though they saw us with an infant aged 1.5 years. The cabin crew were talking and laughing so loudly inside the cabin (at midnight) not even realizing they were frequently waking up the sleeping baby with their nuisance. The flight lands and we were told to collect the stroller from the luggage area (unlike British Airways who hand it over to you right at the aircraft door) making me carry the baby all the way up to luggage area (nearly 2km walking and carrying the baby in my arms). In their terms "sit back, relax, and enjoy our hospitality!". Avoid.
| 1
|
Vueling
|
✅Verified Review| Rome to Manchester. We were charged £412 GBP for a "Change of Name Charge". There was a spelling error in the name on one of the two tickets in our party. The Vueling website states that misspelling of names will be met with reasonable accommodation, and since this error was more than 3 characters, we were to be charged full price for a new ticket on the day of travel. We purchased our tickets more than a month ago, and by January 2nd you can imagine the price to buy a ticket on the day of would be insane. They made no exceptions, refused to allow me to speak to a manager on the phone, saying it was "Not allowed", and told me that if there was an airport ticket office the manager would speak to me. The airport ticket office, despite being painted from floor to ceiling in yellow Vueling with yellow Vueling banners and staffed by folks with yellow "Vueling" lanyards informed me that they do not work for Vueling, and since they are contracted from outside, cannot help me, nor do they have a manager to speak with. In the end, out of options (Alitalia had only business class), I had to fork over nearly €500, which is a small fortune to me, to these people for a charge that seemed as exorbitant as it was ridiculous. Something as simple a few incorrect letters for one passenger's surname may cost you a fortune. When you read on the Vueling website that reasonable accommodation will be made, firstly, do not believe them, secondly, know that they have already ensured that there will be no one available to you to help you or to even offer an explanation, either in person or even on the phone.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Rome to Paris CDG. I love Air France, would use them again, great sense of professionalism from the onboard crew. The flight was slightly delayed leaving Rome but we still landed on time in Paris, which was great especially considering how busy Paris CDG aerospace can be!
| 8
|
Vueling
|
✅Verified Review| Rome to Paris Orly return. I had two wildly differing experiences in and out of Paris Orly on Vueling. Inbound was satisfactory, being it left on time and was relatively comfortable. It was an A321 which seemed newish, even if it was a bit grubby. I was hungry and was one of the few people who opted for any service, and had a "hot sandwich". No-one would be suprised to hear it was expensive and disgusting. Nor was it hot. Lesson learned. Outbound back to FCO was completely different. En route to airport received text advising delay of 80 minutes. I had already wrapped up everything for the day, but yet to get on the train to Orly so spent some time over a slightly longer lunch. When I got to Orly, boards said it was all on time but I continued to get text messages which had pushed out departure further which was confusing. Boards were updated eventually but different to my text advice. Stated boarding time cand went, by now everyone was in a queue waiting to board and we were now running about 2.5 hours late. Boarding started but then we were kept standing in the airbridge for about 45 minutes. Then we were all sent back to terminal, as there was a technical fault with plane, to await further instructions. An hour or so of confusion ensued. Vueling team on the ground seemed as bewildered as the passengers, and just looked like they wanted us all to go away. I got text updates for 8PM departure. By 8 clock we were still in terminal. Around 8.30 we boarded again. We then sat on the plane until 9.30 and finally left. The plane was dreadful - a filthy banged up A320. Flaking paint, dirty side panels, sticky windows, grubby tray tables, chewing gum stuck in the carpet. Very tight seating. Crew arrogant and lazy. The two male crew were particularly unpleasant. Flew the trolley down the aisle avoiding eye contact. I was suprised that with a five hour delay they didn't even attempt to placate passengers with a glass of water or anything. We got to FCO 5 hours behind schedule.
| 3
|
EasyJet
|
✅Verified Review| Rome to Paris, a last minute change of boarding gate (10 minutes walk) without =notification, new gate closed 30 minutes before take-off, very aggressive staff offering no solution but treating you like a cost, flight missed. As usual, "client assistance" provides no information, no reimbursement, no possibilities to change our flight. Only return flight available is two days later for 500 EUR more. Would be the last time we book with them.
| 1
|
Turkish Airlines
|
✅Verified Review| Rome to San Francisco via Istanbul. It was my first time using Turkish Airlines and I was greatly surprised by the excellent service on the plane and in the lay-over airport (Istanbul). On the plane, although in economy class, we were treated well. In the toilet there were fresh flowers, creams and parfumes to select. I also saw staff cleaning up the toilet which is something very helpful especially in a very long flight. I have never seen such a great service.
| 10
|
Vueling
|
✅Verified Review| Rome to Split. My wife, and couple family members, and myself were on a very short flight from Rome to Split. The flight was very short and simple, but as the pilot checks the fuel, tire pressure and other things needed for the plane to take off properly, nobody thought it was important enough to make sure all bags were on board. When we all arrived in Split the baggage handler said they plane is empty and no more bags. I thought he was joking since there was about 50 people still waiting for their bags. The airline never stepped up and contacted us in the time they said nor did they act as if this was an inconvenience for is who so not have our bags. We have been in split for 2 days without our bags and the airline has not completed the task we paid for. This is 2017 and how an airline could let any of their employees to let this happen to so many bags is very unprofessional. Someone needs to step up and take accountability for the hardship they caused the paying customers of their airline. This airline does not seem to care that people work hard for their money and pays a high price for a nice vacation that can all be ruined. I only give a 1 because the system won't let me leave anything less!
| 1
|
Vueling
|
✅Verified Review| Rome to Tel Aviv. It was the worst flight I have ever had. First of all, they changed the time of the departure. When we had to get on the plane they did not let the passengers in for some reason. The crew of the airline came late and the plane departed 30 minutes late! Except of this, the flight was at night and the stewardesses would not stop talk loud and wake up everyone. I will never fly with this company again and would not recommend it to anyone!
| 1
|
Vueling
|
✅Verified Review| Rome to Zurich. 3 month before our flight I booked it via internet and I was confirmed to fly with Iberia (but it was Vueling Airlines). We checked in and was told that they have no seats for us but one is left so one can fly to Zurich and the other one to Barcelona? What an offer. Finally they called the police because we did not agree and wanted to fly from Rome and then we where forced to fly to Barcelona. No Hotel and any help was offered in Barcelona. Then we looked for our luggage and we didn't found it so we went to the Lost and Found counter. There they try to tell us that we have to go to another belt but only luggage from Dusseldorf arrived! When we when't back to the counter he replied that he can not see in the system that a suitcase is missing. After finally found a hotel we went to sleep at 2 AM and the flight to Zurich was at 7 AM, not long sleep after all that stress. Then another delay again and we took off about 2 hours later. In Zurich again trouble to find our suitcase and they where not helpful at all. Only 2 days later we got our suitcase. We strongly recommend to avoid to fly with Vueling. Ones you have a problem they not help you at all and you have to look for yourself.
| 1
|
SAS
|
✅Verified Review| SAS is a budget airline. Old aircraft fitouts, no entertainment, insufficient seating at gates, paid food and drink (except for coffee and tea). The gate staff were particularly bad, holding up the line multiple times at Helsinki to deal with travellers whose bags had not scanned properly at self check-in (there was a second staff who just stood around). One thing they don't do like other budget airlines is enforce cabin baggage limits - I saw people getting on with 2 or 3 decent sized bags and the compartments filled up quickly, leading to arguments between late passengers and the disinterested staff. However, the price didn't seem as cheap as a budget airline should be. For a short flight around Europe, it's not too bad, and I flew maybe less popular routes where the option was good for me, but for major routes I'd compare it carefully to the major airlines.
| 4
|
SAS
|
✅Verified Review| SAS long haul product is similar to low cost carriers like Norwegian or WOW Air, so absolutely not worth your money if you can fly cheaper on a low cost airline. You get one free soft drink with you meal, all other drinks (extra soft drinks on a 10hr flight, alcohol) is to be paid extra. For the meals: no choice at all, everybody is to eat the same. There are extra snacks on purchase. Crew wasn't rude, but not friendly either. If you can fly for the same price on actual carriers like Lufthansa, Swiss or KLM I wouldn't hesitate and avoid SAS.
| 3
|
SAS
|
✅Verified Review| San Francisco to Copenhagen return. The outbound flight was an old bird. Musty cloth seats that smelled like moldy gym socks, drop-down CRTs every 3rd row, simply awful cabin. Logged into WiFi and got charged for it, but the Internet connection didn't work for anyone on that flight. Still working on a refund 2 months later. Return flight was actually far worse. I paid $220 extra for SAS PLUS upgrade CPH to SFO -- on the SAS promise that I would have USB charger, LCD screen, free WiFi, etc. Well, the cabin wasn't updated so I got none of that. No USB charger, no power for my laptop either, no WiFi signal on the plane, no LCD, and not even a ventilation duct. I wrote SAS and demanded a refund of the upgrade fee - which they perfunctorily declined.
| 1
|
SAS
|
✅Verified Review| San Francisco to Copenhagen, a great new cabinwith full flat bed and Hästen pillow/blanket. Seats are in a 1-2-1 configuration. WiFi worked for most of the time (complementary in business class), but blackout at some times. Heidsieck champagne as pre departure drink and soon after a 3-course menu. Breakfast 1.5 hours before arrival. During flight there is a food pantry where you can grab snacks and Illy-coffee. Crew was very professional, though not the friendliest crew out there. But overall a very nice trip.
| 8
|
Grupo IAG
|
✅Verified Review| San Francisco to Dublin with Aer Lingus. Very good aircraft. Seats were very comfortable with lot of space for legs. Short time waiting for boarding. Everything is perfect with Aer Lingus except for the food which in Economy class is of low level, especially breakfast and coffee.
| 8
|
Grupo IAG
|
✅Verified Review| San Francisco to London Heathrow via Dublin. Very good transatlantic flights with Aer Lingus. Outbound from London to Chicago via Dublin, returning from SFO. Turned up early for the outbound flight at LHR and was immediately asked if I wanted to be bumped up to the earlier departure to DUB, which I was grateful for as I had a fairly tight connection and was transiting via US Pre-clearance there. I was impressed by the standard of amenities onboard and the professionalism of all crews. The food was of a very good standard, better than most I've tried and the crews on both long haul sectors ensured that beverages and some snacks were also available at all times from the galley. IFE on the A330's is excellent, works really well and has a wide selection of content. All of the aircraft were clean, modern and comfortable. Would definitely recommend Aer Lingus.
| 9
|
SAS
|
✅Verified Review| San Francisco to Milan via Copenhagen. It is required to pay to reserve seats on SAS. It's $40 per person, per leg, which if you're doing a multiple leg flight (plus return flights) adds up very quickly. You can pick seats for free up to 12 hours (?) in advance online, which I did about 10 hours before the flight. Unfortunately my wife and I ended up separated from San Francisco to Copenhagen and there were nothing SAS staff could do, or felt like doing. Once I arrived in Copenhagen I went to the SAS desk to get some help, and hopefully get some better seats for the return flight 2 weeks later, I was greeted by a stone-faced lady that said the same thing as everyone else, she couldn't do anything. That seems to be the theme of SAS, stone faced workers that would rather not do anything, along with very strange seat policies designed to rip off the customers. The flights itself are decent, the A340 was in good condition with good individual in flight entertainment screens. I was under the impression that SAS was better than this, I guess it's reverted to being a low cost airline striving to penny pinch to the every end.
| 5
|
Grupo AirFrance-KLM
|
✅Verified Review| San Francisco to Paris. A decent flight but quite turbulent, my daughter became sick not long after take off, we think due to bad food In SFO. Cabin crew did what they could, the purser on board was very helpful. When we touched down a wonderful Air France employee took us by the hands and arranged medical attention for our daughter and helped us with our connecting flights, she was absolutely phenomenal! Kudos to Air France for such an employee, she should train everyone else! Daughter got medical attention and we flew onto Zurich that night, she saved our vacation. Plane was nice, flight rather turbulent but all in all we were happy.
| 8
|
Air Europa
|
✅Verified Review| San Juan to Barcelona via Madrid. I had to pay 150€ to check in my sports equipment and found it damaged when collecting it at the arrival. They don't accept any responsibility and are not helpful at all. The airplane was old and had no PTV screen display on the seats. Food is awful and the staff were not happy or polite. I do not recommend this airline. Next time I will pay a bit more for another company.
| 1
|
Vueling
|
✅Verified Review| San Sebastián to Brest via Barcelona. Vueling re-routed our flight via Bilbao, but while this delayed our arrival in Barcelona by 2 hours, we still arrived in time for my flight to Brest. However as we were boarding my boarding pass set off a a red light at the scanner. Vueling staff said I couldn't board as I was not on their scheduled passenger list. I showed them my flight booking confirmation etc but no amount of pleading would they help or allow me to board. I was told to go to the transfer desk to get another flight. The queue at the transfer desk involved a 45min wait as there was only one staff member. There I was told they couldn't help and that I needed to go to the Vueling ticketing office outside the secure area of the airport and that it wasn't clear where my checked-in bag was. I went to the baggage area and queued for 20mins after looking for my bags. They didn't know and just said to come back later! I went to ticketing and queued for another 30mins - all this time knowing I was missing chances to board other flights but again Vueling had ridiculously low numbers of staff to assist. At ticketing they said I couldn't fly to Brest for 4 days, that I'd have to wait in Barcelona at my own expense for 4 days to fly. I was only going to Brest for 4 days so that was pointless. So I asked if I could fly to Nantes instead and then catch a bus to Brest. Yes was the answer. OK. So re-ticketed to Nantes I went back through airport security to the luggage counter to make sure my bags would be loaded on the Nantes flight. Another 30 minutes wait. They hadn't found my luggage but as the Nantes flight wasn't leaving for 4 hours there was time to find and load my bag. Wait 4 hours. Flight delayed for Nantes another 2 hours. OK wait again and at around midnight we finally board. But after boarding we wait on the tarmac for 20mins. Then the announcement that because we took too long to board the plane Vueling had lost their take-off allocation so we had to disembark. By now it was close to 1am. I'd been up since 5am to catch my first flight from San Sebastián. Back in the terminal Vueling's communication was appalling. Rather than make a group announcement, everyone was expected to queue at the transfer desk to be told individually what was happening! After standing around for another 45mins of total confusion we were told the next flight would be at 6.30am. We could go to a hotel for 3 hours or sit in the airport overnight. They gave us a voucher for a snack at a very ordinary cafe. The bad communication continued and as I'd already lost one day of a 4 day trip to Brest and would lose another day trying to get to Brest via Nantes, I decided to cut my losses and give up on getting to Brest and asked if I could go to Madrid instead. Yes, but not until 9.30pm that night! I couldn't cope with another 20 hours at Barcelona airport so asked for a refund. OK I could get a refund but I wouldn't get the money back for up to a month. Fine, I'd had enough of Vueling. Then I went to get my bags. Vueling couldn't find them. I waited two hours until 5am. Desperate to rest I got a train to Madrid and Vueling promised to deliver my bag to me asap in Madrid. It's now been more than 35 hours and Vueling still hasn't got my bag to me nor can they tell me when I'll get my bag!
| 1
|
Grupo IAG
|
✅Verified Review| Santiago De Compostela to Dublin with Air Lingus. Crew utterly professional and friendly from the word go. They engaged with passengers and freely struck up conversation with travellers, most of whom had been there to complete the Camino de Santiago. Boarding was well organised and swift, even with only one Iberia gate agent. There was a huge amount of cabin baggage, some of which exceeded the allowance, but the air stewards did their utmost to accommodate all bags and therefore avoided bags having to be placed in the hold and ultimately delay the flight. Flight left and arrived on time. Pilots provided flight information on a couple of occasions. I always enjoy flying Aer Lingus and the crew are a credit to our national carrier.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Santiago de Chile to Amsterdam via Buenos Aires. A good solid Business Class product, although with the old World Business Class cabin. Seats are comfortable, as I did not want anyone to climb over me I chose seat 5D (in the aisle): I found the seat very comfortable, wide and long enough to support a few hours of sleep, as well as pillog (very soft) and blanket. In flight entertainment with a large screen and good selection of movies and content, noise-cancelling earphones not doing their job very well (but it happens in most airlines) therefore audio was not amazing. Service impeccable, crew attentive and present (but not overly present) made the journey pleasant. Food good, nothing to remember but above many business class products on the same route, the cold starter was good and the chicken was soft and juicy. The only small disappointment was the amenity kit - different between ladies and gents: the gents one is basically an empty bag with socks eyemask and teethbrush, no lotion no nothing. And the nice little touch of the Delft house is always a plus for KLM.
| 8
|
Iberia
|
✅Verified Review| Santiago de Compostela to Zurich via Madrid. From Madrid to Zurich I was the only business class passenger. They forgot to load the dinner, and my meal consisted of salad, a roll and some nuts. Far away from what Iberia calls "a dinner that will surpass your expectations" on their website. After the flight, I contacted their customer service - and this is the main reason, why I publish a review here. You wait for weeks to get an answer and when it finally arrives, it consists of prewritten modules and a lot of marketing slang, but no real regret and certainly no compensation.
| 2
|
Jet2.com
|
✅Verified Review| Santiago to Madrid. Cabin crew appeared disinterested and would not make eye contact with me when pushing the trolley. The first time was when I wanted to purchase drinking water. After the trolley was pushed two seats behind me I had to turn round & get the attention of passengers. The second time was when Cabin Crew were doing a rubbish run, this time the flight attendant was looking the other way as I tried to get her attention. I was in the middle seat & found it difficult to move in the cramped seating because of the sleeping passenger in the aisle seat. It appeared to me that the quicker the trolley was pushed down the aisle the less work the hostess had to do.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| Sao Paulo to Paris. Check in fast and efficient. Boarding and departure on time. The business cabin and seat were very comfortable, full flat bed, service was of a very good standard. Lie flat seat was comfortable, with a nice duvet and a small pillow. Some turbulence during the flight. Arrival was on time. I recommend Air France for future flights .
| 8
|
Turkish Airlines
|
✅Verified Review| Sarajevo to Panama City via Istanbul. The first leg SJJ-IST was in a Boeing 737 in Row 1 with what must have been the worst leg-room I've witnessed in Business on a 737. The bulkhead is in front of your face and the only position to sit is upright. Fortunately the business class section was not full so I moved to a seat in Row 2, which had the seat in front of you to put your feet under. The service was good, and the meal was very good for so short a flight. The Istanbul to Panama City segment was on a semi-antiquated A330-200 which is 4 rows in a 2-2-2 configuration. The seat is comfortable for sitting upright and to a certain extent it is comfortable for relaxing. It is dreadful for sleeping, because the seat is so configured that in the "angled flat" position you slide down. I resolved this by putting my briefcase in the space under the seat in front of mine, and the briefcase then elevated my feet sufficiently to provide support to be able to lay comfortably without struggling to avoid sliding down the incline. The food on this carrier is much better than most European carriers, and light-years ahead of US carriers. The flight crew are sufficiently attentive to function without being over-the-top. When they finish serving, they disappear, and if you want something you'll need to call them and ask for it, or get up and get it yourself- they won't come by and volunteer. But the price is much cheaper than competitors on this route, and that forgives a lot. Overall, for the price, I'm more than satisfied. But if I had to pay full going price of European carriers, I'd fly Lufthansa or Air France, with flat bed seats and a more professional operation. A note of warning - unlike most Turkish long-haul aircraft which offer excellent wifi, this aircraft has no wifi, so you'd better enjoy reading.
| 8
|
Eurowings
|
✅Verified Review| Seattle to Cologne, returning Berlin to Seattle. If you can avoid flying Eurowings, do so - they have the most archaic check-in procedure. Rather than allow online check in, you must check in at the counter (which guarantees a 30-45 minute line). Even on long haul flights, everything is charged as far as food or drink goes. Any more entertainment than the flight tracker is going to set you back. Don't even try to use their phone customer service. The personnel are rude and extremely unhelpful.
| 2
|
EasyJet
|
✅Verified Review| Second time I take this easyJet route from Geneva to Berlin and 2nd time the flight is delayed by 4 hours. Absolutely no information was given and the service is bad. Avoid easyjet when possible. They don't even apologize which is after 4 hours waiting kinda upsetting. They sell for cheap but did not deliver on their process.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| Seoul to Birmingham via Paris. Check in started badly as none of the self service kiosk worked. Korean Air attendant handling Air France flights was very strict about not checking in passengers who do not travel in the particular class the counter is destined for. She explained that it has something to do with not having the proper luggage stickers but when I told her I didn't have check in luggage, she still asked me to rejoin the Skypriority queue. Immigration and Security checks in Incheon rivals that of Beijing - long, slow and very inefficient. Air France uses the Korean Air lounge in the satellite and it is just a waiting area with worn seats, dirty tables and bare minimum of stale refreshment. The whole Incheon Airport feels like a wet market with airport staff of different airlines screaming out loudly 'last call for this destination and final call for that destination' on top of nonstop announcements from the loudspeakers. The Air France flight was delayed for 40 minutes but boarding was orderly. A surprise to see Air France's upgraded business class. The new seat is the same as those used by Cathay Pacific or China Airlines but there are several slight differences - the entertainment system is newer although movie and TV selection still pales comparing to its Asian competitors, the seat does not have a step at the base which is more comfortable, the earphone compartment is bigger which is more convenient for storing personal items. However, the amenities Air France provides is few - toilets not cleaned, AF still give out flimsy blankets and the so called sleep bag has little content other than a tooth brush, earplugs and eye shades. Crew are efficient and attentive. Both meals were of good quality and quantity. Although the flight arrived 20 minutes late in Paris, connection to the Birmingham flight was easy as it departed from the same satellite of Terminal 2E. The short Paris - Birmingham flight turned out to be a Flybe flight and it was uneventful. This is where Air France could have done better by informing passengers at ticket purchase that only economy class is available for that flight instead of printing the AF flight number and Business class - J on the e-ticket only to have passengers found out otherwise at check in.
| 7
|
Turkish Airlines
|
✅Verified Review| Seoul to Istanbul. First time flying with Turkish Airlines and last one. The ticket was very expensive and the flying experience quite bad. Economy class, on the exit row and despite the big leg room, the seats were so uncomfortable (possibly the narrowest I have ever experienced in an 11-hour flight). It was not possible to sleep at all. The seat recline was broken, and my friend's screen (right next to me) was broken too. Reported it to the crew but they did not pay any attention and they did not even try to help.
| 1
|
Grupo IAG
|
✅Verified Review| Shannon to Boston: Booked with Aer Lingus as it was a direct flight to Boston from Shannon, getting through Shannon was a breeze with little or no queue at check in or security and the added bonus of clearing US immigration before you leave Ireland. The flight was only over half full so there was plenty of room to stretch out, particularly in the back cabin, as most passengers were up in the middle cabin. The seat was comfortable for the flight, with the only downside compared to United is Aer Lingus don’t have a headrest that you can adjust to your height. After takeoff the crew handed out a small lunch menu and then offered a drink and packet of pretzels (there was a charge for alcoholic drinks but soft drinks were free), this was followed by the main course. I chose to upgrade my meal on my booking to the steak meal, which was worth it as it was served before the rest of the cabin, was on Porcelain with a bottle of wine included, this was then followed by a tea/coffee after dinner. There was a decent choice of movies and tv shows provided on the AVOD system, and prior to landing a sandwich and a Butlers chocolate bar were handed out. I found the crew on the flight friendly and responsive to customer requests throughout the flight. The flight landed ahead of time into the Jet Blue Terminal in Boston, which is more cramped than Terminal E, which they previously used. Overall a good experience with Aer Lingus, their onboard service has improved over the last time and I used them and the crews I found friendly and helpful.
| 10
|
Vueling
|
✅Verified Review| Shocking airline with zero customer service. Held for 2 hours at the gate in Florence, with no information, no refreshment and no toilet facilities. About one third of the passengers bumped off the flight, then the rest of us received no baggage at Gatwick. A reason of "high winds" was given, yet all other airlines appeared to be leaving Florence without any problems. Zero response from Vueling on whereabouts of the luggage so far. Booked via BA so complained to them too, but given common ownership that is likely to be a waste of time. My family were distraught, and I will never fly with Vueling again.
| 1
|
Norwegian
|
✅Verified Review| Shocking charge of €11 per kg for your suitcase being overweight. I am a frequent flyer with Norwegian and this is the first time my baggage has been overweight, but they refused to take this into consideration. It's the last time I will fly with Norwegian as this is the last straw with a company with whom I have recently encountered many problems.
| 2
|
SAS
|
✅Verified Review| Short afternoon flight from Stockholm to Copenhagen in SAS Plus. Check in and security swift and uncomplicated. Arlanda lounge is your typical busy SAS 'ikea' lounge. The flight itself was very unpleasant. Boarding was late and an unorganised scrum. Seated in 1F with minimal legroom and felt very squashed in, due to the curvature of the plane. Also, the middle seat was occupied, adding to the squeeze. No chance to move to a better seat as the flight was jam packed. Service was a pathetic cheese sandwich. If you have Star Gold status then SAS plus is a complete waste of money, as basically the only 'perk' is the cheese sandwich (lounge, check in, boarding etc.. all covered by Gold Status) The plane was old and filthy, the cabin crew young and fresh. Transferring to economy with Austrian Airlines and the difference was remarkable - a clean fresh cabin, spacious seating and the same free on board service that you pay extra for with SAS. Will avoid SAS at all costs in future - very much a low cost carrier.
| 3
|
Lufthansa
|
✅Verified Review| Short flight from Brussels to Munich. Boarding was orderly and the flight was full with most people seeming to prefer carry-on as opposed to check luggage, the reason would become clear once we landed. The LH flights to and from Brussels use the T2 annex which means that collecting your bags takes ages in this case 45 min after the plane landed! The flight itself was good with a sandwich and drinks service. Sear 10C has plenty of legroom and the neo are very quiet. Flight left a few minutes later but made up time and landed as scheduled.
| 7
|
Jet2.com
|
✅Verified Review| Short hop from London Gatwick to Madrid. First time on Iberia Express. Check-in was chaos and was told I was lucky to have a seat as flight was over booked by 10 people. Not good. BA codeshare flight, however you cannot check in at BA static machines to check-in. Manual check in only. Flight was crowded and a bit cramped. But showed all the traits of low-cost (which it is) and a legacy airline for back-up. Crew actually friendly and worked hard which is not always the Iberia way given my previous poor long-haul experiences on Iberia - this point was refreshing today!. Value for money too and would use again. Did not purchase anything but prices looked reasonable.
| 7
|
EasyJet
|
✅Verified Review| Short trip, no thrills airliner. Check in was fast and easy, so were the reservations. Boarding was slow. Inside the aircraft, the usual bright colours from EasyJet and with fairly good amount of space thanks to the new seats, and specially for me that was lucky to get an emergency exit row seat. Very clean airplane. No entertainment system or wifi but then again you can't ask for much more at this price rate. Very friendly crew. I departed on time and even arrived a bit before the estimated time.
| 9
|
Grupo AirFrance-KLM
|
✅Verified Review| Short-haul trips in Europe tend to be pretty drab, but I was pleasantly surprised by Air France after quite a few years I hadn't flown with them. In a moment where all airlines seem to be cutting back on passenger space and service, especially in economy, it is nice to see an airline going the other way. Flew from Stockholm to Paris. At check-in there was a manned desk for checking in and bag drop (while airlines such as Norwegian or SAS in Stockholm force you to use the self-check in kiosks and bag drops). The plane had been recently refurbished. A wet tissue was offered upon entering and a warm meal with dessert, choice of alcoholic or non-alcoholic drink and tea/coffee was served. A second pass of drinks was then offered. The service was carried out efficiently but without rushing the meal. Overall one of the best european short-haul flights I have taken in recent years.
| 9
|
Air Europa
|
✅Verified Review| Simply dreadful flight with Air Europa from Madrid to London Gatwick. Delays, buses to and from plane, unhelpful surly cabin crew, more delays, zero concern, help or even a mild interest in providing any kind of decent service. Business class was beyond a joke. I'd sooner drive to Bilbao and catch the ferry than do this again.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Singapore to Bali. Got a quite reasonable price for the tickets but the charged seating selection part was a little disappointing as most airlines would offer a non-chargeble seating selection upon check in. Flight back to Singapore was delayed 2 hours with some meal box provided, sounds fair.
| 7
|
Grupo AirFrance-KLM
|
✅Verified Review| Singapore to Denpasar. A short trip enhanced by a very comfortable plane, a decent meal and an excellent efficient crew. An extension of their Amsterdam Singapore route enables this flight to be operated by a long range well outfitted aircraft and it really made the difference. No Wi-Fi which would be an issue on a longer segment. Flight departed on time and arrived early.
| 8
|
Turkish Airlines
|
✅Verified Review| Singapore to Istanbul and return. The seats are worn out but okay. The main problem was the cabins were extremely overheated. I asked a couple of times if they could turn down the temperature but they never did. On a 13 hr haul feeling cooked is very unpleasant. I couldn't fly again with Turkish.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| Singapore to Toulouse via Paris. We booked our yearly flight to France through Air France this requiring Singapore Airlines to take us on the first leg from Perth to Singapore. As we left the Singapore flight we were met at the aircraft door and taken in a motorised vehicle from Terminal 3 to Terminal 1 to board the Air France flight. We were taken to the First Class Lounge and when boarding was to take place we were again driven to the gate lounge where we were escorted to the front of the security queue. We quickly cleared security and were escorted to our seats 1E/F. The service we received on board was better than we have ever received with any other airline. The seat transformed into a wide and long full flat very comfortable bed. On reaching Paris (DG we left the plane and were guided via a secured doorway to a waiting limousine whereupon we passed through "private" security and immigration. We were the only people there - this process taking about 3 minutes. After being escorted to the First Class lounge where we waited we were picked up by limousine just before take-off of the Toulouse flight and driven to the waiting aircraft - again bypassing all the queues. What we appreciated more than anything else was being expertly guided through all the airports and at each stage being advised that our checked in bags had been located and were confirmed as being on the flight with us (a relief because we have previously lost bags on other airlines). We don't particularly like Airports and flying but if you have to do it, this Air France experience well exceeded our expectations - absolutely superb!
| 10
|
Turkish Airlines
|
✅Verified Review| Singapore-Istanbul-Lisbon (return) on TK in mid-March. Turkish Airlines pretty much exceeded my expectations on the outward leg of my journey, and the service was even better on the return. Check-in and boarding in Singapore went swiftly, on board the A333 to Istanbul the food, drinks service and entertainment was excellent (you'll receive a menu for the service). Also received the best amenities kit of any airline I've flown - not even Qatar gives out slippers and lip balm in theirs! No amenities kit on the Istanbul-Lisbon sector but it was more of the same: good entertainment, good food and drinks on board a clean B738. Cabin crew were very friendly on both sectors. Return sector was even better - the flight left the gate at Lisbon Airport on time. Good service once again with the regular drinks service, delicious meal of roasted meat and a very friendly bunch of flight attendants The entertainment system on board the A320 winglets was better than my outgoing flights, with a better touchscreen interface. Departure from Istanbul-Singapore also on-time, with a new A333 that had the newest entertainment system on board (it has live news from BBC and CNN). Good meal service once again with a relish pasta rigatoni, although I wish they didn't run out of meal choices on board. A slightly different brand of amenities kit was given out on this flight, but the contents were the same. On-time arrival in Singapore. The only thing that I didn't like was the seat and legroom on the Singapore-Istanbul sector, but overall Turkish Airlines put a smile on my face. I look forward to flying with them again.
| 9
|
Vueling
|
✅Verified Review| So after reading the reviews needless to say I was up all night and already planning for what could go wrong. But have to say that was as smooth as anything you'll get from a budget airline. Check in was easy, staff were friendly, boarded on time, left close enough to on time and arrived at destination on time and collected luggage on time. Absolutely zero issues and miles better than easyJet. Seems like Veuling struggle in the UK but seem ok elsewhere in Europe. Would happily try them again before a few of the other budget airlines.
| 9
|
Wizz Air
|
✅Verified Review| Sofia to Brussels with Wizz Air. Without a doubt one of the sneakiest airlines out there. Very unclear baggage allowances and whenever your bag is even a few centimeters too long they immediately smack you with a very high 'fine'. They are either not interested in creating clear guidelines or live off of the fines they hand out every flight. I had to search for half an hour on their website before I found out exactly how to make sure I would not have problems at the boarding, but I saw several passengers being sent back to pay more. Boarding crew was condescending and sneered answers instead of replying normally. Flight crew was lazy and appart from the fake smile at the entrance not friendly either. Definitely never flying with them again, horrible airline.
| 1
|
Wizz Air
|
✅Verified Review| Sofia to Luton. Absolutely terrible company, I am mad after flying with them 2 days ago and I am never, ever flying with them again. You have to pay additional money to buy food or drinks, or buy luggage for check in (big suit cases) or choose a seat etc. Almost every flight I've been on was delayed, once the airplane was broken, so we waited 4 hours in the airport, and when we got on the plane they told us they haven't been able to do repairs, so they are going to fix it when they land on the other airport, and we shouldn't worry, because it isn't something vital for the flight. They charged us (2 people) 80GBP for having our small cabin bags not fitting in the measuring device in height by 1cm - we've traveled before with the same bags more than 10 times and no one said anything before. I complained to the cabin crew, but they were rude.
| 1
|
EasyJet
|
✅Verified Review| Southend to Faro. Bag drop was quick as was security. Plane boarded on time and departed on schedule. Cabin crew were polite. Standard EasyJet catering available to purchase. No recline on the seats which is a shame but otherwise comfortable flight. Toilets were clean. Arrived on schedule and bags delivered quite quickly.
| 8
|
Wizz Air
|
✅Verified Review| Split to Luton. We flew to Luton to save money although when looking at the cabin bag sized we realised they would only allow a tiny back pack to fly with, and to fly with a normal cabin size suitcase would cost you £20 there and £20 back! On the flight staff were miserable quite rude and looked as though they didn't want to be there at all. The drinks were reasonably priced but the food was diabolical. You don't expect a lot from plane food but a chicken baguette you can't get wrong - however ours turned up half the ingredients missing and cost us £6. I won't be flying with them again I saved no extra money. I've added 3 photos of what the baguette was described as the picture vs the reality.
| 3
|
Grupo AirFrance-KLM
|
✅Verified Review| St Maarten to Venice via Paris CDG with Air France. The check-in, boarding, and the beginning of the flight were satisfactory. The food (VLML) was tasteless and not what I had expected of a French airline. The staff was not impolite, but some of them had an attitude, especially the male flight attendant. The transfer at Paris CDG was horrible. There was a crowd at the security check and we barely made it in time to the gate. The security officer was impolite and kept shouting "push, push" and we were expected to push our items into the scanner ourselves. In addition, one of the two bags did not arrive at Venice. Seriously, what is happening with the luggage at CDG?
| 1
|
Pegasus Airlines
|
✅Verified Review| Stansted to Abu Dhabi via Istanbul. If you are looking for a dirt cheap flight without any comfort then this might be the airline for you. That is the plus side. Tried to checkin 72 hours in advance and the site was down. When I eventually tried to check in they told me that check in was prohibited for me. Called their call centre and he told me that online checkin was not available for British citizens. He stated it was a UK government directive. The agent at the airport stated that was not correct. So no online checkin not available for British citizens apparently. When I said I would like to select an isle seat he said we do not allow passengers to select seats on checkin and you would get a middle seat. So passengers who checkin early get the worst seats. Arrived at the airport 3 hours early and spent 90 minutes in the queue, back staring to hurt. Representative at the airport said she had never heard of such a government directive reading checkin of British passport holders. So their agent was not truthful to cover up a poor service. Check in was fine, delightful lady. Plane late departure due to excessive checkin times/queues, late aircraft arrival, Euro traffic control or congestion in Turkish airspace. All were give. However departure staff at the gate were very pleasant. Boeing 737-800 out of STN. Where did they buy those seats? Well disguised wooden bench. Very uncomfortable. Pointless paying for extra legroom as I did. Boeing 737-800 out of SAW, no seat recline, no pocket to put things in and no cushion effect. No inflight entertainment either. The in light map was looking out if the window. Finally you pay for everything. Food, tea, coffee, water and seat selection.
| 2
|
Eurowings
|
✅Verified Review| Stansted to Cologne Bonn. Booking and checking in was relatively simple and staff were friendly. The aircraft was pretty nice and clean while not offering any entertainment. I didn't arrange for any food as the flight was a quick 50 minute flight. The seat comfort is okay for a quick flight. I found the legroom okay but I am short, so if you're above 6 foot, it may be below average. There is supposed to be wifi after you watch a video but then it came up with a page I can't interact with and everything was in German which I don't understand. Overall, for quick flights, I'd say it's generally fine if it wasn't for delays. My flight to Cologne Bonn was delayed by about 40 minutes which was fair enough. My return flight was booked for 7:35PM. This was later delayed to 8:20PM, delayed again to 8:40PM, then they said it would be another 20 minutes, then it was delayed until Midnight. They offered 10 euro food vouchers but with only one cafe at the gate and it not serving food at that time, they were pretty useless and there was a lack of communication going on. Customers were getting quite heated and asking questions and just told each other what was going on until things calmed down and I asked for an official word as to what was happening. Understandably, these things happen but this was my first time going away by myself and the other passengers seemed pretty shocked by this delay. Overall, I'd say, maybe try your luck with it if you've got a quick leisure flight but if time is of the essence, probably not.
| 4
|
EasyJet
|
✅Verified Review| Stansted to Edinburgh. Flight delayed and there was no apology. We were kept waiting on the steps of the plane in the cold. I had to clean my seat as it was dirty. I will not fly with easyjet again as this is not the first time and the service needs to improve.
| 3
|
EasyJet
|
✅Verified Review| Stansted to Glasgow. Delayed 6 hours due to a hole on the runway. Told no food vouchers were available due to a technical issue. Flight was scheduled to arrive at 19.20 and we didn't make it to Glasgow until 00.45. No easyJet staff were seen after 8pm as they had clearly finished their shift - not helpful and left spending more money in the airport after being there from 16.30.
| 1
|
Eurowings
|
✅Verified Review| Stansted to Zagreb via Cologne. We checked in at Stansted & the staff wasn't sure what he was doing he asked his colleague a few questions regarding our baby pram & if he needed to give us a receipt & he then went off for 5/10mins to get a label for us to go on the buggy. The pram came off in Cologne & we flew on to Zagreb without it , once we worked out it wasn't on the luggage belt we went to the customer service desk at Zagreb & they gave me a irregularity report, the lady gave me a number to call if I had any further questions, the number I was given I tried to call for 10 days & there was no answer I was told it would be open 8am-8pm - well that was a lie!! I was also told by the lady at customer service that the pram would be brought to me when found so I gave her the addresses of where we would be staying for the next 2 weeks. 2 days later I got a text message to say I had to fill in a inventory & claims form online to help locate my item faster. It took 5/6 days until I actually spoke to someone on the phone to still tell me my pram had not yet been located this was a different number I called which I found on the internet. 13 days later I received an email to say they had found my buggy & were sending it to pula airport near to where we were staying the next day, however we were expected to fly back to the UK the following day, their colleague had written in the wrong information of how long we were staying, I then received an email on the 28th July to say they were transferring the pram to London Stansted & I would be contacted once they know delivery time to my home address. The pram was delivered to my home address on 1st August, 19 days after we checked it in at Stansted. The inconvenience & stress of not having our baby pram for the whole holiday totally ruined our time we couldn't go out in the evening as my toddler does not sleep in our arms just because staff could not do his job properly at Stansted - so disappointed with Eurowings service.
| 2
|
Wizz Air
|
✅Verified Review| Stavanger to Gdansk. I have flown with Wizz Air twice and both times were a nightmare. Be careful if you book with them - they will try to get money out of you any way they can. The first time was admittedly my own fault for not measuring my cabin baggage - which has to be the size of a small backpack. The fine, however, was equivalent to the ticket price (actually more since I flew with them round trip). The second time was today. I thought I had checked in online because I received a seat assignment, but no. When I got to the airport I was informed that I was in fact not 'fully' checked in because I had not printed out my boarding pass. When I tried to say that I had checked in online and was given a seat, I was informed that this mistake occurred to passengers all the time and that only passengers travelling with Wizz Air frequently, avoided penalties. The fine for not printing out the boarding pass was about 30EUR each. When I asked how someone could support such a scam I was told by the neighboring ticket agent that if I made any more comments I would not be able to board the plane. Finally anyone saying that the seat comfort is ok in their review is lying - at least on the planes between Poland and Norway. They have you crammed in so tightly that even if the seats could recline, there is no room. The whole experience of flying Wizz Air is to receive exorbitant penalties. It is amazing the toilets are still free.
| 3
|
Norwegian
|
✅Verified Review| Stavanger to Oslo. Flight delayed by 45 minutes. Somewhat cheap, but they take advantage of their customers. New planes and good tech. Often delayed and nothing is free onboard. Of my last 20 flights, 15 have been delayed. No information during such problems.
| 4
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.