text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
.@united Not what's been shared by the pilot with passengers! | 0 |
@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight. | 0 |
@USAirways in 140 characters? Yea right. Thanks for patronizing. | 0 |
@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear? | 0 |
@AmericanAir your staff at JFK airport are discussing the way we we're left stranded | 0 |
@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag. | 0 |
@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help? | 0 |
@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!! | 0 |
@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo | 0 |
@SouthwestAir I need your help but no one will pick up the phone. | 0 |
@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it | 0 |
@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are... | 0 |
@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi | 0 |
@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online?? | 0 |
@JetBlue we need an ETA please | 0 |
@united by the time I finally get to Dallas I could have driven with less frustration and cheaper. | 0 |
@USAirways can't even get on hold to wait to speak to someone-awesome | 0 |
@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday | 0 |
@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow. | 0 |
@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder | 0 |
@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all | 0 |
@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, "not yet located"? | 0 |
@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️ | 1 |
@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines. | 1 |
@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service! | 1 |
@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome | 0 |
@united mechanical issue. Looks like they got it fixed! Thanks for your concern. | 1 |
@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm | 0 |
@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!! | 0 |
@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!! | 1 |
@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service! | 1 |
@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US? | 0 |
@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!! | 0 |
@JetBlue has the worst customer service out of any airline company. #dontflythem | 0 |
@VirginAmerica hold times at call center are a bit much | 0 |
@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN | 0 |
@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating. | 0 |
@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio? | 0 |
@united Thanks for the upgrade- please try to get my company to approve more business class travel. | 1 |
@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd... | 0 |
@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay. | 0 |
@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43 | 1 |
@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again. | 1 |
@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed | 0 |
@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $? | 0 |
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. | 0 |
@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD. | 0 |
@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!! | 0 |
@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!! | 1 |
@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?! | 0 |
@united Thanks for the vague canned response that doesn't address the issue! | 0 |
@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire | 0 |
@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2 | 0 |
@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest | 0 |
@USAirways thank you for refunding me on my baggage ! really appreciate it | 1 |
@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace! | 0 |
@VirginAmerica Already checked in so the page expired :X | 0 |
@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite | 0 |
@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back | 0 |
@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service. | 0 |
@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr? | 0 |
@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses. | 1 |
@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got | 0 |
@JetBlue thank you so much for your effort | 1 |
@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense | 0 |
@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating. | 0 |
@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋 | 1 |
@SouthwestAir yes. Thank you. Oct 25-oct 31 | 1 |
@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert! | 1 |
@united you guys are gay | 0 |
@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO! | 1 |
@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks | 1 |
@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space | 0 |
@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly. | 0 |
@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice | 1 |
@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m | 0 |
@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? | 0 |
@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱 | 0 |
@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues? | 0 |
@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave. | 0 |
@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten | 0 |
@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING | 1 |
@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful? | 0 |
@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would | 0 |
@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ? | 0 |
@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter. | 1 |
@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u | 1 |
@USAirways I appreciate your prompt response. | 1 |
@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response! | 1 |
@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤 | 0 |
@AmericanAir that's quite an impressive list of fees! | 0 |
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? | 0 |
@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP | 0 |
@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting | 0 |
@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE | 0 |
@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh | 0 |
@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink | 0 |
@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW | 1 |
@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off. | 0 |
@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me. | 0 |
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