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The opportunities and rewards for a professional salesperson are unlimited.|The opportunities and rewards for a professional salesperson are unlimited.
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There are two kinds of rewards for every sales professional - Internal and External.|There are two kinds of rewards for every sales professional - Internal and External.
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Internal Rewards are Intrinsic - they are intangible or invisible|Internal Rewards are Intrinsic - they are intangible or invisible
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and can only be felt.|and can only be felt.
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Intrinsic rewards come only when the salesperson’s actions are driven by positive values and attitude.|Intrinsic rewards come only when the salesperson’s actions are driven by positive values and attitude.
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Six, Happiness.|Six, Happiness.
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Seven, Security. And eight, Confidence.|Seven, Security. And eight, Confidence.
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Financial rewards are important. However, if they are not value- driven,|Financial rewards are important. However, if they are not value- driven,
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then one may make money but have no fulfillment and other intrinsic rewards.|then one may make money but have no fulfillment and other intrinsic rewards.
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External rewards include: One, Monetary rewards (wealth).|External rewards include: One, Monetary rewards (wealth).
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Five, Good life. And six, Comfort.|Five, Good life. And six, Comfort.
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A good sales professional can have a great income and a fulfilling career, regardless of his products or company. WHAT IS SELLING?|A good sales professional can have a great income and a fulfilling career, regardless of his products or company. WHAT IS SELLING?
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Selling is nothing but the transfer of enthusiasm from the seller to the buyer.|Selling is nothing but the transfer of enthusiasm from the seller to the buyer.
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Supposing you became as enthusiastic about my product as I am, you would end up buying it, wouldn’t you?|Supposing you became as enthusiastic about my product as I am, you would end up buying it, wouldn’t you?
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If I am not enthusiastic about my own product, I have no right to sell it.|If I am not enthusiastic about my own product, I have no right to sell it.
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Which means, if I am not passionate about my own product, why should anyone else be?|Which means, if I am not passionate about my own product, why should anyone else be?
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How can I sell it? Do I have a right to sell it?|How can I sell it? Do I have a right to sell it?
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A salesperson while selling grocery was referring to everything he sold as one, two or three pounds of enthusiasm and so on.|A salesperson while selling grocery was referring to everything he sold as one, two or three pounds of enthusiasm and so on.
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The buyer asked, ‘When I buy two pounds of carrots why do you refer to it as two pounds of enthusiasm?’|The buyer asked, ‘When I buy two pounds of carrots why do you refer to it as two pounds of enthusiasm?’
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The salesperson replied,|The salesperson replied,
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‘Whenever anyone buys anything from the store I always put two hundred per cent of enthusiasm behind it’|‘Whenever anyone buys anything from the store I always put two hundred per cent of enthusiasm behind it’
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What this illustrates is that a good salesperson should have a strong belief in his product.|What this illustrates is that a good salesperson should have a strong belief in his product.
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Strong belief means that under the same set of circumstances, if the salesperson would not buy his own product,|Strong belief means that under the same set of circumstances, if the salesperson would not buy his own product,
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he certainly has no right to sell it to anyone.|he certainly has no right to sell it to anyone.
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If under the same circumstances, a doctor would not prescribe a medicine to his own children, he has no right to prescribe it to other people.|If under the same circumstances, a doctor would not prescribe a medicine to his own children, he has no right to prescribe it to other people.
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If he does, he is cheating people.|If he does, he is cheating people.
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If you sell something that you don’t believe in. One. you are not a good professional, Two. You are cheating people,|If you sell something that you don’t believe in. One. you are not a good professional, Two. You are cheating people,
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and Three. people sense it instinctively and get a feeling of discomfort.|and Three. people sense it instinctively and get a feeling of discomfort.
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SELLING IS Ninety PER CENT CONVICTION|SELLING IS Ninety PER CENT CONVICTION
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AND TEN PER CENT COMMUNICATION OF THE CONVICTION|AND TEN PER CENT COMMUNICATION OF THE CONVICTION
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I recall that when I joined Metropolitan Life Insurance at the beginning of my sales career,|I recall that when I joined Metropolitan Life Insurance at the beginning of my sales career,
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I used to sell small policies of face values of five thousand dolalrs or ten thousand dollars.|I used to sell small policies of face values of five thousand dolalrs or ten thousand dollars.
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My average policies were of ten thousand dollars.|My average policies were of ten thousand dollars.
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I used to hear the top producers in the industry talking of making big sales.|I used to hear the top producers in the industry talking of making big sales.
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Once I was talking to one such professional and he said,|Once I was talking to one such professional and he said,
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‘You can never convince a client to buy a million dollar policy unless you own one. Supposing you died, how much insurance would your family need for food,|‘You can never convince a client to buy a million dollar policy unless you own one. Supposing you died, how much insurance would your family need for food,
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clothing, shelter, children’s education, etc. in order to survive?’ I answered, ‘A million dollars.’|clothing, shelter, children’s education, etc. in order to survive?’ I answered, ‘A million dollars.’
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He asked me, “Then why don’t you own a million dollar policy yourself?|He asked me, “Then why don’t you own a million dollar policy yourself?
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If you don’t own it yourself, you have no right to sell it to anyone, because you have no conviction.’|If you don’t own it yourself, you have no right to sell it to anyone, because you have no conviction.’
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It took me several months to convince myself, but the day I bought my own policy,|It took me several months to convince myself, but the day I bought my own policy,
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I started selling policies of face values of close to five hundred thousand dollars|I started selling policies of face values of close to five hundred thousand dollars
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with as much comfort and ease as I used to sell ten thousand dollars policies.|with as much comfort and ease as I used to sell ten thousand dollars policies.
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Pride in performance and the profession of selling can only come when we internalize and merge character with competence.|Pride in performance and the profession of selling can only come when we internalize and merge character with competence.
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to create something called a great sales professional.|to create something called a great sales professional.
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For that we need to understand the principles of selling and the process involved.|For that we need to understand the principles of selling and the process involved.
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They are as follows: One. commitment to be a good sales profession.|They are as follows: One. commitment to be a good sales profession.
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All of the above can be classified into three distinct activities-|All of the above can be classified into three distinct activities-
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the presale, the actual sale, and the post-sales.|the presale, the actual sale, and the post-sales.
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and all are necessary in order to be a good sales professional.|and all are necessary in order to be a good sales professional.
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ARE SALESPEOPLE BORN OR MADE?|ARE SALESPEOPLE BORN OR MADE?
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The mistaken belief is that one needs no qualification or talents to succeed in the profession of selling.|The mistaken belief is that one needs no qualification or talents to succeed in the profession of selling.
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The fact is that selling skills are acquired even by great effective professionals.|The fact is that selling skills are acquired even by great effective professionals.
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None of us are born with them. In some countries that I have travelled to, I have picked up the morning newspaper to find an announcement of the birth of a baby girl or a baby boy.|None of us are born with them. In some countries that I have travelled to, I have picked up the morning newspaper to find an announcement o...
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In the same newspaper, the obituary column carries announcements of people who have died.|In the same newspaper, the obituary column carries announcements of people who have died.
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mentioning he was an eminent lawyer, doctor, and so on.|mentioning he was an eminent lawyer, doctor, and so on.
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If you notice, by birth no one is a salesperson, an accountant, an attorney, or a doctor.|If you notice, by birth no one is a salesperson, an accountant, an attorney, or a doctor.
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They are only a boy or a girl. But upon death.|They are only a boy or a girl. But upon death.
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he/she dies as an eminent professional which means that somewhere between birth and death by training, education or practice.|he/she dies as an eminent professional which means that somewhere between birth and death by training, education or practice.
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they became eminent, elite professionals.|they became eminent, elite professionals.
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Chapter Four, Attitude Determines Success|Chapter Four, Attitude Determines Success
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A POSITIVE ATTITUDE DETERMINES SUCCESS. Sales depend more upon the attitude of the sales professional than that of the prospect.|A POSITIVE ATTITUDE DETERMINES SUCCESS. Sales depend more upon the attitude of the sales professional than that of the prospect.
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A good sales professional is never ashamed of his profession.In fact, he is proud of his profession.|A good sales professional is never ashamed of his profession.In fact, he is proud of his profession.
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The only thing he is ashamed of is his non-performance.|The only thing he is ashamed of is his non-performance.
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There is a very commonly used story by many sales managers - two salesmen went to Africa, both went to sell shoes in different parts of the same country.|There is a very commonly used story by many sales managers - two salesmen went to Africa, both went to sell shoes in different parts of the same country.
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They both saw villagers without shoes.|They both saw villagers without shoes.
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One immediately sent a message back to his manager saying,|One immediately sent a message back to his manager saying,
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There is no market here. Nobody wears shoes and hence I am coming back.|There is no market here. Nobody wears shoes and hence I am coming back.
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The other sent a message saying, ‘Get ready for big sales - there is a huge market here. Nobody wears shoes and we can make everyone wear them. Gear up production.|The other sent a message saying, ‘Get ready for big sales - there is a huge market here. Nobody wears shoes and we can make everyone wear them. Gear up prod...
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The difference is in the Attitude. VACUUM CLEANER SALESMAN IN A SNOWSTORM|The difference is in the Attitude. VACUUM CLEANER SALESMAN IN A SNOWSTORM
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Winners turn a negative into a positive. Winners perform in spite of problems, not in absence of, and losers permanently rationalize and make excuses in life.|Winners turn a negative into a positive. Winners perform in spite of problems, not in absence of, and losers permanently rationalize and make excuses in life.
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Most people who call themselves salesmen are really ordertakers and in fact, are not even good order takers.|Most people who call themselves salesmen are really ordertakers and in fact, are not even good order takers.
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Some salespeople barely make a living while there are some in the same profession who make a killing.|Some salespeople barely make a living while there are some in the same profession who make a killing.
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How can a sales professional who sells identical products in the same market, for the same company, make ten,|How can a sales professional who sells identical products in the same market, for the same company, make ten,
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twenty or a hundred times more money than others?|twenty or a hundred times more money than others?
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ATTITUDE DETERMINES HOW WELL WE DO. While I was doing the demos of vacuum cleaners,|ATTITUDE DETERMINES HOW WELL WE DO. While I was doing the demos of vacuum cleaners,
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where most salespeople quit out of frustration because they couldn’t make a sale, there was one employee who was one of the top salespersons in the country.|where most salespeople quit out of frustration because they couldn’t make a sale, there was one employee who was one of the top salespersons in the country.
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He narrated an incident where on one day alone he made twenty-four sales,|He narrated an incident where on one day alone he made twenty-four sales,
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something many salespeople had not done even in a few months.|something many salespeople had not done even in a few months.
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One day, there was a major snowstorm and there was close to twelve inches of snow.|One day, there was a major snowstorm and there was close to twelve inches of snow.
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In Toronto, during the winter season there are only a few days like this every year.|In Toronto, during the winter season there are only a few days like this every year.
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Sometimes schools and offices get closed because it becomes too risky to go out in such weather.|Sometimes schools and offices get closed because it becomes too risky to go out in such weather.
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Most salespeople look at this as a great opportunity to stay at home and watch TV,|Most salespeople look at this as a great opportunity to stay at home and watch TV,
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but this person saw a great opportunity, for two reasons:|but this person saw a great opportunity, for two reasons:
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One, He realized that everyone would be at home that day.|One, He realized that everyone would be at home that day.
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So, his chances of getting people through cold calls would be close to hundred per cent.|So, his chances of getting people through cold calls would be close to hundred per cent.
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Two. Normally, vacuum cleaner demonstrations are done in the evening or on weekends because if one person sees it.|Two. Normally, vacuum cleaner demonstrations are done in the evening or on weekends because if one person sees it.
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they don’t take a decision till they have consulted their spouse.|they don’t take a decision till they have consulted their spouse.
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Many a times, it may just be an excuse, but the chances of losing the sale become higher.|Many a times, it may just be an excuse, but the chances of losing the sale become higher.
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That day, however, both decision-makers would be home. If the client was serious then it would save him a second trip to repeat the demonstration.|That day, however, both decision-makers would be home. If the client was serious then it would save him a second trip to repeat the demonstration.
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Hence, he would save time.|Hence, he would save time.
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He also realized that all his neighbors were prospects. They all had the same need.|He also realized that all his neighbors were prospects. They all had the same need.
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They were buying the same thing from somewhere else and he too was driving ten to thirty miles away on appointments for demos.|They were buying the same thing from somewhere else and he too was driving ten to thirty miles away on appointments for demos.
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Why not sell in his own neighborhood?|Why not sell in his own neighborhood?
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He put on his snow shoes, clad himself well to walk in the snowstorm and carried his vacuum cleaner.|He put on his snow shoes, clad himself well to walk in the snowstorm and carried his vacuum cleaner.
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He knocked on his neighbor’s door and said, ‘Hello, I am John your neighbor. It’s a shame that we haven't met earlier.|He knocked on his neighbor’s door and said, ‘Hello, I am John your neighbor. It’s a shame that we haven't met earlier.
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We help families like yours live in a healthy environment. Would you mind if I came in and gave you a short demonstration?’|We help families like yours live in a healthy environment. Would you mind if I came in and gave you a short demonstration?’
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Nine out of ten invited him in and since they were not doing much and were indoors anyway,|Nine out of ten invited him in and since they were not doing much and were indoors anyway,
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they said ‘Go ahead’.|they said ‘Go ahead’.
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He then did his full demo without being rushed and since both partners were there,|He then did his full demo without being rushed and since both partners were there,
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decision-making was easy.|decision-making was easy.
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