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He then goes prepared carrying with him proposals, applications, order forms, and referrals or testimonials.|He then goes prepared carrying with him proposals, applications, order forms, and referrals or testimonials. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03466.wav |
By proper planning and preempting,|By proper planning and preempting, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03467.wav |
most objections can be prevented.|most objections can be prevented. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03468.wav |
instead of waiting for the prospect to raise these objections,|instead of waiting for the prospect to raise these objections, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03470.wav |
a good sales professional pre-empts,|a good sales professional pre-empts, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03471.wav |
brings them up in advance, and converts them into benefits. For instance,|brings them up in advance, and converts them into benefits. For instance, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03472.wav |
if you know from experience that every sales call is getting you an objection on price,|if you know from experience that every sales call is getting you an objection on price, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03473.wav |
instead of waiting for the objection that your price is three per cent higher, a good professional would say,|instead of waiting for the objection that your price is three per cent higher, a good professional would say, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03474.wav |
but the running of this equipment would result in fifty per cent saving within five years.|but the running of this equipment would result in fifty per cent saving within five years. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03476.wav |
Three: Empathize|Three: Empathize | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03479.wav |
Seven. Close|Seven. Close | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03482.wav |
Clarify to make sure you understand and answer the real objection and not just the surface objections use phrases such as the following to get the clarity:|Clarify to make sure you understand and answer the real objection and not just the surface objections use phrases such as the following to get the clarity: | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03484.wav |
‘Just to clarify my thinking.’ ‘Let me make sure that I understand your concern.’|‘Just to clarify my thinking.’ ‘Let me make sure that I understand your concern.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03485.wav |
‘Just to make sure that I can make the right recommendations, is this your concern?’|‘Just to make sure that I can make the right recommendations, is this your concern?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03486.wav |
After probing questions, one needs to listen very carefully. After that, reconfirm and clarify if you understood correctly.|After probing questions, one needs to listen very carefully. After that, reconfirm and clarify if you understood correctly. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03487.wav |
For example, the prospect says, ‘It is too expensive.’|For example, the prospect says, ‘It is too expensive.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03488.wav |
The salesperson replies, ‘Could you elaborate a little bit please?|The salesperson replies, ‘Could you elaborate a little bit please? | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03489.wav |
A sales professional would say,|A sales professional would say, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03491.wav |
‘Just to clarify my thinking, it is the speed of the machine that concerns you, nothing else, am I right, sir?’|‘Just to clarify my thinking, it is the speed of the machine that concerns you, nothing else, am I right, sir?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03492.wav |
‘If it wasn’t for money or time, you would go along with this machine, is that right, sir?”|‘If it wasn’t for money or time, you would go along with this machine, is that right, sir?” | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03493.wav |
If you answered the first objection and are ready to close, he will bring the second objection.|If you answered the first objection and are ready to close, he will bring the second objection. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03494.wav |
In order to be able to close effectively one needs to bring out all objections in the open.|In order to be able to close effectively one needs to bring out all objections in the open. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03495.wav |
This way, you prevent any unpleasant surprises when the time comes to close.|This way, you prevent any unpleasant surprises when the time comes to close. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03496.wav |
EMPATHIZE.|EMPATHIZE. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03497.wav |
A degree of empathy with the prospect at this point can build a rapport and create a common feeling that diffuses the prospect's objection.|A degree of empathy with the prospect at this point can build a rapport and create a common feeling that diffuses the prospect's objection. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03498.wav |
Empathy helps you to put yourself in the other person’s shoes,|Empathy helps you to put yourself in the other person’s shoes, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03499.wav |
and enhances the strength of the relationship.|and enhances the strength of the relationship. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03500.wav |
is to use the ‘feel, felt and found’ formula.|is to use the ‘feel, felt and found’ formula. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03502.wav |
If the prospect says, ‘I cannot afford it’, evaluate if it is an objection or a condition.|If the prospect says, ‘I cannot afford it’, evaluate if it is an objection or a condition. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03503.wav |
The reply can be ‘Mr Prospect, I can understand how you feel (show empathy).|The reply can be ‘Mr Prospect, I can understand how you feel (show empathy). | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03504.wav |
Some other clients felt that way too (the potential client feels that he is not the only one)|Some other clients felt that way too (the potential client feels that he is not the only one) | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03505.wav |
till they found that the increased productivity far outweighed the investment.|till they found that the increased productivity far outweighed the investment. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03506.wav |
Now, which one would you prefer, the red or blue?’|Now, which one would you prefer, the red or blue?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03507.wav |
RECONFIRM THE ANSWER|RECONFIRM THE ANSWER | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03508.wav |
Reconfirmation means that the objection has been answered completely to the prospect’s satisfaction and he accepts it.|Reconfirmation means that the objection has been answered completely to the prospect’s satisfaction and he accepts it. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03509.wav |
This process is to ensure that the same objection does not reappear later at the time of closing.|This process is to ensure that the same objection does not reappear later at the time of closing. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03510.wav |
‘Does that make you feel comfortable?’|‘Does that make you feel comfortable?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03512.wav |
Does that sound reasonable?|Does that sound reasonable? | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03513.wav |
If you have answered the objections of the prospect satisfactorily, then this is the right time to close.|If you have answered the objections of the prospect satisfactorily, then this is the right time to close. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03515.wav |
Trial closes have been addressed in the previous chapter. HANDLING SPECIFIC OBJECTIONS|Trial closes have been addressed in the previous chapter. HANDLING SPECIFIC OBJECTIONS | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03516.wav |
Why The Urgency?|Why The Urgency? | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03517.wav |
A potential buyer acts when he sees a gain from acting now versus a loss by delaying action.|A potential buyer acts when he sees a gain from acting now versus a loss by delaying action. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03518.wav |
but hesitates to make the purchase now, the salesperson can say:|but hesitates to make the purchase now, the salesperson can say: | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03520.wav |
The objective is not to manipulate, but to make the prospect act now.|The objective is not to manipulate, but to make the prospect act now. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03524.wav |
Gimmicks make you lose credibility.|Gimmicks make you lose credibility. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03525.wav |
I have seen many sales trainers teaching the “yes but’ approach to objection handling.|I have seen many sales trainers teaching the “yes but’ approach to objection handling. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03527.wav |
This is not one I recommend. What does this approach mean?|This is not one I recommend. What does this approach mean? | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03528.wav |
Here, the salesperson says: I agree with you, but...’|Here, the salesperson says: I agree with you, but...’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03529.wav |
The question is, did I really agree? The moment I said ‘but’ the agreement is conditional or even erased.|The question is, did I really agree? The moment I said ‘but’ the agreement is conditional or even erased. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03530.wav |
This approach sounds manipulative.|This approach sounds manipulative. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03531.wav |
If there is an agreement in place, then why is the ‘but’ required? How can we replace this approach? Replace the ‘but’ with ‘and’ or ‘in addition to that.’|If there is an agreement in place, then why is the ‘but’ required? How can we replace this approach? Replace the ‘but’ with ‘and’ or ‘in addition to that.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03532.wav |
For example:|For example: | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03533.wav |
l agree with you could you please|l agree with you could you please | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03534.wav |
If the prospect replies, ‘It is too expensive’, a good professional would ask, ‘Things are relative. It is too expensive as compared to what?’|If the prospect replies, ‘It is too expensive’, a good professional would ask, ‘Things are relative. It is too expensive as compared to what?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03536.wav |
He could further add ‘A low price sounds nice initially, but to deal with poor quality day-after-day becomes problematic.|He could further add ‘A low price sounds nice initially, but to deal with poor quality day-after-day becomes problematic. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03537.wav |
Mr Prospect, I am sure you are aware of the difference between price and cost.|Mr Prospect, I am sure you are aware of the difference between price and cost. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03538.wav |
Always try to give three reasons. Psychologically, odd numbers work better than even numbers. I cannot explain why, but they do!|Always try to give three reasons. Psychologically, odd numbers work better than even numbers. I cannot explain why, but they do! | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03540.wav |
Less than three may be too little to convince and more than three is over-doing it.|Less than three may be too little to convince and more than three is over-doing it. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03541.wav |
Even though our investment seems somewhat higher,|Even though our investment seems somewhat higher, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03542.wav |
‘Mr. Prospect, as you know I have a choice to sell any product, including my competitor’s with the lower price. I am sure you would like to know why I feel comfortable in representing this product.’|‘Mr. Prospect, as you know I have a choice to sell any product, including my competitor’s with the lower price. I am sure... | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03544.wav |
The answer to this, most of the time will be “best value for money’ and then you can follow it up with “We are like you - we take pride in giving value; which one would you prefer, red or blue?’|The answer to this, most of the time will be “best value for money’ and then you can follow it up with “We are like you - we ... | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03546.wav |
When a person says the price is too high, he might be saying many things: I do not have the money’,|When a person says the price is too high, he might be saying many things: I do not have the money’, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03547.wav |
I am not getting my money's worth or is perceived value is too low|I am not getting my money's worth or is perceived value is too low | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03548.wav |
or he might be saying it is too high compared with the competitor's price.|or he might be saying it is too high compared with the competitor's price. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03549.wav |
Unless we clarify which one it is out of the three, we will not be able to answer objections correctly.|Unless we clarify which one it is out of the three, we will not be able to answer objections correctly. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03550.wav |
The money objection can be handled in several ways. For example, the salesperson can ask, ‘How high is the difference between us and the competitors?’|The money objection can be handled in several ways. For example, the salesperson can ask, ‘How high is the difference between us and the competitors?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03551.wav |
Suppose the client says, ‘Ten per cent or a hundred dollars on a total purchase of one thousand dollars.’|Suppose the client says, ‘Ten per cent or a hundred dollars on a total purchase of one thousand dollars.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03552.wav |
He answers, ‘Six years.’ Now, six years translates close to eighteen dollars a year, which means one dollar fifty a month, or thirty five cents a week, that is, less than five cents a day.|He answers, ‘Six years.’ Now, six years translates close to eighteen dollars a year, which means one dollar fifty a month, or thi... | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03554.wav |
Now, a professional will ask the potential client,|Now, a professional will ask the potential client, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03555.wav |
‘Sir, is your peace of mind because of our reliable service not worth five cents a day? Which one would you prefer, red or green?’|‘Sir, is your peace of mind because of our reliable service not worth five cents a day? Which one would you prefer, red or green?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03556.wav |
The monetary difference is insignificant and ridiculous, but psychologically, gaining peace of mind is very significant.|The monetary difference is insignificant and ridiculous, but psychologically, gaining peace of mind is very significant. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03557.wav |
I repeat the old saying - I would rather explain my higher price once.|I repeat the old saying - I would rather explain my higher price once. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03558.wav |
then apologize for poor quality forever.|then apologize for poor quality forever. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03559.wav |
As another example, if the prospect says, ‘I am going to buy something cheaper,’|As another example, if the prospect says, ‘I am going to buy something cheaper,’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03560.wav |
I WOULD RATHER EXPLAIN MY HIGHER PRICE ONCE THAN APOLOGIZE FOR POOR QUALITY FOREVER.|I WOULD RATHER EXPLAIN MY HIGHER PRICE ONCE THAN APOLOGIZE FOR POOR QUALITY FOREVER. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03563.wav |
I HAD A BAD EXPERIENCE WITH YOUR COMPANY’|I HAD A BAD EXPERIENCE WITH YOUR COMPANY’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03564.wav |
The client’s objection is ‘I had a bad experience in the past.’|The client’s objection is ‘I had a bad experience in the past.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03565.wav |
Now this can mean anything - either he had a bad experience with the product, company or with someone in the organization.|Now this can mean anything - either he had a bad experience with the product, company or with someone in the organization. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03566.wav |
We need to find out what exactly is the problem. A professional will approach by saying,|We need to find out what exactly is the problem. A professional will approach by saying, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03567.wav |
‘First of all, I apologize for the inconvenience that you had to face.|‘First of all, I apologize for the inconvenience that you had to face. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03568.wav |
Now, it is the salesperson’s responsibility to find out if it is a legitimate complaint,|Now, it is the salesperson’s responsibility to find out if it is a legitimate complaint, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03570.wav |
If yes, then it should be addressed and removed permanently.|If yes, then it should be addressed and removed permanently. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03571.wav |
There is another way of handling this kind of objection and that is after apologizing and acknowledging, the salesperson could ask the customer,|There is another way of handling this kind of objection and that is after apologizing and acknowledging, the salesperson could ask the customer, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03572.wav |
‘Has any customer of your company ever put forward a complaint like this and if so, how did you handle it?’|‘Has any customer of your company ever put forward a complaint like this and if so, how did you handle it?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03573.wav |
Another approach, ‘Mr. Prospect, first of all, I apologize for the inconvenience.|Another approach, ‘Mr. Prospect, first of all, I apologize for the inconvenience. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03575.wav |
I am sure you would agree with me that we all have, at some time or the other, eaten something which made us sick.|I am sure you would agree with me that we all have, at some time or the other, eaten something which made us sick. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03576.wav |
Another way of answering is, ‘Mr. Prospect, please accept my apologies with your permission, I will ensure that things are set right and to your total satisfaction.’|Another way of answering is, ‘Mr. Prospect, please accept my apologies with your permission, I will ensure that things are set right and to your total sat... | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03579.wav |
It is very important to ensure that the apology is not only lip service but must be sincere.|It is very important to ensure that the apology is not only lip service but must be sincere. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03580.wav |
All genuine concerns must be addressed.|All genuine concerns must be addressed. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03581.wav |
that the people and the organization that he is dealing with today are totally customer-focussed.|that the people and the organization that he is dealing with today are totally customer-focussed. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03583.wav |
To prove the authenticity and establish credibility, the salesperson can do the following:|To prove the authenticity and establish credibility, the salesperson can do the following: | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03584.wav |
‘Show testimonial letters, ‘Use centers of influence, ‘Give factual data such as how long they have been in the business,|‘Show testimonial letters, ‘Use centers of influence, ‘Give factual data such as how long they have been in the business, | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03585.wav |
market share, volumes and number/ percentage of repeat buyers.|market share, volumes and number/ percentage of repeat buyers. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03586.wav |
‘I LIKE THE OTHER PRODUCT BETTER’|‘I LIKE THE OTHER PRODUCT BETTER’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03587.wav |
‘I understand how you feel. Some other people felt that way too, till they found that and that our service gave them peace of mind.|‘I understand how you feel. Some other people felt that way too, till they found that and that our service gave them peace of mind. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03588.wav |
How many would you like to own, three or four?’|How many would you like to own, three or four?’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03589.wav |
‘WANT IT, NEED IT, BUT I AM NOT TOTALLY COMFORTABLE’. A professional would ask, ‘Mr Prospect, what could I do to make you feel comfortable? I will be more than happy to do it, so please tell me.’|‘WANT IT, NEED IT, BUT I AM NOT TOTALLY COMFORTABLE’. A professional would ask, ‘Mr Prospect, what could I do to make you fe... | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03590.wav |
An indecisive buyer is one who hesitates in making a decision. The easiest escape for this kind of customer is to say, ‘I want to think it over.’|An indecisive buyer is one who hesitates in making a decision. The easiest escape for this kind of customer is to say, ‘I want to think it over.’ | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03592.wav |
Why does a person say this? There are three reasons:|Why does a person say this? There are three reasons: | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03593.wav |
One. he doesn’t have the courage to say no to you. Two.This is a polite way of getting rid of you without really refusing to buy.|One. he doesn’t have the courage to say no to you. Two.This is a polite way of getting rid of you without really refusing to buy. | /home/ubuntu/vol2/Orpheus_Training/Dataset/Pinto_English/wavs/M1_chunk03594.wav |
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