tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,366,109,461,606,400 | negative | 1 | Late Flight | 0.7237 | United | null | SchoeckSTIC | null | 0 | @united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting | null | 2015-02-19 03:06:54 -0800 | null | Quito |
568,364,889,280,020,500 | negative | 1 | Late Flight | 0.7185 | United | null | fatt_matt1 | null | 0 | @united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting. | null | 2015-02-19 03:02:03 -0800 | Lexington, Kentucky | Atlantic Time (Canada) |
568,363,838,158,065,660 | neutral | 0.698 | null | 0 | United | null | katie_sul1 | null | 0 | @united refund? | null | 2015-02-19 02:57:53 -0800 | null | Eastern Time (US & Canada) |
568,360,704,652,279,800 | neutral | 0.6691 | null | 0 | United | null | patrick_maness | null | 0 | @united aisle please | null | 2015-02-19 02:45:26 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,358,096,290,111,500 | positive | 1 | null | null | United | null | Sebybrubru | null | 0 | @united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon | null | 2015-02-19 02:35:04 -0800 | null | null |
568,356,641,877,446,660 | negative | 1 | Customer Service Issue | 0.6332 | United | null | DMSHIPMAN915 | null | 0 | @united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho. | null | 2015-02-19 02:29:17 -0800 | Germany | null |
568,356,065,428,918,300 | neutral | 0.3748 | null | 0 | United | null | skilleahy | null | 0 | @united @staralliance good. Maybe that will make up for losing my medallion. #ProbablyNot | null | 2015-02-19 02:27:00 -0800 | null | Sarajevo |
568,355,672,225,673,200 | positive | 1 | null | null | United | null | patrick_maness | null | 0 | @united that's fine. I'll take them. | null | 2015-02-19 02:25:26 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,355,601,144,680,450 | neutral | 0.6955 | null | 0 | United | null | devonmonique | null | 0 | @united I live abroad and am Flight Booking Problems flights for when I come visit the states :( | [13.71241507, 100.60468537] | 2015-02-19 02:25:09 -0800 | shanghai, china. | Wellington |
568,354,331,503,829,000 | neutral | 1 | null | null | United | null | katie_sul1 | null | 0 | @united I have. | null | 2015-02-19 02:20:06 -0800 | null | Eastern Time (US & Canada) |
568,353,091,407,495,200 | negative | 1 | Customer Service Issue | 0.6556 | United | null | patrick_maness | null | 0 | @united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now? | null | 2015-02-19 02:15:11 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,352,803,892,150,300 | positive | 1 | null | null | United | null | MajorBrad | null | 0 | @united thank you! My second flight I already got bumped up to 1st! Love it! | null | 2015-02-19 02:14:02 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,352,692,466,278,400 | negative | 1 | Customer Service Issue | 1 | United | null | patrick_maness | null | 0 | @united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me. | null | 2015-02-19 02:13:36 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,352,500,748,849,150 | negative | 0.6192 | Customer Service Issue | 0.6192 | United | null | patrick_maness | null | 0 | @united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again... | null | 2015-02-19 02:12:50 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,352,134,422,511,600 | negative | 1 | Customer Service Issue | 0.351 | United | null | patrick_maness | null | 0 | @united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr... | null | 2015-02-19 02:11:22 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,351,842,217,947,140 | negative | 0.6629 | Customer Service Issue | 0.336 | United | null | patrick_maness | null | 0 | @united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today... | null | 2015-02-19 02:10:13 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,350,913,858,965,500 | positive | 1 | null | null | United | null | ORIMALAYS | null | 0 | @united all goods, I'll call tomorrow, thanks. | null | 2015-02-19 02:06:31 -0800 | SYD▫️ | Sydney |
568,342,540,837,105,660 | neutral | 1 | null | null | United | null | patrick_maness | null | 0 | @united next day | null | 2015-02-19 01:33:15 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,337,096,177,528,800 | neutral | 0.66 | null | 0 | United | null | TheClayFox | null | 0 | @united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal? | [0.0, 0.0] | 2015-02-19 01:11:37 -0800 | New York City (Silicon Alley) | Eastern Time (US & Canada) |
568,332,024,802,447,360 | negative | 1 | Lost Luggage | 1 | United | null | ellieINchicago | null | 0 | @united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am! | [34.06978184, -117.57752166] | 2015-02-19 00:51:28 -0800 | Chicago, IL | Central Time (US & Canada) |
568,328,533,421,867,000 | negative | 1 | Lost Luggage | 0.6667 | United | null | ellieINchicago | null | 0 | @united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica... | [34.06071437, -117.59814212] | 2015-02-19 00:37:36 -0800 | Chicago, IL | Central Time (US & Canada) |
568,323,479,826,772,000 | negative | 1 | Bad Flight | 0.6782 | United | null | Sebybrubru | null | 0 | @united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife | null | 2015-02-19 00:17:31 -0800 | null | null |
568,309,328,127,655,940 | neutral | 0.662 | null | null | United | null | AirUKPhoto | null | 2 | @united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za | null | 2015-02-18 23:21:17 -0800 | London Heathrow. | null |
568,308,793,005,617,150 | negative | 1 | Bad Flight | 0.6813 | United | null | themkhiggy | null | 0 | @united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment | null | 2015-02-18 23:19:09 -0800 | Houston, TX | Central Time (US & Canada) |
568,308,464,985,903,100 | negative | 1 | Late Flight | 1 | United | null | themkhiggy | null | 0 | @united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here. | null | 2015-02-18 23:17:51 -0800 | Houston, TX | Central Time (US & Canada) |
568,303,933,774,532,600 | negative | 1 | Can't Tell | 0.6753 | United | null | 2cJustice4all | null | 0 | @united : Unhappy with United's service?
Read Ralph Nader's open letter to UAL's CEO.
Leave a comment or RT.
http://t.co/O0745APIau | null | 2015-02-18 22:59:51 -0800 | Chicago Illinois Crime.Inc | Central Time (US & Canada) |
568,302,985,802,956,800 | neutral | 1 | null | null | United | null | jeremymcmillan | null | 0 | @united ok. Can I DM you the info? | null | 2015-02-18 22:56:05 -0800 | ÜT: 37.748534,127.066482 | Pacific Time (US & Canada) |
568,298,659,537,915,900 | negative | 1 | Customer Service Issue | 1 | United | null | jjpd5 | null | 0 | @united the best seats should be for paying customers and we should get to board first #badcustomerservice | null | 2015-02-18 22:38:53 -0800 | null | null |
568,298,411,163,852,800 | negative | 1 | Can't Tell | 0.6652 | United | null | jjpd5 | null | 0 | @united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees. | null | 2015-02-18 22:37:54 -0800 | null | null |
568,295,728,272,900,100 | negative | 1 | Flight Attendant Complaints | 0.6847 | United | null | jjpd5 | null | 0 | @united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d | null | 2015-02-18 22:27:14 -0800 | null | null |
568,291,966,909,181,950 | neutral | 0.6781 | null | 0 | United | null | drooln | null | 0 | @united KOA-LAX should have fresh food service, right? | null | 2015-02-18 22:12:17 -0800 | Keauhou, Hawaii USA | Hawaii |
568,290,894,992,039,940 | positive | 0.6904 | null | 0 | United | null | annemariee46 | null | 0 | @united OMG THANK U😻😻😻 | null | 2015-02-18 22:08:02 -0800 | null | Hawaii |
568,288,672,627,318,800 | negative | 1 | Flight Booking Problems | 0.6775 | United | null | AnneGillaspie | null | 0 | @united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2) | null | 2015-02-18 21:59:12 -0800 | Austin, TX | Mountain Time (US & Canada) |
568,287,936,820,572,160 | negative | 1 | Flight Booking Problems | 0.3573 | United | null | AnneGillaspie | null | 0 | @united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2) | null | 2015-02-18 21:56:17 -0800 | Austin, TX | Mountain Time (US & Canada) |
568,286,497,796,812,800 | negative | 1 | Late Flight | 1 | United | null | Hanagavadi | null | 0 | @united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting... | null | 2015-02-18 21:50:33 -0800 | null | null |
568,283,819,477,839,900 | negative | 1 | Late Flight | 0.6816 | United | null | Hanagavadi | null | 0 | @united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment | null | 2015-02-18 21:39:55 -0800 | null | null |
568,282,692,845,842,400 | negative | 1 | Customer Service Issue | 0.668 | United | null | Hanagavadi | null | 1 | @united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag... | null | 2015-02-18 21:35:26 -0800 | null | null |
568,282,656,590,282,750 | negative | 1 | Bad Flight | 0.3481 | United | null | GoldBuyingGirl | null | 0 | @united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);: | null | 2015-02-18 21:35:18 -0800 | Houston, Texas | Central Time (US & Canada) |
568,281,801,480,904,700 | neutral | 0.6355 | null | null | United | null | TiffanyHaverly | null | 0 | @united will do. Thank you! | null | 2015-02-18 21:31:54 -0800 | Washington D.C. | Eastern Time (US & Canada) |
568,281,631,443,841,000 | neutral | 0.6862 | null | null | United | null | MikeFromRBLX | null | 0 | @united Okay, thank you both. | null | 2015-02-18 21:31:13 -0800 | roblox.com | Eastern Time (US & Canada) |
568,281,546,999,754,750 | neutral | 0.6842 | null | 0 | United | null | drooln | null | 0 | @united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection | null | 2015-02-18 21:30:53 -0800 | Keauhou, Hawaii USA | Hawaii |
568,280,611,552,682,000 | negative | 0.6635 | Customer Service Issue | 0.3481 | United | null | alafairburke | null | 0 | @united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free. | null | 2015-02-18 21:27:10 -0800 | New York | Quito |
568,280,527,305,715,700 | neutral | 0.7041 | null | null | United | null | KarlSoule | null | 0 | @united done as requested. | [1.3523078, 103.8637764] | 2015-02-18 21:26:50 -0800 | Singapore | Singapore |
568,279,456,780,980,200 | negative | 0.6508 | Flight Attendant Complaints | 0.3535 | United | null | alafairburke | null | 0 | @united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot! | null | 2015-02-18 21:22:35 -0800 | New York | Quito |
568,278,936,561,401,860 | negative | 1 | Customer Service Issue | 1 | United | null | themkhiggy | null | 0 | @united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines | null | 2015-02-18 21:20:31 -0800 | Houston, TX | Central Time (US & Canada) |
568,278,231,973,044,200 | positive | 1 | null | null | United | null | froyomama | null | 0 | @united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished! | null | 2015-02-18 21:17:43 -0800 | null | Central Time (US & Canada) |
568,276,805,972,570,100 | negative | 0.6701 | Flight Booking Problems | 0.3402 | United | null | TiffanyHaverly | null | 0 | @united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg. | null | 2015-02-18 21:12:03 -0800 | Washington D.C. | Eastern Time (US & Canada) |
568,276,144,107,200,500 | neutral | 0.6667 | null | null | United | null | TiffanyHaverly | null | 0 | @united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available? | null | 2015-02-18 21:09:25 -0800 | Washington D.C. | Eastern Time (US & Canada) |
568,275,733,736,353,800 | neutral | 0.6511 | null | 0 | United | null | annemariee46 | null | 0 | @united hey I left my favorite blanket on the plane bring it back home to me:-( | null | 2015-02-18 21:07:47 -0800 | null | Hawaii |
568,275,380,441,727,000 | negative | 0.6485 | Customer Service Issue | 0.3384 | United | null | themkhiggy | null | 0 | @united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround | null | 2015-02-18 21:06:23 -0800 | Houston, TX | Central Time (US & Canada) |
568,275,123,037,286,400 | neutral | 1 | null | null | United | null | RoyHalimMusic | null | 0 | @united followed & DM'd. | null | 2015-02-18 21:05:22 -0800 | CT • MINDLESS EP ON SALE! ⬇️ | Pacific Time (US & Canada) |
568,274,855,814,152,200 | neutral | 1 | null | null | United | null | dougvansant | null | 0 | @united I want a hotel room and a whiskey. | null | 2015-02-18 21:04:18 -0800 | NYC - DC - LA | Tehran |
568,272,841,780,682,750 | neutral | 1 | null | null | United | null | SupaZ22 | null | 0 | @united flight...gotta make this connector | null | 2015-02-18 20:56:18 -0800 | Chicago, Illinois. | Eastern Time (US & Canada) |
568,272,715,519,561,700 | neutral | 1 | null | null | United | null | Dayrean | null | 0 | @united - ok noted. All details will be DM'ed to you shortly. | null | 2015-02-18 20:55:48 -0800 | null | null |
568,272,688,273,174,500 | negative | 0.6818 | Can't Tell | 0.6818 | United | null | CisWowon | null | 0 | @united @staralliance the B gates are very far though | null | 2015-02-18 20:55:41 -0800 | null | Bangkok |
568,272,244,792,631,300 | negative | 1 | Late Flight | 1 | United | null | Atrain_8 | null | 1 | @united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels | null | 2015-02-18 20:53:55 -0800 | null | null |
568,271,741,207,892,000 | negative | 1 | Customer Service Issue | 0.3696 | United | null | patrick_maness | null | 0 | @united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation. | null | 2015-02-18 20:51:55 -0800 | Rhode Island | Eastern Time (US & Canada) |
568,271,533,782,622,200 | negative | 1 | Flight Booking Problems | 0.6939 | United | null | amack604 | null | 0 | @united @staralliance how can I book reward travel in August?? Everything is blacked out. | null | 2015-02-18 20:51:06 -0800 | San Francisco | Pacific Time (US & Canada) |
568,270,132,956,409,860 | positive | 0.6354 | null | null | United | null | travelwithMKJ | null | 0 | @united did I win :) | null | 2015-02-18 20:45:32 -0800 | Sydney Australia | Sydney |
568,269,181,394,817,000 | negative | 0.6267 | Flight Booking Problems | 0.6267 | United | null | ImmaMarksThat | null | 0 | @united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help? | null | 2015-02-18 20:41:45 -0800 | Washington, DC | null |
568,268,831,228,964,860 | negative | 0.6598 | Customer Service Issue | 0.3608 | United | null | spoditrice7 | null | 0 | @united I have submitted my complaint. I need to be compensated. How long will this take? | null | 2015-02-18 20:40:21 -0800 | CLE | null |
568,267,340,405,542,900 | neutral | 0.6825 | null | 0 | United | null | DominikZmuda | null | 0 | @united any info on delays at SFO tomorrow due to low clouds? | null | 2015-02-18 20:34:26 -0800 | null | Warsaw |
568,266,890,499,346,400 | negative | 1 | Bad Flight | 0.6927 | United | null | marylkrupa | null | 1 | @united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!! | [38.78438914, -104.72749614] | 2015-02-18 20:32:39 -0800 | Detroit, Michigan | null |
568,266,347,450,273,800 | positive | 1 | null | null | United | null | ccappas123 | null | 0 | @united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!! | null | 2015-02-18 20:30:29 -0800 | null | Mountain Time (US & Canada) |
568,265,475,114,663,940 | negative | 1 | Late Flight | 0.6749 | United | null | grath57 | null | 0 | @united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air! | null | 2015-02-18 20:27:01 -0800 | null | null |
568,264,441,906,618,400 | neutral | 0.7168 | null | null | United | null | vasm21 | null | 0 | @united thanks | null | 2015-02-18 20:22:55 -0800 | Panamá | null |
568,264,293,478,744,060 | positive | 0.6246 | null | null | United | null | laboyd99 | null | 0 | @united yes, Thx! At 10:35 (landed at 9:20). | null | 2015-02-18 20:22:20 -0800 | null | null |
568,263,079,789,608,960 | negative | 0.6328 | Flight Booking Problems | 0.324 | United | null | marccabi | null | 0 | @united get a clue. I am a 1K/2mm miler and that is the response you give? | null | 2015-02-18 20:17:30 -0800 | Mill Valley, CA | Pacific Time (US & Canada) |
568,262,694,123,339,800 | negative | 1 | Bad Flight | 0.7017 | United | null | marccabi | null | 0 | @united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi | null | 2015-02-18 20:15:58 -0800 | Mill Valley, CA | Pacific Time (US & Canada) |
568,262,481,698,803,700 | neutral | 0.3512 | null | 0 | United | null | santiagopinzong | null | 0 | @united we finally just arrive to Bogota, good but long flight!! | null | 2015-02-18 20:15:08 -0800 | Colombia | Central Time (US & Canada) |
568,261,238,444,167,200 | negative | 1 | Lost Luggage | 1 | United | null | lu0ng | null | 0 | @united it's not there we tried. It's already here in cancun just no one has delivered it | null | 2015-02-18 20:10:11 -0800 | null | Alaska |
568,261,172,610,220,000 | negative | 1 | Customer Service Issue | 0.6526 | United | null | Atrain_8 | null | 2 | @united what you did was illegal and a breach of contract. I will be in touch but not through your "customer feedback" | null | 2015-02-18 20:09:55 -0800 | null | null |
568,260,084,230,455,300 | negative | 1 | Customer Service Issue | 0.6848 | United | null | Belendelcanto | null | 0 | @united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru | null | 2015-02-18 20:05:36 -0800 | Seattle | Hawaii |
568,259,835,474,677,760 | negative | 1 | Customer Service Issue | 1 | United | null | Belendelcanto | null | 0 | @united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable | null | 2015-02-18 20:04:37 -0800 | Seattle | Hawaii |
568,259,593,773,518,850 | neutral | 1 | null | null | United | null | Austin_Dillman | null | 0 | @united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus? | null | 2015-02-18 20:03:39 -0800 | San Francisco, CA | Quito |
568,258,906,159,501,300 | negative | 1 | Can't Tell | 0.3444 | United | null | MEGHANson | null | 0 | @united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline | null | 2015-02-18 20:00:55 -0800 | Philadelphia, PA | Pacific Time (US & Canada) |
568,258,846,235,316,200 | negative | 1 | Customer Service Issue | 1 | United | null | themkhiggy | null | 0 | @united nothing else from you ^GJ? Where is your customer service? | null | 2015-02-18 20:00:41 -0800 | Houston, TX | Central Time (US & Canada) |
568,258,545,772,335,100 | neutral | 0.6538 | null | 0 | United | null | 140JustinC | null | 0 | @united that's of course in lax | null | 2015-02-18 19:59:29 -0800 | Fredericton NB | Atlantic Time (Canada) |
568,257,389,402,710,000 | neutral | 1 | null | null | United | null | 140JustinC | null | 0 | @united ok thanks! Where are you counters located? And how Late Flight are they open? | null | 2015-02-18 19:54:54 -0800 | Fredericton NB | Atlantic Time (Canada) |
568,256,563,829,293,060 | negative | 1 | Can't Tell | 0.3512 | United | null | themkhiggy | null | 0 | @united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation. | null | 2015-02-18 19:51:37 -0800 | Houston, TX | Central Time (US & Canada) |
568,255,550,070,362,100 | negative | 1 | Can't Tell | 0.6726 | United | null | Belendelcanto | null | 0 | @united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!! | null | 2015-02-18 19:47:35 -0800 | Seattle | Hawaii |
568,254,094,739,148,800 | negative | 1 | Lost Luggage | 1 | United | null | lu0ng | null | 0 | @united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM | null | 2015-02-18 19:41:48 -0800 | null | Alaska |
568,252,997,886,545,900 | negative | 1 | Bad Flight | 0.6335 | United | null | themkhiggy | null | 0 | @united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace | null | 2015-02-18 19:37:26 -0800 | Houston, TX | Central Time (US & Canada) |
568,252,909,231,738,900 | negative | 1 | Bad Flight | 0.6806 | United | null | critic | null | 0 | @united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait. | [0.0, 0.0] | 2015-02-18 19:37:05 -0800 | Princeton, NJ | Eastern Time (US & Canada) |
568,252,805,036,638,200 | negative | 1 | Flight Attendant Complaints | 0.3459 | United | null | themkhiggy | null | 0 | @United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way... | null | 2015-02-18 19:36:41 -0800 | Houston, TX | Central Time (US & Canada) |
568,252,787,756,302,340 | negative | 1 | Late Flight | 1 | United | null | Belendelcanto | null | 0 | @united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary | null | 2015-02-18 19:36:36 -0800 | Seattle | Hawaii |
568,250,452,057,428,000 | negative | 1 | Cancelled Flight | 1 | United | null | _saranguyen | null | 0 | @united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me. | null | 2015-02-18 19:27:20 -0800 | Columbia, MO | Central Time (US & Canada) |
568,250,159,689,113,600 | negative | 1 | Customer Service Issue | 1 | United | null | vina_love | null | 0 | @united & I've been hung up on twice by your staff. So upset right now | null | 2015-02-18 19:26:10 -0800 | ny | Quito |
568,250,065,845,944,300 | neutral | 1 | null | null | United | null | Belendelcanto | null | 0 | @united DCA-EWR Flight #4372 | null | 2015-02-18 19:25:47 -0800 | Seattle | Hawaii |
568,250,000,028,925,950 | negative | 1 | Lost Luggage | 0.3608 | United | null | laboyd99 | null | 0 | @united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives???? | null | 2015-02-18 19:25:32 -0800 | null | null |
568,249,421,877,653,500 | negative | 1 | Customer Service Issue | 0.6292 | United | null | simplyweber | null | 1 | @united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!! | null | 2015-02-18 19:23:14 -0800 | East Hanover, NJ | Eastern Time (US & Canada) |
568,249,367,590,768,640 | neutral | 0.6889 | null | 0 | United | null | 140JustinC | null | 0 | @united any chance you could look into my problem from earlier? | null | 2015-02-18 19:23:01 -0800 | Fredericton NB | Atlantic Time (Canada) |
568,249,132,323,770,400 | negative | 1 | Lost Luggage | 1 | United | null | vina_love | null | 0 | @united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now | null | 2015-02-18 19:22:05 -0800 | ny | Quito |
568,248,950,450,311,200 | negative | 1 | Bad Flight | 0.7124 | United | null | jjpd5 | null | 0 | @united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight. | null | 2015-02-18 19:21:21 -0800 | null | null |
568,248,416,418,926,600 | negative | 0.6899 | Can't Tell | 0.3798 | United | null | caitieamanda | null | 0 | @united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL! | null | 2015-02-18 19:19:14 -0800 | Brisbane, Australiaaa! | Brisbane |
568,248,245,563,969,540 | positive | 0.6559 | null | null | United | null | caitieamanda | null | 0 | @united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo! | null | 2015-02-18 19:18:33 -0800 | Brisbane, Australiaaa! | Brisbane |
568,248,180,057,325,600 | neutral | 1 | null | null | United | null | MarshBrentnall | null | 0 | @united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem. | [0.0, 0.0] | 2015-02-18 19:18:18 -0800 | Rozelle, NSW | Sydney |
568,246,093,856,641,000 | negative | 1 | Bad Flight | 0.3365 | United | null | Atrain_8 | null | 3 | @united you can't claim "weather" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't | null | 2015-02-18 19:10:00 -0800 | null | null |
568,244,663,154,393,100 | negative | 1 | Can't Tell | 0.6458 | United | null | Atrain_8 | null | 3 | @united you're missin the point! There was no "weather". You're lying! Seats was broken. But u claim "weather" to get out of hotels. Classy | null | 2015-02-18 19:04:19 -0800 | null | null |
568,243,964,983,308,300 | negative | 1 | Late Flight | 1 | United | null | markymark928 | null | 1 | @united are you trying to break a world record for most delayed flights in a year? | null | 2015-02-18 19:01:33 -0800 | Buffalo, Ny | Quito |
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