tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,223,944,260,849,660 | negative | 1 | Can't Tell | 1 | US Airways | null | mikeyyyyyyy_ | null | 0 | @USAirways should give me free baggage for this mess | null | 2015-02-24 06:09:17 -0800 | null | Central Time (US & Canada) |
570,223,851,570,909,200 | negative | 0.6537 | longlines | 0.6537 | US Airways | null | MandiBPro | null | 0 | @USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE. | null | 2015-02-24 06:08:55 -0800 | Jacksonville, FL | Eastern Time (US & Canada) |
570,223,460,632,404,000 | negative | 1 | Bad Flight | 0.3474 | US Airways | null | PrettyMommy86 | null | 0 | @USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets | null | 2015-02-24 06:07:21 -0800 | null | null |
570,222,748,615,598,100 | neutral | 1 | null | null | US Airways | null | WhatSarahSayzz | null | 0 | @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏 | null | 2015-02-24 06:04:32 -0800 | null | Pacific Time (US & Canada) |
570,222,481,618,948,100 | negative | 1 | Customer Service Issue | 0.6872 | US Airways | null | lmeckPR | null | 0 | @USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours? | null | 2015-02-24 06:03:28 -0800 | Maryland | Quito |
570,220,968,435,716,100 | positive | 0.6991 | null | null | US Airways | null | LouiseMcElwee | null | 0 | @USAirways Waiting on my flight right now, thanks!! | null | 2015-02-24 05:57:27 -0800 | #yeahTHATgreenville SC | null |
570,219,953,741,279,200 | neutral | 1 | null | null | US Airways | null | jmkagan | null | 0 | @USAirways How do I add my TSA Pre number to an existing reservation? | null | 2015-02-24 05:53:25 -0800 | Washington, DC | Quito |
570,219,138,125,324,300 | neutral | 0.6326 | null | 0 | US Airways | null | NicoleCarmellaF | null | 0 | @USAirways can i please have someone call me 781 879 4505 | null | 2015-02-24 05:50:11 -0800 | null | null |
570,217,639,584,395,260 | positive | 0.6983 | null | 0 | US Airways | null | stevan_hicks | null | 0 | @USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks. | null | 2015-02-24 05:44:14 -0800 | null | null |
570,217,450,874,146,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TrevorHam01 | null | 0 | @USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature! | null | 2015-02-24 05:43:29 -0800 | NYC | null |
570,215,793,511,825,400 | neutral | 1 | null | null | US Airways | null | RockUrHumanity | null | 0 | @USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks | null | 2015-02-24 05:36:53 -0800 | East Coast/New England | Eastern Time (US & Canada) |
570,215,234,088,116,200 | negative | 0.6452 | Late Flight | 0.6452 | US Airways | null | stevan_hicks | null | 0 | @USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags. | null | 2015-02-24 05:34:40 -0800 | null | null |
570,214,488,739,225,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | kintheusa | null | 0 | @USAirways can you DM please in regards to update on lost bag please. | null | 2015-02-24 05:31:42 -0800 | null | null |
570,213,946,348,560,400 | negative | 1 | Flight Attendant Complaints | 0.6547 | US Airways | null | cmtodd | null | 0 | @USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers. | null | 2015-02-24 05:29:33 -0800 | Miami Beach, Florida USA | Eastern Time (US & Canada) |
570,213,783,085,432,800 | negative | 1 | Late Flight | 1 | US Airways | null | stevan_hicks | null | 0 | @USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever. | null | 2015-02-24 05:28:54 -0800 | null | null |
570,212,087,223,287,800 | positive | 1 | null | null | US Airways | null | bkusske | null | 0 | @USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!! | null | 2015-02-24 05:22:10 -0800 | MN | Mountain Time (US & Canada) |
570,208,640,520,622,100 | negative | 0.7087 | Customer Service Issue | 0.7087 | US Airways | null | peterbarth | null | 0 | @USAirways why aren't you updating flight status/delays? | null | 2015-02-24 05:08:28 -0800 | Greenville, SC | Eastern Time (US & Canada) |
570,208,313,163,550,700 | negative | 1 | Customer Service Issue | 0.3435 | US Airways | null | peterbarth | null | 0 | @USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out | null | 2015-02-24 05:07:10 -0800 | Greenville, SC | Eastern Time (US & Canada) |
570,208,172,289,474,560 | negative | 1 | Late Flight | 0.3666 | US Airways | null | peterbarth | null | 0 | @USAirways nope, they just announced we're headed back to the gate. | null | 2015-02-24 05:06:36 -0800 | Greenville, SC | Eastern Time (US & Canada) |
570,206,113,783,795,700 | negative | 1 | Late Flight | 1 | US Airways | null | peterbarth | null | 0 | @USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu | null | 2015-02-24 04:58:26 -0800 | Greenville, SC | Eastern Time (US & Canada) |
570,205,604,314,255,360 | negative | 1 | Customer Service Issue | 0.6552 | US Airways | null | Danye33 | null | 0 | @USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy | null | 2015-02-24 04:56:24 -0800 | null | Eastern Time (US & Canada) |
570,205,370,649,604,100 | negative | 0.6771 | Late Flight | 0.3437 | US Airways | null | peterbarth | null | 0 | @USAirways 5203 and we're just sitting 20 feet from an open gate | null | 2015-02-24 04:55:28 -0800 | Greenville, SC | Eastern Time (US & Canada) |
570,204,219,191,504,900 | negative | 1 | Flight Booking Problems | 0.3663 | US Airways | null | Danye33 | null | 0 | @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online | null | 2015-02-24 04:50:54 -0800 | null | Eastern Time (US & Canada) |
570,203,789,963,218,940 | negative | 0.663 | Can't Tell | 0.663 | US Airways | null | jbatchelor88 | null | 0 | @USAirways what's wrong with the plane? Flt 581 | null | 2015-02-24 04:49:12 -0800 | millville,nj | null |
570,203,037,823,836,160 | negative | 1 | Can't Tell | 0.6617 | US Airways | null | eatmyshorts2263 | null | 0 | @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍 | null | 2015-02-24 04:46:12 -0800 | Carmen SanDiego | Eastern Time (US & Canada) |
570,199,481,943,261,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | bcruz1028 | null | 0 | @USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am | null | 2015-02-24 04:32:04 -0800 | null | null |
570,197,883,716,300,800 | negative | 1 | Flight Attendant Complaints | 0.6875 | US Airways | null | suetrio | null | 0 | @USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head | null | 2015-02-24 04:25:43 -0800 | null | null |
570,197,868,813,918,200 | negative | 1 | Flight Attendant Complaints | 0.6706 | US Airways | null | ucbearcatdad | null | 0 | @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable! | null | 2015-02-24 04:25:40 -0800 | null | null |
570,196,428,364,111,900 | negative | 1 | Can't Tell | 0.678 | US Airways | null | ucbearcatdad | null | 0 | @USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question | null | 2015-02-24 04:19:56 -0800 | null | null |
570,195,970,610,348,000 | negative | 0.6421 | Flight Booking Problems | 0.6421 | US Airways | null | hiphop_hokie | null | 0 | @USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me | null | 2015-02-24 04:18:07 -0800 | Richmond, VA | null |
570,192,366,272,970,750 | neutral | 1 | null | null | US Airways | null | meathead1974 | null | 0 | @USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport? | null | 2015-02-24 04:03:48 -0800 | Charlotte, NC | null |
570,190,931,321,757,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mikejmarsh | null | 0 | @USAirways I've been on hold for 41min. Just trying to change my reservation. | null | 2015-02-24 03:58:06 -0800 | null | null |
570,185,347,453,329,400 | neutral | 1 | null | null | US Airways | null | ToxicLayge | null | 0 | @USAirways I am a UK citizen. Is there a UK number I could try? | null | 2015-02-24 03:35:55 -0800 | null | London |
570,184,073,139,912,700 | negative | 1 | Late Flight | 0.3491 | US Airways | null | McClainTweets | null | 0 | @USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail | null | 2015-02-24 03:30:51 -0800 | Cleveland, Ohio | Eastern Time (US & Canada) |
570,181,464,773,562,400 | negative | 1 | Customer Service Issue | 0.6789 | US Airways | null | ToxicLayge | null | 0 | @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service | null | 2015-02-24 03:20:29 -0800 | null | London |
570,177,698,166,923,260 | negative | 0.6739 | Can't Tell | 0.3478 | US Airways | null | MLasichak | null | 0 | @USAirways nope not yet... | null | 2015-02-24 03:05:31 -0800 | Crofton, Maryland | null |
570,157,409,458,642,940 | negative | 1 | Lost Luggage | 1 | US Airways | null | yorkshire2002 | null | 0 | @usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours. | null | 2015-02-24 01:44:54 -0800 | Kentucky | Eastern Time (US & Canada) |
570,157,210,183,069,700 | negative | 1 | Lost Luggage | 1 | US Airways | null | yorkshire2002 | null | 0 | @usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic | null | 2015-02-24 01:44:06 -0800 | Kentucky | Eastern Time (US & Canada) |
570,156,989,541,687,300 | negative | 1 | Can't Tell | 1 | US Airways | null | yorkshire2002 | null | 0 | @usairways Thank you for allowing me to spend more money on vacation by buying things I already bought. | null | 2015-02-24 01:43:13 -0800 | Kentucky | Eastern Time (US & Canada) |
570,156,777,297,350,660 | negative | 0.7109 | Can't Tell | 0.7109 | US Airways | null | yorkshire2002 | null | 0 | @usairways Thanks so much for ruining my vacation. I really couldn't have done it without you. | null | 2015-02-24 01:42:23 -0800 | Kentucky | Eastern Time (US & Canada) |
570,151,995,472,027,650 | negative | 0.6469 | Can't Tell | 0.3371 | US Airways | null | NoDoubtMom | null | 0 | @USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU. | null | 2015-02-24 01:23:23 -0800 | Durham, NC | Eastern Time (US & Canada) |
570,151,703,410,053,100 | negative | 1 | Can't Tell | 0.6222 | US Airways | null | NoDoubtMom | null | 0 | @USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $. | null | 2015-02-24 01:22:13 -0800 | Durham, NC | Eastern Time (US & Canada) |
570,133,607,223,840,800 | positive | 0.6606 | null | null | US Airways | null | cusefan4ever | null | 0 | @USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine! | null | 2015-02-24 00:10:19 -0800 | Oswego, NY | Eastern Time (US & Canada) |
570,125,976,195,219,460 | negative | 0.3469 | Customer Service Issue | 0.3469 | US Airways | null | EmilyClapp | null | 0 | @USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer. | null | 2015-02-23 23:39:59 -0800 | DC | null |
570,120,432,453,615,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | SLKToday | null | 0 | @USAirways it doesn't take 6 days to respond to an already open case! | null | 2015-02-23 23:17:58 -0800 | Manchester | null |
570,119,853,312,311,300 | positive | 1 | null | null | US Airways | null | GrahamHaigh | null | 0 | @usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job. | null | 2015-02-23 23:15:40 -0800 | Vancouver, Canada | Pacific Time (US & Canada) |
570,114,300,888,678,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Allmyvacations | null | 0 | @USAirways are people going to answer our calls? | null | 2015-02-23 22:53:36 -0800 | Stafford VA | null |
570,114,273,021,534,200 | negative | 1 | Late Flight | 0.3541 | US Airways | null | medrisy | null | 0 | @USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail | null | 2015-02-23 22:53:29 -0800 | null | null |
570,110,504,254,857,200 | negative | 1 | Can't Tell | 0.6507 | US Airways | null | medrisy | null | 0 | @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail | null | 2015-02-23 22:38:31 -0800 | null | null |
570,110,280,635,588,600 | positive | 0.6647 | null | 0 | US Airways | null | mydulcebella | null | 0 | @USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out | null | 2015-02-23 22:37:37 -0800 | Pennsylvania | Eastern Time (US & Canada) |
570,109,961,511,895,040 | negative | 1 | Late Flight | 1 | US Airways | null | medrisy | null | 0 | @USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail | null | 2015-02-23 22:36:21 -0800 | null | null |
570,109,219,078,152,200 | negative | 1 | Can't Tell | 0.3474 | US Airways | null | CicilyGray | null | 0 | @USAirways yes but again valuable time has been lost | null | 2015-02-23 22:33:24 -0800 | null | null |
570,108,987,284,197,400 | negative | 1 | Customer Service Issue | 0.357 | US Airways | null | jpkansara | null | 0 | @USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me. | null | 2015-02-23 22:32:29 -0800 | Washington,D.C. | null |
570,108,377,029,685,250 | negative | 1 | Late Flight | 0.6405 | US Airways | null | jakenemmasmom | null | 0 | @USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am. | null | 2015-02-23 22:30:03 -0800 | null | null |
570,106,579,879,645,200 | negative | 1 | Lost Luggage | 0.7128 | US Airways | null | mydulcebella | null | 0 | @USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH | null | 2015-02-23 22:22:55 -0800 | Pennsylvania | Eastern Time (US & Canada) |
570,105,696,219,308,000 | negative | 1 | Late Flight | 1 | US Airways | null | CicilyGray | null | 0 | @USAirways can't get back lost time | null | 2015-02-23 22:19:24 -0800 | null | null |
570,104,704,241,307,650 | negative | 1 | Late Flight | 0.6534 | US Airways | null | CicilyGray | null | 0 | @USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired | null | 2015-02-23 22:15:28 -0800 | null | null |
570,104,544,622,981,100 | negative | 1 | Can't Tell | 1 | US Airways | null | worldwideweg | null | 0 | @USAirways - thanks however I feel like the system has failed me -- what is the solution? | null | 2015-02-23 22:14:50 -0800 | null | null |
570,101,746,590,093,300 | negative | 1 | Lost Luggage | 1 | US Airways | null | jakenemmasmom | null | 0 | @USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14 | null | 2015-02-23 22:03:43 -0800 | null | null |
570,098,159,076,171,800 | positive | 1 | null | null | US Airways | null | cookyvonne | null | 0 | @USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it! | null | 2015-02-23 21:49:27 -0800 | null | null |
570,097,596,913,623,040 | negative | 1 | Customer Service Issue | 0.6574 | US Airways | null | miguellem90 | null | 0 | @USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1 | null | 2015-02-23 21:47:13 -0800 | cheektowaga, ny | Eastern Time (US & Canada) |
570,091,270,334,509,060 | negative | 1 | Lost Luggage | 1 | US Airways | null | StretfordGoose | null | 0 | @USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare? | null | 2015-02-23 21:22:05 -0800 | Porkhampton, England | London |
570,085,837,821,632,500 | negative | 1 | Flight Attendant Complaints | 0.3425 | US Airways | null | worldwideweg | null | 0 | @USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death. | null | 2015-02-23 21:00:30 -0800 | null | null |
570,085,644,015,419,400 | negative | 1 | Customer Service Issue | 0.6619 | US Airways | null | worldwideweg | null | 0 | @USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note. | null | 2015-02-23 20:59:43 -0800 | null | null |
570,085,487,261,700,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | worldwideweg | null | 0 | @USAirways I've never been treated this badly | null | 2015-02-23 20:59:06 -0800 | null | null |
570,085,423,801,888,800 | negative | 1 | Customer Service Issue | 0.6518 | US Airways | null | worldwideweg | null | 0 | @USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems. | null | 2015-02-23 20:58:51 -0800 | null | null |
570,085,229,576,265,700 | negative | 1 | Customer Service Issue | 0.6645 | US Airways | null | worldwideweg | null | 0 | @USAirways Three months and my miles haven't been credited. No one is going to read the email I sent. | null | 2015-02-23 20:58:05 -0800 | null | null |
570,085,132,251,598,850 | negative | 1 | Flight Booking Problems | 0.6737 | US Airways | null | worldwideweg | null | 0 | @USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles | null | 2015-02-23 20:57:41 -0800 | null | null |
570,084,871,101,661,200 | neutral | 0.6626 | null | 0 | US Airways | null | worldwideweg | null | 0 | @USAirways My tweet gets me a response to email dmsc@usairways.com | null | 2015-02-23 20:56:39 -0800 | null | null |
570,084,707,548,958,700 | neutral | 0.6556 | null | 0 | US Airways | null | worldwideweg | null | 0 | @USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight | null | 2015-02-23 20:56:00 -0800 | null | null |
570,084,406,204,997,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | worldwideweg | null | 0 | @USAirways No one picks up the phone all day/ no opportunity to leave a voicemail | null | 2015-02-23 20:54:48 -0800 | null | null |
570,084,337,099,673,600 | negative | 1 | Flight Booking Problems | 0.6601 | US Airways | null | worldwideweg | null | 0 | @USAirways Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied | null | 2015-02-23 20:54:32 -0800 | null | null |
570,084,217,301,962,750 | negative | 1 | Can't Tell | 0.6631 | US Airways | null | mydulcebella | null | 0 | @USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here. | null | 2015-02-23 20:54:03 -0800 | Pennsylvania | Eastern Time (US & Canada) |
570,084,200,235,335,700 | negative | 1 | Customer Service Issue | 0.6452 | US Airways | null | worldwideweg | null | 0 | @USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles | null | 2015-02-23 20:53:59 -0800 | null | null |
570,083,998,380,232,700 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | worldwideweg | null | 0 | @USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card | null | 2015-02-23 20:53:11 -0800 | null | null |
570,083,761,582,428,160 | negative | 0.6764 | Flight Booking Problems | 0.6764 | US Airways | null | worldwideweg | null | 0 | @USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I | null | 2015-02-23 20:52:15 -0800 | null | null |
570,083,548,364,992,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | worldwideweg | null | 0 | @usairways - It's all automated and no one cares to understand the problem I'm having | null | 2015-02-23 20:51:24 -0800 | null | null |
570,083,458,925,490,200 | negative | 1 | Late Flight | 1 | US Airways | null | premiyerx | null | 0 | @USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4) | null | 2015-02-23 20:51:02 -0800 | Dallas, TX | null |
570,083,021,099,032,600 | negative | 1 | Lost Luggage | 0.6667 | US Airways | null | mydulcebella | null | 0 | @USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo | null | 2015-02-23 20:49:18 -0800 | Pennsylvania | Eastern Time (US & Canada) |
570,082,431,304,392,700 | negative | 1 | Customer Service Issue | 0.6785 | US Airways | null | McClainTweets | null | 0 | @USAirways charged my card 11 times for one airline ticket, now card is on security hold | null | 2015-02-23 20:46:57 -0800 | Cleveland, Ohio | Eastern Time (US & Canada) |
570,082,420,936,052,740 | negative | 0.6898 | Customer Service Issue | 0.6898 | US Airways | null | chuckbaker5 | null | 0 | @USAirways not yet. But we will see shortly. | null | 2015-02-23 20:46:55 -0800 | null | null |
570,081,545,211,375,600 | negative | 1 | Can't Tell | 0.6563 | US Airways | null | RoxyShepherd | null | 0 | @USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words. | null | 2015-02-23 20:43:26 -0800 | New Orleans, LA | Atlantic Time (Canada) |
570,081,206,412,431,360 | negative | 0.6281 | Late Flight | 0.6281 | US Airways | null | CicilyGray | null | 0 | @USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel | null | 2015-02-23 20:42:05 -0800 | null | null |
570,079,855,821,389,800 | negative | 1 | Can't Tell | 0.3592 | US Airways | null | lmeckPR | null | 0 | @USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help. | null | 2015-02-23 20:36:43 -0800 | Maryland | Quito |
570,079,508,797,243,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lmeckPR | null | 0 | @USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else. | null | 2015-02-23 20:35:21 -0800 | Maryland | Quito |
570,078,379,421,990,900 | negative | 0.6564 | Customer Service Issue | 0.3544 | US Airways | null | tracee28 | null | 0 | @USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update?? | [29.99135326, -95.52122091] | 2015-02-23 20:30:51 -0800 | Knoxville | Eastern Time (US & Canada) |
570,078,355,770,339,300 | negative | 0.6551 | Lost Luggage | 0.6551 | US Airways | null | hhagerty | null | 0 | @USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said! | null | 2015-02-23 20:30:46 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,078,280,591,781,900 | negative | 1 | Flight Booking Problems | 0.3562 | US Airways | null | lmeckPR | null | 0 | @USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses | null | 2015-02-23 20:30:28 -0800 | Maryland | Quito |
570,078,102,551,834,600 | negative | 1 | Can't Tell | 0.3416 | US Airways | null | KinnaneCallum | null | 0 | @USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens. | null | 2015-02-23 20:29:45 -0800 | null | null |
570,078,049,779,081,200 | positive | 0.6806 | null | null | US Airways | null | __RWG__ | null | 0 | BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.” | null | 2015-02-23 20:29:33 -0800 | null | Mountain Time (US & Canada) |
570,077,991,436,484,600 | negative | 0.6915 | Can't Tell | 0.3617 | US Airways | null | mcgarr_ok | null | 0 | @USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings | null | 2015-02-23 20:29:19 -0800 | null | null |
570,076,827,135,246,340 | negative | 1 | Can't Tell | 0.3596 | US Airways | null | KyleHanagami | null | 0 | @USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight. | null | 2015-02-23 20:24:41 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,075,916,430,397,440 | negative | 1 | Customer Service Issue | 1 | US Airways | null | retardedlarry | null | 0 | @USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed | null | 2015-02-23 20:21:04 -0800 | null | null |
570,075,866,748,694,500 | neutral | 0.6667 | null | null | US Airways | null | caneryilmz | null | 0 | @USAirways thank u i wiil write after call travel agency | null | 2015-02-23 20:20:52 -0800 | null | null |
570,075,456,302,649,340 | negative | 1 | Can't Tell | 0.6136 | US Airways | null | CicilyGray | null | 0 | @USAirways terrible service | null | 2015-02-23 20:19:14 -0800 | null | null |
570,074,662,086,045,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | worldwideweg | null | 0 | @USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person, | null | 2015-02-23 20:16:05 -0800 | null | null |
570,074,077,383,102,460 | negative | 1 | Customer Service Issue | 0.3581 | US Airways | null | __RWG__ | null | 0 | @USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues! | null | 2015-02-23 20:13:46 -0800 | null | Mountain Time (US & Canada) |
570,073,507,465,469,950 | negative | 1 | Customer Service Issue | 0.6813 | US Airways | null | worldwideweg | null | 0 | @USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account. | null | 2015-02-23 20:11:30 -0800 | null | null |
570,073,473,952,968,700 | negative | 1 | Lost Luggage | 1 | US Airways | null | mcgarr_ok | null | 0 | @USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person. | null | 2015-02-23 20:11:22 -0800 | null | null |
570,072,227,942,674,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lmeckPR | null | 0 | @USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum | null | 2015-02-23 20:06:25 -0800 | Maryland | Quito |
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