tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,292,371,340,062,700 | negative | 0.6841 | Can't Tell | 0.6841 | US Airways | null | ajbibbs | null | 0 | @USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can. | null | 2015-02-24 10:41:11 -0800 | null | null |
570,291,091,204,919,300 | neutral | 0.6593 | null | 0 | US Airways | null | pinkgolftees | null | 0 | @USAirways that is certainly not the impression she's under. | null | 2015-02-24 10:36:06 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,290,730,796,777,500 | negative | 0.6721 | Late Flight | 0.6721 | US Airways | null | AshleyKAtherton | null | 0 | @USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days. | null | 2015-02-24 10:34:40 -0800 | null | Central Time (US & Canada) |
570,290,421,336,813,600 | positive | 1 | null | null | US Airways | null | KenzieC_ | null | 0 | @USAirways thank you!! | null | 2015-02-24 10:33:26 -0800 | Boynton Beach, FL | Eastern Time (US & Canada) |
570,289,532,953,874,400 | neutral | 0.6906 | null | 0 | US Airways | null | CapuanoESPN | null | 0 | @USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please? | null | 2015-02-24 10:29:54 -0800 | Wherever Travel Team C sent me | Eastern Time (US & Canada) |
570,289,473,898,082,300 | negative | 0.6765 | Can't Tell | 0.3634 | US Airways | null | djndc4l | null | 0 | @USAirways Why can't I check in online for a flight tomorrow am? | null | 2015-02-24 10:29:40 -0800 | null | null |
570,288,981,847,502,850 | negative | 1 | longlines | 0.3542 | US Airways | null | UyonJ | null | 0 | @USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS! | null | 2015-02-24 10:27:43 -0800 | null | null |
570,288,667,790,594,050 | negative | 0.7033 | Customer Service Issue | 0.7033 | US Airways | null | themainevent001 | null | 0 | @USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough. | null | 2015-02-24 10:26:28 -0800 | Saratoga Springs | null |
570,288,445,156,941,800 | neutral | 0.661 | null | 0 | US Airways | null | alybullock | null | 0 | @USAirways How do I get a receipt for a change fee when I originally booked with miles? | null | 2015-02-24 10:25:35 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,288,039,454,486,500 | negative | 0.6512 | Flight Booking Problems | 0.3256 | US Airways | null | CLChicosky | null | 0 | @USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats! | null | 2015-02-24 10:23:58 -0800 | null | null |
570,287,589,216,751,600 | neutral | 1 | null | null | US Airways | null | AshleyKAtherton | null | 0 | @USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't. | null | 2015-02-24 10:22:11 -0800 | null | Central Time (US & Canada) |
570,287,318,264,905,700 | neutral | 0.6762 | null | null | US Airways | null | gleenc | null | 0 | @USAirways any travel advisory coming for the Carolinas? Bad weather! | null | 2015-02-24 10:21:06 -0800 | null | null |
570,286,925,556,424,700 | negative | 1 | Customer Service Issue | 0.6635 | US Airways | null | EEB4 | null | 0 | @USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info? | null | 2015-02-24 10:19:33 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,286,345,454,800,900 | negative | 1 | Late Flight | 0.6495 | US Airways | null | MauererPower | null | 2 | @USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround | null | 2015-02-24 10:17:14 -0800 | null | Central Time (US & Canada) |
570,286,290,203,070,460 | negative | 1 | Customer Service Issue | 0.6942 | US Airways | null | AshleyKAtherton | null | 0 | @USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that | null | 2015-02-24 10:17:01 -0800 | null | Central Time (US & Canada) |
570,286,035,118,071,800 | negative | 1 | Customer Service Issue | 0.6826 | US Airways | null | djndc4l | null | 0 | @USAirways @AshleyKAtherton Over an hour on hold so far | null | 2015-02-24 10:16:00 -0800 | null | null |
570,285,320,085,880,800 | negative | 1 | Late Flight | 1 | US Airways | null | HPUgradMM | null | 0 | @usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy | null | 2015-02-24 10:13:10 -0800 | Triad | null |
570,285,070,184,898,560 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JustinEhlert | null | 0 | @USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka | null | 2015-02-24 10:12:10 -0800 | Austin, tx | null |
570,284,855,163,883,500 | negative | 0.6563 | Customer Service Issue | 0.6563 | US Airways | null | djndc4l | null | 0 | @USAirways 59 minutes now. Nice customer service you got going on. | null | 2015-02-24 10:11:19 -0800 | null | null |
570,281,232,287,731,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | djndc4l | null | 0 | @USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again. | null | 2015-02-24 09:56:55 -0800 | null | null |
570,280,852,791,423,000 | neutral | 0.6421 | null | 0 | US Airways | null | mdendas | null | 0 | @USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow | null | 2015-02-24 09:55:25 -0800 | null | Eastern Time (US & Canada) |
570,280,737,951,375,360 | negative | 1 | Can't Tell | 1 | US Airways | null | themainevent001 | null | 0 | @USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again. | null | 2015-02-24 09:54:57 -0800 | Saratoga Springs | null |
570,280,653,389,996,000 | negative | 1 | longlines | 0.6616 | US Airways | null | mcrowe6655 | null | 0 | @USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status | null | 2015-02-24 09:54:37 -0800 | Cleveland | Mountain Time (US & Canada) |
570,280,436,796,166,140 | negative | 0.664 | Flight Booking Problems | 0.336 | US Airways | null | themainevent001 | null | 0 | @USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you. | null | 2015-02-24 09:53:46 -0800 | Saratoga Springs | null |
570,279,106,090,274,800 | positive | 1 | null | null | US Airways | null | mlmoore2 | null | 0 | @USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam | null | 2015-02-24 09:48:28 -0800 | Gulfport, MS | Central Time (US & Canada) |
570,279,050,276,704,260 | neutral | 0.6354 | null | null | US Airways | null | sundialtours | null | 0 | @USAirways "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG | null | 2015-02-24 09:48:15 -0800 | Astoria, OR | Tijuana |
570,278,902,959,988,740 | neutral | 1 | null | null | US Airways | null | AshleyKAtherton | null | 0 | @USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!! | null | 2015-02-24 09:47:40 -0800 | null | Central Time (US & Canada) |
570,278,432,417,972,200 | negative | 0.6523 | Cancelled Flight | 0.6523 | US Airways | null | RyanDrinks42 | null | 2 | .@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing. | null | 2015-02-24 09:45:48 -0800 | Just outside of Thunder Dome | Eastern Time (US & Canada) |
570,278,202,897,276,900 | negative | 0.6616 | Customer Service Issue | 0.343 | US Airways | null | wyattmel | null | 0 | @USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher. | null | 2015-02-24 09:44:53 -0800 | null | Eastern Time (US & Canada) |
570,277,612,389,412,860 | negative | 0.6448 | Flight Attendant Complaints | 0.6448 | US Airways | null | pinkgolftees | null | 0 | @USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail | null | 2015-02-24 09:42:32 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,276,878,788,861,950 | negative | 1 | Lost Luggage | 0.6875 | US Airways | null | RogerWaterer | null | 0 | @USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found. | null | 2015-02-24 09:39:37 -0800 | null | null |
570,276,806,512,779,260 | neutral | 1 | null | null | US Airways | null | dagzapatero | null | 0 | @USAirways 2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help. | null | 2015-02-24 09:39:20 -0800 | Tidewater - Virginia | Atlantic Time (Canada) |
570,276,681,551,732,740 | negative | 1 | Lost Luggage | 1 | US Airways | null | _Leycar | null | 0 | @USAirways I don't want your sympathy I want someone to make an effort to find my bag | null | 2015-02-24 09:38:50 -0800 | null | Eastern Time (US & Canada) |
570,276,439,829,774,340 | negative | 1 | Customer Service Issue | 0.6854 | US Airways | null | pinkgolftees | null | 0 | @USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have "planned better." | null | 2015-02-24 09:37:53 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,275,106,724,782,100 | negative | 0.6656 | Lost Luggage | 0.6656 | US Airways | null | tuneday | null | 0 | @USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A | null | 2015-02-24 09:32:35 -0800 | Philadelphia, PA | null |
570,274,750,821,486,600 | positive | 1 | null | null | US Airways | null | DCEssig | null | 0 | @USAirways thank you very much. | null | 2015-02-24 09:31:10 -0800 | null | Eastern Time (US & Canada) |
570,274,417,546,113,000 | neutral | 0.7002 | null | 0 | US Airways | null | tuneday | null | 0 | @USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800# | null | 2015-02-24 09:29:50 -0800 | Philadelphia, PA | null |
570,274,302,118,858,750 | negative | 1 | Can't Tell | 0.6614 | US Airways | null | ajbibbs | null | 0 | @USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!! | null | 2015-02-24 09:29:23 -0800 | null | null |
570,274,057,729,519,600 | neutral | 1 | null | null | US Airways | null | themainevent001 | null | 0 | @USAirways is there a phone number or email address to customer service? | null | 2015-02-24 09:28:25 -0800 | Saratoga Springs | null |
570,273,880,486,629,400 | negative | 1 | Cancelled Flight | 0.3545 | US Airways | null | themainevent001 | null | 0 | @USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight. | null | 2015-02-24 09:27:42 -0800 | Saratoga Springs | null |
570,273,188,485,197,800 | negative | 0.6674 | Late Flight | 0.6674 | US Airways | null | SteveBass2 | null | 0 | @USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United | [40.6954621, -74.1733106] | 2015-02-24 09:24:57 -0800 | null | null |
570,272,465,299,083,260 | negative | 1 | Lost Luggage | 1 | US Airways | null | DannyLawray | null | 0 | @USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!! | null | 2015-02-24 09:22:05 -0800 | Dumfries, Virginia | Eastern Time (US & Canada) |
570,272,309,434,564,600 | negative | 0.6875 | Lost Luggage | 0.3542 | US Airways | null | RyanDrinks42 | null | 2 | .@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home. | null | 2015-02-24 09:21:28 -0800 | Just outside of Thunder Dome | Eastern Time (US & Canada) |
570,272,154,635,374,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | _Leycar | null | 0 | @USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped | null | 2015-02-24 09:20:51 -0800 | null | Eastern Time (US & Canada) |
570,271,713,512,046,600 | positive | 0.6549 | null | null | US Airways | null | JenRomanoff | null | 0 | @USAirways thanks !!! | null | 2015-02-24 09:19:06 -0800 | null | Eastern Time (US & Canada) |
570,271,209,822,294,000 | neutral | 1 | null | null | US Airways | null | JenRomanoff | null | 0 | @USAirways so I can make a reservation | null | 2015-02-24 09:17:06 -0800 | null | Eastern Time (US & Canada) |
570,271,160,363,057,150 | neutral | 0.6749 | null | 0 | US Airways | null | JenRomanoff | null | 0 | @USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account | null | 2015-02-24 09:16:54 -0800 | null | Eastern Time (US & Canada) |
570,270,772,746,461,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | suzkschir6 | null | 0 | @USAirways 167 minutes? "Im not trained in that". Cmon. Can't you do better than that? | null | 2015-02-24 09:15:21 -0800 | null | null |
570,270,630,660,218,900 | neutral | 1 | null | null | US Airways | null | DCEssig | null | 0 | @USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets? | null | 2015-02-24 09:14:48 -0800 | null | Eastern Time (US & Canada) |
570,269,976,042,573,800 | negative | 1 | Customer Service Issue | 0.6444 | US Airways | null | JenRomanoff | null | 0 | @USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on | null | 2015-02-24 09:12:12 -0800 | null | Eastern Time (US & Canada) |
570,269,272,502,607,900 | negative | 0.6737 | Flight Booking Problems | 0.3684 | US Airways | null | haascc6 | null | 0 | @USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks | null | 2015-02-24 09:09:24 -0800 | null | Eastern Time (US & Canada) |
570,267,781,859,557,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JenRomanoff | null | 0 | @USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them?? | null | 2015-02-24 09:03:28 -0800 | null | Eastern Time (US & Canada) |
570,266,871,586,553,860 | neutral | 1 | null | null | US Airways | null | msergovich5 | null | 0 | @USAirways what's the charge for oversize? Not overweight | null | 2015-02-24 08:59:51 -0800 | null | Atlantic Time (Canada) |
570,265,780,186,710,000 | neutral | 1 | null | null | US Airways | null | JenRomanoff | null | 0 | @USAirways to my legal last name. So it's not technically a name change,
I just used the wrong name | null | 2015-02-24 08:55:31 -0800 | null | Eastern Time (US & Canada) |
570,265,699,215,675,400 | negative | 0.3913 | Flight Booking Problems | 0.3913 | US Airways | null | JenRomanoff | null | 0 | @USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it | null | 2015-02-24 08:55:12 -0800 | null | Eastern Time (US & Canada) |
570,265,609,122,029,600 | neutral | 0.6737 | null | 0 | US Airways | null | JenRomanoff | null | 0 | @USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book | null | 2015-02-24 08:54:50 -0800 | null | Eastern Time (US & Canada) |
570,264,306,350,227,460 | negative | 0.636 | Customer Service Issue | 0.3299 | US Airways | null | xafbcn | null | 0 | @usairways Ok thank you…I call from Spain to US for seating assistance! | null | 2015-02-24 08:49:40 -0800 | Barcelona | Brussels |
570,262,977,947,013,100 | neutral | 1 | null | null | US Airways | null | itsandrewhorn | null | 0 | @USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel? | null | 2015-02-24 08:44:23 -0800 | Brooklyn | Eastern Time (US & Canada) |
570,262,676,481,421,300 | negative | 1 | Bad Flight | 0.7085 | US Airways | null | DougAsano | null | 0 | @USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies | null | 2015-02-24 08:43:11 -0800 | null | null |
570,259,388,872,695,800 | neutral | 1 | null | null | US Airways | null | msergovich5 | null | 0 | @USAirways how much is it to check golf clubs on a flight. They might be oversized | null | 2015-02-24 08:30:07 -0800 | null | Atlantic Time (Canada) |
570,259,268,844,314,600 | neutral | 1 | null | null | US Airways | null | DaveKrupinski | null | 0 | @USAirways If I’m unable to use my departing flight can I still use the returning flight? | null | 2015-02-24 08:29:39 -0800 | New York, NY | Eastern Time (US & Canada) |
570,258,946,860,171,260 | neutral | 1 | null | null | US Airways | null | GMLane | null | 0 | @usairways Is it possible to Cancelled Flight my reservation online? | null | 2015-02-24 08:28:22 -0800 | null | Eastern Time (US & Canada) |
570,258,435,448,688,640 | negative | 1 | Cancelled Flight | 0.3474 | US Airways | null | GMLane | null | 0 | @USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate. | null | 2015-02-24 08:26:20 -0800 | null | Eastern Time (US & Canada) |
570,258,209,534,922,750 | negative | 1 | Customer Service Issue | 0.6665 | US Airways | null | SoClutchAllie | null | 0 | @USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP | null | 2015-02-24 08:25:26 -0800 | In a galaxy far, far away ✨ | Pacific Time (US & Canada) |
570,257,918,798,516,200 | neutral | 1 | null | null | US Airways | null | oliviahaymond | null | 0 | @USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone. | null | 2015-02-24 08:24:17 -0800 | Tampa, Florida | Eastern Time (US & Canada) |
570,257,107,737,571,300 | positive | 0.6667 | null | null | US Airways | null | mikebrandes | null | 0 | @USAirways I made it- thx. | null | 2015-02-24 08:21:04 -0800 | Minneapolis, MN | Eastern Time (US & Canada) |
570,256,300,556,165,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CoryDauphin | null | 0 | @USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta? | null | 2015-02-24 08:17:51 -0800 | null | null |
570,255,224,155,349,000 | neutral | 1 | null | null | US Airways | null | oliviahaymond | null | 0 | @USAirways Is there a phone line to call into that isn't being affected by "bad weather"? Trying to book a vacation, here... 👀 | null | 2015-02-24 08:13:34 -0800 | Tampa, Florida | Eastern Time (US & Canada) |
570,253,865,066,602,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | msergovich5 | null | 0 | @USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me | null | 2015-02-24 08:08:10 -0800 | null | Atlantic Time (Canada) |
570,252,052,099,678,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | yorkshire2002 | null | 1 | @USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing. | null | 2015-02-24 08:00:58 -0800 | Kentucky | Eastern Time (US & Canada) |
570,251,909,447,192,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | yorkshire2002 | null | 1 | @USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002 | null | 2015-02-24 08:00:24 -0800 | Kentucky | Eastern Time (US & Canada) |
570,250,989,305,004,000 | negative | 1 | Late Flight | 1 | US Airways | null | mikebrandes | null | 0 | @usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt | null | 2015-02-24 07:56:45 -0800 | Minneapolis, MN | Eastern Time (US & Canada) |
570,250,443,034,640,400 | positive | 0.7039 | null | 0 | US Airways | null | yorkshire2002 | null | 0 | @USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing | null | 2015-02-24 07:54:35 -0800 | Kentucky | Eastern Time (US & Canada) |
570,249,204,767,055,900 | negative | 1 | Lost Luggage | 1 | US Airways | null | DannyLawray | null | 0 | @USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time! | null | 2015-02-24 07:49:39 -0800 | Dumfries, Virginia | Eastern Time (US & Canada) |
570,248,954,572,619,800 | negative | 1 | Lost Luggage | 1 | US Airways | null | DannyLawray | null | 0 | @USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive | null | 2015-02-24 07:48:40 -0800 | Dumfries, Virginia | Eastern Time (US & Canada) |
570,248,242,853,773,300 | positive | 1 | null | null | US Airways | null | OneT_Mat | null | 0 | @USAirways haha no worries you guys are the best! +1 for spelling my name correctly | null | 2015-02-24 07:45:50 -0800 | Boston, MA | Atlantic Time (Canada) |
570,247,763,704,868,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JenRomanoff | null | 0 | @USAirways like they will call me? I'v been trying since yesterday and no one is answering... | null | 2015-02-24 07:43:56 -0800 | null | Eastern Time (US & Canada) |
570,245,576,815,546,400 | negative | 1 | Customer Service Issue | 0.6897 | US Airways | null | bergie72 | null | 0 | @USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful. | null | 2015-02-24 07:35:14 -0800 | Hanover Twp, PA | null |
570,243,874,062,503,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JenRomanoff | null | 0 | @USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice | null | 2015-02-24 07:28:28 -0800 | null | Eastern Time (US & Canada) |
570,242,474,750,423,040 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JenRomanoff | null | 0 | @USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone! | null | 2015-02-24 07:22:55 -0800 | null | Eastern Time (US & Canada) |
570,242,452,092,813,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | OneT_Mat | null | 0 | @USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS | null | 2015-02-24 07:22:49 -0800 | Boston, MA | Atlantic Time (Canada) |
570,242,191,685,234,700 | negative | 0.6316 | Can't Tell | 0.3263 | US Airways | null | _Justin22_ | null | 0 | @USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection. | null | 2015-02-24 07:21:47 -0800 | null | Eastern Time (US & Canada) |
570,241,590,758,920,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | yorkshire2002 | null | 0 | @USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your "go to" maneuver? | null | 2015-02-24 07:19:24 -0800 | Kentucky | Eastern Time (US & Canada) |
570,240,576,144,212,000 | positive | 0.3782 | null | 0 | US Airways | null | david_drhealey | null | 0 | @USAirways see you on board tomorrow | null | 2015-02-24 07:15:22 -0800 | Central, New Jersey | Hawaii |
570,239,546,673,238,000 | negative | 1 | Customer Service Issue | 0.6527 | US Airways | null | _Justin22_ | null | 0 | @USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable. | null | 2015-02-24 07:11:17 -0800 | null | Eastern Time (US & Canada) |
570,237,453,229,019,140 | negative | 1 | Customer Service Issue | 1 | US Airways | null | DocUX | null | 0 | @USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full | null | 2015-02-24 07:02:58 -0800 | USA | Quito |
570,236,495,367,315,460 | negative | 0.6842 | Customer Service Issue | 0.3474 | US Airways | null | dgjessee | null | 0 | @USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50. | null | 2015-02-24 06:59:09 -0800 | Atlanta, United States | Eastern Time (US & Canada) |
570,236,313,393,373,200 | negative | 1 | Customer Service Issue | 0.6378 | US Airways | null | david_drhealey | null | 0 | @USAirways i understand that but i should still be able to view my reservation online.... | null | 2015-02-24 06:58:26 -0800 | Central, New Jersey | Hawaii |
570,235,676,916,117,500 | negative | 0.669 | Late Flight | 0.3365 | US Airways | null | Dukestuaff | null | 0 | @USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU | null | 2015-02-24 06:55:54 -0800 | Durham, NC | Eastern Time (US & Canada) |
570,235,609,933,078,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | oliviahaymond | null | 0 | @USAirways - Good to know that your phone customer service is still impaired due to "bad weather" that was over a week ago #jetblueanyone? | null | 2015-02-24 06:55:38 -0800 | Tampa, Florida | Eastern Time (US & Canada) |
570,232,671,353,376,800 | negative | 1 | Flight Booking Problems | 0.6697 | US Airways | null | TheVoiceofBrian | null | 1 | @USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says "due to weather….call back Late Flightr" #outofbusiness ? | null | 2015-02-24 06:43:57 -0800 | YouTube.com/VOiceofBrian | Central Time (US & Canada) |
570,231,786,824,994,800 | negative | 1 | Can't Tell | 1 | US Airways | null | yorkshire2002 | null | 0 | @USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you. | null | 2015-02-24 06:40:27 -0800 | Kentucky | Eastern Time (US & Canada) |
570,231,607,757,381,600 | negative | 1 | Late Flight | 1 | US Airways | null | MadeleineDay | null | 0 | @USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating! | null | 2015-02-24 06:39:44 -0800 | St. Louis | Pacific Time (US & Canada) |
570,230,527,032,229,900 | negative | 1 | Can't Tell | 0.6661 | US Airways | null | HRKatWrangler | null | 0 | @USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out. | null | 2015-02-24 06:35:26 -0800 | Hudson Valley, NY | Atlantic Time (Canada) |
570,229,647,713,148,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lj_verde | null | 0 | @USAirways still ignoring my question. #USAirways consistently providing poor customer service. | null | 2015-02-24 06:31:57 -0800 | DC | Eastern Time (US & Canada) |
570,229,176,621,510,660 | negative | 1 | Lost Luggage | 0.663 | US Airways | null | mcgarr_ok | null | 0 | @USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek | null | 2015-02-24 06:30:04 -0800 | null | null |
570,226,365,410,230,300 | negative | 1 | Customer Service Issue | 0.6391 | US Airways | null | gregdarley | null | 0 | @USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem | null | 2015-02-24 06:18:54 -0800 | null | Eastern Time (US & Canada) |
570,226,104,839,090,200 | negative | 1 | Late Flight | 0.3516 | US Airways | null | MandiBPro | null | 0 | @USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC??? | null | 2015-02-24 06:17:52 -0800 | Jacksonville, FL | Eastern Time (US & Canada) |
570,225,817,873,227,800 | negative | 1 | Lost Luggage | 1 | US Airways | null | mcgarr_ok | null | 0 | @USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst | null | 2015-02-24 06:16:43 -0800 | null | null |
570,224,746,652,160,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NicoleCarmellaF | null | 0 | @USAirways been trying for weeks no use | null | 2015-02-24 06:12:28 -0800 | null | null |
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