tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,071,350,133,579,800 | negative | 1 | Can't Tell | 0.678 | US Airways | null | elysebeme | null | 0 | @USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/ | null | 2015-02-23 20:02:55 -0800 | null | null |
570,071,071,220,609,000 | negative | 0.6669 | Flight Booking Problems | 0.6669 | US Airways | null | marisa_negri | null | 0 | @USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do? | null | 2015-02-23 20:01:49 -0800 | Austin, TX | Atlanta, GA | Eastern Time (US & Canada) |
570,070,928,425,676,800 | neutral | 0.6353 | null | 0 | US Airways | null | caneryilmz | null | 0 | @USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund | null | 2015-02-23 20:01:15 -0800 | null | null |
570,070,449,406,812,160 | negative | 1 | Flight Booking Problems | 0.6703 | US Airways | null | caneryilmz | null | 0 | @USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++ | null | 2015-02-23 19:59:21 -0800 | null | null |
570,069,362,310,324,200 | negative | 0.6774 | Bad Flight | 0.349 | US Airways | null | bstrock | null | 1 | @usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up? | null | 2015-02-23 19:55:02 -0800 | Denver, NC | Eastern Time (US & Canada) |
570,068,659,193,950,200 | neutral | 1 | null | null | US Airways | null | EverettWJones | null | 0 | @USAirways thank you. | null | 2015-02-23 19:52:14 -0800 | null | Quito |
570,067,865,946,234,900 | negative | 1 | Customer Service Issue | 0.69 | US Airways | null | m2gris | null | 0 | @USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv. | null | 2015-02-23 19:49:05 -0800 | Irvine, Ca | null |
570,064,017,022,181,400 | negative | 1 | Can't Tell | 1 | US Airways | null | mcgarr_ok | null | 1 | @USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you. | null | 2015-02-23 19:33:47 -0800 | null | null |
570,063,683,256,242,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | retardedlarry | null | 0 | @USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being. | null | 2015-02-23 19:32:28 -0800 | null | null |
570,061,827,100,422,140 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | alec1289 | null | 0 | @usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH | null | 2015-02-23 19:25:05 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,061,033,253,023,740 | negative | 1 | Customer Service Issue | 0.689 | US Airways | null | caneryilmz | null | 0 | @USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this. | null | 2015-02-23 19:21:56 -0800 | null | null |
570,060,873,328,414,700 | negative | 1 | Can't Tell | 1 | US Airways | null | Saint_Louisan | null | 0 | @USAirways ... I f@$%ing hate you. | null | 2015-02-23 19:21:18 -0800 | St. Louis to Parris Island, SC | Alaska |
570,060,752,926,728,200 | negative | 1 | Can't Tell | 0.6344 | US Airways | null | caneryilmz | null | 0 | @USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund | null | 2015-02-23 19:20:49 -0800 | null | null |
570,060,273,798,631,400 | negative | 0.6598 | Can't Tell | 0.3512 | US Airways | null | marisa_negri | null | 0 | @USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL | null | 2015-02-23 19:18:55 -0800 | Austin, TX | Atlanta, GA | Eastern Time (US & Canada) |
570,060,272,049,778,700 | negative | 0.6769 | Flight Booking Problems | 0.6769 | US Airways | null | caneryilmz | null | 0 | @USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but | null | 2015-02-23 19:18:54 -0800 | null | null |
570,058,295,689,523,200 | negative | 1 | longlines | 0.3523 | US Airways | null | MSFHQ | null | 0 | @USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks. | null | 2015-02-23 19:11:03 -0800 | null | Quito |
570,058,065,480,962,050 | neutral | 0.6696 | null | null | US Airways | null | roanwild | null | 0 | @USAirways yes, with Delta! | null | 2015-02-23 19:10:08 -0800 | null | null |
570,057,520,162,721,800 | negative | 1 | Flight Booking Problems | 0.6869 | US Airways | null | jkfreeman1 | null | 0 | @USAirways well I thought they had hours ago but just found out that no I do not have a seat | null | 2015-02-23 19:07:58 -0800 | Southeastern United States | Central Time (US & Canada) |
570,056,984,986,300,400 | negative | 1 | Bad Flight | 1 | US Airways | null | danielromeyn | null | 0 | @USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable. | null | 2015-02-23 19:05:51 -0800 | Keene, NH | Eastern Time (US & Canada) |
570,056,859,698,270,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MLasichak | null | 0 | @USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing! | null | 2015-02-23 19:05:21 -0800 | Crofton, Maryland | null |
570,056,533,356,224,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ChuckManicotti | null | 1 | @USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO | null | 2015-02-23 19:04:03 -0800 | null | null |
570,054,495,943,720,960 | neutral | 1 | null | null | US Airways | null | EverettWJones | null | 0 | @USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts? | null | 2015-02-23 18:55:57 -0800 | null | Quito |
570,054,266,267,811,840 | positive | 0.6727 | null | null | US Airways | null | Lucas_Henderson | null | 0 | @USAirways no worries, your flight attendant took care of it. | null | 2015-02-23 18:55:02 -0800 | Knoxville, TN | Quito |
570,054,257,577,041,900 | neutral | 0.3872 | null | 0 | US Airways | null | Wheres_Papi | null | 0 | @USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone | null | 2015-02-23 18:55:00 -0800 | USA | Eastern Time (US & Canada) |
570,052,124,010,278,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ChuckManicotti | null | 0 | @USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak | null | 2015-02-23 18:46:32 -0800 | null | null |
570,051,488,875,020,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | m2gris | null | 0 | @USAirways - 53 minutes on hold for a reservation? | null | 2015-02-23 18:44:00 -0800 | Irvine, Ca | null |
570,050,881,879,568,400 | negative | 0.6756 | Customer Service Issue | 0.6756 | US Airways | null | christabtaylor | null | 1 | @USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :) | null | 2015-02-23 18:41:35 -0800 | null | null |
570,048,851,295,383,550 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | marisa_negri | null | 0 | @USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today | null | 2015-02-23 18:33:31 -0800 | Austin, TX | Atlanta, GA | Eastern Time (US & Canada) |
570,048,275,367,079,940 | negative | 1 | Flight Booking Problems | 0.6713 | US Airways | null | alec1289 | null | 0 | @usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth | null | 2015-02-23 18:31:14 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,048,188,830,216,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | marisa_negri | null | 0 | @USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold. | null | 2015-02-23 18:30:53 -0800 | Austin, TX | Atlanta, GA | Eastern Time (US & Canada) |
570,047,737,347,088,400 | negative | 1 | Can't Tell | 0.6871 | US Airways | null | caneryilmz | null | 0 | @USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back | null | 2015-02-23 18:29:06 -0800 | null | null |
570,047,733,236,695,040 | negative | 1 | Late Flight | 0.6402 | US Airways | null | JMeszar | null | 0 | @USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell | null | 2015-02-23 18:29:05 -0800 | Bedford, NH | Eastern Time (US & Canada) |
570,045,890,750,230,500 | negative | 1 | Customer Service Issue | 0.6809 | US Airways | null | JustTimMcDonald | null | 0 | @USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow. | null | 2015-02-23 18:21:45 -0800 | Columbia, South Carolina | Eastern Time (US & Canada) |
570,045,818,205,384,700 | negative | 1 | Flight Booking Problems | 0.3505 | US Airways | null | JustPlain_Jake | null | 1 | @USAirways did a pre schooler develop your app? The thing crashes every single time. | null | 2015-02-23 18:21:28 -0800 | ÜT: 38.8676126,-77.0831512 | Quito |
570,044,019,897,557,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | tracee28 | null | 0 | @USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo | [29.99653598, -95.53874781] | 2015-02-23 18:14:19 -0800 | Knoxville | Eastern Time (US & Canada) |
570,043,607,954,137,100 | negative | 0.635 | Late Flight | 0.3263 | US Airways | null | MSFHQ | null | 1 | @USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys. | null | 2015-02-23 18:12:41 -0800 | null | Quito |
570,043,569,605,648,400 | negative | 1 | Can't Tell | 0.6266 | US Airways | null | PrettyMommy86 | null | 0 | @USAirways #FAILINGYOURCUSTOMER ONE BY ONE | null | 2015-02-23 18:12:32 -0800 | null | null |
570,043,114,058,076,160 | negative | 1 | Late Flight | 1 | US Airways | null | tlawler28 | null | 0 | @USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously? | null | 2015-02-23 18:10:43 -0800 | null | Eastern Time (US & Canada) |
570,042,796,624,777,200 | negative | 1 | Customer Service Issue | 0.6733 | US Airways | null | chuckbaker5 | null | 1 | @USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow. | null | 2015-02-23 18:09:28 -0800 | null | null |
570,038,112,166,002,700 | negative | 1 | Flight Booking Problems | 0.6764 | US Airways | null | PrettyMommy86 | null | 0 | @USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers | null | 2015-02-23 17:50:51 -0800 | null | null |
570,037,369,841,135,600 | positive | 0.3709 | null | 0 | US Airways | null | kiasuchick | null | 0 | @USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights? | null | 2015-02-23 17:47:54 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,033,719,609,827,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MLasichak | null | 1 | @USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain | null | 2015-02-23 17:33:24 -0800 | Crofton, Maryland | null |
570,033,554,492,690,400 | negative | 1 | Late Flight | 1 | US Airways | null | RoxyShepherd | null | 1 | @USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola. | null | 2015-02-23 17:32:44 -0800 | New Orleans, LA | Atlantic Time (Canada) |
570,030,761,539,182,600 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | BernadetteGH | null | 0 | @USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening | null | 2015-02-23 17:21:38 -0800 | Earth | null |
570,030,590,466,121,700 | positive | 1 | null | null | US Airways | null | golfowens | null | 0 | @USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this? | [35.22177192, -80.92309308] | 2015-02-23 17:20:58 -0800 | Charleston, SC and the Earth | null |
570,030,173,300,658,200 | negative | 1 | Cancelled Flight | 0.3571 | US Airways | null | JulesMonacelli | null | 0 | @USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never. | null | 2015-02-23 17:19:18 -0800 | Rochester, NY | Eastern Time (US & Canada) |
570,030,083,093,729,300 | negative | 1 | Late Flight | 0.3441 | US Airways | null | madison_mason | null | 1 | @USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best | null | 2015-02-23 17:18:57 -0800 | null | Central Time (US & Canada) |
570,024,409,630,515,200 | neutral | 1 | null | null | US Airways | null | bbuck22 | null | 0 | @USAirways I sent email to customer.relations@aa.com. Will this work? | null | 2015-02-23 16:56:24 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,024,174,162,485,250 | negative | 1 | Bad Flight | 0.642 | US Airways | null | jkfreeman1 | null | 0 | @USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways. | null | 2015-02-23 16:55:28 -0800 | Southeastern United States | Central Time (US & Canada) |
570,023,602,793,238,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Ward1987M | null | 0 | @USAirways It's very difficult to work with Baggage claims when they don't answer the phone | null | 2015-02-23 16:53:12 -0800 | null | null |
570,023,318,251,642,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Wheres_Papi | null | 0 | @USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help | null | 2015-02-23 16:52:04 -0800 | USA | Eastern Time (US & Canada) |
570,022,626,724,220,900 | negative | 1 | Flight Attendant Complaints | 0.3846 | US Airways | null | BradleyPollock | null | 0 | @USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645 | null | 2015-02-23 16:49:19 -0800 | null | null |
570,021,943,899,877,400 | negative | 1 | Late Flight | 1 | US Airways | null | BradleyPollock | null | 0 | @USAirways not likely, flightaware says plane is still in Durango and hasn't departed. | null | 2015-02-23 16:46:36 -0800 | null | null |
570,021,485,466,685,440 | negative | 1 | Can't Tell | 0.6816 | US Airways | null | mitchsunderland | null | 0 | Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options. | null | 2015-02-23 16:44:47 -0800 | Florida Raised, NYC Based | London |
570,021,301,223,604,200 | neutral | 1 | null | null | US Airways | null | MenloZZPest | null | 0 | @USAirways Hi-i have a travel question. Could you please follow me so i can dm you? | null | 2015-02-23 16:44:03 -0800 | null | null |
570,020,147,827,752,960 | negative | 1 | Customer Service Issue | 0.6252 | US Airways | null | jasemccarty | null | 0 | @USAirways should, but didn’t. | null | 2015-02-23 16:39:28 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,020,023,630,057,500 | neutral | 0.6526 | null | 0 | US Airways | null | BradleyPollock | null | 0 | @USAirways just now but no general announcement | null | 2015-02-23 16:38:58 -0800 | null | null |
570,019,741,806,538,750 | neutral | 0.6866 | null | 0 | US Airways | null | PhilaCarService | null | 0 | @USAirways what's going on with US Airways flight 805? Why diverted to Charlotte? | null | 2015-02-23 16:37:51 -0800 | South Jersey | Eastern Time (US & Canada) |
570,019,623,078,383,600 | neutral | 0.6739 | null | 0 | US Airways | null | jasemccarty | null | 0 | @USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future. | null | 2015-02-23 16:37:23 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,019,459,244,691,460 | negative | 1 | Lost Luggage | 0.3708 | US Airways | null | maggie_randall | null | 1 | @USAirways i have been patient.. especially the first time. i will never fly with you again | null | 2015-02-23 16:36:44 -0800 | null | Quito |
570,019,234,505,474,050 | negative | 1 | Late Flight | 1 | US Airways | null | JMeszar | null | 0 | @USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible | null | 2015-02-23 16:35:50 -0800 | Bedford, NH | Eastern Time (US & Canada) |
570,018,892,031,991,800 | negative | 1 | Can't Tell | 1 | US Airways | null | bbuck22 | null | 0 | @USAirways I just want to be heard and to discuss the many issues on my trip | null | 2015-02-23 16:34:28 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,018,836,239,364,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BradleyPollock | null | 1 | @USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service. | null | 2015-02-23 16:34:15 -0800 | null | null |
570,017,568,964,132,860 | negative | 0.6307 | Can't Tell | 0.6307 | US Airways | null | jasemccarty | null | 0 | @USAirways very embarrassing. | null | 2015-02-23 16:29:13 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,017,458,742,030,340 | negative | 1 | Flight Attendant Complaints | 0.6883 | US Airways | null | jasemccarty | null | 0 | @USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler. | null | 2015-02-23 16:28:47 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,015,794,387,685,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | Gregm528 | null | 0 | @USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this? | null | 2015-02-23 16:22:10 -0800 | NY | Eastern Time (US & Canada) |
570,015,715,530,395,650 | negative | 1 | Late Flight | 1 | US Airways | null | FaknilO | null | 0 | @USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs | null | 2015-02-23 16:21:51 -0800 | New Mexico | Mountain Time (US & Canada) |
570,015,470,570,639,360 | negative | 1 | Late Flight | 1 | US Airways | null | jasemccarty | null | 0 | @USAirways and despite tailwind… Will still be Late Flight. | null | 2015-02-23 16:20:53 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,015,373,447,159,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | bbuck22 | null | 0 | @USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD | null | 2015-02-23 16:20:30 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,015,223,408,668,700 | positive | 0.3449 | null | 0 | US Airways | null | maria_sangria | null | 0 | @USAirways Thanks! Sent you DM re: baggage issues. | null | 2015-02-23 16:19:54 -0800 | null | Mountain Time (US & Canada) |
570,013,961,808,187,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | maggie_randall | null | 1 | @USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them. | null | 2015-02-23 16:14:53 -0800 | null | Quito |
570,013,535,696,232,450 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | jasemccarty | null | 0 | @USAirways and yet the Flight Attendant argued with me over Exec Plat benefits... | null | 2015-02-23 16:13:11 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,013,472,093,642,750 | negative | 1 | Customer Service Issue | 0.3733 | US Airways | null | pisanijoe | null | 0 | @USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4 | null | 2015-02-23 16:12:56 -0800 | null | null |
570,012,789,479,055,360 | negative | 0.6712 | Late Flight | 0.6712 | US Airways | null | theF4rns | null | 0 | @USAirways has me on my toes whether I'm going to make my flight back to Boston tonight | null | 2015-02-23 16:10:13 -0800 | USA | Eastern Time (US & Canada) |
570,012,549,631,975,400 | negative | 0.6762 | Customer Service Issue | 0.6762 | US Airways | null | bellaljoseph | null | 0 | @USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude | null | 2015-02-23 16:09:16 -0800 | citizen of the world | Arizona |
570,012,421,345,005,600 | neutral | 0.6526 | null | 0 | US Airways | null | rkaradi | null | 0 | @USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused | null | 2015-02-23 16:08:46 -0800 | null | null |
570,012,047,917,908,000 | negative | 1 | Late Flight | 1 | US Airways | null | urimiscott | null | 0 | @USAirways Yes, ground crew finally showed up so plane could depart very Late Flight. | null | 2015-02-23 16:07:17 -0800 | Rhode Island | Eastern Time (US & Canada) |
570,011,533,205,336,060 | negative | 0.6768 | Late Flight | 0.3434 | US Airways | null | rgarrets | null | 0 | @USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold? | null | 2015-02-23 16:05:14 -0800 | philadephia, pa | null |
570,011,088,508,604,400 | neutral | 1 | null | null | US Airways | null | joyadventuremom | null | 0 | @USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you. | null | 2015-02-23 16:03:28 -0800 | null | null |
570,010,979,074,834,400 | neutral | 0.695 | null | 0 | US Airways | null | Tai00 | null | 0 | @USAirways I need to email customer service for help and a question, can you please provide the email address? | null | 2015-02-23 16:03:02 -0800 | null | Eastern Time (US & Canada) |
570,010,973,047,795,700 | neutral | 0.7083 | null | 0 | US Airways | null | VincesViews | null | 0 | @USAirways @VincesViews there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy | null | 2015-02-23 16:03:00 -0800 | San Jose, Ca | Eastern Time (US & Canada) |
570,009,630,786,453,500 | neutral | 1 | null | null | US Airways | null | Tai00 | null | 0 | @USAirways can you help me out? | null | 2015-02-23 15:57:40 -0800 | null | Eastern Time (US & Canada) |
570,009,129,579,900,900 | negative | 1 | Flight Attendant Complaints | 0.6882 | US Airways | null | jasemccarty | null | 0 | @USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened. | null | 2015-02-23 15:55:41 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,008,684,413,104,100 | neutral | 1 | null | null | US Airways | null | Tai00 | null | 0 | @USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks. | null | 2015-02-23 15:53:55 -0800 | null | Eastern Time (US & Canada) |
570,007,761,355,980,800 | negative | 1 | Lost Luggage | 0.6941 | US Airways | null | Gregm528 | null | 1 | @USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability #disappointing | null | 2015-02-23 15:50:15 -0800 | NY | Eastern Time (US & Canada) |
570,007,297,927,221,250 | negative | 1 | Customer Service Issue | 0.6764 | US Airways | null | bbuck22 | null | 1 | @USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable | null | 2015-02-23 15:48:24 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,005,034,340,974,600 | positive | 0.6612 | null | 0 | US Airways | null | TessHackworthy | null | 0 | @USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy | null | 2015-02-23 15:39:25 -0800 | null | Central Time (US & Canada) |
570,005,004,012,138,500 | neutral | 1 | null | null | US Airways | null | flyidca | null | 0 | @usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr | null | 2015-02-23 15:39:17 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,004,421,352,001,540 | negative | 1 | Can't Tell | 1 | US Airways | null | monky797 | null | 0 | @USAirways I will never fly us airways again. | null | 2015-02-23 15:36:58 -0800 | null | null |
570,003,343,222,964,200 | negative | 0.6559 | Late Flight | 0.3333 | US Airways | null | jennliedel | null | 1 | @USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays | null | 2015-02-23 15:32:41 -0800 | null | Central Time (US & Canada) |
570,001,983,408,635,900 | neutral | 1 | null | null | US Airways | null | maria_sangria | null | 0 | @USAirways Can you follow, so I can DM you? | null | 2015-02-23 15:27:17 -0800 | null | Mountain Time (US & Canada) |
570,001,283,907,768,300 | negative | 1 | Late Flight | 1 | US Airways | null | zacktzane | null | 1 | @USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail | null | 2015-02-23 15:24:30 -0800 | null | null |
570,001,064,424,026,100 | negative | 0.6806 | Lost Luggage | 0.6806 | US Airways | null | MarshallSchwart | null | 0 | @USAirways yes, thanks but took forever | null | 2015-02-23 15:23:38 -0800 | at the rink | null |
570,000,760,035,024,900 | negative | 0.6701 | Late Flight | 0.6701 | US Airways | null | jasemccarty | null | 0 | @USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news! | null | 2015-02-23 15:22:25 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
570,000,520,083,075,100 | negative | 1 | Cancelled Flight | 1 | US Airways | null | zacktzane | null | 0 | @USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05 | null | 2015-02-23 15:21:28 -0800 | null | null |
570,000,158,454,353,900 | negative | 0.6842 | Customer Service Issue | 0.6842 | US Airways | null | jasemccarty | null | 0 | @USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not? | null | 2015-02-23 15:20:02 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,999,956,796,444,700 | neutral | 0.6446 | null | 0 | US Airways | null | jasemccarty | null | 0 | @USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat. | null | 2015-02-23 15:19:14 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,997,350,493,663,200 | negative | 1 | Lost Luggage | 0.6596 | US Airways | null | hhagerty | null | 0 | @USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. | null | 2015-02-23 15:08:53 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,996,446,348,517,400 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | jasemccarty | null | 0 | @USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with. | null | 2015-02-23 15:05:17 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,993,444,342,534,140 | negative | 1 | Lost Luggage | 1 | US Airways | null | maggie_randall | null | 1 | @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice. | null | 2015-02-23 14:53:21 -0800 | null | Quito |
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