tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,993,393,767,460,860 | neutral | 1 | null | null | US Airways | null | tjelke | null | 0 | @USAirways but question : if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy | null | 2015-02-23 14:53:09 -0800 | Miami, Florida, USA | Eastern Time (US & Canada) |
569,992,662,779,961,340 | negative | 1 | Can't Tell | 0.3577 | US Airways | null | mitchsunderland | null | 0 | .@USAirways Have you just given up? | null | 2015-02-23 14:50:15 -0800 | Florida Raised, NYC Based | London |
569,992,620,744,708,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mitchsunderland | null | 1 | .@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME. | null | 2015-02-23 14:50:05 -0800 | Florida Raised, NYC Based | London |
569,992,532,123,258,900 | negative | 1 | Cancelled Flight | 0.6699 | US Airways | null | mitchsunderland | null | 0 | @USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA) | null | 2015-02-23 14:49:44 -0800 | Florida Raised, NYC Based | London |
569,992,414,653,362,200 | negative | 1 | Can't Tell | 0.3333 | US Airways | null | CapitalCam | null | 0 | @USAirways Your "moveup" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am... | null | 2015-02-23 14:49:16 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,992,362,728,005,600 | positive | 1 | null | null | US Airways | null | GEInteriors | null | 0 | Great management of @USAirways twitter account. Thank you. | null | 2015-02-23 14:49:03 -0800 | Philadelphia, PA USA | Central Time (US & Canada) |
569,992,234,801,737,700 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | hamervich | null | 0 | @USAirways why is it impossible to change / buy preferred seats via your app? | null | 2015-02-23 14:48:33 -0800 | null | null |
569,991,295,776,596,000 | neutral | 0.6659 | null | null | US Airways | null | tjelke | null | 0 | @USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage | null | 2015-02-23 14:44:49 -0800 | Miami, Florida, USA | Eastern Time (US & Canada) |
569,990,010,067,423,200 | neutral | 1 | null | null | US Airways | null | VincesViews | null | 0 | @USAirways can you priv chat to help chairman reroute | null | 2015-02-23 14:39:42 -0800 | San Jose, Ca | Eastern Time (US & Canada) |
569,989,999,963,213,800 | neutral | 1 | null | null | US Airways | null | HanlonBrothers | null | 0 | @USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7 | null | 2015-02-23 14:39:40 -0800 | Gold Coast, Australia | Brisbane |
569,989,745,503,297,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | SLKToday | null | 0 | @USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways | null | 2015-02-23 14:38:39 -0800 | Manchester | null |
569,989,322,641,936,400 | neutral | 1 | null | null | US Airways | null | VincesViews | null | 0 | @USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please. | null | 2015-02-23 14:36:59 -0800 | San Jose, Ca | Eastern Time (US & Canada) |
569,989,043,456,380,900 | negative | 1 | Customer Service Issue | 0.6526 | US Airways | null | mitchsunderland | null | 0 | @USAirways your airway is a joke. I have never dealt with worse service | null | 2015-02-23 14:35:52 -0800 | Florida Raised, NYC Based | London |
569,988,987,420,434,400 | negative | 1 | Customer Service Issue | 0.6491 | US Airways | null | mitchsunderland | null | 0 | @USAirways great. I just called your fucking phone number and she hung up on me | null | 2015-02-23 14:35:39 -0800 | Florida Raised, NYC Based | London |
569,987,511,830,904,800 | positive | 1 | null | null | US Airways | null | Taryn_Sunstrom | null | 0 | @USAirways IT HAS BEEN FOUND THANK YOU | null | 2015-02-23 14:29:47 -0800 | The Shire | Atlantic Time (Canada) |
569,987,452,334,690,300 | negative | 1 | Lost Luggage | 0.6771 | US Airways | null | Andyba25 | null | 0 | @USAirways @hhagerty that's a lie. | null | 2015-02-23 14:29:33 -0800 | South | null |
569,987,227,075,239,940 | neutral | 0.6637 | null | 0 | US Airways | null | jasemccarty | null | 0 | @USAirways also, can you explain why, when I checked in, on the US Airways site, & picked "Standby for 1st" I was not put on the list? | null | 2015-02-23 14:28:39 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,986,794,797,842,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Gregm528 | null | 1 | @USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews | null | 2015-02-23 14:26:56 -0800 | NY | Eastern Time (US & Canada) |
569,986,344,484,794,400 | negative | 1 | Lost Luggage | 0.6699 | US Airways | null | Gregm528 | null | 0 | @USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me. | null | 2015-02-23 14:25:09 -0800 | NY | Eastern Time (US & Canada) |
569,985,838,689,456,100 | negative | 1 | Cancelled Flight | 0.6939 | US Airways | null | ciaoholly | null | 0 | @USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls! | null | 2015-02-23 14:23:08 -0800 | NYC | null |
569,985,813,712,392,200 | negative | 1 | Cancelled Flight | 0.3584 | US Airways | null | suetrio | null | 0 | @USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat | null | 2015-02-23 14:23:02 -0800 | null | null |
569,985,760,482,365,440 | negative | 1 | Late Flight | 0.6641 | US Airways | null | jasemccarty | null | 0 | @USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time. | null | 2015-02-23 14:22:49 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,985,288,992,264,200 | negative | 1 | Customer Service Issue | 0.3561 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously | null | 2015-02-23 14:20:57 -0800 | Does it really matter | null |
569,985,270,415,818,750 | negative | 1 | Customer Service Issue | 0.7077 | US Airways | null | TheRachelBloom | null | 0 | @USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help! | null | 2015-02-23 14:20:52 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,985,084,348,104,700 | neutral | 0.6511 | null | 0 | US Airways | null | MBisTired | null | 0 | @USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach? | null | 2015-02-23 14:20:08 -0800 | null | null |
569,984,789,798,899,700 | positive | 1 | null | null | US Airways | null | FahadHassan | null | 0 | @USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united | null | 2015-02-23 14:18:58 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,984,789,673,078,800 | negative | 1 | Can't Tell | 0.6411 | US Airways | null | eozonian | null | 0 | @USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me. | null | 2015-02-23 14:18:58 -0800 | TLH | null |
569,984,178,764,308,500 | positive | 0.6814 | null | null | US Airways | null | Danye33 | null | 0 | @USAirways ok thanks | null | 2015-02-23 14:16:32 -0800 | null | Eastern Time (US & Canada) |
569,984,162,377,003,000 | negative | 1 | Customer Service Issue | 0.3395 | US Airways | null | tjelke | null | 0 | @USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded. | null | 2015-02-23 14:16:28 -0800 | Miami, Florida, USA | Eastern Time (US & Canada) |
569,983,587,572,789,250 | negative | 1 | Customer Service Issue | 1 | US Airways | null | acnewsguy | null | 0 | @USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten | null | 2015-02-23 14:14:11 -0800 | New Haven, CT | Mountain Time (US & Canada) |
569,982,742,198,251,500 | negative | 1 | Late Flight | 1 | US Airways | null | amy_lombard | null | 1 | @USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane | null | 2015-02-23 14:10:50 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,981,026,598,043,650 | neutral | 1 | null | null | US Airways | null | FahadHassan | null | 0 | @USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those? | null | 2015-02-23 14:04:01 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,981,015,378,112,500 | negative | 0.6632 | Customer Service Issue | 0.3474 | US Airways | null | jasemccarty | null | 0 | @USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH? | null | 2015-02-23 14:03:58 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,980,923,179,094,000 | positive | 0.6283 | null | null | US Airways | null | joyadventuremom | null | 0 | @USAirways I'll check it out when I get to the airport. Thanks. | null | 2015-02-23 14:03:36 -0800 | null | null |
569,980,771,424,976,900 | negative | 1 | Customer Service Issue | 0.3423 | US Airways | null | FahadHassan | null | 0 | @USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day. | null | 2015-02-23 14:03:00 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,980,561,344,897,000 | negative | 1 | Late Flight | 1 | US Airways | null | FahadHassan | null | 0 | @USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP | null | 2015-02-23 14:02:10 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,978,187,465,166,850 | positive | 1 | null | null | US Airways | null | DanKolbet | null | 0 | @USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos. | null | 2015-02-23 13:52:44 -0800 | Spokane, Washington | Pacific Time (US & Canada) |
569,977,263,191,662,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FahadHassan | null | 0 | @USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues. | null | 2015-02-23 13:49:03 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,976,848,786,034,700 | negative | 1 | Flight Booking Problems | 0.6912 | US Airways | null | joshahamilton | null | 0 | @USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines. | null | 2015-02-23 13:47:25 -0800 | Cali native now in Charlotte | Quito |
569,976,124,278,640,640 | negative | 1 | Flight Booking Problems | 0.6769 | US Airways | null | jasemccarty | null | 0 | @USAirways I checked in "Standby for 1st Class" only to find I am "not on the list". This merger is a pain. | null | 2015-02-23 13:44:32 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,975,515,974,656,000 | positive | 1 | null | null | US Airways | null | laxer1215 | null | 0 | @USAirways 4 great flights with no delays! Thank you! | null | 2015-02-23 13:42:07 -0800 | null | null |
569,975,508,756,267,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Danye33 | null | 0 | @USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous | null | 2015-02-23 13:42:05 -0800 | null | Eastern Time (US & Canada) |
569,973,204,263,034,900 | negative | 1 | Flight Booking Problems | 0.6858 | US Airways | null | ashtongr8z | null | 0 | @USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now. | null | 2015-02-23 13:32:56 -0800 | null | Alaska |
569,972,804,822,704,100 | negative | 1 | Can't Tell | 0.6407 | US Airways | null | joshahamilton | null | 0 | @USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600????? | null | 2015-02-23 13:31:20 -0800 | Cali native now in Charlotte | Quito |
569,972,558,218,440,700 | neutral | 0.6788 | null | 0 | US Airways | null | tjelke | null | 0 | @USAirways how does one downgrade a flight? | null | 2015-02-23 13:30:22 -0800 | Miami, Florida, USA | Eastern Time (US & Canada) |
569,972,447,329,574,900 | neutral | 1 | null | null | US Airways | null | smaguire2 | null | 0 | @USAirways I'm shutting my data off for the flight. I want some response by the time I land. You have 2 hours. | null | 2015-02-23 13:29:55 -0800 | null | Atlantic Time (Canada) |
569,972,250,385,862,660 | negative | 1 | Lost Luggage | 0.6723 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags | null | 2015-02-23 13:29:08 -0800 | Does it really matter | null |
569,971,550,008,573,950 | negative | 1 | Can't Tell | 0.6289 | US Airways | null | Andyba25 | null | 0 | @USAirways I will never fly @USAirways again | null | 2015-02-23 13:26:21 -0800 | South | null |
569,971,542,538,346,500 | negative | 0.6902 | Can't Tell | 0.6902 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road | null | 2015-02-23 13:26:19 -0800 | Does it really matter | null |
569,971,374,820,884,500 | negative | 1 | Lost Luggage | 0.35 | US Airways | null | smaguire2 | null | 0 | @USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock. | null | 2015-02-23 13:25:39 -0800 | null | Atlantic Time (Canada) |
569,971,233,351,213,060 | negative | 1 | Can't Tell | 0.6992 | US Airways | null | smaguire2 | null | 0 | @USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was | null | 2015-02-23 13:25:06 -0800 | null | Atlantic Time (Canada) |
569,970,977,368,645,600 | negative | 1 | Late Flight | 1 | US Airways | null | suetrio | null | 0 | @USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on. | null | 2015-02-23 13:24:05 -0800 | null | null |
569,970,853,334,650,900 | neutral | 1 | null | null | US Airways | null | smaguire2 | null | 0 | @USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a | null | 2015-02-23 13:23:35 -0800 | null | Atlantic Time (Canada) |
569,970,659,297,792,000 | positive | 0.6354 | null | null | US Airways | null | Jabis4 | null | 0 | @USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock... | null | 2015-02-23 13:22:49 -0800 | VT | Eastern Time (US & Canada) |
569,970,626,057,801,700 | neutral | 0.701 | null | 0 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home | null | 2015-02-23 13:22:41 -0800 | Does it really matter | null |
569,970,608,693,493,760 | negative | 1 | Customer Service Issue | 0.6444 | US Airways | null | smaguire2 | null | 0 | @USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me. | null | 2015-02-23 13:22:37 -0800 | null | Atlantic Time (Canada) |
569,970,518,381,744,100 | negative | 1 | Customer Service Issue | 0.6633 | US Airways | null | smaguire2 | null | 0 | @USAirways you are supposed to be in the business of belong customers; not humiliating them | null | 2015-02-23 13:22:15 -0800 | null | Atlantic Time (Canada) |
569,970,287,493,705,700 | negative | 1 | Flight Attendant Complaints | 0.3407 | US Airways | null | smaguire2 | null | 0 | @USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable. | null | 2015-02-23 13:21:20 -0800 | null | Atlantic Time (Canada) |
569,970,186,431,959,040 | negative | 1 | Can't Tell | 1 | US Airways | null | smaguire2 | null | 0 | @USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset | null | 2015-02-23 13:20:56 -0800 | null | Atlantic Time (Canada) |
569,970,117,154,484,200 | negative | 0.7021 | Late Flight | 0.3617 | US Airways | null | eatmyshorts2263 | null | 0 | @USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday. | null | 2015-02-23 13:20:40 -0800 | Carmen SanDiego | Eastern Time (US & Canada) |
569,969,714,245,431,300 | negative | 1 | Flight Attendant Complaints | 0.6736 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright | null | 2015-02-23 13:19:04 -0800 | Does it really matter | null |
569,969,506,740,674,560 | neutral | 1 | null | null | US Airways | null | NotClayManship | null | 0 | @USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48" | null | 2015-02-23 13:18:14 -0800 | Indianapolis | Quito |
569,969,386,062,266,400 | positive | 0.3503 | null | 0 | US Airways | null | KateDeLeal | null | 0 | @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer! | null | 2015-02-23 13:17:45 -0800 | null | null |
569,969,218,306,904,060 | negative | 1 | Flight Attendant Complaints | 0.6632 | US Airways | null | smaguire2 | null | 0 | @USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c | null | 2015-02-23 13:17:05 -0800 | null | Atlantic Time (Canada) |
569,969,062,228,439,040 | negative | 1 | Flight Attendant Complaints | 0.6527 | US Airways | null | smaguire2 | null | 0 | @USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off | null | 2015-02-23 13:16:28 -0800 | null | Atlantic Time (Canada) |
569,969,045,946,175,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | Taryn_Sunstrom | null | 0 | @USAirways what happens if it isn't located | null | 2015-02-23 13:16:24 -0800 | The Shire | Atlantic Time (Canada) |
569,968,886,227,050,500 | negative | 1 | Flight Attendant Complaints | 0.6792 | US Airways | null | smaguire2 | null | 0 | @USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me | null | 2015-02-23 13:15:46 -0800 | null | Atlantic Time (Canada) |
569,968,799,576,924,160 | neutral | 0.6922 | null | 0 | US Airways | null | charmellemaria | null | 0 | @USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight? | null | 2015-02-23 13:15:25 -0800 | mclean, va | null |
569,968,609,440,563,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time | null | 2015-02-23 13:14:40 -0800 | Does it really matter | null |
569,967,974,284,714,000 | negative | 1 | Customer Service Issue | 0.6682 | US Airways | null | josebenegas | null | 0 | @USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight | null | 2015-02-23 13:12:09 -0800 | null | Buenos Aires |
569,967,965,346,664,450 | neutral | 1 | null | null | US Airways | null | DavidAlfieWard | null | 0 | @USAirways hi guys, do you have a general enquires email address please? Thanks David. | null | 2015-02-23 13:12:07 -0800 | London UK & USA | null |
569,967,808,446,009,340 | negative | 1 | Customer Service Issue | 0.6805 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is. | null | 2015-02-23 13:11:29 -0800 | Does it really matter | null |
569,967,469,135,142,900 | negative | 1 | Late Flight | 0.3681 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before. | null | 2015-02-23 13:10:08 -0800 | Does it really matter | null |
569,966,745,982,791,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | KateDeLeal | null | 0 | @USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx. | null | 2015-02-23 13:07:16 -0800 | null | null |
569,966,073,304,522,750 | neutral | 1 | null | null | US Airways | null | putajerseyon | null | 0 | @USAirways following you now | null | 2015-02-23 13:04:35 -0800 | null | Eastern Time (US & Canada) |
569,964,627,305,603,100 | neutral | 1 | null | null | US Airways | null | putajerseyon | null | 0 | @USAirways sorry I didn't realize I wasn't following you | null | 2015-02-23 12:58:51 -0800 | null | Eastern Time (US & Canada) |
569,964,389,660,540,900 | negative | 1 | Customer Service Issue | 0.6575 | US Airways | null | TheVoiceofBrian | null | 0 | @USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople | null | 2015-02-23 12:57:54 -0800 | YouTube.com/VOiceofBrian | Central Time (US & Canada) |
569,963,395,652,280,300 | positive | 0.6889 | null | null | US Airways | null | farrellbone | null | 0 | @USAirways I made it! Thanks for the help! | null | 2015-02-23 12:53:57 -0800 | null | null |
569,962,709,057,298,400 | positive | 0.6989 | null | 0 | US Airways | null | ShawnHFoster | null | 0 | @USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed | null | 2015-02-23 12:51:13 -0800 | null | Central Time (US & Canada) |
569,961,481,455,976,450 | neutral | 0.6894 | null | 0 | US Airways | null | charmellemaria | null | 0 | @USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check? | [38.95804042, -77.26190063] | 2015-02-23 12:46:21 -0800 | mclean, va | null |
569,961,117,235,191,800 | negative | 0.6863 | Flight Booking Problems | 0.3493 | US Airways | null | Danye33 | null | 0 | @USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help | null | 2015-02-23 12:44:54 -0800 | null | Eastern Time (US & Canada) |
569,961,070,519,050,240 | negative | 1 | Late Flight | 1 | US Airways | null | Jabis4 | null | 0 | @USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down! | null | 2015-02-23 12:44:43 -0800 | VT | Eastern Time (US & Canada) |
569,960,904,852,312,060 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got. | null | 2015-02-23 12:44:03 -0800 | Does it really matter | null |
569,960,704,717,008,900 | negative | 1 | Lost Luggage | 0.6494 | US Airways | null | Taryn_Sunstrom | null | 0 | @USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly. | null | 2015-02-23 12:43:16 -0800 | The Shire | Atlantic Time (Canada) |
569,960,575,792,504,800 | neutral | 1 | null | null | US Airways | null | AshMichelle831 | null | 0 | @USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it? | null | 2015-02-23 12:42:45 -0800 | null | Eastern Time (US & Canada) |
569,960,024,455,454,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Bachelorsaurus | null | 0 | @USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would. | null | 2015-02-23 12:40:33 -0800 | Arlington, VA | Quito |
569,959,975,566,467,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready | null | 2015-02-23 12:40:22 -0800 | Does it really matter | null |
569,959,415,433,965,600 | negative | 0.6702 | Flight Attendant Complaints | 0.6702 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short | null | 2015-02-23 12:38:08 -0800 | Does it really matter | null |
569,959,393,917,149,200 | negative | 0.6436 | Customer Service Issue | 0.3465 | US Airways | null | letyak | null | 0 | @USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down. | null | 2015-02-23 12:38:03 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,959,365,236,690,940 | negative | 1 | Bad Flight | 0.4039 | US Airways | null | joyadventuremom | null | 0 | @USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today. | null | 2015-02-23 12:37:56 -0800 | null | null |
569,958,552,493,793,300 | negative | 1 | Lost Luggage | 1 | US Airways | null | jessicadrew87 | null | 0 | @USAirways @CLTDouglas slowest baggage claim ever | null | 2015-02-23 12:34:42 -0800 | North Carolina | Eastern Time (US & Canada) |
569,958,301,443,739,650 | negative | 1 | Late Flight | 0.3444 | US Airways | null | FahadHassan | null | 0 | @USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility | null | 2015-02-23 12:33:43 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,957,315,568,394,240 | negative | 1 | Can't Tell | 0.6774 | US Airways | null | josebenegas | null | 0 | @USAirways too Late Flight. | null | 2015-02-23 12:29:47 -0800 | null | Buenos Aires |
569,956,170,393,194,500 | negative | 1 | Late Flight | 1 | US Airways | null | KingFilson | null | 0 | @USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again | null | 2015-02-23 12:25:14 -0800 | null | Central Time (US & Canada) |
569,956,147,433,574,400 | positive | 0.6774 | null | 0 | US Airways | null | redcat255 | null | 0 | @USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!) | null | 2015-02-23 12:25:09 -0800 | null | Eastern Time (US & Canada) |
569,952,376,473,301,000 | positive | 1 | null | null | US Airways | null | EmmaJLogue | null | 0 | @USAirways made it! Just! Huge relief - thanks for your help! | null | 2015-02-23 12:10:10 -0800 | null | Eastern Time (US & Canada) |
569,951,958,552,805,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that? | null | 2015-02-23 12:08:30 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,951,021,398,683,650 | negative | 1 | Customer Service Issue | 0.6722 | US Airways | null | putajerseyon | null | 0 | @usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times | null | 2015-02-23 12:04:47 -0800 | null | Eastern Time (US & Canada) |
569,950,785,859,145,700 | neutral | 1 | null | null | US Airways | null | DanielleWaugh | null | 0 | @USAirways It's 838. We boarded and we are waiting now to take off, hopefully. | [39.87010428, -75.2507858] | 2015-02-23 12:03:51 -0800 | Portland, Maine | Eastern Time (US & Canada) |
569,950,482,665,308,160 | positive | 1 | null | null | US Airways | null | EmmaJLogue | null | 0 | @USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-) | null | 2015-02-23 12:02:38 -0800 | null | Eastern Time (US & Canada) |
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