tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,950,215,513,497,600 | negative | 1 | Late Flight | 1 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr. | null | 2015-02-23 12:01:35 -0800 | null | null |
569,949,968,750,010,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | Taryn_Sunstrom | null | 0 | @USAirways you guys lost my luggage | null | 2015-02-23 12:00:36 -0800 | The Shire | Atlantic Time (Canada) |
569,949,405,136,232,450 | negative | 0.6417 | Late Flight | 0.3384 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr. | null | 2015-02-23 11:58:21 -0800 | null | null |
569,949,007,465,844,740 | negative | 0.6749 | Customer Service Issue | 0.3585 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances. | null | 2015-02-23 11:56:47 -0800 | null | null |
569,948,356,933,333,000 | negative | 0.6788 | Cancelled Flight | 0.6788 | US Airways | null | marvinatorsb | null | 0 | @USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline | null | 2015-02-23 11:54:12 -0800 | null | null |
569,948,119,712,063,500 | negative | 0.6277 | Late Flight | 0.6277 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen! | null | 2015-02-23 11:53:15 -0800 | null | null |
569,947,283,846,004,740 | neutral | 0.6187 | null | 0 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. "Look, over there to the left!" Actual announcement. | null | 2015-02-23 11:49:56 -0800 | null | null |
569,947,048,574,758,900 | negative | 1 | Late Flight | 0.663 | US Airways | null | EATtoFUEL | null | 0 | @USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable | null | 2015-02-23 11:49:00 -0800 | VA | null |
569,947,033,857,069,060 | neutral | 0.6582 | null | 0 | US Airways | null | AnnaIntheCity | null | 0 | @USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception? | null | 2015-02-23 11:48:56 -0800 | Northern Virginia | Eastern Time (US & Canada) |
569,947,001,456,070,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | _leekinney | null | 0 | @USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x | null | 2015-02-23 11:48:48 -0800 | Philadelphia, PA | Quito |
569,946,740,855,582,700 | negative | 1 | Bad Flight | 0.6848 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment. | null | 2015-02-23 11:47:46 -0800 | null | null |
569,946,472,751,476,740 | negative | 1 | Late Flight | 1 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles. | null | 2015-02-23 11:46:42 -0800 | null | null |
569,945,501,166,133,250 | neutral | 0.7015 | null | 0 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.) | null | 2015-02-23 11:42:51 -0800 | null | null |
569,945,237,025,648,640 | negative | 1 | longlines | 0.6701 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 Uh oh, no gate. Now truck will come to us. | null | 2015-02-23 11:41:48 -0800 | null | null |
569,945,085,158,264,800 | negative | 0.6632 | Can't Tell | 0.3368 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 returned to gate to get "MEL" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone? | null | 2015-02-23 11:41:12 -0800 | null | null |
569,944,996,616,351,740 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Jess_Yoga | null | 0 | @USAirways I spent an hour on the phone with them and got no where at all | null | 2015-02-23 11:40:50 -0800 | Wherever my breath takes me | Atlantic Time (Canada) |
569,944,514,137,362,400 | negative | 1 | Bad Flight | 1 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment. | null | 2015-02-23 11:38:55 -0800 | null | null |
569,944,182,011,379,700 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard. | null | 2015-02-23 11:37:36 -0800 | null | null |
569,943,857,418,399,740 | negative | 1 | Customer Service Issue | 0.6772 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods. | null | 2015-02-23 11:36:19 -0800 | null | null |
569,943,774,253,621,250 | negative | 1 | Bad Flight | 0.684 | US Airways | null | ac_choplick | null | 0 | @USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq | null | 2015-02-23 11:35:59 -0800 | null | Hawaii |
569,943,434,536,091,650 | negative | 1 | Flight Attendant Complaints | 0.6723 | US Airways | null | Blasterjaxx | null | 1 | @USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity... | null | 2015-02-23 11:34:38 -0800 | TotalWorldJaxxination | null |
569,943,345,000,280,060 | negative | 0.652 | Late Flight | 0.342 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange. | null | 2015-02-23 11:34:17 -0800 | null | null |
569,943,328,701,095,940 | negative | 1 | Late Flight | 1 | US Airways | null | KingFilson | null | 0 | @USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing | null | 2015-02-23 11:34:13 -0800 | null | Central Time (US & Canada) |
569,943,090,766,721,000 | neutral | 0.6729 | null | 0 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand. | null | 2015-02-23 11:33:16 -0800 | null | null |
569,942,656,522,047,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BriRose16 | null | 0 | @USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back | null | 2015-02-23 11:31:32 -0800 | Baltimore, MD | null |
569,942,569,951,600,640 | negative | 1 | Bad Flight | 0.3499 | US Airways | null | Bachelorsaurus | null | 0 | @USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules. | null | 2015-02-23 11:31:12 -0800 | Arlington, VA | Quito |
569,941,616,649,244,700 | negative | 1 | Customer Service Issue | 0.6532 | US Airways | null | FahadHassan | null | 0 | @USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK | null | 2015-02-23 11:27:25 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,941,050,002,972,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MediatorTerry | null | 0 | @USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward. | null | 2015-02-23 11:25:09 -0800 | null | null |
569,940,989,403,635,700 | negative | 1 | Late Flight | 1 | US Airways | null | EmmaJLogue | null | 0 | @USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please! | null | 2015-02-23 11:24:55 -0800 | null | Eastern Time (US & Canada) |
569,940,889,591,795,700 | negative | 1 | Can't Tell | 0.3662 | US Airways | null | thomashoward88 | null | 0 | @USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box. | null | 2015-02-23 11:24:31 -0800 | null | null |
569,940,462,678,749,200 | negative | 0.7128 | Late Flight | 0.7128 | US Airways | null | EmmaJLogue | null | 0 | @USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac? | null | 2015-02-23 11:22:49 -0800 | null | Eastern Time (US & Canada) |
569,939,368,598,753,300 | negative | 1 | Late Flight | 0.7118 | US Airways | null | Mister617 | null | 0 | @USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy | [42.2822248, -71.0378408] | 2015-02-23 11:18:29 -0800 | @Mister617 follows you | Quito |
569,939,301,301,153,800 | negative | 0.6563 | Customer Service Issue | 0.3437 | US Airways | null | putajerseyon | null | 0 | @usairways really need help asap, so please make it quick. Thx. | null | 2015-02-23 11:18:13 -0800 | null | Eastern Time (US & Canada) |
569,939,286,935,674,900 | negative | 1 | Customer Service Issue | 0.3422 | US Airways | null | juliebartz | null | 0 | @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA | null | 2015-02-23 11:18:09 -0800 | Shawano WI | Central Time (US & Canada) |
569,938,945,871,626,240 | negative | 1 | Lost Luggage | 1 | US Airways | null | putajerseyon | null | 0 | @usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me. | null | 2015-02-23 11:16:48 -0800 | null | Eastern Time (US & Canada) |
569,938,939,122,991,100 | negative | 1 | Late Flight | 0.6492 | US Airways | null | B_Flight5508 | null | 0 | @USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go. | null | 2015-02-23 11:16:46 -0800 | null | Eastern Time (US & Canada) |
569,938,672,935,546,900 | negative | 1 | Cancelled Flight | 0.3491 | US Airways | null | KyleHanagami | null | 0 | @USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them. | null | 2015-02-23 11:15:43 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,938,487,920,566,300 | negative | 1 | Lost Luggage | 0.6528 | US Airways | null | johnhughesrocks | null | 0 | @USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. | null | 2015-02-23 11:14:59 -0800 | null | null |
569,938,470,589,718,500 | negative | 0.6615 | Bad Flight | 0.3409 | US Airways | null | DanKolbet | null | 0 | @usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need. | null | 2015-02-23 11:14:54 -0800 | Spokane, Washington | Pacific Time (US & Canada) |
569,938,119,060,955,140 | negative | 1 | Late Flight | 0.6617 | US Airways | null | DanKolbet | null | 0 | @USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground! | null | 2015-02-23 11:13:31 -0800 | Spokane, Washington | Pacific Time (US & Canada) |
569,937,457,837,273,100 | negative | 0.6667 | Can't Tell | 0.6667 | US Airways | null | FaknilO | null | 0 | @USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers. | [33.43588637, -111.99965664] | 2015-02-23 11:10:53 -0800 | New Mexico | Mountain Time (US & Canada) |
569,936,893,325,897,700 | negative | 1 | Late Flight | 1 | US Airways | null | FaknilO | null | 0 | @USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave. | [33.43824974, -111.99987573] | 2015-02-23 11:08:38 -0800 | New Mexico | Mountain Time (US & Canada) |
569,936,213,760,716,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FahadHassan | null | 0 | @USAirways anyone there to help? Still on hold... | null | 2015-02-23 11:05:56 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,935,818,783,125,500 | negative | 1 | Can't Tell | 0.361 | US Airways | null | Bachelorsaurus | null | 0 | @USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest. | null | 2015-02-23 11:04:22 -0800 | Arlington, VA | Quito |
569,935,639,539,425,300 | negative | 0.6613 | Late Flight | 0.6613 | US Airways | null | reverendvelvet | null | 0 | @USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX. | null | 2015-02-23 11:03:40 -0800 | Houston TX | Mountain Time (US & Canada) |
569,935,531,213,086,700 | negative | 0.6669 | Customer Service Issue | 0.3532 | US Airways | null | Jess_Yoga | null | 0 | @USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given. | null | 2015-02-23 11:03:14 -0800 | Wherever my breath takes me | Atlantic Time (Canada) |
569,935,522,497,478,660 | negative | 1 | Customer Service Issue | 0.6832 | US Airways | null | aepleiss | null | 0 | @USAirways flights & "customer relations" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE | null | 2015-02-23 11:03:12 -0800 | null | null |
569,934,782,643,224,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Whitncam | null | 0 | @USAirways sitting here in PHL with all of your rude Customer Service Agents! | null | 2015-02-23 11:00:15 -0800 | null | null |
569,933,275,436,707,840 | negative | 1 | Late Flight | 1 | US Airways | null | meganpberger | null | 0 | @USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry | null | 2015-02-23 10:54:16 -0800 | null | Quito |
569,932,287,380,467,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FahadHassan | null | 0 | @USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm. | null | 2015-02-23 10:50:20 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,932,207,311,048,700 | negative | 1 | Late Flight | 0.6733 | US Airways | null | jsjonker | null | 0 | @USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information. | null | 2015-02-23 10:50:01 -0800 | null | null |
569,930,403,106,172,900 | negative | 0.6759 | Flight Booking Problems | 0.3545 | US Airways | null | Bachelorsaurus | null | 0 | @USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA. | null | 2015-02-23 10:42:51 -0800 | Arlington, VA | Quito |
569,930,292,024,221,700 | negative | 1 | Late Flight | 1 | US Airways | null | RuthieSeale | null | 0 | @USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time. | null | 2015-02-23 10:42:25 -0800 | Aldie va | null |
569,930,199,036,497,900 | positive | 1 | null | null | US Airways | null | Blasterjaxx | null | 9 | @USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍 | null | 2015-02-23 10:42:02 -0800 | TotalWorldJaxxination | null |
569,929,945,331,449,860 | negative | 1 | Bad Flight | 0.6688 | US Airways | null | Bachelorsaurus | null | 0 | @USAirways usually "sorry" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk. | null | 2015-02-23 10:41:02 -0800 | Arlington, VA | Quito |
569,929,134,639,611,900 | negative | 0.6837 | Late Flight | 0.3585 | US Airways | null | nhbonedoc | null | 0 | @USAirways don't worry. Used own initiative and arriving much earlier than you planned for me | null | 2015-02-23 10:37:49 -0800 | null | null |
569,928,540,004,753,400 | negative | 0.6966 | Can't Tell | 0.6966 | US Airways | null | ecgetty | null | 0 | @USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits | null | 2015-02-23 10:35:27 -0800 | wilmington, nc | Eastern Time (US & Canada) |
569,926,843,853,185,000 | negative | 1 | Bad Flight | 0.6484 | US Airways | null | marvinatorsb | null | 0 | @USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight | null | 2015-02-23 10:28:42 -0800 | null | null |
569,926,412,234,326,000 | neutral | 1 | null | null | US Airways | null | athenatrigal | null | 0 | @USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday? | null | 2015-02-23 10:27:00 -0800 | null | Eastern Time (US & Canada) |
569,926,031,542,345,700 | negative | 1 | Customer Service Issue | 0.6598 | US Airways | null | marvinatorsb | null | 0 | @USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service | null | 2015-02-23 10:25:29 -0800 | null | null |
569,925,709,025,509,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | Ward1987M | null | 0 | @USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways | null | 2015-02-23 10:24:12 -0800 | null | null |
569,923,242,015,764,500 | positive | 1 | null | null | US Airways | null | electromail | null | 0 | @USAirways They were breathing very heavily. but were super helpful. Thank you. | null | 2015-02-23 10:14:24 -0800 | Watching @Interpol somewhere | Amsterdam |
569,923,163,259,318,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | electromail | null | 0 | @USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody... | null | 2015-02-23 10:14:05 -0800 | Watching @Interpol somewhere | Amsterdam |
569,922,365,322,338,300 | positive | 0.6513 | null | 0 | US Airways | null | lulainlife | null | 0 | @USAirways okay, great. Thank you! | null | 2015-02-23 10:10:55 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,921,842,204,565,500 | negative | 1 | Late Flight | 0.6723 | US Airways | null | nhbonedoc | null | 0 | @USAirways now my rebooked connection is delayed. | null | 2015-02-23 10:08:50 -0800 | null | null |
569,921,840,904,327,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | Andyba25 | null | 0 | @USAirways I am in meetings in California and have no luggage!! | null | 2015-02-23 10:08:50 -0800 | South | null |
569,921,757,647,212,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | johnhughesrocks | null | 0 | @USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered? | null | 2015-02-23 10:08:30 -0800 | null | null |
569,921,646,057,926,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | rapidtravelchai | null | 0 | @USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold | null | 2015-02-23 10:08:03 -0800 | null | Eastern Time (US & Canada) |
569,921,267,601,580,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | johnhughesrocks | null | 0 | @USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online? | null | 2015-02-23 10:06:33 -0800 | null | null |
569,920,484,856,475,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | taleson2wheels | null | 0 | @USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail | null | 2015-02-23 10:03:26 -0800 | null | null |
569,920,436,466,794,500 | negative | 0.6598 | Customer Service Issue | 0.6598 | US Airways | null | nhbonedoc | null | 0 | @USAirways how long for a reply | null | 2015-02-23 10:03:15 -0800 | null | null |
569,919,319,821,434,900 | neutral | 0.6809 | null | 0 | US Airways | null | mrpearson3rd | null | 0 | @USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details? | null | 2015-02-23 09:58:49 -0800 | null | null |
569,918,035,097,731,100 | positive | 1 | null | null | US Airways | null | FitzFrancis | null | 0 | @USAirways it was customer service like I have never seen before! Kudos to your organization. | null | 2015-02-23 09:53:42 -0800 | null | null |
569,917,765,676,601,340 | negative | 1 | Customer Service Issue | 0.6809 | US Airways | null | jonbrownmusic | null | 0 | @USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways | null | 2015-02-23 09:52:38 -0800 | New Orleans | null |
569,917,692,758,630,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | UrbanPranaYoga | null | 0 | @USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up | null | 2015-02-23 09:52:21 -0800 | Pittsburgh, PA | null |
569,917,431,059,099,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MustSeeItAll_ | null | 0 | @USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days | null | 2015-02-23 09:51:18 -0800 | NYC // LI | null |
569,916,586,682,945,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Andyba25 | null | 0 | @USAirways I called the number and they said no one is available to take my call...guys this is insane | null | 2015-02-23 09:47:57 -0800 | South | null |
569,914,295,854,739,460 | negative | 0.6575 | Customer Service Issue | 0.6575 | US Airways | null | jhughes1025 | null | 0 | .@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help? | null | 2015-02-23 09:38:51 -0800 | Washington DC | Alaska |
569,914,076,496,850,940 | negative | 1 | Cancelled Flight | 0.6714 | US Airways | null | EdPlotts | null | 0 | @USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time | null | 2015-02-23 09:37:58 -0800 | Philadelphia | Eastern Time (US & Canada) |
569,913,838,746,742,800 | neutral | 1 | null | null | US Airways | null | CatieKriewald | null | 0 | @USAirways contact via FB messages, Twitter DM or text? | null | 2015-02-23 09:37:02 -0800 | Stillwater, MN | Central Time (US & Canada) |
569,912,963,273,879,550 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CatieKriewald | null | 0 | @USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me? | null | 2015-02-23 09:33:33 -0800 | Stillwater, MN | Central Time (US & Canada) |
569,911,231,705,944,060 | negative | 1 | Customer Service Issue | 0.6596 | US Airways | null | Debbie_GBennett | null | 0 | @USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :( | null | 2015-02-23 09:26:40 -0800 | Indianapolis | Indiana (East) |
569,911,064,105,754,600 | negative | 1 | Late Flight | 1 | US Airways | null | nhbonedoc | null | 0 | @USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077 | null | 2015-02-23 09:26:00 -0800 | null | null |
569,910,971,222,892,540 | negative | 1 | Late Flight | 0.37 | US Airways | null | phillipfgo | null | 0 | @USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever. | null | 2015-02-23 09:25:38 -0800 | Cincinnati, OH | null |
569,910,571,686,088,700 | negative | 0.35 | Can't Tell | 0.35 | US Airways | null | JKlein126 | null | 0 | @USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best! | null | 2015-02-23 09:24:03 -0800 | null | null |
569,910,441,423,417,340 | neutral | 1 | null | null | US Airways | null | ColfaxCapital | null | 0 | @USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE | null | 2015-02-23 09:23:32 -0800 | 39.0708° N, 106.9886° W | Quito |
569,910,410,343,804,900 | neutral | 0.6593 | null | null | US Airways | null | jhughes1025 | null | 0 | @USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket! | null | 2015-02-23 09:23:24 -0800 | Washington DC | Alaska |
569,910,335,353,851,900 | neutral | 1 | null | null | US Airways | null | dtopler | null | 0 | @USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk! | null | 2015-02-23 09:23:07 -0800 | New York, NY | Eastern Time (US & Canada) |
569,909,641,129,402,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | bcruz1028 | null | 0 | @USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person... | null | 2015-02-23 09:20:21 -0800 | null | null |
569,909,232,696,483,840 | negative | 0.6875 | Customer Service Issue | 0.6875 | US Airways | null | electromail | null | 0 | @USAirways Your system is affected by the weather? | null | 2015-02-23 09:18:44 -0800 | Watching @Interpol somewhere | Amsterdam |
569,909,058,250,997,760 | positive | 1 | null | null | US Airways | null | The_BlueAnchor | null | 0 | @USAirways we called and were able to get rescheduled. Thank you for the quick responses today!! | null | 2015-02-23 09:18:02 -0800 | Dallas, TX | Central Time (US & Canada) |
569,908,805,724,712,960 | negative | 1 | Customer Service Issue | 0.3526 | US Airways | null | juliebartz | null | 0 | @USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating | null | 2015-02-23 09:17:02 -0800 | Shawano WI | Central Time (US & Canada) |
569,908,781,720,703,000 | negative | 0.6427 | Customer Service Issue | 0.6427 | US Airways | null | lulainlife | null | 0 | @USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates?? | null | 2015-02-23 09:16:56 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,907,782,108,839,940 | negative | 0.967 | Can't Tell | 0.8042 | US Airways | negative | mydulcebella | Can't Tell | 1 | @USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail | null | 2015-02-23 09:12:58 -0800 | Pennsylvania | Eastern Time (US & Canada) |
569,907,323,650,633,700 | neutral | 0.6563 | null | 0 | US Airways | null | therealcharlie | null | 0 | @USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks! | null | 2015-02-23 09:11:08 -0800 | Melbourne, Australia | Sydney |
569,906,167,947,898,900 | negative | 1 | Can't Tell | 1 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare} | null | 2015-02-23 09:06:33 -0800 | BK | null |
569,905,936,980,185,100 | negative | 1 | Customer Service Issue | 0.6736 | US Airways | null | daknadler | null | 1 | @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail | null | 2015-02-23 09:05:38 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,905,899,650,883,600 | negative | 0.685 | Lost Luggage | 0.685 | US Airways | null | Andyba25 | null | 1 | @USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning. | null | 2015-02-23 09:05:29 -0800 | South | null |
569,905,773,276,307,460 | negative | 1 | Lost Luggage | 0.6735 | US Airways | null | acnewsguy | null | 0 | @USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost | null | 2015-02-23 09:04:59 -0800 | New Haven, CT | Mountain Time (US & Canada) |
569,905,559,652,012,000 | negative | 1 | Flight Attendant Complaints | 0.6608 | US Airways | null | mydulcebella | null | 0 | @USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail | null | 2015-02-23 09:04:08 -0800 | Pennsylvania | Eastern Time (US & Canada) |
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