tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,904,589,010,575,360 | positive | 0.7059 | null | 0 | US Airways | null | steve_muns | null | 0 | @USAirways over the phone. I called the 6170 number and she picked up almost immediately. | null | 2015-02-23 09:00:16 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,903,725,449,322,500 | neutral | 0.6838 | null | null | US Airways | null | HutchinsJim | null | 0 | @USAirways @HutchinsJim Yes, I made the flight and got my workout in too. | null | 2015-02-23 08:56:51 -0800 | Carmel, IN | Atlantic Time (Canada) |
569,903,376,583,913,500 | positive | 0.6882 | null | null | US Airways | null | The_BlueAnchor | null | 0 | @USAirways 603 & 2705 DFW to PSP thank you! | null | 2015-02-23 08:55:27 -0800 | Dallas, TX | Central Time (US & Canada) |
569,902,284,710,084,600 | positive | 0.6392 | null | null | US Airways | null | ChrisClark09 | null | 0 | @USAirways 1899. Thanks | null | 2015-02-23 08:51:07 -0800 | Mentor/Columbus | Eastern Time (US & Canada) |
569,900,620,095,856,640 | negative | 0.6146 | Flight Booking Problems | 0.3125 | US Airways | null | cookyvonne | null | 0 | @USAirways what's going on with your website & mobile app??? Help!!! | null | 2015-02-23 08:44:30 -0800 | null | null |
569,899,859,995,693,060 | negative | 0.6391 | Can't Tell | 0.6391 | US Airways | null | MediatorTerry | null | 0 | @USAirways We have submitted the customer relations form and await your response! | null | 2015-02-23 08:41:29 -0800 | null | null |
569,899,859,161,026,560 | negative | 1 | Customer Service Issue | 1 | US Airways | null | electromail | null | 0 | @USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced. | null | 2015-02-23 08:41:29 -0800 | Watching @Interpol somewhere | Amsterdam |
569,899,709,734,752,260 | negative | 1 | Customer Service Issue | 0.6838 | US Airways | null | electromail | null | 0 | @USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on | null | 2015-02-23 08:40:53 -0800 | Watching @Interpol somewhere | Amsterdam |
569,899,203,339,657,200 | neutral | 0.6596 | null | 0 | US Airways | null | mattiasskovhoej | null | 0 | @USAirways Will you pick up your phone then? | null | 2015-02-23 08:38:52 -0800 | Danmark | Copenhagen |
569,899,102,198,206,460 | negative | 1 | Bad Flight | 0.3621 | US Airways | null | daknadler | null | 0 | @USAirways : Premier provider of missed connections! #usairwaysfail | null | 2015-02-23 08:38:28 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,898,346,036,404,200 | negative | 0.6739 | Customer Service Issue | 0.6739 | US Airways | null | TheRealChrisCin | null | 0 | @USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times | null | 2015-02-23 08:35:28 -0800 | Richmond, VA | Central Time (US & Canada) |
569,897,798,692,286,460 | negative | 1 | Bad Flight | 0.6478 | US Airways | null | StevenS_CG | null | 0 | @USAirways thanks for a subpar travel experience and it's not even over yet #stepitup | [33.43790009, -111.99746652] | 2015-02-23 08:33:18 -0800 | Carlsbad, CA | null |
569,897,573,294,743,550 | positive | 1 | null | null | US Airways | null | steve_muns | null | 0 | @USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks! | null | 2015-02-23 08:32:24 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,896,616,322,334,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | hannah_rose22 | null | 0 | @USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls | null | 2015-02-23 08:28:36 -0800 | Colorado | Mountain Time (US & Canada) |
569,896,241,196,339,200 | negative | 1 | Lost Luggage | 0.6743 | US Airways | null | Andyba25 | null | 0 | @USAirways no you call me. | null | 2015-02-23 08:27:06 -0800 | South | null |
569,895,538,910,498,800 | negative | 1 | Lost Luggage | 0.677 | US Airways | null | _Leycar | null | 0 | @USAirways they told me to call back Late Flightr | null | 2015-02-23 08:24:19 -0800 | null | Eastern Time (US & Canada) |
569,895,100,526,039,040 | negative | 1 | Flight Booking Problems | 0.6495 | US Airways | null | dan3598328 | null | 0 | @USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week. | null | 2015-02-23 08:22:34 -0800 | Hillsborough, New Jersey | Eastern Time (US & Canada) |
569,894,983,265,710,100 | neutral | 0.6696 | null | null | US Airways | null | The_BlueAnchor | null | 0 | @USAirways thank you, but it says the website is down | null | 2015-02-23 08:22:06 -0800 | Dallas, TX | Central Time (US & Canada) |
569,894,449,922,252,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | EmilyRadtke_99 | null | 0 | @USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule | null | 2015-02-23 08:19:59 -0800 | go central | null |
569,894,295,953,645,600 | negative | 1 | Late Flight | 0.3407 | US Airways | null | fcutitta | null | 0 | @USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr | [35.21843964, -80.94253029] | 2015-02-23 08:19:22 -0800 | Wayland, MA USA | Eastern Time (US & Canada) |
569,894,100,649,947,140 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ChrisClark09 | null | 2 | @USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there | null | 2015-02-23 08:18:36 -0800 | Mentor/Columbus | Eastern Time (US & Canada) |
569,894,035,797,753,860 | negative | 1 | Cancelled Flight | 0.6373 | US Airways | null | eozonian | null | 0 | @USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip. | null | 2015-02-23 08:18:20 -0800 | TLH | null |
569,893,878,536,527,900 | negative | 1 | Cancelled Flight | 1 | US Airways | null | steve_muns | null | 0 | @USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class. | null | 2015-02-23 08:17:43 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,893,554,753,040,400 | negative | 1 | Cancelled Flight | 1 | US Airways | null | steve_muns | null | 0 | @USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively? | null | 2015-02-23 08:16:26 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,892,553,690,124,300 | positive | 1 | null | null | US Airways | null | AraeB | null | 0 | @USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy! | null | 2015-02-23 08:12:27 -0800 | east coast | null |
569,892,413,235,294,200 | negative | 1 | Customer Service Issue | 0.6526 | US Airways | null | tannapistolis | null | 0 | @USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too | null | 2015-02-23 08:11:54 -0800 | null | Eastern Time (US & Canada) |
569,891,350,302,367,740 | negative | 1 | Cancelled Flight | 1 | US Airways | null | K31RRY | null | 0 | @USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight?? | null | 2015-02-23 08:07:40 -0800 | Sheffield | null |
569,891,260,405,665,800 | negative | 1 | Lost Luggage | 0.6555 | US Airways | null | CatieKriewald | null | 0 | @USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated. | null | 2015-02-23 08:07:19 -0800 | Stillwater, MN | Central Time (US & Canada) |
569,890,430,893,994,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | CatieKriewald | null | 0 | @USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed. | null | 2015-02-23 08:04:01 -0800 | Stillwater, MN | Central Time (US & Canada) |
569,890,311,608,111,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | acnewsguy | null | 0 | @USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com | null | 2015-02-23 08:03:32 -0800 | New Haven, CT | Mountain Time (US & Canada) |
569,890,309,624,082,400 | negative | 1 | Bad Flight | 0.7038 | US Airways | null | ThisGuyShaun | null | 0 | @USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. | null | 2015-02-23 08:03:32 -0800 | null | null |
569,890,152,832,749,600 | negative | 1 | Late Flight | 1 | US Airways | null | steve_muns | null | 0 | @USAirways or how about power outlets at your seat if you're gonna keep us siting here forever? | null | 2015-02-23 08:02:55 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,889,475,658,178,560 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BriRose16 | null | 0 | @USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me. | null | 2015-02-23 08:00:13 -0800 | Baltimore, MD | null |
569,888,762,982,850,560 | neutral | 0.6578 | null | 0 | US Airways | null | MustSeeItAll_ | null | 0 | @USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a # | null | 2015-02-23 07:57:23 -0800 | NYC // LI | null |
569,888,646,633,017,340 | negative | 1 | Late Flight | 1 | US Airways | null | Tasil2005 | null | 0 | @USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update. | null | 2015-02-23 07:56:56 -0800 | null | null |
569,887,957,810,864,100 | negative | 1 | Lost Luggage | 1 | US Airways | null | _Leycar | null | 0 | @USAirways but my bag is still missing | null | 2015-02-23 07:54:11 -0800 | null | Eastern Time (US & Canada) |
569,887,533,267,611,650 | negative | 0.8563 | Late Flight | 0.5938 | US Airways | negative | ConstanceSCHERE | Late Flight | 0 | @USAirways Seriously doubt that as I am still sitting inside at the gate. | [39.8805621, -75.23893393] | 2015-02-23 07:52:30 -0800 | Boston, MA | Atlantic Time (Canada) |
569,886,919,833,874,400 | negative | 1 | Customer Service Issue | 0.6826 | US Airways | null | dan3598328 | null | 0 | @USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher? | null | 2015-02-23 07:50:04 -0800 | Hillsborough, New Jersey | Eastern Time (US & Canada) |
569,886,537,128,632,300 | negative | 1 | Cancelled Flight | 0.6967 | US Airways | null | TheRealChrisCin | null | 0 | @USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer... | null | 2015-02-23 07:48:33 -0800 | Richmond, VA | Central Time (US & Canada) |
569,885,003,020,181,500 | neutral | 1 | null | null | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah | null | 2015-02-23 07:42:27 -0800 | BK | null |
569,884,559,380,238,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD | null | 2015-02-23 07:40:41 -0800 | BK | null |
569,884,071,758,835,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | eozonian | null | 0 | @USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer. | null | 2015-02-23 07:38:45 -0800 | TLH | null |
569,884,052,758,659,100 | negative | 1 | Can't Tell | 1 | US Airways | null | sydlisterney | null | 0 | @USAirways Strike Three!!! You guys suck!!! | null | 2015-02-23 07:38:40 -0800 | babynole'18 | Quito |
569,883,910,735,159,300 | negative | 1 | Cancelled Flight | 0.3441 | US Airways | null | jamescav25 | null | 0 | @USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun | null | 2015-02-23 07:38:06 -0800 | Des Moines, IA | null |
569,883,672,679,215,100 | negative | 0.716 | Flight Booking Problems | 0.3609 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1 | null | 2015-02-23 07:37:10 -0800 | BK | null |
569,883,558,749,335,550 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | adamrdodd | null | 0 | @USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited. | null | 2015-02-23 07:36:42 -0800 | Newark, DE | null |
569,883,376,041,250,800 | negative | 1 | Late Flight | 1 | US Airways | null | ezemanalyst | null | 0 | @USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap | null | 2015-02-23 07:35:59 -0800 | null | null |
569,883,285,989,531,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request | null | 2015-02-23 07:35:37 -0800 | BK | null |
569,882,980,992,335,900 | negative | 0.6987 | Customer Service Issue | 0.6987 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent | null | 2015-02-23 07:34:25 -0800 | BK | null |
569,882,442,129,133,600 | negative | 1 | Cancelled Flight | 1 | US Airways | null | Allmyvacations | null | 0 | @USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted | null | 2015-02-23 07:32:16 -0800 | Stafford VA | null |
569,882,324,713,783,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | K31RRY | null | 0 | @USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain! | null | 2015-02-23 07:31:48 -0800 | Sheffield | null |
569,881,123,741,937,660 | negative | 0.6522 | Flight Booking Problems | 0.337 | US Airways | null | bdaneu | null | 0 | @USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco | null | 2015-02-23 07:27:02 -0800 | null | Eastern Time (US & Canada) |
569,881,062,169,567,200 | negative | 1 | Late Flight | 1 | US Airways | null | _Leycar | null | 0 | @USAirways no my flight plans have been delayed until tuesday due to your computer crash | null | 2015-02-23 07:26:47 -0800 | null | Eastern Time (US & Canada) |
569,880,207,911,460,860 | negative | 1 | Late Flight | 0.6976 | US Airways | null | ConstanceSCHERE | null | 0 | @USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks! | null | 2015-02-23 07:23:24 -0800 | Boston, MA | Atlantic Time (Canada) |
569,880,100,218,544,100 | negative | 0.6507 | Bad Flight | 0.3275 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir "ma'am the doors close 10 mins prior to departure" "but I was here 20 mins before?!?" laughter from the 2 agents | null | 2015-02-23 07:22:58 -0800 | BK | null |
569,879,818,063,507,460 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir at 9:05am after the plane left: "why were there no agents and why were the doors closed so early?" | null | 2015-02-23 07:21:51 -0800 | BK | null |
569,879,601,784,041,500 | negative | 1 | Customer Service Issue | 0.3511 | US Airways | null | Isqrdisnegativ1 | null | 0 | @USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! | null | 2015-02-23 07:20:59 -0800 | null | null |
569,879,100,971,753,500 | negative | 1 | Can't Tell | 0.3617 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents | null | 2015-02-23 07:19:00 -0800 | BK | null |
569,878,754,551,599,100 | negative | 1 | Lost Luggage | 1 | US Airways | null | bcruz1028 | null | 0 | @USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. | null | 2015-02-23 07:17:37 -0800 | null | null |
569,878,117,583,622,140 | positive | 1 | null | null | US Airways | null | miscgal | null | 0 | @USAirways Thanks for the information! | null | 2015-02-23 07:15:05 -0800 | null | Tehran |
569,876,325,588,197,400 | neutral | 1 | null | null | US Airways | null | NathanOKIE | null | 0 | @USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport | null | 2015-02-23 07:07:58 -0800 | null | Hawaii |
569,874,973,021,622,300 | positive | 1 | null | null | US Airways | null | FitzFrancis | null | 0 | @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag! | null | 2015-02-23 07:02:35 -0800 | null | null |
569,874,944,282,234,900 | negative | 1 | Late Flight | 1 | US Airways | null | tjmurphy24_law | null | 0 | @USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast | null | 2015-02-23 07:02:29 -0800 | Terrace Park OH | null |
569,874,553,175,810,050 | negative | 1 | Customer Service Issue | 0.6923 | US Airways | null | MustSeeItAll_ | null | 0 | @USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles. | null | 2015-02-23 07:00:55 -0800 | NYC // LI | null |
569,873,968,175,259,650 | negative | 1 | Customer Service Issue | 0.68 | US Airways | null | jamescav25 | null | 0 | @USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this. | null | 2015-02-23 06:58:36 -0800 | Des Moines, IA | null |
569,873,190,190,600,200 | neutral | 0.6716 | null | 0 | US Airways | null | NathanOKIE | null | 0 | @USAirways @AmericanAir can someone help me with some travel issues today? | null | 2015-02-23 06:55:30 -0800 | null | Hawaii |
569,873,091,763,032,060 | negative | 1 | Late Flight | 0.672 | US Airways | null | ConstanceSCHERE | null | 0 | @USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable. | [39.88116058, -75.24031037] | 2015-02-23 06:55:07 -0800 | Boston, MA | Atlantic Time (Canada) |
569,871,932,251,729,900 | neutral | 1 | null | null | US Airways | null | LarrySandeen | null | 0 | @USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply. | [0.0, 0.0] | 2015-02-23 06:50:31 -0800 | Southeastern Pennsylvania USA | null |
569,870,924,410,970,100 | negative | 1 | Can't Tell | 0.6826 | US Airways | null | ashwatson3 | null | 0 | @USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly | null | 2015-02-23 06:46:30 -0800 | null | null |
569,870,657,246,404,600 | negative | 1 | Flight Attendant Complaints | 0.6869 | US Airways | null | ashwatson3 | null | 0 | @USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.. | null | 2015-02-23 06:45:27 -0800 | null | null |
569,870,445,710,671,900 | negative | 1 | Customer Service Issue | 0.676 | US Airways | null | LarrySandeen | null | 0 | @USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning. | [0.0, 0.0] | 2015-02-23 06:44:36 -0800 | Southeastern Pennsylvania USA | null |
569,870,442,388,983,800 | negative | 1 | Customer Service Issue | 0.6902 | US Airways | null | ashwatson3 | null | 0 | @USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date | null | 2015-02-23 06:44:35 -0800 | null | null |
569,870,374,638,235,650 | neutral | 0.6771 | null | 0 | US Airways | null | heatherjpitcher | null | 0 | @USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA | null | 2015-02-23 06:44:19 -0800 | null | Quito |
569,870,248,779,903,000 | negative | 1 | Cancelled Flight | 0.6866 | US Airways | null | ashwatson3 | null | 0 | @USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now.... | null | 2015-02-23 06:43:49 -0800 | null | null |
569,870,128,915,083,260 | negative | 1 | Customer Service Issue | 1 | US Airways | null | AFord1358 | null | 0 | @USAirways I've been on hold for 30 minutes and counting. #unacceptable | null | 2015-02-23 06:43:21 -0800 | null | Central Time (US & Canada) |
569,870,036,992,593,900 | negative | 1 | Cancelled Flight | 1 | US Airways | null | LarrySandeen | null | 0 | @USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM | [0.0, 0.0] | 2015-02-23 06:42:59 -0800 | Southeastern Pennsylvania USA | null |
569,870,007,368,331,260 | negative | 1 | Can't Tell | 0.352 | US Airways | null | ashwatson3 | null | 0 | @USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids | null | 2015-02-23 06:42:52 -0800 | null | null |
569,869,978,217,914,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | bcruz1028 | null | 0 | @USAirways Will tweet all day until I get
a live cust rep. I will make sure the world knows you don't care about your customers health. | null | 2015-02-23 06:42:45 -0800 | null | null |
569,869,163,029,762,050 | positive | 1 | null | null | US Airways | null | jcsolomons | null | 0 | @USAirways Thank you. | null | 2015-02-23 06:39:30 -0800 | Boston, MA | Quito |
569,867,947,130,421,250 | neutral | 0.6629 | null | 0 | US Airways | null | DonIrvine | null | 0 | @USAirways 4473. She just called to say it's a runway clearing problem of all things. | null | 2015-02-23 06:34:40 -0800 | Washington DC | Eastern Time (US & Canada) |
569,866,875,452,203,000 | negative | 1 | Late Flight | 1 | US Airways | null | ConstanceSCHERE | null | 0 | @USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again. | [39.88024969, -75.2363937] | 2015-02-23 06:30:25 -0800 | Boston, MA | Atlantic Time (Canada) |
569,866,461,172,387,840 | negative | 1 | Customer Service Issue | 0.6919 | US Airways | null | MeeestarCoke | null | 0 | @USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin... | null | 2015-02-23 06:28:46 -0800 | BK | null |
569,866,081,164,111,900 | neutral | 1 | null | null | US Airways | null | The_BlueAnchor | null | 0 | @USAirways will all flights out of DFW be Cancelled Flightled today? | null | 2015-02-23 06:27:16 -0800 | Dallas, TX | Central Time (US & Canada) |
569,865,823,415,902,200 | neutral | 1 | null | null | US Airways | null | ttorabisu | null | 0 | @USAirways can you add my KTN to an existing reservation? | null | 2015-02-23 06:26:14 -0800 | ATL | DTW | NRT | null |
569,865,637,666,930,700 | negative | 1 | longlines | 0.6708 | US Airways | null | macaliciousmac | null | 0 | @USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!! | null | 2015-02-23 06:25:30 -0800 | earth for now | Eastern Time (US & Canada) |
569,864,720,305,553,400 | negative | 0.6523 | Can't Tell | 0.6523 | US Airways | null | jcsolomons | null | 0 | @USAirways I will. Is it down or is just me? | null | 2015-02-23 06:21:51 -0800 | Boston, MA | Quito |
569,863,183,961,165,800 | neutral | 0.6775 | null | 0 | US Airways | null | BSmithwood | null | 0 | @USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary? | null | 2015-02-23 06:15:45 -0800 | Boston, MA | null |
569,862,572,540,878,850 | positive | 1 | null | null | US Airways | null | JOHN_TURNER_JR | null | 0 | @USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService | null | 2015-02-23 06:13:19 -0800 | Mobile, Alabama, US | Central Time (US & Canada) |
569,861,759,240,171,500 | positive | 1 | null | null | US Airways | null | jsilver76 | null | 0 | @USAirways Thanks! | null | 2015-02-23 06:10:05 -0800 | null | Eastern Time (US & Canada) |
569,860,355,746,213,900 | negative | 1 | Can't Tell | 0.378 | US Airways | null | JKlein126 | null | 4 | @USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight | null | 2015-02-23 06:04:30 -0800 | null | null |
569,857,037,477,158,900 | negative | 1 | Can't Tell | 0.6732 | US Airways | null | StephanSDalal | null | 0 | @USAirways: I relied on US Airways, and that was my mistake. Awful customer experience. | null | 2015-02-23 05:51:19 -0800 | null | null |
569,856,874,604,048,400 | negative | 1 | Customer Service Issue | 0.6952 | US Airways | null | jcsolomons | null | 0 | @USAirways Thank you. The website crashing for me. | null | 2015-02-23 05:50:40 -0800 | Boston, MA | Quito |
569,854,370,726,064,100 | negative | 1 | Cancelled Flight | 0.3373 | US Airways | null | XtianinNYC | null | 0 | @USAirways. On hold 2hrs after my flight was Cancelled Flightled & "Anthony" was beyond rude and not helpful! @AmericanAir they're weighing you down. | null | 2015-02-23 05:40:44 -0800 | null | Eastern Time (US & Canada) |
569,852,380,327,612,400 | negative | 1 | Late Flight | 1 | US Airways | null | corybronze | null | 0 | @USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight." | null | 2015-02-23 05:32:49 -0800 | null | null |
569,850,182,784,966,660 | positive | 1 | null | null | US Airways | null | TeaMontgomery | null | 0 | @USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service | null | 2015-02-23 05:24:05 -0800 | Nube de la Reign | Eastern Time (US & Canada) |
569,849,295,786,127,360 | negative | 0.6452 | Can't Tell | 0.6452 | US Airways | null | daknadler | null | 0 | @USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail | null | 2015-02-23 05:20:34 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,849,281,533,874,200 | neutral | 0.7006 | null | 0 | US Airways | null | LaurenCarrot | null | 0 | @USAirways I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA | [33.6424884, -84.4325976] | 2015-02-23 05:20:30 -0800 | Your Dreams | null |
569,848,398,129,565,700 | negative | 1 | Lost Luggage | 0.6609 | US Airways | null | klink1015 | null | 0 | @USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me! | null | 2015-02-23 05:17:00 -0800 | New York | null |
569,846,619,996,360,700 | neutral | 1 | null | null | US Airways | null | Plopadiddy | null | 0 | @USAirways I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!! | null | 2015-02-23 05:09:56 -0800 | null | Hawaii |
569,844,919,617,101,800 | neutral | 1 | null | null | US Airways | null | jsilver76 | null | 0 | @USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST? | null | 2015-02-23 05:03:10 -0800 | null | Eastern Time (US & Canada) |
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