tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,844,782,702,338,050 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MadameMoodle | null | 0 | @USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg | [21.15194085, -86.82443877] | 2015-02-23 05:02:38 -0800 | Sacramento, CA 95864 | Pacific Time (US & Canada) |
569,844,191,938,908,160 | neutral | 0.6421 | null | 0 | US Airways | null | daknadler | null | 0 | @USAirways : Maybe You Should Drive #usairwaysfail | null | 2015-02-23 05:00:17 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,843,749,230,133,250 | negative | 0.6458 | Can't Tell | 0.6458 | US Airways | null | daknadler | null | 1 | @USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail | null | 2015-02-23 04:58:31 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,843,142,830,071,800 | neutral | 0.6458 | null | null | US Airways | null | PeterPiatetsky | null | 0 | @USAirways thank you for the apology | null | 2015-02-23 04:56:07 -0800 | Nebraska | Eastern Time (US & Canada) |
569,842,257,588,846,600 | negative | 0.6713 | Customer Service Issue | 0.6713 | US Airways | null | jcsolomons | null | 0 | @USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply. | null | 2015-02-23 04:52:36 -0800 | Boston, MA | Quito |
569,841,949,185,839,100 | negative | 1 | Late Flight | 1 | US Airways | null | daknadler | null | 0 | @USAirways We take Late Flight to a whole new level! | null | 2015-02-23 04:51:22 -0800 | Jacksonville | Eastern Time (US & Canada) |
569,837,569,392,967,700 | positive | 1 | null | null | US Airways | null | hegshmeg | null | 0 | “@USAirways: @hegshmeg O” thank you for that elaborate response | null | 2015-02-23 04:33:58 -0800 | los angeles ca | Pacific Time (US & Canada) |
569,833,680,316,829,700 | negative | 1 | Can't Tell | 0.6702 | US Airways | null | pantsasnapkins | null | 0 | @USAirways You guys are screwing up my trip. Thanks for nothing. #lazy | null | 2015-02-23 04:18:31 -0800 | The Specific Ocean
| null |
569,832,968,954,499,100 | neutral | 0.6655 | null | 0 | US Airways | null | jcsolomons | null | 0 | @USAirways Is your refund system down? | null | 2015-02-23 04:15:41 -0800 | Boston, MA | Quito |
569,827,255,653,941,250 | negative | 1 | Lost Luggage | 0.6669 | US Airways | null | Keri_Everhart | null | 0 | @usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf | null | 2015-02-23 03:52:59 -0800 | NC, USA | Eastern Time (US & Canada) |
569,827,206,928,715,800 | neutral | 1 | null | null | US Airways | null | SmileyNthahood | null | 0 | That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t | null | 2015-02-23 03:52:47 -0800 | null | Pacific Time (US & Canada) |
569,825,936,788,598,800 | negative | 1 | Lost Luggage | 0.6806 | US Airways | null | Keri_Everhart | null | 0 | @usairways Why are we waiting 40 min so far for our luggage??? #wannagohome | null | 2015-02-23 03:47:44 -0800 | NC, USA | Eastern Time (US & Canada) |
569,825,133,705,216,000 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | KAhax | null | 0 | @USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail | [40.49569523, -80.24513477] | 2015-02-23 03:44:33 -0800 | null | null |
569,824,422,279,950,340 | negative | 0.6699 | Customer Service Issue | 0.3411 | US Airways | null | earthXplorer | null | 1 | @USAirways hello??? Anyone there? | null | 2015-02-23 03:41:43 -0800 | Miami, Fl. USA | Eastern Time (US & Canada) |
569,822,645,065,093,100 | negative | 1 | Customer Service Issue | 0.6592 | US Airways | null | notmakefriends | null | 0 | @USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed | null | 2015-02-23 03:34:40 -0800 | Sherman Oaks, CA | Pacific Time (US & Canada) |
569,821,862,873,727,000 | negative | 0.6679 | Bad Flight | 0.6679 | US Airways | null | Peakway3 | null | 0 | @USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline | null | 2015-02-23 03:31:33 -0800 | North Carolina | null |
569,820,790,905,970,700 | negative | 1 | Late Flight | 0.6875 | US Airways | null | sheilafmaguire | null | 0 | @USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy | [36.11203645, -115.17712729] | 2015-02-23 03:27:17 -0800 | Scituate, MA | Eastern Time (US & Canada) |
569,817,859,406,352,400 | negative | 1 | Customer Service Issue | 0.6419 | US Airways | null | patrickcota5 | null | 0 | @USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!! | null | 2015-02-23 03:15:39 -0800 | null | null |
569,817,051,482,726,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | patrickcota5 | null | 0 | @USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help | null | 2015-02-23 03:12:26 -0800 | null | null |
569,815,690,531,758,100 | negative | 1 | Customer Service Issue | 0.3511 | US Airways | null | patrickcota5 | null | 0 | @USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else | null | 2015-02-23 03:07:01 -0800 | null | null |
569,815,061,440,679,940 | negative | 1 | Customer Service Issue | 0.6322 | US Airways | null | patrickcota5 | null | 0 | @USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise | null | 2015-02-23 03:04:31 -0800 | null | null |
569,810,990,189,191,200 | negative | 1 | Lost Luggage | 0.6587 | US Airways | null | BarrelAgedElle | null | 0 | @USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr | null | 2015-02-23 02:48:21 -0800 | Boston | Central Time (US & Canada) |
569,810,057,795,391,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | SophAustenSneak | null | 0 | @USAirways. wow, awful customer service. | null | 2015-02-23 02:44:38 -0800 | London | London |
569,802,676,914,909,200 | negative | 1 | Can't Tell | 1 | US Airways | null | tessabusenius | null | 0 | @USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it. | null | 2015-02-23 02:15:19 -0800 | Edmonton | null |
569,783,738,210,525,200 | negative | 0.7009 | Customer Service Issue | 0.7009 | US Airways | null | TravelingProf | null | 0 | @USAirways How many agents do you have working to handle the thousands of calls? | null | 2015-02-23 01:00:03 -0800 | Great Barrington, MA | Eastern Time (US & Canada) |
569,777,311,475,765,250 | positive | 1 | null | null | US Airways | null | Logunov_Daniil | null | 0 | @USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏 | null | 2015-02-23 00:34:31 -0800 | Russia, Россия | Abu Dhabi |
569,776,946,365,620,200 | negative | 1 | Late Flight | 1 | US Airways | null | earthXplorer | null | 0 | @USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you. | null | 2015-02-23 00:33:04 -0800 | Miami, Fl. USA | Eastern Time (US & Canada) |
569,775,147,919,372,300 | neutral | 0.6879 | null | null | US Airways | null | m_appel | null | 0 | @USAirways 4469, thank you for asking. | null | 2015-02-23 00:25:55 -0800 | Washington DC | Central Time (US & Canada) |
569,772,867,774,230,500 | negative | 1 | Customer Service Issue | 0.6559 | US Airways | null | rmb1213 | null | 0 | @USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!? | null | 2015-02-23 00:16:52 -0800 | Blackwood, NJ | Central Time (US & Canada) |
569,771,711,408,644,100 | positive | 1 | null | null | US Airways | null | jakenemmasmom | null | 0 | @USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us. | null | 2015-02-23 00:12:16 -0800 | null | null |
569,771,270,839,013,400 | negative | 1 | Late Flight | 1 | US Airways | null | jakenemmasmom | null | 0 | @USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait. | null | 2015-02-23 00:10:31 -0800 | null | null |
569,764,668,366,938,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TarpsTwin | null | 0 | @USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again. | [0.0, 0.0] | 2015-02-22 23:44:17 -0800 | Washington, DC | null |
569,763,137,819,267,100 | negative | 1 | Lost Luggage | 1 | US Airways | null | Andyba25 | null | 0 | @USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me. | null | 2015-02-22 23:38:12 -0800 | South | null |
569,762,394,169,221,100 | negative | 1 | Can't Tell | 1 | US Airways | null | rossj987 | null | 0 | @USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways | null | 2015-02-22 23:35:15 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,760,267,485,122,560 | negative | 1 | Late Flight | 0.666 | US Airways | null | JackieSeigel | null | 0 | @USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒 | null | 2015-02-22 23:26:48 -0800 | null | Central Time (US & Canada) |
569,760,231,846,072,300 | negative | 1 | Can't Tell | 0.3659 | US Airways | null | rossj987 | null | 0 | @USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable | null | 2015-02-22 23:26:39 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,760,128,343,220,200 | negative | 1 | Can't Tell | 0.6739 | US Airways | null | rossj987 | null | 0 | @USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore? | null | 2015-02-22 23:26:14 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,759,999,083,171,840 | negative | 0.6697 | Can't Tell | 0.3394 | US Airways | null | rossj987 | null | 0 | @USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :) | null | 2015-02-22 23:25:44 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,759,558,777,892,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mcarroll_ | null | 0 | @USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature. | null | 2015-02-22 23:23:59 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,759,459,632,750,600 | negative | 1 | Can't Tell | 0.3604 | US Airways | null | rossj987 | null | 0 | @USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR??? | null | 2015-02-22 23:23:35 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,759,330,662,109,200 | negative | 1 | Late Flight | 1 | US Airways | null | rossj987 | null | 0 | @USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN | null | 2015-02-22 23:23:04 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,759,291,839,803,400 | negative | 0.65 | Flight Booking Problems | 0.3609 | US Airways | null | pronetowander | null | 0 | @USAirways cannot add my frequent flyer number on your website. Can you help? | null | 2015-02-22 23:22:55 -0800 | null | null |
569,759,259,480,600,600 | negative | 1 | Customer Service Issue | 0.6894 | US Airways | null | rossj987 | null | 0 | @USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems? | null | 2015-02-22 23:22:47 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,759,131,143,262,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | rossj987 | null | 0 | @USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience | null | 2015-02-22 23:22:17 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,956,941,234,200 | negative | 1 | longlines | 0.658 | US Airways | null | rossj987 | null | 0 | @USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long? | null | 2015-02-22 23:21:35 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,821,310,017,540 | negative | 1 | Customer Service Issue | 0.6763 | US Airways | null | rossj987 | null | 0 | @USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line? | null | 2015-02-22 23:21:03 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,649,112,854,500 | negative | 0.6793 | Can't Tell | 0.6793 | US Airways | null | rossj987 | null | 0 | @USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia? | null | 2015-02-22 23:20:22 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,482,989,084,700 | negative | 1 | Customer Service Issue | 0.6904 | US Airways | null | rossj987 | null | 0 | @USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly. | null | 2015-02-22 23:19:42 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,349,354,340,350 | negative | 1 | Can't Tell | 0.3748 | US Airways | null | rossj987 | null | 0 | @USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on. | null | 2015-02-22 23:19:10 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,758,145,020,428,300 | negative | 1 | Can't Tell | 0.6882 | US Airways | null | rossj987 | null | 0 | @USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight. | null | 2015-02-22 23:18:22 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,977,785,184,260 | negative | 1 | longlines | 0.6714 | US Airways | null | rossj987 | null | 0 | @USAirways there's over 50 people in line and only one agent! | null | 2015-02-22 23:17:42 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,907,048,202,240 | negative | 1 | Customer Service Issue | 1 | US Airways | null | rossj987 | null | 0 | @USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour! | null | 2015-02-22 23:17:25 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,773,937,770,500 | negative | 0.6588 | Can't Tell | 0.6588 | US Airways | null | rossj987 | null | 1 | @USAirways Already planning my local boycott for Washington, D.C. Area. | null | 2015-02-22 23:16:53 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,651,539,660,800 | negative | 1 | Can't Tell | 1 | US Airways | null | rossj987 | null | 0 | @USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways. | null | 2015-02-22 23:16:24 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,363,797,757,950 | negative | 1 | Customer Service Issue | 1 | US Airways | null | rossj987 | null | 0 | @USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me! | null | 2015-02-22 23:15:15 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,234,260,942,850 | negative | 1 | Customer Service Issue | 0.6403 | US Airways | null | rossj987 | null | 0 | @USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service | null | 2015-02-22 23:14:44 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,757,094,166,994,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | rossj987 | null | 0 | @USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST! | null | 2015-02-22 23:14:11 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,754,180,883,247,100 | neutral | 0.695 | null | null | US Airways | null | mrmorganmusic | null | 0 | @USAirways @PDQuigley any progress? Good luck, Patrick! | null | 2015-02-22 23:02:36 -0800 | Conway, AR | Central Time (US & Canada) |
569,752,107,730,890,750 | positive | 0.6849 | null | null | US Airways | null | DavidHall1981 | null | 0 | @USAirways @landonschott he's fine, he really likes picking his own seat.... | null | 2015-02-22 22:54:22 -0800 | Adelaide, South Australia | Adelaide |
569,747,533,641,199,600 | negative | 1 | Can't Tell | 1 | US Airways | null | FallNightLights | null | 1 | @USAirways is the worst airline to ever travel with. | null | 2015-02-22 22:36:12 -0800 | Detroit - Hampton U. | Quito |
569,747,390,758,047,740 | negative | 1 | Can't Tell | 0.6605 | US Airways | null | FallNightLights | null | 0 | @USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled. | null | 2015-02-22 22:35:38 -0800 | Detroit - Hampton U. | Quito |
569,747,046,338,588,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | patrickcota5 | null | 0 | @USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!! | null | 2015-02-22 22:34:15 -0800 | null | null |
569,746,612,433,629,200 | negative | 0.6932 | Bad Flight | 0.3636 | US Airways | null | patrickcota5 | null | 0 | @USAirways now U horrible people say you have no where for her to sleep? | null | 2015-02-22 22:32:32 -0800 | null | null |
569,746,398,519,955,460 | negative | 1 | Lost Luggage | 1 | US Airways | null | patrickcota5 | null | 0 | @USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight | null | 2015-02-22 22:31:41 -0800 | null | null |
569,745,728,693,784,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CourtneyyKay | null | 0 | @USAirways the call hung up on me.. | null | 2015-02-22 22:29:01 -0800 | Michigan ➡️ Florida | Eastern Time (US & Canada) |
569,735,732,060,753,900 | negative | 1 | Customer Service Issue | 0.6605 | US Airways | null | JaimConn | null | 0 | @USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6 | null | 2015-02-22 21:49:18 -0800 | null | Eastern Time (US & Canada) |
569,734,884,396,302,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Alauric_21 | null | 0 | @USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!! | null | 2015-02-22 21:45:56 -0800 | ImInMiamiBitch | Central Time (US & Canada) |
569,734,868,344,684,540 | negative | 1 | Lost Luggage | 1 | US Airways | null | jillhelsel8 | null | 0 | @USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler | null | 2015-02-22 21:45:52 -0800 | null | null |
569,734,821,091,487,740 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lminboston | null | 0 | @USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL | null | 2015-02-22 21:45:41 -0800 | null | null |
569,731,306,092,961,800 | negative | 0.6632 | Customer Service Issue | 0.6632 | US Airways | null | SmileyNthahood | null | 0 | Number or email? That's the purpose of sending you a tweet? @USAirways | null | 2015-02-22 21:31:43 -0800 | null | Pacific Time (US & Canada) |
569,729,663,351,832,600 | positive | 1 | null | null | US Airways | null | abrykwall | null | 0 | @USAirways Thank you. I'll do that next time! | null | 2015-02-22 21:25:11 -0800 | RDU | Eastern Time (US & Canada) |
569,729,072,697,352,200 | negative | 1 | Customer Service Issue | 0.6533 | US Airways | null | CourtneyyKay | null | 0 | @USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly | null | 2015-02-22 21:22:50 -0800 | Michigan ➡️ Florida | Eastern Time (US & Canada) |
569,727,223,357,427,700 | negative | 1 | Late Flight | 1 | US Airways | null | ubanks | null | 0 | @USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline | null | 2015-02-22 21:15:29 -0800 | Philly Yo | Eastern Time (US & Canada) |
569,726,849,988,878,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | STPVRITCK | null | 0 | @USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights. | null | 2015-02-22 21:14:00 -0800 | LS ❤️ | Central Time (US & Canada) |
569,726,350,380,150,800 | negative | 1 | Cancelled Flight | 0.6883 | US Airways | null | ScoobyLoo4572 | null | 0 | @USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh | null | 2015-02-22 21:12:01 -0800 | null | Eastern Time (US & Canada) |
569,725,021,951,791,100 | negative | 1 | Can't Tell | 0.6917 | US Airways | null | ThomasBowser19 | null | 0 | @USAirways does anyone from your airline know how to do their job? | null | 2015-02-22 21:06:44 -0800 | null | null |
569,724,225,466,073,100 | negative | 1 | Can't Tell | 0.6563 | US Airways | null | Mia_Da_Jedi | null | 0 | @USAirways Has To Be THE WORST Airline Of All Time😡😡😡 | null | 2015-02-22 21:03:34 -0800 | Down The Rabbit Hole | Pacific Time (US & Canada) |
569,722,436,935,151,600 | negative | 1 | Lost Luggage | 0.6706 | US Airways | null | KateMary | null | 0 | @USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg | null | 2015-02-22 20:56:28 -0800 | Wayne,PA USA | null |
569,721,813,220,995,100 | negative | 0.3682 | Can't Tell | 0.3682 | US Airways | null | landonschott | null | 0 | @USAirways you reminded me today why I fly @SouthwestAir | null | 2015-02-22 20:53:59 -0800 | Austin TX | Central Time (US & Canada) |
569,721,779,645,767,700 | positive | 1 | null | null | US Airways | null | sebastian_mcfox | null | 0 | @USAirways looks like our bag has been rescued. Thanks! | null | 2015-02-22 20:53:51 -0800 | null | null |
569,721,604,315,312,100 | negative | 1 | Customer Service Issue | 0.7021 | US Airways | null | MrDrewcoleman | null | 0 | @USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous | null | 2015-02-22 20:53:10 -0800 | Louisiana | Eastern Time (US & Canada) |
569,720,701,197,750,300 | negative | 1 | Can't Tell | 1 | US Airways | null | jamokee | null | 0 | @USAirways you are the worst. | null | 2015-02-22 20:49:34 -0800 | Sandy Eggo, California | Alaska |
569,719,964,023,853,060 | negative | 1 | Customer Service Issue | 0.6643 | US Airways | null | MelCMP | null | 0 | @USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL | null | 2015-02-22 20:46:38 -0800 | Pennsylvania | Eastern Time (US & Canada) |
569,719,741,906,075,650 | negative | 1 | Late Flight | 1 | US Airways | null | RishiKumar8 | null | 0 | @USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen... | null | 2015-02-22 20:45:46 -0800 | null | Quito |
569,719,242,427,396,100 | negative | 1 | Cancelled Flight | 0.6987 | US Airways | null | MelCMP | null | 0 | @USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever | null | 2015-02-22 20:43:46 -0800 | Pennsylvania | Eastern Time (US & Canada) |
569,718,807,939,428,350 | negative | 1 | Lost Luggage | 0.3509 | US Airways | null | ricapotomus | null | 0 | @USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it | null | 2015-02-22 20:42:03 -0800 | Phoenixville, Pa | Eastern Time (US & Canada) |
569,718,492,108,230,660 | neutral | 0.6259 | null | 0 | US Airways | null | TweetsByTrav | null | 0 | @USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home? | null | 2015-02-22 20:40:48 -0800 | null | null |
569,718,474,047,664,100 | negative | 1 | Late Flight | 1 | US Airways | null | MelCMP | null | 0 | @USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!! | null | 2015-02-22 20:40:43 -0800 | Pennsylvania | Eastern Time (US & Canada) |
569,717,336,959,160,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MeganStephens74 | null | 0 | @USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected | null | 2015-02-22 20:36:12 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,717,188,468,334,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MeganStephens74 | null | 0 | @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one | null | 2015-02-22 20:35:37 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,716,908,787,933,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MeganStephens74 | null | 0 | @USAirways give us no information and an attitude. | null | 2015-02-22 20:34:30 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,716,670,689,902,600 | neutral | 1 | null | null | US Airways | null | rgilbane | null | 0 | @USAirways Looking for some help to recover an item I left on an airplane this evening | null | 2015-02-22 20:33:33 -0800 | Rhode Island | Eastern Time (US & Canada) |
569,716,646,165,778,400 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | MeganStephens74 | null | 0 | @USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us | null | 2015-02-22 20:33:27 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,716,449,704,587,260 | negative | 1 | Cancelled Flight | 1 | US Airways | null | MeganStephens74 | null | 0 | @USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no... | null | 2015-02-22 20:32:41 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,715,656,632,999,940 | negative | 1 | Late Flight | 1 | US Airways | null | theEnergyMads | null | 0 | @USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours. | null | 2015-02-22 20:29:32 -0800 | University of Vermont | null |
569,715,361,660,207,100 | negative | 1 | Customer Service Issue | 0.6792 | US Airways | null | MeganStephens74 | null | 0 | @USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned. | null | 2015-02-22 20:28:21 -0800 | Philadelphia, PA | Atlantic Time (Canada) |
569,713,111,537,717,250 | negative | 1 | Can't Tell | 0.343 | US Airways | null | ursus_marit | null | 0 | @USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing? | null | 2015-02-22 20:19:25 -0800 | The Last Floater | Pacific Time (US & Canada) |
569,710,305,707,601,900 | negative | 1 | Late Flight | 1 | US Airways | null | EAFiedler | null | 0 | @USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail | null | 2015-02-22 20:08:16 -0800 | Philly | Eastern Time (US & Canada) |
569,709,901,737,406,460 | negative | 1 | Customer Service Issue | 1 | US Airways | null | kburke1122 | null | 0 | @USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger | [33.80598632, -118.36571615] | 2015-02-22 20:06:39 -0800 | null | Pacific Time (US & Canada) |
569,709,870,729,068,540 | negative | 0.6832 | Late Flight | 0.3721 | US Airways | null | m_appel | null | 0 | @USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow | null | 2015-02-22 20:06:32 -0800 | Washington DC | Central Time (US & Canada) |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.